2-10 Home Buyers Warranty: Read 4,075 User Reviews From Real Homeowners

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Verified Customer

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John Suwanee, GA

They were responsive and they made it pretty easy to get our issue fixed. We had to get our air conditioning unit fixed. They selected a pretty really good HVAC company do the service so their selection of technicians is solid.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi John, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Debra Conway, AR

I haven't had any reason to not trust them. Highly recommend. Excellent value. Good people, good company. Recently I needed to use my warranty to fix my ice maker and within two days it was fully repaired and it works perfect. It was easy and everyone was super nice.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Debra, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Patrick Birmingham, AL

I had a leak from my refrigerator and I used the app to place a service call and they got back to me very quickly and scheduled a time that was convenient. They communicate very well, they are quick to kind of set up a schedule around your availability.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Patrick, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Verified Customer

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John Calera, AL

I think there's a website but it's hard to navigate. But talking to somebody on the phone was very beneficial. Recently had the stove element go out and the fella came in and fixed it almost immediately, it was lovely. I haven't had a negative experience at all.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi John, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Verified Customer

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Shawnte Stafford, VA

I didn't have any any issues scheduling my request. Recently my upstairs bathroom shower was leaking from the faucet hot water so I scheduled the request for a plumbing service request, and the plumbers that they sent out contacted me came out two days later and took care of the problem.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Shawnte, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Verified Customer

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Trina Seven Corners, VA

I had to used my warranty several times. I think the customer support has been great. I think the waiting times on the telephone are long, but once you get a service representative they are always knowledgeable and helpful and I value the information that they've given me they're often not wrong.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Trina, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Shakel Loganville, GA

I needed to used it for my garbage disposal, it stopped working on me after the claim and someone came out a day later and replaced it. The second time I used the home warranty which was recently for a plumbing issue. They weren't able to resolve it because of the contractor that came out couldn't locate the part but they sent somebody out a few days later to replace it.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Shakel, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Austin Norfolk, VA

I actually just recently use it for my HVAC and I put a claim in, they sent a company out and luckily there was an incident with that company, but they sent out a new company after that and was able to get on my issue fixed. It's incredibly difficult to actually get anybody by phone. You have to do everything through emails or through their website.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Austin, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Anonymous Simpsonville, SC

Initially it was difficult, possibly due to covid, but it's gotten really really good. It's difficult to navigate the website and the online customer service. It's very very difficult to get a real person. I got put on hold for a long time and had to go through another avenue to reach a human being who could help me. The automated website is not really customer friendly. Once you're able to get to a real person the service is really good.

2 years ago

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Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Christine Avondale, PA

They kept telling me to go to the portal to get updates and the portal does not update and does not give the detailed update that I needed when I was having problems. We put in a claim for one of our furnaces and the chosen contractor was dragging its feet with everything and then they got a second person out to come and take a look at the furnace. Most of the reps were very helpful and very sympathetic to the problems that I was having, but there was one rep that was awful and needs to be retrained.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Christine, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Stephen Sarasota, FL

It's very positive. Customer support was friendly and helpful. I made a call, they scheduled someone to come out, they came out, they fixed it and it was done. The serviceman was amazing he's very friendly very helpful very communicative talked about my brand of appliances.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Stephen, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Mark Woodford, VA

They were pretty good, they covered everything that was needed only thing was a little delay in the part, but no shipping costs, so that's another thing other than that everything was great. The people 2-10 sent out were awesome, they fixed it the same day.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Mark, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Kyle Knoxville, TN

A few days after moving in there was an issue with the garage door and they were very responsive had someone out there within five business days to get it fixed and it was just professional and couldn't ask for better service.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kyle, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Susan Columbia, SC

We're glad we have it. We just needed to use it about two weeks ago and we got quick service and the people who did the work came right out, ordered the part, put the part in and everything is good. We're just completely satisfied with them. They're very trustworthy.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Susan, we're glad to hear your experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Lars Tucker, GA

They've been fantastic. They were very responsive, knowledgeable and every time I have a question they answered promptly. Our furnace broke and had to use that as part of one of the major mechanical portions of the warranty. The service was fantastic. They were up to date and the website is very easy to use.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Lars, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Charles Smith Maricopa, AZ

They are very good in solving issues. When I had issue with an electrical company that spent 5 minute to troubleshoot smoke detector issue and could not fix it but ask me to pay them 500 hundred dollars' reported the issue to 2-10 and they sent another electric company to fix the issue without paying any money.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Charles, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 26th, 2022

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Helen Willoughby Jacksonville, FL

I have had to call 2-10 on 2 occasions for my HVAC system. I was very pleased with the service company they sent. They were very professional and came back and installed parts that had to be ordered. Servicemen were very courteous and knowledgeable.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Helen, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 26th, 2022

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Audrey v Freeman Charlotte, NC

You have never wavered in your commitment to your customers. I have been with 2-10 since 2011 at times when I could not afford to pay the full premium, you guys allowed me create an ala cart option and still remain within your plan of coverage. For which I am very grateful.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Audrey, we're glad to hear your experience has been a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 26th, 2022

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Verified Customer

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Pat Szklennik

Very happy with your services. You do the best you can to get providers that DO THE WORK right. (We had one last year that took the co-payment and ran. They never turned in a report and weren't going to do any work, just in it for the co-payment.)

