2-10 Home Buyers Warranty: Read 4,063 User Reviews From Real Homeowners

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Verified Customer

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Anonymous Pittsburgh, PA

Most of the process is automated. I feel I am taken care of quickly. We had a leaky drain up stars and it was dripping into the kitchen. I called 2-10 and they had a tech out very quickly and it was taken care of that day.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Frances Knoxville, TN

Recently our refrigerator the freezer part of it stopped working. We had one repair person who said "oh you're gonna have to get it replaced" he didn't really diagnose it or anything, so I called 2-10 to find out about it. They sent somebody different who actually diagnosed it and replaced the part and now it's working.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Frances, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Eugene Fountain Inn, SC

Service call prices too high. A couple of months I need to have plumbing some plumbing work done but the guys spent out there. He missed diagnosed the whole problem. I had to pay him eighty five dollars right there.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Eugene, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Melissa West Bloomfield, MI

They have been great to work with. When the part we needed for our dryer was on permanent back order, they arranged for us to get a brand new dryer. Recently there haven’t been as many contactors available in my region.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Melissa, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Anthony North Myrtle Beach, SC

Best benefits for the price. Knowing the out of pocket expense up front is good. The customer service is excellent as is the follow up. They had a new water heater ready to install in a week.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anthony, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Alice Jacksonville, FL

It took a long time to get the repair done and there were a few mistake but it got done. My heating system wasn’t working. It needed a couple of parts that had to be ordered. 2-10 approved it and they company did a great job. I was happy that it got repaired.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Alice, we're glad to hear your heating system got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Anonymous Stone Mountain, GA

It's not the cheapest but it is pretty easy to use and straightforward. There are some bad apples but for the most part they try to keep the best people around. Support is very understanding of issues that might arise.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Kathleen Aurora, CO

We have used it several times and it is always a positive experience. When we first moved into our house, the furnace wasn’t working so we called the warranty and they sent someone the same day. It quick and efficient.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Kathleen, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Rayne A Henderson Jacksonville, FL

It takes a long time to get service people out, takes multiple visits/opinions from different service people to determine if an item can be repaired and then months to get the critically needed appliance. Since I am still waiting for a fridge (3 months and waiting) I do not feel I can give an honest rating until I get the appliance and it's installed and working. Anything I say at this point would be based on multiple visits and long waiting time. I put in for reimbursement for home locks which it's been almost 90 days and still no reimbursement. Would not recommend until I get results

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Rayne, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Feb. 28th, 2022

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Anonymous Saint Augustine, FL

They were extremely good. When I had to use the warranty I don't have a portal so all I did was call and tell them what the problem was and someone called back within twenty minutes. Their plumber came out as mine was gonna take four weeks. This was my first experience but they communicated well they acted expeditiously and they seemed qualified people.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 23rd, 2022

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Verified Customer

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Angela Cataula, GA

Fast service and easy to file claims. The heater went out and we filed a claim and it was instantly dispatched to a local company he was able to come out and fix it pretty quick. They use reputable companies.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Angela, we're glad to hear your furnace got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 23rd, 2022

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J Augusta, GA

I'm pretty satisfied with them, I had no problems. I just had to use it when my refrigerator broke down and they had to replace the whole thing because they didn't have the parts. Any problems I did have they took care of it.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi J, we're glad to hear your refrigerator got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 23rd, 2022

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Kristen Virginia Beach, VA

The people came out because my heater had broke down, so they got someone out the next day and it was fixed within two days. They were incredibly responsive and fixed that. It was stress free and easy use.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kristen, we're glad to hear your heater got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 23rd, 2022

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Paulette Locust Grove, GA

Customer support it's kind of hard to get to and there are long waits on the telephone. The online is not that easy. Once I got the service the people immediately called and scheduled an appointment. The claim handling of it is efficienct. One day I was on hold for about forty five minutes just waiting for somebody to come on the phone.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Paulette, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 23rd, 2022

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Verified Customer

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Robert Gravette, AR

Everything they have done for us has worked out perfectly. We’re happy with them. The stuff online is really good but it is a lot harder to get someone on the phone. We were able to get the furnace replaced completely.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 23rd, 2022

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Anonymous Saint Augustine, FL

Had to have electrical work done in my home a few weeks ago. The service was excellent. They did a fantastic job. The only challenge is navigating the website to follow up on the appointment to make sure everything was in order. I live the service I am just not happy with the website.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 23rd, 2022

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Verified Customer

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Charita Clayton, NC

Easy to get service that is proficient and quick. It is convenient and easy. I’ve used when my water heater wasn’t working properly. The technician was able to fix the problem quickly.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Charita, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 23rd, 2022

