2-10 Home Buyers Warranty: Read 4,063 User Reviews From Real Homeowners

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Verified Customer

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Etta

They were professional, knowledgeable, courteous and informational. I didn't know how to open up the portal I can't remember the young man that called but he took his time because I'm not computer savvy.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Etta, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Amy

Very helpful. I've actually had to use warranty three times when I moved into this house. First time went really well with the plumbing issues the second time was the furnace going out and that when I had an issue with the tech not knowing what he wanted to do or how to do it and then he wanted me to pay and five hundred extra dollars to take a hot water heater out of the way because he didn't want the hot water heater there and I called and spoke to the two ten representative and her manager because the price is a mess on that. Probably about 2 and a half. I had to wait an hour on the phone with representative and then I had to talk to her manager because I had trouble with a tech that they sent out not knowing what they were doing.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Amy, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Verified Customer

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Candace

I would say its a good service, quick response. Just recently we made the call, excellent service person representative, the service person came, identify the problem and made the repair and they're complete. Very satisfied.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Candace, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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James

Its very hard to talk to anybody if you actually have to talk to somebody about a problem. I had a big problem in my air condition broke and I cost me six thousand dollars and they pay six hundred dollars. They're contractually isolated and if there's anything gray you're gonna lose, but they do what they say in their contract thats nearly six hundred pages.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi James, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Verified Customer

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Lauren

Just about a month and a half ago my oven quit working and they dispatched me to a local appliance service but the parts was backordered so I went a month and a half without an oven and that sucked. It's impossible to get in touch with an operator, you have to stay on the line and press multiple numbers for anywhere from fifteen to thirty minutes before you actually talked to somebody.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lauren, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Joe

Reasonably price and professionally proficient. They're responsive to your needs. I called up made arrangement and within two hours we had someone that was scheduled to appear to the house to repair the issue.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Joe, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Rodrigo

Yes well I used it a few times and basically they've been okay pretty good. Except for the last time I'm a little disappointed because there was a part of the refrigerator that they could not get within a timely manner they just and I don't know the legal stuff but instead of just replacing the unit itself because they're the ones who couldn't find a part or whatever they just offer me the three hundred dollars for a three thousand dollar refrigerator so I'm still disappointed by that.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Rodrigo, thank you for sharing and providing your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Brittany

It's hard to get in touch with anyone and I've had issues with some of my calls in the past. My dishwasher just went out and it took over three months for me to get it fixed. Trying to contact with the contractor that wasn't responding and eventually found out it was on back order and then they were able to order the part instead of the contractor and then they got it fixed but it took too long to get it fixed.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Brittany, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Leslie

They don't have local providers or service contractors so you have to get your own provider but then when the provider gets it they have to call for prior approval and sometimes I have to hang on the phone for 45 minutes to an hour. I was told by one of the reps that I should call myself a half hour before the provider is expected. Every time I the warranty eventually they provide someone to come and fix what I need but it took us quite a bit of time and quite a bit and many phone calls.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Leslie, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Verified Customer

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C

They sent me to a company very quickly that had a good job. The basement flooded and all of the water was unusable and we needed the plumber. The company was very prompt and very courteous in addition to being efficient.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey C, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Verified Customer

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Anonymous

I've been with 2-10 for two years and ultimately the price is going up. Some of the contractors are better than the others. Our kitchen faucet leaked and I have contacted 2-10 online. The contractor quickly contacted me within twenty four hours and came up the next day. I had to purchase the faucet and upon purchasing the faucet the contractor came out the following day to install it. The telephone is not good, long waits. The online is good it's quick and fast.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Verified Customer

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Tori

It was a great experience. Yes we needed it for when our air conditioning unit went out.They were very prompt, on time, and very knowledgeable and easy to contact. We had a great experience.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tori, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Crosby

They take no time. The guy they sent was very good, they did a great job I was happy with them. They sent someone out right away and that's what I needed, it was very professional, they did a great job.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Crosby, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Verified Customer

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Steven

The handle of our microwave broke and it was very good they accepted it and order it and I think we're still waiting for it to be installed but it's been ordered. It was done well and they communicated.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Steven, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Verified Customer

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Alan

The service is fine, it's just sometimes really difficult to get a hold of the people at the offices to get the service accomplished. I had to used my warranty for two items. The furnace and it's been repaired and taking care of, my kitchen appliance stove is still in the process of being fix and that one is a little harder to take care of because they had no repairman that was in network so it's an out of network repair so I'm gonna have to get reimbursed after I've paid for it. It is very difficult to get them on the phone.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Alan, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Verified Customer

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Christine

This last time the one took a month for them to get to me. Every time that I've used it 2-10 has answered and has sent me the information very quickly but just this last time the company they assigned was not responsive.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Christine, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Jocelyn

