2-10 Home Buyers Warranty Logo

2-10 Home Buyers Warranty Reviews

star star star star star_half
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
star star_border star_border star_border star_border

Kristy Oliver

Please do not consider this company if you value fair treatment when something breaks down. I purchased a home with older but functioning appliances and HVAC, seeking protection through a 2-10 Supreme warranty for any potential issues in the first year. Trusting my realtor's recommendation, I believed this was a reputable company. After a month of functioning AC, it stopped cooling, prompting me to file a claim. From the start, the experience was abysmal. I filed the claim on 6/4, but it took seven days for a contractor to arrive, leaving us in sweltering conditions with a child and two pets, with indoor temperatures reaching 89 degrees. The first contractor diagnosed general wear and tear, recommending replacement as repair would be more costly. Despite this, 2-10 claimed not to have received the diagnostics and sent another company, which confirmed the initial findings. Yet, my claim was denied, labeled as a pre-existing condition despite both diagnostics indicating otherwise. After two weeks without AC, I filed a dispute with proof from my home inspection showing the AC was satisfactory at purchase. However, 2-10 persisted in their denial, claiming the unit needed replacement before I moved in, contradicting their warranty's purpose. Warranties are meant to protect against unforeseen breakdowns, not perfect systems. We rely on warranties because no one can afford to preemptively replace functioning appliances. My experience revealed that 2-10 will do anything to avoid honoring claims, contradicting their coverage of general wear and tear. Their refusal undermines the very essence of a warranty. I share this to spare others from this nightmare. Do not trust this company to protect you. Seek a reliable alternative. We are still suffering in the heat, hoping to find the funds to repair our AC before July.

4 months ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Kristy Oliver, we're sorry to hear how you feel. What you described is not the experience we aim to provide as we pay out 97.5% of all claims placed with us. If you feel we did not honor our coverage, please give us a call and we will review your claim with you. We appreciate your patience, and we’ll do our best to make sure that you have a more positive experience next time

Jun. 21st, 2024

star star_border star_border star_border star_border

Julie

If I could give zero stars, I would. Complete mess of a system and absolutely mishandling our AC request. First off $189 service fee for each request is simply highway robbery for the level of service we are receiving. Every time we call, we are on hold for an hour or more. Each representative does not know of our situation and we need to re-explain (EIGHT times and counting) the situation at hand. Our AC unit is broken and has been for THREE weeks at this point. The first vendor they sent over was incredibly inefficient and unresponsive. So much so that they agreed to send a new vendor. And yet they say that they work with “trusted, local contractors”. How trusted can they be if 2-10 can’t even get a hold of the vendor for any updates?! Now 2-10 is saying it may take more time to order a part, which is no longer being made since the unit is from 1992. Even though the vendor has informed them of this, they still insist on going through the motions. This will take another week. Once they FINALLY realize that they won’t be able to find it, will take another week to order the new unit. We are nearly a month since first escalating this issue and at this point looking like another month to resolve. No air conditioning with high 80 degree weather and a baby in the house. Two months for one service request is unacceptable. Their website says “service request is typically completed in an average of 5 days”. Utter BS. Simply said, don’t use them. Not worth the money, time, or headache to deal with this level of incompetency.

4 months ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Julie, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jun. 14th, 2024

star star_border star_border star_border star_border

Delaney Perez

My ac stopped cooling, they sent a contractor, Andy N, and I paid the $100 fee. The contractor diagnostic was that half of the evaporator coil was dirty and the other half looked like it was white spray painted-crazy. He also mentioned that the freon was low but he couldn’t give me a full diagnostic or refill the freon until the evaporator coil was clean. Bcs they were charging me $450 to clean the evaporator coil, I had to find someone else for a second opinion and clean the part. So, I found out the“white paint “ was actually ice and there’s an actually freon scape that you can hear as soon as you enter the ac area. This just tells me that they are putting minimum effort to diagnose the problem and barely know what they are doing or they are just charging and taking advantage of their customers. Lack of honesty and effort !!! The second person as soon as he saw the picture I sent him said: that must be ice. Noticed multiple problems, explained them, and found a solution. That’s someone that knows what they’re doing. Very disappointed!

