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2-10 Home Buyers Warranty Reviews

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Jeff Orange Park, FL

This company was recommended to me by a repairman that I have a lot of trust in. I’ve had other home warranty services and they have not performed like 2-10. They are very generous. We got a new refrigerator completely covered including the installation.

5 years ago

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Reply from 2-10 Home Buyers Warranty

Hey there Jeff, we’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Feb. 2nd, 2021

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Robert Bradenton, FL

Called in yesterday because my dishwasher was making noise. A gentleman called me two hours later and showed up at nine thirty this morning and found the motor had to be changed. This is the second time this technician has come, the first time was for the refrigerator. He is excellent. Typically they respond very quickly and professionally.

5 years ago

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Reply from 2-10 Home Buyers Warranty

Hey Robert, thanks for your fantastic rating. Everyone at 2-10 Home Buyers Warranty works really hard to make it easy for you to recommend our services to others. Thank you for your continuing business!

Feb. 9th, 2021

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Chase Owensville, IN

They’ve fixed every issue we’ve had so far. Right before Christmas, we had out hot water heater go out and they made quick contact with the provider. They weren’t able to replace it until after Christmas but it was still very quick work.

5 years ago

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Reply from 2-10 Home Buyers Warranty

Wow, thank you for the excellent review, Chase. Everyone at 2-10 Home Buyers Warranty is super happy that you want to renew your Service Agreement with us and would also recommend our services! Thanks again for your continuing business.

Feb. 9th, 2021

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Anonymous Atlanta, GA

When we moved into our new house we found some problems with the dishwasher and some other issues that we didn’t know how to fix so we called on the home warranty. Every time, they tell me a half an hour before they arrive to do the job.

5 years ago

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Reply from 2-10 Home Buyers Warranty

Hi, we’re happy that your service request went smoothly. At 2-10 Home Buyers Warranty, we take pride in making the service request process as smooth as possible. Thanks for your continuing business!

Feb. 9th, 2021

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Anonymous Youngstown, OH

2-10 came with my house purchase. The only time I’ve had a problem with a leaky toilet, it was handled in a professional and prompt manner. The technician was very professional and did a good job. I appreciate that the process is simple and not a long drawn out process where you have to make several phone calls.

5 years ago

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Reply from 2-10 Home Buyers Warranty

Hi, we’re happy that your service request went smoothly. At 2-10 Home Buyers Warranty, we take pride in making the service request process as smooth as possible. Thanks for your continuing business!

Feb. 9th, 2021

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Ann Loganville, GA

There's been a lot of miscommunication sometimes when I'm having a problem and it usually takes longer to get it solved. Our hot water heater failed and it took three days to get someone to come out here and they did come out here but they had to go back for the part. They charged me while I was waited for the service. They were trying to charge me a second time or that initial payment and the hot water heater's part was the wrong one, when it was re-ordered I had to wait longer and then when they did get it working it didn't work that day.

5 years ago

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Reply from 2-10 Home Buyers Warranty

Hi there Ann, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Feb. 9th, 2021

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Brian Myrtle Beach, SC

We purchased our home and within a few weeks there was an issue with hot water heater and we called 2-10 and they got us an appointment promptly. The technician was prepared with the equipment to handle the situation. I would recommend them.

5 years ago

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Reply from 2-10 Home Buyers Warranty

Hey there Brian, we’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Feb. 9th, 2021

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Richard Owings, MD

Every time I call for something they’ve been able to get it resolved. They had a technician out the next day to resolve the problem with the air conditioning. The website is buggy on both the desktop and the mobile version so I typically have to call in and speak to an actual person to get a ticket opened. It is more expensive than other home warranties I’ve had for the same service.

5 years ago

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Reply from 2-10 Home Buyers Warranty

Hi there Richard, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Feb. 9th, 2021

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eddie kinlaw Atlanta, Georgia

The technician was excellent. He explained everything to us a was very patient and informative.

3 weeks ago

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Reply from 2-10 Home Buyers Warranty

Hi eddie kinlaw, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 21st, 2026

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Carroll Joines Leland, North Carolina

The service company assigned was reputable in my community, professional, and fixed the problem quickly.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hi Carroll Joines, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 8th, 2026

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Ernie Febo Phenix City, Alabama

2-10 home warranty co. Is a good company to work with. From scheduling service to rates. We where pleased with service provided. We recommend this company.