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Pat, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Vicki

It was a little hard to contact them because it happened on a weekend and I'm not real computer literate so I didn't turn it in by the computer I waited and called on Monday after that someone got a hold of me within twenty four hours.so that was that was good I mean that's what I expected. I don't have anything negative to say.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Vicki, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Ray

Our heating system started to slow and I could sense there was gonna be impending problems. Then we called and two to ten responded we got a very good contractor. Instead of taking a week to get the item it took three weeks. Most of the customer service reps that I interacted with are knowledgeable.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Ray, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Anonymous

Right now I need them to look at my refrigerator. I had put a claim in December and its still not fixed. The first claim that I put in a refrigerator the guy came in and he looked at it and say I need a part but I never heard from them again. I never heard back from the mechanic supposed to fix to my refrigerator. The second time I called them they stated that it was too far to come all the way out here. Third time a technician came out he said that it was he fix it but it's not fix. So still sitting here with unfixed refrigerator. The staff for customer support are very professional and they take care of your needs.

2 years ago

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Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Ashley

Every time I've reached out I've been able to get everything solved right away and everything and clearly explain to me and haven't really run into any hook ups so. Everything's been doing great. I don't feel like there's any reason to distrust any of the services or anything that they provided at this point.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Ashley, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Hoangvan

I think the reasonable price they're not cheap but they're not expensive because there's a lot of other options out there. I think they're reasonable. I think they're reliable. The person I talked was a very good listener and addressed the issue in a prompt manner.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Hoangvan, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Raghu

Great use, easy to contact, and they have a couple of options that I can call back and go online and I got on the response on the same day. I would recommend everyone to two ten warranty because there is the peace of mind and also you don't have to worry about the major repairs.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Raghu, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Nancy

It's takes a lot of pressure off your brain you don't have to sit around and worry how we're going to get it fixed or whatever. I'm a widow now so I have to think a little bit more about what I'm doing. I always get the stuff fixed. I probably haven't used it all that much but I keep it because it's better than paying full price for everything.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Nancy, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Margaret

I appreciate being encouraged to regularly have the tune-ups done. The most positive experience I had was when our garage door opener wasn't working. And I was able to get through to two to ten home warranties contractor to come out and fix it for just the eighty five dollar fee. I often have to wait on hold but when I do get through, usually I am able to get a helpful answer.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Margaret, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Shakirah

It was easy to schedule somebody to come out and get our issue fixed in a timely manner. I've used them one time just recently when something was wrong with our garbage disposal it was backed up so someone came out to fix that.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Shakirah, we're glad to hear your garbage disposal got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Gates

About a month ago my heat went out and when the warranty guy came to fix it. It was a super old unit but he replaced it and communicated with me regularly throughout the process to let me know when I would have a new heating unit parts. I've gotten more out of it than I paid for it. They do everything that I needed to do pretty timely and I think they're really good about communicating.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gates, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Anonymous

Most of the time they're good if I can talk to somebody they always have encouragement and support. I just recently used it for my HVAC and I call them. The company that they referred me to got back with me. The people came out and did a good job and it was exactly what we needed. Its always been as expected.

2 years ago

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Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Toni

We've used it several times and with the exception of on occasion they were usually very fast. Just recently the washing machine went out and a service agent gave a bad report. So we kept insisting that they send another agent now look at the washing machine and the second guy gave a good report saying that we needed it replaced. So we did eventually get the right service agent to come by. Another time was a garbage disposal and it was taken care of in a matter of days so that was a very good one. I did have to be persistent when one of my policies was one of my papers.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Toni, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Rae

It takes awhile to get someone on the phone. The few times I needed to ask a question that I couldn't get through the automatic automatic help telephone and it took quite awhile to get them on the phone. I just used it as a a matter of fact last week. It was my thermostat that wasn't working. And it was replaced.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Rae, we're glad to hear your thermostat got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Timothy

They work to get to the bottom of issue just not leave it. Just recently had to use it to get a microwave fixed. They sent a a repair person who came out and took the deposit and we never heard from him, but then two to ten followed up and got another repair person. And that person fixed it relatively quick.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Timothy, we're glad to hear your microwave got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Latonya

My water heater leaked over the weekend so I did put the request in on a Sunday and they called me Monday night and came out that same week a couple days later and then actually they called earlier than I thought and they came today to resolve a new water heater. Very timely. Everything is going good.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Latonya, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Dean

We're happy. Prompt service. We had a problem with our hot water tank and unfortunately the part that we needed wasn't covered under the warranty. But then we then we also when we bought the home they are also offered a hundred dollar credit to get our locks changed and we took advantage of that. So that was a good thing.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Dean, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Anonymous

Once they're engaged on the phone in really good but sometimes it's a little difficult to get a hold of them. I just used it last week for the problem with the garbage disposal. I did it via the website and they were able to assign the repair person quickly the guy came through great job and it's working fine. I have no trouble with them. They're doing a great job.

