2-10 Home Buyers Warranty: Read 4,063 User Reviews From Real Homeowners

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Verified Customer

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Ashley Carnegie, PA

Timely responses and good contractors. My heater started to blow cool air and the contractor they chose for me responded quickly, was very courteous and friendly and was able to resolved the issue to the best possibility, he did a very good job.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ashley, we're glad to hear we got your heater taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Verified Customer

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Bob

They provided excellent service and I'm staying with them as long as possible. I had one claim so far and they were excellent both covering it and the company that they used has a contractor here who's service is top notch. Very very good about covering what needs to be covered.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bob, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 10th, 2022

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Stephanie

I was a little disappointed, I use them a few weeks ago and my contractor said this is probably not covered but I'm gonna submit it to two to ten, but I never heard back from them last time I had a claim. Several times they had to fix my Heating and air conditioning and my refrigerator they've not integrate with the plumbing the call since pre existing damage it wasn't covered, but I've used several times and I've usually been very happy, the contacts they send out are always very good.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Stephanie, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. Thank you for being the best part of 2-10 Home Buyers Warranty.

Jan. 10th, 2022

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Chanell Saint Petersburg, FL

With a few tweaks in certain things like communication it could be perfect. Communication is pretty good for the most part. Everything is answered in a timely manner and they are open. I had a couple issues with a plumbing company. They didn’t fix what they were supposed to fix. I was refunded the 25 dollar fee but it was frustrating. When my water heater went out, the person was sent right away and fixed it the next day.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Chanell, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 15th, 2021

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Anonymous Pooler, GA

I needed to use my warranty because the ventilation system the AC vents and everything in the house are not working correctly on one side of the house, I was told that we were outside of our year of builders warranty when in fact we're still within it because it was two years that was provided to us. I really haven't had any issues with the customer service person, it was just an issue with when I went to have some work done, they said that the one year warranty that I have with 2-10 as far as the business warranty was expired but it doesn't expire to 2022.and that was never rectified so.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your response. We're sorry to hear you're still waiting for a resolution, we're here to help. If you are still in need of assistance, please send us a private message at facebook. com/210HomeBuyersWarranty with your service address, and we'd be happy to help you get this resolved.

Dec. 15th, 2021

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Verified Customer

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DIMAS PLUGUEZ Gaithersburg, MD

Fast, easy, reliable service. Reasonably low co-payment. Easy to access account online. Efficient customer service before, during, & after each claim service. Emergency service available & reliable. Have used them for the entire 26 years we've owned our house.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dimas, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being the best part of 2-10 Home Buyers Warranty.

Nov. 4th, 2021

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Verified Customer

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Jerry

I appreciate their promptness. I had microwave not functioning on the weekend and they had a local appliance repair service called and out by Monday and within a couple of days had service. Parts were ordered and service was scheduled properly.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jerry, we're so glad to hear that! Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 4th, 2021

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Verified Customer

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Charlotte

2-10 has met all my needs at this point. The service was very good and prompt. I was happy they were able to solve my problems. I called to use my warranty, it was for a washing machine repair and then the repair person contacted me. He was very polite and courteous and kept me informed and cleaned up after they were done.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Charlotte, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Verified Customer

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Kathy Mahar

We've had two appliances issues in the last few months that have been addressed by 2-10 immediately even though the last one has to have a special part ordered. Great follow up and their service provider has been wonderful as well!

3 years ago Edited October 18, 2021

Reply from 2-10 Home Buyers Warranty

Hi Kathy, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Verified Customer

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Daniel

We just used it for a dishwasher problem, placed the claim online and the contractor called us, and they were here within a day or two and ordered parts and then came back and do the repairs so everything was so smooth. All the contractors we've used were exceptional. One had been forced upon us. They are prompt and knowledgeable.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Daniel, we're glad to hear everything went well. Thank you for your review and support!

