2-10 Home Buyers Warranty: Read 4,525 User Reviews From Real Homeowners

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Jade Cumby, TX

These guys cover stuff. They really really do. A lot of people think warranties are a waste but, for people like me, that I don't want the trouble or responsibility to save up for incidentals for me home, (some people are good at this, I am not one of those people). With my monthly payments, I can rest assured that every breakdown is not going to make me bankrupt lol. They have a very specific process. From requesting service to responding to services. I've already had a few issues and all were taken care of including major home system. The only thing you need to be prepared for, they have the longest phone hold times for customer service. But once you get through, you will be taken care of. I have been on hold for several hours a couple of years ago when I first started just to ask a simple question. If I judged the benefit I would be getting from that hold time, I'd have lost and gone over to other companies. I think they may lose people because of this but the people that stick it out, they will be taken care of. Thank you 2-10.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jade, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 27th, 2023

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John H. Madison, TN

I has read some horrible reviews of 2-10 warranty, so I was apprehensive when I bought a house and the homeowner furnished this warranty. I opted for the spring tune up, which I had to pay them $50 for and the tech $100 (not sure what that was about because around here they are around $65), but the heat seemed erratic so wanted that looked at. The tech checked the unit and found a problem with the Thermal Expansion Valve. I received a call from 2-10 warranty after that telling me the tech would be there in a week. I said he has already been here. No, they said he would be there to fix the HVAC unit, he had to order a part. I asked if there was a charge and they said no. I was totally amazed. The tech came back and fixed the unit (10 year old Trane) and so far it is working perfect. I don't know what the future holds, but so far 2-10 has been spectacular.

6 years ago

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Jerry Li Phoenix, Arizona

Technician Robot spent time and effort fixing the tricky issue on my GE washer, with great patience and dedication.

2 months ago

Reply from 2-10 Home Buyers Warranty

Hi Jerry Li, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 23rd, 2026

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Ignacio Guillen Houston, Texas

All around best service and response .easy to file claim quick response from tech and quick see back in business thanks 2.10 and J AND J MECHANICAL

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi Ignacio Guillen, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 6th, 2026

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Verified Customer

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Ray

They have competitive pricing and you can choose from options to customize the policy the way you want it.

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Ray, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 22nd, 2026

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Verified Customer

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Mary

I’ve had for 7 years. The few issues I’ve had have been taken care of promptly. Good communication.

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Mary, we're glad to hear your experience has been a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 22nd, 2026

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Verified Customer

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Yolette

We got insurance from them and we paid 97 dollars a month to cover stuff in the house. Something went wrong with the plumbing and the septic tank. We paid out of our own pocket about 5,278 dollars. They did not cover one penny of it and they have the nerve to still take money from my account!

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Yolette, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Jan. 22nd, 2026

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Verified Customer

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Andrea

Everyone has been great to work with especially Eric W. in sales. All the contractors have been excellent.

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Andrea, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 22nd, 2026

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Verified Customer

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Eric

The total cost of the repair far exceeded market rates. I paid more with my warranty than if I had paid completely out of pocket. In addition, the company referenced by the plumber dispatched for water damage remediation damaged some of the good plumbing. It's also extremely slow to go through the warranty.

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Eric, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jan. 15th, 2026

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Nancy Cave Ashburn, Virginia

I've had 2-10 Home Warranty for nearly 5 years. I have been a very satisfied customer and they have always been very helpful and made sure my repair needs were addressed.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Nancy Cave, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 2nd, 2026

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Ken Kunz Prosper, Texas

Raymond was professional and thorough in fixing our washer. He explained the problem and solution when the parts were ordered, finished the job quickly. Thanks!

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Ken Kunz, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 6th, 2026

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Crystal Ackerman Buena Vista, Colorado

SCAM!!!! FRAUD!!!! AVOID 2-10 HBW!!! I filed two claims in Feb 2026 in which they were authorized. On Feb 20, 2026 - I was told I would receive payment in 10-15 business days. and have STILL NOT received payment. I've spent 30+ hours on the phone (the majority of that on hold) trying to escalate these matters. I was then told one check had been mailed Feb 25 & the other on Mar 4 and have NOT RECEIVED PAYMENT (now 2 months later)!! When I call, I am not able to escalate to a supervisor or speak with anyone in accounting. They toss me around to different departments, assure me my checks are coming, and I'm told I will be given a call back in 3-5 business days (and then never receive a call). At this point I don't believe there is any intention on actually paying my claims.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Crystal Ackerman, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

May. 4th, 2026

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Verified Customer

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Carlos

Always assign companies 2 hours away instead of the general area. I have to cancel and call to make changes for someone closer to me. Wasting time in following up.

