2-10 Home Buyers Warranty: Read 4,468 User Reviews From Real Homeowners

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Verified Customer

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Mark Tyrone, GA

Top quality response when needing maintenance. However, they are non-responsive when it comes to replacement of equipment. I have two heat pumps, both 18 years old, that 2-10 keeps putting bandaids on, and each bandaid costs $100. Five repair requests in just the past year.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Mark, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Mar. 2nd, 2021

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Verified Customer

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Michelle Columbus, IN

Our warranty was included when we bought our home in June 2020, and In August of 2020 we filed a service request for a broken ice maker. Per their website, it states you will be contact within 48 hrs and taken care of soon after. After numberous calls,long hold times, and 6 weeks finally a technician showed up on a sunday evening at 10pm while my husband was working. After he opened the freezer door and shut he said we needed a new ice maker. As he wrote the service order down, he preceded to tell me about his stint in prison . Tell me how they prefer not to work with 2-10 warranty due to there slow payments on their bills. when he requested the co-pay of 100.00 they did not take cards so he said he‚Äôd stop by the next day to get payment. He said the ice maker should be in the next week and they would be right back to install. He sure came early to claim cash next morning and the last we heard for several more weeks. I call 2-10 nearly 30 times over the next several months. Finally they installed the ice maker and left and of course it didnt work. It obviously wasnt what was wrong. It was a frozen line. Four months later the ice maker works but wont dispense from the front door, and once again call call call and finally a repair man from another company came and fixed it. Five months, 50 phone calls, reps stating they would call back and never did. You also cant call and talk to the rep who you already spent 30 mins telling the whole story. No shows for several appts. Causing me to miss work, spend hours trying to get my ice maker fixed. Finally the last one who I told I wanted to speak to someone about the terrible service assured me her manager whould call and 8 months later no one every called. It was the worse service Ive ever encountered. Definately wont renew my contract this year.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Michelle, we’re terribly sorry that the service request process was so frustrating. We hate letting our clients down. If you’d like, someone from our escalation team can contact you to discuss next steps.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We hope you’ll give us another chance to make this right.

Mar. 2nd, 2021

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Verified Customer

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Jacob Pelham, AL

We've only used our warranty once but it was very successful. The timing wasn't great since we tried to get help over a holiday weekend, but we understood why things took longer. We had a leak in our water heater and they fixed it well.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Jacob, we’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!

Feb. 8th, 2021

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Verified Customer

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Anonymous Jacksonville, NC

Not everyone that works here has a good knowledge of what services they offer and what is covered. There seems to be no standard for what their employees need to know so it's hard to get things explained to you. We had a good experience with a dishwashing repair company but it was a nightmare to get our stove replaced because they took about two months to get that replaced.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there , we’re happy that you had a good experience with 2-10 Home Buyers Warranty overall. We really appreciate your suggestions on ways we can improve our services.
If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.

Feb. 8th, 2021

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Verified Customer

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Gail Hereford, AZ

Our warranty came with the house we got. We haven't had any real problems with the company. We needed our heater fixed and they had to come two different days to make sure it was fixed. They send someone out right away to fix your problems and you don't have to pay for it.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gail, thanks so much for your great rating. All of us at 2-10 Home Buyers Warranty want to do everything we can to make protecting your home simple and economical. We’re glad we could help you!

Feb. 8th, 2021

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Gia Louisville, KY

I had to have a faucet replaced and the first time they came they gave me incorrect information. Then later they explained it better to me and corrected the issue. One bad thing about the warranty is you're limited to what service providers you can use. Once they couldn't find an electrician in my area so they didn't give me service.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Gia, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Feb. 8th, 2021

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Verified Customer

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Bradley Mabelvale, AR

After careful research I thought that would be the best company that fit my needs but I was wrong. I had a drainage problem at my home, I filed a claim and they assigned me to a plumber. A plumber come out and did whatever they needed to do, did not make any recommendations for me to do anything else and 2-10 called and tried to have argue with me about what the idea.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Bradley, we’re sorry and embarrassed that you didn’t receive the assistance you expected. If you’d like, our escalation team can contact you at your convenience.

