2-10 Home Buyers Warranty: Read 4,468 User Reviews From Real Homeowners

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Verified Customer

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Chuck Texarkana, TX

The realtor who sold us the house recommended it to us. Every time I have a problem, they take care of it. The last time the dishwasher went out, they got a company out here and the company would not do its part so I called 2-10 and within a couple hours I got a call from another company that came out the next day.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Chuck, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Mar. 18th, 2021

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Verified Customer

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Clinton Montgomery, AL

I got 2-10 for potential protection if any appliance goes bad. Sometimes they do not respond properly and on several occasions they give me the wrong company. Once, the contact company said they don't deal with 2-10 anymore so that in itself makes a person wonder why. Also, I requested a plumbing service and no one ever responded, and recognizing the fact that the pandemic episode is going on now is the hinderance for it, I decided to be a bit patient but until today I have not gotten a response from a plumber.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Clinton. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Mar. 18th, 2021

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Verified Customer

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Barbara Cragg Brentwood, TN

Vendors take their time setting up appointments because 2-10 lets them. 2-10 should have someone tracking how long vendors take to do the job and let vendors know thier numbers are not acceptable. Vendors know customers are going to have to wait no matter how long it takes. 2-10 should have more vendors in each category. 2-10 should mange better.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Barbara, we’re sorry and disappointed about the poor experience you had with the independent service contractor we dispatched. We’ve looped our contractor relations team in about this issue. If you’d like, they can contact you shortly.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another shot at resolving your issue and keeping you as a customer.

Mar. 10th, 2021

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Verified Customer

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Christine Grasso Farias Santos Wentzville, MO

2-10 Home Buyers Warranty is quick and the people they use are qualified and very good to work with. We just had to use it, we had frozen pipe in our laundry room and I called and got it fixed within twenty four hours. With every call, we've had great results and no problems.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Christine, thanks so much for your great rating. All of us at 2-10 Home Buyers Warranty want to do everything we can to make protecting your home simple and economical. We’re glad we could help you!

Mar. 5th, 2021

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Verified Customer

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Daniel Ke Minden, IA

Our water heater was leaking badly and we got it replaced. Unfortunately, there weren't any providers in my area or any contractors in my area so I had to find my own and then I was reimbursed. The only way it could have been better was if there were providers in my area. They didn't quite cover as much as I hoped when we needed to use them and like I said I have to find my own contractor and pay for it out of pocket.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Daniel, thank you for your feedback. We’re really sorry that you had trouble contacting the independent service contractor. It’s not fair to you.

If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
The trust you place in us to protect your home is important to us. We’ll keep doing all we can to continue to earn it. Thanks again for your feedback.

Mar. 5th, 2021

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Verified Customer

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Coy Patterson Columbus, GA

The best experience I had was when the air conditioning stopped working and I got a quote from electrician for a certain amount of money and then I remembered I had a warranty and you guys were able to go in there and do the repairs for--I don't remember how much--but it was significantly less and it was repaired within a few days. The wait times on the phone can be pretty long and I have been told different things by different people, so I guess if they could give me the same information, that would be very helpful.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for your review, Coy. We’re glad that your overall 2-10 Home Buyers Warranty experience was good. We do want to apologize for the issue you had dealing with our phone system, though. We’re already working on fixing that issue for your future calls.

If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
Thanks again for your constructive criticism.

Mar. 5th, 2021

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Verified Customer

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Alisha Henderson Hartford, CT

Well I've used my warranty a few times and sometimes it goes great but more often than not it's not really a great experience. Over a year ago, someone came out to fix my refrigerator and they said they would be back and they never came. So, I started to call them and they said that 2-10 Home Buyers Warranty never sent them the piece of equipment that they were supposed to use to work on it. My experience was very negative because I had a hard time getting in touch with them, and once I was in touch with them, I also had issues with them getting things done on time or in a sufficient way. They don't have much continuity, their way to go about things is constantly changing and they do it without informing you that is changing.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Alisha, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 4th, 2021