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Carlos, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 9th, 2026

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texas angel

Servicing my refrigerator has been a bit ongoing. I've worked with three contractors. But 2-10 worked with me until we were satisfied. The last appliance company completed the job with no stress & expediantly.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi texas angel, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 9th, 2026

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Vivian Sweat Jonesboro, Georgia

2-10 Home Warranty Plans are reasonable. I personally have been always satisfied with this home plan. The contractors that are scheduled are excellent. You should call 2-10 right now.

7 months ago Edited June 30, 2026

Reply from 2-10 Home Buyers Warranty

Hi Vivian Sweat, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 6th, 2026

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Bonita B

Having this home warranty is a lifesaver it has saved me time and money on repairs to my appliances. Their portal is very user friendly, easy to file claims and get the repairs scheduled expeditiously. Thanks 2-10❤️

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Bonita B, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 12th, 2026

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Mark Jordan

I like the easy access to the portal to submit claims, and the maintenance tips you provide to homeowners for download from the portal. I find them very useful and easily to follow.

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Mark Jordan, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 4th, 2026

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christopher viveiros

They were timely, professional, and provided us with a clear understanding of the problem, addressing what they could and informing us what needed to be referred back to 2-10 for further approval.

8 months ago

Reply from 2-10 Home Buyers Warranty

Thank you, christopher! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 15th, 2026

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Ronald Brannon

I liked the prompt response and the knowledge of the tech who performed my service call. Plus the 30 day warranty was really good and gave me confidence that I would be able to get service without additional cost

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Ronald Brannon, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 15th, 2026

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Verified Customer

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Anonymously

I had a positive experience with the service when my oven was deemed unfixable, and they offered a good amount towards a new purchase. However, getting a part for my refrigerator took an excessively long time. While the contractors sent were top-notch, the compensation for my old washer felt inadequate, leaving me somewhat dissatisfied.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymously, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Verified Customer

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Judy

I had a mixed experience with 2 10 Warranty. They quickly resolved a bathtub leak, which was great. However, I faced significant delays and poor communication when I needed air conditioning service. The lack of clarity about the parts and service schedule was frustrating. Overall, while they can be effective, their communication needs improvement.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Judy, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Verified Customer

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Sevgi

A friend turned me onto this company and I’ve been very happy with the service I have received. They respond in a timely manner and are very proline.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sevgi, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 27th, 2024

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Verified Customer

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Katie

I had a frustrating experience with appliance repairs. My washer and dryer repairs were a nightmare, with missed appointments and parts issues. However, replacing my refrigerator went smoother, even if it wasn't the exact model. Overall, I appreciate having a working fridge, but the washer situation has left me without one for too long.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Katie, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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Verified Customer

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Monica

I found the service to be unresponsive and slow, especially when coordinating between companies. While the agents were friendly and followed up, the contractors they rely on often had long wait times and communication issues. Overall, there's room for improvement in their service coordination.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Monica, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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Verified Customer

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James

I had a mixed experience with my claims. While the initial claim process was smooth and 2-10 responded quickly, I've faced significant delays in getting my refrigerator fixed due to issues with the repair company. Overall, 2-10 has been helpful, but the hold-up is frustrating.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi James, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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Verified Customer

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Anonymous

I'm quite frustrated with my experience. While I appreciate the quick response for some repairs, I faced significant issues with a major plumbing problem that wasn't covered. The appliance repair service has been unreliable, but I had a great experience with one plumber. Overall, I value the support, but the inconsistencies leave me disappointed.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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Verified Customer

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Harold

I called for aleak in the basement. They assigned aplumber. He called me by phone and told me I didnt need a plumber and that I needed a basement specialist,. Guy was lazy and didnt need the work, He never showed up to view the issue.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Harold, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 13th, 2024

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Verified Customer

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Sutton

I had a plumbing issue and couldn't find a local contractor through the company, as they are not local and have been bought out by a Colorado-based company. This defeats the purpose of having a local service with established relationships in the area. I was told to find my own plumber and submit for reimbursement, with a low dollar limit. The lack of local presence and relationships makes the service ineffective and frustrating for customers like me.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sutton, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Verified Customer

