2-10 Home Buyers Warranty: Read 4,439 User Reviews From Real Homeowners

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John H. Madison, TN

I has read some horrible reviews of 2-10 warranty, so I was apprehensive when I bought a house and the homeowner furnished this warranty. I opted for the spring tune up, which I had to pay them $50 for and the tech $100 (not sure what that was about because around here they are around $65), but the heat seemed erratic so wanted that looked at. The tech checked the unit and found a problem with the Thermal Expansion Valve. I received a call from 2-10 warranty after that telling me the tech would be there in a week. I said he has already been here. No, they said he would be there to fix the HVAC unit, he had to order a part. I asked if there was a charge and they said no. I was totally amazed. The tech came back and fixed the unit (10 year old Trane) and so far it is working perfect. I don't know what the future holds, but so far 2-10 has been spectacular.

6 years ago

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watty039

I liked the ease of filing the claim and the response time from both the company and the contractor that performed the work.

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi watty039, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 11th, 2025

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Linda Yaworski

Great customer service, ease of submitting claims, fast response, Best home warranty experience. Very pleased with 2-10.

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi Linda Yaworski, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 11th, 2025

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Jared Bull

2-10 has been one of the most frustrating processes I've ever dealt with a single business. I've been a business owner for 6 years plus, and coach Fortune 500 companies such as Discover. -Their processes are horrible. (departments don't know what the other is doing and not each one has access to the same data. Highly compartmentalized.) -I've fought for every single claim and it's near impossible to get approved. Deny is the name of their game. -Their portal has worked 65% of the time.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Jared Bull, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Nov. 13th, 2025

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Brandi Bishop

One of my breakers tripped and the switch got stuck and couldn’t be flipped back on. The electrician came in a reasonable time frame and got it repaired.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Brandi Bishop, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 11th, 2025

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Huvanya

I have been given the runaround for over a month about my washing machine. It has water sitting in the washing machine (due to the contractor) and its been sitting for over a month going on 2 months. My HOUSE SMELLS DISGUSTING because of this and everytime I call they say "oh I'll send an email and have a response in 24hours" it NEVER HAPPENS!!!! ive had to call them about 5 times a day just to get ahold of someone because the hold time is anywhere between 30mins- 1.5 hours that ive been on hold while at work. By the time they actually answer the contractor place is closed. I have a 3 month old baby and they know this and bc of the DISGUSTING SMELL we can't stay in the house and now Im having to pay for another place to stay while still paying for my house!!!!!!!! This is beyond ridiculous I honestly feel cheated!!!!!!!

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Huvanya, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Nov. 8th, 2025

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Sherry Terrell

This company is the worst when it comes to claims/repairs! I have been waiting since May for appliance repairs! I have a gas stove that doesn’t ignite on a burner as well as an oven that won’t stay on. I feel unsafe using it. Also with the Thanksgiving holiday approaching I will not be able to cook unless it is repaired. I have a refrigerator that leaks or over freezes and looks like the North Pole at times. When it’s not over freezing it is warm. I have lost foods due to this issue. They sent Sears home services to do the repairs but they keep on setting and then changing or canceling the appointments. Or just set an appointment and not show up! But 2-10 Home Warranty does not fail to debit the nearly $90 payments from my bank account monthly. Not to mention the $100 service call fees that I have paid to two different companies and still no repair! 2-10 and Sears Home Services both suck!!!

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Sherry Terrell, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Nov. 8th, 2025

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Ruben Fonseca

2-10 Home Buyers Warranty. Professionals in every sense of the word. Fast service, punctual, and accurate diagnosis. Excellent professionals—10 stars!!!!

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Ruben Fonseca, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 27th, 2025

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Chris Mitchell

2-10 is terrible. Their contractors come out it seems just to collect your $100. Then, they are not allowed to actually fix the problem when they’re there. They need to call 2-10 to get authorization and then come back out at some point in the future to actually fix the issue. I’ve had various contractors out to my house 5 times and they’ve either not fixed the issue at all or took so long that I had to call an out of network contractor. Once my toilets didn’t flush for 5 days waiting on their plumber to get authorization from 2-10 before I bailed and called a real plumber. In addition, if you go out of network, they make YOU call them to get authorization to get a problem fixed and their hold times are insane. Today I was on hold for over 70 minutes! Seems the business model is: Collect your money. Don’t fix your problem (which will cost them). Understaff customer service to save on labor and create such pain from being on hold that inevitably some (most?) people will bail thus saving them money by not having to pay out for repairs. If you’re an investor, their business model probably works great. If you’re a customer, it’s terrible. F- for 2-10 Home Warranty.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Chris Mitchell, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Oct. 24th, 2025

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Jesus Banuelos

Covered repairs without any issues or push back. The technician who came out worked with us to resolve the problem and never had to call the warranty company to get special permission or approvals.

