2-10 Home Buyers Warranty: Read 4,439 User Reviews From Real Homeowners

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Rudy Silver Spring, MD

I have been with 2-10 for more than 10 years. Except for 1 or 2 cases, we can report an overall good experience with the level of service, and the quality of providers. Hoer 24 hours turnaround response can be tough when you have a broken heating system in the deep of winter. There should be priority for some types of critical breakdowns.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Rudy, thank you for sharing and for your long time support. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Nov. 4th, 2021

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Daveina

I've used my warranty for my dishwasher breaking. It was fixed a couple of times and then replaced. It is convenient. It is a bit tricky to get the system for customer service but they are helpful.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Daveina, thank you for sharing and for being the best part of 2-10 Home Buyers Warranty!

Nov. 4th, 2021

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Wendy

Had to use my warranty this summer when my AC unit quit. I had new system not put in properly so I had to have several people come to repair someone else’s work. They need to get rid of some of their contractors and have the help accountable.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Wendy, thanks for your response and your honest feedback! We appreciate you taking the time to let us know how we can improve your experience. Thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Nigel

Any time I call, my issue is addressed well. The service guy that came was good and made sure all was resolved. There was a bit of delay with the plumber. He ran a little late for the appointment.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Nigel, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Peter

I’ve been very happy with the results of maintaining my home warranty. There could be a little more human response but I appreciate that they sent someone quickly. My water heater was taken care of no questions asked.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Peter, we appreciate you taking the time to let us know how we can improve your experience. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Gabriel Fort Mill, SC

Recently, when I moved in last month, I found out that the water heater was turned off and when I tried to turn it back on, I was unsuccessful, so I filed a claim just to have somebody inspect it make sure that it was able to be turned back on or if it has to be replaced. They did send somebody over in a couple of days and he was able to get it on. But it was ultimately a very bad experience because apparently, the guy ended up turning it on at the lowest setting, giving me very lukewarm water results. They did not we make sure that the water is heated up correctly before payment and leave. It was easy to get in touch with Two Ten Home Buyers Warranty and they did get somebody over to turn on the water heater quickly at the end of the day when it when Two-Ten consider my claim to be completed they didn't fully complete the request. They sent a second specialist to look at the water heater afterwards because I was getting luke warm results, and he specified that the water heater needed to be replaced given that it is a seventeen almost eighteen year old unit but normally only lasts about fifteen years. Given that they recommended replacement but it was not covered and I'm still waiting to find out what to do about that. While filing everything online is definitely easy, when I called to inquire about the status of my claim and the status of completion I get the same answers over and over that didn't make sense to the situation, so ultimately the issue was not resolved. It was relatively easy to get in touch, you can file the claim do everything online but when dealing with a person over the phone it was very, very unnatural conversation they kept repeating the same questions and answer over and over without providing a proper explanation that made sense to the claim. It makes zero sense why any real estate agent would recommend that we get the warranty when you purchase the house, given that most homes are used and will have pre existing conditions (in the case of my water heater it is a seventeen year old unit) it is one hundred percent guaranteed to have pre existing conditions and if that's the reason why Two-Ten won't cover any replacement then I cant give them more than 2 stars because everything in a non-new construction home is preexisting

4 years ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hi Gabriel, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Verified Customer

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Richard

I had a hot water heater issue so I called two to ten and they had a plumber come out and take a look at it and repair it same day. The way they handle their cases and stuff is really on point.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Richard, we're glad to hear you feel that way! Thank you for the great review and for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Anonymously

It's pretty good. We've used it for appliances and other problems and we have used the interface with the computer and apply and fill that out for our problems and usually got a call from the service person. We've been pleased with the service we have received except for the very first time that we used it.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi there, thank you for your review and support!

Oct. 21st, 2021

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Verified Customer

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Kari

The heat didn't work and the tech came out and looked at it and figured out what's wrong with it and they're coming out for repair tomorrow. Very quick response and always knowledgeable about the necessary repair.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Kari, we're glad to hear that! Thank you for the great review and for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Larkin Fales Olathe, KS

Customer service reps are always friendly and know the answers to my questions. The companies who have provided services have always been prompt and gone above and beyond for the repair!

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Larkin, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 6th, 2021

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Delaine Villa Rica, GA

I used my home warranty because recently I had an issue with my toilet they got a contractor to me really quick. I had to have him come out again later for the same issue and I had to pay the $75 fee again. The service is pretty quick, they are pretty quick in turn around with contractors that came to perform the work.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Delaine, thanks for the review, and more importantly, thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 5th, 2021

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Winston Arthur Fort Myers, FL

They are always very helpful and prompt all things considered. This week we had a water leak from our upper floor and we reached out to them and they responded in a very helpful way.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Winston, we're glad to hear things worked out with your water leak. Thank you for being a part of 2-10 Home Buyers Warranty!

