2-10 Home Buyers Warranty: Read 4,468 User Reviews From Real Homeowners

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Verified Customer

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Alison Loganville, GA

Lately I’ve not had a problem with the service. I’ve been with them for about eighteen years. I just used it for my microwave. The service person was awesome. The contractors they send are excellent.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Alison, we’re so happy that you had a great experience with the 2-10 Home Buyers Warranty staff. They’re always working hard to help you protect your home, and we’re glad you rated them so highly. They deserve it! Thanks for your continuing business.

Feb. 9th, 2021

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Verified Customer

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Anonymous Roswell, GA

Had a plumbing issue and the person I spoke with was very helpful. the communication was clear and honest. I was connected with a service provider and everything went smooth.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there, we’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!

Feb. 3rd, 2021

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Verified Customer

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Grant Manhattan, KS

Customer support is good at communication and helps quickly. We had to get the furnace repaired because it wasn’t heating at all and the contractor they dispatched did a good work.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Grant, we’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Feb. 9th, 2021

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Verified Customer

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Jesse Fredericksburg, VA

Historically they have been very good as far as timeliness. The last call to customer service was not very friendly. When I wanted different brand of equipment, I was offered a buyout but I was not notified that I would have to purchase labor from another vendor to have a pump installed.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Jesse, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Feb. 9th, 2021

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Verified Customer

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Volney Morin Cedar City, UT

The lady I spoke to was very pleasant, so that's wonderful. Everything was good when we started, but before they could send somebody over, they requested a copy of the whole inspection, and that was not disclosed to me at the time I paid the $60 service. Luckily, it all worked out fine, and the guy was out here the next day.

8 years ago

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Melanie Dean Green Cove Springs, Florida

Jake was terrific! Service was fast & reliable.

2 weeks ago

Reply from 2-10 Home Buyers Warranty

Hi Melanie Dean, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 4th, 2026

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Eddie Bennett

I was well pleased with the performance of the technician.

4 weeks ago

Reply from 2-10 Home Buyers Warranty

Hi Eddie Bennett, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 20th, 2026

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Meda Hemelt

Xavier was efficient, personable and eager to resolve the issue which he did in a timely manner. He communicated often and kept me abreast of the situation with ordered parts and availability. Kudos, very please with Xavier's service. Highly recommend him.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Meda Hemelt, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 29th, 2025

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Angel Chaves

Though 2-10 does not always cover everything on your home warranty they do cover a lot of important things that can help when your in a financial pinch. You also don’t have to worry about finding a contractor as they handle that part for you as well. Great service overall

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Angel Chaves, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 22nd, 2025

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Diana Cline

Homebuyers warranty is phenomenal. They take really good care of you. When my air-conditioning went out, they help me out with a unit until my air conditioning got fixed and that got fixed the next day and they let me keep the ac unit. That’s service.! I won’t go to any other company.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Diana Cline, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 23rd, 2025

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LS

Customer service is excellent I have had a couple of problems with a service provider and they took the time to listen and addressed it with the provider and in one case changed to a different provider to make sure I was comfortable Always make you feel you business is valued and you can use their services as many times as necessary

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi LS, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 18th, 2025

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CoreaseRobert Hogan

After my new home warranty expired after a year I knew as a new homeowner I needed backup. This was the best decision because wouldn’t you know that things break down exactly 1 year after your new home warranty expires. Great value and fantastic service.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi CoreaseRobert Hogan, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 30th, 2025

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Chioma Praise God

I like 2-10 Home buyers warranty because they're not expensive

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Chioma Praise God, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 9th, 2026

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Y McZ

Satisfied in every area of service from customer service to quality of work

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Y McZ, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 26th, 2026

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Verified Customer

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Philip

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi Philip, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 22nd, 2026

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Verified Customer

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Alvin

Because our builder set us with 2-10 when our home was built in 2001.

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi Alvin, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 26th, 2026

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Verified Customer

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Noreen

Jessica was great and got the answers I needed.

