2-10 Home Buyers Warranty: Read 4,508 User Reviews From Real Homeowners

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Raja Braddock, PA

So far so good. I haven't had any problems, everybody's been nice and the service has been excellent so far. I just actually used it for my hot water heater because I wasn't getting hot water.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Raja, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Walter Chesapeake, VA

In April we had them come out and they said that they put Freon in it then it cooled off so we didn't have to use it for a few weeks and I turned it back on it didn't work. We just couldn't get anybody to get out here and fix it and they kept telling me I couldn't ask for who I wanted to come out and fix it. When I finally was able to get who I wanted, they fixed it in no time.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Walter, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Margaret Columbus, OH

When I called them they were very knowledgeable and they have good customer service. My AC didn't work and I called 2-10, they sent someone out and now my AC works so it was a good experience.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Margaret, we're excited to hear about your experience. Thank you for sharing and being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Pamela Decatur, GA

I've been without ac since March and I live in hotlanta. They did nothing to assist with a portable ac. Though the staff has been nice, it doesn't change the fact 10/15/22 - Update Here it is Fall and I am JUST now getting the part for my AC. Is it the entire fault of 2-10, no. I say this because since the pandemic, parts were hard to come by. However here are more details. I have been with 2-10 3 years at the end of this month. 2021, a tech came out and said freon was low and he added some...if problem still exists, call back. Well, I did and a different tech stated I needed an evaporator coil. When submitting, > was told that the entire unit would need to be replaced (cheaper for the HW)😐 I had no problem with that until it was also determined that there would be structural damage because the builder basically built the remaining attic around the unit once the unit was placed in the attic. Therefore, a cut would need to be done to get the unit down and the new one up. I certainly refused that because who was going to pay the additional fees of having my attic replaced from the cut out. I consistently called for an update and I will say there were better reps than some but many did not give me the confidence that they were actually going to take care of me. Some showed empathy....others did not. 2-10s parts area failed to order the correct part initially....who's to say the correct part wasn't available at the time. The tech has the right and refused the job because of his own reasons. I was assigned another tech.....GREAT COMPANY (Temperature Heating & Air) in April. They were very consistent in speaking with me about updates which were NONE! They get their info from 2-10. I was told numerous times by 2-10 that I would get an email when shipped. I think I got maybe 2.....They shipped the part to the previous tech and then it was damaged. I was told 2 more shipping dates....never came. The whole ordeal with this is that both Lennox and 2-10 could have had a better job with communication. If you know a customer has been waiting this long....someone should have taken the initiative to follow up weekly on status updates to inform me. Yet, instead I continously called. It was very frustrating because I work from home in Hotlantas heat!!!!! Lennox and 2-10 both dropped the ball on this. I asked was there an allowance to buy something to at least cool one room and was told yes and no.....no one was on the same page here until it got closer to actually getting the part. I happened to call again to check in and was told the part was in. When did it get there....no one could tell me that. The rep contacted my current tech which was currently on a job out of town and said would pick it up on Monday. Well, guess what guys...the part was sent back! Yes!!! Why? Because Lennox can only have it there so many days....I think 7-10 business days. Again...the ball was dropped!!!! The rep did not tell me nor the tech this information and Lennox may/may not have told the rep. So now... back in the loop waiting again. If it had not been for Temperature Heating and Air taking care of me, I would probably still not have AC. Temperature Heating and Air went above and beyond and I cannot thank them enough!!!!

4 years ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hi Pamela, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 30th, 2022

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Michael Love Jacksonville, FL

Recent experience involving getting a burner replacement on my stove. The first repair man took the $75 fee and never came back the fix the stove. Further investigation found that this same vendor had a prior complaints for the same behavior,and yet 2-10 kept using him

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Anonymous Marana, AZ

The last person who came out was really knowledgeable and he really helped my wife understand the issue she was dealing with. So we would never have a problem with him coming back. The first guy was OK. But we really felt that the issue should have been understood. I think the the service provider was appropriate in both cases.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Tyrone Covington, GA

They have helped me a lot. I made a call for a repair that I needed and they have always come through with my appliances and whatever I needed to have taken care of. I like the price. They replaced my washer because of the situation so I was very satisfied with that and my dryer was repaired.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tyrone, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Kathleen Charlotte, NC

2-10 usually answered me immediately each time I put in a request. I actually had to use it about a month ago, my AC went out and they were able to get someone assigned to me the next day.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kathleen, we're glad to hear your AC got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Stephen Ocean Isle Beach, NC

The price keeps going up dramatically. But they are very responsive. I have had multiple issues with my air conditioner that I called in for and they usually have a contractor contact me within 24 hours. And then I get service within a couple of days.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Stephen, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Ariel Columbia, SC

