2-10 Home Buyers Warranty: Read 4,063 User Reviews From Real Homeowners

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Verified Customer

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Laura High Point, NC

Recommended by my realtor who didn't give me the full picture of what was covered. One time everything went well but the second time I don't think the coverage was adequate. It was a disappointing experience. The quality of the service I am pleased with. Customer service has been goof and quick and responsive. I am pleased with the repair companies. They have been timely.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Laura, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Leman

I had an issue with my heating. It was running continuously. Someone came out to the home took care of it and so far it's been good. When I did go on online portal I did get an email back I did get information about was who I needed to talk and who was going to be coming to the house to look at the problem. The only thing I didn't get it was probably a phone call but I did get an email.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Leman, we're glad to hear your furnace got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 23rd, 2022

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Noe

The three times I've had to call we were able to get done pretty quick and companies they're aligned with are pretty good. Our heater actually went out in the winter but they were able to get it back up and running within two days. It's pretty nice because it's pretty cold in the house. I haven't had any trouble with them.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Noe, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 23rd, 2022

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Tonya Moody Savannah, GA

Overall I am pleased with the service. There are two opportunities for improvement. I think the company should give a list of approved contractors. I live in a home with a child and two disabled elderly individuals. When my hot water went out during the middle of the winter, I was shocked to find out the provider assigned did not have any opening for two weeks. There was no option for me to get another contractor through 2-10. I did have to option of going out of pocket, but that defeats the purpose of having a warranty. Additionally, 2-10 automatically sides with the contractor. I had a contractor come to repair my fridge. The flex drawer was stuck. He pulled it out and the wiring snapped. Then he deemed it as "damaged" but omitted the part where he pulled it out. When I explained this to 2-10 they said I had to take it up with the contractor. Both of these policies should be addressed.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tonya, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Mar. 17th, 2022

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Jeffrey DE Graff, OH

The first time I called for my furnace I was told they didn’t have anyone in my area. I had to call around to find someone. I had just moved there and didn’t know anyone. They did end up doing some research and found someone great. He had been to the house with the precious owners so he knew the equipment. It turned out well but it took three weeks before it all got settled. I called them again a couple of years and they told me again they didn’t have anyone in the area and I asked for the people I had the last time and they told I would have to pay out of pocket and send the invoice to them to be reimbursed. I was reimbursed the full amount. They have bought us a new oven because they couldn’t find the part for the old one. There was a lot of back and forth before. There are times I call and it take a couple of hours to get a hold of them which is unacceptable. I think their call center is overseas and English is their second language. I have a difficult time communicating with them.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jeffrey, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Mar. 17th, 2022

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R Deltona, FL

I do everything online. I was happy with the plumber they sent. It was extraordinary. I have had nothing but problems with the AC unit since they installed it. I see no reason to change companies. I intend to stay with them. I know the AC thing is not really fault, it is just the company they hired who installed it wrong. They were negligent because they didn’t check to see that their permit was pulled.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 17th, 2022

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William Louisville, KY

Generally working with them has been very positive. Things happen pretty quickly. They keep you informed. I do all the work through the website which is easy to use.. Most recently I used my warranty for the leaking fridge. They got someone to fix it. It was great. All the vendors they have sent have been great.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi William, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 17th, 2022

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Christy Saint Louis, MO

Every time I had an issue It was resolved within the next couple of days, even if it was on a weekend. They let me know that someone will be there as soon as they put in a request. They would let me know who was coming and who they contacted.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Christy, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 17th, 2022

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Calvin Jacksonville, FL

When I just put in a claim online they respond within the next day or the next day they have someone out so its a great service and very good Company. Very good customer servic, just put in a claim and they are very quick to respond. They're very good at selecting a company contractor.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Calvin, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 17th, 2022

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Clemencia Centerton, AR

It’s done good for us. I have referred a couple of friends. They respond quickly. I’ve used it twice with the AC and only have to pay the service charge. The person was friendly and professional. I also used it on the water heater. They had to reschedule me but they stayed on top of it. Their service is excellent.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Clemencia, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Robert Fort Thomas, KY

