2-10 Home Buyers Warranty: Read 4,063 User Reviews From Real Homeowners

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Verified Customer

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Ronnette

My builder recommended them. I am glad I have it. There was an incident and I had to wait a long time to solve the problem. They didn’t work with the home market place. The heater had stopped working and it was 20 degrees. The worker didn’t want to do business with them because they don’t pay so they had to find me someone else.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ronnette, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Vincent

They do not communicate properly and tend to not provide the correct steps. Whatever is covered by our warranty so for all the all the company they can help full very been quick easy to schedule things like that.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Vincent, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Amy

When I called to report an issue that I had, right away I had someone reaching out to me within twenty four to forty eight hours. Its a very valuable service.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Amy, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Debra

Excellent service. About three years ago I had a problem with my AC and the person that they sent me it took them almost a month to fix our unit in summertime, that was only issue that I had.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Debra, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Deanna

I find the web page really hard to navigate. And when I would call and they would help me navigate through it. A hot water heater went out. The time frame it took to get it ordered and everything was a little bit long. Everybody I've dealt with two ten been very helpful.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Deanna, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Sylvester

I used my warranty when my stove went out and they sent me the model, serial number and the first message had all the parts and I picked them out on time.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sylvester, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Derell

I've always been able to get someone. Recently I had to get my heater replaced, my HVAC system replaced, I called them they couldn't find contractor so they had me find one myself and they reimbursed me.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Derell, we're glad to hear your heater and HVAC system got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Sharon

The thing I love about two ten is that the customer service always is helpful as they possibly can be the reason why give it out four because the time frame in which someone can come out now. Have increased and the amount that dollar amount continues to go up.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sharon, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Brent

Knowledgeable. Easy to use and quick. I had an HVAC system that was not cooling. Scheduled the appointment request online within twenty four hours the technician was out and it was back up and running.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Brent, we're glad to hear your HVAC system got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Debbie

I had to use my home warranty and I had four small gas leaks definitely and they told me that it would be three days before they could get someone out to fix the gas leaks and that was unacceptable to me because I had four gas leaks definitely I do have the gas turned off. It was twenty degrees out I was worried about my pipes freezing, so I had to get approval to have out of network and I got reimbursed a hundred twenty hundred thirty dollars out of a seven hundred dollar cost to fix my pipe so I was very discouraged with two ten home warranty. Because that's not an emergency to them nothing is an emergency does she have home warranty their emergency and my emergency are two different things. Customer service is very poor.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Debbie, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Darren

They're getting back to me and trying to solve my issues and help me out the times I've requested help. They've been fair and good to me. It was a good purchase overall. I'd recommend them.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Darren, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Joseph

Trustworthy well see because they're supposed to give me back my service fee because of the house that because of the blame lot that was supposed to be because I thought I said you know you can go back and look and listen to the phone call where I'm at several times what's covered in this that was he said was covered so you know there's no question as to what I need to be done and what I was calling about so but yeah I'm gonna give them a also a 2 on that as well

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Joseph, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Erin Maumelle, AR

Recently had the heating element in my oven replaced. Their self-service tools are awesome, but when you have to call their costumer service their hold time to speak with a person is extremely long.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Erin, we're glad to hear your oven got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 5th, 2022

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Robin Fremont, NE

When I first moved into the house I had a air conditioner and heater, but it wasn't replaceable by the warranty because it was preexisting. But then I used it for clogged drains and so far so good.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Robin, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 5th, 2022

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Christina Helena, AL

Last week my water heater went out and they have somebody out here within twenty four hours. I haven't had any issues with them giving me the help that I needed quickly.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Christina, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 5th, 2022

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Bill Greer, SC

Overall I am happy. I had a problem with the dishwasher and they dispatched technicians out here and it was resolved so I have happy with the outcome.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Bill, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 5th, 2022

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Frederick San Antonio, TX

Our hot water tank flooded the garage and we called them at night and they were there in the morning. Got it fixed no problem. Never really have a problem.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Frederick, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 5th, 2022

