2-10 Home Buyers Warranty: Read 4,508 User Reviews From Real Homeowners

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Verified Customer

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Nina Mize Milford, DE

We have received prompt responses to our service requests. 2-10 Home Buyers Warranty used very dependable, respectful and knowledgeable technicians/repair persons.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Nina Mize, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 18th, 2024

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Kim Colorado Springs, CO

Love the customer service with 2-10, no complaints with the contractors customer service.. concerned that we're still having some of the issues after four times coming out. My fault I haven't called them back again...

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kim, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Nov. 29th, 2023

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Daniel Baker Lee's Summit, MO

I am very happy with my coverage. But the communication is awful and needs to be better. It’s so hard to talk to a rep. And I normally have to wait on hold at least 10 minutes before I speak to someone. I don’t receive email updates about claims or scheduled deliveries.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Daniel Baker, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Nov. 21st, 2023

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Deborah

I just recently used my warranty for my hot water heater. The experience went great. The only downfall was, I was not aware that there are certain certain fees that the home warranty does not pay which I had to pick up.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Deborah, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Nelson

Every time I had an issue it was resolved really quick. You just pay the $89 and you basically get excellent service from different companies, it's excellent.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Nelson, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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William

They've always been very responsive. I've only had two or three claims in eight years. But they've always been very responsive and quick to handle my issue.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi William, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Sandra

They did very good about the plumbing issue that I had, and I talked to a customer service person and they took care of the whole situation. It was good.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sandra, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Verified Customer

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Peter

I think they're a very good company, good customer service, very knowledgeable, and easy to talk with. And it's cheaper than what I paid before previously.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Peter, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Debie

It took me a long time to get them on the phone, I was on hold, but once I got them on the phone the next morning I had an appointment for someone to come out.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Debie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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F

I was very satisfied with it so I renewed it. We've used it twice or three times, maybe four, for the air conditioner, furnace, and some toilet issues.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi F, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Patrick

Quick response and timely service. Completely satisfied with the technician, very knowledgeable, very personable, neat and clean and corrected the problem.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Patrick, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Constance

When I put my work orders in, I have no issues with who they send out. Whoever they send out fixes the problem and they don't have to continuously come out.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Constance, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Evelyn

I was recommended it when I first moved into the house five years ago, and I found it to be a very good service, so I've just kept it. I've had a little bit of a problem with response time.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Evelyn, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Kevin

We had a washing machine that's really old. The motherboard went out, and they got us a technician very quickly. The only problem we had was there was a mix up in actually getting the new one installed.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kevin, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Yolanda

With the weather being so hot, they paid for me to get a portable air conditioner and they paid all of it off. They did very well in getting back in touch with me without me having to call them.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Yolanda, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Sherral

I love the service. The customer service is good, the quality of the people that are sent out to do the work, they're professional and and that's good.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sherral, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

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Verified Customer

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Don

It's not always easy making the first contact, but once we get dealing with the live person, 2-10 can't be beat. The people they sent out do a really good job.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Don, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

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Verified Customer

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Doris

2-10 Warranty is good, but the companies that they choose to fix our home stuff, they're on a lower scale. They need to pick more qualified companies to do our repairs, but other than that, they're pretty good. They're better than most companies and I think they're one of the best ones we have in the country.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Doris, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

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Verified Customer

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Miriam

Everything that the company has done is a good job. But sometimes dealing with some of the technicians can be hard, and everything else was beautiful, so I can't complain.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Miriam, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Linda

Prompt responses and good follow-up with email. When I was unhappy with one of their providers, I called them and requested a different one and to not send that previous provider, they accommodated that request.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Linda, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Anonymous

I've absolutely had no issues filing a claim. You guys have been very supportive. I enjoy the text messaging to keep me updated on the status of my claim or if there's any changes.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Verified Customer

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William

There was no heat in the house and the next morning, 2-10 had a technician here who diagnosed the problem and had to order a brand new furnace which was installed.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi William, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Verified Customer

