2-10 Home Buyers Warranty: Read 4,508 User Reviews From Real Homeowners

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Verified Customer

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Jennifer

I filed a claim just a few weeks ago because my doorbell was broken and now my doorbell works. I get a good response from them, whenever I open a claim they fixed the issue.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jennifer, we're glad to hear we were able to get your doorbell taken care of! Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 10th, 2022

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Seth

My realtor suggested 2-10 is the best one. Just moved in and my hot water heater went out so the plumber came out and fixed it. I tried contacting someone on the phone three times and I never spoke to a human being

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing Seth and thank you for being a part of 2-10 Home Buyers Warranty.

Jan. 10th, 2022

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Anonymous

I used the warranty once for a microwave it was very small item and that was fixed and that's all that I've had to deal with them for the whole year. Time wise I thought they took too long to get out to my house because they come from another area, I thought they would be more local but I was satisfied with the job he did.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 10th, 2022

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Verified Customer

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Ben Burgess Hendersonville, NC

When we processed our Service Request the individual tried to refer us to "Purchase a new product up to 60% off" instead of having it Serviced, why would I do that when I'm PAYING you to FIX it!? It would cost me MORE to replace it than for you to FIX it and that is WHY I"M PAYING YOU!!

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ben, thank you for your review. We're constantly working to improve our customer experience and feedback is vital. 3 out of 5 stars is not the experience we are trying to provide. If there is anything we can do to improve your experience we'd be happy to learn. If you're interested, please send us a private message at facebook. com/210HomeBuyersWarranty

Dec. 21st, 2021

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Verified Customer

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Judy Frakes Bennington, NE

MY REPAIRMAN WAS GREAT AND PROMPT AND HONEST BUT I WAS DISAPPOINTED WITH YOU FOR THE OUTCOME. I WAS LEFT A MESSAGE SAYING I WOULD RECIEVE $325 TO REPLACE MY DISHWASHER BUT WHEN I CALLED TO CONFIRM THE OFFER THEY HAD CHANGED IT TO ABOUT $103 !!

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Judy, we're sorry to hear about the confusion you've experienced. What you described is not the experience we aim to provide. We would like to investigate your experience. If you're willing, please send us a private message at facebook .com/210HomeBuyersWarranty

Dec. 21st, 2021

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Verified Customer

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Veronica Carnegie Youngstown, OH

When I called a plumber, they said they didn't have one and I'd have to get my own. Just recently, I called about my clothes washer that wasn't working, I waited 3 months while one guy came every 3 weeks and couldn't fix it. I eventually got a small check toward a replacement, but it didn't cover all the laundromat costs!

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Veronica, we're sorry to hear about the delay's you experienced. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Dec. 21st, 2021

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Verified Customer

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Teonna Hillsboro, OR

My washing machine stopped working the service provider came out really really quickly and as soon the part came in he got it and fixed it. That night I noticed something was going wrong and then that service provider stopped responding to any messages or calls or anything and we try to reach out to 2-10 to move things and they were very unwilling to help remedy the problem except with the service provider.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Teonna, we're sorry to hear about the issues you've experienced. What you described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook. com/210HomeBuyersWarranty with your service address, and we'd be happy to review your claim and help you get this resolved.

Dec. 15th, 2021

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Verified Customer

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April Greensboro, NC

Quick customer service and they're always there to answer my questions. They always get the best suppliers or the best maintenance to inspect my issue.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi April, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 15th, 2021

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Verified Customer

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Anonymous Ormond Beach, FL

Quality it's pretty good and so far they covered a good amount of thing. Toilet didn't work, the shut off valve, so we had to use them for that and it was a local company and they were great. I had to call a couple times and some people have been good and some have not been.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Dec. 15th, 2021

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Antoinette Houston-Walker Camden, SC

I appreciate the customer service received from 2-10 while I've been with them. I only gave 4 stars because, although I understand inflation the price increase is every year is high.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Antoinette, thanks for the great rating. We appreciate your support!

Nov. 24th, 2021

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Mortimer

Our experience has been satisfactory. They came out and fixed our garage door opener. We get some people who are better than others but nobody has been horrible. Don't like paying for insurance, but it's for the best.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mortimer, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 4th, 2021

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Verified Customer

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John

Everything was professional from start to finish. My air conditioner quit working, I called, and got some people over by the next day or the day after they were excellent.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi John, we're so glad to hear that! Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 4th, 2021

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Verified Customer

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Amy Schenectady, NY

They're very difficult to contact and they continue to stand out and refer us to a plumber who does standard work. We had a plumber come out because we had a leak in the bathroom they could not do it completely and then said they would come back and do it so we had them come back out again and again, so then the last time we had an issue they told us we could contract with the company and they would pay for the reimbursement process. Its been going on for months now and has not been a pleasant experience.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Amy, we're sorry to hear about the issues you've experienced. What you described is not the experience we aim to provide and we're here to help. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty with your service address, and we'd be happy to review your claim and help you get this resolved.