If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 2-10homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We understand you’re upset, and we want to try to fix it. You’ve trusted us to protect your home, and we want to earn that trust back.

Feb. 3rd, 2021

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Verified Customer

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Sabrina Stem, NC

It is a little pricey but they pretty much cover everything you need fixed in your home. When my stove stopped working I could have paid within two grand but I only paid the hundred dollar deductible.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sabrina, we’re happy that your service request went smoothly. At 2-10 Home Buyers Warranty, we take pride in making the service request process as smooth as possible. Thanks for your continuing business!

Feb. 3rd, 2021

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Verified Customer

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Dawn Wilmington, NC

I had a couple of plumbing leaks and a garbage disposal quit working and they were very responsive and got someone here quickly. I’ve been very pleased with what they’ve done.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dawn, we’re happy that your service request went smoothly. At 2-10 Home Buyers Warranty, we take pride in making the service request process as smooth as possible. Thanks for your continuing business!

Feb. 2nd, 2021

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Verified Customer

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Sharon Thornton, CO

The service people they recommend for your services are really good quality people and businesses. When my refrigerator died, they responded to me right away and fixed it the same day.

5 years ago

Reply from 2-10 Home Buyers Warranty

Wow, thanks so much for the excellent review, Sharon. We’re happy to know that you’d recommend 2-10 Home Buyers Warranty services to others. Thank you for your continuing business.

Feb. 2nd, 2021

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Verified Customer

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Amy Waverly Hall, GA

Everyone seems to be professional and polite. They are always responsive but I always get different people but it’s not too bad. When my dishwasher was flooding, a technician was out in a couple of days but it took about a week for them to get the part to fix it.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Amy, we’re happy that you enjoyed working with 2-10 Home Buyers Warranty. But we want to apologize for the time it took to get things resolved. We know how busy you are and we don’t want to be the ones holding you up. We’ll do our best to respond more quickly next time.

If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.

Feb. 9th, 2021

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Verified Customer

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Gloria Scottsdale, AZ

I’ve used them several times and I’ve been happy most of the time. Most of the contractors do a good job though there have been a couple of time when they did not. They are getting more expensive especially if you only use it once or twice a year.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Gloria, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Feb. 9th, 2021

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Verified Customer

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Anonymous Tucson, AZ

Used it twice and they were fast and quick. One time we had a faucet leak and the other time the dishwasher was not functional. The quality of the service was excellent. Everything was fixed well.

5 years ago

Reply from 2-10 Home Buyers Warranty

Wow, thank you for the excellent review. Everyone at 2-10 Home Buyers Warranty is super happy that you want to renew your Service Agreement with us and would also recommend our services! Thanks again for your continuing business.

Feb. 9th, 2021

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Verified Customer

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Kenneth Cumming, GA

Customer support answered all my questions and they’re good but the contractors are not great. The first time with the dishwasher, it dragged on and one. The dryer was fixed in two visits.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kenneth, thanks so much for your great rating. All of us at 2-10 Home Buyers Warranty want to do everything we can to make protecting your home simple and economical. We’re glad we could help you!

Feb. 9th, 2021

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Verified Customer

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Samuel Suffolk, VA

Having a home warranty gives me peace of mind. When the hot water heater sprung a leak three days before Christmas, they were able to get it replace two days after. They are extremely helpful.

5 years ago

Reply from 2-10 Home Buyers Warranty

Wow, thanks so much for the excellent review, Samuel. We’re happy to know that you’d recommend 2-10 Home Buyers Warranty services to others. Thank you for your continuing business.

Feb. 9th, 2021

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Verified Customer

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Lori Saint Louis, MO

They cover a number of things that other home warranty companies do not and it is less expensive than other companies. They are always there to answer the phone or answer a question.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey Lori, thanks for your fantastic rating. Everyone at 2-10 Home Buyers Warranty works really hard to make it easy for you to recommend our services to others. Thank you for your continuing business!

