2-10 Home Buyers Warranty: Read 4,320 User Reviews From Real Homeowners

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Verified Customer

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Saint Cibolo, TX

The last time I had to used it was on a refrigerator, the ice maker trait and I thought it was covered because I have the supreme package but I was told it wasn't covered because it was a removable the part.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Saint, we’re happy that you had a good experience with 2-10 Home Buyers Warranty overall. We really appreciate your suggestions on ways we can improve our services.
If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.

Feb. 2nd, 2021

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Verified Customer

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Anonymous Virginia Beach, VA

We’ve used it twice and both times we got good solutions. We were happy with the results. When we call within twenty four hours, we get a call from a contractor.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Feb. 2nd, 2021

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Verified Customer

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Anonymous Indianapolis, IN

It had helped me with the older equipment in the home. They’ve been so responsive to my needs. When my furnace was not working it was fixed quite efficiently.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey there, we’re so happy that you had a great experience with the 2-10 Home Buyers Warranty staff. They’re always working hard to help you protect your home, and we’re glad you rated them so highly. They deserve it! Thanks for your continuing business.

Feb. 3rd, 2021

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Verified Customer

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Rebecca Birmingham, AL

I needed to use the warranty for the air conditioning and I was contacted by the company the same day and they were able to come out the following day and got the repair done.

4 years ago

Reply from 2-10 Home Buyers Warranty

Wow, thank you for the excellent review, Rebecca. Everyone at 2-10 Home Buyers Warranty is super happy that you want to renew your Service Agreement with us and would also recommend our services! Thanks again for your continuing business.

Feb. 3rd, 2021

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Verified Customer

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Debra

Prompt service, excellent service companies, professional, great customer service

4 years ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hey there Debra, we’re happy that you enjoyed working with 2-10 Home Buyers Warranty. But we want to apologize for the time it took to get things resolved. We know how busy you are and we don’t want to be the ones holding you up. We’ll do our best to respond more quickly next time.

If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.

Feb. 3rd, 2021

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Verified Customer

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Jeff Tucson, AZ

Every step of the process is a good experience. It is quick and efficient. We’ve had a couple of claims and every time they’ve handled it quicker than I thought.

4 years ago

Reply from 2-10 Home Buyers Warranty

Wow, thanks so much for the excellent review, Jeff. We’re happy to know that you’d recommend 2-10 Home Buyers Warranty services to others. Thank you for your continuing business.

Feb. 3rd, 2021

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Verified Customer

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Josie Decatur, GA

Multiple times I’ve paid my hundred dollars to get people out here and half the time they treat me like I am an idiot and they other half the time they don’t fix anything because they found a reason it wasn’t usable for the warranty.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Josie, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Feb. 3rd, 2021

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Verified Customer

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Alison Loganville, GA

Lately I’ve not had a problem with the service. I’ve been with them for about eighteen years. I just used it for my microwave. The service person was awesome. The contractors they send are excellent.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Alison, we’re so happy that you had a great experience with the 2-10 Home Buyers Warranty staff. They’re always working hard to help you protect your home, and we’re glad you rated them so highly. They deserve it! Thanks for your continuing business.

Feb. 9th, 2021

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Verified Customer

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Clavenda Wylie, TX

So far it’s excellent. Customer service was polite and professional. When we had a clog issue, they’re guy was very nice. The contractors have done an excellent job.

4 years ago

Reply from 2-10 Home Buyers Warranty

Wow, thank you for the excellent review, Clavenda. Everyone at 2-10 Home Buyers Warranty is super happy that you want to renew your Service Agreement with us and would also recommend our services! Thanks again for your continuing business.

Feb. 9th, 2021

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Verified Customer

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Grant Manhattan, KS

Customer support is good at communication and helps quickly. We had to get the furnace repaired because it wasn’t heating at all and the contractor they dispatched did a good work.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Grant, we’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Feb. 9th, 2021

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Verified Customer

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Jennifer Phoenix, AZ

It’s seems to be good coverage and like the have our best interest. It’s been pretty quick and easy getting service. It is done online. They assigned a contractor right away.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jennifer, thanks so much for your great rating. All of us at 2-10 Home Buyers Warranty want to do everything we can to make protecting your home simple and economical. We’re glad we could help you!