Nov. 4th, 2021

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Verified Customer

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Sabrina McGill Fredericksburg, VA

They required me to pay deductible twice on the same issue and wait to get a refund check, which still hasn't come. Needs to do better on vetting companies that do the work.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sabrina, we're sorry to hear you're still waiting for a refund check. What you described is not the experience we aim to provide and we're here to help. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty with your service address, and we'd be happy to investigate your refund.

Nov. 4th, 2021

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Verified Customer

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Michael Weston Pasadena, MD

On occasion they don't follow up with their contractors once they assign them the job. As the custoimer, I shouldn't have to chase them down when a contrtactoe can't perform the required work experidiously.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Nov. 4th, 2021

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Verified Customer

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Bettie Anderson

Each time I have had to contact you guys, your staff seems to address the problem immediately and all contractors you send to me are experienced and efficient.

4 years ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hi Bettie, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Melody Eddins Winder, GA

We have used them twice to repair our air conditioner and it took4 days to get them out to work on it. Recently, we used them to repair our refrigerator and they came the next day.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Melody, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Mary And Leon

I haven't had any a problems. I needed to have my air conditioning fixed. It's making a loud noise and they hooked me up with a air conditioning company. And they called me and took care of it.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mary and Leon, thanks for the great review, and more importantly, thank you for being the best part of 2-10 Home Buyers Warranty!

Oct. 21st, 2021

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Verified Customer

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Lynn Smoot Charlotte, NC

I've only used 2-20 once over the past 9mos. Hence, the only reason I gave them a 4 out of 5. The one experience was great. The technician was on time, he was very knowledgeable and professional.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lynn, thanks for your review and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Verified Customer

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Betty Lowery Dalzell, SC

I had a bad experience with 2-10 due to the slackness of the repairman who never came out to repair my appliances after making promises that he did not keep. I had to obtain my own repairman and had my appliances repair within 2 days after waiting for 5 maths for 2-10 repairman. I was so upset, but 2-10 company reimbursed me the money I spent which was good.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Betty, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We're sorry to hear about the issues you experienced with the 3rd party contractor but we're glad to hear you received the reimbursement. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 6th, 2021

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Verified Customer

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Jane Sheppard Weaverville, NC

The first couple of times I tried to reach them, I literally was on hold for almost 3 hours. They don't have an email for customer service, either you put in a service request through their very limited portal or you don't get service. There is no way to contact anyone to get questions answered or for specific issues. Most recently I put in a service request for my refrigerator and they scheduled an appt within 2 days, but the service company called me to let me know that appt is not scheduled and they can't come out for 2 1/2 weeks. In the meantime all of my food is going bad, so I had to call another company and pay for them to come this week. I have found this home warranty service to be pretty useless and will not be renewing.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jane, we're sorry to hear about the issues you've experienced. What you described is not the service we aim to provide. If you are experiencing any outstanding issues, please send us a private message with your service address and we'll be happy to assist in any way we can.

Oct. 6th, 2021

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Verified Customer

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Barbara

The first time I needed something done, it was done in a timely manner. My stove wasn't working and they checked it out. It is a good company. The services are invaluable.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Barbara, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Barbara

My realtor recommended them but it is very difficult to get them to find someone to help me because my dryer was made in Sweden. Once they get someone out, they did a great job because they paid me back. However I was without a washing machine for five weeks. I had to pay them a hundred dollars on top the almost six hundred dollars I pay them.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Barbara, thanks for your response and your honest feedback! We appreciate you taking the time to let us know how we can improve your experience. Thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Verified Customer

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Francis Goshen, KY

It's good service. The dishwasher was fixed the dryer was fixed H. V. A. C. fixed H. V. A. C. span's fixed because they all broke. Customer support is prompt

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Francis, we're glad to hear you feel that way! Thank you for the great review and for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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John Portsmouth, VA

Time and the communication was sort of a mess. I needed to use the warranty to repair my air conditioning in my house and it was summer and between the vendor and 2-10 it took a very long time. Once they finally got started the service provider they used was excellent. Overall average so far but I expect better later on.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi John, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We're sorry to hear about the communication issues you described. We know how frustrating that can be. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Marie Birmingham, AL

The repairmen of the plumbing have been excellent with their work. I'm going through a situation right now where my dishwasher is broken. The repairman came out last week and said it couldn't be fixed and then I got a call Monday from 2-10 saying they were going to try to find the part and I haven't heard back yet and the dishwasher still broken.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Marie, thank you for your response. We're sorry to hear you're still waiting for a resolution with your dishwasher, we're here to help. If you are still in need of assistance, please send us a private message on Facebook with your service address, and we'd be happy to review your claim and help you get this resolved.

