2-10 Home Buyers Warranty: Read 4,439 User Reviews From Real Homeowners

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Verified Customer

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Robert Austin, TX

When I picked up the phone the representative on the other side of the phone knew exactly what needed to be done and she was extremely helpful and guided me through the process effortlessly.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Madhulita Clover, SC

Because of our location they don't have many service providers. A couple of times we had a tripped switch on the main circuit and it was immediately addressed. They got the nearest service provider and they got me an appointment, so they came over and corrected the circuit breaker.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Madhulita, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Giovann McDonough, GA

I have no issues with getting my issues fixed right away and I really appreciated that 210 warranty kept updating me with what's going on with my problem. The speed of service as far as keeping me updated was very good.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Giovann, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Barbara Charlotte, NC

I usually get a reasonable response in a reasonable period of time and I get follow up if they see that my ticket is still open. When I the first contractor they sent was not the best they were able to make another referral that worked out well.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Barbara, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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John Atlanta, GA

The only time we've had a claim, they were extremely responsive and it was resolved to my satisfaction. It took multiple trips but they stuck to it and they finally got it fixed.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi John, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Travis Rock Hill, SC

Every time I've called 2-10 they have answered my questions and tried to be helpful with any issues that we've had. We've had to have multiple contractors come out for one problem, which is probably the only issue that we have had. The issue is not 2-10 itself, but some of the contractors 2-10 has.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Travis, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Robert York, SC

Easy to file a claim and get a representative. I've had to use it actually a couple times. I've used it for my H V A C, twice for heating and air, and then I've also used it for when my ice maker stopped working. Anytime I've been on the phone with them I've never had any issues and they've helped me get everything I need.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Deborah Whitehurst

Although website makes it easy to file a claim, when one has to call to ask a question one is often on hold for over an hour. Last night I was on call over an hour and still did not get my question answered despite talking to 2 service people. Its been 3-4 weeks since claim filed and service provider determined that appluance needs replacing but no contact by 2-10.

3 years ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hi Deborah Whitehurst, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Lisa Queen Creek, AZ

They should hire better people. I reported that my ice maker wasn't working and it took two weeks before they even sent somebody out. Then the guy came out, ordered parts, scheduled an appointment to fix my ice maker and never heard from again. I've reached out to Choice and they said they were going to send him a special work order today saying "you need to respond within twenty four hours to the lady" and he still hasn't called back.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lisa, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Oct. 21st, 2022

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Naquea Thomson, GA

They contacted me and let me know everything. What was going on, everything on the scheduling time, and they were on time, no later and they got the job done in a decent time.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Naquea, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Verified Customer

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Gryta Smyrna, TN

I have the service for over 20 years, they've always been very helpful, all of the staff and contractors that I've worked with have been outstanding. I couldn't recommend it any more.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gryta, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Dan Youngstown, OH

Whoever helped me give me a couple days for the soonest availability and since it was our air conditioning unit in the middle of summer said she'd call back and she found somebody and they came earlier than expected.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dan, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Gretchen Columbus, GA

I think 2-10 is a very good program. And worth the money for sure. The best thing about it is that I don't have to search for the workers, contractors in each field, because they're already screened. And if I need them to come back, 2-10 will get them to come back and I don't have to deal with that.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gretchen, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Anonymous Norfolk, VA

There's a lot of things that I need to use my warranty for, and I've recommended them to a friend a couple times already. The wait times are ridiculous because sometimes you have to call back, everybody has a different level of experience and knowledge, and sometimes you have to fight to get claims processed.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Frederick Charlotte, NC

We needed to use our warranty recently for a hot water heater that finally went after almost 20 years. We called 2-10 and they essentially had someone come out it because we needed the updated water heater. It takes a few days but it didn't take long so that was a timely service.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Frederick, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Kenneth Alabaster, AL

A few weeks ago I had my air conditioner fixed and the technician responded within a few hours of making the claim on 2-10, and they were there the next business day. It just took a little while to get in touch with an actual person in customer service.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kenneth, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Anonymous Asheville, NC

It's been easier to make a claim, easier to get in touch with customer service when necessary, and the quality of the contractor is also higher than what I experienced in the past with a different home warranty.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Maralyn Leesburg, VA

I've just been overall very happy with them which is why I've kept them for all the years I have, I wish the rates didn't go up so much each month but other than that I've renewed every year. They've replaced the air conditioning unit, hot water tank, repaired the refrigerator, garage door so I've been pretty happy with the work.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Maralyn, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Anonymous Raleigh, NC

I used my warranty on my dishwasher and they came to fix it. I don't have any problem with that, either getting the service or the technician that came. Everything was done very nicely and he had very good customer service.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Joseph Tucson, AZ

