2-10 Home Buyers Warranty: Read 4,525 User Reviews From Real Homeowners

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Verified Customer

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Frank

We had a water leak and we contacted them, and they were able to get somebody out within that first hour. They were very fast and very quick with information, details, and assistance.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Frank, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Verified Customer

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Dante

Our A/C, or HVAC wasn't working. So we called in to get it fixed. It was great communication. We weren't able to get everything completed, but it was relayed to us in a timely manner.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dante, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Larry

Our water heater cracked, and our washing machine did not work and they came out and fixed it. They were extremely fast and extremely efficient. And I would recommend them to anyone.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Larry, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Verified Customer

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Rich Ferguson Laurelton, NJ

Overall satisfied with service personnel. Hopefully the website will be improved to easily submit a request for emergency service. Also, if not configured already, would be helpful for the website to auto populate make/model info for appliances previously serviced.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Rich Ferguson, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 29th, 2024

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Tammy Owensboro, KY

I just had to have my original furnace replaced. 2-10 Home Buyers Warranty handled the process easily. This has been a very useful investment for me as a senior, single, home owner.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tammy, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 25th, 2024

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Anonymous

The support has been good. After talking with the representative, they did also remind me that it was even easier to log on to the website and to track or file a claim. So that was good information also. I definitely recommend it.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 13th, 2023

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Michael

So far, I'd say it's worth it. I trust them. They usually get back to you the same day or the next business day and they have a technician go out there and look at what you need.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 13th, 2023

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Anonymous

Whoever had attended the problem, they actually were able to do that. Except one time, it took more than two weeks to get the parts ordered. So that's the only difficulty I had, I didn't get a chance to get it fixed quickly.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Dec. 13th, 2023

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Charles

My A/C had a draining issue and it flooded the house and I did 2-10. They sent the guy out. He fixed the drainage issue and replaced all the piping within two days, so it was pretty nice.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Charles, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Tom

Just recently, my oven went out. I provided the model number and serial number. I was contacted by the appliance repair company and they came out, were able to identify the problem, and fixed the oven. Not enough follow-up after the initial contract.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tom, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Nicholas Frese Atlanta, GA

I've used this service on several occasions, and I have been happy every time. I don't know how to compare this company with other, as I've never used another. But they seem to get the job down.

2 years ago Edited November 29, 2023

Reply from 2-10 Home Buyers Warranty

Hi Nicholas Frese, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Cornelia Hinton Stockbridge, GA

Every request I’ve submitted, I’ve received a timely response. Every worker who has come out to service my home has gone above and beyond and provided exceptional customer service.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cornelia Hinton, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Verified Customer

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Steven

Everything's been great. The support has been excellent. When I had to call for an issue, they took care of it, addressed everything, and followed up with everything you would expect and more.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Steven, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Christian

Every time I called they answer my question. I used it here recently for my A/C unit, it has gone out. And they came by and they fixed it pretty much the following day and that was good.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Christian, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Emma

It was a good experience. I had purchased a property and the air conditioner quit and I called and I had it fixed in two days. They got it taken care of and I was very satisfied.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Emma, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Jessica

The online submittal process and not having to make a million phone calls is super simple. My A/C went out and I logged on to the portal and submitted a ticket and they came out within the next day and to fix it.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jessica, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Catherine

I've had nothing but good outcomes with them. Every time I've used them, it's been in a timely manner and a professional contractor showed up and did the job. I haven't had any issues.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Catherine, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Frances

I'd like them to have more people available, live agents available on phone lines and not always have to push people off to use automated systems. The last time I used it, in August, it was for HVAC and I was able to get the service company that I have used in the past. I said I wanted the same one again and I got them. So that was fortunate.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Frances, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Sanura

I'm pleasantly surprised. I've had to call them out once to have plumbing taken care of and the guy that they sent out was really great, amazing. So yeah, so far so good. I'm happy with it. The plumber did a great job and I'm 100% happy.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sanura, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Carlos

They seem to be able to answer my questions and get me to the right person if they can't answer them, they also get someone out here in a reasonable amount of time. The warranty came with my home when I purchased it, but they did a good job so I purchased it again for the second year.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Carlos, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Arsha

