2-10 Home Buyers Warranty: Read 4,320 User Reviews From Real Homeowners

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Bryan Lexington, KY

They have road blocks set up throughout the claim process to prevent their customers from getting a positive and quick solution. I had an air conditioner go out approximately six weeks ago and it took me twenty one days to come to some type of resolution, which was very negative, and I finally had to take a buyout that cost me five thousand dollars. They are almost impossible to get a hold of.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bryan, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Cherie Hendersonville, TN

Pretty much everything we've needed to get done was done and we had a lot of a lot of things got replaced which was great.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cherie, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Virginia Smithfield, NC

If you have to call in you just you have to be prepared to wait a little bit, but once you get there the representatives are more than helpful.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Virginia, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Joel MYo Leland, NC

They respond reasonably quickly. More contractors needed to be more timely. Repair is choice, not replacement, even when product is old and not worth extra money.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Joel MYo, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Eddie Summerville, SC

My AC unit went out in my house and it them them 2days to get to me living in SC with the heat that just didn't work. So I got another AC unit guy to come out and fixed the issue. They didn't give me the full reimbursement for the service that I had to pay for out of pocket.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Eddie , we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Anonymous Charleston, SC

A plumber we got through 2-10 was very helpful. Our toilet was broken and he fixed it and had replaced the part already.

3 years ago

Reply from 2-10 Home Buyers Warranty

We're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Kina Williamson Gibsonville, NC

Not good follow through. One of my requests got cancelled and never knew why. One request was sent to a vendor who did not complete the job. I feel like I paid $100 for nothing.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kina Williamson, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Chris Trainor Knoxville, TN

The $100 service fee where you have no control over which contractor is sent or what they'll charge. The company that was dispatched tried to rip me off, our the $100 service fee as the vendor "no longer works with 2-10".

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Chris Trainor, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Daniel Atlanta, GA

Horrible experience trying to get vital repairs done. Customer service was unhelpful, sometimes rude, and even accused me of lying when I told them I had called and spoken to a representative multiple times already because "they didn't have any records of it". Poor quality contractors overall; multiple times they have not fixed the issue they were sent to fix, requiring another appointment and often another fee. I regret ever working with this company.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Daniel, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Teshia McSwain Columbia, SC

1. I was told something would be covered. Then someone else came and told me different. Supervisor got involved told me it would be covered. In the end you all reneged on your word. 2. Horrible hold times, on average 2 hours. 3. No one gets back to your 4. Coverage is horrible. 5. You send subpar contractors out. And this is just a few of the reasons I will be taking my properties back to the other vendor.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Teshia McSwain , we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Dianne Evers Moyock, NC

I am a Real Estate Broker in NC and recently purchased Supreme Coverage for a client. Within a couple of months after closing their HVAC stopped working. The contractor came out and said it needed to be replaced. The claim was denied being told it was preexisting. I am extremely upset and have contacted our rep. This needs to be resolved and I am expecting to hear back today. Please follow up with who I need to speak with. Thank you.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dianne Evers, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Grant Weldon Birmingham, AL

I needed a replacement disposal so I scheduled a technician through 2-10 that came out and told me that it needed to be replaced, which I already knew and stated. He then told me that 2-10 would not cover the disposal because a pre-existing crack is not "normal wear and tear." 2-10 said they would at least refund the service fee but it has been 2 months now with no sign.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Grant Weldon, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Heather Clayton Youngstown, OH

I would rate lower but it's not an option. We are currently in the middle of a huge homeowners claim because our dishwasher pump quit working and was actually leaking underneath our floors and both of the appliance repair contractors that 210 sent failed to disconnect it and allowed it to continue leaking underneath the dishwasher. In addition to having a dishwasher that still does not work at all, we now are in a situation where our floors, walls, and cabinets have to be ripped out

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Heather Clayton, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Raymond Shelby, NC

They never answer the phone and it takes an hour and thirty minutes on hold. I used my warranty for a washer and then they only gave me six hundred and eighteen dollars to replace it which was not even enough.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Raymond, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 1st, 2022

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Racquel Hope Mills, NC

I'm not getting anything fixed. I needed to use my warranty to get my toilet fixed and they're still not fixed. They sent somebody out here and they were very rude and then he couldn't come at the time that they were supposed to and when I try to have them reschedule they tried to tell me that I would have to wait another week and here I am still waiting. Several people were not knowledgeable at all and one argued with me about their policy. They're not professional at all.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Racquel, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Aug. 1st, 2022

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Kenya Omaha, NE

I called and put in the order and they dispatched someone and they came out and fixed it very professionally. I'm very satisfied.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kenya, we're excited to hear about your experience. Thank you for sharing and being a part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Debra Holly Springs, NC

I was having difficulty with my air conditioning unit recently and had to place a call with the warranty company. They are just pretty efficient.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Debra, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Pablo Mooresville, NC

I always receive a prompt response. The last time I needed to get my washer fixed and they sent me a guy that came out three weeks later.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Pablo, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Robert Papillion, NE

Great program. My air conditioner went out and they had it looked at. They have easy access on the website and responsiveness was immediate.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Christopher Muzio

The service would be perfect were it not for the fact that at least two if not three of my claims basically told me "hey, we can't find a contractor, go get it done yourself and we'll reimburse." No thanks.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Christopher, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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B Belton, TX