They understood our issue and were a quick to do something. The ice maker was not functioning properly. The first contractor sent by 2-10 was unable to cure the problem. It took a long time, was about 5 weeks and finally when that contractor could no longer even try to solve the problem 2-10 arranged for a second contractor to address our issues, and the issues was were tended to promptly.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, we're glad to hear your ice maker got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Phyllis Southport, NC

We were worried about buying an older house so we got a home warranty. The whole process was explained. They have been very responsive. The vendors they’ve sent are very knowledgeable. It has worked very well for us. We’re happy to have it. There was a pop up on the website about getting a reimbursement for getting the lock changed and it didn’t work so I had to call customer service and she couldn’t find it.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Phyllis, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Carol Tucson, AZ

It is what we needed. They give you options. The replaced the elements that weren’t working on the ice maker and now it is working. It was a pleasant experience. He knew what he doing. It is an excellent company. They get high quality repairmen out here. The price is reasonable.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Carol, we're so glad to hear your experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Anonymous Plano, TX

Even though you don’t talk to a person, it is very easy to deal with them because it is all online. It is really quick. The main issue was the dishwasher went out quickly. They people they sent were amazing. He got the part and came back all by himself to install it. It is really good coverage. Everything has been great.

2 years ago

Reply from 2-10 Home Buyers Warranty

We're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Anonymous Mount Pleasant, SC

We’ve had to use the warranty a couple of times. They’ve been very helpful. We are very happy with the companies they sent out. They are flexible. The service is quick and easy to follow up on. It is a good price for everything they offer.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Mary Saint Louis, MO

They stay on top of things when I make a report. Recently I had to used it for the refrigerator. It took a while because he didn’t order the right part. I called 2 10 about it and they assigned me a new contractor who came out within 2 days and it all worked out. I renewed for another year.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mary, we're glad to hear everything worked out. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Jameela Hampton, VA

They offer the best coverage. The vendors are reputable. The service has been pretty good. The representatives that assisted me were very patient with me through the learning process. I had to order new parts for my dishwasher and it was taken care of.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jameela, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Rebecca Sahuarita, AZ

Our real estate agent recommended them. It is quick and easy to make a claim. A couple of weeks ago the power went out on the fridge and they were prompt to get me a name of a contactor who called me the next day and came out that day to fix it.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Rebecca, we're glad to hear your fridge got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Sally Aliquippa, PA

I had to use it three days after I purchased the house because the heater a motor in the heater didn't work and we were experiencing below zero weather in Pittsburgh and It took for ever to get somebody to get somebody to reply. I went on the website and then I went on the phone because it was in dire straits up here and it took from Sunday to Thursday to get the problem finally fixed. You can't get anybody on the phone. I spent four hours waiting on hold to get somebody to answer the phone. Well after you get somebody on the phone and actually get the thing rolling, but connecting with a human is near impossible though so, once you get somebody moving and getting going it's okay but getting in contact with somebody to help solve the problem. It's horrendous.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sally, we're sorry to hear about the issues you've experienced. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Feb. 23rd, 2022

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Ahmad Manassas, VA

The way to file a claim is convenient and they are good. The guys take what needs to be taken. It was quick and things work perfect now. I recommend that everyone have a two ten warranty because you don't know what will happens when when you have the warranty. It's perfect especially two ten

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ahmad, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 23rd, 2022

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Alicia Lake Saint Louis, MO

The first time I ever called the warranty company they sent out a guy who was horrible. He was condescending and rude. They sent someone else and that person worked out really well. Every time I call they willingly sent somebody else.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Alicia, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 23rd, 2022

