2-10 Home Buyers Warranty: Read 4,525 User Reviews From Real Homeowners

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Michael Weston Pasadena, MD

On occasion they don't follow up with their contractors once they assign them the job. As the custoimer, I shouldn't have to chase them down when a contrtactoe can't perform the required work experidiously.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Nov. 4th, 2021

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Bettie Anderson

Each time I have had to contact you guys, your staff seems to address the problem immediately and all contractors you send to me are experienced and efficient.

4 years ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hi Bettie, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Melody Eddins Winder, GA

We have used them twice to repair our air conditioner and it took4 days to get them out to work on it. Recently, we used them to repair our refrigerator and they came the next day.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Melody, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Mary And Leon

I haven't had any a problems. I needed to have my air conditioning fixed. It's making a loud noise and they hooked me up with a air conditioning company. And they called me and took care of it.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mary and Leon, thanks for the great review, and more importantly, thank you for being the best part of 2-10 Home Buyers Warranty!

Oct. 21st, 2021

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Lynn Smoot Charlotte, NC

I've only used 2-20 once over the past 9mos. Hence, the only reason I gave them a 4 out of 5. The one experience was great. The technician was on time, he was very knowledgeable and professional.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lynn, thanks for your review and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Betty Lowery Dalzell, SC

I had a bad experience with 2-10 due to the slackness of the repairman who never came out to repair my appliances after making promises that he did not keep. I had to obtain my own repairman and had my appliances repair within 2 days after waiting for 5 maths for 2-10 repairman. I was so upset, but 2-10 company reimbursed me the money I spent which was good.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Betty, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We're sorry to hear about the issues you experienced with the 3rd party contractor but we're glad to hear you received the reimbursement. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 6th, 2021

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Jane Sheppard Weaverville, NC

The first couple of times I tried to reach them, I literally was on hold for almost 3 hours. They don't have an email for customer service, either you put in a service request through their very limited portal or you don't get service. There is no way to contact anyone to get questions answered or for specific issues. Most recently I put in a service request for my refrigerator and they scheduled an appt within 2 days, but the service company called me to let me know that appt is not scheduled and they can't come out for 2 1/2 weeks. In the meantime all of my food is going bad, so I had to call another company and pay for them to come this week. I have found this home warranty service to be pretty useless and will not be renewing.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jane, we're sorry to hear about the issues you've experienced. What you described is not the service we aim to provide. If you are experiencing any outstanding issues, please send us a private message with your service address and we'll be happy to assist in any way we can.

Oct. 6th, 2021

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Barbara

The first time I needed something done, it was done in a timely manner. My stove wasn't working and they checked it out. It is a good company. The services are invaluable.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Barbara, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Barbara

My realtor recommended them but it is very difficult to get them to find someone to help me because my dryer was made in Sweden. Once they get someone out, they did a great job because they paid me back. However I was without a washing machine for five weeks. I had to pay them a hundred dollars on top the almost six hundred dollars I pay them.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Barbara, thanks for your response and your honest feedback! We appreciate you taking the time to let us know how we can improve your experience. Thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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John Portsmouth, VA

Time and the communication was sort of a mess. I needed to use the warranty to repair my air conditioning in my house and it was summer and between the vendor and 2-10 it took a very long time. Once they finally got started the service provider they used was excellent. Overall average so far but I expect better later on.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi John, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We're sorry to hear about the communication issues you described. We know how frustrating that can be. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Francis Goshen, KY

It's good service. The dishwasher was fixed the dryer was fixed H. V. A. C. fixed H. V. A. C. span's fixed because they all broke. Customer support is prompt

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey Francis, we're glad to hear you feel that way! Thank you for the great review and for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Victoria Mount Pleasant, TX

The air conditioner broke and we had to call to get them out here to look at the air conditioner. We were a little disappointed that they could not help us secure room air conditioners and still had to pay $110 up front.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Victoria, thanks for your response and your honest feedback! We appreciate you taking the time to let us know how we can improve your experience. Thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Marie Birmingham, AL

The repairmen of the plumbing have been excellent with their work. I'm going through a situation right now where my dishwasher is broken. The repairman came out last week and said it couldn't be fixed and then I got a call Monday from 2-10 saying they were going to try to find the part and I haven't heard back yet and the dishwasher still broken.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Marie, thank you for your response. We're sorry to hear you're still waiting for a resolution with your dishwasher, we're here to help. If you are still in need of assistance, please send us a private message on Facebook with your service address, and we'd be happy to review your claim and help you get this resolved.