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William

I had to use my warranty multiple times, but it was a frustrating experience. The first time, the assigned contractor wouldn't respond to calls for an electrical issue. We had to go through the process again. Another time, a common A/C unit component wasn't covered, making the warranty seem pointless as we had to pay out of pocket. Overall, the warranty didn't provide the expected coverage and left me dissatisfied as a customer.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi William, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Verified Customer

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Magdalena

I had a leak in one of my pipes and had to call a plumber to fix it. The response time was great, they came the next day. The plumber did a good job, and overall, I had a really good experience with them.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Magdalena, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Verified Customer

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Christopher

The service for my AC and HVAC system was fixed, but contacting customer service was frustrating due to long wait times and being passed around to different representatives. It took hours to finally speak to someone about the issues I was having. Overall, the service was good, but the customer service experience was lacking in efficiency.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Christopher, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Valerie

This last experience was fine. My refrigerator went on the blink. The defrost isn't working, and the gentleman came out, and they have issued me a check to give me a new refrigerator.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Valerie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Verified Customer

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Eric Burlington, NC

I have been a loyal customer for over 14 years with (2) homes. In that time I am starting to notice that several of the contracted venders are shady and provide shady repairs which I have had to come out of pocket to have the repair fixed.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Eric, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jan. 31st, 2024

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Kate Calica Falls Church, VA

I like that you can trust someone to work on your home when something gets broken. You have the peace of mind knowing that it will be fixed soon without spending too much.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kate Calica, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 25th, 2024

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Verified Customer

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Kaitlyn Ward Denver, CO

So far we have only had one claim but the process has been very easy. The repair was 100% covered. Filing the claim was easy and I was pleased with the whole process.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kaitlyn Ward, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 18th, 2024

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Verified Customer

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Eric

I like the ease of putting in an order of service. The website makes it easy to find the area of service needed. They tell who is coming to service the need.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Eric, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 18th, 2024

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Verified Customer

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Nina Mize Milford, DE

We have received prompt responses to our service requests. 2-10 Home Buyers Warranty used very dependable, respectful and knowledgeable technicians/repair persons.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Nina Mize, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 18th, 2024

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Verified Customer

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Kim Colorado Springs, CO

Love the customer service with 2-10, no complaints with the contractors customer service.. concerned that we're still having some of the issues after four times coming out. My fault I haven't called them back again...

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kim, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Nov. 29th, 2023

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Verified Customer

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Daniel Baker Lee's Summit, MO

I am very happy with my coverage. But the communication is awful and needs to be better. It’s so hard to talk to a rep. And I normally have to wait on hold at least 10 minutes before I speak to someone. I don’t receive email updates about claims or scheduled deliveries.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Daniel Baker, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Nov. 21st, 2023

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Verified Customer

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Nelson

Every time I had an issue it was resolved really quick. You just pay the $89 and you basically get excellent service from different companies, it's excellent.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Nelson, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Verified Customer

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Deborah

I just recently used my warranty for my hot water heater. The experience went great. The only downfall was, I was not aware that there are certain certain fees that the home warranty does not pay which I had to pick up.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Deborah, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Verified Customer

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Sandra

They did very good about the plumbing issue that I had, and I talked to a customer service person and they took care of the whole situation. It was good.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sandra, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Verified Customer

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William

They've always been very responsive. I've only had two or three claims in eight years. But they've always been very responsive and quick to handle my issue.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi William, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Verified Customer

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Debie

It took me a long time to get them on the phone, I was on hold, but once I got them on the phone the next morning I had an appointment for someone to come out.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Debie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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F

I was very satisfied with it so I renewed it. We've used it twice or three times, maybe four, for the air conditioner, furnace, and some toilet issues.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi F, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Peter

I think they're a very good company, good customer service, very knowledgeable, and easy to talk with. And it's cheaper than what I paid before previously.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Peter, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Patrick

Quick response and timely service. Completely satisfied with the technician, very knowledgeable, very personable, neat and clean and corrected the problem.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Patrick, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Constance

When I put my work orders in, I have no issues with who they send out. Whoever they send out fixes the problem and they don't have to continuously come out.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Constance, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Evelyn

I was recommended it when I first moved into the house five years ago, and I found it to be a very good service, so I've just kept it. I've had a little bit of a problem with response time.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Evelyn, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Kevin

We had a washing machine that's really old. The motherboard went out, and they got us a technician very quickly. The only problem we had was there was a mix up in actually getting the new one installed.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kevin, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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