Feb. 9th, 2021

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Verified Customer

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Jimmie McDonough, GA

I needed someone to come out and fix my dryer, a man came out and looked at it pulled it from the walls and fixed it but I feel like I need to call about that right now. They need tell the customers about the people that come out to their house.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Jimmie, we’re happy that you had a good experience with 2-10 Home Buyers Warranty overall. We really appreciate your suggestions on ways we can improve our services.
If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.

Feb. 3rd, 2021

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Verified Customer

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Whitney West Point, VA

If they improve their communication with their contractors, their services will be significantly better. I’ve made a claim twice and both times the contractors too multiple months to address the problem. Their customer service people are polite and seem to do all they can but whenever there is a problem, it seems their hands are tied and it never goes anywhere.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Whitney, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Feb. 3rd, 2021

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Verified Customer

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Anonymous Canton, GA

The service and repairs exceeded my expectations. My hot water heater started leaking all over the garage. They came and assessed the problem and had it replaced. It was done in a timely fashion.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for reinforcing how great the 2-10 Home Buyers Warranty staff and contractors are with your excellent rating. We’re glad we could help you fix your issue!

Feb. 8th, 2021

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Victor Glover Benson, North Carolina

Been with 2-10 since 2015. Fast efficient and responsive to concerns.

3 weeks ago

Reply from 2-10 Home Buyers Warranty

Hi Victor Glover, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 24th, 2026

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Donald MacPhail

This is my first policy with 2-10 HBW, I am glad to see the company will work with you to solve the problems you file in a claim. I requested a different contractor for the repair of my HVAC at my home. They sent me Temperature Solutions LLC in Alabama. Charles S did a great job diagnosing the trouble and repairing the unit. He fully, inspected the unit, he used top of the line replacement parts. He communicated with me before and during the repair, to reschedule the appointment due to storms. That kind of service shows professionalism. I give the service 5 STARS. Thank You.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Donald MacPhail, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 24th, 2025

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Yamil ESPANA

They are very responsible when I submit a claim and solve my issues, great service!

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Yamil ESPANA, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 1st, 2026

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M Cherry

2-10 has been very responsive in helping me get my household items repaired or replaced

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi M Cherry, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 30th, 2026

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Kristine B.

The electrical technician Anthony was very knowledgeable and provided excellent service.

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Kristine B., we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 26th, 2026

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Verified Customer

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Angela

You have very professional people, they know what they are doing

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi Angela, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 16th, 2026

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Verified Customer

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Bernadette

Took care of my claim immediately and a professional arrived within 48 hours!

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi Bernadette, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 22nd, 2026

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Sylvia Stevenson

This company is honest they listen to the problem that the service man called in with, and they’re willing to fix the problem rather than lie to you about fixing it. I’ll give you some excuse why they aren’t going to fix it. They don’t waste time like that. It’s easy to get a claim process. They don’t take two or three days to get you somebody to service you and then the people that they service are very professional. They do their jobs. They clean up their areas and they’re Gone. I have had four different companies in Texas America home choice. What is it that an Amazon? . I have had four different companies in Texas America home choice. What is it an Amazon company? I can’t remember the other two and they’re all big liars. They don’t tell the truth.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Sylvia, thank you for sharing. We're glad to hear your experience has gone well! Thank you for being a part of 2-10 Home Buyers Warranty.

Mar. 27th, 2025

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Tabitha Longfellow

I have stayed with 2-10 since purchasing my home because they always take care of me. 9.5 out of 10 times the process is seamless. I would be lying if I said it was perfect because nothing is perfect, but they are close. Every time I need to submit a claim online is simple and when I’m unable to submit online the representatives have been wonderful. I love knowing they help me take care of my home when I need help because it’s hard to trust people nowadays. They basically do all the work to find the technicians/companies all I have to do is schedule, be there, pay the deductible. Excellent!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Tabitha, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Mar. 18th, 2025

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Antonio Solangon

We are so glad that we renewed our warranty under 2-10 Home Buyers Warranty. We had issues with our 4 years old Samsung washer and recently our HVAC in the second floor of the house. Filing a claim was easy and the employees are all very helpful, friendly and courteous. We were having this HVAC issue not cooling properly since we moved into this new house. Progressive Air System who built the HVAC system in this new house did a poor job and keeps screwing us up. 2-10 Warranty sent Max Cool Air Conditioning to replace the TXV bulb which is the root of the issue. We did not pay a penny for the TXV bulb repair. I don’t remember exactly how much Progressive Air System is charging us to replace the TXV bulb but I believe at least $3k.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Antonio, we're glad to hear your HVAC got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 28th, 2025