Feb. 9th, 2021

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Verified Customer

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Anonymous Roswell, GA

Had a plumbing issue and the person I spoke with was very helpful. the communication was clear and honest. I was connected with a service provider and everything went smooth.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi there, we’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!

Feb. 3rd, 2021

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Verified Customer

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Jesse Fredericksburg, VA

Historically they have been very good as far as timeliness. The last call to customer service was not very friendly. When I wanted different brand of equipment, I was offered a buyout but I was not notified that I would have to purchase labor from another vendor to have a pump installed.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Jesse, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Feb. 9th, 2021

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Verified Customer

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Volney Morin Cedar City, UT

The lady I spoke to was very pleasant, so that's wonderful. Everything was good when we started, but before they could send somebody over, they requested a copy of the whole inspection, and that was not disclosed to me at the time I paid the $60 service. Luckily, it all worked out fine, and the guy was out here the next day.

8 years ago

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Greg Allen

Al is great! He kept us apprised of all he was doing as there were different issues with our broken dryer. He is an excellent representative for 2-10. If we have to ever call again, we will request Al even if we have to wait in line.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Greg, we're glad to hear Al did such a fantastic job! Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 4th, 2025

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Alice Sheffield

I liked that I was able to reach a human person on the phone. I could have also filed a claim on line, but it was my first claim. I spoke to someone on the phone who told me exactly what to do. I got a response quickly and tracked it through my email. It was very well executed. Thank you!

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Alice Sheffield, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 20th, 2025

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Steve Haughton

2-10 HBW has exceeded my expectations for ease of filing 2 separate claims and providing outstanding repair services by 2 different contractors. Anyone considering a high quality home warranty service should have 2-10 HBW at the top of their list.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Steve Haughton, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 30th, 2025

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Aaron Alpert

Hameed (sp?) is the best! He consistently communicates his arrival time, status updates and provides details on the issue and possible solutions. I HIGHLY recommend him and On Time Heat and Air, especially if you have a Trane HVAC systems.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Aaron Alpert, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 17th, 2025

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Ed Rey

Advanced Plumbing thru our 2-10 Homeowners warranty did very well. 2-10 were quick to assign a plumber to do the job. Then great customer service from the plumbers. Kathy (scheduler/phone contact) and Rafael (plumber) were outstanding in how they did their jobs. Definitely great 👍 experience. Thank you all.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Ed Rey, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 14th, 2025

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Gary Gillette

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Gary Gillette, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Mike Bell

Great service with 24 hours of help i feel like that they really care

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Mike Bell, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 24th, 2025

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scolemon

We've had 2-10 Home Buyers Warranties on our homes for more than 10 years and they have saved us thousands of dollars. Their response has always been great. They can't control every action of every vendor they work with, and they were very responsive and brought in another vendor the two times I was unhappy with how a vendor handled things. We will continue to renew each year.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi scolemon, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 19th, 2024

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Johnnie Rembert

I've been a member of 2-10 Home Buyers Warranty since 2008 and their service have never disappointed me. Recently, my AC coil needed to be replaced and at no fault of their own we had to switched to a different company due to communication issues. My claim was escalated to a new company that came out to assess my problem, submit to order the part, and scheduled a return appointment right after the part arrived. 2-10 Escalation team kept me informed the entire time and called to make sure the work was complete. I feel really good knowing I have 2-10 as my security blanket for my home.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Johnnie Rembert, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 1st, 2024

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Andy Ahroon

I have been extremely pleased with 2-10 Home Warranty. They have dons some minor claims like a dishwasher, disposal , but they just replaced heating and AC system in one of my rental homes and there was no backlash from 2-10 on anything. They put in a new furnace and central air system and it only cost me around $1,400 for misc. small things not covered by the warranty. Great deal when you price out the cost of a new HVAC system at fifteen to twenty thousand! Thanks 2-10! Andy Ahroon, Realtor

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Andy Ahroon, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 30th, 2024