The first contractor was pretty bad and I had to complain and then I called two ten and they sent someone else. And he temporarily fixed the problem by asking someone else to come back out so it was somewhat resolved. They should evaluate the contractors they do business with so that they aren't unprofessional in your home.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ariel, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Anna Opelika, AL

Always trying to call me. I had to use my warranty twice and each time they were very professional and very quick as far as handling my problem. I would recommend it to my friends as well.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anna, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Charles Nicholasville, KY

I think they could improve in customer support and follow ups. They rely on the maintenance people themselves instead of them doing it and providing you with the information. I had to use it on my air conditioner. They expedited the repair. I am satisfied.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Charles, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Eugene Jacksonville, FL

They have been very responsive. Recently my central conditioning unit stopped working and the technician was able to find the problem and solve it. I wish that the standard coverage included more items within the home.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Eugene, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Daniel Virginia Beach, VA

We have had some plumbing issues and it wasn't completely covered by the warranty. I guess the coverage has not lived up to my expectations. And recently our air conditioner unit wasn't working. We had a technician come out and it was a very simple fix and he got it working right away.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Daniel, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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James Virginia Beach, VA

Good at communication. Service is pretty quick after you put in a claim. My HVAC system was acting up in the middle of the winter time and it went out. So I had to put in a claim and they came out or contacted me next day but came out within three or four days and got it repaired enough to continue working.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi James, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Anonymous Jacksonville, FL

I haven't had any problems with the customer service, it's just a little hard calling them but other than that if you do it online they get back in contact with you. My dryer wasn't working so I did an online request and someone called me within a week. 2-10 came out to fix it.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Gina Aurora, CO

2-10 took care of me. Everything turned out fine. I have only used the warranty once, my dishwasher broke and they sent someone over here and I had to pay them $100 to fix the dishwasher.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gina, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Beatrice Centerville, GA

I had to call two ten once and they sent someone out that was local in my area and the person knew what they were doing and and they completed the work and I was very pleased with that.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Beatrice, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Roberto Holly Ridge, NC

I've had some bad experiences with some of the contractors they use for certain repairs. But they have been professional and courteous and they know what I need. But sometimes I have to make sure with the companies that they know what they need to do, sometimes they forget things. They forgot to order a part for my refrigerator, but other than that I have used the warranty about 4 times.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Roberto, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Susanne Carthage, NC

Very responsive. I would recommend 2-10. They were really good, the product itself is bomb and everything was very good. The first time I used it the gentleman serviced us with quotes on the spot and was very easy to talk to and it was a good experience.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Susanne, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Phillip Huntsville, AL

My experience has been very positive. They are very responsive and I have had no issues. I have used the warranty a few times for my heating and cooling systems and every time it was a good experience.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Phillip, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Mckennon Roanoke, VA

I had extreme difficulty reaching 2-10 representatives. I spent several hours on hold. I had a situation where my air conditioning broke down and I attempted to use my warranty service, however they were unable to find contractors and allowed me to use an out of network contractor. However it took a couple extra days to get approval for that, during which I have not had air conditioning.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mckennon, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Dani Ocean Isle Beach, NC

When my air conditioner went out I had called and I had expressed that I was having elderly parents living with me and they reacted quickly to my problem and had it sent out the very next day.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dani, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Sue Norcross, GA

They kept me well informed on what things were happening. Our AC went out, my wife filed a claim online and the service contractor reached out via text. We confirmed and it was fixed the next day.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sue, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Oron North Myrtle Beach, SC

The first time we had to use the warranty was when the ice maker went out on the refrigerator. The person came when they were supposed to and everything is fine now. Everything has been good.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Oron, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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N Hampton, VA

Anytime we had any issues when we filed a claim they were very quick to help us resolve the problem. We just had to use our warranty to get our refrigerator fixed and everything went well. I had to pay for the part because it wasn't covered under the warranty we had.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi N, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Shafqat Alexandria, VA

There was a issue with my water heater recently and the first time they send in the technician who didn't know what was going on, so I had to pay the $100 service fee and the technician did not have a solution. So then the second time they send another technician who also hasn't been very responsive. So I'm a little upset about the kind of contactors 2-10 employees or uses.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Shafqat, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Swami Jacksonville, FL

I just use it several times generally there was some problem with that plumbing or there were some leakages. They can check the service contractors occasionally. So that they are all the best ones because every time you get with the best contractor.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Swami, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Naveen Charlotte, NC

It was prompt, receive constant updates on the ticket from start to close so that was very good. I know the process is also very clean and neat I was able to get my work completed as per the timeline from for the provider.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Naveen, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Johnny Texas City, TX

I've been with 2-10 for a long time and I don't see any reason to switch. it was just recently my air condition froze up and we called this morning and they were here within two hours so this is magnificent timing.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Johnny, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Carlos Germantown, MD

I probably use them once a year because my AC unit is never working. I can't make claims over the phone anymore, I have to do it online even though sometimes I want to do it over the phone.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Carlos, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Michael Myrtle Beach, SC

They always return your calls and seem to be very attentive in taking care of the problem. I had used my warranty to replace a garbage disposal and it was handled in a very timely manner and with professional staff.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Ronald Tyrone, GA

They've always been pretty consistent with the service that they provide. They try to be as helpful as they could possibly be. Just recently we had a our heat pump system go out. We needed to use the home warrnty and they ended up replacing the entire system.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ronald, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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MaryGraceS_0319Ort Sumulong Lugoff, SC

The only issue I had was not being able to start a claim over the phone. We had a garage door opener that failed and other than the way to submit the claim everything went exceedingly well.

