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2-10 Home Buyers Warranty Reviews

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Debi Mccreary Beaumont, CA

They're very efficient and quick about solving issues. My water heater went out and they had it fixed in less than two days. I would recommend anyone to get them.

5 years ago

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Reply from 2-10 Home Buyers Warranty

Hey there Debi, thanks for the kind comments. We’re glad to read that you’re happy with the services 2-10 Home Buyers Warranty provided you. Our goal is to make protecting your home as simple and economical as possible, and it sounds like we nailed it. Thanks again for your continuing business!

Mar. 5th, 2021

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Anonymous Wentzville, MO

Our heating went out and after filing the claim didn't hear from them within 48 hours, which is a long time for it to be very cold. They set me up with a subcontractor to fix it and that person called me the next day which was great.

5 years ago

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Reply from 2-10 Home Buyers Warranty

Hi, thanks for your positive rating. More importantly, thanks for your honest feedback about how we can do even better next time.
If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.

Thanks again for your feedback and for your continuing business.

Feb. 8th, 2021

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Derek Atlanta, GA

I haven't had any issues with 2-10 Home Buyers. I've used them 3 times and they always come in a timely manner and fix exactly what needs to be fixed.

5 years ago

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Reply from 2-10 Home Buyers Warranty

Hey there Derek, we’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Feb. 8th, 2021

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Dennis Brizak Rocky Point, NC

Quick response very easy to use contractor contacted me within 24 hours and made a appointment for the next day they were on time and corrected the problem

5 years ago

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Reply from 2-10 Home Buyers Warranty

Hi there Dennis Brizak, we’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!

Feb. 4th, 2021

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Jeff Tucson, AZ

Every step of the process is a good experience. It is quick and efficient. We’ve had a couple of claims and every time they’ve handled it quicker than I thought.

5 years ago

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Reply from 2-10 Home Buyers Warranty

Wow, thanks so much for the excellent review, Jeff. We’re happy to know that you’d recommend 2-10 Home Buyers Warranty services to others. Thank you for your continuing business.

Feb. 3rd, 2021

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Debra

Prompt service, excellent service companies, professional, great customer service

5 years ago Edited January 10, 2024

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Reply from 2-10 Home Buyers Warranty

Hey there Debra, we’re happy that you enjoyed working with 2-10 Home Buyers Warranty. But we want to apologize for the time it took to get things resolved. We know how busy you are and we don’t want to be the ones holding you up. We’ll do our best to respond more quickly next time.

If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.

Feb. 3rd, 2021

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Rebecca Birmingham, AL

I needed to use the warranty for the air conditioning and I was contacted by the company the same day and they were able to come out the following day and got the repair done.

5 years ago

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Reply from 2-10 Home Buyers Warranty

Wow, thank you for the excellent review, Rebecca. Everyone at 2-10 Home Buyers Warranty is super happy that you want to renew your Service Agreement with us and would also recommend our services! Thanks again for your continuing business.

Feb. 3rd, 2021

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Anonymous Indianapolis, IN

It had helped me with the older equipment in the home. They’ve been so responsive to my needs. When my furnace was not working it was fixed quite efficiently.

5 years ago

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Reply from 2-10 Home Buyers Warranty

Hey there, we’re so happy that you had a great experience with the 2-10 Home Buyers Warranty staff. They’re always working hard to help you protect your home, and we’re glad you rated them so highly. They deserve it! Thanks for your continuing business.

Feb. 3rd, 2021

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Anonymous Virginia Beach, VA

We’ve used it twice and both times we got good solutions. We were happy with the results. When we call within twenty four hours, we get a call from a contractor.

5 years ago

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Reply from 2-10 Home Buyers Warranty

Hi, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Feb. 2nd, 2021

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Josie Decatur, GA

Multiple times I’ve paid my hundred dollars to get people out here and half the time they treat me like I am an idiot and they other half the time they don’t fix anything because they found a reason it wasn’t usable for the warranty.

5 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Josie, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Feb. 3rd, 2021

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Kaylah Columbus, GA

Somebody was sent to fix my problem as soon as possible. It a great service though I would like them to explain everything that is covered a little better.

5 years ago

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Reply from 2-10 Home Buyers Warranty

Hi there Kaylah, we’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!

Feb. 2nd, 2021

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Saint Cibolo, TX

The last time I had to used it was on a refrigerator, the ice maker trait and I thought it was covered because I have the supreme package but I was told it wasn't covered because it was a removable the part.

