2-10 Home Buyers Warranty: Read 4,508 User Reviews From Real Homeowners

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Verified Customer

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Dorothy Upper Marlboro, MD

So far they are better on time than the previous company I had. They are very courteous and kind. There hasn't been a time they haven't come through. They use reputable vendors. It seems to be pretty good.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dorothy, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 1st, 2022

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Robin Davis Hampton, GA

Process of submitting a work order was quick and easy from the initial request, being assigned to a company for repair, to setting repair appointments, to the work order being completed. All less than a weeks time during holidays

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Robin , we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 1st, 2022

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David Reavis Temple, TX

We have used HBW for several years now. And, we have had several covered items that failed during the past. HBW has been good at taking care of our issues. Only reason I didn't give a five star is that they need to tighten up their customer service via phone.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi David, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 1st, 2022

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Ed Hampstead, NC

It's reasonably priced and the service is spectacular. They are professiona,l efficient, on time, and good. I have had three times that I had use them and each time the serviceman was here within twenty four hours.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Ed, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Camilo Fletcher, NC

Personal and friendly. When something goes wrong one of your appliances and you're frustrated and you call and you say you know I need repair and they make it happen. Again they were friendly and they were fast.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Camilo, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Kimberly

I really appreciate being able to talk to a person and they're quick to respond. They were very responsive, the contractors that I have experience with so far has been very good

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Kimberly, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Anonymous

It was easy to get online schedule it and there's really good communication for everybody involved. My water heater went out, I submitted a claim and they came out a couple days later to fix it.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the great review. We appreciate your support!

Jan. 27th, 2022

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James Wilson, NC

Everyone they've sent here has been very professional. Everytime we've ever had to call in everything's been taken care of pretty quick. We've been very satisfied with 2-10 and we've kept the warranty for 8 years.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey James, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Kathleen

When we had a problem they got back to us right away and sent somebody out. Our hot water heater, the valve on it was was broken and so they contacted the company and the company came out and fixed it successfully.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Kathleen, we're glad to hear your water heater got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Shelly Terry Birmingham, AL

I used it recently for plumbing issue and I was very happy. The plumbers came, they wore their masks, they did their job and I paid them and it was great. They were quick, efficient and took care of the issue.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Shelly, thank you for sharing. We're glad to hear your experience went well! Thank you for being a part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Cathy Youngstown, OH

No, no I was satisfied I was quite satisfied thank you. Whenever I called them they answered every question was very courteous and didn't keep me on the line or anything it was a very good experience.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Cathy, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Carolyn Oxford, GA

I had a great experience until my last experience when I had a claim and it took a year to get it completed so that was a little disheartening. Now I'm happy they found a new contractor so I'm satisfied with what I have now.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Carolyn, we're sorry to hear how long you last experience took to resolve but glad to hear it was taken care of in a way you're satisfied with. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Jerry Rosharon, TX

They provide some outstanding customer service. This product and service is everything I need. I made a claim and they connected me with the company to to do repair with and everything was on time.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jerry, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Steve Cape Coral, FL

I just did the claim online and then the guy showed up the next day so I was happy. Everything was good, I'm happy with it. Well worth it. We put in a couple of claims and they all worked out great.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Steve, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Troy

I have several claims that I have made that were denied that were clearly within the scope and should have been awarded. I had a crack in the Freezer section of a refrigerator that was about three years old and I had a repairman come from two ten warranty and the repairman said it was not repairable and would need to be replaced and the two ten decision makers said that they would not cover it because it obviously came from mistreatment.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Troy, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. Thank you for being a part of 2-10 Home Buyers Warranty.

Jan. 10th, 2022

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Donald

I'm not real good on the computer, I need to talk to a person and it was easier for them for me to do it on the computer. The baseboard heaters didn't work and they said that we had to get a electrician and there's just gonna take so long so we were able to get our own. It took a couple tries to get the problem fixed.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Donald, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 10th, 2022

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Michelle

I took advantage of the home lock securing thing to change my lock. Only that I had no knowledge of how much would be reimbursed. I looked all over the website trying to find out when I made this claim what was the maximum amount for the locksmith in changing the locks, nowhere did they tell me what the maximum was so I only got a hundred dollars out of like three hundred dollars and I have no idea you know what what determined that amount because I had no idea upfront so I wish they would just be a little bit more forthright with what the claim amount is for that particular reimbursement.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Michelle, thank you for sharing and for your honest feedback. Our coverage maximums are listed on your agreement and if you cannot find your copy, we are always happy to provide another. Thank you for being a part of 2-10 Home Buyers Warranty.