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi Noreen, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 26th, 2026

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Verified Customer

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Katara

Easy to schedule service appointments. Reps available to explain coverage

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi Katara, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 22nd, 2026

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Verified Customer

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David

They didn’t cover my electrical problem. I had to pay $300 to get it repaired.

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi David, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Jan. 22nd, 2026

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Verified Customer

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Pinkie

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi Pinkie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 15th, 2026

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hoeard crisswell

had dishwaser fix buy two people titus fixed put new part in and did not shut off electric and blew out the computer borad said he would ordera new one it would take tow days come in will call to come in to put it on waited one week never heard tried to contact him five would not answer phone or call back called 2 10 and they toke care of it had sears fixed it they very professional i would not use titus again

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi hoeard crisswell, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 16th, 2025

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Corey

Filing the claim online was very easy. The company company contacted me quickly. An appointment was made within a few short days at my convenience. The The technician was on time and was professional and courteous. He diagnosed the problem correctly the first time, ordered parts, which were received timely and installed at my convenience. They did a terrific job.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Corey, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 11th, 2025

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KaliNichelle O

I honestly don’t know where to start, 2-10 and Ideal Comfort provided me with some of the best service I’ve ever gotten in my life from any company I’ve ever done business with. Timely, professional, upfront and honest. They came in and did a repair that other companies very literally said was impossible and did it in next to no time. They were kind, understanding and made me feel like I was a customer they cared to help, not just another job, task or something to do. That really meant a lot to me! I’d call them back for anytime for anything.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi KaliNichelle O, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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scolemon

We've had 2-10 Home Buyers Warranties on our homes for more than 10 years and they have saved us thousands of dollars. Their response has always been great. They can't control every action of every vendor they work with, and they were very responsive and brought in another vendor the two times I was unhappy with how a vendor handled things. We will continue to renew each year.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi scolemon, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 19th, 2024

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Johnnie Rembert

I've been a member of 2-10 Home Buyers Warranty since 2008 and their service have never disappointed me. Recently, my AC coil needed to be replaced and at no fault of their own we had to switched to a different company due to communication issues. My claim was escalated to a new company that came out to assess my problem, submit to order the part, and scheduled a return appointment right after the part arrived. 2-10 Escalation team kept me informed the entire time and called to make sure the work was complete. I feel really good knowing I have 2-10 as my security blanket for my home.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Johnnie Rembert, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 1st, 2024

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Andy Ahroon

I have been extremely pleased with 2-10 Home Warranty. They have dons some minor claims like a dishwasher, disposal , but they just replaced heating and AC system in one of my rental homes and there was no backlash from 2-10 on anything. They put in a new furnace and central air system and it only cost me around $1,400 for misc. small things not covered by the warranty. Great deal when you price out the cost of a new HVAC system at fifteen to twenty thousand! Thanks 2-10! Andy Ahroon, Realtor

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Andy Ahroon, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 30th, 2024

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ALICE GALLARDO

2-10, In the past they were good. However, this experience was very costly to us, for the same issue. They helped with most cost for the water heater, but not the labor. Most Contractors don’t want to contract with a home warranty. Because they lose money, so we ended up having to look for one ourselves that took almost 2 weeks, and then embed paying $700.00 of out of pocket expenses in addition to a reg monthly fee.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi ALICE GALLARDO, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Jul. 30th, 2024

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Lucia Clontz

For over 20 years, I used American Home Shield but I was never happy. I didn't know there was another option until my daughter mentioned 2-10. I switched about 4 years ago and WHAT A DIFFERENCE! 2-10 is an amazing home warranty company. It is very easy to place a claim, they are very responsive, they offer great customer service, and we receive reliable and prompt technical service. I highly recommend 2-10.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lucia Clontz, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 16th, 2024

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Dorthy J Durham

The Plumbing Company, C&P Plumbing was out quickly to help with our Hot Water repair! We needed help after our circuit breaker tripped and we had no Hot Water! My daughter is a Nurse at VCU, and my husband is disabled with ALS. They can not skip showers, and thanks to C&P Plumbing no one in our household will have to worry about showers, running the dishwasher or doing the laundry!