Sep. 24th, 2021

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Anonymous Wilmington, NC

Overall very positive. Quality depends on the serviceman. I needed to use it on my heating system, I called and they simply sent somebody over repaired it, that was it.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the review, we appreciate your response! Thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Ahmed

Okay we have had a couple of claims open for three months that are not solved yet. And the last time I tried to contact to 2-10 customer service to follow up, I waited online for 1 and a half hours and I have a proof of this. And then the line hung up on me and 2-10 is not trying to help in any of my claims. My AC has not been working for three months and 2-10 responded but they didn't followed up. They didn't finish the job and the other three months old claim is not solved yet. The dishwasher on my other home hasn't been fixed or replaced even though we did everything 2-10 asked to facilitate the fixing or replacing our dishwasher.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ahmed, thank you for your response. We're sorry to hear you're still waiting for a resolution, we're here to help. If you are still in need of assistance, please send us a private message on Facebook with your service address, and we'd be happy to review your claims and help you get this resolved.

Sep. 24th, 2021

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Ahsan

If you have to call then you will have to wait for a long long time. All of my problems were resolved. They took care of existing problems in the house once it was bought.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ahsan, thanks for the review and honest feedback. We appreciate you being the best part of 2-10 Home buyers Warranty

Sep. 24th, 2021

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David

We needed them for air conditioning when it was a hundred degrees. It took many hours and days to get customer service. We did not get service quickly but they did reimburse out hotel stay. They took care of what we needed.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi David, thanks for your response and your honest feedback! We appreciate you taking the time to let us know how we can improve your experience. Thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 10th, 2021

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John

Generally the technicians they send out do a good, quality job. It is all finished up properly. I used it recently for the dishwasher. It is part of the structural warranty.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi John, we appreciate your great review. Thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 10th, 2021

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Brian

Always very responsive to my needs. They stood behind me when I had air problems. It seems to be a good product. They have good contractors. They are the best in my area.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Brian, thank you for your great review and for your support!

Sep. 10th, 2021

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joe bucaro Saint Augustine, FL

Because the president actually took care of me personally one time when I voiced some concerns in an email. I like that kind of service. And the service is always good

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Joe, we're glad to hear you feel that way. Great service starts from the top and our president has always lead that charge. We appreciate your support and for being a part of 2-10 Home Buyers Warranty!

Sep. 10th, 2021

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Jennifer Goins La Plata, MD

Honestly had a issue with 2 home appliances and literally with the swipe of a finger 210 HB had some one calling to set up an appointment. They are just that quick

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey Jennifer, we love hearing that! Thank you for the great review and for being a part of 2-10 Home Buyers Warranty.

Sep. 10th, 2021

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Sharon

I've never had a problem with them. I've gotten very good service from them. I had a problem with the air conditioner and they ended up replacing three major parts.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey Sharon, we're glad to hear we were able to get our air conditioner taken care of. Thank you for the review and for being a part of 2-10 Home Buyers Warranty.

Sep. 10th, 2021

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Vijay

It is pretty cool all the options. I like their customer service because they have good online service. They are very prompt. It is fast and efficient.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Vijay, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 10th, 2021

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Aisha Sims Jacksonville, FL

My water heater, ac unit and garbage disposal decided to go out all within 3 months. 2-10 was able to assist with replacing these items with no hassle.

5 years ago

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Deadra Matthews Fayetteville, NC

They are helpful but it takes a long time to get work done. I have had issues where I had to play the middle man with the company and 2-10 about how much wasn't covered by warranty. I was told one thing and the company was told another and I had to get that resolved. Turns out 2-10 told me the wrong thing.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for all the positive feedback. We thank you for your honest feedback as well on ways we can do better. Thank you for your review.

Jun. 21st, 2021

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Heather Sharp Barnhart, MO

I had a problem with my washing machine and called 2-10 about this issue. They informed me that there would be a local repair facility calling me to schedule a time to come out within the next day. I waited a 2 dasys and finally I contacted 2-10 to find out what was happening. They then informed me that the 2 shops they work with in my area could not do it do it for whatever reason and then told me I needed to find someone to come out and they would reemburse me the ampount chrged because I had to find someone myself. I found a company, had them come repair the washer, and then then followed there instructions on submitting the receipt for reimbursement. They declined to pay me the full amount I was charged, and told me they had never approved for me to get someone on my own. The whole experience was a nightmare, and the manager I spoke with from 2-10 was very unprofessional and rude. Bottom line is, they were unable to help when I needed them to and then refused to honor the agreement in reference to the terrible predicament they put me in.