2 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Ernie Febo, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 23rd, 2026

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Steven Abb Plymouth Township, Pennsylvania

We have had 2/10 home warranty for over a year which now they are under American Home Shield. Your yearly allowance for each claim gets eaten up fast by the contract vendors. Example 1: pool pump leaked, paid the service call fee: within 2 months same problem, paid additional fee, replaced the part that should have been fixed to begin with. When a filter ring burst, no more money to replace. Example 2: Fridge ice machine froze up, paid the service fee, took three visits and 2 days of refrigerator defrost only for them to turn it back on and say it should be good now. Lasted 3 months before freezing up again. Example 3: AC went out, paid the service fee, contractor was there 10 minutes and said the unit needed to be replaced which should trigger the $5,000 replacement cost. Nope, the contractor sent in a $100 part to be replaced and my end would be $1300 for Freon. Once this takes place you are trapped, they will only cover that part, the contractor blocked our number, 2/10 would never call us back, and offered us a $355 cash in lieu. That’s how they scam you. They know you need AC the contractor wins with business if you then decide to replace the unit they get a free referral, and the warranty company doesn’t have to pay replacement cost with a cheap fix that they clearly made up. The contractor was Florida home Pro which has a 1.4 star rating on google. Do not ever get a home warranty thinking this will make your life easier. Every call takes forever and we are going on week 3 without AC. This is a SCAM

3 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Steven, we're sorry to hear how you feel. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jun. 22nd, 2026

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Heather Garner Richmond, Virginia

I purchased a home warranty policy on April 2026, and my experience has been extremely disappointing. Since purchasing the policy, I have repeatedly encountered issues with customer service. On multiple occasions, I have been told that my information could not be found, despite being an active customer. Calls have gone unanswered, I have been placed on hold for extended periods, and I have even been disconnected during attempts to obtain assistance. My most serious claim involved a sewage leak beneath my home. Raw sewage was leaking into the crawlspace and surrounding yard, creating unsanitary conditions and exposing my family to strong sewer odors. Despite the urgent nature of the situation, I was unable to receive timely assistance and was left waiting for over a week. Because the issue required immediate attention, I located a company on my own to address the problem. I was informed that the company that completed the work would need to contact the warranty company directly in order to process the claim and reimbursement. Prior to that I was advised that I would be eligible for up to $2,000 in reimbursement if I completed a form and submitted payed in full receipts and work order information; however, I have received no meaningful update or resolution regarding that claim. I paid approximately $700 for this warranty coverage with the expectation that the company would provide assistance when major home systems failed. Instead, I have spent significant time trying to obtain help, with little to no support when urgent issues arose. Based on my experience, I cannot recommend this company. I am requesting that my unresolved claims be addressed immediately and that my policy be canceled due to the company's failure to provide the level of service promised.

3 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Heather Garner, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jun. 16th, 2026

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Mark

Repair techs arrived an hour and 11 minutes after the stated arrival window. Work was performed satisfactorily but had to be accomplished while we were cooking and eating dinner. Awkward situation.

8 months ago Edited January 22, 2026

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Reply from 2-10 Home Buyers Warranty

Hi Mark, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jan. 22nd, 2026

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Stephen

Customer Review Video

8 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Srephen, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 9th, 2026

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Dr

Recommended by our realtor. We have been pleased with the response of 2-10 Warranty and the service contractors they have provided.

8 months ago

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Reply from 2-10 Home Buyers Warranty

Thank you, Dr! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 15th, 2026

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Adam Kuhn Bethesda, Maryland

I renew year after year - with selected and targeted coverage. For instance - I leave HVAC to a separate vendor but get as much of the other coverage as possible - especially the "supreme" for things like outdoor faucets.

4 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Adam Kuhn, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 13th, 2026

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David McSweeney

"Responded promptly. Kept to promised timeframes. I always knew what was being done and why, excellent communications from the tech. I like the official and efficient way that payment and work was signed off".

