2-10 Home Buyers Warranty: Read 4,508 User Reviews From Real Homeowners

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Karen Ormond Beach, FL

It's very difficult to actually speak with someone and when you do, they aren't able to send someone out that you've requested or even look them up to see if they're working with you. My last service request I had to go through you 3 times before getting someone to come out. The first two contractors either had a phone number that was no longer working or they no longer work with home warranty. It was very frustrating to say the least because my air conditioning was out.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Karen, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Jayce Wilmington, NC

My ice maker was broken so I filed a claim online and they immediately assigned it to a provider who I reached out to and he was very responsive and had it fixed within two days.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jayce, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Ellen Brookshire, TX

The web portal is a bit tricky to navigate, I think it could be simplified and that would improve everything. The air condition here in my house stopped working and I was able to log in online through the portal after hours and schedule an appointment with a service company to come out and fix the problem the next day.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ellen, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Zachary Sahuarita, AZ

They've been very pleasant and are quick to respond and are very helpful when I need help. It's a pretty quick turned around. The process is really simple and all of the perks you get are all pretty awesome.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Zachary, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Kelly Huntsville, AL

In the last couple of weeks I ended up having to have multiple repairs that were all fixed. It was very prompt, they got back to me really quickly and absolutely loved the plumber that was used.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kelly, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Suzanne Omaha, NE

My water heater went down and it wasn't heating as much water anymore. I had paid the copay for them to come out and service. They ended up replacing the water heater because it was really old and it was not up to code so they fixed the code part and replaced the water heater and I didn't have to pay anything but that service fee.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Suzanne, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Breanne Geismar, LA

My dishwasher stopped working and I needed a circuit board and now the whole thing needs to be replaced. The repair company had a very difficulty following up with me, I constantly had to follow up with them and I still don't know what's going on with my dishwasher. It's been 10 weeks.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Breanne, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Aug. 16th, 2022

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Ronald Cincinnati, OH

They are very personable and obviously very caring to make sure things are right. They are very knowledgeable of all things, they have many years experience. They went the extra mile to make sure everything was okay.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ronald, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Laneldra Birmingham, AL

There are not enough representatives. The customer service representatives are knowledgeable about what's going on. I think a two hour wait is terrible for anyone to be working in customer service. We contacted them about an issue and they didn't cover it. They are not in the package, it says that it covers it, but the representative said that it didn't.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Laneldra, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Aug. 16th, 2022

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Anonymous Orange Park, FL

I've had to use my warranty for plumbing issues and unfortunately one of the situations that was outside my house I had to pay for out of pocket. I just had a situation with my sink where I had a plumber sent out and he fixed the problem so when it has been a problem with the inside the house the problem has been solved.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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William F Swansboro, NC

As soon as we moved in we lost power to the lights and the ceiling fan in my breezeway and while I was on the phone with the customer representatives, the actual electricians called to schedule an appointment.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi William F, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Jimmy Burke, VA

The websute is so easy and they can handle my problems. Our toilet was leaking recently so we went to the web page and got a call from the technician the next day and had arranged the time he came and fixed the issue.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jimmy, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Rita Mesa, AZ

We had problems with our refrigerator and the ice maker and they sent someone out and he got the problem taken care of the same day. We were very satisfied with their service and fast response to everything.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Rita, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Jose Gonzalez Alamo, TX

The effort exerted to fix my issue is unmatched. Despite my issue with an electric appliance being persistent and ongoing, they continued helping until it was finally fixed. Appreciate the patience and the help!

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jose Gonzalez, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Clinton Sterling, VA

I've used 2-10 several times. When our air conditioner stopped working they were able to within a couple of weeks get the situation resolved with a new AC. There have been some very positive interactions where things happen very quickly and and it was good. Then sometimes we have some people come out to do the work that are not very good, but when we've told them about it they resolved it.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Clinton, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 1st, 2022

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Charles Alpharetta, GA

They need to get back on top of whatever they were doing before because what they're doing now doesn't work. Our ice maker stopped working and a tech came out. He was here the first time for ten minutes and then he came back and was here for twenty minutes the second time and the ice maker works fine. It took two weeks between the visits. I got excellent service from them.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Charles, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 1st, 2022

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Anonymous Aurora, CO

There are a couple inconsistencies with trying to get service and navigating the website. There were some issues in the type of service we chose and the process was a little confusing. Our system went out and a couple of days later somebody came out and replaced the whole problem and that was it pretty quick.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 1st, 2022

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Alexander Tucson, AZ

My washer was leaking and the gentleman came out to tell us what we needed to be fix. They later called me and said that the warranty company rejected that fix as part of the warranty and we would have to take care of it ourselves. It doesn't seem like there's a lot of way in choosing who you have or moving to different companies to help with issues at the house.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Alexander, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 1st, 2022

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Diana Wilmington, NC

I think it's a little expensive. I had to use them two times and both times the customer service that I received was was prompt. The company that actually did the work got in touch with me very quickly.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Diana, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 1st, 2022