5 years ago

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Zac Hill Washington, DC

While 2-10 has been proactive for the most part and has certainly fulfilled upon their obligation to fix my appliance, I'm 6 weeks into the process and my problem remains unfixed. They've scheduled visits from three different contractors, only for two of the three contractors to 'ghost' after the diagnosis. Meanwhile, they've failed to follow through with assurances to update me with the status of part orders and vendor commissions. It's disappointing.

5 years ago

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Thomas & MICHELE McGuire Rio Rancho, NM

Job not completed, work area left dirty, had to call to have job completed, system was not set up properly son-in-law programmed water heater. Technician needs to be trained for correct working standards.

5 years ago

Reply from 2-10 Home Buyers Warranty

We’re so happy that you had a great overall experience however, we appreciate the ways we can improve our service.

Jun. 21st, 2021

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Melissa Zientek Houston, TX

I had a hard time getting a good contractor out to my house. I always had to call the contractor after I submitted a Service Call after 2 days because I never received a call from them. They said they never received the work order number. This happened to two different occasions. Also, I've been waiting about 2 months to get my reimbursement check when they told me it will be mailed out within 30 days. I've been calling and stayed on hold for over 33 minutes before I hung up. I would have renewed but it takes a lifetime to get someone on the phone.

5 years ago

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margaret cameron Langhorne, PA

I have had a HBW for over 20 years and for the most part I have been happy with the service. However, I had a very bad experience over 2020-2021 where I was without a working washer and dryer from November-January and finally insisted on a buyout.

5 years ago

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Linda Ezell Stone Mountain, GA

My service has been timely and wonderful. I am especially grateful for the absolute professional, respectful, helpful service people you have sent to my home.

5 years ago

Reply from 2-10 Home Buyers Warranty

It’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Jun. 21st, 2021

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Brian Kitchen Virginia Beach, VA

They have followed up with everything that I have requested. The price has been reasonable, and the warranty has probably saved me a couple thousand dollars.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Brian, thanks for your great rating. Our goal at 2-10 Home Buyers Warranty is to make home ownership less of a hassle, and we’re glad we could help you with that. If there’s anything else we can do for you, just let us know!

Jul. 14th, 2021

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Malinda Little Virginia Beach, VA

Throughout my years with 2-10, they have provided great service. The last time I needed to use my warranty, my hot water heater went out and they were able to provide a tech to come to my home to repair my unit.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Malinda, we're so happy you've had a great experience with us! We appreciate your years of support!

Jul. 14th, 2021

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Varun Chinta Virginia Beach, VA

My dryer went out, and I used my warranty to fix it. The service was good but I think for emergency or urgent issues they should act fast to resolve any claim, that's the only feedback I can give.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thank you so much for your great rating, more importantly on ways we can improve our service.

Jun. 21st, 2021

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Quratulain Durrani Virginia Beach, VA

You guys were very efficient. I used it for an electric power outage on couple of outlets so you guys sent us a guy. He came out, he was very good, he fixed the issue, and he went away.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks so much for your great rating. All of us at 2-10 Home Buyers Warranty want to do everything we can to make protecting your home simple and economical. We’re glad we could help you!

Jun. 21st, 2021

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Rob Hefner Virginia Beach, VA

Fridge died and it took 5 days to get the serviceman out and then it's taking 10 days after that to get the repair which didn't work so now we're waiting 5 more days to get the authorization to replace the fridge.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for the good rating, more importantly, thank you for ways we can improve our service.

Jun. 21st, 2021

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Matthew Onyemaechi Virginia Beach, VA

I'm not happy with them. They didn't respond to coming to fix our AC. It took a long time for someone to come out, and they gave me a lot of excuses. They only partially fixed the problem, and the technician was charging me several hundred dollars that I thought my warranty would cover, but they won't. This company doesn't sit well with me. Be careful what you're signing with them.

5 years ago

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Ademir Virginia Beach, VA

Used it for my air conditioner, water heater, and a couple leaking pipes and all those times I had a pretty quick response and I had good experiences.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for sharing the excellent experience you had with 2-10 Home Buyers Warranty. This is the kind of feedback that makes working in the home warranty business so fulfilling. Happy home owning!

Jun. 21st, 2021

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Richedean Virginia Beach, VA

I think everyone should use 2-10. They do an excellent job. They came the next day for my washer and when they couldn’t order the parts, I got a new washer.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there. Thanks so much for your fantastic rating. 2-10 Home Buyers Warranty always wants to make home ownership easier, and we’re glad we could help you!

