2-10 Home Buyers Warranty: Read 4,508 User Reviews From Real Homeowners

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Anonymous Jacksonville, FL

Sometimes it is difficult to use the website. It can take a while. My issue for the air conditioner wasn't covered but I was reimbursed five months later. They were very gracious.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Jeremaine Jacksonville, NC

Every time I call them, the person who answers the phone immediately answers my question. They write it down and take all my concerns. They had someone out in less than 48 hours when my HVAC system went down.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jeremaine, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Jean Click Sugar Land, TX

very convenient to use. no long wait time to hear from provider. have had good providers so far. Could use a discount on my part of the charge simply because of the state of the economy at this time.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jean, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Anonymous Tucson, AZ

An appointment with a heating company was set up right away. Everything was taken care of. It was a very good experience. I was able to get the service I needed.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 23rd, 2022

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William

Our heat pump went out, it was just blowing out cold air, and they actually came and fixed it within a week. I think they were really good, I liked them very much.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi William, we're glad to hear your heat pump got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 23rd, 2022

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Zachary

I was having issues my garage door opener and they got that fixed. They had actually the whole thing replaced and I just had to pay a service fee, so that was good. I definitely feel like I got my money's worth.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Zachary, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 23rd, 2022

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Ronald Guilbault Jr. Conway, SC

Well, so far they have been easy to talk to and have gotten the job done at my new home. I've had the issues and each one was taken care of in a very timely fashion.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Ronald, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 17th, 2022

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Anonymous Boulder, CO

I would never recommend them to anyone again. They were not helpful. They were not efficient. I feel like they were trying to get out of paying. They did not cover my electrical work and didn’t tell me so I was stuck with a huge electric bill. I also had mold that was not disclosed and they wouldn’t cover the medication. It is a waste of money.

4 years ago

Reply from 2-10 Home Buyers Warranty

We're sorry to hear how you feel about your recent experience. What you described is not the experience we aim to provide as we pay out 97.5% of all claims placed with us. If you feel we did not honor our coverage, please give us a call and we will review your claim with you. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time.

Mar. 17th, 2022

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Chris Wolf Winder, GA

Most recent claim was prolonged due to a clerical error and scheduling with provider/contractor to complete the job. But will praise 2-10 for making it up by taking care of my concerns at 100%.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Chris, we're so glad to hear we were able to make it up to you. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Katrina Portsmouth, VA

My daughter is a real estate agent and very familiar with the company and recommends it to her clients and referred me to them. I have not had a great experience with them. I think it is the contractors they use. I am still dealing with something from October. When you call, you think there is going to be a great resolution but there is no follow through. My fridge broke and the contractor came and said he was going to order parts but never got back to them. They sent out a second company but now it’s the same things.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Katrina, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Mar. 14th, 2022

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Ashley Fairburn, GA

You can’t cancel a service call online but I was able to cancel with the vendor. When I put in a request online they do get someone to come and fix the problem.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ashley, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Wanda Greensboro, NC

Really prompt and on time. They did the job well. The garage fan was broken and I needed it fixed quickly and they were on time. All my questions were answered.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Wanda, we're glad to hear your garage fan got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Donald San Jacinto, CA

Great service and customer response highly valuable and repair contractor was very professional, thorough and got the job done timely and to our satisfaction

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Donald, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 7th, 2022

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Anonymous Mesa, AZ

Our realtor picked it for us. I think they should replace appliances instead of paying for more parts and making people wait for them. They put four hundred dollars worth of parts into our eight year old dishwasher instead of replacing it. Getting service when you put a claim in is pretty quick.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Warren Leland, NC

Customer service gave me all the information I needed and were very helpful. We are having to wait on parts. It would be nice if the website were easier to manage. It is kind of hard to get to where you order a part. It is also a little expensive.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Warren, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Anonymous Elizabethtown, KY

They’re very easy to work with. We had water damage from a leaking toilet and they came and got the caret and fixed the water. Support is always available.