Oct. 21st, 2021

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Verified Customer

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Herman

They are good the and then once you got a hold of somebody. Very quality contractors. A good contractor came out and did the work, I had no problem with their choice of contractors. I like the service although it's hard to get a get in touch with somebody, so you call it and spend an hour on the phone waiting, but once you get through this is good.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Herman, thank you for your response and honest feedback and thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Verified Customer

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Bruno

Service was done very quickly and it was just the seventy five dollar charge for the warranty. We had really good experiences with them. Not very long ago we had both the microwave and stove top problem and it was solved for us very quickly the parts were replaced.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bruno, we're glad to hear everything worked out with your stove top and microwave. Thank you for your review and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Frank Phoenix, AZ

I haven't really had any issues with their their customer support. I've actually had to use it several times but recently I discovered my toilet tank was cracked and so I had to contact them so that they could contact a plumber to come replace my toilet. I've been overall really satisfied. I would say I've only ever had like a couple of times where I had some issues with the service and it was more the contractors that they chose than the actual service itself.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Frank, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. Thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Verified Customer

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Anonymous La Vergne, TN

We were just very pleased with how quickly 2-10 came in and helped us. The man was very professional and he was very helpful and got the job done. Our air conditioning just froze up and it was leaking and we weren't sure if there was something going on with it so we called and somebody came out and took care of it.

3 years ago

Reply from 2-10 Home Buyers Warranty

We're so glad to hear that! Thank you for the review and for being a part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Verified Customer

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Anonymous Elgin, SC

So far they have been very prompt in getting a contractor to my home. The last time I used my warranty I called in the morning of and then early that afternoon a contractor was calling me to tell me he was on the way to my house and I was very pleased.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the great rating, we appreciate your response! Thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Verified Customer

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Donald Marana, AZ

I like the ease of use of the online tools. Customer support is timely, informative, and courteous. We used with the pool pump replacement, they sent someone out within a week, service was set up and it was replaced. They followed through and care of the broken equipment.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Donald, thank you for your review and feedback. We appreciate your continued support!

Sep. 24th, 2021

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Verified Customer

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Adam

When you call, sometimes you don't get them and you leave messages. Around the 12th of April we called for the upstairs air conditioner. It still has not bee repaired and we call every week. They keep saying they ordered the parts and will be there next week. The next week comes but still nothing. The feedback loop is not very good so we are very frustrated with the service. We've had lots of struggles because of COVID, we make service calls and they don't get attended to. We've had service people come, like when we have the air condition people come look and have no clue what the issue was. They said it was electrical and electricians came and said the compressor was down. They called a different company and that company comes in confirms it was the compressor and we wasted time waiting for the service.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Adam, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We're sorry to hear about the communication issues you described. We know how frustrating that can be. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Verified Customer

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Crystal

I used my warranty for work on my unit. They weren't able to fix it so I received a new unit. Customer service is pretty good, I'm very pleased with what I've received from 2-10. I haven't used it much but I think I was able to receive the proper information. Very positive. Trustworthy

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey Crystal, we appreciate the great review and honest feedback. Thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Verified Customer

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Chuanxue

Customer service is not too bad, it's responsive whenever I call most of the time. The first year I had an HVAC issue, air conditioning, so 2-10 people got my air conditioning fixed. They replaced the fuel pump, that was great. Since then I don't have any problems for a few years. The service quality is mostly good. I think it's good service company.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Chuanxue, thank you for taking the time to leave your review and honest feedback. We appreciate your support.

Sep. 24th, 2021

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Verified Customer

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Cynthia

They were very nice and polite, just kind of slow in getting things moving. Customer service is great. There's a lack of communication between the different companies 2-10 has. Between the customer care and getting somebody out here and getting the parts here and all the different sub-sections of the company they don't communicate very well with each other. I needed to have my air conditioning replaced and that was an absolute nightmare.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cynthia, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Verified Customer

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Bill

2-10 has done a lot of support for me whenever I've needed.They came out and repaired my fan on my air conditioner. It's been good everytime I've tried to use it except for a couple of companies they sent out that I don't care for that didn't do a good job, but they immediately sent out somebody different and they did a great job.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bill, thank you for the great rating and thank you for being a part of 2-10 Home Buyers Warranty!

