2-10 Home Buyers Warranty: Read 4,525 User Reviews From Real Homeowners

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Donna St Louis, MO

Excellent service, and loved the service repair company that they provided. I have had two appliances fixed by them since moving into our new home 6 month ago. Both appliances were fixed quickly. The call to the warranty company was quick, pleasant and easy. One appliance had to be repaired twice, but each time was done with no hesitation on the part of the warranty company. Would definitely buy this warranty service for any new home that I purchase in the future.

7 years ago

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Lonna Blouch Lebanon, PA

This warranty is a "must have" when purchasing a home. We moved in and the next day the refrigerator was leaking on the floor. We were given an option immediately to receive a $100 check vs. having a repair done. This was awesome because the refrigerator was old an ugly! We also had immediate issues with the furnace. This was taken care of and we are very happy with the service we received from the contractor and also very pleasantly surprised by the phone calls from 2-10 confirming repairs and following up on everything. I highly recommend this service!

7 years ago

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J. deLavalle Skillman, NJ

We have had Systems and Appliances coverage with 2-10 Home Buyers Warranty for over 10 years. In the past, for relatively minor service requests, the company has been very responsive and we have been very satisfied. This summer we had a major issue with the A/C and 2-10 did not let us down. They coordinated the repairs efficiently and expeditiously.

8 years ago

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Baca Stiletto Middleburg, Florida

Easy to request service and they use knowledgeable and professional companies to handle the repair.

2 months ago

Reply from 2-10 Home Buyers Warranty

Hi Baca Stiletto, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 23rd, 2026

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Sandi Irby Cedar Hill, Tennessee

I love my 2-10 Home Warranty. They are very responsive and have saved me a lot of money!

2 months ago

Reply from 2-10 Home Buyers Warranty

Hi Sandi Irby, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 23rd, 2026

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christina pacheco Tempe, Arizona

I have made two claims and both have been taken care of professionally and timely manner. Totally recommend them!

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi Christina, we're glad to hear your experiences were a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 12th, 2026

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Verified Customer

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David

The HVAC service person 2-10 sent to fire up my furnace for the winter was outstanding.

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi David, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 26th, 2026

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Verified Customer

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Marie

I have had 2-10 warranty for YEARS . Even though the cost is high , the service is very good .

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Marie, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 22nd, 2026

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Verified Customer

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Martin

So far very easy to submit for service. My issue with heater was fixed extremely fast.

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Martin, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 22nd, 2026

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Verified Customer

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Henry

Ease of finding qualified service people, and more predictable costs for service.

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Henry, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 15th, 2026

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Verified Customer

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Irma

Get fast response when contacted. Reliable area service . Good customer service.

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Irma, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 15th, 2026

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Dan Wandell Murfreesboro, TN

I was offered the 2-10 Home Warranty complimentary, from the builder, with the purchase of a newly constructed home. I was offered the Complete Home Warranty Package with the structural option.. This was offered for a one-year term. The one-year term was, in my opinion, good enough to cover any issues that might arise from the new construction. Having the coverage gave me piece of mind that if there were any problems, that they would be fixed at no cost to me. Of course, only covered items would be covered, but the policy was broad enough that I felt good about it. Fortunately, I did not need to use the policy, so I am unable to review their claims process.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dan Wandell, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 9th, 2022

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Gary Sorrento, FL

We have coverage with 2-10 Home Buyers Warranty since we purchased our new home in 2018. The coverage is for all aspects of the constructed house for between 2-10 years depending on the item/issue of need. To date, we have had 1 issue-a small roof leak into our den in 2021. The roofer was sent out within 1-2 days of our call and they determined that there was a section of underlayment under the tiles in on area that shifted. The problem was resolved satisfactorily that day at no cost to us because we have the 2-10 warranty coverage. Hopefully. we will have no further problems with our home, but if we do, we feel confident that our home is protected by this warranty until 2029. That's comforting!!

4 years ago Edited July 6, 2022

Reply from 2-10 Home Buyers Warranty

Hi Gary, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 21st, 2021

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Terrance Sampson Benson, North Carolina

Responsive to my needs. Nice and friendly people even when I had a complaint. Seems they contacted my service company and got things right.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Terrance Sampson, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 2nd, 2026

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JIORDYN CLEMENTS San Antonio, Texas

Excellent service!! I was schedule for an appoint on a Friday and they called with a cancellation. The customer service was exceptional

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi JIORDYN CLEMENTS, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 27th, 2026

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Someone Special Chesapeake, Virginia

I've been a 2-10 customer for 14 years. I love their service and I am comfortable with knowing that I am getting what I pay for.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Someone Special, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 20th, 2026

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Penelope McGee Oxford, North Carolina

