2-10 Home Buyers Warranty: Read 4,412 User Reviews From Real Homeowners

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Dan Wandell Murfreesboro, TN

I was offered the 2-10 Home Warranty complimentary, from the builder, with the purchase of a newly constructed home. I was offered the Complete Home Warranty Package with the structural option.. This was offered for a one-year term. The one-year term was, in my opinion, good enough to cover any issues that might arise from the new construction. Having the coverage gave me piece of mind that if there were any problems, that they would be fixed at no cost to me. Of course, only covered items would be covered, but the policy was broad enough that I felt good about it. Fortunately, I did not need to use the policy, so I am unable to review their claims process.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dan Wandell, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 9th, 2022

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Gary Sorrento, FL

We have coverage with 2-10 Home Buyers Warranty since we purchased our new home in 2018. The coverage is for all aspects of the constructed house for between 2-10 years depending on the item/issue of need. To date, we have had 1 issue-a small roof leak into our den in 2021. The roofer was sent out within 1-2 days of our call and they determined that there was a section of underlayment under the tiles in on area that shifted. The problem was resolved satisfactorily that day at no cost to us because we have the 2-10 warranty coverage. Hopefully. we will have no further problems with our home, but if we do, we feel confident that our home is protected by this warranty until 2029. That's comforting!!

4 years ago Edited July 6, 2022

Reply from 2-10 Home Buyers Warranty

Hi Gary, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 21st, 2021

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Victor Serrano

On line submission was superb and communication between customer and provider was easily understood! Loved the support provided

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Victor Serrano, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 26th, 2025

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Joseph Abrams

Tried to call in to cancel my warranty. Was on hold for about 10 mins and then forced to leave a voicemail. Seemed strange that they would have a specific department for cancelations, that can only be done via phone, that no one is working. Called back in to get sales/renewals. Picked up on the first ring........That should tell you a lot about the priorities of this company. Oh the department that is customer service and sales, both state they can't help with a cancellation. So that's cool. Company does not care about helping you, they just want to make a quick buck.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Joseph Abrams, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Sep. 24th, 2025

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Peter Hamer

Easy to use website. Great customer service. We’ve used this service twice now and they are quick about getting technicians to us.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Peter Hamer, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 18th, 2025

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Janelle L

Juan is just as amazing as Santos and Pedro! Everyone at RK Plumbing is professional and honest and we will request this company every time we need a plumber!

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Janelle L, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 11th, 2025

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Marvin Hernandez

Jeff was amazing to work with, explained the problem and how to prevent in the future. He was prompt in his service, diagnose and completed his work very efficiently.

6 months ago

Reply from 2-10 Home Buyers Warranty

Hi Marvin Hernandez, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 11th, 2025

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Tonya Eaton

I strongly advise against using this company. My experience has been nothing short of infuriating, especially during one of the most difficult times of my life. Reputable contractors consistently refused to work with them, and it became clear that the company will go to great lengths to avoid paying for repairs or replacements—even for covered appliances. If you're forced to go out of network just to find someone willing to show up, be prepared: you're unlikely to be reimbursed fairly. In my case, I paid $1,000 for a necessary repair and received just $200 in return. This process has been incredibly stressful and disheartening. I would not recommend this company to anyone.

6 months ago

Reply from 2-10 Home Buyers Warranty

Hi Tonya Eaton, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Jul. 11th, 2025

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D B

We had an awful experience with Ruffin Robinson LLC. After a washer repair, our ceiling flooded the very next day. When we called for help, the technician responded with extreme disrespect — accusing us of having a "Black attitude," saying he was "from the hood," telling us to "shut up," and refusing to come back to fix his work. We had to hire a water restoration company ourselves. They had to tear up carpet, remove padding, tile, and baseboards. We were forced to stay in 95-degree heat for a week with no option to stay elsewhere, leading to stress, sleep deprivation, and financial hardship. Clearly, 2-10 Home Warranty doesn’t care about the value of their customers because their mission statement and core values are not reflected in the people they hire to represent them as a company. This experience showed zero professionalism or care and violated every value a homeowner should expect. We are left with damage and ongoing costs, and my family felt unsafe in our own home.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi D B, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jul. 2nd, 2025

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Lucy Harayda

Great service, wonderful contractors, Carolina HVAC were amazing, prompt, knowledgeable and professional! I’m so glad I made the switch to you! 🙏🏼☀️

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Lucy Harayda, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 19th, 2025

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Tesha Cowan

Very fast service, professional, and website is very easy to navigate to putting in your claim and if you have to call customer in your your, they are also amazing 🤩

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Tesha Cowan, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 19th, 2025

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Scott Walker

Excellent service technician experience. Explained the issue and how to fix it while he did the work. Provided tips and techniques to prevent future issues.