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Jesus Banuelos, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 11th, 2025

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Verified Customer

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Anonymously

I had a positive experience with the service when my oven was deemed unfixable, and they offered a good amount towards a new purchase. However, getting a part for my refrigerator took an excessively long time. While the contractors sent were top-notch, the compensation for my old washer felt inadequate, leaving me somewhat dissatisfied.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymously, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Verified Customer

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Judy

I had a mixed experience with 2 10 Warranty. They quickly resolved a bathtub leak, which was great. However, I faced significant delays and poor communication when I needed air conditioning service. The lack of clarity about the parts and service schedule was frustrating. Overall, while they can be effective, their communication needs improvement.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Judy, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Verified Customer

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Sevgi

A friend turned me onto this company and I’ve been very happy with the service I have received. They respond in a timely manner and are very proline.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Sevgi, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 27th, 2024

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Verified Customer

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Katie

I had a frustrating experience with appliance repairs. My washer and dryer repairs were a nightmare, with missed appointments and parts issues. However, replacing my refrigerator went smoother, even if it wasn't the exact model. Overall, I appreciate having a working fridge, but the washer situation has left me without one for too long.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Katie, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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Verified Customer

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Monica

I found the service to be unresponsive and slow, especially when coordinating between companies. While the agents were friendly and followed up, the contractors they rely on often had long wait times and communication issues. Overall, there's room for improvement in their service coordination.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Monica, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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Verified Customer

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James

I had a mixed experience with my claims. While the initial claim process was smooth and 2-10 responded quickly, I've faced significant delays in getting my refrigerator fixed due to issues with the repair company. Overall, 2-10 has been helpful, but the hold-up is frustrating.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi James, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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Verified Customer

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Anonymous

I'm quite frustrated with my experience. While I appreciate the quick response for some repairs, I faced significant issues with a major plumbing problem that wasn't covered. The appliance repair service has been unreliable, but I had a great experience with one plumber. Overall, I value the support, but the inconsistencies leave me disappointed.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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Verified Customer

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Harold

I called for aleak in the basement. They assigned aplumber. He called me by phone and told me I didnt need a plumber and that I needed a basement specialist,. Guy was lazy and didnt need the work, He never showed up to view the issue.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Harold, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 13th, 2024

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Verified Customer

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Magdalena

I had a leak in one of my pipes and had to call a plumber to fix it. The response time was great, they came the next day. The plumber did a good job, and overall, I had a really good experience with them.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Magdalena, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Verified Customer

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William

I had to use my warranty multiple times, but it was a frustrating experience. The first time, the assigned contractor wouldn't respond to calls for an electrical issue. We had to go through the process again. Another time, a common A/C unit component wasn't covered, making the warranty seem pointless as we had to pay out of pocket. Overall, the warranty didn't provide the expected coverage and left me dissatisfied as a customer.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi William, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Verified Customer

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Sutton

I had a plumbing issue and couldn't find a local contractor through the company, as they are not local and have been bought out by a Colorado-based company. This defeats the purpose of having a local service with established relationships in the area. I was told to find my own plumber and submit for reimbursement, with a low dollar limit. The lack of local presence and relationships makes the service ineffective and frustrating for customers like me.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Sutton, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Verified Customer

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Christopher

The service for my AC and HVAC system was fixed, but contacting customer service was frustrating due to long wait times and being passed around to different representatives. It took hours to finally speak to someone about the issues I was having. Overall, the service was good, but the customer service experience was lacking in efficiency.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Christopher, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Verified Customer

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Valerie

This last experience was fine. My refrigerator went on the blink. The defrost isn't working, and the gentleman came out, and they have issued me a check to give me a new refrigerator.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Valerie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Verified Customer

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Eric Burlington, NC

I have been a loyal customer for over 14 years with (2) homes. In that time I am starting to notice that several of the contracted venders are shady and provide shady repairs which I have had to come out of pocket to have the repair fixed.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Eric, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jan. 31st, 2024

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Verified Customer

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Kate Calica Falls Church, VA

I like that you can trust someone to work on your home when something gets broken. You have the peace of mind knowing that it will be fixed soon without spending too much.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kate Calica, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 25th, 2024