4 years ago

Reply from 2-10 Home Buyers Warranty

We're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Louise Roswell, GA

The customer support has been excellent. They’re very helpful. The appliance people were poor but those are not 2-10 people. I am pleased with warranty and I would recommend them.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Louise, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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T Statham, GA

I needed to use it twice for the air conditioning. The second time they said there was nothing wrong and then a couple of days later changed their mind and allowed the serviceman to fix it.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi T, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Faye Winnabow, NC

I wish it were less expensive but they are very responsive. The technician was out the next day when my washing machine broke. He was able to get it squared away.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Faye, we're glad to hear your washing machine got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Sean Norfolk, VA

A friend of mine told me they were a very good company. When I call it is really quick and easy. Everything has gone well. They sent someone right away to fix the leak in the house.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sean, we're glad to hear your leak got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Philip Hendersonville, NC

An excellent company and the companies they work with are excellent. They’ve always come out and take care of what we have. We’ve had no issues at all.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Philip, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Madeline ford Fayetteville, NC

I have needed a faucet replaced a a heater motor replaced. Each time 2-10 was fast an efficient. They had a repair person lined up and contact me within a day.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Madeline, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Ebony Hall Norfolk, VA

This warranty company is the worst warranty company I've ever dealt with. First of all they will company out to provide services which they will either take your service fees and claim they need to come back and do the job because of whatever reason they couldn't finish the job at that time. But they will never come back to finish the job leaving the issues undone and when you call the warranty company asking for another company to come to finish the unfinished job they say the customer has to pay another service fee. Which I feel is not good customer service. If you customer is telling you that the job was unfinished you should send another company out to finish the job without asking them to pay another service fee.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ebony, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Feb. 28th, 2022

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Terry Prosper, TX

I'm not happy with the customer support. Last year I had a water heater that needed to be replaced and thirteen days later it was still not resolved. I asked for a supervisor to return a call and she did after hours and I missed that the call and she told me she was closing the ticket.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Terry, we're sorry to hear about the issues you've experienced. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Feb. 23rd, 2022

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Ray Mount Juliet, TN

It was over a hundred and five degrees when our air conditioner went out. We couldn’t live in it, it was so hot and miserable. The wait time is too long. We also were without hot water for two weeks one time because of the repair man.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ray, we're sorry to hear about the issues you've experienced. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Feb. 23rd, 2022

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Scott Seguin, TX

I recommend 2-10 to people. The service is great. They stand behind helping their people. It is immediate service. I lost heat and it was fixed the same day.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Scott, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 16th, 2022

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Kathleen Virginia Beach, VA

They are prompt and professional. They take care of the problem. If they can’t fix it, they figure out a solution. They repaired our damage. I haven’t had any problems.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Kathleen, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 16th, 2022

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Anonymous Wilmington, NC

Impossible to get a human on the phone. You wait two or more hours. There is no email to contact anyone directly. I’ve had a couple of claims close out without being resolved. It was a good deal, that is why I went with them.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing. We are aware, and apologize, for our extended hold times. We are working tirelessly to resolve this issue. We highly recommend using our homeowner portal to place claims, check status updates, etc. We appreciate your patience and understanding while we work through this and hope you’ll take advantage of the self-service options available through our homeowner portal found at 2-10 .com/sign-in/

Feb. 16th, 2022

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Kristen Strandberg Evansville, IN

The contractor was extremely responsive and proactive and I gave my approval immediately, but we had to wait on 2-10 for a long time. It took 10 days to get a new water heater.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kristen, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 16th, 2022

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Kimberly Pryor Waldorf, MD

Customer service in the acounts payable department is terrible because they never sent the rebates and reimbursement checks are mailed to customers until the homeowner complains and then it's 60 days before the check is actually sent

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kimberly, we're sorry to hear you feel that way. If you are still in need of assistance, please give us a call and we'll be happy to help get things resolved.