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Verified Customer

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William Fort Myers, FL

My realtor recommended I go with this company. When I first called them I had a poor experience. The second time I called, I was able to speak to a manager and had an excellent service call that went smoothly. We had our pool heater malfunction and after we called them they were very prompt and easy to deal with. They reimbursed me for a large portion of what it cost to replace.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there William, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Feb. 8th, 2021

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Verified Customer

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Nathan Virginia Beach, VA

Our real estate agent recommended we go with this company. They are very fast, efficient, and friendly. We needed help with our garbage disposal and they knew exactly what the problem was and fixed it. The person they sent to fix it was very smart and knew what he was doing.

5 years ago

Reply from 2-10 Home Buyers Warranty

Wow, thank you for the excellent review, Nathan. Everyone at 2-10 Home Buyers Warranty is super happy that you want to renew your Service Agreement with us and would also recommend our services! Thanks again for your continuing business.

Feb. 8th, 2021

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Verified Customer

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Frank Saint Cloud, FL

When I moved into my house, I went with 2-10 Home Buyers Warranty because of the price they offer. They're always just a phone call away. When my AC went out, they got a contractor out quickly to get it taken care of. I really enjoy having them.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the kind comments, [NAME]. We’re glad to read that you’re happy with the services 2-10 Home Buyers Warranty provided you. Our goal is to make protecting your home as simple and economical as possible, and it sounds like we nailed it. Thanks again for your continuing business!

Feb. 8th, 2021

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Verified Customer

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Peter Charlotte, NC

Within a couple of weeks after we signed up with them, we had a problem with our garbage disposal and the sink wasn't draining properly. They responded quickly and everything was fixed the day the contractor showed up. We had another problem with our door locks and they reimbursed us a percentage of what it cost to replace.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey Peter, we’re really glad that you had a positive experience with our services. At 2-10 Home Buyers Warranty, we want everyone to have the kind of experience you had. Thank you for your feedback and continuing business!

Feb. 8th, 2021

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Verified Customer

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Michael Indianapolis, IN

I went with this company because of the comprehensive coverage they offer for a good value. It's really easy to use. When I called for help with a plumbing problem, they had someone out the very next day to get everything fixed quickly.

5 years ago

Reply from 2-10 Home Buyers Warranty

Wow, thank you for the excellent review, Michael. Everyone at 2-10 Home Buyers Warranty is super happy that you want to renew your Service Agreement with us and would also recommend our services! Thanks again for your continuing business.

Feb. 8th, 2021

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Verified Customer

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Glenn Fremont, NE

This warranty came with our home purchase. We had an issue with our furnace and we got a call back two days later to get a local provider at our house to fix it. I paid a $100 deductible and they replaced a part and now we haven't had any issues with it. They've been very easy to deal with so far.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Glenn, we’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Feb. 8th, 2021

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Verified Customer

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Darren Bowie, MD

Their customer service department is getting better at following through and making sure service providers have completed the job. We had issues with them following through, but they're definitely improving. They provide the service you're looking for at a reduced rate and I feel they are comparable and competitive with other home warranty companies we've used in the past.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Darren, we’re happy that you had a good experience with 2-10 Home Buyers Warranty overall. We really appreciate your suggestions on ways we can improve our services.
If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.

Feb. 8th, 2021

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Verified Customer

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Don Williamsburg, VA

2-10 Home Buyers Warranty offered the best value out of all the warranty companies I looked at. They've been responsive to my needs over the years. Unfortunately they still haven't resolved my recent issue with the hot water heater. Every other complaint I've had in the past though has been met with prompt professionalism. My overall opinion is that I've had excellent service.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Don, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Feb. 8th, 2021

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Verified Customer

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Anonymous De Bary, FL

Home Buyers Warranty always has a quick response to my needs. Recently, I had work on a spa that I needed to have done in a quick and efficient manner and the contractor did a great job. I've had a great response time from this company and have great experiences with the contractors they send to me.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there, we’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!

