2-10 Home Buyers Warranty: Read 4,468 User Reviews From Real Homeowners

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Verified Customer

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Robert

I had a broken washing machine but recently used the service for a garbage disposal replacement, which went well. I also had a positive experience using it for a refrigerator I bought a while back. Overall, my experiences have been satisfactory, though I haven't used it extensively.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 17th, 2024

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Cindy

I had a positive experience with the service, having used it for repairs on my doorbell and water heater. The only downside was the service fee, which I wish had been lower. Overall, I found the assistance helpful and effective.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Cindy, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 17th, 2024

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Miguel

I had a great experience with my appliance repairs. When my stove needed a replacement part, they offered a fair price for a new one instead. They also quickly diagnosed and fixed my AC when it broke down. Overall, their customer service is impressive, and they respond to claims in a timely manner. Highly recommend for reliable coverage!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Miguel, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 17th, 2024

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Paula

I had to find my own contractor for my heating and air unit replacement, which led to a lot of exhausting paperwork. While the representative was nice and informative, I won't use this service again. They paid part of the bill, but not as much as I expected since it wasn't their contractor. It was better than nothing, but not a great experience overall.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Paula, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Lindsey

I had a great experience with the claims management and contractor relations teams; they were efficient, professional, and knowledgeable. However, the customer service representatives were less helpful and lacked expertise. Setting up an online appointment was a breeze and saved me from having to speak to anyone. Overall, a mixed experience.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Lindsey, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Stephen

I've had great experiences with this service over the years. They've quickly resolved issues with my washer and AC, and I've always been pleased with the technicians. The only hiccup was with my hot water heater, which took longer to address, causing some frustration. Overall, I'm satisfied with their responsiveness and support.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Stephen, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Verified Customer

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Michael

I found the service process incredibly easy and efficient. Scheduling my furnace tune-up online was straightforward, and the technician arrived the same day. He even helped with my second furnace without any hassle. Additionally, I was pleasantly surprised by a bonus program I wasn't aware of, which made my experience even better. Highly recommend!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Renaldo

I had a recent issue with a faulty circuit breaker and needed a water heater replacement. The service from 2-10 has been prompt and responsive, which I appreciate. They've shown knowledge in ensuring their contractors are well-equipped for the job. Overall, it's still a work in progress, but I'm satisfied with their support so far.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Renaldo, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Dennis

I had mixed experiences with my claims. The service for my refrigerator was outstanding; the technician was professional and helpful. However, my thermostat replacement felt rushed, and I received something different from what I expected. Overall, the coverage is good, but I'm not entirely satisfied with the thermostat issue.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Dennis, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Victoria

I had an issue with my garage door, but the service team responded quickly and resolved it the same day. The technicians were knowledgeable and friendly. However, communication from the call center was lacking, leading to some frustration. Overall, the on-site service was great, but the support process could use improvement.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Victoria, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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Charlene

I experienced issues with my HVAC system and it took some time to get a replacement. While the service team was generally responsive, I found it frustrating that I had to continue paying service fees for repairs and decisions that felt out of my control. Overall, the process could be improved for better customer experience.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Charlene, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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Verified Customer

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Steven

I had some issues with my refrigerators, but they were fixed promptly, with one getting a permanent solution after a few attempts. Overall, I'm satisfied with the service. The website is user-friendly, and I've always received quick responses to my inquiries.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Steven, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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William

I had excellent service when replacing my garage door opener and ice maker, with prompt responses to my requests. However, I faced some issues with customer service; one representative was rude about my website navigation, and during the air conditioning repair, the technician shared unsolicited political opinions. Overall, the service was good, but the customer experience could improve.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi William, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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Jim Rife

Been with them for over 20 years & very pleased with overall service. I had already left a review & not sure who is requesting this so not sure how to answer question about wh i requesting this review??