5 years ago

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Reply from 2-10 Home Buyers Warranty

Hi there Saint, we’re happy that you had a good experience with 2-10 Home Buyers Warranty overall. We really appreciate your suggestions on ways we can improve our services.
If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.

Feb. 2nd, 2021

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Jennifer Phoenix, AZ

It’s seems to be good coverage and like the have our best interest. It’s been pretty quick and easy getting service. It is done online. They assigned a contractor right away.

5 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Jennifer, thanks so much for your great rating. All of us at 2-10 Home Buyers Warranty want to do everything we can to make protecting your home simple and economical. We’re glad we could help you!

Feb. 9th, 2021

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Alison Loganville, GA

Lately I’ve not had a problem with the service. I’ve been with them for about eighteen years. I just used it for my microwave. The service person was awesome. The contractors they send are excellent.

5 years ago

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Reply from 2-10 Home Buyers Warranty

Hey there Alison, we’re so happy that you had a great experience with the 2-10 Home Buyers Warranty staff. They’re always working hard to help you protect your home, and we’re glad you rated them so highly. They deserve it! Thanks for your continuing business.

Feb. 9th, 2021

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Clavenda Wylie, TX

So far it’s excellent. Customer service was polite and professional. When we had a clog issue, they’re guy was very nice. The contractors have done an excellent job.

5 years ago

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Reply from 2-10 Home Buyers Warranty

Wow, thank you for the excellent review, Clavenda. Everyone at 2-10 Home Buyers Warranty is super happy that you want to renew your Service Agreement with us and would also recommend our services! Thanks again for your continuing business.

Feb. 9th, 2021

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Grant Manhattan, KS

Customer support is good at communication and helps quickly. We had to get the furnace repaired because it wasn’t heating at all and the contractor they dispatched did a good work.

5 years ago

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Reply from 2-10 Home Buyers Warranty

Hey there Grant, we’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Feb. 9th, 2021

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Anonymous Roswell, GA

Had a plumbing issue and the person I spoke with was very helpful. the communication was clear and honest. I was connected with a service provider and everything went smooth.

5 years ago

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Reply from 2-10 Home Buyers Warranty

Hi there, we’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!

Feb. 3rd, 2021

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Jesse Fredericksburg, VA

Historically they have been very good as far as timeliness. The last call to customer service was not very friendly. When I wanted different brand of equipment, I was offered a buyout but I was not notified that I would have to purchase labor from another vendor to have a pump installed.

5 years ago

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Reply from 2-10 Home Buyers Warranty

Hi there Jesse, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Feb. 9th, 2021

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Volney Morin Cedar City, UT

The lady I spoke to was very pleasant, so that's wonderful. Everything was good when we started, but before they could send somebody over, they requested a copy of the whole inspection, and that was not disclosed to me at the time I paid the $60 service. Luckily, it all worked out fine, and the guy was out here the next day.

8 years ago

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Angela Scott

Every tech has been professional and honest.

2 weeks ago

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Reply from 2-10 Home Buyers Warranty

Hi Angela Scott, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 17th, 2026

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Stacey Holden

Home warranty coverage gives me pieces of my

2 weeks ago

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Reply from 2-10 Home Buyers Warranty

Hi Stacey Holden, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 12th, 2026

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Fedele

It’s what came with the house.stayed with it !

2 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Fedele, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 22nd, 2026

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Fred

Good service, however co-pay could be a bit lower

2 months ago

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Reply from 2-10 Home Buyers Warranty

Thank you, Fred! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 15th, 2026

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Mark

the heater works now, thank you very much

2 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Mark, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 9th, 2026

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Laura

Dependable good employees helpful. Easy app

2 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Laura, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 8th, 2026

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Erik

I am not renewing. Too expensive compared to the competition

2 months ago

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Reply from 2-10 Home Buyers Warranty

Thank you, Erik! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 8th, 2026

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CoreaseRobert Hogan

After my new home warranty expired after a year I knew as a new homeowner I needed backup. This was the best decision because wouldn’t you know that things break down exactly 1 year after your new home warranty expires. Great value and fantastic service.

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi CoreaseRobert Hogan, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 30th, 2025

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Scarlett Castanos

Great service, one of the best experience, I was desperate to get some one to come and fix my dishwasher and it was a holiday weekend but surprisingly they were able to come and fix it the next day, I was so happy and pleased. Excellent service !