Feb. 8th, 2021

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Verified Customer

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Laura Nolensville, TN

I have dealt with 2 other home warranty companies in the past and always ended up frustrated. They quickly found a repair company for me who came out quickly to diagnose the problem, order the part and return to install the part with only one phone call from me.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Laura, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Feb. 4th, 2021

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Verified Customer

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Ronly Land O Lakes, FL

The real estate agent purchased it for us. Purchasing a used house sometimes had issues and having a warranty gives you peace of mind. 2-10 is responsive and thorough. They fixed my repair quickly with little effort on my side.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ronly, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Feb. 2nd, 2021

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Verified Customer

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Jeff Orange Park, FL

This company was recommended to me by a repairman that I have a lot of trust in. I’ve had other home warranty services and they have not performed like 2-10. They are very generous. We got a new refrigerator completely covered including the installation.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Jeff, we’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Feb. 2nd, 2021

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Verified Customer

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Anonymous Youngstown, OH

2-10 came with my house purchase. The only time I’ve had a problem with a leaky toilet, it was handled in a professional and prompt manner. The technician was very professional and did a good job. I appreciate that the process is simple and not a long drawn out process where you have to make several phone calls.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi, we’re happy that your service request went smoothly. At 2-10 Home Buyers Warranty, we take pride in making the service request process as smooth as possible. Thanks for your continuing business!

Feb. 9th, 2021

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Verified Customer

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Anonymous Atlanta, GA

When we moved into our new house we found some problems with the dishwasher and some other issues that we didn’t know how to fix so we called on the home warranty. Every time, they tell me a half an hour before they arrive to do the job.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi, we’re happy that your service request went smoothly. At 2-10 Home Buyers Warranty, we take pride in making the service request process as smooth as possible. Thanks for your continuing business!

Feb. 9th, 2021

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Verified Customer

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Chase Owensville, IN

They’ve fixed every issue we’ve had so far. Right before Christmas, we had out hot water heater go out and they made quick contact with the provider. They weren’t able to replace it until after Christmas but it was still very quick work.

5 years ago

Reply from 2-10 Home Buyers Warranty

Wow, thank you for the excellent review, Chase. Everyone at 2-10 Home Buyers Warranty is super happy that you want to renew your Service Agreement with us and would also recommend our services! Thanks again for your continuing business.

Feb. 9th, 2021

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Verified Customer

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Ann Loganville, GA

There's been a lot of miscommunication sometimes when I'm having a problem and it usually takes longer to get it solved. Our hot water heater failed and it took three days to get someone to come out here and they did come out here but they had to go back for the part. They charged me while I was waited for the service. They were trying to charge me a second time or that initial payment and the hot water heater's part was the wrong one, when it was re-ordered I had to wait longer and then when they did get it working it didn't work that day.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Ann, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Feb. 9th, 2021

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Verified Customer

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Robert Bradenton, FL

Called in yesterday because my dishwasher was making noise. A gentleman called me two hours later and showed up at nine thirty this morning and found the motor had to be changed. This is the second time this technician has come, the first time was for the refrigerator. He is excellent. Typically they respond very quickly and professionally.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey Robert, thanks for your fantastic rating. Everyone at 2-10 Home Buyers Warranty works really hard to make it easy for you to recommend our services to others. Thank you for your continuing business!

Feb. 9th, 2021

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Verified Customer

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Brian Myrtle Beach, SC

We purchased our home and within a few weeks there was an issue with hot water heater and we called 2-10 and they got us an appointment promptly. The technician was prepared with the equipment to handle the situation. I would recommend them.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Brian, we’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Feb. 9th, 2021

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Verified Customer

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Richard Owings, MD

Every time I call for something they’ve been able to get it resolved. They had a technician out the next day to resolve the problem with the air conditioning. The website is buggy on both the desktop and the mobile version so I typically have to call in and speak to an actual person to get a ticket opened. It is more expensive than other home warranties I’ve had for the same service.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Richard, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Feb. 9th, 2021

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Chuck Lombardo Bonita Springs, Florida