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Tom Sumter, SC

I had a problem with my dishwasher and I called 2-10 they sent someone out, he had ordered some part he came back with the parts replaced the part and my dishwasher works fine. They're always very courteous honestly.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tom, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 31st, 2022

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Dave

We had a problem with our dryer not working and I submit a claim online and someone came out and was able to come out pretty quickly and, fixed the problem. It's not really easy to get in touch with someone. When submitting a claim online it's pretty easy, but when we need to actually talk to somebody the hold times are pretty poor.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dave, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Mar. 31st, 2022

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Jeremaine Jacksonville, NC

Every time I call them, the person who answers the phone immediately answers my question. They write it down and take all my concerns. They had someone out in less than 48 hours when my HVAC system went down.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jeremaine, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Kimberly Honea Path, SC

The process is easy. I had a ice maker stop working even though it was not even two years old. They sent a Samsung certified repairman for the Samsung fridge.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kimberly, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Brad Clarksville, IN

I've had very positive experiences with two ten. Every time I have a problem or a situation with a contractor, they are able to solve it. I had my pluming fixed recently.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Brad, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Anonymous Jacksonville, FL

Sometimes it is difficult to use the website. It can take a while. My issue for the air conditioner wasn't covered but I was reimbursed five months later. They were very gracious.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Debra Bolivia, NC

We've had people come to check things out that we needed. They provided us with a company when we had some electrical issues. We paid the basic service fee and they took care of it.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Debra, we're glad to hear your electrical issues got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Jean Click Sugar Land, TX

very convenient to use. no long wait time to hear from provider. have had good providers so far. Could use a discount on my part of the charge simply because of the state of the economy at this time.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jean, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Anonymous Tucson, AZ

An appointment with a heating company was set up right away. Everything was taken care of. It was a very good experience. I was able to get the service I needed.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 23rd, 2022

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Zachary

I was having issues my garage door opener and they got that fixed. They had actually the whole thing replaced and I just had to pay a service fee, so that was good. I definitely feel like I got my money's worth.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Zachary, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 23rd, 2022

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William

Our heat pump went out, it was just blowing out cold air, and they actually came and fixed it within a week. I think they were really good, I liked them very much.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi William, we're glad to hear your heat pump got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 23rd, 2022

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Ronald Guilbault Jr. Conway, SC

Well, so far they have been easy to talk to and have gotten the job done at my new home. I've had the issues and each one was taken care of in a very timely fashion.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Ronald, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 17th, 2022

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Anonymous Boulder, CO

I would never recommend them to anyone again. They were not helpful. They were not efficient. I feel like they were trying to get out of paying. They did not cover my electrical work and didn’t tell me so I was stuck with a huge electric bill. I also had mold that was not disclosed and they wouldn’t cover the medication. It is a waste of money.

2 years ago

Reply from 2-10 Home Buyers Warranty

We're sorry to hear how you feel about your recent experience. What you described is not the experience we aim to provide as we pay out 97.5% of all claims placed with us. If you feel we did not honor our coverage, please give us a call and we will review your claim with you. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time.

Mar. 17th, 2022

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Gary hogan Belleville, MI

I had a plumbing problem I went to the 2-10 web site put in the claim was called by a plumber the next day they came right out and took care of the problem.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gary, we're glad to hear your plumbing issue got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Chris Wolf Winder, GA

Most recent claim was prolonged due to a clerical error and scheduling with provider/contractor to complete the job. But will praise 2-10 for making it up by taking care of my concerns at 100%.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Chris, we're so glad to hear we were able to make it up to you. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Katrina Portsmouth, VA

My daughter is a real estate agent and very familiar with the company and recommends it to her clients and referred me to them. I have not had a great experience with them. I think it is the contractors they use. I am still dealing with something from October. When you call, you think there is going to be a great resolution but there is no follow through. My fridge broke and the contractor came and said he was going to order parts but never got back to them. They sent out a second company but now it’s the same things.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Katrina, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Mar. 14th, 2022

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Wanda Greensboro, NC

Really prompt and on time. They did the job well. The garage fan was broken and I needed it fixed quickly and they were on time. All my questions were answered.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Wanda, we're glad to hear your garage fan got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Ashley Fairburn, GA