Oct. 5th, 2021

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Nicholas

It's quite inexpensive for what it covers, but the service isn't always as good as I'd like. My sink was leaky because it was not installed well. It lacked some support and so the pipes lost their connections. The contractor that came and helped replaced most all of those pipes indicating that they were also too short so the small change should not have caused the leaking but it did and he repaired that. Some of the things I reported have been handled quickly and others I had a hard time getting a response.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Nicholas, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 5th, 2021

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Dan

It was a part of the house when I bought it. I haven't had good experiences. My air conditioning unit went out and it took over three months to get it taken care of. It was pretty ridiculous. They need to have better communication. There was only one person that I spoke to who actually knew what was going on. Also there were times when I was on hold for an hour and a half. I am thankful my unit was replaced but I was upset it took so long. I swear I am paying more than I am supposed to.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dan, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We're sorry to hear about the communication issues you described. We know how frustrating that can be. We're here to help. If you are still in need of assistance, please send us a private message on Facebook with your service address, and we'd be happy to review your claim and help you get this resolved.

Sep. 24th, 2021

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Yasmina Killeen, TX

Good job, excellent service. The last time that I used it was when my electric water heater was damaged and 2-10 guys replaced it. They act quickly as far as when I need something to get the repaired, whatever it is, whatever I needed in my house.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Yasmina, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Bj

2-10 warranty has been a good experience. The last time I used it was about in the last three weeks. I had a problem with air conditioning and really the service was terrific on that occasion. The person who came out, who fixed the air conditioning came out on Saturday and fixed my problem that same day so I was very happy on that occasion. I mean the last instance was a five but there have been times that has been not so great.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bj, thank you for your review and honest feedback. We appreciate you being a part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Betty

I've had some bad experiences with 2-10 not contacting the right people that need to be contacted and not getting back to me. I've used it several times, the most recent was the ice maker went out my refrigerator and it took them three weeks before they finally got somebody out because 2-10 didn't do what they were supposed to do to reach the people that are supposed to come out. The people are supposed to come out wouldn't work with me they had to be contacted by 2-10. They don't have reliable contractors.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Betty, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We're sorry to hear about the communication issues you described and that you're still waiting on your ice maker repair. We know how frustrating that can be. We're here to help. If you are still in need of assistance, please send us a private message on Facebook with your service address, and we'd be happy to review your claim and help you get this resolved.

Sep. 24th, 2021

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Bonita

Most of the time when I call in they will give me a person that is not even in the network. Nobody checked to see whether they're in our network and then they give me the information. I have that every time I call. Probably about a month ago I call about my air conditioning they gave me a person the other day and service the area then I had to call back the next day to start the process again. The service personnel that have been out are not good at they are mediocre.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bonita, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We're sorry to hear you weren't satisfied with your contractor. We know how frustrating that can be. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Beatrice

I only tried using it once and I had to find my own company to do the work because the company that they had was no longer working in my area. Therefore I was left to find someone on my own then after I did that it was hectic to try to download the information and to call someone and stay on the phone forever with music playing, it was very aggravating. And I had to pay them upfront myself. The only thing that will semi-positive was I've got the check within thirty days that's it. They were not easy to contact, I stayed on the phone for hours with that music playing.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Beatrice, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We're sorry to hear about the delay's you experienced. If you're ever in need of assistance, please know that we're here to help. If you need additional help, you can send us a private message on Facebook and we'll be happy to assist in any way we can. Thanks again for your feedback and for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Ajar

I haven't had any issues. They contact me back in time, no problem. I've been with them since 2005 and I haven't had any issues that they haven't fixed or replaced. The people that came out to fix it and they left and I called 2-10 because it still wasn't working. They had to come back and then everything worked fine.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ajar, we're so glad to hear that! Thank you for your review and continued support!

Sep. 24th, 2021

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Albert

Usually customer service is very quick to respond to any problems or concerns I have. There is no delay. My most recent problem was the AC was having trouble and the technician came out the next day. It was straightforward.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Albert, we're glad to hear we were able to get your AC troubles resolved. Thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 10th, 2021

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Spencer P. Stevens Fletcher, NC

I've always had good customer service and prompt response times which is always welcomed and fantastic given the usual situation that I need you guys for. However I gave you three stars because some of your vendors are horrendous and make dealing with a work order horrible. I feel like a lot of the time 2-10 says it's the vendors fault and the vendors says it's my home warranties fault.