I moved from the city to the country. 210 Found a company that could come the extra miles They repaired the problem and I am back in business.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Penelope McGee, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 20th, 2026

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Ashley McLeod Burnettown, South Carolina

I have been a customer since 2021 and am currently in a dispute over a replacement offer that does not meet the requirements of my contract. They proposed a replacement with less capacity and lower efficiency than my original unit. They also made a false written statement about available replacements under the Whirlpool umbrella to justify their inadequate offer. After 5 calls over 10 days with multiple promised supervisor callbacks never received, I have filed complaints with the BBB and the SC Department of Insurance.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Ashley McLeod, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

May. 20th, 2026

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Tammy Nashville, Tennessee

I like that they pick out the contractor. So far contractors have been great and they are very quick about coming out and completing their service

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Tammy, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 11th, 2026

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Connie Lytle

Took care of our claim. Informed us as to what was happening. Let us use the service we requested that works for 210 that we knew was good.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Connie , we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 13th, 2026

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Verified Customer

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Jodi

As a realtor, I was familiar with 2-10 reputation for being reliable and responsive to their customers needs.

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Jodi, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 8th, 2026

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Verified Customer

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Ron

Easy to use and they always contact me right away when I file a claim. I highly recommend them compared to others.

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Ron, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 8th, 2026

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Darius Hainsworth

Experience: Very Disappointed In 2021, I submitted an online service request for a toilet repair shortly after purchasing my home. I received an order confirmation and order number, which indicates the request was properly logged in their system. Despite this, I never received any follow-up communication. No contractor assignment, no scheduling, and no response. The request was effectively ignored. Ironically, I later received calls encouraging me to renew my contract. It is concerning that the company can proactively reach out for renewal payments but fails to respond to legitimate service requests. For a company that markets peace of mind to homeowners, this experience was extremely unprofessional and disappointing. A warranty has no value if service requests go unanswered.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Darius Hainsworth, thank you for taking the time to share your experience. We’re truly sorry to hear that your service request in 2021 did not receive the communication and support you expected. That is not the level of service we aim to provide. We understand how frustrating it must have been to receive renewal outreach while feeling that your earlier request had gone unanswered. Timely updates and clear communication are an important part of the peace of mind we strive to deliver, and we regret that this was not your experience at the time. Although you are no longer an active customer, we appreciate your feedback. Experiences like yours help us continue to improve our processes and ensure better service for all homeowners moving forward. We wish you the very best in your current home care journey. If there is ever anything you need in the future, we would be glad to assist.

Feb. 25th, 2026

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Bradley Helton

Honestly I don’t know how this company is still in business. My experience with them has been absolutely awful. My claim has been sitting with no movement for nearly 2 months. Want to call and ask what’s happening? You’ll get an automated message that says they “are experiencing high call volume and are unable to take your call” and it will hang up. Want to check the website for a status update? No information. I have a screenshot of when I was actually able to wait in hold instead of it auto hanging up and I was on hold for 2 HOURS before I finally gave up and ended the call myself. This has been months of this. Do yourself a favor and find a different warranty company. My realtor recommended this company and has felt so bad about the service we have gotten from 2-10 that she has sent us an apology note with a gift card to try and help cover the expense of fixing a covered issue our self

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Bradley Helton, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jan. 26th, 2026

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Jaye D

I have been a customer for 7 years. I have never filed a claim before. This is my first time filing a claim for my stove top I have been going back and forth with this company for MONTHS now to get this handled. In 7 years I have paid for 2-3 stoves by now. Never late! I filed a claim for my stove top this one time, not even a whole new stove. They sent an adjuster out, then the company claimed they don't have photos he took. I then sent in photos and the representative I was on the phone with claimed she received them. I was told a manager would call me. After waiting for a week of course no one contacted me. I then had to call back (each time I call its 1 hr wait time to speak with someone) That representative claims no photos where received. I sent more photos directly for them to tell me another department has to review it. I have gotten a different answer each time I have called in here. Every time a manager is supposed to call me back nobody does. This company has been giving me the run around for months. It is so easy to make the monthly bill payment but when its time for a claim, this company does not make it easy, convenient, or their pleasure. All that has been done is me taking hours out of my day to stay on hold and get bounced around from department to department. This is literally the worst service I have ever experieneced. Im so disappointed in my experience. Im sure this review means nothing since I was told that there is no way to speak to a manager unless they call you, but since that never happen I won't expect much. Hopefully this helps anyone considering this company.

8 months ago Edited January 14, 2026

Reply from 2-10 Home Buyers Warranty

Hi Jaye D, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jan. 15th, 2026

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Verified Customer

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Roland

2-10 is a partnered with the builder of my home and it made sense to work with them as well. It has been a very beneficial experience.