Sep. 24th, 2021

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Ahmed

Okay we have had a couple of claims open for three months that are not solved yet. And the last time I tried to contact to 2-10 customer service to follow up, I waited online for 1 and a half hours and I have a proof of this. And then the line hung up on me and 2-10 is not trying to help in any of my claims. My AC has not been working for three months and 2-10 responded but they didn't followed up. They didn't finish the job and the other three months old claim is not solved yet. The dishwasher on my other home hasn't been fixed or replaced even though we did everything 2-10 asked to facilitate the fixing or replacing our dishwasher.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ahmed, thank you for your response. We're sorry to hear you're still waiting for a resolution, we're here to help. If you are still in need of assistance, please send us a private message on Facebook with your service address, and we'd be happy to review your claims and help you get this resolved.

Sep. 24th, 2021

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Verified Customer

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Victoria Mount Pleasant, TX

The air conditioner broke and we had to call to get them out here to look at the air conditioner. We were a little disappointed that they could not help us secure room air conditioners and still had to pay $110 up front.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Victoria, thanks for your response and your honest feedback! We appreciate you taking the time to let us know how we can improve your experience. Thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Verified Customer

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Anonymous Wilmington, NC

Overall very positive. Quality depends on the serviceman. I needed to use it on my heating system, I called and they simply sent somebody over repaired it, that was it.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the review, we appreciate your response! Thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Verified Customer

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Ahsan

If you have to call then you will have to wait for a long long time. All of my problems were resolved. They took care of existing problems in the house once it was bought.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ahsan, thanks for the review and honest feedback. We appreciate you being the best part of 2-10 Home buyers Warranty

Sep. 24th, 2021

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Verified Customer

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Brian

Always very responsive to my needs. They stood behind me when I had air problems. It seems to be a good product. They have good contractors. They are the best in my area.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Brian, thank you for your great review and for your support!

Sep. 10th, 2021

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Verified Customer

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David

We needed them for air conditioning when it was a hundred degrees. It took many hours and days to get customer service. We did not get service quickly but they did reimburse out hotel stay. They took care of what we needed.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi David, thanks for your response and your honest feedback! We appreciate you taking the time to let us know how we can improve your experience. Thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 10th, 2021

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Verified Customer

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John

Generally the technicians they send out do a good, quality job. It is all finished up properly. I used it recently for the dishwasher. It is part of the structural warranty.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi John, we appreciate your great review. Thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 10th, 2021

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Verified Customer

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joe bucaro Saint Augustine, FL

Because the president actually took care of me personally one time when I voiced some concerns in an email. I like that kind of service. And the service is always good

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Joe, we're glad to hear you feel that way. Great service starts from the top and our president has always lead that charge. We appreciate your support and for being a part of 2-10 Home Buyers Warranty!

Sep. 10th, 2021

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Verified Customer

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Jennifer Goins La Plata, MD

Honestly had a issue with 2 home appliances and literally with the swipe of a finger 210 HB had some one calling to set up an appointment. They are just that quick

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Jennifer, we love hearing that! Thank you for the great review and for being a part of 2-10 Home Buyers Warranty.

Sep. 10th, 2021

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Verified Customer

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Sharon

I've never had a problem with them. I've gotten very good service from them. I had a problem with the air conditioner and they ended up replacing three major parts.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Sharon, we're glad to hear we were able to get our air conditioner taken care of. Thank you for the review and for being a part of 2-10 Home Buyers Warranty.

Sep. 10th, 2021

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Verified Customer

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Vijay

It is pretty cool all the options. I like their customer service because they have good online service. They are very prompt. It is fast and efficient.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Vijay, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 10th, 2021

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Verified Customer

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Deadra Matthews Fayetteville, NC

They are helpful but it takes a long time to get work done. I have had issues where I had to play the middle man with the company and 2-10 about how much wasn't covered by warranty. I was told one thing and the company was told another and I had to get that resolved. Turns out 2-10 told me the wrong thing.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for all the positive feedback. We thank you for your honest feedback as well on ways we can do better. Thank you for your review.

Jun. 21st, 2021

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Verified Customer

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Aisha Sims Jacksonville, FL

My water heater, ac unit and garbage disposal decided to go out all within 3 months. 2-10 was able to assist with replacing these items with no hassle.