4 years ago

Reply from 2-10 Home Buyers Warranty

We’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve. The contractor's performance reflects on our company, so we apologize for the trouble you experienced.

Jun. 23rd, 2021

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Raymond Agnor Dayton, OH

While they do a credible job with repairs of covered items, their policies and practices for replacement of items deemed beyond repair by their own assigned providers is quite disappointing and unsatisfactory. When my refrigerator/freezer failed and couldn't be repaired, I was subjected to delays in getting status of my claim as their online portal indicated it was closed following the dispatch of the repair technician. I finally arranged to get a member of their staff to follow my case. After several days of delay, they offered me a far less expensive "replacement" refrigerator that lacked key characteristics and features of the failed unit. It was clearly an effort to offer an inferior "substitute " item. When I balked at that and identified an acceptable model from a website they recommended to me, they finally agreed to offer me that one, but said it would be a delay of 6-7 weeks for delivery. That being wholly unacceptable for being without a refrigerator in our home, I reluctantly settled for a cash payout offer which ended up to be slightly more than half of the cost of a replacement I sourced locally.

4 years ago

Reply from 2-10 Home Buyers Warranty

We are sorry to read about the issues you've had, if you'd like to discuss you can reach out to us on our Facebook page and/or give us a call at 800-775-4736.

Jun. 21st, 2021

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Doan Nguyen Vienna, VA

I had an experience with one of my refrigderator repair that took weeks to finish which I found unacceptable. The issue was how the contract is setup between the dispatcher and 2-10, it's ship in the night communication that costed me a few weeks without a working fridge.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for your excellent rating for 2-10 Home Buyers Warranty. We’re always looking out for our clients, and it’s great to hear when things go so well. Thanks for your continuing business. Happy home owning!

Jun. 21st, 2021

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Franchesca Hendersonville, NC

I think the warranty is a great thing to have and worth the cost. However, we often play "middle man" between 2-10 and the company doing the service. We've also been told something will be adjusted and fixed, where it wasn't and the contractor had to call and verify. There was also one incident with a customer service rep who put us on hold for 30 minutes, then said, "that's offensive" when my fiance and I were talking about miscommunication and then wouldn't talk to us after that and we had to hang up.

4 years ago

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Julia Levy Birmingham, AL

I had a very good experience with the customer service representatives who answered my calls; they answered my questions to the best of their ability and actively searched for answers they couldn't give me right away.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for reinforcing how great the 2-10 Home Buyers Warranty staff and contractors are with your excellent rating. We’re glad we could help you fix your issue!

Jun. 21st, 2021

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Verified Customer

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Margaret Lawson Papillion, NE

I had a defective ice make and thermostat in my fridge. Parts were ordered and it was fixed in less than 30 minutes. Technician very pleasant and professional looking. Glad I chose 2-10 warrenty

4 years ago

Reply from 2-10 Home Buyers Warranty

We’re happy that your service request went smoothly. At 2-10 Home Buyers Warranty, we take pride in making the service request process as smooth as possible. Thanks for your continuing business!

Jun. 21st, 2021

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Danielle Messina Warminster, PA

My fridge died and it took a month to get a check for no where near enough money to buy another fridge. The model they offered me didn't physically fit and they told us they weren't responsible to offer me a fridge that fit the dimensions like my old fridge. So thanks for taking 3 weeks to offer me a worthless replacement that was too big. Also thanks for giving me a check that was half the value of a fridge replacement. I even did research for 3 days and found a fridge that was the same price as the one they offered me but would actually fit and asked them if they'd just please send me that one. After speaking to the supervisor who tells me "they aren't going to give you another offer - take it or leave it", I was told there was no one else I could speak to and whoever the customer service rep was who told me they'd request another offer from the purchasers was just wrong. The website they claim you can use to get a discount was a joke. Nothing available and not the percent discount like they told me. What is the point of paying for a warranty when they clearly don't have to actually offer a comparable replacement. The fact that they seriously sent me a model that they knew wouldn't fit and told me too bad, not our problem, then forced me to take a check for half the cost of a replacement is a scam and honestly it's probably cheaper just to not pay almost $100 a month and just save that money and pay for a new one when it breaks. I do not recommend them. The customer service was so terrible and I can't not even believe the supervisor told me I was at the end of the line and couldn't speak to anyone else. They do not care about their customers and told me go ahead and cancel when I asked how to go about it.

