2-10 Home Buyers Warranty: Read 4,063 User Reviews From Real Homeowners

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Verified Customer

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Jean Remy Groveland, FL

I like the quickness of the service after submitting a request. I don’t regret paying the coverage at all. It will take about two days to a week to get your repair done.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Jean Remy, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 17th, 2023

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Ben Aurora, CO

Our experience has been very positive. Anytime that we've had questions, they've been answered. We had furnace issues and we reached out and they replaced the furnace.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Ben, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Kenneth McCalla, AL

They're always available when you call. My garage door was having problems and they were able to come out. I didn't have to worry about trying to find somebody. They were able to come out and fix it.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Kenneth, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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James Jay Tucson, AZ

Over the weekend, you cannot get ahold of them. Their phones are disconnected and you cannot start a new claim if you already have one going. Two weeks ago my A/C went out. I tried to go online to start a claim. There was already a claim open from the previous contractor who did not complete the claim process on my HVAC tune up. So this happened on a Friday. I could not get a hold of anybody until Monday morning at 8:00 o'clock when somebody finally answered the phone. Then I was able to get somebody to come out after it being two days with no A/C in Tucson Arizona at 90 degrees. Then I had to wait two more days until Wednesday when the contractor could finally make it out here, to then simply plug something back in that the previous contractor left unplugged. It would really be nice if people would call you back when they say they're going to call you back. I have asked customer service to call me back on two separate occasions and to speak with a supervisor, and I can't get a hold of anybody. But I guess it doesn't matter as long as they get my $110 every month, right? They always do what they say they're gonna do.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi James Jay, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Joseph Apollo Beach, FL

They don't get back with you. They're not very helpful. They were supposed to call me back even the other day and they never returned my call. I had a furnace upstairs that was not working. I called them and a person came out, they worked on it. A couple days later it wasn't working. That's when the next guy came out. The previous guy broke the water line from the top of the drain line and the man said it could not be repaired and I have to switch the whole unit out and I was able to fix it myself for $0.89. I called 2-10 and complained and complained they did nothing about it. They just say that there is somebody going to get back with you, then they changed the warranty. They try to avoid instead of really fixing things

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Joseph, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Larry Myrtle Beach, SC

It's convenient and it's quick when I put in a request. They get someone to contact me, usually within 24 hours. The companies that have come out have been good.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Larry, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Sheri Goose Creek, SC

Every time that I've made contact with them, it's been positive. The service people that they send out do the work and I really haven't had any problems. I think it's worth the value.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Sheri, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Don Newnan, GA

I've used it for the furnace. I've used it for the water heaters. I've used it for the air conditioning. I've used it for faucets leaking. It's sometimes a hassle trying to get something fixed more than once when it when it doesn't get fixed correctly the first time.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Don, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Joseph Charlotte, NC

I've used them for years. Very effective. I needed a new dishwasher and they had that program where I got money back for buying a new dishwasher, so I used it.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Joseph, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Latosha Hyattsville, MD

When I had to use my warranty, I went online and I put the request for the claim and I went through the portal. They've been very helpful every time that I had to call or if I had a question about anything.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Latosha, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Gary Oak Island, NC

We had a garbage disposal locked up and would not work, so I called them. That's the only time we had to use it. Sent somebody out within 2 days. The only negative thing is the $100 charge, which I thought was a little high.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Gary, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 10th, 2023

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Greg Aurora, CO

Usually they can provide the information and people are very helpful. The wait in line to talk to someone, it doesn't take too long to talk. I think they're pretty transparent.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Greg, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 8th, 2023

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James Aurora, CO

My sump pump went out and I submitted a ticket online. There was a plumber out within 24 hours and they fixed it. It was quick and I didn't have to talk to hardly anyone.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi James, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 8th, 2023

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Tommi Texarkana, TX

Anytime I've ever had to call or anything they have just been amazing, very quick to respond to get someone out and I've never had an issue with them.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Tommi, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 8th, 2023

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Tammy

I don't look forward to calling them because it takes so much time for me to actually get to talk to a real person. I generally wait anywhere from 45 minutes to 90 minutes to get someone to answer the phone. The time I wait between the request of the service and the time I actually get service is lengthy. I've been without a washer now for 2 and a half weeks, and nobody's coming till next week. It's very, very frustrating when the time that you wait to get service is so much longer than what it would be if you just called somebody yourself.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Tammy, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Feb. 10th, 2023

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Kasey Hayes Fayetteville, NC