5 months ago

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Reply from 2-10 Home Buyers Warranty

Hi David McSweeney, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 24th, 2026

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Aj Milligan

The ease of filing the claim was important. The technician that came out was very thorough. The company sent someone out on the day. They said they would and in the timeframe they said they would.

5 months ago

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Reply from 2-10 Home Buyers Warranty

Hi AJ , we're excited to hear about your experience. Thank you for sharing and being a part of 2-10 Home Buyers Warranty

Apr. 13th, 2026

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Anehcefe

My repair man was quiet, sweet and efficient. I didn't like the fact that it took a long time to get the part but I did appreciate that once the part was made available he came and it only took about an hour to get my stove up and running again. And the fact that I have this warranty made the repair much easier financially it cut my stress 75%

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Anehcefe, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 6th, 2026

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Grace McKenna

User friendly portal when you need to file a clam Once a claim is filed, they assigned a contractor within few days Saved time and money to do research and limit your liability and out of pocket payment if you buy the option to cover your appliances Highly recommend the new home owners to purchase home buyers warranty!!

8 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Grace McKenna, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 9th, 2026

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Alison Hudson

I'm very happy with the service and attention I've received from 2-10. My claims are always handled expertly and I have every tool I could need to follow up on the status or get any doubt answered. I'm sure I will be renewing my warranty when expiration date comes around.

8 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Alison Hudson, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 15th, 2026

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Miguel

I had a great experience with my appliance repairs. When my stove needed a replacement part, they offered a fair price for a new one instead. They also quickly diagnosed and fixed my AC when it broke down. Overall, their customer service is impressive, and they respond to claims in a timely manner. Highly recommend for reliable coverage!

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Miguel, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 17th, 2024

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Cindy

I had a positive experience with the service, having used it for repairs on my doorbell and water heater. The only downside was the service fee, which I wish had been lower. Overall, I found the assistance helpful and effective.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Cindy, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 17th, 2024

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Robert

I had a broken washing machine but recently used the service for a garbage disposal replacement, which went well. I also had a positive experience using it for a refrigerator I bought a while back. Overall, my experiences have been satisfactory, though I haven't used it extensively.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Robert, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 17th, 2024

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Elmer

I had a great experience with the service. They quickly fixed my refrigerator, and it's been working perfectly since. I would definitely recommend them to others looking for reliable appliance repair.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Elmer, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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David

I had a great experience with my warranty claim for a broken dryer. After electrical issues, an electrician was referred and resolved everything efficiently. The service was excellent, though the website could use improvement. Overall, I've been satisfied with the service over the years!

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi David, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Dennis

I had mixed experiences with my claims. The service for my refrigerator was outstanding; the technician was professional and helpful. However, my thermostat replacement felt rushed, and I received something different from what I expected. Overall, the coverage is good, but I'm not entirely satisfied with the thermostat issue.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Dennis, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Renaldo

I had a recent issue with a faulty circuit breaker and needed a water heater replacement. The service from 2-10 has been prompt and responsive, which I appreciate. They've shown knowledge in ensuring their contractors are well-equipped for the job. Overall, it's still a work in progress, but I'm satisfied with their support so far.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Renaldo, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Michael

I found the service process incredibly easy and efficient. Scheduling my furnace tune-up online was straightforward, and the technician arrived the same day. He even helped with my second furnace without any hassle. Additionally, I was pleasantly surprised by a bonus program I wasn't aware of, which made my experience even better. Highly recommend!

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Michael, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Stephen

I've had great experiences with this service over the years. They've quickly resolved issues with my washer and AC, and I've always been pleased with the technicians. The only hiccup was with my hot water heater, which took longer to address, causing some frustration. Overall, I'm satisfied with their responsiveness and support.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Stephen, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Lindsey

I had a great experience with the claims management and contractor relations teams; they were efficient, professional, and knowledgeable. However, the customer service representatives were less helpful and lacked expertise. Setting up an online appointment was a breeze and saved me from having to speak to anyone. Overall, a mixed experience.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Lindsey, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Paula

I had to find my own contractor for my heating and air unit replacement, which led to a lot of exhausting paperwork. While the representative was nice and informative, I won't use this service again. They paid part of the bill, but not as much as I expected since it wasn't their contractor. It was better than nothing, but not a great experience overall.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Paula, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Victoria

I had an issue with my garage door, but the service team responded quickly and resolved it the same day. The technicians were knowledgeable and friendly. However, communication from the call center was lacking, leading to some frustration. Overall, the on-site service was great, but the support process could use improvement.