Jan. 10th, 2022

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FK Kennesaw, GA

You'd expect equipment replacements to be of equal or better funtionality. Our programmable thermostat was replaced with a cheaper non-programmable one, because, no surprise, the contracted company didn't have those. It makes sense that a home warranty company would send such a contractor because... they're trying to save or make money. It's not a good feeling every time we need to adjust the thermostat. Wonder if they're worth it when all is said and done. One bad experience is enough. Customer service rep seems okay in their job, but we have doubts about the warranty company. Trust.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi FK, thank you for sharing. Please know that if you ever have any questions about what your warranty covers, or how we apply that coverage, you can give us a call-or send us a private message through facebook-and we'll be happy to help.

Dec. 15th, 2021

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Sigrid Stone Mountain, GA

It used to be better. I don’t like that I have to wait a long time when want to talk to someone on the phone. I don’t like having to do everything on the computer but calling can take up to two hours. Recently I had someone scheduled to come out but they cancelled and it was confusing because I had to redo the order. For the most part the service is fine. We have to wait for parts for things. The price keeps going up. We have considered cancelling. It used to be excellent but now it is average for the price.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sigrid, thank you for your response and your honest feedback. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Dec. 15th, 2021

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Sandra Saint Cloud, FL

They’ve done well with customer service. I’ve had some issues with getting my micro wave fixed but I don’t think that was there fault. It was the contractors they hired. Someone came out pretty quickly but they had to order a part. After a month and half of calling them, I finally got them to fix it.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sandra, thanks for the review and thank you for being a part of 2-10 Home Buyers Warranty.

Dec. 15th, 2021

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Rena Hopkins, SC

About three or four months ago, I had someone come to diagnose a problem with the air unit. It was a week before they got to me to fix the problem. I had to go back and forth on it with them. The communication with the contractor was not good at all. One time I called and nobody answered or followed up.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Rena, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Dec. 15th, 2021

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Luis Centreville, VA

They have an extremely long wait time, the website doesn't provide the answers one needs and they end up trying to call a live agent. My washer broke down they sent a company didn't fix it properly, and three other companies over a month and a half we're still trying to get it resolved so not very satisfactory. 2-10 customer service been responsive, but the subcontractors they've been using have not been very useful.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Luis, we're sorry to hear you're still waiting for a resolution, we're here to help. If you are still in need of assistance, please send us a private message at facebook. com/210HomeBuyersWarranty with your service address, and we'd be happy to review your claim and help you get this resolved.

Dec. 15th, 2021

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Anonymous Lexington, SC

I got excellent service, they came out in a timely manner. I think they have excellent quality. I had a little problem with the air condition unit outside and they sent somebody out to repair it and I'm I'm satisfied so far.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi there, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 15th, 2021

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J. Whitney Richmond, VA

I have been provided poor service over the last several weeks after submitting service requests. The lack of communication when it comes to services and contractors also delayed my service requests. The service providers that were scheduled to come out were either late or did not provide 2-10 Home Buyers with the information needed to finalize my claim. I ended up paying another company to come out for my repair.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your response and your honest feedback. We're sorry to hear about the communication issues you described. We know how frustrating that can be and we're here to help. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty with your service address, and we'd be happy to review your claim and help resolve any outstanding issues.

Nov. 4th, 2021

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Sherel

I'm happy with the service and I've been with them for a long long time. It's getting more and more expensive all the time. Its normal to wait on the phone for two hours. I'm happy with the program.

4 years ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hi Sherel, thank you for sharing and for your honest feedback. We appreciate your support!

Nov. 4th, 2021

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Tonia Schenectady, NY

They're courteous and always helpful. Most recently I used it because my air conditioner wasn't working so I got online and put in the survey. It took at least over two months and I had to keep calling to get it taken care of. They weren't very responsive.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tonia, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Nov. 4th, 2021

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Rudy Silver Spring, MD

I have been with 2-10 for more than 10 years. Except for 1 or 2 cases, we can report an overall good experience with the level of service, and the quality of providers. Hoer 24 hours turnaround response can be tough when you have a broken heating system in the deep of winter. There should be priority for some types of critical breakdowns.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Rudy, thank you for sharing and for your long time support. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Nov. 4th, 2021

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Edward B. Mauri

I bought a home. It required service on the HVAC, plumbing, and electrical components. 4-10 covered it all with the exception of the deductible. Excellent customer service and results.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Edward, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Nov. 4th, 2021

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Daveina

I've used my warranty for my dishwasher breaking. It was fixed a couple of times and then replaced. It is convenient. It is a bit tricky to get the system for customer service but they are helpful.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Daveina, thank you for sharing and for being the best part of 2-10 Home Buyers Warranty!