I had a situation and it was after hours and I didn't get a call back, but the next day when I called again, they did get what I needed. I would like to say that when I had this issue and I put in the claim online, the customer service was great. The operator, or whomever she was, walked me through what I needed to do. And I kid you not, after completing that claim, in less than 10 minutes, a plumber was calling me. So I was very pleased with that.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Arsha, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Michael

I filed a claim because my HVAC unit went out. The online portal was pretty easy to maneuver, pretty easy to use, but it had its deficiencies when it came to getting a steady, consistent status report status update mainly because the authorized technician or contractor that 2-10 had used in my case just wasn't doing their part and I don't think 2-10 was pressuring them to do their job on my behalf. The claim took over two months. So last week the issue was resolved but it took a lot longer than me and my family expected.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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David

There's a very long wait time when I call. I had to use my warranty for the garbage disposal and when they replaced it, the company didn't install it completely correctly and it actually affected my dishwasher. So then I had to report my dishwasher. They came and told me that the garbage disposal was not installed correctly and then I had to not use my dishwasher for another couple of weeks and then they had to come back and refix whatever it was.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi David, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Milton

I think the customer support, when I reach them, is good. It takes awhile to get things set up or appointments made. I understand that so much is online these days but for something like this sometimes it's just good to speak to an actual human being. It seems there's always a wait time where there's more demand and supply of customer service agents and it's frustrating that speaking to an actual human being in customer service is so lowly rated in the company. I will say one thing while you're waiting is that the recording gives you snippets of things that you can do that actually work in your house. So some of them are good home suggestions, but otherwise I would say my experience is not good because unless you're on the computer 24/7, the. You have to go online for every single thing. Doesn't work for a lot of people, including me.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Milton, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Lisa

when I did call, they did listen to me and they tried to assist me in rectifying the problem, but they weren't always able to.Yes, I have found on more than one occasion that 2-10 is very prompt and responding to a request for services. They're very prompt at giving a referral to to a company that would be able to fix the problem. But then after that is when the problems happen. I've had, I didn't have a washing machine for six months because the people couldn't lift a stackable washer because it was against their policy. And I'm a 68 year old single woman who can't lift it myself. So I had to keep getting somebody to come out and and lift it. And then they would show up without parts and then they would come and say, well, we thought we could fix it and we couldn't. And I just wish that 2-10 would be more selective on who they chose as contractors, subcontractors.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lisa, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Sonya Tucson, AZ

I like the quick response to my claims. My only annoyance is the sometimes longer wait on the phone for customer service. Once I've reached someone, it has always been a successful conclusion.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sonya, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 13th, 2023

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LaDeidra Scruggs Birmingham, AL

Customer service has declined in the last 3 years I have been with this company. When things like your a/c goes out, it takes a very long time for someone to come out to repair it. Sometimes repair men keep coming back over and over for the exact same repair instead of actually fixing the issue, they patch it up. Other than that, this company is ok.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi LaDeidra Scruggs, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 7th, 2023

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Martha Clearwater, FL

Excellent service and the contractors call me within the hour to make an appointment. Faster service than if I had called a company on my own. Very pleased with the quality of contractors and their repairs.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Martha, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 5th, 2023

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Vena

The first time that I used my warranty, the guy came out and he fixed everything. He was very professional. And then 2-10 called me back to check to make sure the work is done. So they follow up.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Vena, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

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Parrish

I love the ability to file a claim 24/7 through the portal. They've also been very responsive and have definitely helped me save hundreds, probably thousands of dollars over the years that I've had the plan.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Parrish, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

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Patricia

I recently had an issue with my air conditioning. They responded right away, and the company they sent out was phenomenal. And I think the website's really easy to navigate, that makes it nice.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Patricia, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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John

At the beginning of May I had to use my warranty 3 times, and 2 out of the 3 times the service providers were very friendly and very responsive. One of the providers they gave me was not very friendly and I did write a review to them telling them I don't think this provider needs to be part of the service anymore.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi John, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Dusten

My heater broke on a weekend, and so I reached out on a Saturday to put in my claim, and they had somebody out by Sunday afternoon to work on my heater and get it fixed for me.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dusten, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Anonymous

