2-10 Home Buyers Warranty: Read 4,508 User Reviews From Real Homeowners

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Verified Customer

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Christopher Chandler, AZ

My pool pump wasn't working and I contacted two ten through their app and they sent out a pool company and a couple of days later it was fixed. I have been happy with their service. I reupped my contact for another year.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Christopher, we're glad to hear your experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Dolores Riverton, NJ

I do think they are the best warranty out there. Wait time for the calls is way too long. The contractor they sent for the washer repair was very good. The service was set up promptly but they had to reschedule so both me and my husband had to take half days off work.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dolores, we're glad to hear your washer got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Sandra Newnan, GA

All of it is online so I can never speak with anyone to help me figure stuff out. The one or two times I have called, they were good. Great people came out when my microwave quit working. They were polite and nice. They cleaned up after themselves. It is great dealing with them.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sandra, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Heather Fredericksburg, VA

Too difficult to get in touch with someone in customer service when you have issues with the providers. I had my hot water leaking and the first person they sent was not showing up and not contacting me. I had to contact and they showed up and took my payment and didn't fix it. I had to send an email to 2-10 to request someone get in touch with me.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Heather, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Verified Customer

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Madison Wilmington, NC

Good customer service. Usually the turn around is quick for a service call. I used it a couple of weeks ago because my air unit wasn't working. When I renewed my policy, it didn't end up being the same so make sure to read it when you renew.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Madison, we're glad to hear your air unit got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Verified Customer

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William Modesto, CA

We’ve used it twice and both times the issue was solved. It was great. A couple of weeks ago we got a new ice maker for the fridge. They came out the next day and installed it a week later.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi William, we're glad to hear your ice maker got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 23rd, 2022

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Bill Denver, CO

It is easy to file a claim. You got to the website and follow the directions and they follow through. They’ve come out for all of our problems. The response time is quick. The mechanics come out quickly.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Bill, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 23rd, 2022

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Richard

A very pleasant gentleman came by and was very helpful and he fixed my dishwasher so I'm happy. He was extremely helpful when I made the initial call to find out if the part was covered and what the process entailed.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Richard, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 23rd, 2022

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Erma

I was able to get my message to them on the first call and there was a timely response to my concern. My furnace was acting up, I needed a new part and 2-10 put it in and it's working fine.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Erma, we're glad to hear your furnace got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 23rd, 2022

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Verified Customer

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Allen

Everything I've done at all is online. My garage door opener broke and so I called them and they came out a couple days later and not only did they replace it, they replaced it with an upgraded model.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Allen, we're glad to hear your garage door opener got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 23rd, 2022

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Laura

My three way circuit went out in my kitchen, so I called and a company came out here to fix the problem in less than thirty minutes and we paid our seven five dollar warranties. The website is tricky sometimes, but once you get in touch with customer service you get help immediately.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Laura, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 23rd, 2022

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Lamar Lithia, FL

It seems like you always have to fight with someone to get something done. They have good contractors they send to your house but it frustrating having to fight to get things done that you have paid for. It should be a lot easier. We had to fight with them to get the air conditioner fixed and it took almost three months to get eh part. It took times as long to get an easy fix done.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lamar, thank you for sharing. We'll do our best to ensure you have a more positive experience next time. Thank you again for the feedback and thank you for being a part of 2-10 Home Buyers Warranty.

Mar. 17th, 2022

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Frederick Gainesville, FL

It’s been very good. I would refer people to them who are purchasing their first home. They have been extremely helpful. Customer is very good. They have been very responsive. I hear back from them within 24 hours. The vendor they have sent was absolutely great. I was satisfied.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Frederick, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 17th, 2022

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Sharon Chesapeake, VA

It's difficult sometimes to get a follow-up based on the service or phone call. I needed to use my warranty and once they arrived I found out that the warranty had changed and they had changed some of their services and that was a little bit confusing and it was a difficult service procedure at that time.They really push their online service so its sometimes hard to contact to speak with someone when something specific is going on

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sharon, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 17th, 2022

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Janice Hiram, GA

I found a work order one time it took me it took me a month and a half to ever get satisfaction out of it. I wanted them to go to another company to do the work and they never would and the other guy would never return phone calls. I've used it a couple of times and except for that one time with that with the plumber they've been okay

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Janice, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 17th, 2022

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Verified Customer

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N. J. Alexander Melbourne, FL