Nov. 4th, 2021

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Nigel

Any time I call, my issue is addressed well. The service guy that came was good and made sure all was resolved. There was a bit of delay with the plumber. He ran a little late for the appointment.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Nigel, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Peter

I’ve been very happy with the results of maintaining my home warranty. There could be a little more human response but I appreciate that they sent someone quickly. My water heater was taken care of no questions asked.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Peter, we appreciate you taking the time to let us know how we can improve your experience. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Wendy

Had to use my warranty this summer when my AC unit quit. I had new system not put in properly so I had to have several people come to repair someone else’s work. They need to get rid of some of their contractors and have the help accountable.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Wendy, thanks for your response and your honest feedback! We appreciate you taking the time to let us know how we can improve your experience. Thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Gabriel Fort Mill, SC

Recently, when I moved in last month, I found out that the water heater was turned off and when I tried to turn it back on, I was unsuccessful, so I filed a claim just to have somebody inspect it make sure that it was able to be turned back on or if it has to be replaced. They did send somebody over in a couple of days and he was able to get it on. But it was ultimately a very bad experience because apparently, the guy ended up turning it on at the lowest setting, giving me very lukewarm water results. They did not we make sure that the water is heated up correctly before payment and leave. It was easy to get in touch with Two Ten Home Buyers Warranty and they did get somebody over to turn on the water heater quickly at the end of the day when it when Two-Ten consider my claim to be completed they didn't fully complete the request. They sent a second specialist to look at the water heater afterwards because I was getting luke warm results, and he specified that the water heater needed to be replaced given that it is a seventeen almost eighteen year old unit but normally only lasts about fifteen years. Given that they recommended replacement but it was not covered and I'm still waiting to find out what to do about that. While filing everything online is definitely easy, when I called to inquire about the status of my claim and the status of completion I get the same answers over and over that didn't make sense to the situation, so ultimately the issue was not resolved. It was relatively easy to get in touch, you can file the claim do everything online but when dealing with a person over the phone it was very, very unnatural conversation they kept repeating the same questions and answer over and over without providing a proper explanation that made sense to the claim. It makes zero sense why any real estate agent would recommend that we get the warranty when you purchase the house, given that most homes are used and will have pre existing conditions (in the case of my water heater it is a seventeen year old unit) it is one hundred percent guaranteed to have pre existing conditions and if that's the reason why Two-Ten won't cover any replacement then I cant give them more than 2 stars because everything in a non-new construction home is preexisting

4 years ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hi Gabriel, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Verified Customer

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Richard

I had a hot water heater issue so I called two to ten and they had a plumber come out and take a look at it and repair it same day. The way they handle their cases and stuff is really on point.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Richard, we're glad to hear you feel that way! Thank you for the great review and for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Kari

The heat didn't work and the tech came out and looked at it and figured out what's wrong with it and they're coming out for repair tomorrow. Very quick response and always knowledgeable about the necessary repair.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Kari, we're glad to hear that! Thank you for the great review and for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Anonymously

It's pretty good. We've used it for appliances and other problems and we have used the interface with the computer and apply and fill that out for our problems and usually got a call from the service person. We've been pleased with the service we have received except for the very first time that we used it.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi there, thank you for your review and support!

Oct. 21st, 2021

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Larkin Fales Olathe, KS

Customer service reps are always friendly and know the answers to my questions. The companies who have provided services have always been prompt and gone above and beyond for the repair!

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Larkin, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 6th, 2021

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Nicholas

It's quite inexpensive for what it covers, but the service isn't always as good as I'd like. My sink was leaky because it was not installed well. It lacked some support and so the pipes lost their connections. The contractor that came and helped replaced most all of those pipes indicating that they were also too short so the small change should not have caused the leaking but it did and he repaired that. Some of the things I reported have been handled quickly and others I had a hard time getting a response.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Nicholas, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 5th, 2021

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Winston Arthur Fort Myers, FL

They are always very helpful and prompt all things considered. This week we had a water leak from our upper floor and we reached out to them and they responded in a very helpful way.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Winston, we're glad to hear things worked out with your water leak. Thank you for being a part of 2-10 Home Buyers Warranty!

Oct. 5th, 2021

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Delaine Villa Rica, GA

I used my home warranty because recently I had an issue with my toilet they got a contractor to me really quick. I had to have him come out again later for the same issue and I had to pay the $75 fee again. The service is pretty quick, they are pretty quick in turn around with contractors that came to perform the work.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Delaine, thanks for the review, and more importantly, thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 5th, 2021

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Dan

It was a part of the house when I bought it. I haven't had good experiences. My air conditioning unit went out and it took over three months to get it taken care of. It was pretty ridiculous. They need to have better communication. There was only one person that I spoke to who actually knew what was going on. Also there were times when I was on hold for an hour and a half. I am thankful my unit was replaced but I was upset it took so long. I swear I am paying more than I am supposed to.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dan, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We're sorry to hear about the communication issues you described. We know how frustrating that can be. We're here to help. If you are still in need of assistance, please send us a private message on Facebook with your service address, and we'd be happy to review your claim and help you get this resolved.