We just recently filed a claim through them for a/c repair. The claims process online was quick and easy and the repair man was here the next day. 2-10 covered the repair and the situation was resolved efficiently.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kasey Hayes, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Charles (Doug) Bella Vista, AR

They're just a good company and they do what they say they're going to do. They had a company come out the day after I reported a plumbing problem. They're efficient.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Charles (Doug), we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Sonia Pearland, TX

They were very supportive, they kept me in the loop on every repair. They kept me in the loop on the name of the person that was coming and it was handled professionally.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sonia, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Patricia Williamsburg, VA

They replaced my upstairs air conditioner right after two visits from the company that couldn't get it fixed. Very responsive to the homeowners needs.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Patricia, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Colleen Bakersfield, CA

2-10 cares more about their bottom line then making sure the customer receives quality products or gets the claims taken care of in a timely manner. I have a three year old dishwasher that does not get my dishes clean. The repair company recommended replacing it. 2-10 decided to replace the motor instead. This machine has never functioned correctly. I can only operate it half loaded. This costs me more money in utilities & detergent. 2-10 could care less. Unless the motor was faulty from the start I expect the same level of performance after the part is installed. It is now OCR. I put in the original service request in June or July, I can no longer remember.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Colleen , we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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William Dean Virginia Beach, VA

I've had several different home warranty companies. 2-10 by far has exceeded my expectations. Other companies don't compare. EXCELLENT Customer Service

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi William Dean, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Ben Messer Littleton, CO

They're a good company and have a decent warranty, but I was disappointed, recently, when a garage door opener was identified for replacement but was replaced with a model containing fewer features.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ben Messer, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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D. Fayetteville, GA

The first time I called I was on hold for almost an hour and they assigned somebody to the situation and by the time I called the person they said "we have told two ten that we're not taking calls, we're not taking referrals, we're overwhelmed and understaffed". Why would they send me to someone who's not taking calls? So then I had to call back and I was on hold almost another hour and they suggested maybe I can get my own person and then just submit the bill. I haven't been able to get the service I need and it is very difficult to get to a person to speak to them.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi D., we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Oct. 21st, 2022

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Anonymous

Everytime we contract them they've been really pleasant. They company that they sent out were very helpful and they kept us informed. They were very professional.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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James Niles, OH

I was very satisfied with the service and the response time and you know I would suggest this for anyone. It's a comfort that in case we do have a problem that we're covered.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi James, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Deborah Vail, AZ

It's impossible to reach anyone by phone. I used my warranty when I had a leak in my pool filter plumbing. The contractor broke both the pool filter and the pool heater. As a result we had to spend $4,000 to purchase a new pool filter.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Deborah, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Oct. 21st, 2022

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Quayalta Richmond, VA

When I needed them, they would explain everything that's going on with the other people, explained everything. They held my hand the whole way through.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Quayalta, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Gary Chestertown, MD

The people have always been helpful and professional but it's very difficult to get through on the phone and some things don't work. Some of the information isn't available on the portal.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gary, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Jennifer Katy, TX

Customer support was very quick on the app, filling out the information very easily and when I did call to ask questions I was able to get through very quickly.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jennifer, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Anonymous Southport, NC

Usually the people I talked to were pretty nice. There was one issue with a washer and dryer and the people didn't show up and then your website wouldn't let it change, they even tried to change it.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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John Evans, GA

I've had nothing but excellent service, very professional. My water heater went out, I called them, the next day came here and by the afternoon the water was replaced.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi John, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Dorrie Lawrenceville, GA

We've received pretty good customer service. One of my service calls took quite a while for it to be completed. I'm not really sure if it was 2-10 or the contractor that they use to check

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dorrie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Chante Houston, TX

If I called in, I don't have to wait forever, someone answers the phone and I've never ran across a rude person. They always try to find a way to help and keep in contact.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Chante, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Lois Woodstock, GA

Customer service usually answers my questions and help me resolve any problems I have. I do think that coverage is more expensive than a lot of the other home warranties.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lois, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Anonymous Tucson, AZ

It's very difficult to get them on the phone. 2 times I've called, I've been on hold for over an hour. I've used my warranty lots of times, I've had a lot of things fixed without issue. This current time, I'm without my air conditioner over a month now and I'm still waiting for the final replacement.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 4th, 2022

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Jenelle Penola Gloucester City, NJ

