2-10 Home Buyers Warranty: Read 4,508 User Reviews From Real Homeowners

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Verified Customer

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Darren Bowie, MD

Their customer service department is getting better at following through and making sure service providers have completed the job. We had issues with them following through, but they're definitely improving. They provide the service you're looking for at a reduced rate and I feel they are comparable and competitive with other home warranty companies we've used in the past.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Darren, we’re happy that you had a good experience with 2-10 Home Buyers Warranty overall. We really appreciate your suggestions on ways we can improve our services.
If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.

Feb. 8th, 2021

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Verified Customer

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Don Williamsburg, VA

2-10 Home Buyers Warranty offered the best value out of all the warranty companies I looked at. They've been responsive to my needs over the years. Unfortunately they still haven't resolved my recent issue with the hot water heater. Every other complaint I've had in the past though has been met with prompt professionalism. My overall opinion is that I've had excellent service.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Don, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Feb. 8th, 2021

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Verified Customer

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Anonymous De Bary, FL

Home Buyers Warranty always has a quick response to my needs. Recently, I had work on a spa that I needed to have done in a quick and efficient manner and the contractor did a great job. I've had a great response time from this company and have great experiences with the contractors they send to me.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there, we’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!

Feb. 8th, 2021

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Verified Customer

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Laura Nolensville, TN

I have dealt with 2 other home warranty companies in the past and always ended up frustrated. They quickly found a repair company for me who came out quickly to diagnose the problem, order the part and return to install the part with only one phone call from me.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Laura, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Feb. 4th, 2021

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Verified Customer

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Ronly Land O Lakes, FL

The real estate agent purchased it for us. Purchasing a used house sometimes had issues and having a warranty gives you peace of mind. 2-10 is responsive and thorough. They fixed my repair quickly with little effort on my side.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ronly, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Feb. 2nd, 2021

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Verified Customer

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Jeff Orange Park, FL

This company was recommended to me by a repairman that I have a lot of trust in. I’ve had other home warranty services and they have not performed like 2-10. They are very generous. We got a new refrigerator completely covered including the installation.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Jeff, we’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Feb. 2nd, 2021

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Verified Customer

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Ann Loganville, GA

There's been a lot of miscommunication sometimes when I'm having a problem and it usually takes longer to get it solved. Our hot water heater failed and it took three days to get someone to come out here and they did come out here but they had to go back for the part. They charged me while I was waited for the service. They were trying to charge me a second time or that initial payment and the hot water heater's part was the wrong one, when it was re-ordered I had to wait longer and then when they did get it working it didn't work that day.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Ann, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Feb. 9th, 2021

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Verified Customer

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Anonymous Youngstown, OH

2-10 came with my house purchase. The only time I’ve had a problem with a leaky toilet, it was handled in a professional and prompt manner. The technician was very professional and did a good job. I appreciate that the process is simple and not a long drawn out process where you have to make several phone calls.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi, we’re happy that your service request went smoothly. At 2-10 Home Buyers Warranty, we take pride in making the service request process as smooth as possible. Thanks for your continuing business!

Feb. 9th, 2021

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Verified Customer

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Anonymous Atlanta, GA

When we moved into our new house we found some problems with the dishwasher and some other issues that we didn’t know how to fix so we called on the home warranty. Every time, they tell me a half an hour before they arrive to do the job.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi, we’re happy that your service request went smoothly. At 2-10 Home Buyers Warranty, we take pride in making the service request process as smooth as possible. Thanks for your continuing business!

Feb. 9th, 2021

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Verified Customer

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Chase Owensville, IN

They’ve fixed every issue we’ve had so far. Right before Christmas, we had out hot water heater go out and they made quick contact with the provider. They weren’t able to replace it until after Christmas but it was still very quick work.

5 years ago

Reply from 2-10 Home Buyers Warranty

Wow, thank you for the excellent review, Chase. Everyone at 2-10 Home Buyers Warranty is super happy that you want to renew your Service Agreement with us and would also recommend our services! Thanks again for your continuing business.