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ALICE GALLARDO

2-10, In the past they were good. However, this experience was very costly to us, for the same issue. They helped with most cost for the water heater, but not the labor. Most Contractors don’t want to contract with a home warranty. Because they lose money, so we ended up having to look for one ourselves that took almost 2 weeks, and then embed paying $700.00 of out of pocket expenses in addition to a reg monthly fee.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi ALICE GALLARDO, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Jul. 30th, 2024

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Lucia Clontz

For over 20 years, I used American Home Shield but I was never happy. I didn't know there was another option until my daughter mentioned 2-10. I switched about 4 years ago and WHAT A DIFFERENCE! 2-10 is an amazing home warranty company. It is very easy to place a claim, they are very responsive, they offer great customer service, and we receive reliable and prompt technical service. I highly recommend 2-10.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Lucia Clontz, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 16th, 2024

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Dorthy J Durham

The Plumbing Company, C&P Plumbing was out quickly to help with our Hot Water repair! We needed help after our circuit breaker tripped and we had no Hot Water! My daughter is a Nurse at VCU, and my husband is disabled with ALS. They can not skip showers, and thanks to C&P Plumbing no one in our household will have to worry about showers, running the dishwasher or doing the laundry!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Dorthy J Durham, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 8th, 2024

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WB FOOT LLC

My first Claim Professionalism 5 Stars. The Tech Hamid from On Time Heating and Plumbing was amazing. Efficiency and Effectiveness 5 Stars each. Second Claim (Still Ongoing) Professionalism 5 Stars. The Tech Ben and the owner Angelo from A&P Appliances are amazing. Efficiency 1 Star. I give 2-10 Home Buyers Warranty the lowest ranking because of their paperwork screw-up the job got delayed a week because the part was not ordered. It was not an issue for A&P it was on 2-10's side. This brought my overall ranking of the company down a Star to make it 4 Stars. Effectiveness has not been rated yet as the work is still outstanding.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi WB FOOT LLC, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 2nd, 2024

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Curly Q Deltona, FL

I have had my home warranty with 2-10 HBW for the past 15 years. I have never had an issue getting service scheduled and completed. I have never had an issue with a repair that was completed under my warranty. I generally receive a call from the vendor within 30 mins to an hour of submitting a claim. The warranty contract is costly, however it has saved me more over the years in repair costs.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Curly Q, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 8th, 2024

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Chris Copeland Atlanta, GA

2-10 homebuyers' warranty, always exceeds expectations, and I sometimes question because the price should keep you guys but it’s comforting knowing that if I have a problem with anything in my home, 2-10 homebuyers' warranty is always there for me, on time, on the phone or conveniently online. Thank you 2-10 homebuyers warranty for being my hero!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Chris Copeland, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 12th, 2023

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Lynne MacRae Glencoe, MO

2-10 provided quick and easy request for repair service for our dishwasher. I placed my request on Friday afternoon, someone from the repair company called me an hour later and I had the technician tending to the repair at 8:00am Monday morning! The tech was on-time, kind and courteous and quickly identified the issues and then clearly explained the plan to complete the repairs. 2-10 followed up to ensure we had a good experience. I would highly recommend a home warranty for the ease and cost savings to maintain your home!

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lynne MacRae, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 25th, 2023

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Lola Gangle Tucson, AZ

I am SO impressed with this company out of Aurora, CO. I had to contact them several times a year ago for furnace issues. They covered the repairs & things were fine. My system was old & I wondered how the AC would work - but even with the next summer (In AZ) there were no problems. Now, this year the furnace again was acting up in January during a cold spell. They replaced the entire HVAC system after only 1 call & 1 visit by the service company they are now using! They really came through for me! They are kind of expensive but so worth it!

5 years ago

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Irina Elcheva Hummelstown, PA

We have 2-10 Home Buyers Warranty (HBW) for about four years since we bought our first house. The water heater broke several months after we moved in, and was replaced by the company quite quickly. The contractor mentioned that the company covered everything, though a part of the problem was not under the warranty. Then our AC system has been broken three times each year and was fixed by the contractor until it could not be fixed anymore. The contractor requested the replacement. We waited for about 3 weeks until the new system was installed. 2-10 is a GOOD company, but it could be better if the speed of service is improved. They do replace broken equipment and they do care for their customers. I wish that company management takes negative reviews seriously and takes steps towards service optimization. Ultimately, the negative reviews will affect 2-10 HBW reputation and profits.