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Jeffrey Jimenez

Amazing services from All Set Appliances and 2/10 Warranty company. I had to use them both for the first time and boy am I happy I made that decision, 2/10 Warranty and All Set Appliances, they both came through and found a solution for my problem. I will recommend both companies as they both lived up to their word. Thank you All Set Appliances and 2/10 warranty. All Set Appliances Technician was very knowledgeable, respectful and truly represented the company very professionally. Thanks bud………….2/10 Warranty representatives are amazing as well as they found solutions and never gave up thank you as well for your patience and cooperation.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Jeffrey Jimenez, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2024

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Jade Cumby, TX

These guys cover stuff. They really really do. A lot of people think warranties are a waste but, for people like me, that I don't want the trouble or responsibility to save up for incidentals for me home, (some people are good at this, I am not one of those people). With my monthly payments, I can rest assured that every breakdown is not going to make me bankrupt lol. They have a very specific process. From requesting service to responding to services. I've already had a few issues and all were taken care of including major home system. The only thing you need to be prepared for, they have the longest phone hold times for customer service. But once you get through, you will be taken care of. I have been on hold for several hours a couple of years ago when I first started just to ask a simple question. If I judged the benefit I would be getting from that hold time, I'd have lost and gone over to other companies. I think they may lose people because of this but the people that stick it out, they will be taken care of. Thank you 2-10.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jade, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 27th, 2023

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John H. Madison, TN

I has read some horrible reviews of 2-10 warranty, so I was apprehensive when I bought a house and the homeowner furnished this warranty. I opted for the spring tune up, which I had to pay them $50 for and the tech $100 (not sure what that was about because around here they are around $65), but the heat seemed erratic so wanted that looked at. The tech checked the unit and found a problem with the Thermal Expansion Valve. I received a call from 2-10 warranty after that telling me the tech would be there in a week. I said he has already been here. No, they said he would be there to fix the HVAC unit, he had to order a part. I asked if there was a charge and they said no. I was totally amazed. The tech came back and fixed the unit (10 year old Trane) and so far it is working perfect. I don't know what the future holds, but so far 2-10 has been spectacular.

6 years ago

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Dave walker

2 - 10 home warranty has been the best so far for me it covers everything including all my appliances

2 months ago

Reply from 2-10 Home Buyers Warranty

Hi Dave walker, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 17th, 2026

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D'Anne

As soon as I filed a technician was assigned and they called and AC issue was resolved in less than 2 hours!

2 months ago

Reply from 2-10 Home Buyers Warranty

Hi D'Anne, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 23rd, 2026

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Verified Customer

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Henry

Ease of finding qualified service people, and more predictable costs for service.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Henry, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 15th, 2026

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Verified Customer

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Irma

Get fast response when contacted. Reliable area service . Good customer service.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Irma, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 15th, 2026

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Verified Customer

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Eddie

Working with 2-10 Home Buyers Warranty was one of the best decisions we made for our home.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Eddie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 9th, 2026

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Verified Customer

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Christopher

I’ve never been let down with 2-10. Fast service, easy to deal with customer service.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Christopher, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 8th, 2026

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Janet Lowenthal

I’ve had you as long as I’ve owned this home started to look into others, but really y’all are still the better of all of them

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi Janet Lowenthal, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 22nd, 2026