Very good company to deal with for all your Appliances and Plumbing and Heating and Cooling

2 weeks ago

Reply from 2-10 Home Buyers Warranty

Hi Chuck Lombardo, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 4th, 2026

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Sissy Jean Loxahatchee, Florida

Technician was fantastic he went and got the part and came back and fixed everything the same day

3 weeks ago

Reply from 2-10 Home Buyers Warranty

Hi Sissy Jean, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 24th, 2026

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Verified Customer

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Samuel

Peace of mind when it comes to fix something that doesn’t work

2 months ago

Reply from 2-10 Home Buyers Warranty

Hi Samuel, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 25th, 2026

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Bala

Some of the hvac technicians I have met through 2-10 experience have been honest, upfront, topnotch and empathetic.

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Bala, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 9th, 2026

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Shelby Arcuri

Horrible customer service. Warranty doesn't cover anything it says it does. Took me day's to get someone to help me cancel the policy. Rude people on the customer service line. No follow up. Want to let other consumers know to not buy this plan.

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Shelby Arcuri, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Apr. 1st, 2026

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chris prisock

Worst company ever all you get is a runaround and then coming up with reasons to not pay out they send people that have zero idea of what they’re doing no clue whatsoever. How does the heat and air guy not know where to hook gauges up on a heat pump? If I could get negative stars, I would.

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi chris prisock, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Mar. 26th, 2026

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Verified Customer

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David

The HVAC service person 2-10 sent to fire up my furnace for the winter was outstanding.

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi David, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 26th, 2026

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Verified Customer

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Marie

I have had 2-10 warranty for YEARS . Even though the cost is high , the service is very good .

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi Marie, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 22nd, 2026

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Verified Customer

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Martin

So far very easy to submit for service. My issue with heater was fixed extremely fast.

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi Martin, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 22nd, 2026

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Verified Customer

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Eric

The total cost of the repair far exceeded market rates. I paid more with my warranty than if I had paid completely out of pocket. In addition, the company referenced by the plumber dispatched for water damage remediation damaged some of the good plumbing. It's also extremely slow to go through the warranty.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Eric, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jan. 15th, 2026

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Verified Customer

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Jodi

As a realtor, I was familiar with 2-10 reputation for being reliable and responsive to their customers needs.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Jodi, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 8th, 2026

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Verified Customer

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Ron

Easy to use and they always contact me right away when I file a claim. I highly recommend them compared to others.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Ron, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 8th, 2026

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Bradley Helton

Honestly I don’t know how this company is still in business. My experience with them has been absolutely awful. My claim has been sitting with no movement for nearly 2 months. Want to call and ask what’s happening? You’ll get an automated message that says they “are experiencing high call volume and are unable to take your call” and it will hang up. Want to check the website for a status update? No information. I have a screenshot of when I was actually able to wait in hold instead of it auto hanging up and I was on hold for 2 HOURS before I finally gave up and ended the call myself. This has been months of this. Do yourself a favor and find a different warranty company. My realtor recommended this company and has felt so bad about the service we have gotten from 2-10 that she has sent us an apology note with a gift card to try and help cover the expense of fixing a covered issue our self

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi Bradley Helton, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jan. 26th, 2026

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christopher viveiros

They were timely, professional, and provided us with a clear understanding of the problem, addressing what they could and informing us what needed to be referred back to 2-10 for further approval.

4 months ago

Reply from 2-10 Home Buyers Warranty

Thank you, christopher! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 15th, 2026

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Ronald Brannon

I liked the prompt response and the knowledge of the tech who performed my service call. Plus the 30 day warranty was really good and gave me confidence that I would be able to get service without additional cost

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Ronald Brannon, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 15th, 2026

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Stephanie Jones

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Stephanie Jones, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 26th, 2025