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Sandra Hampton, GA

I got a Black Friday discount for renewing my contract. I have no problems with them. They are quick and patient. I had my garage door opened fixed. The parts were replaced with no additional charges.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sandra, we're glad to hear your garage door opener got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 23rd, 2022

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Verified Customer

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Jerry Staggs Dallas, GA

We had our heater quit working during a very cold winter. I requested service and they had someone there the same day. The HVAC person who came was very knowlegable and pleasant to deal with.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jerry, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 16th, 2022

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Geraldine Fairburn, GA

Recently I had a bad experience with customer service. I had to call back and ask for a supervisor and was refused and put on hold and she never got back to me. Sometimes it is the opposite and they are very helpful. I haven’t had a problem with someone come out. They have always been there.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Geraldine, thank you for sharing. If you are still in need of assistance, please give us a call and we'll be happy to help in any way we can. Thank you for being a part of 2-10 Home Buyers Warranty.

Feb. 16th, 2022

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Kim Oak Island, NC

They are very responsive. Last time our heater wasn’t working. I put in a request and a technician was out her the next day. When there is a problem, it gets resolved quickly.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Kim, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 16th, 2022

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David S Dalzell, SC

Only been with 2-10 for 6 weeks but so far I've had 2 calls and 2-10 has delivered each time, and it was easy. 2-10 is doing what they said they would do and that's enough for me.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi David, we're glad to hear your experiences went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 16th, 2022

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Scott Dalrymple Fairfax Station, VA

I have used 2-10 HBW for over 8 years and I have seen their service improve. Repair vendors have been quicker at making appointments and 2-10 follows up if the incident hasn't been closed after a while.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Scott, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 16th, 2022

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Bonda Ormond Beach, FL

When I call, they’ve been prompt getting back to me but a couple of weeks ago I couldn’t put a work order on the website and tech support was supposed to get back to me and no one did.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bonda, thank you for sharing. If you are still in need of assistance, please give us a call and we'll be happy to help get things resolved.

Feb. 10th, 2022

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Verified Customer

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Marvin Greensboro, NC

If there is a problem, they will make sure it is right. They fixed my problem with the heater and the air conditioning. All the contractors have been friendly and offer more information.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Marvin, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Carla Saint Louis, MO

Had a leaky pipe not long ago. They evaluated it and did some repairs. They were prompt. I was able to track the arrival of the technician. He actually arrived sooner than promised.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Carla, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Stephen Ocoee, FL

Price is reasonable and the coverage is good. I needed to use my warranty for a broken circuit breaker in my fuse box. They sent a repairperson out and my issue was fixed. In most cases, I’ve had good service. Occasionally I have issues with a vendor but that is not usually the case.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Stephen, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Matthew Leland, NC

Customer service is okay. It takes a long time to answer so that is a frustration. I don’t have any complaints on the quality of the service once they get someone out to you. It took two weeks for them to get to my AC. They do help with things that would be expensive. It is a good product.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Matthew, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Stephen Wilmington, NC

Overall the service provided is good. They responded quickly. They provided a service man to come look at the heater. Unfortunately it wasn’t covered but they were still good. It is nice to have an added layer of protection.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Stephen, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Dorothy Upper Marlboro, MD

So far they are better on time than the previous company I had. They are very courteous and kind. There hasn't been a time they haven't come through. They use reputable vendors. It seems to be pretty good.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dorothy, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 1st, 2022

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David Reavis Temple, TX

We have used HBW for several years now. And, we have had several covered items that failed during the past. HBW has been good at taking care of our issues. Only reason I didn't give a five star is that they need to tighten up their customer service via phone.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi David, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 1st, 2022

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Robin Davis Hampton, GA

Process of submitting a work order was quick and easy from the initial request, being assigned to a company for repair, to setting repair appointments, to the work order being completed. All less than a weeks time during holidays

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Robin , we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 1st, 2022

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Camilo Fletcher, NC

Personal and friendly. When something goes wrong one of your appliances and you're frustrated and you call and you say you know I need repair and they make it happen. Again they were friendly and they were fast.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Camilo, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Ed Hampstead, NC

It's reasonably priced and the service is spectacular. They are professiona,l efficient, on time, and good. I have had three times that I had use them and each time the serviceman was here within twenty four hours.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Ed, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Anonymous

It was easy to get online schedule it and there's really good communication for everybody involved. My water heater went out, I submitted a claim and they came out a couple days later to fix it.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the great review. We appreciate your support!