5 months ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Delaney Perez, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jun. 5th, 2024

star star_border star_border star_border star_border

Stephen Kelley

I have been a customer for over 5 years, I have had little to no issues with my home until this year. My water heater is leaking, I put a request order in. Three separate companies came out to give a quote, non of which were insured to work on a condo (2-10 has this info and should only be sending qualified companies.) Once a company who could actually service my unit came out, the quote to repair the unit came in HIGHER than using my local home depot. This included the "$1250" that 2-10 offers for this type of repair. Why have I spent thousands of dollars for 1. poor quality service and 2. to pay more than I would if I just sourced my own repair? I have called 2-10 on 5 separate occasions and requested to speak with a supervisor. Each time I have been told I will receive a call withing 48-72hrs. It has been 3 weeks and I still have no received a call back. Wait times are extremely long and I cannot receive a call back. I will be canceling my service and brining my business elsewhere. This is entirely unacceptable.

5 months ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Stephen Kelley, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

May. 30th, 2024

star star_border star_border star_border star_border

Debra Dane

This company was recommended by the realtor. SO, assuming they knew what they were talking about we agreed to 2-10. NEVER AGAIN! To summarize shortly, It took 2 times to get a contractor to call back. ANd to set an appt time. WHen you need something fixed it should be right away not weeks later. They were far away from where I live which makes no sense. Yet funny I had calls all day long to renew my policy, the month before renewal time, yet if I called to ask a question it told me there is no one to answer my question at this time. THe repair companies and contractors were sub par and not helpful... it's like they didn't care and they were just there to get some extra money....soooo needless to say we are trying another home warranty company. I'm hoping for a much better experience.

5 months ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Debra Dane, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 30th, 2024

star star_border star_border star_border star_border

Jamie Williams

My stove top stopped working and it was easy to file a claim but once it was filed it took 2 days for them to tell me to find my own provider. I did which they came out immediately I submitted diagnosis the same day I called for 3 days and never got a call back and nobody answered the phone. I had to wait 7 days to submit an escalation claim. It has been 2 weeks and I am still waiting for them to decide if they are going to cover the new stove. Now with the memorial holiday weekend it will be 3 weeks before they make a decision. Go somewhere else do not buy your warranty through 2-10. Customer service is awful.

5 months ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Jamie Williams, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jun. 4th, 2024

star star_border star_border star_border star_border

Berry

This company is so difficult to work with. It was part of my home purchase agreement so I was stuck with them unfortunately. Had several qualified technicians come out to diagnos my water heater for free. They said I needed it replaced, so I contact my home warranty and put in a claim. The technician didn’t arrive to the appointment, so I called 210 and requested to be transferred to a different company. They told me there is only two people in the area they work with and moved me to the other one. Then the secound guy calls and does not work in the afternoons at all. I can’t be at the house in the morning, not everyone has that luxury so he refused to service me. So I called 210 again and asked now what. So they had no other options for me and basically told me I HAD to find a provider myself. So I found one. WELL right after I finish these 2 hours the original technician finally shows up. Great. I tried to tell him to leave but honestly didn’t seem like he was going to leave so I felt like I HAD TO let him look at the water heater . Finally he looks at it, changes the valve out and he’s like well it’s not leaking. Doesn’t drain the tank, doesn’t check to make sure it’s working properly, and in the mist of this before he leaves says he’s not even qualified tested as a plumber! What the hell. I didn’t pay and told them to contact me for payment tommarrow so I can talk to 2-10 on the phone. Because this is ridiculous. Mind you to talk to anyone sensible on the phone doesn’t get you anything, gets you no where and the constant answer is this just how we do it with no solution at all. This company is the biggest scam ever. I need a new water heater and they are not helping! I put in a request for it leaking a gallon a day! Obviously if you change a valve it’s not going to keep leaking because it was never a static leak!!!

5 months ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Berry, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

May. 22nd, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jodi

I had to replace a water heater. And it was fast enough service and very professional. It was just professional and friendly service.

9 months ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Jodi, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Candace

I had a problem with my dishwasher. They had to take it out in a few days, and they covered the cost of getting the dishwasher replaced completely.