5 years ago

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Verified Customer

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Heather Sharp Barnhart, MO

I had a problem with my washing machine and called 2-10 about this issue. They informed me that there would be a local repair facility calling me to schedule a time to come out within the next day. I waited a 2 dasys and finally I contacted 2-10 to find out what was happening. They then informed me that the 2 shops they work with in my area could not do it do it for whatever reason and then told me I needed to find someone to come out and they would reemburse me the ampount chrged because I had to find someone myself. I found a company, had them come repair the washer, and then then followed there instructions on submitting the receipt for reimbursement. They declined to pay me the full amount I was charged, and told me they had never approved for me to get someone on my own. The whole experience was a nightmare, and the manager I spoke with from 2-10 was very unprofessional and rude. Bottom line is, they were unable to help when I needed them to and then refused to honor the agreement in reference to the terrible predicament they put me in.

5 years ago

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Verified Customer

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Zac Hill Washington, DC

While 2-10 has been proactive for the most part and has certainly fulfilled upon their obligation to fix my appliance, I'm 6 weeks into the process and my problem remains unfixed. They've scheduled visits from three different contractors, only for two of the three contractors to 'ghost' after the diagnosis. Meanwhile, they've failed to follow through with assurances to update me with the status of part orders and vendor commissions. It's disappointing.

5 years ago

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margaret cameron Langhorne, PA

I have had a HBW for over 20 years and for the most part I have been happy with the service. However, I had a very bad experience over 2020-2021 where I was without a working washer and dryer from November-January and finally insisted on a buyout.

5 years ago

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Verified Customer

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Melissa Zientek Houston, TX

I had a hard time getting a good contractor out to my house. I always had to call the contractor after I submitted a Service Call after 2 days because I never received a call from them. They said they never received the work order number. This happened to two different occasions. Also, I've been waiting about 2 months to get my reimbursement check when they told me it will be mailed out within 30 days. I've been calling and stayed on hold for over 33 minutes before I hung up. I would have renewed but it takes a lifetime to get someone on the phone.

5 years ago

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Verified Customer

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Thomas & MICHELE McGuire Rio Rancho, NM

Job not completed, work area left dirty, had to call to have job completed, system was not set up properly son-in-law programmed water heater. Technician needs to be trained for correct working standards.

5 years ago

Reply from 2-10 Home Buyers Warranty

We’re so happy that you had a great overall experience however, we appreciate the ways we can improve our service.

Jun. 21st, 2021

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Verified Customer

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Linda Ezell Stone Mountain, GA

My service has been timely and wonderful. I am especially grateful for the absolute professional, respectful, helpful service people you have sent to my home.

5 years ago

Reply from 2-10 Home Buyers Warranty

It’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Jun. 21st, 2021

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Verified Customer

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Quratulain Durrani Virginia Beach, VA

You guys were very efficient. I used it for an electric power outage on couple of outlets so you guys sent us a guy. He came out, he was very good, he fixed the issue, and he went away.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks so much for your great rating. All of us at 2-10 Home Buyers Warranty want to do everything we can to make protecting your home simple and economical. We’re glad we could help you!

Jun. 21st, 2021

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Matthew Onyemaechi Virginia Beach, VA

I'm not happy with them. They didn't respond to coming to fix our AC. It took a long time for someone to come out, and they gave me a lot of excuses. They only partially fixed the problem, and the technician was charging me several hundred dollars that I thought my warranty would cover, but they won't. This company doesn't sit well with me. Be careful what you're signing with them.

5 years ago

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Malinda Little Virginia Beach, VA

Throughout my years with 2-10, they have provided great service. The last time I needed to use my warranty, my hot water heater went out and they were able to provide a tech to come to my home to repair my unit.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Malinda, we're so happy you've had a great experience with us! We appreciate your years of support!

Jul. 14th, 2021

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Verified Customer

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Brian Kitchen Virginia Beach, VA

They have followed up with everything that I have requested. The price has been reasonable, and the warranty has probably saved me a couple thousand dollars.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Brian, thanks for your great rating. Our goal at 2-10 Home Buyers Warranty is to make home ownership less of a hassle, and we’re glad we could help you with that. If there’s anything else we can do for you, just let us know!

Jul. 14th, 2021

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Verified Customer

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Rob Hefner Virginia Beach, VA

Fridge died and it took 5 days to get the serviceman out and then it's taking 10 days after that to get the repair which didn't work so now we're waiting 5 more days to get the authorization to replace the fridge.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for the good rating, more importantly, thank you for ways we can improve our service.

Jun. 21st, 2021

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