11 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Scarlett, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 25th, 2025

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Becky Timpa

The speed of response to my service call was quick. Once my contractor was identified, the contractor connected with me to explain they have a full schedule of maintenance calls but will let me know if they have any cancellation. There was a cancellation but I responded to slow and the spot was filled. But I appreciated the effort to reach me

11 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Becky, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 7th, 2025

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George Walters

Tech was polite and experience, and clean up after the job was completed.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hi George Walters, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 2nd, 2026

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LESLIE COOK

Service was within two days and the technician was very professional.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hi LESLIE COOK, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 4th, 2026

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Corey

Filing the claim online was very easy. The company company contacted me quickly. An appointment was made within a few short days at my convenience. The The technician was on time and was professional and courteous. He diagnosed the problem correctly the first time, ordered parts, which were received timely and installed at my convenience. They did a terrific job.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Corey, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 11th, 2025

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KaliNichelle O

I honestly don’t know where to start, 2-10 and Ideal Comfort provided me with some of the best service I’ve ever gotten in my life from any company I’ve ever done business with. Timely, professional, upfront and honest. They came in and did a repair that other companies very literally said was impossible and did it in next to no time. They were kind, understanding and made me feel like I was a customer they cared to help, not just another job, task or something to do. That really meant a lot to me! I’d call them back for anytime for anything.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi KaliNichelle O, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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scolemon

We've had 2-10 Home Buyers Warranties on our homes for more than 10 years and they have saved us thousands of dollars. Their response has always been great. They can't control every action of every vendor they work with, and they were very responsive and brought in another vendor the two times I was unhappy with how a vendor handled things. We will continue to renew each year.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi scolemon, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 19th, 2024

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Johnnie Rembert

I've been a member of 2-10 Home Buyers Warranty since 2008 and their service have never disappointed me. Recently, my AC coil needed to be replaced and at no fault of their own we had to switched to a different company due to communication issues. My claim was escalated to a new company that came out to assess my problem, submit to order the part, and scheduled a return appointment right after the part arrived. 2-10 Escalation team kept me informed the entire time and called to make sure the work was complete. I feel really good knowing I have 2-10 as my security blanket for my home.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Johnnie Rembert, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 1st, 2024

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Andy Ahroon

I have been extremely pleased with 2-10 Home Warranty. They have dons some minor claims like a dishwasher, disposal , but they just replaced heating and AC system in one of my rental homes and there was no backlash from 2-10 on anything. They put in a new furnace and central air system and it only cost me around $1,400 for misc. small things not covered by the warranty. Great deal when you price out the cost of a new HVAC system at fifteen to twenty thousand! Thanks 2-10! Andy Ahroon, Realtor

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Andy Ahroon, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 30th, 2024

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ALICE GALLARDO

2-10, In the past they were good. However, this experience was very costly to us, for the same issue. They helped with most cost for the water heater, but not the labor. Most Contractors don’t want to contract with a home warranty. Because they lose money, so we ended up having to look for one ourselves that took almost 2 weeks, and then embed paying $700.00 of out of pocket expenses in addition to a reg monthly fee.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi ALICE GALLARDO, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Jul. 30th, 2024

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Lucia Clontz

For over 20 years, I used American Home Shield but I was never happy. I didn't know there was another option until my daughter mentioned 2-10. I switched about 4 years ago and WHAT A DIFFERENCE! 2-10 is an amazing home warranty company. It is very easy to place a claim, they are very responsive, they offer great customer service, and we receive reliable and prompt technical service. I highly recommend 2-10.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Lucia Clontz, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 16th, 2024

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Dorthy J Durham

The Plumbing Company, C&P Plumbing was out quickly to help with our Hot Water repair! We needed help after our circuit breaker tripped and we had no Hot Water! My daughter is a Nurse at VCU, and my husband is disabled with ALS. They can not skip showers, and thanks to C&P Plumbing no one in our household will have to worry about showers, running the dishwasher or doing the laundry!

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Dorthy J Durham, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 8th, 2024

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WB FOOT LLC

My first Claim Professionalism 5 Stars. The Tech Hamid from On Time Heating and Plumbing was amazing. Efficiency and Effectiveness 5 Stars each. Second Claim (Still Ongoing) Professionalism 5 Stars. The Tech Ben and the owner Angelo from A&P Appliances are amazing. Efficiency 1 Star. I give 2-10 Home Buyers Warranty the lowest ranking because of their paperwork screw-up the job got delayed a week because the part was not ordered. It was not an issue for A&P it was on 2-10's side. This brought my overall ranking of the company down a Star to make it 4 Stars. Effectiveness has not been rated yet as the work is still outstanding.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi WB FOOT LLC, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 2nd, 2024

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Curly Q Deltona, FL

I have had my home warranty with 2-10 HBW for the past 15 years. I have never had an issue getting service scheduled and completed. I have never had an issue with a repair that was completed under my warranty. I generally receive a call from the vendor within 30 mins to an hour of submitting a claim. The warranty contract is costly, however it has saved me more over the years in repair costs.