1 year ago Edited September 24, 2024

Reply from 2-10 Home Buyers Warranty

Hi Jim Rife, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 13th, 2024

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Verified Customer

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Merle

The plumbing issue in my secondary bathroom was quickly resolved with flawless service. There were no hiccups - service was requested, technician came out, fixed it, and payment was seamless. Overall, a great experience.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Merle, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 26th, 2024

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Anonymous

I recently had a plumbing issue and contacted my warranty company, 2-10. However, I never heard back from the plumbers they connected me with. After reaching out to 2-10 multiple times, I discovered that the plumbers no longer work with them due to payment issues. This lack of communication and unreliable service has left me frustrated and disappointed with 2-10's handling of my warranty claim.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jun. 26th, 2024

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Verified Customer

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Kendrick

The service I received was pretty good and accurate. The vendor did an excellent job and came out quickly to fix the problem, unlike previous experiences. I appreciated the prompt response and efficient service provided.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Kendrick, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Marlene

I recently had some maintenance issues in my home that needed attention. The dishwasher stopped working, but thankfully it was promptly replaced. Additionally, there was a leak in my toilet that was taken care of efficiently. I was pleased with the service provided and grateful for the quick response to my problems.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Marlene, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Joseph

I recently had some issues with my refrigerator service, but overall, my experiences with air conditioning and heating were positive. The company mostly took care of my needs promptly and efficiently, although there were some hiccups. Despite a few bumps, I am generally satisfied with the service provided by 2-10.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Joseph, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Stephen

I recently had an issue with my water heater and called for service. The technician came promptly but unfortunately, the problem was not resolved. Despite this, I must say that the customer service was excellent.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Stephen, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Verified Customer

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Sharon

I had to use this service once due to an issue with my HVAC unit. The experience was not good. The customer service was unhelpful and rude, and the problem was not resolved. I would not recommend this service to anyone.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Sharon, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Verified Customer

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Bobby

I used this so many times. I used it for my refrigerator. It was fixed so many times that it couldn't be fixed. So they replaced it for me. And my garage door. Just any time I file the claim they have come through for me.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bobby, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Andrew

I had a plumbing issue where my bathtub and my shower were backed up, and my toilet refused to flush. And the 2-10 Home Buyers Warranty, hire a contractor to come out and fix it.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Andrew, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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James

I used it about 3 weeks ago regarding my ice maker machine. They responded to me very promptly. The employee was very, very courteous to me and very helpful to me. It was a pleasant experience.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi James, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Eric

I only used it once for some electrical issues that I was having for in one of my panels. And basically got good customer care. Only took like 2 days for them to come out, but they would have fixed everything.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Eric, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Judy

I called in to make my claim and they sent someone out and it got it done. I like the contractors, and subcontractors that they have, especially now with the prominent electric.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Judy, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Dante

Our A/C, or HVAC wasn't working. So we called in to get it fixed. It was great communication. We weren't able to get everything completed, but it was relayed to us in a timely manner.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dante, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Larry

Our water heater cracked, and our washing machine did not work and they came out and fixed it. They were extremely fast and extremely efficient. And I would recommend them to anyone.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Larry, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Frank

We had a water leak and we contacted them, and they were able to get somebody out within that first hour. They were very fast and very quick with information, details, and assistance.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Frank, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Rich Ferguson Laurelton, NJ

Overall satisfied with service personnel. Hopefully the website will be improved to easily submit a request for emergency service. Also, if not configured already, would be helpful for the website to auto populate make/model info for appliances previously serviced.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Rich Ferguson, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 29th, 2024

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Tammy Owensboro, KY

I just had to have my original furnace replaced. 2-10 Home Buyers Warranty handled the process easily. This has been a very useful investment for me as a senior, single, home owner.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tammy, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 25th, 2024

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Anonymous

Whoever had attended the problem, they actually were able to do that. Except one time, it took more than two weeks to get the parts ordered. So that's the only difficulty I had, I didn't get a chance to get it fixed quickly.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Dec. 13th, 2023

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Anonymous

The support has been good. After talking with the representative, they did also remind me that it was even easier to log on to the website and to track or file a claim. So that was good information also. I definitely recommend it.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 13th, 2023

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Michael

So far, I'd say it's worth it. I trust them. They usually get back to you the same day or the next business day and they have a technician go out there and look at what you need.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 13th, 2023

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Charles

My A/C had a draining issue and it flooded the house and I did 2-10. They sent the guy out. He fixed the drainage issue and replaced all the piping within two days, so it was pretty nice.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Charles, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Tom

Just recently, my oven went out. I provided the model number and serial number. I was contacted by the appliance repair company and they came out, were able to identify the problem, and fixed the oven. Not enough follow-up after the initial contract.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tom, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Nicholas Frese Atlanta, GA

I've used this service on several occasions, and I have been happy every time. I don't know how to compare this company with other, as I've never used another. But they seem to get the job down.