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dorthy J Durham, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 8th, 2024

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WB FOOT LLC

My first Claim Professionalism 5 Stars. The Tech Hamid from On Time Heating and Plumbing was amazing. Efficiency and Effectiveness 5 Stars each. Second Claim (Still Ongoing) Professionalism 5 Stars. The Tech Ben and the owner Angelo from A&P Appliances are amazing. Efficiency 1 Star. I give 2-10 Home Buyers Warranty the lowest ranking because of their paperwork screw-up the job got delayed a week because the part was not ordered. It was not an issue for A&P it was on 2-10's side. This brought my overall ranking of the company down a Star to make it 4 Stars. Effectiveness has not been rated yet as the work is still outstanding.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi WB FOOT LLC, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 2nd, 2024

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Curly Q Deltona, FL

I have had my home warranty with 2-10 HBW for the past 15 years. I have never had an issue getting service scheduled and completed. I have never had an issue with a repair that was completed under my warranty. I generally receive a call from the vendor within 30 mins to an hour of submitting a claim. The warranty contract is costly, however it has saved me more over the years in repair costs.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Curly Q, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 8th, 2024

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Chris Copeland Atlanta, GA

2-10 homebuyers' warranty, always exceeds expectations, and I sometimes question because the price should keep you guys but it’s comforting knowing that if I have a problem with anything in my home, 2-10 homebuyers' warranty is always there for me, on time, on the phone or conveniently online. Thank you 2-10 homebuyers warranty for being my hero!

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Chris Copeland, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 12th, 2023

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Lynne MacRae Glencoe, MO

2-10 provided quick and easy request for repair service for our dishwasher. I placed my request on Friday afternoon, someone from the repair company called me an hour later and I had the technician tending to the repair at 8:00am Monday morning! The tech was on-time, kind and courteous and quickly identified the issues and then clearly explained the plan to complete the repairs. 2-10 followed up to ensure we had a good experience. I would highly recommend a home warranty for the ease and cost savings to maintain your home!

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lynne MacRae, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 25th, 2023

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Lola Gangle Tucson, AZ

I am SO impressed with this company out of Aurora, CO. I had to contact them several times a year ago for furnace issues. They covered the repairs & things were fine. My system was old & I wondered how the AC would work - but even with the next summer (In AZ) there were no problems. Now, this year the furnace again was acting up in January during a cold spell. They replaced the entire HVAC system after only 1 call & 1 visit by the service company they are now using! They really came through for me! They are kind of expensive but so worth it!

6 years ago

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Irina Elcheva Hummelstown, PA

We have 2-10 Home Buyers Warranty (HBW) for about four years since we bought our first house. The water heater broke several months after we moved in, and was replaced by the company quite quickly. The contractor mentioned that the company covered everything, though a part of the problem was not under the warranty. Then our AC system has been broken three times each year and was fixed by the contractor until it could not be fixed anymore. The contractor requested the replacement. We waited for about 3 weeks until the new system was installed. 2-10 is a GOOD company, but it could be better if the speed of service is improved. They do replace broken equipment and they do care for their customers. I wish that company management takes negative reviews seriously and takes steps towards service optimization. Ultimately, the negative reviews will affect 2-10 HBW reputation and profits.

6 years ago

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Haas Khaku Anaheim, CA

This is the first time I used 2-10 Home Warranty. As a real estate professional for 20+ years, I met this company at my International Convention and signed uo my own home to check out this company. After a long time, my garage door opener (GDO) went out and I called them. The first contractor they sent wasn't good, but they quickly assigned me another one. This next one was great and did a fantastic job. I plan to renew my contract with 2-10 Home Buyer's Warranty.

