2-10 Home Buyers Warranty Reviews

I have been a 2 10 customer for more than two decades. When I call about a service it is repaired in a timely manner. If I have a problem or concern with the service technician and contact 2 10 the immediately remedy the problem and send a new technician out to remedy the problem and I do not have to pay a second service call fee. I will continue to use 2 10.

This company is honest they listen to the problem that the service man called in with, and they’re willing to fix the problem rather than lie to you about fixing it. I’ll give you some excuse why they aren’t going to fix it. They don’t waste time like that. It’s easy to get a claim process. They don’t take two or three days to get you somebody to service you and then the people that they service are very professional. They do their jobs. They clean up their areas and they’re Gone. I have had four different companies in Texas America home choice. What is it that an Amazon? . I have had four different companies in Texas America home choice. What is it an Amazon company? I can’t remember the other two and they’re all big liars. They don’t tell the truth.

Amazing services from All Set Appliances and 2/10 Warranty company. I had to use them both for the first time and boy am I happy I made that decision, 2/10 Warranty and All Set Appliances, they both came through and found a solution for my problem. I will recommend both companies as they both lived up to their word. Thank you All Set Appliances and 2/10 warranty. All Set Appliances Technician was very knowledgeable, respectful and truly represented the company very professionally. Thanks bud………….2/10 Warranty representatives are amazing as well as they found solutions and never gave up thank you as well for your patience and cooperation.

These guys cover stuff. They really really do. A lot of people think warranties are a waste but, for people like me, that I don't want the trouble or responsibility to save up for incidentals for me home, (some people are good at this, I am not one of those people). With my monthly payments, I can rest assured that every breakdown is not going to make me bankrupt lol. They have a very specific process. From requesting service to responding to services. I've already had a few issues and all were taken care of including major home system. The only thing you need to be prepared for, they have the longest phone hold times for customer service. But once you get through, you will be taken care of. I have been on hold for several hours a couple of years ago when I first started just to ask a simple question. If I judged the benefit I would be getting from that hold time, I'd have lost and gone over to other companies. I think they may lose people because of this but the people that stick it out, they will be taken care of. Thank you 2-10.

I has read some horrible reviews of 2-10 warranty, so I was apprehensive when I bought a house and the homeowner furnished this warranty. I opted for the spring tune up, which I had to pay them $50 for and the tech $100 (not sure what that was about because around here they are around $65), but the heat seemed erratic so wanted that looked at. The tech checked the unit and found a problem with the Thermal Expansion Valve. I received a call from 2-10 warranty after that telling me the tech would be there in a week. I said he has already been here. No, they said he would be there to fix the HVAC unit, he had to order a part. I asked if there was a charge and they said no. I was totally amazed. The tech came back and fixed the unit (10 year old Trane) and so far it is working perfect. I don't know what the future holds, but so far 2-10 has been spectacular.

2-10 sucks so bad I put in a claim only to get denied. I pay to get a repair only for them to tell me that they cannot do it and I have the pinnacle warranty ( in other words supreme) but pinnacle my butt they just do not want to do their job but want to take your money. DO NOT GET THIS WARRANTY IT IS A RIP OFF I AM WARNING YOU FOR FUTURE.

Experience: Very Disappointed In 2021, I submitted an online service request for a toilet repair shortly after purchasing my home. I received an order confirmation and order number, which indicates the request was properly logged in their system. Despite this, I never received any follow-up communication. No contractor assignment, no scheduling, and no response. The request was effectively ignored. Ironically, I later received calls encouraging me to renew my contract. It is concerning that the company can proactively reach out for renewal payments but fails to respond to legitimate service requests. For a company that markets peace of mind to homeowners, this experience was extremely unprofessional and disappointing. A warranty has no value if service requests go unanswered.

I have had 2-10 for about 7 years now and will not be renewing after my most recent transaction. We had a plumbing leak which damaged ceiling and wall drywall. It was very minimal and happened on a Friday night. As with every claim you have to wait until next business day usually before you even get contacted and then you are at the scheduling mercy of the service company they select. Due to existing damage and desire to mitigate any further damage we wanted reasonably to get the repair going as soon as possible. The good news is 2-10 does allow you to hire your own contractor with a pre-approved limit minus your deductible. Bad news is that limit isn't enough to do any work, $200 for plumbing. You then have to call to get that price increased if the quoted repair will cost more, which it will for plumbing. Our plumber came out on a Saturday (next day) to diagnose as we called it in late Friday night. Discovered the pipe break in the wall for a $129 diagnostic fee which seemed reasonable. Quoted repair to replace 2 inch copper pipe was $600, also reasonable. I tried calling 2-10 while plumber was there to get increased approval. No answer after two tries Saturday and three tries Sunday. I approved the plumber to repair on Sunday and paid the invoice. Monday I am able to speak to 2-10 and the initial rep denies all payment because I approved the repair. I advised that this wasn't acceptable as I was already pre-approved for $200 and they were not available to make approvals. He came back stating they would reimburse the $129 minus our $100 service fee. I again stated that was unacceptable and asked for a supervisor. After waiting about 10 minutes they advised they would call back. I received a call a few hours later and the supervisor conceded they would reimburse the full $200 but could not give anymore because my pipe was in the wall. Little did I know you have to pay extra for the concealed coverage. Ridiculous as all houses have some concealed pipe. My two cents.....consumers buy these warranties so that when something happens the cost is mitigated and the effort to resolve is minimal. If you want a timely repair for something, which we all do, you have to set things up yourself. And don't do anything over the weekend as 2-10 apparently holds banker hours and will not assist. Lastly don't get fooled with their cheaper plans, because small technicalities like concealed pipe may put the cost on you anyway. I will be shopping our warranty for someone with 7 days a week support and one that covers all pipes, not just those that are exposed. If it was exposed I could repair it.