Yes I had to used my warranty for my hot water heater and they sent someone out but the first people they sent out misdiagnosed it so I called 2-10 and asked them to send someone different and they did. It takes a long time on hold and such to get a hold of the representative.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jocelyn, we're glad to hear your water heater got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Verified Customer

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Kamya

Yesterday I needed to use my warranty. I was at work my computer system was down so I couldn't go on to the portal or call it's been over an hour and a half trying to speak to somebody never did. I made an appointment online through the phone, but had to cancel it because it doesn't really give you options to make several complaints with the same system, so for example if you have a plumbing issue and that's something wrong with your thinking your call it you can report and pay a one time fee but this is only allow me to report one, so when I called the company schedule an appointment like we're not going to look at your sink because not on the ticket. So they have taken away the ability to speak the customer service rep and everything has to be done online which is you know very frustrating.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kamya, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Verified Customer

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Anonymous

It's been good so far. I just place the request via online portal and within twenty four hours I've gotten the call back from one of the techs from the company that was assigned the order. Just easy to use I think.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Verified Customer

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Susan

Some of the contractors who have been sent out have been excellent but others have not been as good and I ended up having to ask someone to come back for the same problem again. Not enough clarity in showing what's covered and what's excluded. Once we noticed the toilet running constantly and so contacted 2-10 they sent out a plumber and fixed the problem.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Susan, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Kathrine

They always try to fix the situation. They have to come out once already for dishwashing machine I was very satisfied with the technician he answered all of my questions. He was very knowledgeable so I'm very pleased with the knowledge I have that I've had with the technician. So far I've been happy.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kathrine, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Verified Customer

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Carol Aubrey, TX

Everything two to ten has done on the computer, so I haven't had to talk to anybody or anything. They came and repaired my washing machine, I paid a hundred dollars and everything is working fine now.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Carol, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 5th, 2022

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Glenn

Great service and the repair man was great!

2 years ago Edited March 31, 2022

Reply from 2-10 Home Buyers Warranty

Hi Glenn, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 5th, 2022

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Philip Maricopa, AZ

When I call everything is effective. They are able to retrieve my information easily and quickly. The technicians come soon. I wasn't aware when I signed up that there was a deductible.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Philip, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 5th, 2022

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Verified Customer

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Steven Phenix City, AL

Definitely they have been extremely helpful and informative. They were pretty prompt when the burner went out and again with the refrigerator. They are quick to get things done. They stay on top of things.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Steven, we're glad to hear your experiences have gone well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 5th, 2022

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Sharon Hinesville, GA

I was really pleased with what I received both occasions. They are professionals. One was with the air conditioning and that was taken care of and the other time was with washer and that too I was pleased with the service.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sharon, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 5th, 2022

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Verified Customer

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Deana Virginia Beach, VA

The people are very knowledgeable and responsive and helpful. I've used their service twice in the last thirty days. Once for a plumbing issue and the microwave. They were able to get me a new microwave.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Deana, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Christopher Chandler, AZ

My pool pump wasn't working and I contacted two ten through their app and they sent out a pool company and a couple of days later it was fixed. I have been happy with their service. I reupped my contact for another year.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Christopher, we're glad to hear your experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Patrice Newark, DE

I am a realtor and I use them for my clients and I have used it for myself. The response was right away and there was follow up. We had to wait a few months for parts for the heater but it is working alright now.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Patrice, thank you for sharing and for being a part of 2-10 Home Buyers Warranty. We appreciate your support!

Mar. 28th, 2022

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Dolores Riverton, NJ

I do think they are the best warranty out there. Wait time for the calls is way too long. The contractor they sent for the washer repair was very good. The service was set up promptly but they had to reschedule so both me and my husband had to take half days off work.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dolores, we're glad to hear your washer got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Christa Green Cove Springs, FL

Overall we are happy with 2-10. They have come in clutch. There have been times when it was difficult to get in touch with them because it was the weekend. They were able to get me all the parts to fix the ac within 2 days.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Christa, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Sandra Newnan, GA

All of it is online so I can never speak with anyone to help me figure stuff out. The one or two times I have called, they were good. Great people came out when my microwave quit working. They were polite and nice. They cleaned up after themselves. It is great dealing with them.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sandra, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Madison Wilmington, NC

Good customer service. Usually the turn around is quick for a service call. I used it a couple of weeks ago because my air unit wasn't working. When I renewed my policy, it didn't end up being the same so make sure to read it when you renew.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Madison, we're glad to hear your air unit got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Heather Fredericksburg, VA

Too difficult to get in touch with someone in customer service when you have issues with the providers. I had my hot water leaking and the first person they sent was not showing up and not contacting me. I had to contact and they showed up and took my payment and didn't fix it. I had to send an email to 2-10 to request someone get in touch with me.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Heather, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Bill Denver, CO

It is easy to file a claim. You got to the website and follow the directions and they follow through. They’ve come out for all of our problems. The response time is quick. The mechanics come out quickly.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Bill, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 23rd, 2022