I have struggled with the quality of service with 2-10. If there is a non-urgent issue, then perhaps this is a good deal. However, with urgent issues, we have had problems with contractor responsiveness. I prefer to call a local contractor directly and have a quicker response from someone I know of and trust. Most of the contractors 2-10 have sent are based 1+ hours away, and are poorly reviewed on Google. We even had a contractor take the service fee, do nothing, and decline the repair job, even as we were actively experiencing property damage. We ended up going out of network and paying less to a local contractor. It took multiple calls to 2-10 to get any help on the issue. 2-10 promised to give us the value outlined in the plan to help alleviate the cost, but the check is yet to arrive.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi N. J. Alexander, we're sorry to hear about the issues you've experienced. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Mar. 14th, 2022

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Verified Customer

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Sandra K Sorensen Spotsylvania, VA

My frustration is 2-10 doesn't require contractors to have admin assistance in "office" just voice mail. Calls not reand we have to call for appt. this case they finally set date/time and didn't show so I cancelled. all many times to set appointments and ask questions. Recently, on work order # 8913097 no one ever called to set appointment

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sandra, we're sorry to hear about the issues you've experienced. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Mar. 14th, 2022

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Verified Customer

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Anonymous Pittsburgh, PA

Most of the process is automated. I feel I am taken care of quickly. We had a leaky drain up stars and it was dripping into the kitchen. I called 2-10 and they had a tech out very quickly and it was taken care of that day.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Howard Marion, TX

This is the most economical warranty right now. We had issues with our garbage disposal and they sent a plumber out. It was a problem with the electrical component and they sent us an electrician and didn’t charge us for it. It worked out for us. They have answered most of our questions.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Howard, we're glad to hear your garbage disposal got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Sarah Saint Louis, MO

Usually I get really quick responses. People are good at communicating with me. I used it about a month ago for my dryer, it was making metal screeching sounds every time I used it. They had someone out in a week and the dude at fixed in like thirty minutes. It was really nice.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sarah, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Jessica Richmond, VA

Overall very good especially for a first time home buyer. There was some back orders because of the pandemic and the last time I called, I don’t think the representative fully understood me because something wasn’t done. I used it for plumbing issues.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jessica, we're glad to hear your plumbing issues got resolved. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Eric Daytona Beach, FL

Customer service is very attentive and does their job. If they can’t cover something, they explain why. My hot water heater was replaced with no problems. I think they are better than other companies based on my research.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Eric, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Eugene Fountain Inn, SC

Service call prices too high. A couple of months I need to have plumbing some plumbing work done but the guys spent out there. He missed diagnosed the whole problem. I had to pay him eighty five dollars right there.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Eugene, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Frances Knoxville, TN

Recently our refrigerator the freezer part of it stopped working. We had one repair person who said "oh you're gonna have to get it replaced" he didn't really diagnose it or anything, so I called 2-10 to find out about it. They sent somebody different who actually diagnosed it and replaced the part and now it's working.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Frances, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Melissa West Bloomfield, MI

They have been great to work with. When the part we needed for our dryer was on permanent back order, they arranged for us to get a brand new dryer. Recently there haven’t been as many contactors available in my region.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Melissa, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Alice Jacksonville, FL

It took a long time to get the repair done and there were a few mistake but it got done. My heating system wasn’t working. It needed a couple of parts that had to be ordered. 2-10 approved it and they company did a great job. I was happy that it got repaired.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Alice, we're glad to hear your heating system got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Anonymous Stone Mountain, GA

It's not the cheapest but it is pretty easy to use and straightforward. There are some bad apples but for the most part they try to keep the best people around. Support is very understanding of issues that might arise.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Kathleen Aurora, CO

We have used it several times and it is always a positive experience. When we first moved into our house, the furnace wasn’t working so we called the warranty and they sent someone the same day. It quick and efficient.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Kathleen, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Anthony North Myrtle Beach, SC

Best benefits for the price. Knowing the out of pocket expense up front is good. The customer service is excellent as is the follow up. They had a new water heater ready to install in a week.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anthony, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Rayne A Henderson Jacksonville, FL

It takes a long time to get service people out, takes multiple visits/opinions from different service people to determine if an item can be repaired and then months to get the critically needed appliance. Since I am still waiting for a fridge (3 months and waiting) I do not feel I can give an honest rating until I get the appliance and it's installed and working. Anything I say at this point would be based on multiple visits and long waiting time. I put in for reimbursement for home locks which it's been almost 90 days and still no reimbursement. Would not recommend until I get results

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Rayne, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Feb. 28th, 2022

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Anonymous Saint Augustine, FL

They were extremely good. When I had to use the warranty I don't have a portal so all I did was call and tell them what the problem was and someone called back within twenty minutes. Their plumber came out as mine was gonna take four weeks. This was my first experience but they communicated well they acted expeditiously and they seemed qualified people.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 23rd, 2022

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Paulette Locust Grove, GA

Customer support it's kind of hard to get to and there are long waits on the telephone. The online is not that easy. Once I got the service the people immediately called and scheduled an appointment. The claim handling of it is efficienct. One day I was on hold for about forty five minutes just waiting for somebody to come on the phone.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Paulette, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 23rd, 2022