9 months ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Candace, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Bobby

When I called them, they were very helpful. I always use the automated system. They get somebody out as soon as possible in a timely manner.

9 months ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Bobby, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Kelly Garner Birmingham, AL

Overall service is wonderful. The link to report an issue, the emails and prompt service calls setting up times have been perfect and easy.

9 months ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Kelly Garner, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 22nd, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Eugene Tucson, AZ

They are easy to work with. I just wish that when something is serviced more than 2 or 3 times it should be considered for a replacement instead of a Band-Aid fix.

9 months ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Eugene, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 18th, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Holly

My washing machine broke down and they sent a technician and he tried to fix it. He couldn't, so I ended up getting a new washing machine which was absolutely awesome.

10 months ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Holly, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 13th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jason Gilleland Auburn, AL

Very easy to work with and very good at solving problems. I have been with them for years and always had great results.

11 months ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Jason Gilleland, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 1st, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Michael Grants Pass, OR

quick service and helpful customer service. Explains warranty and how it is used during the service call and what to expect.

11 months ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Michael, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 21st, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Robert

It went from calling somebody and talking to somebody to putting it online, but they're both okay. It's very very responsive.

11 months ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Robert, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

James

I used my warranty like several times and every time I call they're very responsive. They get somebody out here within a couple of days, sometimes within a couple hours.

11 months ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi James, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Michael

I got a quick response. They called back right away and people came out, yeah, they came out ASAP, yeah, it was done right there, yeah.

11 months ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Michael, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Roger

I've only had to use it a couple of times, but it's been very simple and it's been very efficient as far as time frames.

11 months ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Roger, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Susan

It's easy to get a hold of them. I'm very happy with 2-10. I have no complaints. I'm a realtor and I do recommend 2-10 to my clients

11 months ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Susan, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Mike

They followed through with everything that they told me they would do. It was on time and I was kept informed as to what was going on.

11 months ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Mike, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

William

I had a problem with my refrigerator. I called 2-10 Warranty, unfortunately, the man couldn't come right away, but when he did, he was able to solve the problem.

11 months ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi William, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Katherine Small

The service company you sent out went out of business durning my installation, now I have a installed dishwasher sitting in middle of my kitchen a week before Thanksgiving , last year we almost froze waiting for an heater installment nov 21-feb 14 wrong parts and other stuff had to buy 4 heaters , Now waiting for another person .please get it together hire reliable contractors.

11 months ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Katherine Small, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Nov. 15th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Andrew Evans, GA

Overall responsiveness and working with the customer to get it right. It may take a minute but at the end of the day all goes well.

11 months ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Andrew, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

check_circle

Review Source

star star star star star

Erma Willis

Service is wonderful. All of the representatives I've dealt with have been extremely helpful. Easy to file a claim. Fast response with getting a company to Service our problems.

7 months ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Erma Willis, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 15th, 2024

star star star star star

William

I have had this service for over 10 years. I have the supreme package which covers a lot. So if you have legitimate covered claim. Then $100 for someone to come out and solve the problem is well worth it.

8 months ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi William, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 21st, 2024

check_circle

Review Source

star star star star star

David Goldberg Virginia Beach, VA

Has never failed us in over 23 years of owning our home. They are prompt..cover everything they say they will cover and the technicians they send are true professionals. Highly recommend

8 months ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi David, we're excited to hear about your experience. Thank you for sharing and being a part of 2-10 Home Buyers Warranty.

Feb. 21st, 2024

star star star star star

Walter Nellis Mesa, AZ

Our Claim was handled promptly, and the repair company responded promptly as well. The technician that worked in our house was neat, clean, and kept us aware of the job status as far as part availability, work schedule, etc.

8 months ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Walter Nellis, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 21st, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Debie

It took me a long time to get them on the phone, I was on hold, but once I got them on the phone the next morning I had an appointment for someone to come out.

1 year ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Debie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Peter

I think they're a very good company, good customer service, very knowledgeable, and easy to talk with. And it's cheaper than what I paid before previously.

1 year ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Peter, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

F

I was very satisfied with it so I renewed it. We've used it twice or three times, maybe four, for the air conditioner, furnace, and some toilet issues.

