2-10 Home Buyers Warranty Reviews

had dishwaser fix buy two people titus fixed put new part in and did not shut off electric and blew out the computer borad said he would ordera new one it would take tow days come in will call to come in to put it on waited one week never heard tried to contact him five would not answer phone or call back called 2 10 and they toke care of it had sears fixed it they very professional i would not use titus again

I honestly don’t know where to start, 2-10 and Ideal Comfort provided me with some of the best service I’ve ever gotten in my life from any company I’ve ever done business with. Timely, professional, upfront and honest. They came in and did a repair that other companies very literally said was impossible and did it in next to no time. They were kind, understanding and made me feel like I was a customer they cared to help, not just another job, task or something to do. That really meant a lot to me! I’d call them back for anytime for anything.

I've been a member of 2-10 Home Buyers Warranty since 2008 and their service have never disappointed me. Recently, my AC coil needed to be replaced and at no fault of their own we had to switched to a different company due to communication issues. My claim was escalated to a new company that came out to assess my problem, submit to order the part, and scheduled a return appointment right after the part arrived. 2-10 Escalation team kept me informed the entire time and called to make sure the work was complete. I feel really good knowing I have 2-10 as my security blanket for my home.

For over 20 years, I used American Home Shield but I was never happy. I didn't know there was another option until my daughter mentioned 2-10. I switched about 4 years ago and WHAT A DIFFERENCE! 2-10 is an amazing home warranty company. It is very easy to place a claim, they are very responsive, they offer great customer service, and we receive reliable and prompt technical service. I highly recommend 2-10.

The Plumbing Company, C&P Plumbing was out quickly to help with our Hot Water repair! We needed help after our circuit breaker tripped and we had no Hot Water! My daughter is a Nurse at VCU, and my husband is disabled with ALS. They can not skip showers, and thanks to C&P Plumbing no one in our household will have to worry about showers, running the dishwasher or doing the laundry!

I am SO impressed with this company out of Aurora, CO. I had to contact them several times a year ago for furnace issues. They covered the repairs & things were fine. My system was old & I wondered how the AC would work - but even with the next summer (In AZ) there were no problems. Now, this year the furnace again was acting up in January during a cold spell. They replaced the entire HVAC system after only 1 call & 1 visit by the service company they are now using! They really came through for me! They are kind of expensive but so worth it!

We have 2-10 Home Buyers Warranty (HBW) for about four years since we bought our first house. The water heater broke several months after we moved in, and was replaced by the company quite quickly. The contractor mentioned that the company covered everything, though a part of the problem was not under the warranty. Then our AC system has been broken three times each year and was fixed by the contractor until it could not be fixed anymore. The contractor requested the replacement. We waited for about 3 weeks until the new system was installed. 2-10 is a GOOD company, but it could be better if the speed of service is improved. They do replace broken equipment and they do care for their customers. I wish that company management takes negative reviews seriously and takes steps towards service optimization. Ultimately, the negative reviews will affect 2-10 HBW reputation and profits.

This is the first time I used 2-10 Home Warranty. As a real estate professional for 20+ years, I met this company at my International Convention and signed uo my own home to check out this company. After a long time, my garage door opener (GDO) went out and I called them. The first contractor they sent wasn't good, but they quickly assigned me another one. This next one was great and did a fantastic job. I plan to renew my contract with 2-10 Home Buyer's Warranty.

Excellent service, and loved the service repair company that they provided. I have had two appliances fixed by them since moving into our new home 6 month ago. Both appliances were fixed quickly. The call to the warranty company was quick, pleasant and easy. One appliance had to be repaired twice, but each time was done with no hesitation on the part of the warranty company. Would definitely buy this warranty service for any new home that I purchase in the future.

This warranty is a "must have" when purchasing a home. We moved in and the next day the refrigerator was leaking on the floor. We were given an option immediately to receive a $100 check vs. having a repair done. This was awesome because the refrigerator was old an ugly! We also had immediate issues with the furnace. This was taken care of and we are very happy with the service we received from the contractor and also very pleasantly surprised by the phone calls from 2-10 confirming repairs and following up on everything. I highly recommend this service!