You can’t cancel a service call online but I was able to cancel with the vendor. When I put in a request online they do get someone to come and fix the problem.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ashley, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Donald San Jacinto, CA

Great service and customer response highly valuable and repair contractor was very professional, thorough and got the job done timely and to our satisfaction

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Donald, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 7th, 2022

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Warren Leland, NC

Customer service gave me all the information I needed and were very helpful. We are having to wait on parts. It would be nice if the website were easier to manage. It is kind of hard to get to where you order a part. It is also a little expensive.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Warren, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Anonymous Elizabethtown, KY

They’re very easy to work with. We had water damage from a leaking toilet and they came and got the caret and fixed the water. Support is always available.

2 years ago

Reply from 2-10 Home Buyers Warranty

We're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Anonymous Mesa, AZ

Our realtor picked it for us. I think they should replace appliances instead of paying for more parts and making people wait for them. They put four hundred dollars worth of parts into our eight year old dishwasher instead of replacing it. Getting service when you put a claim in is pretty quick.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Faye Winnabow, NC

I wish it were less expensive but they are very responsive. The technician was out the next day when my washing machine broke. He was able to get it squared away.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Faye, we're glad to hear your washing machine got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Sean Norfolk, VA

A friend of mine told me they were a very good company. When I call it is really quick and easy. Everything has gone well. They sent someone right away to fix the leak in the house.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sean, we're glad to hear your leak got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Louise Roswell, GA

The customer support has been excellent. They’re very helpful. The appliance people were poor but those are not 2-10 people. I am pleased with warranty and I would recommend them.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Louise, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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T Statham, GA

I needed to use it twice for the air conditioning. The second time they said there was nothing wrong and then a couple of days later changed their mind and allowed the serviceman to fix it.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi T, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Philip Hendersonville, NC

An excellent company and the companies they work with are excellent. They’ve always come out and take care of what we have. We’ve had no issues at all.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Philip, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Madeline ford Fayetteville, NC

I have needed a faucet replaced a a heater motor replaced. Each time 2-10 was fast an efficient. They had a repair person lined up and contact me within a day.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Madeline, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Ebony Hall Norfolk, VA

This warranty company is the worst warranty company I've ever dealt with. First of all they will company out to provide services which they will either take your service fees and claim they need to come back and do the job because of whatever reason they couldn't finish the job at that time. But they will never come back to finish the job leaving the issues undone and when you call the warranty company asking for another company to come to finish the unfinished job they say the customer has to pay another service fee. Which I feel is not good customer service. If you customer is telling you that the job was unfinished you should send another company out to finish the job without asking them to pay another service fee.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ebony, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Feb. 28th, 2022

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Terry Prosper, TX

I'm not happy with the customer support. Last year I had a water heater that needed to be replaced and thirteen days later it was still not resolved. I asked for a supervisor to return a call and she did after hours and I missed that the call and she told me she was closing the ticket.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Terry, we're sorry to hear about the issues you've experienced. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Feb. 23rd, 2022

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Ray Mount Juliet, TN

It was over a hundred and five degrees when our air conditioner went out. We couldn’t live in it, it was so hot and miserable. The wait time is too long. We also were without hot water for two weeks one time because of the repair man.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ray, we're sorry to hear about the issues you've experienced. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Feb. 23rd, 2022

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Kathleen Virginia Beach, VA

They are prompt and professional. They take care of the problem. If they can’t fix it, they figure out a solution. They repaired our damage. I haven’t had any problems.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Kathleen, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 16th, 2022

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Anonymous Wilmington, NC

Impossible to get a human on the phone. You wait two or more hours. There is no email to contact anyone directly. I’ve had a couple of claims close out without being resolved. It was a good deal, that is why I went with them.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing. We are aware, and apologize, for our extended hold times. We are working tirelessly to resolve this issue. We highly recommend using our homeowner portal to place claims, check status updates, etc. We appreciate your patience and understanding while we work through this and hope you’ll take advantage of the self-service options available through our homeowner portal found at 2-10 .com/sign-in/

Feb. 16th, 2022

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