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Verified Customer

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Kaitlyn Ward Denver, CO

So far we have only had one claim but the process has been very easy. The repair was 100% covered. Filing the claim was easy and I was pleased with the whole process.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kaitlyn Ward, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 18th, 2024

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Verified Customer

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Eric

I like the ease of putting in an order of service. The website makes it easy to find the area of service needed. They tell who is coming to service the need.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Eric, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 18th, 2024

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Verified Customer

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Nina Mize Milford, DE

We have received prompt responses to our service requests. 2-10 Home Buyers Warranty used very dependable, respectful and knowledgeable technicians/repair persons.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Nina Mize, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 18th, 2024

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Verified Customer

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Kim Colorado Springs, CO

Love the customer service with 2-10, no complaints with the contractors customer service.. concerned that we're still having some of the issues after four times coming out. My fault I haven't called them back again...

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kim, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Nov. 29th, 2023

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Verified Customer

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Daniel Baker Lee's Summit, MO

I am very happy with my coverage. But the communication is awful and needs to be better. It’s so hard to talk to a rep. And I normally have to wait on hold at least 10 minutes before I speak to someone. I don’t receive email updates about claims or scheduled deliveries.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Daniel Baker, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Nov. 21st, 2023

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Verified Customer

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Nelson

Every time I had an issue it was resolved really quick. You just pay the $89 and you basically get excellent service from different companies, it's excellent.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Nelson, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Verified Customer

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Deborah

I just recently used my warranty for my hot water heater. The experience went great. The only downfall was, I was not aware that there are certain certain fees that the home warranty does not pay which I had to pick up.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Deborah, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Verified Customer

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Sandra

They did very good about the plumbing issue that I had, and I talked to a customer service person and they took care of the whole situation. It was good.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sandra, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Verified Customer

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William

They've always been very responsive. I've only had two or three claims in eight years. But they've always been very responsive and quick to handle my issue.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi William, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Verified Customer

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F

I was very satisfied with it so I renewed it. We've used it twice or three times, maybe four, for the air conditioner, furnace, and some toilet issues.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi F, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Peter

I think they're a very good company, good customer service, very knowledgeable, and easy to talk with. And it's cheaper than what I paid before previously.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Peter, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Debie

It took me a long time to get them on the phone, I was on hold, but once I got them on the phone the next morning I had an appointment for someone to come out.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Debie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Constance

When I put my work orders in, I have no issues with who they send out. Whoever they send out fixes the problem and they don't have to continuously come out.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Constance, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Patrick

Quick response and timely service. Completely satisfied with the technician, very knowledgeable, very personable, neat and clean and corrected the problem.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Patrick, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Yolanda

With the weather being so hot, they paid for me to get a portable air conditioner and they paid all of it off. They did very well in getting back in touch with me without me having to call them.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Yolanda, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Evelyn

I was recommended it when I first moved into the house five years ago, and I found it to be a very good service, so I've just kept it. I've had a little bit of a problem with response time.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Evelyn, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Kevin

We had a washing machine that's really old. The motherboard went out, and they got us a technician very quickly. The only problem we had was there was a mix up in actually getting the new one installed.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kevin, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Doris

2-10 Warranty is good, but the companies that they choose to fix our home stuff, they're on a lower scale. They need to pick more qualified companies to do our repairs, but other than that, they're pretty good. They're better than most companies and I think they're one of the best ones we have in the country.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Doris, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

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Verified Customer

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Sherral

I love the service. The customer service is good, the quality of the people that are sent out to do the work, they're professional and and that's good.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sherral, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

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Verified Customer

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Don

It's not always easy making the first contact, but once we get dealing with the live person, 2-10 can't be beat. The people they sent out do a really good job.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Don, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

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Verified Customer

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Miriam

Everything that the company has done is a good job. But sometimes dealing with some of the technicians can be hard, and everything else was beautiful, so I can't complain.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Miriam, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Verified Customer

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William

There was no heat in the house and the next morning, 2-10 had a technician here who diagnosed the problem and had to order a brand new furnace which was installed.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi William, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Verified Customer

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Linda

Prompt responses and good follow-up with email. When I was unhappy with one of their providers, I called them and requested a different one and to not send that previous provider, they accommodated that request.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Linda, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Verified Customer

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Anonymous

I've absolutely had no issues filing a claim. You guys have been very supportive. I enjoy the text messaging to keep me updated on the status of my claim or if there's any changes.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Verified Customer

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Tanginika

I needed to use my warranty for my A/C unit in my home. I contacted 2-10, they contacted an outside vendor and responded very quickly to get my A/C fixed.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tanginika, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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