7 years ago

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Donna St Louis, MO

Excellent service, and loved the service repair company that they provided. I have had two appliances fixed by them since moving into our new home 6 month ago. Both appliances were fixed quickly. The call to the warranty company was quick, pleasant and easy. One appliance had to be repaired twice, but each time was done with no hesitation on the part of the warranty company. Would definitely buy this warranty service for any new home that I purchase in the future.

7 years ago

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Lonna Blouch Lebanon, PA

This warranty is a "must have" when purchasing a home. We moved in and the next day the refrigerator was leaking on the floor. We were given an option immediately to receive a $100 check vs. having a repair done. This was awesome because the refrigerator was old an ugly! We also had immediate issues with the furnace. This was taken care of and we are very happy with the service we received from the contractor and also very pleasantly surprised by the phone calls from 2-10 confirming repairs and following up on everything. I highly recommend this service!

7 years ago

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J. deLavalle Skillman, NJ

We have had Systems and Appliances coverage with 2-10 Home Buyers Warranty for over 10 years. In the past, for relatively minor service requests, the company has been very responsive and we have been very satisfied. This summer we had a major issue with the A/C and 2-10 did not let us down. They coordinated the repairs efficiently and expeditiously.

7 years ago

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Brigitte Thompson

I like the way this company takes care of their clients. Everything is done in a timely manner.

2 months ago

Reply from 2-10 Home Buyers Warranty

Hi Brigitte Thompson, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 5th, 2026

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Verified Customer

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Debra

Recommendation from family who has used the warranty previously.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Debra, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 15th, 2026

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Verified Customer

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Larmarrio

Great communication and they always respond in a timely manner.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Larmarrio, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 7th, 2026

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Verified Customer

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Jonathan

Took care of things quickly and always give me a fair solution

4 months ago

Reply from 2-10 Home Buyers Warranty

Thank you, Jonathan! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 8th, 2026

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Verified Customer

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Tamie

Came with the new build construction and I just kept renewing it. Came in handy multiple times.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Tamie, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 8th, 2026

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Dan Wandell Murfreesboro, TN

I was offered the 2-10 Home Warranty complimentary, from the builder, with the purchase of a newly constructed home. I was offered the Complete Home Warranty Package with the structural option.. This was offered for a one-year term. The one-year term was, in my opinion, good enough to cover any issues that might arise from the new construction. Having the coverage gave me piece of mind that if there were any problems, that they would be fixed at no cost to me. Of course, only covered items would be covered, but the policy was broad enough that I felt good about it. Fortunately, I did not need to use the policy, so I am unable to review their claims process.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dan Wandell, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 9th, 2022

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Gary Sorrento, FL

We have coverage with 2-10 Home Buyers Warranty since we purchased our new home in 2018. The coverage is for all aspects of the constructed house for between 2-10 years depending on the item/issue of need. To date, we have had 1 issue-a small roof leak into our den in 2021. The roofer was sent out within 1-2 days of our call and they determined that there was a section of underlayment under the tiles in on area that shifted. The problem was resolved satisfactorily that day at no cost to us because we have the 2-10 warranty coverage. Hopefully. we will have no further problems with our home, but if we do, we feel confident that our home is protected by this warranty until 2029. That's comforting!!

4 years ago Edited July 6, 2022

Reply from 2-10 Home Buyers Warranty

Hi Gary, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 21st, 2021

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D&T Matthews

2-10 has consistently been responsive and easy to work with. Their portal for making a claim is easy to use. Their contractors have been very good.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi D&T Matthews, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 8th, 2026

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watty039

I liked the ease of filing the claim and the response time from both the company and the contractor that performed the work.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi watty039, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 11th, 2025

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Linda Yaworski

Great customer service, ease of submitting claims, fast response, Best home warranty experience. Very pleased with 2-10.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Linda Yaworski, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 11th, 2025

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Tiki Amor

Service is amazing, very timely. Every issues we had was completed and the technicians and knowledgeable and professional.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Tiki Amor, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 1st, 2025

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