Sep. 24th, 2021

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Verified Customer

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Kate

The service is fairly simple. They are quick to respond and they have very polite contractors. We went through the warranty when our ac wasn't working in the middle of July. Normal providers were not able to get to us for a week but they had someone out in less than twelve hours. It is efficient.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey Kate, we're glad to hear you feel that way! Thank you for the great review and for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Verified Customer

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Tyrone

I was having trouble with the central air conditioner and they guy that came out was very courteous and very efficient. He found the problem and corrected it. They are very good and hardworking. It is prompt and efficient customer service.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey Tyrone, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 10th, 2021

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Verified Customer

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Jason White Vancouver, WA

I have used the service 6 times, its already paid for it self, calling customer service to create a new work order is a great experience, they find me a contractor quickly and the repairs always get done in a timely fashion.. great customer service.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jason, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 10th, 2021

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Verified Customer

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Robert McAtee Phoenix, AZ

We have used 2-10 since buying the house in 2004. It has saved us many thousands of dollars on repairs over the last 17 years plus providing a nice peace of mind knowing they had our back for whatever surprises came our way.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, 17 years! Our relationship is almost all grown up! Is it too late to start a college fund? We're glad to hear we've been able to continually provide you with peace of mind. Thank you for your continued support and for being the best part of 2-10 Home Buyers Warranty.

Sep. 10th, 2021

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Verified Customer

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David

It's convenient and very cost effective. The service provider that came out to repair my unit was very professional. They had to replace the coils on the air conditioner. They seem to be right on the request when anything is turned in. They are on it and they follow up on it.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi David, thank you for the great rating and for taking the time to leave your review. We appreciate your support!

Sep. 10th, 2021

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Verified Customer

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Anonymous

They are very responsive when it comes to issues found. Never had a problem or issue that I recall about this product. Last time I called because the AC went out around nine in the morning and by 2 o'clock of the afternoon someone was already there, the same day, on a Sunday.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi there, thank you for your review and support!

Sep. 10th, 2021

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Verified Customer

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Jonathan Harris Knoxville, TN

The most recent time we had an issue, with our water heater, we were told we'd only have to pay a nominal amount to get a new water heater. I missed a call asking for authorization, so I called back to provide authorization. I didn't hear back from anyone, called to follow up to find out the status only to find out that nothing had happened because the note added by the rep was not specific enough. I provided my authorization to the person I spoke with during my second call and asked to speak with a manager, none was provided. I was assured the issue would be resolved soon. No correspondence for a day and a half, so I called back again to check the status. This time I found out that the claim was denied, but no one called me! The reason it was denied was because the type of water heater needed (direct vent) is over the covered cost. The rep I spoke with was great and worked to get a check cut to cover a portion of the repair/replacement of our water heater. Communication when statuses change or things go sideways on claims is non-existent.

3 years ago

Reply from 2-10 Home Buyers Warranty

We are sorry to hear about the issues you dealt with. We appreciate the continued support. Thank you so much for your feedback.

Jun. 21st, 2021

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Verified Customer

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Julia Arnold Virginia Beach, VA

I rate them highly because we called in kind of an emergency situation when our heating system went out. They were very helpful and the techs they set us up for contacted us that next day and were also able to come out that same day and help us a lot.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for your fantastic rating. Everyone at 2-10 Home Buyers Warranty works really hard to make it easy for you to recommend our services to others. Thank you for your continuing business!

Jun. 21st, 2021

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Verified Customer

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Glenn Blanchette Virginia Beach, VA

It is very easy to file a service request. It has been successful all but two times, but that was more of an issue with the contractors and not 2-10. I would say that they should do the proper due diligence on the subcontractors.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for letting us know, we appreciate your continued support.

Jun. 21st, 2021

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Verified Customer

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Jaime Deck Virginia Beach, VA

Hot water heater was messed up, I called in and it took many many many many many calls over many days to get the issue resolved. It would be nice if the warranty covered some other things. It would be helpful whenever somebody calls in for customer service that they don't have to wait forty to forty minutes plus each time they call in, and people should reach out when they promise to reach out.

3 years ago

Reply from 2-10 Home Buyers Warranty

We apologize for the frustration you have experienced. We understand where you are coming from. Thank you for your feedback we will use this to improve our service.

Jun. 21st, 2021

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Verified Customer

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Samantha Pickett Virginia Beach, VA

Every time I've had to call with an issue, they've been pretty responsive. We have had it for two years, and just recently we had a plumbing issue resolved and it took almost two and a half weeks to fix a leaky faucet. I wasn't the most impressed with it because every time I've had to have something fixed it seems to take forever and I think that's more the contractor than the warranty company.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your feedback, we appreciate your continued support.

Jun. 21st, 2021

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Verified Customer

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John Bulecza Virginia Beach, VA

They respond quickly and they get a service man out right away. I had issues with a shower faucet and they sent out a plumber who repaired it in a timely manner and it was resolved. They've done a good job, they have stood by and and paid the claims that were valid and I appreciate them.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello John, thank you so much for the awesome rating. People like you are what make 2-10 Home Buyers Warranty successful. We’re honored you chose us to help protect your home. We’re ready to help you again when you need it!