Jun. 21st, 2021

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Melissa Virginia Beach, VA

Relatively inexpensive per month and usually the service contractors are able to fix what you need fixed. Sometimes you do have to call multiple times and it doesn’t seem like the departments really communicate with each other.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Melissa thank you for your feedback we will use this information to improve our services.

May. 25th, 2021

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Donald Filsoof Fellsmere, FL

The ice maker in the refrigerator was not working after two the replacement stop working when the technician came back he said the Easter lever needs to replaced it stop making ice again. All of this took more than two and plaid $170.00for repot that never worked.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Donald. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Mar. 25th, 2021

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Donna Mahle Hot Springs Village, AR

Have had overall very good experiences with them; only one situation where I had to find my own repairman as they had no one in their network to handle my problem. They did take care of the repair cost.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Donna, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Mar. 18th, 2021

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Bethanie Simms Wilmington, NC

I feel like I get like subpar contractors and people who really don't want to help. I've had to use my warranty over the course of almost two years and the contractors all just want to do like the minimum work and they don't want to figure out what's really wrong with it so I just have to keep calling and it's really costly. It's exhausting having to find a good contractor. 2-10 should actually find reputable contractors in the area, who actually want to work with you.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Bethanie, we’re sorry and disappointed about the poor experience you had with the independent service contractor we dispatched. We’ve looped our contractor relations team in about this issue. If you’d like , they can contact you shortly.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another shot at resolving your issue and keeping you as a customer.

Mar. 16th, 2021

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Drew Yoakum Wilmington, NC

I don’t have any problems with the service. I just recently used it and they fixed the problem. The service was professional and they responded promptly.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Drew, we’re happy that your service request went smoothly. At 2-10 Home Buyers Warranty, we take pride in making the service request process as smooth as possible. Thanks for your continuing business!

Mar. 16th, 2021

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Christopher Wolf Black Mountain, NC

My experience has been very negative and it's kind of frustrating right now. It's just not worth the hassle. I've had some issues for three to four months that hadn't been resolved. They have kind of incompetent suppliers that do their fixes for the appliances and such. For instance, we have a dishwasher that someone's come out and looked at four or five times and ordered a multitude of parts for unnecessarily. We're still kind of at square one without things being fixed, so we're pretty pissed off. There have been miscommunications between the third parties and 2-10, and it has taken a while to fix it, going back and forth between them until they realized they ordered the wrong parts. The people they send out don't abide by Covid rules that they publish on their website and don't really solve issues.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Christopher. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Mar. 16th, 2021

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Donna Wildes Covington, GA

My stove top cracked so I called in for the warranty. They had someone come look at it and determine that it was not my fault, so they were going to order a new top for the stove at the beginning of February. I had not heard of anything, so I called, and it turns out they did not place the order for the new top because suddenly, they needed photos of the stove top. No one had ever told me I would need to turn in photos. So basically, I have been sitting here for weeks unable to use two burners on my stove. I think 2-10 is terrible.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Donna. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Mar. 16th, 2021

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Alicia Waldorf, MD

Customer support is very professional. I always get solutions to whatever issues I am having. It is not super expensive and they send people out pretty quickly.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey Alicia, we’re really glad that you had a positive experience with our services. At 2-10 Home Buyers Warranty, we want everyone to have the kind of experience you had. Thank you for your feedback and continuing business!

Mar. 17th, 2021

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Bhakti Ocoee, FL

Everything is good. We have had to use the warranty a couple of times and they were very punctual. They followed up to make sure the workers did what they said.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Bhakti, we’re so happy you had an excellent experience with our services. We’re proud that 2-10 Home Buyers Warranty exceeded your expectations. Thank you for your continuing business!

Mar. 17th, 2021

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Carlos Humble, TX

At the time we purchased it, it was good a option. We had an issue and they solved it. They came one or two days later. I only had to pay sixty dollars.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Carlos, we’re glad you had such a great experience with our contractors. Thanks for your continuing business with 2-10 Home Buyers Warranty!

Mar. 18th, 2021

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Alex Pine Lake, GA

The support is okay but the process of getting anything done is obnoxious. I needed some work done on my water heater recently and it took about a month. They are not not helpful but sometimes the contractors they hire just tie their hands and make them do the wrong thing.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Alex, we’re sorry and embarrassed that you didn’t receive the assistance you expected.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We understand you’re upset, and we want to try to fix it. You’ve trusted us to protect your home, and we want to earn that trust back.

Mar. 18th, 2021

2-10 Home Buyers Warranty Reviews