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Noel-Marie College Park, MD

They don't pre check the service providers well enough. The person I spoke to from two ten was wonderful and tried her best to help however the, the service people they tried to provide were less useful. The washing machine was not working the week I filed a report through two ten. A service company was provided to us they showed up they said needed a replacement part. They never got back to me in over two weeks when I contacted two ten again the service provider claims that I had not been returning their calls even though they had never reached out to me. They then proceeded to ignore all calls from two ten as well. A second service company was provided they never even tried to set up an appointment again the person from two ten was very helpful for trying to work it through. Eventually she found a third service company that they work with that group did to set up an appointment to show up and fix the problem but it took almost two months.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Noel-Marie, thank you for sharing. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Feb. 23rd, 2022

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Christopher Cayce, SC

The people they sent out to do the work are great and they don't take long at all. They are efficient. First week of having my home my shower was backing up and I called two to ten and and they sent someone out within the hour and helped me fix the issue.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Christopher, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 23rd, 2022

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Phillip Augusta, GA

Every time I’ve called for services, I’ve been taken care of. I have no complaints. It has been a pretty good service so far. I used it recently, it was by far the best contractor they sent out. He did an excellent job. I am satisfied with the service.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Phillip, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 23rd, 2022

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Pamela Lewisville, TX

They’re really good with communication. I’ve had issues finding contactors and they find someone for me. It is hard to get someone here in Texas. They resolve my issues. I’ve had two requests for service. It was all done in a few days. I think they are very professional and responsive.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Pamela, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 23rd, 2022

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Bill Virginia Beach, VA

2-10 is very responsive and prompt. The people are very courteous dealing with the customer. They are really good at contacting companies to work with. Within five minutes of putting in a request for the garbage disposal I was assigned a company.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bill, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 23rd, 2022

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Thomas New Albany, IN

Every time I call, with any issue, it has been fixed. They are very helpful, friendly, and concerned. I had a tech come out to fix the furnace and he double checked everything and found the thermostat was installed badly and fixed it.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Thomas, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Feb. 16th, 2022

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Arthur North Fort Myers, FL

Never had a problem with them. I have been with them seventeen to eighteen years. They are pretty attentive when you call. Recently had a call when my pump went out and they got back to me within four houses and had the appointment for the next day.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Arthur, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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John Louisville, KY

I’ve had it since 2008 when I bought the home. Everything has worked. I had a leaky toilet the last time I used it and they got it replaced. We were satisfied with it. They should have more operators on the phone rather than the toll free number to put the claim in.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi John, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Anonymous Chesapeake, VA

We’ve been pleased with service through the years. The last time I used the warranty was the first time we had a not particularly great experience in the 20 years we’ve been covered. It was really our fault and they came back and fixed it. Also sometimes it can be difficult to speak to someone in customer service.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Jeffrey Red Hill, PA

Had someone out within 24 hours to deal with our garbage disposal and it was replaced. It hasn’t broken once since. It is difficult to find someone who will come to our area and they can always find someone. We suggest everyone have a home warranty service.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jeffrey, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Gary Green Valley, AZ

Both times we used it, it was very easy to do online. Last month our furnace wasn’t working properly and they came out and checked on it for us. They were able to set up a repairman within a day or two. He showed up when he said he would and did the repairs good. It was a good idea for us since our house is older.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Gary, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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John Tampa, FL

I have accidentally set up appointments and they have handled it completely without an inconvenience. When my fridge was broke, someone came out, and verified that it was not broken. They almost came out at the exact time they said they would come. It was pretty fast. It is really good customer service.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi John, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Anonymous Advance, NC

There is a lot of good communication back and forth to get what needs to be done. We had a leaky faucet that needed to be fixed and a professional service came out to look at it and fix the problem. It helped us resolve the issue quickly.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Alycia Mesa, AZ

My realtor suggested them because they he had good service with them. Working with them online is great. They sent out a technician to fix our ice maker. They were able to diagnose and fix it that day with just a hundred deductible. Everyone we worked with was very helpful and knowledgeable.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Alycia, we're so glad to hear your experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Cynthia Leeds, AL