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William Modesto, CA

We’ve used it twice and both times the issue was solved. It was great. A couple of weeks ago we got a new ice maker for the fridge. They came out the next day and installed it a week later.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi William, we're glad to hear your ice maker got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 23rd, 2022

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Richard

A very pleasant gentleman came by and was very helpful and he fixed my dishwasher so I'm happy. He was extremely helpful when I made the initial call to find out if the part was covered and what the process entailed.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Richard, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 23rd, 2022

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Erma

I was able to get my message to them on the first call and there was a timely response to my concern. My furnace was acting up, I needed a new part and 2-10 put it in and it's working fine.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Erma, we're glad to hear your furnace got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 23rd, 2022

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Allen

Everything I've done at all is online. My garage door opener broke and so I called them and they came out a couple days later and not only did they replace it, they replaced it with an upgraded model.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Allen, we're glad to hear your garage door opener got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 23rd, 2022

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Laura

My three way circuit went out in my kitchen, so I called and a company came out here to fix the problem in less than thirty minutes and we paid our seven five dollar warranties. The website is tricky sometimes, but once you get in touch with customer service you get help immediately.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Laura, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 23rd, 2022

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Frederick Gainesville, FL

It’s been very good. I would refer people to them who are purchasing their first home. They have been extremely helpful. Customer is very good. They have been very responsive. I hear back from them within 24 hours. The vendor they have sent was absolutely great. I was satisfied.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Frederick, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 17th, 2022

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Lamar Lithia, FL

It seems like you always have to fight with someone to get something done. They have good contractors they send to your house but it frustrating having to fight to get things done that you have paid for. It should be a lot easier. We had to fight with them to get the air conditioner fixed and it took almost three months to get eh part. It took times as long to get an easy fix done.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lamar, thank you for sharing. We'll do our best to ensure you have a more positive experience next time. Thank you again for the feedback and thank you for being a part of 2-10 Home Buyers Warranty.

Mar. 17th, 2022

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Sharon Chesapeake, VA

It's difficult sometimes to get a follow-up based on the service or phone call. I needed to use my warranty and once they arrived I found out that the warranty had changed and they had changed some of their services and that was a little bit confusing and it was a difficult service procedure at that time.They really push their online service so its sometimes hard to contact to speak with someone when something specific is going on

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sharon, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 17th, 2022

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Janice Hiram, GA

I found a work order one time it took me it took me a month and a half to ever get satisfaction out of it. I wanted them to go to another company to do the work and they never would and the other guy would never return phone calls. I've used it a couple of times and except for that one time with that with the plumber they've been okay

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Janice, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 17th, 2022

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Sandra K Sorensen Spotsylvania, VA

My frustration is 2-10 doesn't require contractors to have admin assistance in "office" just voice mail. Calls not reand we have to call for appt. this case they finally set date/time and didn't show so I cancelled. all many times to set appointments and ask questions. Recently, on work order # 8913097 no one ever called to set appointment

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sandra, we're sorry to hear about the issues you've experienced. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Mar. 14th, 2022

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N. J. Alexander Melbourne, FL

I have struggled with the quality of service with 2-10. If there is a non-urgent issue, then perhaps this is a good deal. However, with urgent issues, we have had problems with contractor responsiveness. I prefer to call a local contractor directly and have a quicker response from someone I know of and trust. Most of the contractors 2-10 have sent are based 1+ hours away, and are poorly reviewed on Google. We even had a contractor take the service fee, do nothing, and decline the repair job, even as we were actively experiencing property damage. We ended up going out of network and paying less to a local contractor. It took multiple calls to 2-10 to get any help on the issue. 2-10 promised to give us the value outlined in the plan to help alleviate the cost, but the check is yet to arrive.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi N. J. Alexander, we're sorry to hear about the issues you've experienced. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Mar. 14th, 2022

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Verified Customer

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Jessica Richmond, VA

Overall very good especially for a first time home buyer. There was some back orders because of the pandemic and the last time I called, I don’t think the representative fully understood me because something wasn’t done. I used it for plumbing issues.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jessica, we're glad to hear your plumbing issues got resolved. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Eric Daytona Beach, FL

Customer service is very attentive and does their job. If they can’t cover something, they explain why. My hot water heater was replaced with no problems. I think they are better than other companies based on my research.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Eric, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Anonymous Pittsburgh, PA

Most of the process is automated. I feel I am taken care of quickly. We had a leaky drain up stars and it was dripping into the kitchen. I called 2-10 and they had a tech out very quickly and it was taken care of that day.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Howard Marion, TX

This is the most economical warranty right now. We had issues with our garbage disposal and they sent a plumber out. It was a problem with the electrical component and they sent us an electrician and didn’t charge us for it. It worked out for us. They have answered most of our questions.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Howard, we're glad to hear your garbage disposal got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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