4 years ago

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Verified Customer

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Prashant Kalavar Duluth, GA

They are very expensive. Despite being customers for so long, discounts are next to nothing. Also, when my AC got spoilt, I had to shell out thousands of dollars to get it fixed because 2-10 said that the policy did not cover it. The agreement and promises made by 2-10 are misleading and a lot goes out of the pocket if any appliance breaks. Not happy.

4 years ago

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Verified Customer

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Bruce Grover Virginia Beach, VA

In general it's hard to get through to you guys. When we do get somebody, they're always helpful but don't follow through. Recently, our water heater went out and had to be replaced and it was a long and slow process. We filed a complaint I think two weeks before there was any follow up. By that point, it was a real problem and then there was some difficulty getting that water heater approved because it was a forty gallon tank and there was only a fifty gallon tank available, so we spent about five days without hot water which isn't the end of the world but you know it wasn't comfortable. At that point, one of our children was sick so for them to have to take cool shower and stuff was not the best and all that could have been avoided if there was prompt service from our initial filing the complaint and a quick response from the repair guy so that was frustrating. We ended up getting a tank approved and installed but the whole process took probably about three weeks and ideally that would have been wrapped up in a few days.

4 years ago

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Deforrest Settles Virginia Beach, VA

They have been responsive to every issue. Every time I've called, I was able to get done what I needed to. Everybody I've ever talked on the phone with nice and courteous very helpful.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you so much for the 5-star rating. Everyone at 2-10 Home Buyers Warranty values your continuing business!

Jun. 21st, 2021

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Alex Searcy Virginia Beach, VA

I had a leak near my water tank and they responded real quickly because they knew the water problem and they corrected the situation. They were very efficient in the way they do the work that they do.

4 years ago

Reply from 2-10 Home Buyers Warranty

We're glad to read everything went well with your service request. Thank you for using 2-10 Home Buyers Warranty, and let us know if there’s anything else we can do to help you!

Jun. 21st, 2021

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Greg Mckinney Virginia Beach, VA

It was easy to get signed up. We had a problem with our air conditioning unit and It wasn't cooling so we called and they were out the next day and took care of the issue in a couple hours.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Greg, we’re glad to read everything went well with your service request. Thank you for using 2-10 Home Buyers Warranty, and let us know if there’s anything else we can do to help you!

Jul. 14th, 2021

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Banchee Virginia Beach, VA

Easy to use and very fast response time. We were having issues with our air conditioner freezing up and they sent someone out to recharge the system and it was a lot cheaper than if I would have called someone on my own.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for the kind words. It’s always humbling to learn what a positive effect 2-10 Home Buyers Warranty can have on homeowners’ lives. We’ll keep doing the best we can to make protecting your home simple and economical!

Jun. 21st, 2021

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Anonymous Virginia Beach, VA

At first we didn't care much for customer service but we have since changed our minds because we learned what we needed to do. Our hot water heater went out and it was resolved to our satisfaction. We have been mostly satisfied with all the people they have sent out. They have good service people.

4 years ago

Reply from 2-10 Home Buyers Warranty

We are happy we were able to turn things around, we appreciate your patience and continued business

Jun. 21st, 2021

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Freda Virginia Beach, VA

Customer service is always prompt and quick to get to your request. They fixed my ceiling fan and I was very happy with it. The company has people that are educated and know what problem needs.

4 years ago

Reply from 2-10 Home Buyers Warranty

We’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Jun. 21st, 2021

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Donald Virginia Beach, VA

Overall it has been really great. It is not perfect but it is pretty good. I would recommend them. It is convenient. Sometimes the people they sent don’t fix the problem but then they come back out and do fix it. Both times we had to use the warranty for the AC it was fixed.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your honest feedback. We appreciate your business and we will use this information to improve our service.

Jun. 21st, 2021

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Verified Customer

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Wendy Virginia Beach, VA

It is one of the better companies. They have answered my questions very quickly. All I had to pay was a hundred dollars to get my hot water tank covered. It was great. They had the situation taken care of quickly.

4 years ago

Reply from 2-10 Home Buyers Warranty

It’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Jun. 21st, 2021

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Verified Customer

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Anonymous Virginia Beach, VA

My issues have been resolved. The plumbing issue that was dispatched was excellent, from the people on the phone to the frontline employees, it was a great experience. They were professional and efficient.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your positive feedback we appreciate the support.