Big time it saves me a lot of expense from stuff. We had some things that didn’t work out and they put a new one in and paid for everything. It didn’t cost us a penny. It was great. They were there when we needed them. We sure do appreciate that it is a great company. They have done everything they said they would.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cynthia, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Tereze Baltimore, MD

My heater went out late last week, I called two ten warranty and they got me a contractor the same day and came out the next. Any problems I have, I don’t have any problems getting anything from them. I wouldn’t pass them up.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tereze, we so glad to hear your experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Raymond Butler, PA

Everybody was very responsive and very professional. I needed a new furnace and after the contractor verified this, it only cost me about six hundred dollars. I was very grateful and blessed with the coverage I received. They have exceeded my expectations. It took some time but it was the holiday season so that might have slowed things up a bit.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Raymond, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Feb. 1st, 2022

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Michael Black Concord, NC

The customer service response time and ease of filing a claim are great. It has always been worth the money, and has saved me thousands over the last 11 years. However, not all their warranty contractors operate in a timely manner. About 20% of the time coordinating service appointments is difficult, and I have had to wait longer than I preferred. Still, totally worth the premiums.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 1st, 2022

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Rosalind Saint Louis, MO

They get the job done without any problem. It's perfect that I can afford it. They are reliable, they fix up in a timely manner, the people they send out are usually competent and friendly and I don't have to worry about my appliance going down because if it does then two to two ten is there to fix it

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Rosalind, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Orlando Knoxville, TN

We had a backup in the kitchen sink. We called and the people who put as in contract with it was a five day wait. I called up again to find out if we can get somebody else and that vendor called me and we scheduled for two days out. Very positive.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Orlando, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Susan Tucson, AZ

Their guys are just really prompt and the technicians came out really pretty quickly. My house was built in 1990 so I have these little glitchy things that have to be addressed. Sometimes service calls during Covid take a really long time to get somebody out and very rarely was it any longer than 24 hours.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Susan, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Ashley Carnegie, PA

Timely responses and good contractors. My heater started to blow cool air and the contractor they chose for me responded quickly, was very courteous and friendly and was able to resolved the issue to the best possibility, he did a very good job.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ashley, we're glad to hear we got your heater taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Angela Hamilton, OH

We are we're having some issues with our furnace we what made a claim and then about five minutes later that company that was that was assigned to us sent a text to schedule and they came out the following day. Customer support has always been responsive and quick.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Angela, we appreciate the great review! Thank you for being a part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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David Cassatt, SC

A young lady called to help me get online, she was very helpful and she did not mind walking me through what to do. I had to use my warranty a couple weeks ago because my freezer my refrigerator was leaking and I had to wait for a couple of days before this because it was over the holidays so I had to wait a while.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi David, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Randall Richlands, NC

I used my warranty a month ago, we came home from vacation and I had no heat. I put in a claim and within five hours the technician was out here and troubleshooting my heating system and the next day it was fixed. Whenever I went on the website to get help I got help real quick and a response was very fast.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Randall, we're glad to hear your heating system got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Blake Birmingham, AL

The refrigerator was not working properly and we submitted a claim or a request to be serviced and then with an update within forty eight hours I got a quick response and then I had service technician come out within that period of time help fix the issue. Fast and expedited services.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Blake, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Andres Deltona, FL

Recently had a issue with the toilet and the guy came out was very knowledgeable and he gave me some information I didn't know about the water and everything so It was helpful. The people that come out are patient and knowledgeable. I had no problem getting things done when they need to be done.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Andres, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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David Brookshire, TX

They were real quick in getting service to me. Once my furnace went out the air was cold, so I needed to get it taken care of right away and they took care of it. They seem to cover most of the things I want. They've always been good and responding well.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey David, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Daniel Abingdon, MD

It's just a great warranty to have. I had to use my warranty for a plumbing issue that I had, I was able to call them and they were able to dispatch the contractor and get the situation done in 24 hours. Easy to speak to, friendly to talk to.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Daniel, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

2-10 Home Buyers Warranty Reviews