2-10 Home Buyers Warranty: Read 4,525 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Ladyna Dayton, OH

Because they are the best. They are courteous, and thoughtful. When i have an issue, they help solve the problems. All their staff, have been extremely nice to me.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ladyna , we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

check_circle

Verified Customer

star star star star star_border

P W Johnson Newport News, VA

My AC went out it took over a month to get it replaced because they did not know who was supposed to order the AC the outside temperature was in the 90 degrees once the AC was ordered everything went great

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi P W Johnson , thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Donald Magnolia, TX

The overall impression is 2-10 Home Buyers Warranty is very very good at taking the money, but very very bad at servicing the contract. Their customer service sucks. It's almost impossible to get through to them without waiting on hold for hours. Call backs are nonexistent, we suffered through over three weeks with no air conditioning in our home in the middle of the Texas summer. The errors are one hundred percent on the part of 2-10. We now have another claim in 2-10 that was made almost a month ago to repair our microwave. The microwave is still not functional although that early last week I did get an email from 2-10 stating that they had a crew to repair.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Donald, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

check_circle

Verified Customer

star star star star_border star_border

Anonymous Battle Ground, WA

Some of the people that they have sent out to me were a bad joke. Very few times have I gotten any invoices for what work was done so I can have it on record, so if somebody has to come out again and it's not the same company they know what's done.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Mike Odenton, MD

I'm not impressed with the service, I'm not happy with it. I had a problem with the microwave at my home and I called and scheduled an appointment and we had a technician from a nearby service provider come out to see the microwave and had to order the part. So we had to wait a few days and when the part came they came and fixed it and as soon as he fixed that he broke something else and then he told me that he was sorry for what happened and they would come back and replace it. It's been over three months and we haven't received a call back from them. When I called 2-10 Warranty they told me they were gonna follow up on that and since then I didn't get any feedback anymore.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mike, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Aug. 16th, 2022

check_circle

Verified Customer

star star star star star

Brandon Tipp City, OH

Scheduling was really prompt and quick and each time I've gone use my warranty its been a really smooth process and the people that they sent out to me has been great.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Brandon, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

check_circle

Verified Customer

star star star star star

Charles Conroe, TX

I need to use my warranty last week and they had a man at my house within forty five minutes. Whenever I call they jump right on it and don't wait me anytime for it.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Charles, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Enrique Tampa, FL

I use my warranty every year for the air conditioning and 2-10 denied the permanent repair. They only approved the patches so I need to go through the same problem every year. It would be cheaper for them to secure it for good from the first time than to do all these patches every year. They are good at taking calls but they are not good at solving problems.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Enrique, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Douglas Kraus Hampstead, NC

Customer service is non existent and every year the price rises. I've had a pipe break under my home- they took days to get someone dispatched. In those waiting days the entire insulation to my home was destroyed. This is 9k worth of underbelly and insulation that MUST be replaced and we cannot afford it. This is why we have this warranty- to protect our home. Not let it sit failing for 4 days growing mold. Our crawl space is now openly exposed with our floors, plumbing and heating (all our full systems) open and sweating making our home wet and destroying its integrity. $120 per month for this.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Douglas Kraus, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

check_circle

Verified Customer

star star star star star

Patricia Jeffersonville, IN

When I called in to get to a repair everything was prompt and smooth. The service personnel they use for repairs were fast, efficient and very professional men.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Patricia, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star_border

Ashley Hinesville, GA

There are long hold times. I used my warranty for the toilets in my home one and they allowed me to put all three on one ticket with one deductible. Then they came back out for free to fix it again when it didn't work

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ashley, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

check_circle

Verified Customer

star star star star_border star_border

Anonymous Vail, AZ

We had some stuff that needed to be repaired and so I had to do it online because they weren't open at the time. I was only able to choose just one option and since it was a multiplet issues hey told me that it would be an additional hundred dollars service fee for each issue.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

check_circle

Verified Customer

star star star star_border star_border

Paula Norfolk, VA

There really isn't any customer service. You basically go online do an auto request, so I did that and someone picked up the order. Someone is contacted and they're supposed to give you a call to schedule. but by the following week I had yet to be contacted and called.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Paula, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star

William Columbus, GA

A couple years back when my AC was giving me problems they came out and decided that the system was old and they need to be replaced so they replaced it.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi William, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star

James Columbus, GA

In our air conditioning unit the thermostat itself failed and I utilized 2-10 to get that repair taken care of. Very easy to work with and very prompt.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi James, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star_border

Eduardo Ferrari Concord, NC

Hard to get in touch with someone when you need. Poor communication about the progress of claim processing. However, once you get in touch with someone the process is smooth and clear.

