2-10 Home Buyers Warranty: Read 4,412 User Reviews From Real Homeowners

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Steve Foster Cary, NC

Lengthy delays in processing claims and communication, with a couple of possible bright spots. Claim (for an HVAC and furnace replacement) was first submitted 6/21/2022, and nearly all of the delays have been due to mistakes or slow processing by 2-10. The company has made a few attempts to make progress on the claim, and has reached out a few times with status updates, but the HVAC service provider is still waiting for the correct equipment to be delivered.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Steve Foster, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Aug. 26th, 2022

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Anonymous Marietta, GA

It's very hard to reach them. Everything went well overall, and the pricing is good. It was quite helpful, its just difficult reaching somebody by phone for customer service.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 19th, 2022

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Paul Kinosian Myrtle Beach, SC

Last time needed was to replace a hot water heater and they drug their feet. After almost 3 weeks I hired a contractor to do the job. Only good thing was the cash payout I received.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Paul Kinosian, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 19th, 2022

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Roberta Harris

quick service repair Easy to file a claim I have had good luck so far with repairs.

3 years ago Edited November 15, 2024

Reply from 2-10 Home Buyers Warranty

Hi Roberta Harris, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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William Lawson Columbia, SC

No flexibility in assignment of contractors. No sympathy about 2 elderly deaf mute customers whose home has been 90+ degrees almost every day for last 6 weeks. Their approved fix lasted less than a week. I'm currently working with an out-of-network to try to get this situation fixed - permanently.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi William Lawson, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Hilary Downes Denver, CO

In my one experience attempting to claim this warranty, 2-10 did nothing to support or help remedy the bungled experience with their vendor, and took no responsibility for the vendor they engaged on my behalf. They are impossible to reach by phone -- and the person I eventually reached was unhelpful; I spent my own time and money trying to get my money back from the vendor, who did not perform their job. It was a disappointing and time-wasting experience, and a service of questionable value.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Hilary Downes, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Elizabeth Nicole Wilmington, NC

I've escalated a claim from my HVAC unit and I still haven't heard anything from anybody. They've approved the part purchase and now I've been without AC all summer. I am sure there's another way to fix it and they don't even communicate with me. It's impossible to get a hold of somebody. I've been on hold for hours trying to get somebody and I use their portal online, but that won't really tell you anything.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Elizabeth Nicole, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Aug. 16th, 2022

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Roy Norristown, PA

There was a refrigerator that needed to be repaired and it's been a month and it's still not repaired. It's very difficult to reach people. And it takes so much time to make them get things done.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Roy, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Aug. 16th, 2022

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Paul Birmingham, AL

It took four hours of being on hold to get in touch with somebody. I had some problems with 2-10 approving work without a diagnosis, so I had to pay and I am working on getting reimbursed.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Paul, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Cymthia Sunset Beach, NC

They took care of the issue right away, they were very courteous. The service was just overall very good. It was just easy.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cymthia, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Bryan Lexington, KY

They have road blocks set up throughout the claim process to prevent their customers from getting a positive and quick solution. I had an air conditioner go out approximately six weeks ago and it took me twenty one days to come to some type of resolution, which was very negative, and I finally had to take a buyout that cost me five thousand dollars. They are almost impossible to get a hold of.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bryan, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Cherie Hendersonville, TN

Pretty much everything we've needed to get done was done and we had a lot of a lot of things got replaced which was great.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cherie, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Virginia Smithfield, NC

If you have to call in you just you have to be prepared to wait a little bit, but once you get there the representatives are more than helpful.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Virginia, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Joel MYo Leland, NC

They respond reasonably quickly. More contractors needed to be more timely. Repair is choice, not replacement, even when product is old and not worth extra money.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Joel MYo, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Eddie Summerville, SC

My AC unit went out in my house and it them them 2days to get to me living in SC with the heat that just didn't work. So I got another AC unit guy to come out and fixed the issue. They didn't give me the full reimbursement for the service that I had to pay for out of pocket.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Eddie , we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Anonymous Charleston, SC

A plumber we got through 2-10 was very helpful. Our toilet was broken and he fixed it and had replaced the part already.