2 years ago

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Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Anonymous

It's been great so far. We've used the warranty before for our HVAC that wasn't working correctly upstairs they came by and got a contractor to come by and look at it and fix the problem. Every problem we've had they've addressed.

2 years ago

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Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Craig

I need the warranty when my water heater stopped, so they had some guys replace it and it was very good. They replaced it because I had to wait a week that's not good, but they came through and replaced it. And my garage opener repair was quick. Overall was a good experience. They were very helpful.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Craig, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Paulette

They were very accommodating. My water heater was going bad and I called him in right away they called me back they sent someone out within a week or so and it went from there and they installed a new one very quickly. I would definitely recommend them.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Paulette, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Shelthia

A few weeks ago my refrigerator wasn't cooling and I contacted two ten and within that day they had me set up with a company. The company came and they did what they need to fix it. They've been a good company. That would recommended it.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Shelthia, we're glad to hear your refrigerator got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Keefer

The agents are very knowledgeable. I needed to use it for when my microwave broke down, they didn't replace the microwave but they offered to replace it, to give me a check to replace it but then I said no I want them to fix it because there was delay to fix it and there was six months. The part was on back order so after the six months they came to fix it and now my microwave is working.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Keefer, we're glad to hear your microwave got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Ronald

I’ve had really good luck with the people I’ve dealt. They are always positive. They take care of the problem. There is no grumpiness. I’ve used it four or fives times and each time they were here within a couple of days. The issues were taken care of. Sometimes there is a part to be ordered. The longest we’ve had to wait is two weeks in the middle of August for the air conditioning. That wasn’t a lot of fun in Florida. The people that work with them are top quality.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Ronald, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Elaine

I'm not too familiar with technology and I'm not good with technology and its kind of very difficult when you call the number and eventually they help you but that's the only negative thing about it. They're positive. The people that come out to do the work and then they call up to follow up to see if everything was done right. They offer me a good service.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Elaine, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Alicia

Associates have always been courteous and the response time is good. My air conditioning was out and the technician actually came out the same day. So far it's been a very positive experience. I've had to use them a couple of times and the response has always been good.

2 years ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hi Alicia, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Tyrone

They're really speedy. My thermostat went out and I contacted them and they came right out and took care of it. Their prices are very reasonable and I will refer them to all my friends and everything so I already bragging about them.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Tyrone, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Susan

They're fast and super efficient, we've always have an excellent experience every time we needed a repair. Well recently we needed to use it I just went online and easily put in my claim and the worker came out and completed the work quickly and thoroughly. It was our stove, repaired our stove within an hour.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Susan, we're glad to hear your stove got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Elizabeth

So far I've requested two or three services and they were very responsive to us. They had to come back to fix something a second time. They replaced the thermostat, I thought it was the whole AC, but they had to come back and fix it again. They've been amazing.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Elizabeth, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Angelicque

The last time I went and tried to do it online I was having a hard time for a call and they helped me out. For the most part when I had to use my warranty I was able to use it ,but there was a time when I tried to use it that I was not able to use it and that was just one time.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Angelicque, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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John

The service companies are great. The service provided by their national support organization not so much. I just recently called them about my washing machine I got back up I got back on the email from them saying that I was scheduled for I can't remember the precise date of Friday sometime between 8 of hours, hours of 8 and 5 which I thought a little bit of a stretch but you know I figured well pandemic maybe that's the best I can do so I'll let it ride well I mean you know nobody showed up probably about 3 o'clock after trying to reach the national organization of getting too long hold times finally I noticed that I had so the company that was doing the servicing so I called them and they said we're sorry we don't have you on our schedule for Friday you're on our schedule for Tuesday and we would never issued an 8 to 5 call out time. We will we will call you on Monday and give you either 8 or 5, 10 to 2 or 1 to 5. So you know the national organization was providing answers for the for local service people that has no connection to reality and you know if it wasn't if it wasn't for the fact that I uh white Kelly easily so much I probably would have already canceled my warranty but I like the local reference she she got it handled but you know it's typical of what I have encountered every time I've ever had to call 2-10. The Warranty Repair national people were disconnected from reality and I end up having to make multiple calls and get people involved locally and then I get it straight.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi John, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Anonymous

I don't have issues. The air conditioner wouldn't cool and a technician came out and it's working now I I've got someone coming out in the few days here to look at before this morning. Very professional, prompt, knowledgeable and I was kept informed.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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