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Michael Dowdy

I have had 2-10 for about 7 years now and will not be renewing after my most recent transaction. We had a plumbing leak which damaged ceiling and wall drywall. It was very minimal and happened on a Friday night. As with every claim you have to wait until next business day usually before you even get contacted and then you are at the scheduling mercy of the service company they select. Due to existing damage and desire to mitigate any further damage we wanted reasonably to get the repair going as soon as possible. The good news is 2-10 does allow you to hire your own contractor with a pre-approved limit minus your deductible. Bad news is that limit isn't enough to do any work, $200 for plumbing. You then have to call to get that price increased if the quoted repair will cost more, which it will for plumbing. Our plumber came out on a Saturday (next day) to diagnose as we called it in late Friday night. Discovered the pipe break in the wall for a $129 diagnostic fee which seemed reasonable. Quoted repair to replace 2 inch copper pipe was $600, also reasonable. I tried calling 2-10 while plumber was there to get increased approval. No answer after two tries Saturday and three tries Sunday. I approved the plumber to repair on Sunday and paid the invoice. Monday I am able to speak to 2-10 and the initial rep denies all payment because I approved the repair. I advised that this wasn't acceptable as I was already pre-approved for $200 and they were not available to make approvals. He came back stating they would reimburse the $129 minus our $100 service fee. I again stated that was unacceptable and asked for a supervisor. After waiting about 10 minutes they advised they would call back. I received a call a few hours later and the supervisor conceded they would reimburse the full $200 but could not give anymore because my pipe was in the wall. Little did I know you have to pay extra for the concealed coverage. Ridiculous as all houses have some concealed pipe. My two cents.....consumers buy these warranties so that when something happens the cost is mitigated and the effort to resolve is minimal. If you want a timely repair for something, which we all do, you have to set things up yourself. And don't do anything over the weekend as 2-10 apparently holds banker hours and will not assist. Lastly don't get fooled with their cheaper plans, because small technicalities like concealed pipe may put the cost on you anyway. I will be shopping our warranty for someone with 7 days a week support and one that covers all pipes, not just those that are exposed. If it was exposed I could repair it.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Michael Dowdy, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Dec. 26th, 2025

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Desiree Arnold

2-10 sends nothing but top notch technicians to your home. When filing a claim online service is quick and fast no longer waiting period for a tech to come out. Highly recommend 2-10. You will thank me later.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Desiree Arnold, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 17th, 2025

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Leander corprew Virginia Beach, Virginia

Finally listening to the needs of family

1 week ago

Reply from 2-10 Home Buyers Warranty

Hi Leander corprew, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 11th, 2026

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Roland Castillo

2- 10 Home Buyers Warranty is by far the most comprehensive and responsive warranty company my family has worked with. We are able to submit claims for services and manage the entire process online. The air conditioning company they contract with was very efficient and responsive.

6 months ago

Reply from 2-10 Home Buyers Warranty

Hi Roland Castillo, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 24th, 2025

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Francesca Napolitano

I was having refrigerator issues and 2-10 dispatched SouthWest Appliance Repair company and Paul came out to identify the issue. I was so impressed by his knowledge, professionalism and quick reply, that I will always recommend them to any of my clients. 2-10 is fortunate to have this company represent!

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Francesca Napolitano, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 30th, 2025

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D L Mills

Florida Pro Services was fast in getting to me during regular business hours. They showed up a little earlier than the original arrival time, which was great so that my service repair could begin quickly. The technician, Dario, was friendly, personable and efficient.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi D L Mills, we're glad to hear Dario with Florida Pro Services gave you such excellent service! Thanks for sharing and thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 26th, 2025

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Verified Customer

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Miguel

I had a great experience with my appliance repairs. When my stove needed a replacement part, they offered a fair price for a new one instead. They also quickly diagnosed and fixed my AC when it broke down. Overall, their customer service is impressive, and they respond to claims in a timely manner. Highly recommend for reliable coverage!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Miguel, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 17th, 2024

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Verified Customer

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Cindy

I had a positive experience with the service, having used it for repairs on my doorbell and water heater. The only downside was the service fee, which I wish had been lower. Overall, I found the assistance helpful and effective.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Cindy, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 17th, 2024

2-10 Home Buyers Warranty Reviews