Jul. 14th, 2021

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Verified Customer

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Richard Fluharty Virginia Beach, VA

My water heater failed and 2-10 was successful in helping me to resolve the issue even though they weren't able to find a contractor to do the work within their organization. I did have to speak to multiple people but I was completely satisfied.

3 years ago

Reply from 2-10 Home Buyers Warranty

We’re glad that you had such a great experience with our staff. We pride ourselves on our customer service, so we appreciate your feedback. Always let us know if 2-10 Home Buyers Warranty can help you any further!

Jun. 21st, 2021

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Verified Customer

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Bonnie Virginia Beach, VA

Their service and coverage is better than other insurance companies I have used in the past. When I had a water leak in my kitchen, the individual that came out discovered it had been leaking for some time and there was water under the hard wood and helped me secure someone to clean it up.

3 years ago

Reply from 2-10 Home Buyers Warranty

We’re glad you had such a great experience with our contractors. Thanks for your continuing business with 2-10 Home Buyers Warranty!

Jun. 21st, 2021

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James Virginia Beach, VA

I’ve had it for over twenty years and I am truly satisfied with it. Every time I need it, within twenty four hours they have someone call and set up and appointment. They are so courteous and they do everything to make it right. If they make a mess, they clean up after themselves.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi there. Thanks so much for your fantastic rating. 2-10 Home Buyers Warranty always wants to make home ownership easier, and we’re glad we could help you!

May. 25th, 2021

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Verified Customer

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Emmitt Virginia Beach, VA

They are a good company. I have no problems with them. Customer service is excellent. They are prompt getting someone out here to fix things. My fridge quit working. I had to wait a little bit for the order to be sent but he fixed it really quickly. It now works perfectly.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for all the positive feedback. We’re glad we could make protecting your home simple and economical. That’s our goal at 2-10 Home Buyers Warranty!

May. 25th, 2021

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Verified Customer

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Andi Virginia Beach, VA

It really is convenient that you can call or log in and put in your service request and they are always there to quickly return your call. My washing machine went out and I had a service call and then the next day my dryer went out and they allowed me to add it to the same service request, which was very good. They are really easy to deal with.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thanks so much for your positive rating. Your business is a big reason for 2-10 Home Buyers Warranty’s success. We’re proud to serve you!
Wow, thanks so much for the 5-star rating! Everyone at 2-10 Home Buyers Warranty strives to make home ownership a good experience for you, and it’s always great to hear when we succeed.

May. 25th, 2021

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Verified Customer

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michael mayfield New Bern, NC

We don't have any problems with the service that are provided.Customer service is knowledgeable about product and they friendly are eager to help you.They are also,concern about your issues that you having with your appliances

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Michael, we’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!

Mar. 25th, 2021

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Verified Customer

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Chris Taliaferro Clovis, CA

It's affordable and they cover what they said they would, but the only negative thing I would say is just timeliness. Everything kind of takes two or three weeks. My refrigerator broke and they sent somebody out to fix the refrigerator. They told me they need to order a part and they would be coming back in a week to fix it, it's been about a month since they were last here.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey Chris, we’re really glad that you had such a positive experience with our services. At 2-10 Home Buyers Warranty, we want everyone to have the kind of experience you had. Thank you for your feedback and continuing business!

Mar. 16th, 2021

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Verified Customer

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Anna Iannacito Chesapeake, VA

The service has always been prompt and on time and I've never had a problem with any of the providers. We needed it recently for our heater and had someone get here and they were in efficient in fixing the problem within two days. They have always been honest with the timing and have been very efficient cleaning up after.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thanks so much for the flattering review. Comments like yours show why so many folks trust 2-10 Home Buyers Warranty to protect their homes from the unexpected. We’re ready to help you when you need it again!