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Tanginika

I needed to use my warranty for my A/C unit in my home. I contacted 2-10, they contacted an outside vendor and responded very quickly to get my A/C fixed.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tanginika, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Delroy Ricketts FL

I like the way that you're people answer the phone and treated me I like the quickness in service and for the people to come out and fix my bathroom problem I was actually surprised

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Delroy Ricketts, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 6th, 2023

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Eliezer Covington, GA

I'm going to change my home insurance company as soon as July when this contract is over, I'm very disappointed with the way I've been treated with some of the work and company's 2<10 uses! Most of the companies you guys send say they don't do the kind of work that my units need. I'm really upset with some of the company's 2-10 recommend.... Sincerely Eli M.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Eliezer, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Jun. 28th, 2023

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Ellery

It's good to have when I need it, but it's kind of expensive. My refrigerator went out and the guy came out about three times and it took him about six months to finally give up and get me a new fridge. Customer support is good. Typically, any issues I have come down to the technicians or the people doing the work.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ellery, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 7th, 2023

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Trevor

The person they sent to us didn't appear and then they cancelled. So we had to find alternative people. Another time when we put in a claim they they rejected it. That is the whole purpose of having insurance and I don't agree with them.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Trevor, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 7th, 2023

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Schyler Greer Phoenix, AZ

The customer service person from 2-10 was helpful and listen to my issue, the wait time to get some one was a little high. How ever the service repair company they sent to my house “Appliance Resource & Rescue appliance” is a horrible company, the technician was rude and trying to get them on the phone was a joke. And when they call you back is way out of the appropriate times to make calls back to your customers. A simple ice maker repair has now been an almost 3 month ordeal.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Schyler Greer, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

May. 22nd, 2023

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Verified Customer

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Jean Remy Groveland, FL

I like the quickness of the service after submitting a request. I don’t regret paying the coverage at all. It will take about two days to a week to get your repair done.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jean Remy, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 17th, 2023

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Kenneth McCalla, AL

They're always available when you call. My garage door was having problems and they were able to come out. I didn't have to worry about trying to find somebody. They were able to come out and fix it.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kenneth, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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James Jay Tucson, AZ

Over the weekend, you cannot get ahold of them. Their phones are disconnected and you cannot start a new claim if you already have one going. Two weeks ago my A/C went out. I tried to go online to start a claim. There was already a claim open from the previous contractor who did not complete the claim process on my HVAC tune up. So this happened on a Friday. I could not get a hold of anybody until Monday morning at 8:00 o'clock when somebody finally answered the phone. Then I was able to get somebody to come out after it being two days with no A/C in Tucson Arizona at 90 degrees. Then I had to wait two more days until Wednesday when the contractor could finally make it out here, to then simply plug something back in that the previous contractor left unplugged. It would really be nice if people would call you back when they say they're going to call you back. I have asked customer service to call me back on two separate occasions and to speak with a supervisor, and I can't get a hold of anybody. But I guess it doesn't matter as long as they get my $110 every month, right? They always do what they say they're gonna do.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi James Jay, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Ben Aurora, CO

Our experience has been very positive. Anytime that we've had questions, they've been answered. We had furnace issues and we reached out and they replaced the furnace.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ben, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Joseph Apollo Beach, FL

They don't get back with you. They're not very helpful. They were supposed to call me back even the other day and they never returned my call. I had a furnace upstairs that was not working. I called them and a person came out, they worked on it. A couple days later it wasn't working. That's when the next guy came out. The previous guy broke the water line from the top of the drain line and the man said it could not be repaired and I have to switch the whole unit out and I was able to fix it myself for $0.89. I called 2-10 and complained and complained they did nothing about it. They just say that there is somebody going to get back with you, then they changed the warranty. They try to avoid instead of really fixing things

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Joseph, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Verified Customer