Feb. 9th, 2021

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Verified Customer

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Robert Bradenton, FL

Called in yesterday because my dishwasher was making noise. A gentleman called me two hours later and showed up at nine thirty this morning and found the motor had to be changed. This is the second time this technician has come, the first time was for the refrigerator. He is excellent. Typically they respond very quickly and professionally.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey Robert, thanks for your fantastic rating. Everyone at 2-10 Home Buyers Warranty works really hard to make it easy for you to recommend our services to others. Thank you for your continuing business!

Feb. 9th, 2021

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Verified Customer

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Brian Myrtle Beach, SC

We purchased our home and within a few weeks there was an issue with hot water heater and we called 2-10 and they got us an appointment promptly. The technician was prepared with the equipment to handle the situation. I would recommend them.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Brian, we’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Feb. 9th, 2021

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Verified Customer

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Richard Owings, MD

Every time I call for something they’ve been able to get it resolved. They had a technician out the next day to resolve the problem with the air conditioning. The website is buggy on both the desktop and the mobile version so I typically have to call in and speak to an actual person to get a ticket opened. It is more expensive than other home warranties I’ve had for the same service.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Richard, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Feb. 9th, 2021

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Baca Stiletto Middleburg, Florida

Easy to request service and they use knowledgeable and professional companies to handle the repair.

2 weeks ago

Reply from 2-10 Home Buyers Warranty

Hi Baca Stiletto, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 23rd, 2026

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Sandi Irby Cedar Hill, Tennessee

I love my 2-10 Home Warranty. They are very responsive and have saved me a lot of money!

2 weeks ago

Reply from 2-10 Home Buyers Warranty

Hi Sandi Irby, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 23rd, 2026

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NaturalDoc Blu

I highly recommend 2-10 Home Buyers Warranty company. I received a policy when I purchased my home 7 years ago and I have held my policy ever since. Over the years they have saved me literally thousands of dollars in home repairs. But that cannot compare to the peace of mind I have from knowing that when something goes wrong 2-10 is there to help me. As a landlord, I can relax knowing that when my tenant calls with a problem, I can go straight to 2-10 for the needed repairs. The staff are always friendly and helpful. The service has always been exactly as promsised, no surprises. Just carefully choose your policy terms and relax knowing that 2-10 has you covered. This may sound made up because I am a writer by trade. But I assure you that every word is true and I have received no compensation for saying this.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi NaturalDoc Blu, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 18th, 2025

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christina pacheco Tempe, Arizona

I have made two claims and both have been taken care of professionally and timely manner. Totally recommend them!

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Christina, we're glad to hear your experiences were a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 12th, 2026

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Terrance Sampson Benson, North Carolina

Responsive to my needs. Nice and friendly people even when I had a complaint. Seems they contacted my service company and got things right.

2 months ago

Reply from 2-10 Home Buyers Warranty

Hi Terrance Sampson, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 2nd, 2026

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JIORDYN CLEMENTS San Antonio, Texas

Excellent service!! I was schedule for an appoint on a Friday and they called with a cancellation. The customer service was exceptional

2 months ago

Reply from 2-10 Home Buyers Warranty

Hi JIORDYN CLEMENTS, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 27th, 2026

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Someone Special Chesapeake, Virginia

I've been a 2-10 customer for 14 years. I love their service and I am comfortable with knowing that I am getting what I pay for.

2 months ago

Reply from 2-10 Home Buyers Warranty

Hi Someone Special, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 20th, 2026

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Penelope McGee Oxford, North Carolina

I moved from the city to the country. 210 Found a company that could come the extra miles They repaired the problem and I am back in business.

2 months ago

Reply from 2-10 Home Buyers Warranty

Hi Penelope McGee, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 20th, 2026

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Ashley McLeod Burnettown, South Carolina

I have been a customer since 2021 and am currently in a dispute over a replacement offer that does not meet the requirements of my contract. They proposed a replacement with less capacity and lower efficiency than my original unit. They also made a false written statement about available replacements under the Whirlpool umbrella to justify their inadequate offer. After 5 calls over 10 days with multiple promised supervisor callbacks never received, I have filed complaints with the BBB and the SC Department of Insurance.