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Scott Walker, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 30th, 2025

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Verified Customer

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Joshua

I recently used the service for a garbage disposal replacement, but my experience was mixed. I faced a water pressure issue previously, and the water filter problem wasn't covered, which was disappointing. I had a positive experience with a refrigerator service a while back, but overall, my recent experiences haven't been very helpful.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Joshua, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Verified Customer

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Fannie

I’ve had 2-10 for two years now really love the service. They always sent professionals to my home. Thank you for your service 2-10

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Fannie, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 7th, 2024

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Verified Customer

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Antiniqua

I like 2-10 Home Warranty because it's saves you a lot of money and time. Great company for all your home warranty services and/or needs

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Antiniqua, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 27th, 2024

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Verified Customer

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Susan

I recently had a good experience with a warranty service for a leaking kitchen sink, as they sent a plumber who resolved the issue efficiently. However, my current request for assistance has been disappointing; I haven't received any follow-up or scheduled visit. While the initial request process is straightforward, the lack of communication has left me frustrated.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Susan, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Sep. 19th, 2024

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Verified Customer

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Edward

I recently had a positive experience with my washing machine repair, but my AC repair has been frustrating. After the contractor diagnosed the issue, I haven't received any updates, and my AC is still not working. Communication has been lacking, leaving me disappointed. I hope for better service next time.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Edward, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Sep. 19th, 2024

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Verified Customer

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Margene

i had a luxury coverage and they declined coverage on an ac they had been repairing thru ought my contract for years by claiming it was nature … crazy…. looking for other coverage

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Margene, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 17th, 2024

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Verified Customer

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Anonymous

The service at this place is top-notch, there's no denying that. However, the prices they charge are simply ridiculous. It's hard to justify spending so much when there are more affordable options available. Overall, I'm not sure if the quality of service makes up for the high cost. It's a tough call, but I might have to look elsewhere for a better deal.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Verified Customer

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Susan

Service was good had a few bad experiences with service Just because too expensive $78 monthly then $125 deductible and pricey co pays on top of those expenses

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Susan, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 2nd, 2024

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Verified Customer

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Bobby

When I called them, they were very helpful. I always use the automated system. They get somebody out as soon as possible in a timely manner.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Bobby, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Verified Customer

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Jodi

I had to replace a water heater. And it was fast enough service and very professional. It was just professional and friendly service.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Jodi, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Verified Customer

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Candace

I had a problem with my dishwasher. They had to take it out in a few days, and they covered the cost of getting the dishwasher replaced completely.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Candace, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Verified Customer

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Kelly Garner Birmingham, AL

Overall service is wonderful. The link to report an issue, the emails and prompt service calls setting up times have been perfect and easy.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kelly Garner, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 22nd, 2024

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Verified Customer

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Eugene Tucson, AZ

They are easy to work with. I just wish that when something is serviced more than 2 or 3 times it should be considered for a replacement instead of a Band-Aid fix.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Eugene, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 18th, 2024

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Verified Customer

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Holly

My washing machine broke down and they sent a technician and he tried to fix it. He couldn't, so I ended up getting a new washing machine which was absolutely awesome.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Holly, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 13th, 2023

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Verified Customer

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Jason Gilleland Auburn, AL

Very easy to work with and very good at solving problems. I have been with them for years and always had great results.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jason Gilleland, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 1st, 2023

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Verified Customer

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Michael Grants Pass, OR

quick service and helpful customer service. Explains warranty and how it is used during the service call and what to expect.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 21st, 2023

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Verified Customer

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Robert

It went from calling somebody and talking to somebody to putting it online, but they're both okay. It's very very responsive.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Verified Customer