2 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Curly Q, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 8th, 2024

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Chris Copeland Atlanta, GA

2-10 homebuyers' warranty, always exceeds expectations, and I sometimes question because the price should keep you guys but it’s comforting knowing that if I have a problem with anything in my home, 2-10 homebuyers' warranty is always there for me, on time, on the phone or conveniently online. Thank you 2-10 homebuyers warranty for being my hero!

2 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Chris Copeland, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 12th, 2023

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Lynne MacRae Glencoe, MO

2-10 provided quick and easy request for repair service for our dishwasher. I placed my request on Friday afternoon, someone from the repair company called me an hour later and I had the technician tending to the repair at 8:00am Monday morning! The tech was on-time, kind and courteous and quickly identified the issues and then clearly explained the plan to complete the repairs. 2-10 followed up to ensure we had a good experience. I would highly recommend a home warranty for the ease and cost savings to maintain your home!

2 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Lynne MacRae, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 25th, 2023

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Lola Gangle Tucson, AZ

I am SO impressed with this company out of Aurora, CO. I had to contact them several times a year ago for furnace issues. They covered the repairs & things were fine. My system was old & I wondered how the AC would work - but even with the next summer (In AZ) there were no problems. Now, this year the furnace again was acting up in January during a cold spell. They replaced the entire HVAC system after only 1 call & 1 visit by the service company they are now using! They really came through for me! They are kind of expensive but so worth it!

6 years ago

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Irina Elcheva Hummelstown, PA

We have 2-10 Home Buyers Warranty (HBW) for about four years since we bought our first house. The water heater broke several months after we moved in, and was replaced by the company quite quickly. The contractor mentioned that the company covered everything, though a part of the problem was not under the warranty. Then our AC system has been broken three times each year and was fixed by the contractor until it could not be fixed anymore. The contractor requested the replacement. We waited for about 3 weeks until the new system was installed. 2-10 is a GOOD company, but it could be better if the speed of service is improved. They do replace broken equipment and they do care for their customers. I wish that company management takes negative reviews seriously and takes steps towards service optimization. Ultimately, the negative reviews will affect 2-10 HBW reputation and profits.

6 years ago

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Haas Khaku Anaheim, CA

This is the first time I used 2-10 Home Warranty. As a real estate professional for 20+ years, I met this company at my International Convention and signed uo my own home to check out this company. After a long time, my garage door opener (GDO) went out and I called them. The first contractor they sent wasn't good, but they quickly assigned me another one. This next one was great and did a fantastic job. I plan to renew my contract with 2-10 Home Buyer's Warranty.

7 years ago

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Donna St Louis, MO

Excellent service, and loved the service repair company that they provided. I have had two appliances fixed by them since moving into our new home 6 month ago. Both appliances were fixed quickly. The call to the warranty company was quick, pleasant and easy. One appliance had to be repaired twice, but each time was done with no hesitation on the part of the warranty company. Would definitely buy this warranty service for any new home that I purchase in the future.

7 years ago

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Lonna Blouch Lebanon, PA

This warranty is a "must have" when purchasing a home. We moved in and the next day the refrigerator was leaking on the floor. We were given an option immediately to receive a $100 check vs. having a repair done. This was awesome because the refrigerator was old an ugly! We also had immediate issues with the furnace. This was taken care of and we are very happy with the service we received from the contractor and also very pleasantly surprised by the phone calls from 2-10 confirming repairs and following up on everything. I highly recommend this service!

7 years ago

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J. deLavalle Skillman, NJ

We have had Systems and Appliances coverage with 2-10 Home Buyers Warranty for over 10 years. In the past, for relatively minor service requests, the company has been very responsive and we have been very satisfied. This summer we had a major issue with the A/C and 2-10 did not let us down. They coordinated the repairs efficiently and expeditiously.

7 years ago

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Review Source

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Beetle Batie

Everything is great with 2-10 Home Warranty Services. I can't find anything else to say.

2 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Beetle Batie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 15th, 2026

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