2 years ago Edited November 29, 2023

Reply from 2-10 Home Buyers Warranty

Hi Nicholas Frese, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Cornelia Hinton Stockbridge, GA

Every request I’ve submitted, I’ve received a timely response. Every worker who has come out to service my home has gone above and beyond and provided exceptional customer service.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cornelia Hinton, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Steven

Everything's been great. The support has been excellent. When I had to call for an issue, they took care of it, addressed everything, and followed up with everything you would expect and more.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Steven, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Emma

It was a good experience. I had purchased a property and the air conditioner quit and I called and I had it fixed in two days. They got it taken care of and I was very satisfied.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Emma, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Frances

I'd like them to have more people available, live agents available on phone lines and not always have to push people off to use automated systems. The last time I used it, in August, it was for HVAC and I was able to get the service company that I have used in the past. I said I wanted the same one again and I got them. So that was fortunate.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Frances, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Catherine

I've had nothing but good outcomes with them. Every time I've used them, it's been in a timely manner and a professional contractor showed up and did the job. I haven't had any issues.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Catherine, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Jessica

The online submittal process and not having to make a million phone calls is super simple. My A/C went out and I logged on to the portal and submitted a ticket and they came out within the next day and to fix it.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jessica, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Christian

Every time I called they answer my question. I used it here recently for my A/C unit, it has gone out. And they came by and they fixed it pretty much the following day and that was good.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Christian, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Michael

I filed a claim because my HVAC unit went out. The online portal was pretty easy to maneuver, pretty easy to use, but it had its deficiencies when it came to getting a steady, consistent status report status update mainly because the authorized technician or contractor that 2-10 had used in my case just wasn't doing their part and I don't think 2-10 was pressuring them to do their job on my behalf. The claim took over two months. So last week the issue was resolved but it took a lot longer than me and my family expected.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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David

There's a very long wait time when I call. I had to use my warranty for the garbage disposal and when they replaced it, the company didn't install it completely correctly and it actually affected my dishwasher. So then I had to report my dishwasher. They came and told me that the garbage disposal was not installed correctly and then I had to not use my dishwasher for another couple of weeks and then they had to come back and refix whatever it was.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi David, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Sanura

I'm pleasantly surprised. I've had to call them out once to have plumbing taken care of and the guy that they sent out was really great, amazing. So yeah, so far so good. I'm happy with it. The plumber did a great job and I'm 100% happy.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sanura, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Lisa

when I did call, they did listen to me and they tried to assist me in rectifying the problem, but they weren't always able to.Yes, I have found on more than one occasion that 2-10 is very prompt and responding to a request for services. They're very prompt at giving a referral to to a company that would be able to fix the problem. But then after that is when the problems happen. I've had, I didn't have a washing machine for six months because the people couldn't lift a stackable washer because it was against their policy. And I'm a 68 year old single woman who can't lift it myself. So I had to keep getting somebody to come out and and lift it. And then they would show up without parts and then they would come and say, well, we thought we could fix it and we couldn't. And I just wish that 2-10 would be more selective on who they chose as contractors, subcontractors.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lisa, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Milton

I think the customer support, when I reach them, is good. It takes awhile to get things set up or appointments made. I understand that so much is online these days but for something like this sometimes it's just good to speak to an actual human being. It seems there's always a wait time where there's more demand and supply of customer service agents and it's frustrating that speaking to an actual human being in customer service is so lowly rated in the company. I will say one thing while you're waiting is that the recording gives you snippets of things that you can do that actually work in your house. So some of them are good home suggestions, but otherwise I would say my experience is not good because unless you're on the computer 24/7, the. You have to go online for every single thing. Doesn't work for a lot of people, including me.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Milton, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Carlos

They seem to be able to answer my questions and get me to the right person if they can't answer them, they also get someone out here in a reasonable amount of time. The warranty came with my home when I purchased it, but they did a good job so I purchased it again for the second year.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Carlos, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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