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William

I had a problem with my refrigerator. I called 2-10 Warranty, unfortunately, the man couldn't come right away, but when he did, he was able to solve the problem.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi William, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Verified Customer

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Mike

They followed through with everything that they told me they would do. It was on time and I was kept informed as to what was going on.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mike, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Verified Customer

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Susan

It's easy to get a hold of them. I'm very happy with 2-10. I have no complaints. I'm a realtor and I do recommend 2-10 to my clients

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Susan, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Verified Customer

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Michael

I got a quick response. They called back right away and people came out, yeah, they came out ASAP, yeah, it was done right there, yeah.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Verified Customer

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James

I used my warranty like several times and every time I call they're very responsive. They get somebody out here within a couple of days, sometimes within a couple hours.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi James, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Verified Customer

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Roger

I've only had to use it a couple of times, but it's been very simple and it's been very efficient as far as time frames.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Roger, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Verified Customer

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Katherine Small

The service company you sent out went out of business durning my installation, now I have a installed dishwasher sitting in middle of my kitchen a week before Thanksgiving , last year we almost froze waiting for an heater installment nov 21-feb 14 wrong parts and other stuff had to buy 4 heaters , Now waiting for another person .please get it together hire reliable contractors.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Katherine Small, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Nov. 15th, 2023

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Verified Customer

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Andrew Evans, GA

Overall responsiveness and working with the customer to get it right. It may take a minute but at the end of the day all goes well.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Andrew, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Verified Customer

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Anonymous

Whenever I've had an issue, I can usually work it out with them. I utilized the warranty to replace an air conditioning unit.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Jean

I needed to use it for a plumbing clog, and the clog was remedied by the service provider 2-10. Fast communication for a response.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jean, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Scott

I just used it for some leaks in my kitchen sink plumbing and dishwasher. It's easy to use the portal request and they were very punctual.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Scott, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Debra Sumter, SC

The cost of the repairs that I have needed were covered by the service fee. The jobs I needed done were approved and done quickly.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Debra, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 13th, 2023

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Verified Customer

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sasha “S Weather” weatherspoon Fayetteville, GA

I’ve been with this company for 3 years. I have never had a bad experience. The customer service is great and I would highly recommend.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi sasha “S Weather” weatherspoon, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 13th, 2023

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Verified Customer

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Patricia and Daniel Hitchcock Virginia Beach, VA

It has great coverage and is worth the cost. Home ownership is full of risk, and this company helps relive some of the anxiety of that risk.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Patricia and Daniel Hitchcock, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 13th, 2023

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Verified Customer

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Lissa Rob Washington, DC

Filing a claim through the 2-10 Home Buyers Warranty is effortless. The customer service is excellent, and the cost savings is substantial.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lissa Rob, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 6th, 2023

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Verified Customer

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Ahmed Albasri

I do appreciate you jumping on the issue I had with my AC, for sure I will recommend anyone wants warranty to go with such a good company like you.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ahmed Albasri, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 6th, 2023

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Verified Customer

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Shannon

Most things are not covered. It’s very easy to request a service but my experience was a huge waste of money. The first time I called was about my air conditioner and did NOT have a problem. It was the second time I had a problem. I requested service for a leaking bathroom faucet, that took awhile to have a service call, then they came out for 5 minutes and fixed NOTHING but I still had to pay the $100 service fee!! That completely was a waste of money!! My money!!

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Shannon, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 5th, 2023

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Verified Customer

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cutiepye Conyers, GA

My homeowner page has changed and I am having difficulty navigating where I want to go. I can't reach my account page to get information regarding my policy. There is a tremendously long wait period to get telephone assistance. That is so very inconvenient.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi cutiepye, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Sep. 5th, 2023

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Verified Customer

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Kathryn Salyer Gloucester, VA

I like being able to schedule repairs online at any time and that the service provider will call me quickly to set up the service

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kathryn Salyer, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 5th, 2023

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Verified Customer

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Anonymous

They have absolutely wonder claims specialists. We had the pleasure of working with a lady named Corey and she was exceptional.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

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Verified Customer

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Anonymous

We needed a washing machine fixed and they arranged someone to come out. He knew exactly what was wrong, fixed it within an hour.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

2-10 Home Buyers Warranty Reviews