I was charged $100 without the service being completed. Plumber showed up at 6:30 pm (window was 11 am to 5 pm). He did not have a tool with him. Never checked the issue just looked at the tub, never ran water, never seal overflow drain that had leaked in ceiling as reported in claim. Called Youngs Plumbing and they said he had a family emergency that's why he was like that. 210 said they scheduled Long Lane with no charge for following day. Waited all next day. No show. Long Lane closed claim without showing. I called 210 for my money back. Instead the girl put me on an endless hold and apparently scheduled a third vendor. I canceled as I wanted my $100 back at that point. Called several times and waited on endless holds. Still never resolved. I am owed $100. Providers responsibility in the contract was not met.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jenelle Penola, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Aug. 19th, 2022

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Ladyna Dayton, OH

Because they are the best. They are courteous, and thoughtful. When i have an issue, they help solve the problems. All their staff, have been extremely nice to me.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ladyna , we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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P W Johnson Newport News, VA

My AC went out it took over a month to get it replaced because they did not know who was supposed to order the AC the outside temperature was in the 90 degrees once the AC was ordered everything went great

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi P W Johnson , thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Donald Magnolia, TX

The overall impression is 2-10 Home Buyers Warranty is very very good at taking the money, but very very bad at servicing the contract. Their customer service sucks. It's almost impossible to get through to them without waiting on hold for hours. Call backs are nonexistent, we suffered through over three weeks with no air conditioning in our home in the middle of the Texas summer. The errors are one hundred percent on the part of 2-10. We now have another claim in 2-10 that was made almost a month ago to repair our microwave. The microwave is still not functional although that early last week I did get an email from 2-10 stating that they had a crew to repair.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Donald, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Mike Odenton, MD

I'm not impressed with the service, I'm not happy with it. I had a problem with the microwave at my home and I called and scheduled an appointment and we had a technician from a nearby service provider come out to see the microwave and had to order the part. So we had to wait a few days and when the part came they came and fixed it and as soon as he fixed that he broke something else and then he told me that he was sorry for what happened and they would come back and replace it. It's been over three months and we haven't received a call back from them. When I called 2-10 Warranty they told me they were gonna follow up on that and since then I didn't get any feedback anymore.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mike, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Aug. 16th, 2022

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Anonymous Battle Ground, WA

Some of the people that they have sent out to me were a bad joke. Very few times have I gotten any invoices for what work was done so I can have it on record, so if somebody has to come out again and it's not the same company they know what's done.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Brandon Tipp City, OH

Scheduling was really prompt and quick and each time I've gone use my warranty its been a really smooth process and the people that they sent out to me has been great.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Brandon, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Enrique Tampa, FL

I use my warranty every year for the air conditioning and 2-10 denied the permanent repair. They only approved the patches so I need to go through the same problem every year. It would be cheaper for them to secure it for good from the first time than to do all these patches every year. They are good at taking calls but they are not good at solving problems.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Enrique, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Charles Conroe, TX

I need to use my warranty last week and they had a man at my house within forty five minutes. Whenever I call they jump right on it and don't wait me anytime for it.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Charles, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Douglas Kraus Hampstead, NC

Customer service is non existent and every year the price rises. I've had a pipe break under my home- they took days to get someone dispatched. In those waiting days the entire insulation to my home was destroyed. This is 9k worth of underbelly and insulation that MUST be replaced and we cannot afford it. This is why we have this warranty- to protect our home. Not let it sit failing for 4 days growing mold. Our crawl space is now openly exposed with our floors, plumbing and heating (all our full systems) open and sweating making our home wet and destroying its integrity. $120 per month for this.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Douglas Kraus, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Ashley Hinesville, GA

There are long hold times. I used my warranty for the toilets in my home one and they allowed me to put all three on one ticket with one deductible. Then they came back out for free to fix it again when it didn't work

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ashley, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Patricia Jeffersonville, IN

When I called in to get to a repair everything was prompt and smooth. The service personnel they use for repairs were fast, efficient and very professional men.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Patricia, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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William Columbus, GA

A couple years back when my AC was giving me problems they came out and decided that the system was old and they need to be replaced so they replaced it.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi William, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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James Columbus, GA

In our air conditioning unit the thermostat itself failed and I utilized 2-10 to get that repair taken care of. Very easy to work with and very prompt.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi James, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Anonymous Vail, AZ

We had some stuff that needed to be repaired and so I had to do it online because they weren't open at the time. I was only able to choose just one option and since it was a multiplet issues hey told me that it would be an additional hundred dollars service fee for each issue.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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