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J Augusta, GA

I'm pretty satisfied with them, I had no problems. I just had to use it when my refrigerator broke down and they had to replace the whole thing because they didn't have the parts. Any problems I did have they took care of it.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi J, we're glad to hear your refrigerator got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 23rd, 2022

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Angela Cataula, GA

Fast service and easy to file claims. The heater went out and we filed a claim and it was instantly dispatched to a local company he was able to come out and fix it pretty quick. They use reputable companies.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Angela, we're glad to hear your furnace got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 23rd, 2022

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Kristen Virginia Beach, VA

The people came out because my heater had broke down, so they got someone out the next day and it was fixed within two days. They were incredibly responsive and fixed that. It was stress free and easy use.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kristen, we're glad to hear your heater got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 23rd, 2022

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Robert Gravette, AR

Everything they have done for us has worked out perfectly. We’re happy with them. The stuff online is really good but it is a lot harder to get someone on the phone. We were able to get the furnace replaced completely.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 23rd, 2022

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Sandra Hampton, GA

I got a Black Friday discount for renewing my contract. I have no problems with them. They are quick and patient. I had my garage door opened fixed. The parts were replaced with no additional charges.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sandra, we're glad to hear your garage door opener got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 23rd, 2022

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Verified Customer

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Charita Clayton, NC

Easy to get service that is proficient and quick. It is convenient and easy. I’ve used when my water heater wasn’t working properly. The technician was able to fix the problem quickly.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Charita, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 23rd, 2022

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Anonymous Saint Augustine, FL

Had to have electrical work done in my home a few weeks ago. The service was excellent. They did a fantastic job. The only challenge is navigating the website to follow up on the appointment to make sure everything was in order. I live the service I am just not happy with the website.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 23rd, 2022

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Jerry Staggs Dallas, GA

We had our heater quit working during a very cold winter. I requested service and they had someone there the same day. The HVAC person who came was very knowlegable and pleasant to deal with.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jerry, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 16th, 2022

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Geraldine Fairburn, GA

Recently I had a bad experience with customer service. I had to call back and ask for a supervisor and was refused and put on hold and she never got back to me. Sometimes it is the opposite and they are very helpful. I haven’t had a problem with someone come out. They have always been there.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Geraldine, thank you for sharing. If you are still in need of assistance, please give us a call and we'll be happy to help in any way we can. Thank you for being a part of 2-10 Home Buyers Warranty.

Feb. 16th, 2022

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Kim Oak Island, NC

They are very responsive. Last time our heater wasn’t working. I put in a request and a technician was out her the next day. When there is a problem, it gets resolved quickly.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Kim, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 16th, 2022

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David S Dalzell, SC

Only been with 2-10 for 6 weeks but so far I've had 2 calls and 2-10 has delivered each time, and it was easy. 2-10 is doing what they said they would do and that's enough for me.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi David, we're glad to hear your experiences went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 16th, 2022

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Scott Dalrymple Fairfax Station, VA

I have used 2-10 HBW for over 8 years and I have seen their service improve. Repair vendors have been quicker at making appointments and 2-10 follows up if the incident hasn't been closed after a while.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Scott, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 16th, 2022

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Carla Saint Louis, MO

Had a leaky pipe not long ago. They evaluated it and did some repairs. They were prompt. I was able to track the arrival of the technician. He actually arrived sooner than promised.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Carla, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Bonda Ormond Beach, FL

When I call, they’ve been prompt getting back to me but a couple of weeks ago I couldn’t put a work order on the website and tech support was supposed to get back to me and no one did.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bonda, thank you for sharing. If you are still in need of assistance, please give us a call and we'll be happy to help get things resolved.

Feb. 10th, 2022

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Matthew Leland, NC

Customer service is okay. It takes a long time to answer so that is a frustration. I don’t have any complaints on the quality of the service once they get someone out to you. It took two weeks for them to get to my AC. They do help with things that would be expensive. It is a good product.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Matthew, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Stephen Ocoee, FL

Price is reasonable and the coverage is good. I needed to use my warranty for a broken circuit breaker in my fuse box. They sent a repairperson out and my issue was fixed. In most cases, I’ve had good service. Occasionally I have issues with a vendor but that is not usually the case.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Stephen, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Marvin Greensboro, NC

If there is a problem, they will make sure it is right. They fixed my problem with the heater and the air conditioning. All the contractors have been friendly and offer more information.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Marvin, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Stephen Wilmington, NC

Overall the service provided is good. They responded quickly. They provided a service man to come look at the heater. Unfortunately it wasn’t covered but they were still good. It is nice to have an added layer of protection.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Stephen, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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