Feb. 10th, 2022

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Cambria West Columbia, SC

Most of everything is taken care of. They are a great warranty company. My dryer wasn’t able to be fixed so they replaced it. The issue was resolved quickly.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cambria, we so glad to hear your experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Gloria Wilmington, NC

When the HVAC heating element was not working, it worked well using 2-10 home warranty. It is now working beautifully. They replaced a couple of parts.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gloria, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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John Bentonville, VA

It's too difficult getting in communication with a representative. It is too long to get repairs done. The work was done correctly but it takes too long and it is too confusing. The representative didn’t know a lot of information about the product claim.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi John, thank you for your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Margaret Aurora, CO

We had a water heater incident. We called the company. They took care of the issue we had quickly and efficiently. It was done in a timely manner. It saves us money.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Margaret, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Kathleen Norfolk, VA

Ultimately all our issues have been resolved but it did take a number of calls and some time. There was one time when we needed to use the warranty and we were denied. We kept going back and eventually got our realtor involved and they were able to get us in touch with someone to take our claim.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kathleen, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Rodney Griffin, GA

My brother referred me. It is great that it is easy to use. They are very responsive. The tech they sent to repair my oven got it done. They have great technicians.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Rodney, we're glad to hear it went well. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Robert Fortson, GA

My real estate agent told me they were a good company. I’ve called once and they took care of it right away. They are very professional and courteous.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, we so glad to hear your first experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Phillip Fairburn, GA

They’ve been very efficient and professional. When I talk to them, my issues are always resolved. Recently I had electrical problems with my door bell and they got someone out right away to explain to me what he was doing.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Phillip, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Michael Little Rock, AR

It took a while to get the air conditioning compressor replaced. I like it better than any of the other home warranties that are terrible. Customer service is pretty good.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 1st, 2022

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Bruce Lane Wise Vancouver, WA

Easy to contact. Phone or online. Always courteous and professional when on the phone. I've referred several friends to 2-10 and they've said the same to me.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bruce, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Jan. 31st, 2022

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Deborah New Bern, NC

There have been some long hold times on the phone but I have usually been able to get to a customer representative and they've been able to help me with my my issues. I've been impressed and happy with the services provided.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Deborah, thank you for sharing and for your patience and understanding with our extended hold times as we navigate the challenges posed by the recent pandemic.

Jan. 27th, 2022

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Tracy Fairburn, GA

They are efficient, swift and the technicians are knowledgeable. The quality was very very good, the technicians that come out are quick with fixing items.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Tracy, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Anonymous Valley Village, CA

They are very difficult to get a hold of in person and I've had people that kind of combated with me. Most of the times the guys to come to fix things do a good job. But I did have a guy one time that it didn't seem to know what he was doing and it didn't get repaired and they ended up sending me somebody else.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Maryanne Littleton, CO

I think they're very great and awesome. Very valuable. They were very professional, quick and they fix everything. Very responsive, quick, great customer service.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Maryanne, we so glad to hear your experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Stephanie Irving, TX

Contradicting and conflicting information provided every time I call. For one of the issues I have had I kept being told yes they will take care or no it wasn't covered. It would be nice to receive correct information instead of the run around to not help resolve the issue.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Stephanie, Thank you for your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Frantz Charlotte, NC

I'm able to submit my cases but I always find that the issue is being resolved because the service is been excellent. I just used it recently for a washing machine and it's just still unsolved.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Frantz, thank you for sharing for being a part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Andrew Orlando, FL

Very terrible. There was a simple leak came from my pipe through my garbage disposal under my sink kitchen sink. Its covered under there, but once the plumber got here he looked and he told me that a certain piece was missing in a certain area and to ten said that even through my premium coverage there's a little exclusionary thing that says that if its one specific thing they're not going to cover it. Then they charged me a service fee and I had to pay a bunch of money out of pocket get it fixed. They didn't do anything for me. The only time they've ever helped me they took forever to help me and it's been like a huge, huge pain. I have called many many times and sent many emails arguing with multiple people before they actually do their jobs. Very negative.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Andrew, thank you for your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Anonymous Hermitage, TN

I had a plumbing issue and I had to place a call for them to come out to correct the leak and all was resolved in one visit. You have to submit the claim online which is not always very convenient.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Bennett Coraopolis, PA

It isn't particularly outstanding, but it is good. It is easy, I had to use the warranty program probably four times and the policy saved me with the hot water heater and the air conditioner replacement.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bennett, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Gerardo Galarza Saint Cloud, FL

2-10 assisted us with an appliance repair that was going nowhere because the original contractor was more concern with making money than fixing the problem.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Gerardo, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 24th, 2022

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