3 years ago

Reply from 2-10 Home Buyers Warranty

We're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Kina Williamson Gibsonville, NC

Not good follow through. One of my requests got cancelled and never knew why. One request was sent to a vendor who did not complete the job. I feel like I paid $100 for nothing.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kina Williamson, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Chris Trainor Knoxville, TN

The $100 service fee where you have no control over which contractor is sent or what they'll charge. The company that was dispatched tried to rip me off, our the $100 service fee as the vendor "no longer works with 2-10".

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Chris Trainor, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Heather Clayton Youngstown, OH

I would rate lower but it's not an option. We are currently in the middle of a huge homeowners claim because our dishwasher pump quit working and was actually leaking underneath our floors and both of the appliance repair contractors that 210 sent failed to disconnect it and allowed it to continue leaking underneath the dishwasher. In addition to having a dishwasher that still does not work at all, we now are in a situation where our floors, walls, and cabinets have to be ripped out

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Heather Clayton, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Grant Weldon Birmingham, AL

I needed a replacement disposal so I scheduled a technician through 2-10 that came out and told me that it needed to be replaced, which I already knew and stated. He then told me that 2-10 would not cover the disposal because a pre-existing crack is not "normal wear and tear." 2-10 said they would at least refund the service fee but it has been 2 months now with no sign.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Grant Weldon, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Dianne Evers Moyock, NC

I am a Real Estate Broker in NC and recently purchased Supreme Coverage for a client. Within a couple of months after closing their HVAC stopped working. The contractor came out and said it needed to be replaced. The claim was denied being told it was preexisting. I am extremely upset and have contacted our rep. This needs to be resolved and I am expecting to hear back today. Please follow up with who I need to speak with. Thank you.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dianne Evers, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Teshia McSwain Columbia, SC

1. I was told something would be covered. Then someone else came and told me different. Supervisor got involved told me it would be covered. In the end you all reneged on your word. 2. Horrible hold times, on average 2 hours. 3. No one gets back to your 4. Coverage is horrible. 5. You send subpar contractors out. And this is just a few of the reasons I will be taking my properties back to the other vendor.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Teshia McSwain , we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Daniel Atlanta, GA

Horrible experience trying to get vital repairs done. Customer service was unhelpful, sometimes rude, and even accused me of lying when I told them I had called and spoken to a representative multiple times already because "they didn't have any records of it". Poor quality contractors overall; multiple times they have not fixed the issue they were sent to fix, requiring another appointment and often another fee. I regret ever working with this company.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Daniel, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Racquel Hope Mills, NC

I'm not getting anything fixed. I needed to use my warranty to get my toilet fixed and they're still not fixed. They sent somebody out here and they were very rude and then he couldn't come at the time that they were supposed to and when I try to have them reschedule they tried to tell me that I would have to wait another week and here I am still waiting. Several people were not knowledgeable at all and one argued with me about their policy. They're not professional at all.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Racquel, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Aug. 1st, 2022

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Raymond Shelby, NC

They never answer the phone and it takes an hour and thirty minutes on hold. I used my warranty for a washer and then they only gave me six hundred and eighteen dollars to replace it which was not even enough.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Raymond, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 1st, 2022

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Pablo Mooresville, NC

I always receive a prompt response. The last time I needed to get my washer fixed and they sent me a guy that came out three weeks later.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Pablo, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Robert Papillion, NE

Great program. My air conditioner went out and they had it looked at. They have easy access on the website and responsiveness was immediate.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Debra Holly Springs, NC

I was having difficulty with my air conditioning unit recently and had to place a call with the warranty company. They are just pretty efficient.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Debra, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Kenya Omaha, NE

I called and put in the order and they dispatched someone and they came out and fixed it very professionally. I'm very satisfied.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kenya, we're excited to hear about your experience. Thank you for sharing and being a part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Christopher Muzio

The service would be perfect were it not for the fact that at least two if not three of my claims basically told me "hey, we can't find a contractor, go get it done yourself and we'll reimburse." No thanks.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Christopher, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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B Belton, TX

1. Hold times are absolutely intolerable. I've spent 3 hours getting to the person I need, but 90 minutes is average. The online portal is useless for most things. 2. The contractors hired seem to be the worst of the worst. They have "F" rankings with Better Business Bureau and average one star reviews online. 3. Timeliness is dreadful. An issue from 7 months ago is still outstanding. 2-10 has caused me more stress and more damage to my home than anything.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi B, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jul. 21st, 2022