Mar. 16th, 2021

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Verified Customer

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Daniel Oriental, NC

Their customer service is very attentive. They check on you. I was very satisfied when they replaced my air conditioning in summer. They were quick getting me the contractor. I haven’t found another company that is as professional. They are very attentive and helpful.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Daniel, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Mar. 18th, 2021

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Verified Customer

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Chuck Texarkana, TX

The realtor who sold us the house recommended it to us. Every time I have a problem, they take care of it. The last time the dishwasher went out, they got a company out here and the company would not do its part so I called 2-10 and within a couple hours I got a call from another company that came out the next day.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Chuck, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Mar. 18th, 2021

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Verified Customer

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Clinton Montgomery, AL

I got 2-10 for potential protection if any appliance goes bad. Sometimes they do not respond properly and on several occasions they give me the wrong company. Once, the contact company said they don't deal with 2-10 anymore so that in itself makes a person wonder why. Also, I requested a plumbing service and no one ever responded, and recognizing the fact that the pandemic episode is going on now is the hinderance for it, I decided to be a bit patient but until today I have not gotten a response from a plumber.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Clinton. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Mar. 18th, 2021

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Verified Customer

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Barbara Cragg Brentwood, TN

Vendors take their time setting up appointments because 2-10 lets them. 2-10 should have someone tracking how long vendors take to do the job and let vendors know thier numbers are not acceptable. Vendors know customers are going to have to wait no matter how long it takes. 2-10 should have more vendors in each category. 2-10 should mange better.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Barbara, we’re sorry and disappointed about the poor experience you had with the independent service contractor we dispatched. We’ve looped our contractor relations team in about this issue. If you’d like, they can contact you shortly.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another shot at resolving your issue and keeping you as a customer.

Mar. 10th, 2021

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Verified Customer

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Alisha Henderson Hartford, CT

Well I've used my warranty a few times and sometimes it goes great but more often than not it's not really a great experience. Over a year ago, someone came out to fix my refrigerator and they said they would be back and they never came. So, I started to call them and they said that 2-10 Home Buyers Warranty never sent them the piece of equipment that they were supposed to use to work on it. My experience was very negative because I had a hard time getting in touch with them, and once I was in touch with them, I also had issues with them getting things done on time or in a sufficient way. They don't have much continuity, their way to go about things is constantly changing and they do it without informing you that is changing.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Alisha, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 4th, 2021

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Verified Customer

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Daniel Ke Minden, IA

Our water heater was leaking badly and we got it replaced. Unfortunately, there weren't any providers in my area or any contractors in my area so I had to find my own and then I was reimbursed. The only way it could have been better was if there were providers in my area. They didn't quite cover as much as I hoped when we needed to use them and like I said I have to find my own contractor and pay for it out of pocket.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Daniel, thank you for your feedback. We’re really sorry that you had trouble contacting the independent service contractor. It’s not fair to you.

If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
The trust you place in us to protect your home is important to us. We’ll keep doing all we can to continue to earn it. Thanks again for your feedback.

Mar. 5th, 2021

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Verified Customer

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Christine Grasso Farias Santos Wentzville, MO

2-10 Home Buyers Warranty is quick and the people they use are qualified and very good to work with. We just had to use it, we had frozen pipe in our laundry room and I called and got it fixed within twenty four hours. With every call, we've had great results and no problems.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Christine, thanks so much for your great rating. All of us at 2-10 Home Buyers Warranty want to do everything we can to make protecting your home simple and economical. We’re glad we could help you!

Mar. 5th, 2021

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Verified Customer

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Coy Patterson Columbus, GA

The best experience I had was when the air conditioning stopped working and I got a quote from electrician for a certain amount of money and then I remembered I had a warranty and you guys were able to go in there and do the repairs for--I don't remember how much--but it was significantly less and it was repaired within a few days. The wait times on the phone can be pretty long and I have been told different things by different people, so I guess if they could give me the same information, that would be very helpful.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for your review, Coy. We’re glad that your overall 2-10 Home Buyers Warranty experience was good. We do want to apologize for the issue you had dealing with our phone system, though. We’re already working on fixing that issue for your future calls.

If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
Thanks again for your constructive criticism.

Mar. 5th, 2021

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Verified Customer

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Michael Indianapolis, IN

I went with this company because of the comprehensive coverage they offer for a good value. It's really easy to use. When I called for help with a plumbing problem, they had someone out the very next day to get everything fixed quickly.

3 years ago

Reply from 2-10 Home Buyers Warranty

Wow, thank you for the excellent review, Michael. Everyone at 2-10 Home Buyers Warranty is super happy that you want to renew your Service Agreement with us and would also recommend our services! Thanks again for your continuing business.

Feb. 8th, 2021

2-10 Home Buyers Warranty Reviews