6 years ago

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Haas Khaku Anaheim, CA

This is the first time I used 2-10 Home Warranty. As a real estate professional for 20+ years, I met this company at my International Convention and signed uo my own home to check out this company. After a long time, my garage door opener (GDO) went out and I called them. The first contractor they sent wasn't good, but they quickly assigned me another one. This next one was great and did a fantastic job. I plan to renew my contract with 2-10 Home Buyer's Warranty.

6 years ago

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Donna St Louis, MO

Excellent service, and loved the service repair company that they provided. I have had two appliances fixed by them since moving into our new home 6 month ago. Both appliances were fixed quickly. The call to the warranty company was quick, pleasant and easy. One appliance had to be repaired twice, but each time was done with no hesitation on the part of the warranty company. Would definitely buy this warranty service for any new home that I purchase in the future.

6 years ago

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Lonna Blouch Lebanon, PA

This warranty is a "must have" when purchasing a home. We moved in and the next day the refrigerator was leaking on the floor. We were given an option immediately to receive a $100 check vs. having a repair done. This was awesome because the refrigerator was old an ugly! We also had immediate issues with the furnace. This was taken care of and we are very happy with the service we received from the contractor and also very pleasantly surprised by the phone calls from 2-10 confirming repairs and following up on everything. I highly recommend this service!

6 years ago

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J. deLavalle Skillman, NJ

We have had Systems and Appliances coverage with 2-10 Home Buyers Warranty for over 10 years. In the past, for relatively minor service requests, the company has been very responsive and we have been very satisfied. This summer we had a major issue with the A/C and 2-10 did not let us down. They coordinated the repairs efficiently and expeditiously.

7 years ago

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Alfred Phillips

Highly reliable company. Never rejected a claim. Paid minimum out of pocket considered reasonable.

2 months ago

Reply from 2-10 Home Buyers Warranty

Hi Alfred, we're excited to hear about your experience. Thank you for sharing and being a part of 2-10 Home Buyers Warranty.

Oct. 2nd, 2025

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talena edwards

Exceptional professional. He makes sure you understand the issue and the process.

2 months ago

Reply from 2-10 Home Buyers Warranty

Hi talena edwards, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 11th, 2025

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annette collins

In addition They review your review to see if they will post it Hah haa joke all the way to leaving a review - what comes around goes around They will see what doing dirty fraudulent business is like 👍.

2 months ago Edited September 11, 2025

Reply from 2-10 Home Buyers Warranty

Hi Annette, we're sorry to see we earned a poor rating from you. We're not sure what lead to this rating but we're happy to learn. If you're interested in discussing the details surrounding this review, or if we can do anything to repair your experience, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to assist in any way we can.

Sep. 11th, 2025

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Jay Mayz

I love how easy it was to submit a claim online. Communication was great and the service was awesome!

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi Jay Mayz, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 27th, 2025

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Jillian Mewborn

I called in May to renew my policy and it was renewed. I called today to put in a claim, and they said my policy wasn't renewed. They offered to let me renew, but it doesn't go into effect for 30 days, so it doesn't do me any good.

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi Jillian Mewborn, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Aug. 18th, 2025

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David

One of the worst companies we have ever delt with. Customer service is basically non existent. They promised a supervisor would call back in twenty four hours, a week lather and three more requests, still no call back. If you need a home warranty, find a reputable company

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi David, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Aug. 18th, 2025

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Dan Wandell Murfreesboro, TN

I was offered the 2-10 Home Warranty complimentary, from the builder, with the purchase of a newly constructed home. I was offered the Complete Home Warranty Package with the structural option.. This was offered for a one-year term. The one-year term was, in my opinion, good enough to cover any issues that might arise from the new construction. Having the coverage gave me piece of mind that if there were any problems, that they would be fixed at no cost to me. Of course, only covered items would be covered, but the policy was broad enough that I felt good about it. Fortunately, I did not need to use the policy, so I am unable to review their claims process.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dan Wandell, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 9th, 2022

