2-10 Home Buyers Warranty: Read 4,320 User Reviews From Real Homeowners

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David

Our water tank went out, I called and the technician was at my location within 24 hours. Once you call in it's pretty speedy for getting the technician to the house.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi David, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 7th, 2023

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Joseph

I used it a couple times with my appliances and have the extended warranty as well. They step up to the plate right away. Everything works smoothly.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Joseph, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 6th, 2023

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Dontrail

Once I put out a request, they were good with emailing me back and giving me a timeline for when they can come do the repair or service.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dontrail, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 6th, 2023

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Krystal

Everyone I've dealt with was very kind and knew their job. All the companies that came out were very professional and met all of my needs.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Krystal, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 6th, 2023

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Tammy

My toilet was leaking water just recently and I had 2-10 have someone come out. They came out in a timely manner and repaired the problem.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tammy, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 6th, 2023

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Shawn Charleston, SC

On 6/2/2023 I placed a service order for my A/C and no one never reached back however, I made a call to the company that was assigned to me, and they told me that they will have to look at their schedule and get with me on 6/5 this unacceptable and I have been having problems with everyone that this company has sent me.And now my A/C is not working, and I am in misery..Very unhappy customer

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Shawn, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jun. 5th, 2023

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Dennis Arvada, CO

Its one of the better warranty companies. They've been able to answer my questions and I was able to reach somebody when I needed to.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dennis, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Maggie Stilwell, KS

Originally I wasn't very happy with them, but they've changed a lot of their customer service. I just used them to replace my garbage disposal.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Maggie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Randy Little Rock, AR

As I talked to them, I felt like they were honest and trustworthy. They also had a better price. The company responds very quick.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Randy, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 10th, 2023

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Nelson Glen Carbon, IL

My dishwasher went out and it took three companies to fix it, but the last guy that came in was very professional and got it done quick.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Nelson, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Keith Newburgh, IN

Satisfactory. I just used it once when our toilet was leaking into the crawl space. It was pretty straightforward and they had quick responses.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Keith, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Donisha Kansas City, MO

When you call to tell them about issues, they don't care. I paid someone to come out and not do anything. Then I had to pay for something tht wasn't covered by my warranty. They are rude and won;t let you talk to who you want to speak with.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Donisha, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Amjad Belle Mead, NJ

My doorbell ring was not working well, so I had to call and somebody came over. Even though it was not that quick, the guy came and he fixed it. I was happy with the service.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Amjad, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 13th, 2023

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Anonymous Atlanta, GA

Overall, the customer service people are very positive. It just took a while to get some things settled and fixed and we actually had to end up fixing our appliance ourselves.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Mar. 13th, 2023

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Jean Louisville, KY

My garage door wouldn't open, and I called 2-10 and they sent out someone that was close to me, and he resolved the issue very promptly and to my satisfaction.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jean, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 10th, 2023

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Christopher Alabaster, AL

I've only made one claim so far, and it was handled within a reasonable amount of time. The problem was fixed within 2 weeks.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Christopher, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 10th, 2023

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Joe Mount Orab, OH

I haven't had any issues, everything's gone smoothly. I've only had to use the service once, but I didn't have any issues out of them.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Joe, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 10th, 2023

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Habiba Rogers, AR

The most recent appliance took probably about 5-6 months to get a resolution, because of the miscommunication between the repair people and customer service and the information that was being relayed to me.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Habiba, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Mar. 10th, 2023

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Kevin Tucson, AZ

Our ice maker went out and so I logged in and flagged that I needed service and someone called me that day and the repairs were done expeditiously.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kevin, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2023

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Sharon Deshotel League City, TX

fast response to requests for service, we are very satisfied with the service companies that have been assigned our work orders

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sharon, we're excited to hear about your experience. Thank you for sharing and being a part of 2-10 Home Buyers Warranty.

Nov. 28th, 2022

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Bruce Nicotero Visalia, CA

I submitted a claim and no one called me at all. I called the electrician and he says he is not doing work. I checked the website and it says contractor unavailable. I need a contractor how can they not have a contractor for me?

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bruce, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Nov. 28th, 2022

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Stacy Wilmington, NC

It was easy to get somebody on the phone and they were responsive when I had to make a claim and it was easy to make a claim.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Stacy, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Noah Saint Johns, FL

I always do online the tickets and it gets assigned to a contractor within about 24 to 48 hours. It's just been very positive.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Noah, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Anonymous Athens, GA

I called and they came out quickly. They sent somebody out who was qualified and he did a good job. When I've called, they've been responsive.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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David Oak Island, NC

There is no way to contact the people in the claims department. They did give me a phone call to begin with, left a voicemail, but there was no way to contact them back. I have had to make multiple trips to resolve the same issue over and over again. We have had to have people com eout pultiple times for small things because they didn't fix things.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi David, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Richard Burgaw, NC

I've had them for a while and I was happy with them. I had my refrigerator fixed and it went, it went well. It was positive. I'm very satisfied.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Richard, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Andrea Clinton, MD

They were very responsible helped me with the experience online and were very helpful. Great companies that fix my problems.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Andrea, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Michael Brentwood, TN

Really good communication when making an appointment. I had a toilet that would not stop running, and I was able to schedule a contractor.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Judy Kriege Newport, KY

They have been very helpful! Every issue we have had they have handled and we have been very satisfied with the results!