4 years ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hi Eduardo Ferrari, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

ANNE MARIE DOLL Rock Hill, SC

I am in the process of a claim for a broken refrigerator. At one week without a refrigerator. The second service provider (the first one couldn't make their initial visit for a week) they sent recommended a replacement because of what is broken and the fact that this brand has a reputation of ongoing issues with this. 2-10 recommends a "sealed technician" to come out to verify. They have assigned three providers but, alas, none of them are sealed techs. 2-10 does not have a list of sealed techs, that THEY need to verify the claim. Now the dispatch department is searching for one for the past 48 hours. I could get the Yellow Pages and try to locate one but if I tell them I am trying, they STOP SEARCHING. I spend $110 a month for them to repair my appliances. Not sure how I could do it better than them. I will write another review when this is over. And, meanwhile, I have no refrigerator...

4 years ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hi ANNE MARIE DOLL, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

check_circle

Verified Customer

star star star star_border star_border

Ronchetta Jackson Colonial Heights, VA

I have been waiting since April for the A/C to be repaired. It's been a lot of going back and forth with the contractor getting parts ordered reordered and waiting. The electrician can and said the breaker cover wouldn't be covered because it's cosmetic but it's required by law to be covered in my state.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ronchetta Jackson, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Jeniffer Wade Montevallo, AL

Called in my claim on a Sunday. I received a generated email stating they would get back with us. We received no further response. On Monday, we waited for a response all day, and then we put in another claim. We again received another computer generated email. We waited again on Tuesday. Then we made a phone call to an operator for 210. She told us someone would be in touch with us. That never happened. Called again Wednesday; we were given the name of a contractor. He arrived Thursday evening. They gave him instructions to assess and advise. He did not do any repairs that night. I called them back Friday. We had to repeatedly call them Friday so the contractor could get our work done. They called me at 4:00 on a Friday afternoon to tell me the repair would not be covered. We weren't really upset that the repair was not covered, but that 210 had an uncaring attitude towards our wait time of 5 days waiting on an AC repair. The AC was sporadic the first few days of this and then went out completely. Five days of waiting and poor communication made for a long week.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jeniffer Wade, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Andrea zaluski Jacksonville, FL

I'm still waiting for either a washing machine or buy out, My claim was started in May to 10 dictated who they would send out diagnose the problem said it wasn't fixable yet to 10 decided to order a part on eBay so I had to take a day off work so they can come out and fix it and it wasn't fixable then I get an email to choose between a washing machine or a payout I chose the washing machine then they sent a unit that wasn't matching and took it back and now are charging me for the restocking fee can never speak to anybody that knows anything that's going on in the claim and when you do the twist everything around as if it's your fault

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Andrea zaluski, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star_border

Demetris Hamilton, GA

I've had to use my warranty for HVAC system. I went online and it was pretty straightforward as far as submitting a work order and it is taken care of in a pretty quick fashion.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Demetris, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

check_circle

Verified Customer

star star star star_border star_border

Alicia Greenville, SC

I don't like that we have to put everything online. We had some plumbing work done and it was a really good experience. The worker explained what he was doing and was very respectful of our home and took care of the situation. Once we had a worker mess up some electrical work and I had to repair it myself.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Alicia, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 1st, 2022

check_circle

Verified Customer

star star star star star

Susan Trussville, AL

Every time I've called they've been very helpful and problems have been resolved. When we file the claims they send a technician out and the issue is resolved.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Susan, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

check_circle

Verified Customer

star star star star_border star_border

Owen Rogers, AR

The companies that have come out to the service have been good. I'm having repetitive issues with my air conditioning unit and they just keep adding Freon when there's something more that's wrong with my AC unit. The claim process is easy, but it's very frustrating that they won't properly fix the AC.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Owen, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 1st, 2022

check_circle

Verified Customer

star star star star_border star_border

Marc Maryville, TN

We absolutely love our agent and her work has definitely helped us to escalate some issues whenever there was some. Sometimes they've been unable to resolve the issues we were having. Anytime we try to use our HVAC portion of our warranty we've had nothing but issues with the people who are being sent out their lack of knowledge about the systems.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Marc, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 1st, 2022

check_circle

Verified Customer

star star star star star

Anonymous Dacula, GA

Their person contacted me with someone very quickly. Our AC went out and they got me a repair guy in about two days. He came out very quickly and was very cautious.