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S Taylor Smyrna, TN

Takes too long to get the repair..Called 5/2 for service.. Air unit was not installed until 5/28.. Service contractor was very good .. 2.10 Customer Service horrible.. on hold over 4 hours.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi S Taylor, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Beth Dayton, OH

Customer service was responsive and they answered the phone. Once my AC was not blowing cold and they got everything cleaned and serviced and now it's good.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Beth, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Venita Tucson, AZ

When I call them they call back right away. I have to pay the deductible fee everytime someone comes out, even if it is for the same thing each time.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Venita, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Freda Winnabow, NC

Two to ten sent repairmen to my house. When they didn't do it correctly I called them back and they sent the same people and they fixed the problem.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Freda, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Scarlett Charlotte, NC

Lots of delays. I've been waiting for a dishwasher replacement for months becuase there is a backlog of repairs. Not ideal. Hold times are long, but worht it once you get through.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Scarlett, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Angelia Douglasville, GA

My air conditioner wasn't working so I called. They sent out a very good technician and it was a really good experience and he fixed it.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Angelia, we're excited to hear about your experience. Thank you for sharing and being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Eliacim Bryant, AR

Everything I needed they supplied it at the moment. They worked in a very timely manner to repair the switch for my garbage disposal.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Eliacim, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Raymond Montgomery, AL

A few weeks ago I had a contractor out here to replace the AC unit that went out. The replacement then also went out and they didn't want to replace it again because they said they're not responsible for it. But that's why I pay them, to replace things or to fix them when they break.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Raymond, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Melinda tully Jacksonville, FL

Repairs been very easy to obtain. They have used contractors familiar with my needs and complex complicated cooling systems

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Melinda, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Nicole Gibsonville, NC

2-10 is not good at all. You can't get through to customer service on the phone, you have to wait long periods of time. Nobody really communicates either. The service is not good quality. It is not a good value. They do as little as possible. There was a problem with my hose and I had to take two days off of work. They didn't fix it that day so I had to take another day off work. I just don't feel like they really care.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Nicole, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Kilo Braselton, GA

Very dependable, professional and knowledgeable. They have answered all my calls and fixed all my products . Awesome company

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kilo, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 30th, 2022

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Curtis and Jennifer Webster Monroe, MI

Called on separate occasions - once for our furnace and another time for the either three stove or a/c unit. Waited more than 2 weeks to hear back about the furnace (that was recommended to be replaced) before just figuring out a way to keep it running. Never heard back on other calls either. You have no problem taking our money but refuse to provide service.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Curtis and Jennifer, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jun. 30th, 2022

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Jerry Simon Jr Evansville, IN

No issues. I've only had to use the warranty once for my refrigerator. They came out and diagnosed the issue quickly and fixed it.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jerry, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Richard Dunham Marietta, GA

On a few claim items, the items were rejected out of hand, and forced me to follow-up to understand why, or force the issue to have the items included and corrected.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Richard, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Denise Columbia, SC

I wasn't getting water from the house so I called to put a claim for it with the warranty people and they came out and fixed it in the same day.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Denise, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Brenda

I'm just hoping they keep up the good customer service and keep up the job and keep customers happy. When I used my warranty for my air conditioner, they were there. I got a new air condition unit. I trust 2-10, they do what they are supposed to do.

3 years ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hi Brenda, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Anonymous Nashville, TN

Very responsive. I called and submitted the claim and they got back with me and all I had to pay was my service fee as promised.

3 years ago

Reply from 2-10 Home Buyers Warranty

We're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Barbara Kingsford Kitty Hawk, NC

The portal is not easy to use unless you have the simplest service request and have all the product code numbers. Still haven't figured out how to cancel a service request despite speaking to two different people.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Barbara, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Sandra ortegon Buda, TX

Horrible experience with trying to get reimbursed. I moved in 2 years ago and purchased the warranty the builder put in place. Our ac went out Saturday memorial weekend. My husband is I'll and we needed the ac. We called your company Saturday and no answer. You can't ever get a live person anyway. We had to get it fixed so we called the company that the builder said to call for warranty of the ac. We paid out of pocket 1658. I've been try to explain to a supervisor but can't get anyone.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sandra, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jun. 17th, 2022

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