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Judy Kriege, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Ari Robinson Trenton, NJ

I STILL can't get a simple hot water heater replacement issue resolved, because the claims department has excessively long wait times for phone calls. After 4 phone calls of waiting over 45 minutes only to be cut off - one when someone answered and the other 3 before anyone even picked up - I gave up and had to directly ask the dispatched contractor to do the work.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ari Robinson, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Oct. 21st, 2022

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Estrella A Martinez Tucson, AZ

Their response was immediate, and the technician arrived in time and fixed the issue right away. It is great when things go this smooth.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Estrella A Martinez, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Nathan Pawley Aurora, CO

Quick response to my need, and easy very process! A professional and quality repairperson. Very glad I decided to go with 2-10!

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Nathan Pawley, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Den Oakwood, GA

Canceled your program! Took you over two months and three separate contractors to finally determined that we needed a new air conditioner and exterior compressor. This happened during July and August during the hottest 2 miles of Atlanta summer and you didn't seem to care one iota!

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Den, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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William Elkridge, MD

I had three apploiances this year replaced and they all were very quick. The service is quick and clear and I always knew where I stood.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi William, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Fernando Tucson, AZ

In the past I've had a lot of issues that sometimes were not taken care of on time, it was last year. This year everything has been great but before it was very bad customer service.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Fernando, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Nanette Tucson, AZ

We've got very prompt service, probably quicker than whenever we had to go find somebody ourselves to fix the issue, and it's just been real good.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Nanette, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Elaine Tucson, AZ

The response is almost immediate. My air conditioning gave up on me in the middle of summer and it took them 2 days to replace.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Elaine, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Anonymous Cave Creek, AZ

I just went online and then within the next day or that same day I had a service number and then by the next day I had somebody calling to set up a time for service.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 4th, 2022

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Luis

My AC broke and I put in an order and it took a couple days and they went ahead and did the repair so they've always been there.

3 years ago Edited September 28, 2022

Reply from 2-10 Home Buyers Warranty

Hi Luis, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 4th, 2022

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Jini Cockroft Stone Mountain, GA

When we've needed a repair, the company has sent qualified people to fix it. When someone incompetent came, the company quickly replaced .

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jini Cockroft, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 26th, 2022

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Steve Foster Cary, NC

Lengthy delays in processing claims and communication, with a couple of possible bright spots. Claim (for an HVAC and furnace replacement) was first submitted 6/21/2022, and nearly all of the delays have been due to mistakes or slow processing by 2-10. The company has made a few attempts to make progress on the claim, and has reached out a few times with status updates, but the HVAC service provider is still waiting for the correct equipment to be delivered.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Steve Foster, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Aug. 26th, 2022

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Anonymous Marietta, GA

It's very hard to reach them. Everything went well overall, and the pricing is good. It was quite helpful, its just difficult reaching somebody by phone for customer service.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 19th, 2022

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Paul Kinosian Myrtle Beach, SC

Last time needed was to replace a hot water heater and they drug their feet. After almost 3 weeks I hired a contractor to do the job. Only good thing was the cash payout I received.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Paul Kinosian, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 19th, 2022

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Roberta Harris

quick service repair Easy to file a claim I have had good luck so far with repairs.

3 years ago Edited November 15, 2024

Reply from 2-10 Home Buyers Warranty

Hi Roberta Harris, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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William Lawson Columbia, SC

No flexibility in assignment of contractors. No sympathy about 2 elderly deaf mute customers whose home has been 90+ degrees almost every day for last 6 weeks. Their approved fix lasted less than a week. I'm currently working with an out-of-network to try to get this situation fixed - permanently.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi William Lawson, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Hilary Downes Denver, CO

In my one experience attempting to claim this warranty, 2-10 did nothing to support or help remedy the bungled experience with their vendor, and took no responsibility for the vendor they engaged on my behalf. They are impossible to reach by phone -- and the person I eventually reached was unhelpful; I spent my own time and money trying to get my money back from the vendor, who did not perform their job. It was a disappointing and time-wasting experience, and a service of questionable value.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Hilary Downes, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Roy Norristown, PA

There was a refrigerator that needed to be repaired and it's been a month and it's still not repaired. It's very difficult to reach people. And it takes so much time to make them get things done.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Roy, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Aug. 16th, 2022

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Elizabeth Nicole Wilmington, NC

I've escalated a claim from my HVAC unit and I still haven't heard anything from anybody. They've approved the part purchase and now I've been without AC all summer. I am sure there's another way to fix it and they don't even communicate with me. It's impossible to get a hold of somebody. I've been on hold for hours trying to get somebody and I use their portal online, but that won't really tell you anything.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Elizabeth Nicole, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Aug. 16th, 2022

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Bryan Lexington, KY

They have road blocks set up throughout the claim process to prevent their customers from getting a positive and quick solution. I had an air conditioner go out approximately six weeks ago and it took me twenty one days to come to some type of resolution, which was very negative, and I finally had to take a buyout that cost me five thousand dollars. They are almost impossible to get a hold of.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bryan, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Cherie Hendersonville, TN

Pretty much everything we've needed to get done was done and we had a lot of a lot of things got replaced which was great.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cherie, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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