1 year ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi F, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Constance

When I put my work orders in, I have no issues with who they send out. Whoever they send out fixes the problem and they don't have to continuously come out.

1 year ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Constance, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Patrick

Quick response and timely service. Completely satisfied with the technician, very knowledgeable, very personable, neat and clean and corrected the problem.

1 year ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Patrick, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Kevin

We had a washing machine that's really old. The motherboard went out, and they got us a technician very quickly. The only problem we had was there was a mix up in actually getting the new one installed.

1 year ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Kevin, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Yolanda

With the weather being so hot, they paid for me to get a portable air conditioner and they paid all of it off. They did very well in getting back in touch with me without me having to call them.

1 year ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Yolanda, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Evelyn

I was recommended it when I first moved into the house five years ago, and I found it to be a very good service, so I've just kept it. I've had a little bit of a problem with response time.

1 year ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Evelyn, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Sherral

I love the service. The customer service is good, the quality of the people that are sent out to do the work, they're professional and and that's good.

1 year ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Sherral, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Doris

2-10 Warranty is good, but the companies that they choose to fix our home stuff, they're on a lower scale. They need to pick more qualified companies to do our repairs, but other than that, they're pretty good. They're better than most companies and I think they're one of the best ones we have in the country.

1 year ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Doris, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Don

It's not always easy making the first contact, but once we get dealing with the live person, 2-10 can't be beat. The people they sent out do a really good job.

1 year ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Don, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Miriam

Everything that the company has done is a good job. But sometimes dealing with some of the technicians can be hard, and everything else was beautiful, so I can't complain.

1 year ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Miriam, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Linda

Prompt responses and good follow-up with email. When I was unhappy with one of their providers, I called them and requested a different one and to not send that previous provider, they accommodated that request.

1 year ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Linda, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Anonymous

I've absolutely had no issues filing a claim. You guys have been very supportive. I enjoy the text messaging to keep me updated on the status of my claim or if there's any changes.

1 year ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

William

There was no heat in the house and the next morning, 2-10 had a technician here who diagnosed the problem and had to order a brand new furnace which was installed.

1 year ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi William, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Tanginika

I needed to use my warranty for my A/C unit in my home. I contacted 2-10, they contacted an outside vendor and responded very quickly to get my A/C fixed.

1 year ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Tanginika, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Delroy Ricketts FL

I like the way that you're people answer the phone and treated me I like the quickness in service and for the people to come out and fix my bathroom problem I was actually surprised

1 year ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Delroy Ricketts, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 6th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Eliezer Covington, GA

I'm going to change my home insurance company as soon as July when this contract is over, I'm very disappointed with the way I've been treated with some of the work and company's 2<10 uses! Most of the companies you guys send say they don't do the kind of work that my units need. I'm really upset with some of the company's 2-10 recommend.... Sincerely Eli M.

1 year ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Eliezer, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Jun. 28th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Ellery

It's good to have when I need it, but it's kind of expensive. My refrigerator went out and the guy came out about three times and it took him about six months to finally give up and get me a new fridge. Customer support is good. Typically, any issues I have come down to the technicians or the people doing the work.

1 year ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Ellery, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 7th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Trevor

The person they sent to us didn't appear and then they cancelled. So we had to find alternative people. Another time when we put in a claim they they rejected it. That is the whole purpose of having insurance and I don't agree with them.

1 year ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Trevor, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 7th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Schyler Greer Phoenix, AZ

The customer service person from 2-10 was helpful and listen to my issue, the wait time to get some one was a little high. How ever the service repair company they sent to my house “Appliance Resource & Rescue appliance” is a horrible company, the technician was rude and trying to get them on the phone was a joke. And when they call you back is way out of the appropriate times to make calls back to your customers. A simple ice maker repair has now been an almost 3 month ordeal.

1 year ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Schyler Greer, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

May. 22nd, 2023

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jean Remy Groveland, FL

I like the quickness of the service after submitting a request. I don’t regret paying the coverage at all. It will take about two days to a week to get your repair done.

1 year ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Jean Remy, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 17th, 2023