2 months ago

Reply from 2-10 Home Buyers Warranty

Hi Ashley McLeod, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

May. 20th, 2026

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Ken Kunz Prosper, Texas

Raymond was professional and thorough in fixing our washer. He explained the problem and solution when the parts were ordered, finished the job quickly. Thanks!

2 months ago

Reply from 2-10 Home Buyers Warranty

Hi Ken Kunz, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 6th, 2026

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Crystal Ackerman Buena Vista, Colorado

SCAM!!!! FRAUD!!!! AVOID 2-10 HBW!!! I filed two claims in Feb 2026 in which they were authorized. On Feb 20, 2026 - I was told I would receive payment in 10-15 business days. and have STILL NOT received payment. I've spent 30+ hours on the phone (the majority of that on hold) trying to escalate these matters. I was then told one check had been mailed Feb 25 & the other on Mar 4 and have NOT RECEIVED PAYMENT (now 2 months later)!! When I call, I am not able to escalate to a supervisor or speak with anyone in accounting. They toss me around to different departments, assure me my checks are coming, and I'm told I will be given a call back in 3-5 business days (and then never receive a call). At this point I don't believe there is any intention on actually paying my claims.

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi Crystal Ackerman, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

May. 4th, 2026

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Verified Customer

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Mark

Repair techs arrived an hour and 11 minutes after the stated arrival window. Work was performed satisfactorily but had to be accomplished while we were cooking and eating dinner. Awkward situation.

6 months ago Edited January 22, 2026

Reply from 2-10 Home Buyers Warranty

Hi Mark, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jan. 22nd, 2026

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Stephen

6 months ago

Reply from 2-10 Home Buyers Warranty

Hi Srephen, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 9th, 2026

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Dr

Recommended by our realtor. We have been pleased with the response of 2-10 Warranty and the service contractors they have provided.

6 months ago

Reply from 2-10 Home Buyers Warranty

Thank you, Dr! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 15th, 2026

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Verified Customer

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Roland

2-10 is a partnered with the builder of my home and it made sense to work with them as well. It has been a very beneficial experience.

6 months ago

Reply from 2-10 Home Buyers Warranty

Thank you, Roland! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 9th, 2026

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Carlos

Always assign companies 2 hours away instead of the general area. I have to cancel and call to make changes for someone closer to me. Wasting time in following up.

6 months ago

Reply from 2-10 Home Buyers Warranty

Hi Carlos, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 9th, 2026

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Vivian Sweat Jonesboro, Georgia

2-10 Home Warranty Plans are reasonable. I personally have been always satisfied with this home plan. The contractors that are scheduled are excellent. You should call 2-10 right now.

5 months ago Edited June 30, 2026

Reply from 2-10 Home Buyers Warranty

Hi Vivian Sweat, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 6th, 2026

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Bonita B

Having this home warranty is a lifesaver it has saved me time and money on repairs to my appliances. Their portal is very user friendly, easy to file claims and get the repairs scheduled expeditiously. Thanks 2-10❤️

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Bonita B, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 12th, 2026

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fred elmore Spring Lake, North Carolina

God Bless you all Mightly 🙏. Thank you.

1 week ago

Reply from 2-10 Home Buyers Warranty

Hi fred elmore, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 27th, 2026

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Grace McKenna

User friendly portal when you need to file a clam Once a claim is filed, they assigned a contractor within few days Saved time and money to do research and limit your liability and out of pocket payment if you buy the option to cover your appliances Highly recommend the new home owners to purchase home buyers warranty!!

6 months ago

Reply from 2-10 Home Buyers Warranty

Hi Grace McKenna, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 9th, 2026

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Alison Hudson

I'm very happy with the service and attention I've received from 2-10. My claims are always handled expertly and I have every tool I could need to follow up on the status or get any doubt answered. I'm sure I will be renewing my warranty when expiration date comes around.

6 months ago

Reply from 2-10 Home Buyers Warranty

Hi Alison Hudson, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 15th, 2026

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Ellen Bowman

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Ellen Bowman, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 31st, 2024

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2-10 Home warranty

My oven quit working, I called in to notify them, they put in work order and in 2 hours the technician from Advanced Appliance called, set the appointment. The technician arrived promptly, diagnosed the problem and fixed the oven Easy-peesy and now I am cooking with gas!