8 months ago

Reply from 2-10 Home Buyers Warranty

Thank you, Roland! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 9th, 2026

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Verified Customer

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Joshua

I recently used the service for a garbage disposal replacement, but my experience was mixed. I faced a water pressure issue previously, and the water filter problem wasn't covered, which was disappointing. I had a positive experience with a refrigerator service a while back, but overall, my recent experiences haven't been very helpful.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Joshua, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Verified Customer

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Fannie

I’ve had 2-10 for two years now really love the service. They always sent professionals to my home. Thank you for your service 2-10

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Fannie, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 7th, 2024

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Verified Customer

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Antiniqua

I like 2-10 Home Warranty because it's saves you a lot of money and time. Great company for all your home warranty services and/or needs

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Antiniqua, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 27th, 2024

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Verified Customer

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Susan

I recently had a good experience with a warranty service for a leaking kitchen sink, as they sent a plumber who resolved the issue efficiently. However, my current request for assistance has been disappointing; I haven't received any follow-up or scheduled visit. While the initial request process is straightforward, the lack of communication has left me frustrated.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Susan, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Sep. 19th, 2024

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Verified Customer

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Edward

I recently had a positive experience with my washing machine repair, but my AC repair has been frustrating. After the contractor diagnosed the issue, I haven't received any updates, and my AC is still not working. Communication has been lacking, leaving me disappointed. I hope for better service next time.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Edward, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Sep. 19th, 2024

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Verified Customer

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Margene

i had a luxury coverage and they declined coverage on an ac they had been repairing thru ought my contract for years by claiming it was nature … crazy…. looking for other coverage

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Margene, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 17th, 2024

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Verified Customer

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Anonymous

The service at this place is top-notch, there's no denying that. However, the prices they charge are simply ridiculous. It's hard to justify spending so much when there are more affordable options available. Overall, I'm not sure if the quality of service makes up for the high cost. It's a tough call, but I might have to look elsewhere for a better deal.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Susan

Service was good had a few bad experiences with service Just because too expensive $78 monthly then $125 deductible and pricey co pays on top of those expenses

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Susan, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 2nd, 2024

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Verified Customer

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Bobby

When I called them, they were very helpful. I always use the automated system. They get somebody out as soon as possible in a timely manner.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bobby, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Verified Customer

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Candace

I had a problem with my dishwasher. They had to take it out in a few days, and they covered the cost of getting the dishwasher replaced completely.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Candace, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Verified Customer

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Jodi

I had to replace a water heater. And it was fast enough service and very professional. It was just professional and friendly service.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jodi, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Verified Customer

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Kelly Garner Birmingham, AL

Overall service is wonderful. The link to report an issue, the emails and prompt service calls setting up times have been perfect and easy.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kelly Garner, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 22nd, 2024

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Verified Customer

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Eugene Tucson, AZ

They are easy to work with. I just wish that when something is serviced more than 2 or 3 times it should be considered for a replacement instead of a Band-Aid fix.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Eugene, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 18th, 2024

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Verified Customer

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Holly

My washing machine broke down and they sent a technician and he tried to fix it. He couldn't, so I ended up getting a new washing machine which was absolutely awesome.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Holly, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 13th, 2023

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Verified Customer

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Jason Gilleland Auburn, AL

Very easy to work with and very good at solving problems. I have been with them for years and always had great results.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jason Gilleland, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 1st, 2023

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Verified Customer

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Michael Grants Pass, OR

quick service and helpful customer service. Explains warranty and how it is used during the service call and what to expect.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 21st, 2023

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Verified Customer

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Robert

It went from calling somebody and talking to somebody to putting it online, but they're both okay. It's very very responsive.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Michael

I got a quick response. They called back right away and people came out, yeah, they came out ASAP, yeah, it was done right there, yeah.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Verified Customer

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Mike

They followed through with everything that they told me they would do. It was on time and I was kept informed as to what was going on.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mike, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Verified Customer

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Susan

It's easy to get a hold of them. I'm very happy with 2-10. I have no complaints. I'm a realtor and I do recommend 2-10 to my clients

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Susan, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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James

I used my warranty like several times and every time I call they're very responsive. They get somebody out here within a couple of days, sometimes within a couple hours.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi James, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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William

I had a problem with my refrigerator. I called 2-10 Warranty, unfortunately, the man couldn't come right away, but when he did, he was able to solve the problem.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi William, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Roger

I've only had to use it a couple of times, but it's been very simple and it's been very efficient as far as time frames.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Roger, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Katherine Small

The service company you sent out went out of business durning my installation, now I have a installed dishwasher sitting in middle of my kitchen a week before Thanksgiving , last year we almost froze waiting for an heater installment nov 21-feb 14 wrong parts and other stuff had to buy 4 heaters , Now waiting for another person .please get it together hire reliable contractors.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Katherine Small, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Nov. 15th, 2023

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