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Gary Sorrento, FL

We have coverage with 2-10 Home Buyers Warranty since we purchased our new home in 2018. The coverage is for all aspects of the constructed house for between 2-10 years depending on the item/issue of need. To date, we have had 1 issue-a small roof leak into our den in 2021. The roofer was sent out within 1-2 days of our call and they determined that there was a section of underlayment under the tiles in on area that shifted. The problem was resolved satisfactorily that day at no cost to us because we have the 2-10 warranty coverage. Hopefully. we will have no further problems with our home, but if we do, we feel confident that our home is protected by this warranty until 2029. That's comforting!!

3 years ago Edited July 6, 2022

Reply from 2-10 Home Buyers Warranty

Hi Gary, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 21st, 2021

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Kelly Sollberger

I would give 0 stars if that was an option, I have been without air conditioning for 20 days. We have been told different things from each person we spoke to, spent hours on the phone, and on old for the last 20 days, and the is still no end in sight because today when they finally came to replace ac, they had wrong parts and now the warranty won’t authorize so we still don’t have ac while our region is over 100 degrees and having excessive heat warnings. This is the worst company I have ever had the misfortune of giving money.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Kelly Sollberger, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 25th, 2025

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jacqueline coleman

Timeline,The Customer Service,The Deductible and the explanation he gave every step of the way and pin pointed what was wrong

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi jacqueline coleman, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 19th, 2025

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Scott Walker

Excellent service technician experience. Explained the issue and how to fix it while he did the work. Provided tips and techniques to prevent future issues.

6 months ago

Reply from 2-10 Home Buyers Warranty

Hi Scott Walker, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 30th, 2025

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Casey Ross

I’m clicking one star because no stars is not an option. Absolutely the worst decision we have made is using 2-10 Home Buyers Warranty. This past winter we noticed our electric bill was way too high. We contacted 2-10 HBW to get someone out to look at our heater. The company (selected by 2-10 HBW) had no website we could review. The selected HVAC repair came out, claimed he had fixed the problem. Long story short 2-10 HBW selected HVAC repair men came out at least 6 times and never fixed the problem, we ended up coming out of pocket for a new HVAC system. A few weeks later we had a water leak in our pipes in the back yard. We had to shut off our water, so we had no water. When we requested a plumber through 2-10 HBW website we got no response for several days, so we called them. They stated that they could not find one of “their plumbers in the area who had availability “ but that I could reach out to an outside contractor and send 2-10 the invoice. Of a plumbers bill for $482.00, 2-10 HBW only paid $100.00. We have had nothing but problems with 2-10 HBW and the so called techs they send to our house. So far we have come out of pocket over $11,000.00. We pay around $90.00 a month and have for more than a year and we end up coming out of pocket 75-100% on all repairs. Good advice, what ever you would pay 2-10 put in savings and pay for repairs yourself. Your going to anyway.

6 months ago

Reply from 2-10 Home Buyers Warranty

Hi Casey, we're sorry to see we earned a poor rating from you. What you've described is not the experience we aim to provide. If you're interested in discussing the details surrounding this review, or if we can do anything to repair your experience, please give us a call and we'll be happy to help anyway we can.

May. 7th, 2025

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veronica garrett

Review for 2-10 Home Buyers Warranty I am extremely dissatisfied with the service provided by 2-10 Home Buyers Warranty. The contractors they employ are subpar, and their work has consistently been of poor quality. Despite multiple escalations, the escalation and management teams have been unresponsive and ineffective in addressing my concerns. I have experienced significant delays in the replacement and repair of appliances, even when these issues pose a harmful health risk and cause damage to my home. The lack of timely and effective resolutions is unacceptable and has left me frustrated and disappointed. I strongly advise against using 2-10 Home Buyers Warranty due to their unprofessionalism and inability to provide adequate service.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Veronica, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Apr. 28th, 2025

2-10 Home Buyers Warranty Reviews