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi 2-10 Home warranty, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 16th, 2025

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Verified Customer

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Cindy

I had a positive experience with the service, having used it for repairs on my doorbell and water heater. The only downside was the service fee, which I wish had been lower. Overall, I found the assistance helpful and effective.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Cindy, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 17th, 2024

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Verified Customer

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Elmer

I had a great experience with the service. They quickly fixed my refrigerator, and it's been working perfectly since. I would definitely recommend them to others looking for reliable appliance repair.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Elmer, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Verified Customer

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Robert

I had a broken washing machine but recently used the service for a garbage disposal replacement, which went well. I also had a positive experience using it for a refrigerator I bought a while back. Overall, my experiences have been satisfactory, though I haven't used it extensively.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 17th, 2024

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David

I had a great experience with my warranty claim for a broken dryer. After electrical issues, an electrician was referred and resolved everything efficiently. The service was excellent, though the website could use improvement. Overall, I've been satisfied with the service over the years!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi David, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Verified Customer

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Miguel

I had a great experience with my appliance repairs. When my stove needed a replacement part, they offered a fair price for a new one instead. They also quickly diagnosed and fixed my AC when it broke down. Overall, their customer service is impressive, and they respond to claims in a timely manner. Highly recommend for reliable coverage!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Miguel, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 17th, 2024

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Verified Customer

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Renaldo

I had a recent issue with a faulty circuit breaker and needed a water heater replacement. The service from 2-10 has been prompt and responsive, which I appreciate. They've shown knowledge in ensuring their contractors are well-equipped for the job. Overall, it's still a work in progress, but I'm satisfied with their support so far.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Renaldo, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Verified Customer

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Paula

I had to find my own contractor for my heating and air unit replacement, which led to a lot of exhausting paperwork. While the representative was nice and informative, I won't use this service again. They paid part of the bill, but not as much as I expected since it wasn't their contractor. It was better than nothing, but not a great experience overall.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Paula, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Verified Customer

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Lindsey

I had a great experience with the claims management and contractor relations teams; they were efficient, professional, and knowledgeable. However, the customer service representatives were less helpful and lacked expertise. Setting up an online appointment was a breeze and saved me from having to speak to anyone. Overall, a mixed experience.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Lindsey, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Verified Customer

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Dennis

I had mixed experiences with my claims. The service for my refrigerator was outstanding; the technician was professional and helpful. However, my thermostat replacement felt rushed, and I received something different from what I expected. Overall, the coverage is good, but I'm not entirely satisfied with the thermostat issue.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Dennis, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Verified Customer

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Stephen

I've had great experiences with this service over the years. They've quickly resolved issues with my washer and AC, and I've always been pleased with the technicians. The only hiccup was with my hot water heater, which took longer to address, causing some frustration. Overall, I'm satisfied with their responsiveness and support.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Stephen, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Verified Customer

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Michael

I found the service process incredibly easy and efficient. Scheduling my furnace tune-up online was straightforward, and the technician arrived the same day. He even helped with my second furnace without any hassle. Additionally, I was pleasantly surprised by a bonus program I wasn't aware of, which made my experience even better. Highly recommend!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Verified Customer

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Victoria

I had an issue with my garage door, but the service team responded quickly and resolved it the same day. The technicians were knowledgeable and friendly. However, communication from the call center was lacking, leading to some frustration. Overall, the on-site service was great, but the support process could use improvement.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Victoria, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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Verified Customer

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Charlene

I experienced issues with my HVAC system and it took some time to get a replacement. While the service team was generally responsive, I found it frustrating that I had to continue paying service fees for repairs and decisions that felt out of my control. Overall, the process could be improved for better customer experience.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Charlene, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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Verified Customer

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William

I had excellent service when replacing my garage door opener and ice maker, with prompt responses to my requests. However, I faced some issues with customer service; one representative was rude about my website navigation, and during the air conditioning repair, the technician shared unsolicited political opinions. Overall, the service was good, but the customer experience could improve.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi William, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

2-10 Home Buyers Warranty Reviews