2-10 Home Buyers Warranty: Read 4,320 User Reviews From Real Homeowners

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Verified Customer

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Joshua

I recently used the service for a garbage disposal replacement, but my experience was mixed. I faced a water pressure issue previously, and the water filter problem wasn't covered, which was disappointing. I had a positive experience with a refrigerator service a while back, but overall, my recent experiences haven't been very helpful.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Joshua, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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clinton borland

Excellent customer service n support. I like the ability to put in a complaint on Vendors who do poor service and who try to sale consumer services unrelated to the service call!

6 months ago

Reply from 2-10 Home Buyers Warranty

Hi clinton borland, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 5th, 2025

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Victrena M Robinson

This company has always been very responsive to my needs. They assigned me a company that did not call me back. When I called 2-10 and told them they quickly assigned me another company which I appreciate.

6 months ago

Reply from 2-10 Home Buyers Warranty

Hi Victrena M Robinson, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 22nd, 2025

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Elaine Appel

They were great! They did a great job to make up for the large charge to me of a part not covered under my warranty. Note this review is 2 days after the repair and everything works.

6 months ago

Reply from 2-10 Home Buyers Warranty

Hi Elaine Appel, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 20th, 2025

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Juliana K

We had an issue with the toilet, and the technician came exactly when he said he would, kept in touch with us throughout the service, arrived with the necessary equipment and got the job done!

6 months ago

Reply from 2-10 Home Buyers Warranty

Hi Juliana K, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 12th, 2025

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Alexandra Day

DON’T WASTE YOUR MONEY! This company is not designed to help you. It’s designed to take your money. I filed two claims based on the same issue and they aren’t reimbursing me a dime for the $10,000 we had to pay for repairs. They said the claim i called in was for a leaking pipe not for my HVAC when the leaking pipe was coming from my HVAC. You also have to pay like $100 for a $300 pay out and spent so much time setting up the claim and submitting forms. Not to mention their list if people that are pre-approved to do work are terrible. The companies they work with have terrible reviews and terrible customer service. I’m not sure how this company has any good reviews. My speculation is they send links to the ones that did get a pay out because it was extremely difficult for me to find a way to review online. I’m giving them two stars because the basic customer service people have been nice. However the managers are the ones that have to approve things if there is an issue and they didn’t let me talk with the one denying my claim even though i’m always very polite just straight forward. Shelley in specific is the manager that denied my claim and would not talk to me per my customer service rep. Terrible waste of money and terrible experience over all. We literally lost money by buying this.

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Alexandra Day, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Apr. 3rd, 2025

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Sevgi

A friend turned me onto this company and I’ve been very happy with the service I have received. They respond in a timely manner and are very proline.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Sevgi, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 27th, 2024

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Katie

I had a frustrating experience with appliance repairs. My washer and dryer repairs were a nightmare, with missed appointments and parts issues. However, replacing my refrigerator went smoother, even if it wasn't the exact model. Overall, I appreciate having a working fridge, but the washer situation has left me without one for too long.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Katie, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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Monica

I found the service to be unresponsive and slow, especially when coordinating between companies. While the agents were friendly and followed up, the contractors they rely on often had long wait times and communication issues. Overall, there's room for improvement in their service coordination.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Monica, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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James

I had a mixed experience with my claims. While the initial claim process was smooth and 2-10 responded quickly, I've faced significant delays in getting my refrigerator fixed due to issues with the repair company. Overall, 2-10 has been helpful, but the hold-up is frustrating.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi James, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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Anonymous

I'm quite frustrated with my experience. While I appreciate the quick response for some repairs, I faced significant issues with a major plumbing problem that wasn't covered. The appliance repair service has been unreliable, but I had a great experience with one plumber. Overall, I value the support, but the inconsistencies leave me disappointed.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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Harold

I called for aleak in the basement. They assigned aplumber. He called me by phone and told me I didnt need a plumber and that I needed a basement specialist,. Guy was lazy and didnt need the work, He never showed up to view the issue.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Harold, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 13th, 2024