We have had Systems and Appliances coverage with 2-10 Home Buyers Warranty for over 10 years. In the past, for relatively minor service requests, the company has been very responsive and we have been very satisfied. This summer we had a major issue with the A/C and 2-10 did not let us down. They coordinated the repairs efficiently and expeditiously.

Great customer service and timely response from vendor. Issue was resolved immediately.

I like that I always get a fast response on service request. Professional service

I dislike the fact that it takes over 30 minutes to reach someone when you have a problem.

Great value for the money, excellent service and having a piece of mind knowing I won't have to worry about a good technician

Customer service reps are useless, you spend minimum 1 hour on the call with them every time just for their overseas incompetent reps to not fix the issue. They say "I completely understand your issue" and then proceed to completely do the wrong thing. They have been charging me for service for 2 months and the contract on the portal says "expired", they don't even know what the issue is with it. Their customer service people are like a bunch of chickens running around with their heads cut off. Don't recommend.

Honestly I don’t know how this company is still in business. My experience with them has been absolutely awful. My claim has been sitting with no movement for nearly 2 months. Want to call and ask what’s happening? You’ll get an automated message that says they “are experiencing high call volume and are unable to take your call” and it will hang up. Want to check the website for a status update? No information. I have a screenshot of when I was actually able to wait in hold instead of it auto hanging up and I was on hold for 2 HOURS before I finally gave up and ended the call myself. This has been months of this. Do yourself a favor and find a different warranty company. My realtor recommended this company and has felt so bad about the service we have gotten from 2-10 that she has sent us an apology note with a gift card to try and help cover the expense of fixing a covered issue our self

I have been a customer for 7 years. I have never filed a claim before. This is my first time filing a claim for my stove top I have been going back and forth with this company for MONTHS now to get this handled. In 7 years I have paid for 2-3 stoves by now. Never late! I filed a claim for my stove top this one time, not even a whole new stove. They sent an adjuster out, then the company claimed they don't have photos he took. I then sent in photos and the representative I was on the phone with claimed she received them. I was told a manager would call me. After waiting for a week of course no one contacted me. I then had to call back (each time I call its 1 hr wait time to speak with someone) That representative claims no photos where received. I sent more photos directly for them to tell me another department has to review it. I have gotten a different answer each time I have called in here. Every time a manager is supposed to call me back nobody does. This company has been giving me the run around for months. It is so easy to make the monthly bill payment but when its time for a claim, this company does not make it easy, convenient, or their pleasure. All that has been done is me taking hours out of my day to stay on hold and get bounced around from department to department. This is literally the worst service I have ever experieneced. Im so disappointed in my experience. Im sure this review means nothing since I was told that there is no way to speak to a manager unless they call you, but since that never happen I won't expect much. Hopefully this helps anyone considering this company.

I have had a request in for my furnace and heater for over a month and have not seen a tech yet. After almost two weeks of my request being in I got a call that a tech would be on the way. They never showed. There is no resolution and they have not called to follow up. Just as sure as I have a 10 month old baby in this house I will be calling the better business bureau. I will also be contacting the corporate headquarters. This has been. The worst company to deal with. I just purchased a new home and here I am 2 months later dealing with a sorry ass warranty company about basic life needs damn heating and air.

I filed a claim with 2-10 Home Warranty in April after my A/C stopped working. It is now December, and the company they sent out has caused additional damage to my ductwork and my home. They repainted my ceiling a completely different color and have still not completed the ductwork repairs. I have escalated this issue numerous times to 2-10, and they have done nothing to resolve the problem. The process of trying to speak with a supervisor is awful — it takes weeks with no response. I will be filing a complaint with the Better Business Bureau. Save yourself time, money, and additional damage to your home — do not choose this warranty company.

2-10 has been one of the most frustrating processes I've ever dealt with a single business. I've been a business owner for 6 years plus, and coach Fortune 500 companies such as Discover. -Their processes are horrible. (departments don't know what the other is doing and not each one has access to the same data. Highly compartmentalized.) -I've fought for every single claim and it's near impossible to get approved. Deny is the name of their game. -Their portal has worked 65% of the time.