Jan. 27th, 2022

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Cathy Youngstown, OH

No, no I was satisfied I was quite satisfied thank you. Whenever I called them they answered every question was very courteous and didn't keep me on the line or anything it was a very good experience.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Cathy, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Kimberly

I really appreciate being able to talk to a person and they're quick to respond. They were very responsive, the contractors that I have experience with so far has been very good

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Kimberly, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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James Wilson, NC

Everyone they've sent here has been very professional. Everytime we've ever had to call in everything's been taken care of pretty quick. We've been very satisfied with 2-10 and we've kept the warranty for 8 years.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey James, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Steve Cape Coral, FL

I just did the claim online and then the guy showed up the next day so I was happy. Everything was good, I'm happy with it. Well worth it. We put in a couple of claims and they all worked out great.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Steve, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Carolyn Oxford, GA

I had a great experience until my last experience when I had a claim and it took a year to get it completed so that was a little disheartening. Now I'm happy they found a new contractor so I'm satisfied with what I have now.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Carolyn, we're sorry to hear how long you last experience took to resolve but glad to hear it was taken care of in a way you're satisfied with. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Kathleen

When we had a problem they got back to us right away and sent somebody out. Our hot water heater, the valve on it was was broken and so they contacted the company and the company came out and fixed it successfully.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Kathleen, we're glad to hear your water heater got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Shelly Terry Birmingham, AL

I used it recently for plumbing issue and I was very happy. The plumbers came, they wore their masks, they did their job and I paid them and it was great. They were quick, efficient and took care of the issue.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Shelly, thank you for sharing. We're glad to hear your experience went well! Thank you for being a part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Jerry Rosharon, TX

They provide some outstanding customer service. This product and service is everything I need. I made a claim and they connected me with the company to to do repair with and everything was on time.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jerry, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Michelle

I took advantage of the home lock securing thing to change my lock. Only that I had no knowledge of how much would be reimbursed. I looked all over the website trying to find out when I made this claim what was the maximum amount for the locksmith in changing the locks, nowhere did they tell me what the maximum was so I only got a hundred dollars out of like three hundred dollars and I have no idea you know what what determined that amount because I had no idea upfront so I wish they would just be a little bit more forthright with what the claim amount is for that particular reimbursement.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Michelle, thank you for sharing and for your honest feedback. Our coverage maximums are listed on your agreement and if you cannot find your copy, we are always happy to provide another. Thank you for being a part of 2-10 Home Buyers Warranty.

Jan. 10th, 2022

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Donald

I'm not real good on the computer, I need to talk to a person and it was easier for them for me to do it on the computer. The baseboard heaters didn't work and they said that we had to get a electrician and there's just gonna take so long so we were able to get our own. It took a couple tries to get the problem fixed.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Donald, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 10th, 2022

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Troy

I have several claims that I have made that were denied that were clearly within the scope and should have been awarded. I had a crack in the Freezer section of a refrigerator that was about three years old and I had a repairman come from two ten warranty and the repairman said it was not repairable and would need to be replaced and the two ten decision makers said that they would not cover it because it obviously came from mistreatment.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Troy, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. Thank you for being a part of 2-10 Home Buyers Warranty.

Jan. 10th, 2022

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FK Kennesaw, GA

You'd expect equipment replacements to be of equal or better funtionality. Our programmable thermostat was replaced with a cheaper non-programmable one, because, no surprise, the contracted company didn't have those. It makes sense that a home warranty company would send such a contractor because... they're trying to save or make money. It's not a good feeling every time we need to adjust the thermostat. Wonder if they're worth it when all is said and done. One bad experience is enough. Customer service rep seems okay in their job, but we have doubts about the warranty company. Trust.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi FK, thank you for sharing. Please know that if you ever have any questions about what your warranty covers, or how we apply that coverage, you can give us a call-or send us a private message through facebook-and we'll be happy to help.

Dec. 15th, 2021

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Sandra Saint Cloud, FL

They’ve done well with customer service. I’ve had some issues with getting my micro wave fixed but I don’t think that was there fault. It was the contractors they hired. Someone came out pretty quickly but they had to order a part. After a month and half of calling them, I finally got them to fix it.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sandra, thanks for the review and thank you for being a part of 2-10 Home Buyers Warranty.

Dec. 15th, 2021

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Sigrid Stone Mountain, GA

It used to be better. I don’t like that I have to wait a long time when want to talk to someone on the phone. I don’t like having to do everything on the computer but calling can take up to two hours. Recently I had someone scheduled to come out but they cancelled and it was confusing because I had to redo the order. For the most part the service is fine. We have to wait for parts for things. The price keeps going up. We have considered cancelling. It used to be excellent but now it is average for the price.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sigrid, thank you for your response and your honest feedback. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Dec. 15th, 2021

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Rena Hopkins, SC

About three or four months ago, I had someone come to diagnose a problem with the air unit. It was a week before they got to me to fix the problem. I had to go back and forth on it with them. The communication with the contractor was not good at all. One time I called and nobody answered or followed up.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Rena, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Dec. 15th, 2021

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