Sep. 24th, 2021

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Yasmina Killeen, TX

Good job, excellent service. The last time that I used it was when my electric water heater was damaged and 2-10 guys replaced it. They act quickly as far as when I need something to get the repaired, whatever it is, whatever I needed in my house.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Yasmina, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Beatrice

I only tried using it once and I had to find my own company to do the work because the company that they had was no longer working in my area. Therefore I was left to find someone on my own then after I did that it was hectic to try to download the information and to call someone and stay on the phone forever with music playing, it was very aggravating. And I had to pay them upfront myself. The only thing that will semi-positive was I've got the check within thirty days that's it. They were not easy to contact, I stayed on the phone for hours with that music playing.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Beatrice, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We're sorry to hear about the delay's you experienced. If you're ever in need of assistance, please know that we're here to help. If you need additional help, you can send us a private message on Facebook and we'll be happy to assist in any way we can. Thanks again for your feedback and for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Bonita

Most of the time when I call in they will give me a person that is not even in the network. Nobody checked to see whether they're in our network and then they give me the information. I have that every time I call. Probably about a month ago I call about my air conditioning they gave me a person the other day and service the area then I had to call back the next day to start the process again. The service personnel that have been out are not good at they are mediocre.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bonita, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We're sorry to hear you weren't satisfied with your contractor. We know how frustrating that can be. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Bj

2-10 warranty has been a good experience. The last time I used it was about in the last three weeks. I had a problem with air conditioning and really the service was terrific on that occasion. The person who came out, who fixed the air conditioning came out on Saturday and fixed my problem that same day so I was very happy on that occasion. I mean the last instance was a five but there have been times that has been not so great.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bj, thank you for your review and honest feedback. We appreciate you being a part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Betty

I've had some bad experiences with 2-10 not contacting the right people that need to be contacted and not getting back to me. I've used it several times, the most recent was the ice maker went out my refrigerator and it took them three weeks before they finally got somebody out because 2-10 didn't do what they were supposed to do to reach the people that are supposed to come out. The people are supposed to come out wouldn't work with me they had to be contacted by 2-10. They don't have reliable contractors.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Betty, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We're sorry to hear about the communication issues you described and that you're still waiting on your ice maker repair. We know how frustrating that can be. We're here to help. If you are still in need of assistance, please send us a private message on Facebook with your service address, and we'd be happy to review your claim and help you get this resolved.

Sep. 24th, 2021

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Verified Customer

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Ajar

I haven't had any issues. They contact me back in time, no problem. I've been with them since 2005 and I haven't had any issues that they haven't fixed or replaced. The people that came out to fix it and they left and I called 2-10 because it still wasn't working. They had to come back and then everything worked fine.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ajar, we're so glad to hear that! Thank you for your review and continued support!

Sep. 24th, 2021

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Verified Customer

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Albert

Usually customer service is very quick to respond to any problems or concerns I have. There is no delay. My most recent problem was the AC was having trouble and the technician came out the next day. It was straightforward.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Albert, we're glad to hear we were able to get your AC troubles resolved. Thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 10th, 2021

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Verified Customer

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Spencer P. Stevens Fletcher, NC

I've always had good customer service and prompt response times which is always welcomed and fantastic given the usual situation that I need you guys for. However I gave you three stars because some of your vendors are horrendous and make dealing with a work order horrible. I feel like a lot of the time 2-10 says it's the vendors fault and the vendors says it's my home warranties fault.

5 years ago

Reply from 2-10 Home Buyers Warranty

We’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve. The contractor's performance reflects on our company, so we apologize for the trouble you experienced.

Jun. 23rd, 2021

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Verified Customer

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Raymond Agnor Dayton, OH

While they do a credible job with repairs of covered items, their policies and practices for replacement of items deemed beyond repair by their own assigned providers is quite disappointing and unsatisfactory. When my refrigerator/freezer failed and couldn't be repaired, I was subjected to delays in getting status of my claim as their online portal indicated it was closed following the dispatch of the repair technician. I finally arranged to get a member of their staff to follow my case. After several days of delay, they offered me a far less expensive "replacement" refrigerator that lacked key characteristics and features of the failed unit. It was clearly an effort to offer an inferior "substitute " item. When I balked at that and identified an acceptable model from a website they recommended to me, they finally agreed to offer me that one, but said it would be a delay of 6-7 weeks for delivery. That being wholly unacceptable for being without a refrigerator in our home, I reluctantly settled for a cash payout offer which ended up to be slightly more than half of the cost of a replacement I sourced locally.

5 years ago

Reply from 2-10 Home Buyers Warranty

We are sorry to read about the issues you've had, if you'd like to discuss you can reach out to us on our Facebook page and/or give us a call at 800-775-4736.

Jun. 21st, 2021

2-10 Home Buyers Warranty Reviews