We used our warranty to replace our water heater when it burst and I've used it again when the water heater's sprung a leak and needed to have the internal workings replaced over the new year's holiday, and they had somebody out the day before a holiday to get everything fixed. They were very efficient, very quick.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Joseph, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 4th, 2022

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Emad Burke, VA

I used it, someone came, and they took care of it who was very good. I've been with them for some time and have so far had a good experience with them. It's a little bit expensive because I don't have to use it most of the time. Customer service is hard because it takes a long time to get someone to talk to you, the phone is always busy.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Emad, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 4th, 2022

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Victoria Washington, PA

I've never had a problem, they're very courteous and always get back to me right away. I needed to use my warranty for my plumbing and they came out right away and the guy fixed it in no time flat.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Victoria, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 4th, 2022

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Carole Turner

2-10 has been responsive but service providers are not always the most professional. New AC is fine but installer was just 2 guys in a pickup. No branding, no tools. Drove across my yard without permission.

3 years ago Edited August 11, 2022

Reply from 2-10 Home Buyers Warranty

Hi Carole Turner, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Karen Ormond Beach, FL

It's very difficult to actually speak with someone and when you do, they aren't able to send someone out that you've requested or even look them up to see if they're working with you. My last service request I had to go through you 3 times before getting someone to come out. The first two contractors either had a phone number that was no longer working or they no longer work with home warranty. It was very frustrating to say the least because my air conditioning was out.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Karen, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Ellen Brookshire, TX

The web portal is a bit tricky to navigate, I think it could be simplified and that would improve everything. The air condition here in my house stopped working and I was able to log in online through the portal after hours and schedule an appointment with a service company to come out and fix the problem the next day.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ellen, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Jayce Wilmington, NC

My ice maker was broken so I filed a claim online and they immediately assigned it to a provider who I reached out to and he was very responsive and had it fixed within two days.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jayce, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Kelly Huntsville, AL

In the last couple of weeks I ended up having to have multiple repairs that were all fixed. It was very prompt, they got back to me really quickly and absolutely loved the plumber that was used.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kelly, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Zachary Sahuarita, AZ

They've been very pleasant and are quick to respond and are very helpful when I need help. It's a pretty quick turned around. The process is really simple and all of the perks you get are all pretty awesome.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Zachary, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Breanne Geismar, LA

My dishwasher stopped working and I needed a circuit board and now the whole thing needs to be replaced. The repair company had a very difficulty following up with me, I constantly had to follow up with them and I still don't know what's going on with my dishwasher. It's been 10 weeks.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Breanne, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Aug. 16th, 2022

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Ronald Cincinnati, OH

They are very personable and obviously very caring to make sure things are right. They are very knowledgeable of all things, they have many years experience. They went the extra mile to make sure everything was okay.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ronald, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Laneldra Birmingham, AL

There are not enough representatives. The customer service representatives are knowledgeable about what's going on. I think a two hour wait is terrible for anyone to be working in customer service. We contacted them about an issue and they didn't cover it. They are not in the package, it says that it covers it, but the representative said that it didn't.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Laneldra, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Aug. 16th, 2022

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Suzanne Omaha, NE

My water heater went down and it wasn't heating as much water anymore. I had paid the copay for them to come out and service. They ended up replacing the water heater because it was really old and it was not up to code so they fixed the code part and replaced the water heater and I didn't have to pay anything but that service fee.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Suzanne, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Anonymous Orange Park, FL

I've had to use my warranty for plumbing issues and unfortunately one of the situations that was outside my house I had to pay for out of pocket. I just had a situation with my sink where I had a plumber sent out and he fixed the problem so when it has been a problem with the inside the house the problem has been solved.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Jimmy Burke, VA

The websute is so easy and they can handle my problems. Our toilet was leaking recently so we went to the web page and got a call from the technician the next day and had arranged the time he came and fixed the issue.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jimmy, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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William F Swansboro, NC

As soon as we moved in we lost power to the lights and the ceiling fan in my breezeway and while I was on the phone with the customer representatives, the actual electricians called to schedule an appointment.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi William F, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Rita Mesa, AZ

We had problems with our refrigerator and the ice maker and they sent someone out and he got the problem taken care of the same day. We were very satisfied with their service and fast response to everything.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Rita, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Jose Gonzalez Alamo, TX

The effort exerted to fix my issue is unmatched. Despite my issue with an electric appliance being persistent and ongoing, they continued helping until it was finally fixed. Appreciate the patience and the help!