4 years ago

Reply from 2-10 Home Buyers Warranty

We're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 1st, 2022

check_circle

Verified Customer

star star star star_border star_border

Anonymous Bentonville, AR

I spent four hours being transferred around and on the phone this past week trying to get stuff done. Eight out of ten times it's been a positive experience. There were some hassles with extra paperwork when I had multiple claims at once.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 1st, 2022

check_circle

Verified Customer

star star star star star_border

Norman Hephzibah, GA

The customer service support was really great and really informative as far as fixing the issue that I had. The contractor had some miscommunication and mishaps with my work order.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Norman, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

check_circle

Verified Customer

star star star star star

James Kannapolis, NC

We are happy with the service. The only thing was that initially getting through to them takes a super long and once it was resolved everything was fine from there.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi James, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

check_circle

Verified Customer

star star star star_border star_border

Arthur Columbus, GA

The purchasing department seems to be lacking in their responsibilities. I use my warranty approximately three times and it's because the service was very problematic. On this fourth time I been waiting too long now to get all that was required and as of right now I still haven't gotten it.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Arthur, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jul. 28th, 2022

check_circle

Verified Customer

star star star star star

Sean Cumming, GA

Very easy to get in touch when they answer the call. I had a problem with my freezer in the garage. A company came out within twenty four hours to take a look at it.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sean, we're excited to hear about your experience. Thank you for sharing and being a part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

check_circle

Verified Customer

star star star star star

Melissa Riverdale, GA

They were pretty good. My AC went out. And the response time was very quick and efficient and always reasonable. They are always courteous and fast. The staff was responsive.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Melissa, we're excited to hear about your experience. Thank you for sharing and being a part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

check_circle

Verified Customer

star star star star star_border

C Oro Valley, AZ

They took my claim very quickly. The air conditioner went out and the capacitor was burned up and they paid the price and replaced the capacitor even though of the whole unit needed replaced.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi C, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Anonymous Waddell, AZ

They have no customer support. Two years ago my air conditioning broke at the height of the pandemic. I could not get a person on the phone I was only allowed to put in request in on the website. I ended up having to pay for getting it fixed myself because they couldn't get me a contractor to come out and do it. I could never get a hold of any person to have a conversation with because they don't have customer support .

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

check_circle

Verified Customer

star star star star star

Nora Hendersonville, TN

It was a smooth process to get a repair man out. The first time I used it for my refrigerator and each time it was easy to do. I just wish it was a little bit cheaper.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Nora, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Chad Graham Bentonville, AR

2-10's coverage of claims filed is the most ridiculous thing I've ever encountered. Nothing is covered and you won't see any money reimbursed for any kind of work done to your home from an issue that comes up. The entire purpose of a warranty is to have your home covered in the event that something goes wrong. Every time something goes wrong, 2-10 finds a loophole or simply doesn't pay to help keep your home whole. On top of that, you have to spend at least 2 hours on hold to be told you're not getting any money. Getting a 2-10 hone warranty is the worst thing someone can do. Throughout each home I've owned and had 2-10 as a home warranty provider, I've filed 5 claims for substantial items and probably received a combined $100 from 2-10 and I paid for the rest.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Chad, we're sorry to hear how you feel. What you described is not the experience we aim to provide as we pay out 97.5% of all claims placed with us. If you feel we did not honor our coverage, please give us a call and we will review your claim with you. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time.