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Margaret Tucson, AZ

You do everything online. When I finally can talk to somebody it's a lot easier to report what I need done. It's very hard to get stuff done online sometimes because it doesn't let you describe everything you need. I had a water leak my water heater and I had water damage and they sent w=someone to fix it.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Margaret, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Mary Cary, NC

They've been extremely responsive. We have used the warranty three times and immediately they arranged for the contractors to come out in a very timely manner. A couple of the contractors left before the problem was resolved and I'm having trouble getting that fixed, but that's not the warranty company that's the contractors.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mary, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Anonymous Houston, TX

They are very responsive and called us when we need to be called and just very helpful. We recommend them. They are very useful to have, we recently had our AC go out in middle of Texas summer and they helped us out a lot.

4 years ago

Reply from 2-10 Home Buyers Warranty

We're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Ferell Dripping Springs, TX

The several times that I have used it I have put in a claim for the warranty and they immediately got back with me I met some incredible contractors, so I continue to use it. Very responsive.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ferell, we're glad to hear your experience has been a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Edna Baehre-Kolovani

1. It took two visits for the technician to write the correct diagnosis for a washer (beyond repair). 2. The second technician waited 2 hours! in my driveway to give the phone report. He finally gave up and send me snapshots of the assessment which I then uploaded to a 2-10 warranty representative. At first, she did not want to accept the snapshots and, instead, wanted to schedule a THIRD visit until I protested. She finally agreed to accept the snapshots and to calculate the estimated repair costs as per the report from the technician, and finally recommended a replacement. 3. I waited 2 plus hours on the phone each time to get a person on the line. The company's answering system for technicians to make their report and for customers is absolutely atrocious, and it is just as bad for customers. The company does not appear to honor its commitment of its contracts. Any consumer who needs to file a claim has to be persistent and be willing to spend hours waiting to get a response. The on-line system does not allow for accurate reporting of the issues encountered trying to satisfy a claim. They should make the technician reporting easy for on-line submission instead of wasting their time on the phone line in order to give a report. I doubt that I will renew the warranty next year.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Edna, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jul. 28th, 2022

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Bryan Hancock Phoenix, AZ

We had two warranty claims this past year and 2-10 was great to work with. They were easy to file the claim and they were responsive and supplied professionals that fixed the problems fast.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bryan, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Dane Ruyle San Diego, CA

Easy access to customer portal to open a ticket. Tickets assigned quickly. Local company responds and does great work! I have used this service at least 3 times. Super happy with 2-10

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dane, we're excited to hear about your experience. Thank you for sharing and being a part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Audrey Jones Huntersville, NC

The hold times when trying to speak with someone at 2-10 was the worst I've ever experienced in my entire life, no less than an hour, in some cases, 2 hours or more which is truly deplorable, unacceptable, and not hiow customers should ever be treated under any circumstance. Additionally, the amount of time it took to get our issue resolved was also entirely too long, especially considering it was an A/C unit not working in the summer in the south - HOT and could have been dangerous. Finally, to add insult to injury, there were several times when we were "disconnected" from the customer service person, after being on hold for an hour or more, almost immediately after finally getting through which is unacceptable. When this happens so frequently, your entire phone system clearly needs to be addressed and fixed or upgraded.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Audrey, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Anonymous Tucson, AZ

I don't really have any major complaints. Sometimes it is inconvenient and difficult to actually call someone, but most of it can be done via the internet. It took a long time to get parts. But I have used them for almost 5 years.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Diana Chatsworth, CA

Very courteous and they get technicians in a timely manner. Just recently I needed to use my warranty for an AC problem and they found me a company that was nearby and they sent someone out the same day.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Diana, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Pamela Jacksonville, FL

I was never able to talk to a live person on the phone, it was all online. Two weeks ago I had a clogged drain pipe and the guy who came over was able to easily unclog it. and it was pretty easy for him to unclogged that.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Pamela, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Alicia Bessemer, AL

Had issues with my AC and the company that was assigned to me never did show up how to wait an extra days for it to be fixed had to come out of pocket and was never reimbursed fairly. But on the other hand both my microwave and my fridge needed attention and you guys did handle it very well.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Alicia, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Jonathan Piqua, OH

I only have two experiences with 2-10 and one of them was very positive the second one is still currently being worked on. I submitted a claim about a broken appliance and they said it was covered because appliances sometimes go bad.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jonathan, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Ana Newnan, GA

My hot water heater went out and they replaced it with a bigger, better hot water heater and it was only the amount of the deductible. I purchased the warranty with my home sixteen years ago and I'm still using it.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ana, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Manuel Thompson's Station, TN

We used our warranty twice, one for a property in California for electrical and a washer/dryer. They were very helpful. The eight hundred number staff on the call back team were very helpful.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Manuel, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Barbosa Cypress, TX