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jose Gonzalez, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Alexander Tucson, AZ

My washer was leaking and the gentleman came out to tell us what we needed to be fix. They later called me and said that the warranty company rejected that fix as part of the warranty and we would have to take care of it ourselves. It doesn't seem like there's a lot of way in choosing who you have or moving to different companies to help with issues at the house.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Alexander, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 1st, 2022

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Anonymous Aurora, CO

There are a couple inconsistencies with trying to get service and navigating the website. There were some issues in the type of service we chose and the process was a little confusing. Our system went out and a couple of days later somebody came out and replaced the whole problem and that was it pretty quick.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 1st, 2022

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Charles Alpharetta, GA

They need to get back on top of whatever they were doing before because what they're doing now doesn't work. Our ice maker stopped working and a tech came out. He was here the first time for ten minutes and then he came back and was here for twenty minutes the second time and the ice maker works fine. It took two weeks between the visits. I got excellent service from them.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Charles, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 1st, 2022

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Clinton Sterling, VA

I've used 2-10 several times. When our air conditioner stopped working they were able to within a couple of weeks get the situation resolved with a new AC. There have been some very positive interactions where things happen very quickly and and it was good. Then sometimes we have some people come out to do the work that are not very good, but when we've told them about it they resolved it.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Clinton, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 1st, 2022

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Diana Wilmington, NC

I think it's a little expensive. I had to use them two times and both times the customer service that I received was was prompt. The company that actually did the work got in touch with me very quickly.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Diana, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 1st, 2022

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Verified Customer

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Ferell Dripping Springs, TX

The several times that I have used it I have put in a claim for the warranty and they immediately got back with me I met some incredible contractors, so I continue to use it. Very responsive.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ferell, we're glad to hear your experience has been a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Margaret Tucson, AZ

You do everything online. When I finally can talk to somebody it's a lot easier to report what I need done. It's very hard to get stuff done online sometimes because it doesn't let you describe everything you need. I had a water leak my water heater and I had water damage and they sent w=someone to fix it.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Margaret, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Mary Cary, NC

They've been extremely responsive. We have used the warranty three times and immediately they arranged for the contractors to come out in a very timely manner. A couple of the contractors left before the problem was resolved and I'm having trouble getting that fixed, but that's not the warranty company that's the contractors.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mary, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Anonymous Houston, TX

They are very responsive and called us when we need to be called and just very helpful. We recommend them. They are very useful to have, we recently had our AC go out in middle of Texas summer and they helped us out a lot.

3 years ago

Reply from 2-10 Home Buyers Warranty

We're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Edna Baehre-Kolovani

1. It took two visits for the technician to write the correct diagnosis for a washer (beyond repair). 2. The second technician waited 2 hours! in my driveway to give the phone report. He finally gave up and send me snapshots of the assessment which I then uploaded to a 2-10 warranty representative. At first, she did not want to accept the snapshots and, instead, wanted to schedule a THIRD visit until I protested. She finally agreed to accept the snapshots and to calculate the estimated repair costs as per the report from the technician, and finally recommended a replacement. 3. I waited 2 plus hours on the phone each time to get a person on the line. The company's answering system for technicians to make their report and for customers is absolutely atrocious, and it is just as bad for customers. The company does not appear to honor its commitment of its contracts. Any consumer who needs to file a claim has to be persistent and be willing to spend hours waiting to get a response. The on-line system does not allow for accurate reporting of the issues encountered trying to satisfy a claim. They should make the technician reporting easy for on-line submission instead of wasting their time on the phone line in order to give a report. I doubt that I will renew the warranty next year.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Edna, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jul. 28th, 2022

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Bryan Hancock Phoenix, AZ

We had two warranty claims this past year and 2-10 was great to work with. They were easy to file the claim and they were responsive and supplied professionals that fixed the problems fast.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bryan, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Dane Ruyle San Diego, CA

Easy access to customer portal to open a ticket. Tickets assigned quickly. Local company responds and does great work! I have used this service at least 3 times. Super happy with 2-10

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dane, we're excited to hear about your experience. Thank you for sharing and being a part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Audrey Jones Huntersville, NC

The hold times when trying to speak with someone at 2-10 was the worst I've ever experienced in my entire life, no less than an hour, in some cases, 2 hours or more which is truly deplorable, unacceptable, and not hiow customers should ever be treated under any circumstance. Additionally, the amount of time it took to get our issue resolved was also entirely too long, especially considering it was an A/C unit not working in the summer in the south - HOT and could have been dangerous. Finally, to add insult to injury, there were several times when we were "disconnected" from the customer service person, after being on hold for an hour or more, almost immediately after finally getting through which is unacceptable. When this happens so frequently, your entire phone system clearly needs to be addressed and fixed or upgraded.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Audrey, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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