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Jaye D

I have been a customer for 7 years. I have never filed a claim before. This is my first time filing a claim for my stove top I have been going back and forth with this company for MONTHS now to get this handled. In 7 years I have paid for 2-3 stoves by now. Never late! I filed a claim for my stove top this one time, not even a whole new stove. They sent an adjuster out, then the company claimed they don't have photos he took. I then sent in photos and the representative I was on the phone with claimed she received them. I was told a manager would call me. After waiting for a week of course no one contacted me. I then had to call back (each time I call its 1 hr wait time to speak with someone) That representative claims no photos where received. I sent more photos directly for them to tell me another department has to review it. I have gotten a different answer each time I have called in here. Every time a manager is supposed to call me back nobody does. This company has been giving me the run around for months. It is so easy to make the monthly bill payment but when its time for a claim, this company does not make it easy, convenient, or their pleasure. All that has been done is me taking hours out of my day to stay on hold and get bounced around from department to department. This is literally the worst service I have ever experieneced. Im so disappointed in my experience. Im sure this review means nothing since I was told that there is no way to speak to a manager unless they call you, but since that never happen I won't expect much. Hopefully this helps anyone considering this company.

4 months ago Edited January 14, 2026

Reply from 2-10 Home Buyers Warranty

Hi Jaye D, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jan. 15th, 2026

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craig atkinson

I liked the quickness with which 2-10 pivoted from the original HVAC company which never contacted me for an appointment. 2-10 was quick to reassign the work and make sure appointments and service was rendered.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi craig atkinson, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 8th, 2026

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Gregory Swars

I have had a request in for my furnace and heater for over a month and have not seen a tech yet. After almost two weeks of my request being in I got a call that a tech would be on the way. They never showed. There is no resolution and they have not called to follow up. Just as sure as I have a 10 month old baby in this house I will be calling the better business bureau. I will also be contacting the corporate headquarters. This has been. The worst company to deal with. I just purchased a new home and here I am 2 months later dealing with a sorry ass warranty company about basic life needs damn heating and air.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Gregory Swars, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Dec. 13th, 2025

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Bria Goodman

I filed a claim with 2-10 Home Warranty in April after my A/C stopped working. It is now December, and the company they sent out has caused additional damage to my ductwork and my home. They repainted my ceiling a completely different color and have still not completed the ductwork repairs. I have escalated this issue numerous times to 2-10, and they have done nothing to resolve the problem. The process of trying to speak with a supervisor is awful — it takes weeks with no response. I will be filing a complaint with the Better Business Bureau. Save yourself time, money, and additional damage to your home — do not choose this warranty company.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Bria Goodman, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Dec. 11th, 2025

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Shane Wahbeh

Portal process is simple for submitting a claim and received a call to explain all out of pocket costs before the service visit. Seamless and 100% worth the investment. Plan on renewing!

6 months ago

Reply from 2-10 Home Buyers Warranty

Hi Shane Wahbeh, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 8th, 2025

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Charlie Hudson

I have been with 2-10 since I purchased my home. I have had to contact them several times over the 21 years I have owned my home. Each time I have worked with them my issue has been resolved to my satisfaction.

6 months ago

Reply from 2-10 Home Buyers Warranty

Hi Charlie Hudson, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 8th, 2025

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Angelia Layrisson

We are very pleased with the continued business relationship with 2-10 Warranty. We have been customers for several years and are satisfied with the coverage and claims process.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Angelia Layrisson, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 24th, 2025

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Verified Customer

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Anonymously

I had a positive experience with the service when my oven was deemed unfixable, and they offered a good amount towards a new purchase. However, getting a part for my refrigerator took an excessively long time. While the contractors sent were top-notch, the compensation for my old washer felt inadequate, leaving me somewhat dissatisfied.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymously, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Verified Customer

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Judy

I had a mixed experience with 2 10 Warranty. They quickly resolved a bathtub leak, which was great. However, I faced significant delays and poor communication when I needed air conditioning service. The lack of clarity about the parts and service schedule was frustrating. Overall, while they can be effective, their communication needs improvement.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Judy, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Verified Customer

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Sevgi

A friend turned me onto this company and I’ve been very happy with the service I have received. They respond in a timely manner and are very proline.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Sevgi, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 27th, 2024

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Verified Customer

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Katie

I had a frustrating experience with appliance repairs. My washer and dryer repairs were a nightmare, with missed appointments and parts issues. However, replacing my refrigerator went smoother, even if it wasn't the exact model. Overall, I appreciate having a working fridge, but the washer situation has left me without one for too long.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Katie, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

2-10 Home Buyers Warranty Reviews