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Verified Customer

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Sutton

I had a plumbing issue and couldn't find a local contractor through the company, as they are not local and have been bought out by a Colorado-based company. This defeats the purpose of having a local service with established relationships in the area. I was told to find my own plumber and submit for reimbursement, with a low dollar limit. The lack of local presence and relationships makes the service ineffective and frustrating for customers like me.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Sutton, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Verified Customer

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Magdalena

I had a leak in one of my pipes and had to call a plumber to fix it. The response time was great, they came the next day. The plumber did a good job, and overall, I had a really good experience with them.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Magdalena, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Verified Customer

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William

I had to use my warranty multiple times, but it was a frustrating experience. The first time, the assigned contractor wouldn't respond to calls for an electrical issue. We had to go through the process again. Another time, a common A/C unit component wasn't covered, making the warranty seem pointless as we had to pay out of pocket. Overall, the warranty didn't provide the expected coverage and left me dissatisfied as a customer.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi William, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Christopher

The service for my AC and HVAC system was fixed, but contacting customer service was frustrating due to long wait times and being passed around to different representatives. It took hours to finally speak to someone about the issues I was having. Overall, the service was good, but the customer service experience was lacking in efficiency.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Christopher, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Valerie

This last experience was fine. My refrigerator went on the blink. The defrost isn't working, and the gentleman came out, and they have issued me a check to give me a new refrigerator.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Valerie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Eric Burlington, NC

I have been a loyal customer for over 14 years with (2) homes. In that time I am starting to notice that several of the contracted venders are shady and provide shady repairs which I have had to come out of pocket to have the repair fixed.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Eric, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jan. 31st, 2024

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Verified Customer

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Kate Calica Falls Church, VA

I like that you can trust someone to work on your home when something gets broken. You have the peace of mind knowing that it will be fixed soon without spending too much.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Kate Calica, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 25th, 2024

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Verified Customer

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Kaitlyn Ward Denver, CO

So far we have only had one claim but the process has been very easy. The repair was 100% covered. Filing the claim was easy and I was pleased with the whole process.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Kaitlyn Ward, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 18th, 2024

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Eric

I like the ease of putting in an order of service. The website makes it easy to find the area of service needed. They tell who is coming to service the need.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Eric, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 18th, 2024

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Verified Customer

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Nina Mize Milford, DE

We have received prompt responses to our service requests. 2-10 Home Buyers Warranty used very dependable, respectful and knowledgeable technicians/repair persons.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Nina Mize, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 18th, 2024

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Kim Colorado Springs, CO

Love the customer service with 2-10, no complaints with the contractors customer service.. concerned that we're still having some of the issues after four times coming out. My fault I haven't called them back again...

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kim, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Nov. 29th, 2023

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Daniel Baker Lee's Summit, MO

I am very happy with my coverage. But the communication is awful and needs to be better. It’s so hard to talk to a rep. And I normally have to wait on hold at least 10 minutes before I speak to someone. I don’t receive email updates about claims or scheduled deliveries.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Daniel Baker, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Nov. 21st, 2023

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Deborah

I just recently used my warranty for my hot water heater. The experience went great. The only downfall was, I was not aware that there are certain certain fees that the home warranty does not pay which I had to pick up.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Deborah, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Nelson

Every time I had an issue it was resolved really quick. You just pay the $89 and you basically get excellent service from different companies, it's excellent.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Nelson, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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William

They've always been very responsive. I've only had two or three claims in eight years. But they've always been very responsive and quick to handle my issue.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi William, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Sandra

They did very good about the plumbing issue that I had, and I talked to a customer service person and they took care of the whole situation. It was good.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sandra, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Debie

It took me a long time to get them on the phone, I was on hold, but once I got them on the phone the next morning I had an appointment for someone to come out.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Debie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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F

I was very satisfied with it so I renewed it. We've used it twice or three times, maybe four, for the air conditioner, furnace, and some toilet issues.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi F, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Peter