They are easy and pleasant to work with. One of the components in our water heater apparently died and 2-10 was able to get someone who was able to diagnose, replace the part, and get it running perfectly again.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Virges Pearson Virginia Beach, VA

Overall I love 2-10 Home Buyers Warranty. I have been with them a number of years and have been pleased with their product and customer service. The one mark that I will give them is that it's hard to get in touch with someone over the week-end when you have an emergency.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Virges Pearson, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 28th, 2023

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Michael Wheeler Baltimore, MD

I've been with 2-10 warranty since 1991, love the integrity of the company. only the turnaround on appliances when being replaced is to long. but other than that, they have been wonderful.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Michael Wheeler, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 16th, 2023

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D.

Going without air conditioning for an extended period of time does not make a lot of sense to me. It is hot here in Florida. The last time that I needed to use my warranty was a couple of months ago and we got it approved, but then the part was not quality. The quality of service was excellent. I was just really disappointed that they weren't supportive when it came to replacing the air conditioning.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi D., thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 7th, 2023

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Amber

They were very quick at getting someone out. I think that they should take more effort in finding people networking with them so people don't have to go out and find their own contractors. That's why we pay 2-10 to help us out to do those things.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Amber, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 7th, 2023

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Mark Goldman

Have had some good calls with good people. Sometimes the choosing of service providers is not great, and it's hard to get information. Several times they didn't want to repair something but gave us money towards buying a new model. But overall I would say, a positive experience and worth the money.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mark Goldman, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 7th, 2023

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Anonymous

The portal was easy to use and when I've called in, things have been resolved quickly. Repairs that have been done or refunds on appliances that were bad were handled quickly.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 6th, 2023

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Delphine

They had given me wrong information. They told me that I could use an outside person and and then I had to pay this person 150 some dollars and they told me it wasn't covered. They need to get some better service people, because I think they get the bottom of the barrel of service people and the people that you don't feel comfortable with.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Delphine, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Christian Marcus Oro Valley, AZ

They're very responsive. My condo furnace wasn't working. I called 2-10 to notify them and by the next day they had someone there. A very positive experience that I've had so far.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Christian Marcus, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Timothy Jacksonville, FL

They've been providing good customer support. They call, they come out and they did it. Only the only bad experience I've had is one time the guy, he came and he did everything but trying to get him on the phone to actually come out and figure out why my dishwasher not working, that was the only thing I've dealt with.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Timothy, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Thomas Wilmington, NC

We had a couple of issues and they handled those quickly and took care of it. Hot water heater started leaking so we had to get it inspected and then replaced. I would recommend it, that's for sure.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Thomas, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Iyad Conroe, TX

They've been good. I put a request on the website and they got back with me and sent me a technician and they fixed the problem. It was good. A couple of times they were late, just a couple of days.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Iyad, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Anonymous Green Mountain Village, CO

The refrigerator is not freezing and it's been frosted up and they've come out three times, put in new parts 2 times and it still is not working. This has been going on for about six weeks. Every time they come out and they say they have to get parts, it takes 2 weeks to get the parts, even though the parts are available in town at any store, they have to buy them from a 2-10 source and it causes a big delay.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

May. 3rd, 2023

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Anonymous Warner Robins, GA

I have faucets on the outside of my house that are leaking. They've lost their plumber service here in Warner Robins and they have not been able to convince them to to rejoin, and so there's no plumber So I've had to try to find somebody on my own, get approval. It's just been a mess. And now my siding's got to be removed in order for them to get to the faucets. I'm I'm just sick of the whole thing. I've talked to several people and they've tried to resolve my problem, but they only have limited control.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Mary Ellen Odenton, MD

I used my warranty to have the seasonal tune up of the HVAC and everything went well. They were on time and I think it worked out fine. They conducted themselves professionally. Everyone was helpful.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mary Ellen, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Patricia Winnabow, NC

I've never had a problem talking to anybody at 210 home warranty and they've always been very knowledgeable and informed. Recently within the last two months my hot water heater went out. And I got a new hot water heater through them. And it went very well.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Patricia, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Dale Oak Island, NC

The air conditioner quit working. I've had 2 totally different experiences. Back during COVID nobody could come service anything and it was a pain in the butt. Haven't had a problem since then.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dale, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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