The service is horrible. When calling in to speak with a live person instead of having to do things through a portal you have to wait hours to get someone on the phone. It hads been a month since I submitted a claim about my washer. There was a leak and they said they needed a replacement part and now they are saying the washer needs to be replaced and it has been a very long time waiting without a washer.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Barbosa, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Erica Columbia, SC

We had some plumbing issues and I waited on the phone for almost an hour on hold trying to get a representative and when I finally did get a representative they were they explain processes that went online and I actually put the information in. It just wasn't a great experience because the first person I put in and they never showed up after sitting at my house after I took the day off from work and they never showed up. So I lost time and money because I was waiting on someone to show and they never showed up. They need more representatives and better vendors that are more reliable.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Erica, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Wiliam Dumfries, VA

I had to use my warranty for a light switch and they came out and they told me what the issue was and they fixed it and they were gone within 30 to 45 minutes. Customer service is prompt as well.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi William, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Andrew Virginia Beach, VA

I needed to get my AC fixed at one of my properties. Last week I submitted a claim on Friday and didn't hear back until Monday afternoon saying they had no one in network and that I was responsible for finding someone. This was a voicemail and was followed up with an e-mail with instructions and unfortunately the instructions were written for a lawyer. They were written full of legal language. It was very difficult to understand and the number provided leads to their general line where again the reps simply were not trained on how to answer those questions and were unsuccessful with transferring me to someone who could answer those questions.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Andrew, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Josiah Jacksonville, FL

It is difficult to reach customer support at times. We had to be on hold for hours at a time, sometimes in order to get person to talk to. Our refrigerator failed and we had to put in a request, however it's been a bit of a long drawn out process. The first four contractors two to ten sent out were able to replace one part and then told us they were not certified to work on refrigeration. The 5th contractor that came out recommended replacement, and so we are getting a replacement unit sometime in the not too distant future.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Josiah, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Patricia Carmel, IN

Monthly prices have gone up a lot since I first started. The providers have been excellent. It just takes a long time, about two weeks, to get a garbage disposal issue worked out. They initially sent an electrician and then it turned out we needed someone for the garbage disposal. It wasn't a major problem, but it did take a a couple of weeks and a lot of calls. It takes a long toime to get a question answered and they always direct you to go online for it, but some questions can't be answered online. Calls have been dropped while I'm on hold and then the wait is extended even more.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Patricia, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Willie Waldorf, MD

Had a leak and there was some miscomunication and delay in authorizing the repair. So once it was authorized they ordered the part, so now I have to wait even longer for the repair to be done, all the while my floor is constantly wet because of it. Response times and hold times are extremely long. I havr had the same problem with my air conditionind unit every year, so every year I have to pay for mutiple repairs, so I don't understand why they don't just replace it.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Willie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Miles Maysville, GA

It was just wonderful, it was a great experience. Our air conditioning just went out last month and it was handled really professionally, everything was great. It was a great service.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Miles, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Samuel San Antonio, TX

The representatives are helpful when I can get a hold of someone, but their website is pretty hard to navigate and to figure out. I needed a replacement circuit breaker and they came out pretty quickly, so from beginning time of submitting a claim to getting someone out was really quick.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Samuel, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Monty Dayton, OH

One problem that I noticed was that the telephone number listed on the website was not a working number so I had to get the number from somewhere else. When I do get in contact with them my questions are being answered. I used my warranty a couple weeks ago and it was a good experience. The service provider came and made the necessary repairs.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Monty, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Anonymous Tucson, AZ

When I called back about a specific contractor they responded right away. Web page is finicky, like if I put in my address they don't always have my account number to take my preferences.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Ricardo Tucson, AZ

They are very on top of their service. They solve my problems that I have when I when I call. Just a month ago I needed a repair for my AC and there was a quick and fast response to get fixed.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ricardo, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Kimberly Dillard Phoenix, AZ

I live in Arizona and right now it's well into the triple digits and my AC went out this afternoon. I couldn't put the claim in online due to technical problems. After speaking with a customer service representative I learned they didn't have any AC technicians in-the-network available. I had to leave my house because it was too hot to stay and I checked the AC unit outside and it wasn't working at all. I'm very disappointed there are no AC technicians to help me and I wasn't given an ETA on when I would be able to receive service.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kimberly, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Amanda Atlanta, GA

Recently it's been very hard to get in touch with them. One issue is that everything's automated and it's hard to get a live person call. I have a leak in one of the pipes in my basement. And I used the warranty to get that fixed. Claim was submitted. The vendor was assigned, they came when they said they would and they completed the work, I was very satisfied.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Amanda, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Margaret Columbus, OH

When I called them they were very knowledgeable and they have good customer service. My AC didn't work and I called 2-10, they sent someone out and now my AC works so it was a good experience.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Margaret, we're excited to hear about your experience. Thank you for sharing and being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Raja Braddock, PA

So far so good. I haven't had any problems, everybody's been nice and the service has been excellent so far. I just actually used it for my hot water heater because I wasn't getting hot water.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Raja, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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