4 years ago

Reply from 2-10 Home Buyers Warranty

We're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Jeannie Surprise, AZ

I've had a very good luck with them, they answer my calls for service immediately. And they send out competent people to take care of my problem. Other companies wouldn't fix my cracked glass stove-top, but two to ten did.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jeannie, we're glad to hear your experience has been such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Timothy Tucson, AZ

It's been good. My air conditioner went out. I have eight dogs and it was over a hundred in the house and they got the guy out here right away. They always answer my questions and get the job done.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Timothy, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Carl

Recently used it for our washer. When we purchased our house they had already used two to ten warranty so we just continued warranty after you know when it got to the point that it needs to be renewed

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Carl, we're glad to hear your washer got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 3rd, 2022

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Ryan Decatur, GA

I really liked it before, but things have changed and I don't like it as much. There's been multiple times where I've needed to use my warranty and it is a process, but usually they can fix whatever needs to be fixed by the company that they sent out. But if it's not fixed then they do send a check for the us to get a new appliance.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ryan, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Anonymous Birmingham, AL

I used it for a broken garbage disposal and they came in and then fixed it. It was very easy. When I sent a message for renew I didn't get a call back but eventually they called me and I was able to renew.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Anonymous Columbus, GA

When I call them I spend a lot of time on hold before I get to speak to someone. Then I tell them what I need done and they eventually send someone to repair that the problem or to review the problem to see what needs to be repaired. Then it goes through another process and if things go well within a couple of weeks the problem is resolved. I have been trying to resolve something with the them they have not been returning my phone calls.

4 years ago

Reply from 2-10 Home Buyers Warranty

We're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

May. 12th, 2022

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Harry Grandview, MO

The overall experience has declined over the years. My last customer service experience was miserable. The young man I had on the phone I explained to him all the things I needed and he referred me to go back to the website and put my claim in online and then I was disconnected. So I had to call back to get somebody else on the phone so I could talk to his supervisor because it was such a negative experience. I just recently used my warranty to replace my faucet.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Harry, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Bohdan Lowell, AR

Customer support is difficult. My refrigerator has had the same problem for over a year, they sent people out four times I ended up having to pay for dry ice plus a bunch of food and until it was finally resolved. They just need to make it easier when a customer calls in.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bohdan, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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William Mooresville, NC

I've used 2-10 two times, one was a leak between our garage and our great room. And another one was for our air conditioning not working. There were a couple of times I had to call twice but I have been able to get questions answered and things taken care of so I've never had anything that was unanswered or unresolved.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi William, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Colin Peters Savannah, GA

When my appliance (Garbage Disposal) stopped working, I called and got an appointment within a week. The technician was courteous and knowledgeable. He fixed the problem within 10 minutes.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Colin, we're glad to hear your garbage disposal got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Daniel Dayton, OH

When I need services I need them promptly and 2-10 gets them done efficiently and lets us know it happened. One or two times the people that came over didn't didn't fix it or didn't fix it properly where I have to have somebody else come back and do it.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Daniel, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Doug Atlantic Beach, FL

Sometimes we don't really get the support we feel what should be getting, one time that we had a problem they said it was from the previous policy and not the renewal and that was a big hassle till we got it figured out and covered. But last time we did use 2-10 they were very good. The technicians were excellent.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Doug, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Sabrina Stone Mountain, GA

The price on the coverage was good for what I needed. To my knowledge I have never actually been able to get through to someone in 2-10 on the phone. This last time I tried to use it the website portal was down and I couldn't submit a ticket the correct way but I was able to do it through their phone automated service.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sabrina, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Vicki Loganville, GA

Feel like they have the better coverage and as a realtor I advise everyone to get this warranty. I had to use my warranty for a hot water heater that was busting, they replaced the hot water heater.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Vicki, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Roberto Gallatin, TN

Very trust worthy. Within hours of filing my claim I got a response back from 2-10 and then within a couple hours from that I got a text from the contractor asking when would be a good time for them to come out.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Roberto, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Rafael National City, CA

I do it online so we got down there very fast. Twice for my refrigerator where the the ice maker wasn't making ice and they got that fixed pretty quickly. They were trustworthy.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Rafael, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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