2-10 Home Buyers Warranty Reviews

They do NOT answer their customer service line! Ive called over 10 times trying to reach someone over the past couple of weeks and sat on the line for over 3 hours with NO one ever answering! They give a call back option but it just does a voicemail drop! I cannot even use the warranty that I paid for. NOT HAPPY.

RUN NOW CANCEL THIS COMPANY! We have been with this company for 3 years. We had an issue with our refrigerator. They have continuously send 3 contractors out to say this same thing 3 times. We haven’t had a refrigerator for a month. We try calling. We tried speaking to a managers. No one have help us. Horrible company.

2-10 has been the worst experience!!! I contacted them on numerous occasions to have my fridge repaired. It has taken them well around 3 weeks to meet this request and I have come out of pocket almost $200 for a service fee when they told me it would be waived. By far the worst customer service ever and you would be better off with another establishment. On top of that my fridge is still not fixed..

Honestly, I would give them 0 stars if I could. The two major claims I've made for broken stuff they wouldn't cover because of a technicality. First, a broken drain pan which they claimed wasn't a mechanical failure but was due to someone stepping on it or dropping something. The company they used quoted me $300 to fix it without the warranty. I called in another company and they fixed it within an hour for less than $100. And now, my AC goes out due to a broken part in the main unit. However, since they can't just replace that part and have to replace the whole unit the warranty won't cover it. Just utter garbage. Don't waste your money and find a company that will actually pay for your appliances when they break instead of giving you the run around and leaving you hanging when it comes time to actually pay.

They're a dishonest company, I submitted a claim and was approved for it. They sent down a company to fix the issue, but that company did nothing to fix the issue ( I later verified that the company is a scam), so after contacting 2-10 that the issue is not fixed they offered me a buyout option that I can hire my own contractor and they'll reimburse me the cost. After hiring my own contractor and laying out the money to fix the issue, I contacted 210 for the reimbursement, they gave me a run around for almost a month and then said that the agent who approved me for my reimbursement made a mistake and that they won't be covering my reimbursement. I advise anyone who is reading this feedback to run with your money to a trustworthy and honest company, don't waste your money on these liars and dishonest company. Trust me I spoke to a dozen of there agents, they're a bunch of liars and won't stand behind there word. A warranty company is based off trust, this company will take your money and not give you anything for it.

I am glad that was purchased by the previous owner of this house because i would not buy this! Water heater needs to be replaced. The tech comes out checks and says that they will submit, which they did and everything went nice and easy. They called and told me that it would cost me only $50 to get it replaced because of contract limitations. I was fine with that, however they could not get the part so they said that they would just payout for the claim and that we would have to get it taken care of. Mind you the plumbing company who was in contact with me the whole time, gave them options of water heaters to purchase so that they could get it fixed. So they are going to pay out $1150, of the $1250 cap that the contract has. I asked them why they are taking $100 off and they could not give me a clear answer. When the plumber came out, I had to pay 100$ service fee as my deductible for the claim. So why they now say that they take a 100 off I have not idea. The plumbing company gave us a quote of $2100 to get it fixed. So my $50 went to $1000. I don't understand a home warranty that can be purchased for something and it not cover it. It is more like a partial warranty at best and that's being generous. I would hate to have an A/C repair.

Had been a loyal customer that had only two small electrical claims in 8 years of coverage, netting a total cost savings of $200. After paying essentially the same rate with exception for marginal year on year increases, they have now increased my base coverage from $783 a year to $1,084 for the renewal year starting next month. This is a 28% year on year increase. I called customer "service" to inquire if this was a mistake and they deferred to their increased costs etc. I tried to reach sales department and ended up with the same overseas call "service" center who were deemed incapable of caring whether or not it could be reviewed further. Clearly the company that was once customer support focused it is clear it is now around ridiculously inflated increases -- 28% annual increase, in times when everyone is watching what they spend. I do not know if the company is under new management or otherwise, but thankfully I have secured an alternate offering even more benefits for less than I am paying now currently even before the ridiculously inflated gouging of trying to coerce customers to renew early only to find that the "free" washer/dryer coverage is smoke and mirrors to mask a 28% hike on base rate that still nets a 20% price hike even when factored in. I asked to speak to a supervisor and "none are available" and one will call you back, which never happened, points for consistency anyway. When the cost of customer retention vs attempted cost of acquisition are factored in, clearly there is no interest in loyal customers and as such time to move on. Good luck 2-10 and might want to review your process and service standards. I am sure others will get the same nice 28% price hike I did and simply deem this egregious rate hikes and questionable "tactics" to mask it under washer/dryer "early renewal promo are unacceptable. Since it seems impossible to speak to someone outside of an unempowered agent, outside of the "call center" wherever that may be, and lack of ability to speak to or escalate to someone to address these questions at noon EST on a Wednesday does not instill faith should I have an issue with a claim it would be handled any better. I even tried the chat function and after 5 minutes of "waiting for an available agent" decided I have wasted enough time on this.

Covered repairs without any issues or push back. The technician who came out worked with us to resolve the problem and never had to call the warranty company to get special permission or approvals.

Excellent customer service n support. I like the ability to put in a complaint on Vendors who do poor service and who try to sale consumer services unrelated to the service call!