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Larry Myrtle Beach, SC

It's convenient and it's quick when I put in a request. They get someone to contact me, usually within 24 hours. The companies that have come out have been good.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Larry, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Latosha Hyattsville, MD

When I had to use my warranty, I went online and I put the request for the claim and I went through the portal. They've been very helpful every time that I had to call or if I had a question about anything.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Latosha, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Sheri Goose Creek, SC

Every time that I've made contact with them, it's been positive. The service people that they send out do the work and I really haven't had any problems. I think it's worth the value.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sheri, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Don Newnan, GA

I've used it for the furnace. I've used it for the water heaters. I've used it for the air conditioning. I've used it for faucets leaking. It's sometimes a hassle trying to get something fixed more than once when it when it doesn't get fixed correctly the first time.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Don, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Joseph Charlotte, NC

I've used them for years. Very effective. I needed a new dishwasher and they had that program where I got money back for buying a new dishwasher, so I used it.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Joseph, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Verified Customer

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Gary Oak Island, NC

We had a garbage disposal locked up and would not work, so I called them. That's the only time we had to use it. Sent somebody out within 2 days. The only negative thing is the $100 charge, which I thought was a little high.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gary, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 10th, 2023

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Verified Customer

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Tommi Texarkana, TX

Anytime I've ever had to call or anything they have just been amazing, very quick to respond to get someone out and I've never had an issue with them.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tommi, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 8th, 2023

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Greg Aurora, CO

Usually they can provide the information and people are very helpful. The wait in line to talk to someone, it doesn't take too long to talk. I think they're pretty transparent.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Greg, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 8th, 2023

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James Aurora, CO

My sump pump went out and I submitted a ticket online. There was a plumber out within 24 hours and they fixed it. It was quick and I didn't have to talk to hardly anyone.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi James, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 8th, 2023

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Tammy

I don't look forward to calling them because it takes so much time for me to actually get to talk to a real person. I generally wait anywhere from 45 minutes to 90 minutes to get someone to answer the phone. The time I wait between the request of the service and the time I actually get service is lengthy. I've been without a washer now for 2 and a half weeks, and nobody's coming till next week. It's very, very frustrating when the time that you wait to get service is so much longer than what it would be if you just called somebody yourself.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tammy, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Feb. 10th, 2023

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Kasey Hayes Fayetteville, NC

We just recently filed a claim through them for a/c repair. The claims process online was quick and easy and the repair man was here the next day. 2-10 covered the repair and the situation was resolved efficiently.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kasey Hayes, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Charles (Doug) Bella Vista, AR

They're just a good company and they do what they say they're going to do. They had a company come out the day after I reported a plumbing problem. They're efficient.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Charles (Doug), we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Sonia Pearland, TX

They were very supportive, they kept me in the loop on every repair. They kept me in the loop on the name of the person that was coming and it was handled professionally.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sonia, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Patricia Williamsburg, VA

They replaced my upstairs air conditioner right after two visits from the company that couldn't get it fixed. Very responsive to the homeowners needs.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Patricia, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Colleen Bakersfield, CA

2-10 cares more about their bottom line then making sure the customer receives quality products or gets the claims taken care of in a timely manner. I have a three year old dishwasher that does not get my dishes clean. The repair company recommended replacing it. 2-10 decided to replace the motor instead. This machine has never functioned correctly. I can only operate it half loaded. This costs me more money in utilities & detergent. 2-10 could care less. Unless the motor was faulty from the start I expect the same level of performance after the part is installed. It is now OCR. I put in the original service request in June or July, I can no longer remember.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Colleen , we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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William Dean Virginia Beach, VA

I've had several different home warranty companies. 2-10 by far has exceeded my expectations. Other companies don't compare. EXCELLENT Customer Service

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi William Dean, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Ben Messer Littleton, CO

They're a good company and have a decent warranty, but I was disappointed, recently, when a garage door opener was identified for replacement but was replaced with a model containing fewer features.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ben Messer, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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