Jul. 21st, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Judy McClure Maryville, TN

Our ac went out yes they sent person a week after to check it had to have compressor part ordered electric had to be checked an repairs made waited 6 weeks in heat to be told our need for electrician had been canceled And it was up to us find an have fixed ourselves when we plainly have electric problems covered in our policy uts not right after waiting all that time the company that had part back in 6 weeks told us 210 was supposed to supply us with window air because it taking so long I'm not happy about how we were treated we've used 210 for 6 years now I looking into other companies Judy McClure Maryville Tennessee

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Judy, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jul. 21st, 2022

check_circle

Verified Customer

star star star star star_border

Catherine Reese Chesterfield, VA

I like the company. The service is very good. The price concerns me as it seems to go up every year, significantly, with no real reason or explanation. I'm worried about how much it will be upon renewal time.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Catherine, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Angienette Damiani Columbus, GA

I have had bad experiences with the time it takes to get a service company to help me. They send the same companies out to do plumbing and AC. It took three months to get my refrigerator fixed. It took several months to get my AC fixed because the AC company they sent didn't know what they were doing. I try to give them chance after chance. I am no longer loving their service.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Angienette, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Dawn Aliff

I have put in 3 work requests, one I had to cancel, but the other two were for a pretty significant leak from my AC unit. I live in a condo on the 2nd floor, and would hate for water damage to happen to my condo or my neighbor below me, and the company didn't seem very concerned with this because the companies they have contracts with are either too busy or just don't want to deal with home warranties, I got maybe one phone call, after having 3 to 4 different companies assigned to my case. Very poor. I finally had to call someone on my own to come out, they answered when we called and came the same day. Amazing, maybe 2-10 should find better companies.

4 years ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hi Dawn, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Lorrie Houston, TX

Answered the phone, but didn't provide a solution for the issue. I needed to use my warranty and the companies they sent out damage my property. I have no recourse because 2-10 did things incorrectly so now I'm battling this company on my own. Also, the warranty doesn't cover everything that 2-10 Home Buyers Warranty said it would. I paid extra for the luxury of package.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lorrie, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

check_circle

Verified Customer

star star star star star

Gary Gainesville, GA

The people they have sent out to to do the work on the things have all been just really, really good. Everything I've needed they took care of it right away.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gary, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

check_circle

Verified Customer

star star star star star_border

David Tucson, AZ

They denied a claim I submitted because I loosened a screw. Another they accepted, but it hasn't been fully repaired yetr, so we are in the middle of it. They are very easy to contact when I need to reach them.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi David, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

check_circle

Verified Customer

star star star star star

Dane Lexington, SC

They're very responsive and got the issues resolved very quickly. My air conditioning went out and they came and assessed it and decided to swap it out.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dane, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

check_circle

Verified Customer

star star star star star

Nancy Clearwater, FL

My oven stopped working on a weekend I called and gave them the information and because it was a holiday weekend it took a little longer but they were able to do the repair.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Nancy, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

check_circle

Verified Customer

star star star star_border star_border

Stephany Hampton, VA

You have to wait a long time to get somebody on the phone. I had something that broke, so they sent someone out and they didn't cover it because they said it was installed but there was no way of me knowing anything about when or how the hot water heater was installed so I had to pay it out of my pocket.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Stephany, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

check_circle

Verified Customer

star star star star_border star_border

Travis Fort Mitchell, AL

We had a problem with our AC unit and I couldn't get through anybody on the phone, so I did online request. They sent somebody out to fix the AC and the guy looked at everything said it wasn't something that they cover. I basically sent them a hundred dollars and then didn't get it fixed. The one girl that I have spoken with was super nice.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Travis, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jul. 13th, 2022

check_circle

Verified Customer

star star star star star

Anonymous Braselton, GA

Just used my warranty a few days ago because our air conditioning upstairs was out and the guy came out in a reasonable amount of time and found the problem and fixed it.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

check_circle

Verified Customer

star star star star star

Anonymous Dumfries, VA

They were very responsive and timely. I needed a hot water heater replaced which they handled very quickly and we were able to get it done within ten days.

4 years ago

Reply from 2-10 Home Buyers Warranty

We're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

check_circle

Verified Customer

star star star star_border star_border

Samuel Warren, OH

The furnace and air conditioning contractors that they've had come out weren't very good. They were sent out four times to address a problem and never did. The final time the contractor cancelled the appolintment and wouldn't even come. Customer service at two to ten gets back to me pretty quick.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Samuel, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

2-10 Home Buyers Warranty Reviews