2 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Victoria, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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Charlene

I experienced issues with my HVAC system and it took some time to get a replacement. While the service team was generally responsive, I found it frustrating that I had to continue paying service fees for repairs and decisions that felt out of my control. Overall, the process could be improved for better customer experience.

2 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Charlene, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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William

I had excellent service when replacing my garage door opener and ice maker, with prompt responses to my requests. However, I faced some issues with customer service; one representative was rude about my website navigation, and during the air conditioning repair, the technician shared unsolicited political opinions. Overall, the service was good, but the customer experience could improve.

2 years ago

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Reply from 2-10 Home Buyers Warranty

Hi William, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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Steven

I had some issues with my refrigerators, but they were fixed promptly, with one getting a permanent solution after a few attempts. Overall, I'm satisfied with the service. The website is user-friendly, and I've always received quick responses to my inquiries.

2 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Steven, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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Jim Rife

Been with them for over 20 years & very pleased with overall service. I had already left a review & not sure who is requesting this so not sure how to answer question about wh i requesting this review??

2 years ago Edited September 24, 2024

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Reply from 2-10 Home Buyers Warranty

Hi Jim Rife, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 13th, 2024

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Merle

The plumbing issue in my secondary bathroom was quickly resolved with flawless service. There were no hiccups - service was requested, technician came out, fixed it, and payment was seamless. Overall, a great experience.

2 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Merle, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 26th, 2024

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Anonymous

I recently had a plumbing issue and contacted my warranty company, 2-10. However, I never heard back from the plumbers they connected me with. After reaching out to 2-10 multiple times, I discovered that the plumbers no longer work with them due to payment issues. This lack of communication and unreliable service has left me frustrated and disappointed with 2-10's handling of my warranty claim.

2 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Anonymous, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jun. 26th, 2024

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Kendrick

The service I received was pretty good and accurate. The vendor did an excellent job and came out quickly to fix the problem, unlike previous experiences. I appreciated the prompt response and efficient service provided.

2 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Kendrick, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Joseph

I recently had some issues with my refrigerator service, but overall, my experiences with air conditioning and heating were positive. The company mostly took care of my needs promptly and efficiently, although there were some hiccups. Despite a few bumps, I am generally satisfied with the service provided by 2-10.

2 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Joseph, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Stephen

I recently had an issue with my water heater and called for service. The technician came promptly but unfortunately, the problem was not resolved. Despite this, I must say that the customer service was excellent.

2 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Stephen, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Sharon

I had to use this service once due to an issue with my HVAC unit. The experience was not good. The customer service was unhelpful and rude, and the problem was not resolved. I would not recommend this service to anyone.

2 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Sharon, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Marlene

I recently had some maintenance issues in my home that needed attention. The dishwasher stopped working, but thankfully it was promptly replaced. Additionally, there was a leak in my toilet that was taken care of efficiently. I was pleased with the service provided and grateful for the quick response to my problems.

2 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Marlene, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Bobby

I used this so many times. I used it for my refrigerator. It was fixed so many times that it couldn't be fixed. So they replaced it for me. And my garage door. Just any time I file the claim they have come through for me.

2 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Bobby, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Judy

I called in to make my claim and they sent someone out and it got it done. I like the contractors, and subcontractors that they have, especially now with the prominent electric.

2 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Judy, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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James

I used it about 3 weeks ago regarding my ice maker machine. They responded to me very promptly. The employee was very, very courteous to me and very helpful to me. It was a pleasant experience.

2 years ago

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Reply from 2-10 Home Buyers Warranty

Hi James, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Eric

I only used it once for some electrical issues that I was having for in one of my panels. And basically got good customer care. Only took like 2 days for them to come out, but they would have fixed everything.

2 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Eric, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Andrew

I had a plumbing issue where my bathtub and my shower were backed up, and my toilet refused to flush. And the 2-10 Home Buyers Warranty, hire a contractor to come out and fix it.

2 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Andrew, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024