I think they're a very good company, good customer service, very knowledgeable, and easy to talk with. And it's cheaper than what I paid before previously.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Peter, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Patrick

Quick response and timely service. Completely satisfied with the technician, very knowledgeable, very personable, neat and clean and corrected the problem.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Patrick, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Constance

When I put my work orders in, I have no issues with who they send out. Whoever they send out fixes the problem and they don't have to continuously come out.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Constance, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Kevin

We had a washing machine that's really old. The motherboard went out, and they got us a technician very quickly. The only problem we had was there was a mix up in actually getting the new one installed.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kevin, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Evelyn

I was recommended it when I first moved into the house five years ago, and I found it to be a very good service, so I've just kept it. I've had a little bit of a problem with response time.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Evelyn, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Yolanda

With the weather being so hot, they paid for me to get a portable air conditioner and they paid all of it off. They did very well in getting back in touch with me without me having to call them.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Yolanda, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Doris

2-10 Warranty is good, but the companies that they choose to fix our home stuff, they're on a lower scale. They need to pick more qualified companies to do our repairs, but other than that, they're pretty good. They're better than most companies and I think they're one of the best ones we have in the country.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Doris, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

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Don

It's not always easy making the first contact, but once we get dealing with the live person, 2-10 can't be beat. The people they sent out do a really good job.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Don, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

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Sherral

I love the service. The customer service is good, the quality of the people that are sent out to do the work, they're professional and and that's good.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sherral, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

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Miriam

Everything that the company has done is a good job. But sometimes dealing with some of the technicians can be hard, and everything else was beautiful, so I can't complain.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Miriam, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Linda

Prompt responses and good follow-up with email. When I was unhappy with one of their providers, I called them and requested a different one and to not send that previous provider, they accommodated that request.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Linda, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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William

There was no heat in the house and the next morning, 2-10 had a technician here who diagnosed the problem and had to order a brand new furnace which was installed.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi William, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Anonymous

I've absolutely had no issues filing a claim. You guys have been very supportive. I enjoy the text messaging to keep me updated on the status of my claim or if there's any changes.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Verified Customer

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Tanginika

I needed to use my warranty for my A/C unit in my home. I contacted 2-10, they contacted an outside vendor and responded very quickly to get my A/C fixed.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tanginika, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Delroy Ricketts FL

I like the way that you're people answer the phone and treated me I like the quickness in service and for the people to come out and fix my bathroom problem I was actually surprised

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Delroy Ricketts, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 6th, 2023

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Eliezer Covington, GA

I'm going to change my home insurance company as soon as July when this contract is over, I'm very disappointed with the way I've been treated with some of the work and company's 2<10 uses! Most of the companies you guys send say they don't do the kind of work that my units need. I'm really upset with some of the company's 2-10 recommend.... Sincerely Eli M.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Eliezer, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Jun. 28th, 2023

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Ellery

It's good to have when I need it, but it's kind of expensive. My refrigerator went out and the guy came out about three times and it took him about six months to finally give up and get me a new fridge. Customer support is good. Typically, any issues I have come down to the technicians or the people doing the work.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ellery, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 7th, 2023

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Trevor

The person they sent to us didn't appear and then they cancelled. So we had to find alternative people. Another time when we put in a claim they they rejected it. That is the whole purpose of having insurance and I don't agree with them.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Trevor, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 7th, 2023

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Schyler Greer Phoenix, AZ

The customer service person from 2-10 was helpful and listen to my issue, the wait time to get some one was a little high. How ever the service repair company they sent to my house “Appliance Resource & Rescue appliance” is a horrible company, the technician was rude and trying to get them on the phone was a joke. And when they call you back is way out of the appropriate times to make calls back to your customers. A simple ice maker repair has now been an almost 3 month ordeal.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Schyler Greer, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

May. 22nd, 2023

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Verified Customer

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Jean Remy Groveland, FL

I like the quickness of the service after submitting a request. I don’t regret paying the coverage at all. It will take about two days to a week to get your repair done.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jean Remy, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 17th, 2023

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