Jun. 21st, 2021

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Verified Customer

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Stephen Virginia Beach, VA

2-10 is very prompt and very courteous. It is very easy to use. I have had to use them because I had an exterior leak and they were very quick to get the tech out here to help rectify the situation.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you so much for your business, we appreciate it.

May. 28th, 2021

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Verified Customer

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William Virginia Beach, VA

The process is pretty easy. I put the request in online and I get a call back within a day or two and a person is out here within a week. My house is thirty years old so it has worked out for me. They replaced my heat unit.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for sharing the excellent experience you had with 2-10 Home Buyers Warranty. This is the kind of feedback that makes working in the home warranty business so fulfilling. Happy home owning!

May. 25th, 2021

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Dorothy Laliberte Columbia, SC

Customer support has always been professional, available, and helpful. I just had to use the warranty last week--my refrigerator with leaking and they found out the ice maker was leaking and they fixed it.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Dorothy, we’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!

Mar. 16th, 2021

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April Sanders Fayetteville, NC

Every time I call, the customer service representatives have a nasty attitude. I used my home warranty when some shortages went out with my some of my sockets. I payed the hundred dollar deductible, the contractor just came out, they haven't fixed the issue, and they never came back. I called 2-10 and they could never get in contact with the contractors either so that problem is still unsolved. I have a issue now with my refrigerator, I called 2-10 and I payed my hundred dollar deductible. It took them three weeks to fix my refrigerator, my refrigerator is still not working so I've been without a refrigerator for two months now still waiting on those parts.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, April. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Mar. 16th, 2021

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Verified Customer

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Connor Gooden Burlington, NC

When our thermostat went out I called a couple business days later they came out and they were in and out with a new thermostat in within ten minutes. They were prompt, they got there pretty quick, and they didn't waste any time. Their employees are very personable and knowledgeable and are not hard to talk to.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Connor, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Mar. 16th, 2021

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Verified Customer

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Anonymous Magnolia, DE

I called and needed to have our heat pump serviced. They sent a company out, but they were not actually able to do it. They said they would have to order parts and they never game back and I couldn't even contact them again. Then I was told by 2-10 that I would have to find someone out-of-network to service it, which I did, but now I’m still fighting to get my money back from the first experience.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for your comments about your service request experience. We hate letting our clients down, and we want to try to make it right.

If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

We hope you’ll give us another chance.

Mar. 16th, 2021

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Allen Peters Hot Springs Village, AR

They've always been very responsive and I do everything online. My hot water heater was leaking and I went online and put in the information. They contacted somebody who's been contacting me about coming out to fix it.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Allen, we’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Mar. 16th, 2021

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Anthony Desantis Macungie, PA

The warranty program is good, but the vendors, not so much. When the technicians came to fix my water heater they seemed to never have the right part. I was without hot water for two weeks. It has not been a good experience.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Anthony, we’re happy that you enjoyed working with 2-10 Home Buyers Warranty. But we want to apologize for the time it took to get things resolved. We know how busy you are and we don’t want to be the ones holding you up. We’ll do our best to respond more quickly next time.

If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.

Mar. 16th, 2021

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Diane Sleighel Houston, TX

They've been helpful and flexible when we have need of their services. They are able to get people out quickly. I just wasn't happy with the last technician that came out cause it's like the third time with the same issue on the refrigerator. He wasn't very helpful because he couldn't speak English, was not wearing his mask properly, and somehow didn't get two screws put back into the refrigerator.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Diane, we’re happy to hear that you had a great overall experience with our services. However, we’re disappointed that you had a problem with the independent service contractor we dispatched.
If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to make sure that you have a more positive experience next time. Thank you for your feedback.

Mar. 16th, 2021

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Caresse Schulte Saint Augustine, FL

Our dishwasher broke and they came out diagnosed it and then came back about two weeks later once I got the parts and it's been running great. Everything seemed to move pretty quick, it has been super fantastic so far.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Caresse, thanks for the flattering rating. It’s always great to read that we’re doing a good job by our clients. If there’s anything more we can do, just let us know. Thanks again for your continuing business.

Mar. 16th, 2021

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Verified Customer

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Chris Ricks Wilmington, NC

They are easy to contact and responsive. We had to replace the garbage disposal so we started the process online and everything went smooth, it got replaced in a timely manner.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Chris, we’re so happy you had an excellent experience with our services. We’re proud that 2-10 Home Buyers Warranty exceeded your expectations. Thank you for your continuing business!

Mar. 17th, 2021

2-10 Home Buyers Warranty Reviews