1. Hold times are absolutely intolerable. I've spent 3 hours getting to the person I need, but 90 minutes is average. The online portal is useless for most things. 2. The contractors hired seem to be the worst of the worst. They have "F" rankings with Better Business Bureau and average one star reviews online. 3. Timeliness is dreadful. An issue from 7 months ago is still outstanding. 2-10 has caused me more stress and more damage to my home than anything.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi B, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jul. 21st, 2022

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S Taylor Smyrna, TN

Takes too long to get the repair..Called 5/2 for service.. Air unit was not installed until 5/28.. Service contractor was very good .. 2.10 Customer Service horrible.. on hold over 4 hours.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi S Taylor, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Beth Dayton, OH

Customer service was responsive and they answered the phone. Once my AC was not blowing cold and they got everything cleaned and serviced and now it's good.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Beth, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Venita Tucson, AZ

When I call them they call back right away. I have to pay the deductible fee everytime someone comes out, even if it is for the same thing each time.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Venita, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Freda Winnabow, NC

Two to ten sent repairmen to my house. When they didn't do it correctly I called them back and they sent the same people and they fixed the problem.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Freda, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Scarlett Charlotte, NC

Lots of delays. I've been waiting for a dishwasher replacement for months becuase there is a backlog of repairs. Not ideal. Hold times are long, but worht it once you get through.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Scarlett, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Angelia Douglasville, GA

My air conditioner wasn't working so I called. They sent out a very good technician and it was a really good experience and he fixed it.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Angelia, we're excited to hear about your experience. Thank you for sharing and being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Raymond Montgomery, AL

A few weeks ago I had a contractor out here to replace the AC unit that went out. The replacement then also went out and they didn't want to replace it again because they said they're not responsible for it. But that's why I pay them, to replace things or to fix them when they break.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Raymond, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Eliacim Bryant, AR

Everything I needed they supplied it at the moment. They worked in a very timely manner to repair the switch for my garbage disposal.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Eliacim, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Melinda tully Jacksonville, FL

Repairs been very easy to obtain. They have used contractors familiar with my needs and complex complicated cooling systems

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Melinda, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Nicole Gibsonville, NC

2-10 is not good at all. You can't get through to customer service on the phone, you have to wait long periods of time. Nobody really communicates either. The service is not good quality. It is not a good value. They do as little as possible. There was a problem with my hose and I had to take two days off of work. They didn't fix it that day so I had to take another day off work. I just don't feel like they really care.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Nicole, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Kilo Braselton, GA

Very dependable, professional and knowledgeable. They have answered all my calls and fixed all my products . Awesome company

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kilo, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 30th, 2022

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Curtis and Jennifer Webster Monroe, MI

Called on separate occasions - once for our furnace and another time for the either three stove or a/c unit. Waited more than 2 weeks to hear back about the furnace (that was recommended to be replaced) before just figuring out a way to keep it running. Never heard back on other calls either. You have no problem taking our money but refuse to provide service.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Curtis and Jennifer, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jun. 30th, 2022

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Jerry Simon Jr Evansville, IN

No issues. I've only had to use the warranty once for my refrigerator. They came out and diagnosed the issue quickly and fixed it.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jerry, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Richard Dunham Marietta, GA

On a few claim items, the items were rejected out of hand, and forced me to follow-up to understand why, or force the issue to have the items included and corrected.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Richard, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Denise Columbia, SC

I wasn't getting water from the house so I called to put a claim for it with the warranty people and they came out and fixed it in the same day.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Denise, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Brenda

I'm just hoping they keep up the good customer service and keep up the job and keep customers happy. When I used my warranty for my air conditioner, they were there. I got a new air condition unit. I trust 2-10, they do what they are supposed to do.

3 years ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hi Brenda, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Anonymous Nashville, TN

Very responsive. I called and submitted the claim and they got back with me and all I had to pay was my service fee as promised.

3 years ago

Reply from 2-10 Home Buyers Warranty

We're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Barbara Kingsford Kitty Hawk, NC

The portal is not easy to use unless you have the simplest service request and have all the product code numbers. Still haven't figured out how to cancel a service request despite speaking to two different people.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Barbara, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Sandra ortegon Buda, TX

Horrible experience with trying to get reimbursed. I moved in 2 years ago and purchased the warranty the builder put in place. Our ac went out Saturday memorial weekend. My husband is I'll and we needed the ac. We called your company Saturday and no answer. You can't ever get a live person anyway. We had to get it fixed so we called the company that the builder said to call for warranty of the ac. We paid out of pocket 1658. I've been try to explain to a supervisor but can't get anyone.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sandra, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jun. 17th, 2022

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Charles Leland, NC

It was easy to use their website and I got a quick response. I am highly satisfied with my initial experience using the warranty.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Charles, we're glad to hear your experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Ozie Conyers, GA

I would recommend it to friends and family. I have been very satisfied with the people coming to fix problems that I have had.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ozie, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Anonymous Newport News, VA

My experience with 2-10 has been positive. They're very responsive and I will recommend them to others. They have always been very good with me.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Deborah Middleburg, FL

We had an air conditioning problem last week and we put in a repair request. They sent somebody out, he fixed one issue that we're having but he didn't fix the other one. We've called 2-10 and I've gone on their website and escalated the repair request and nothing's happened for three days, we haven't heard back from them. It's terrible, I would say it is a waste of money.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Deborah, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jun. 17th, 2022

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Joseph

They direct your point and they answer the questions properly. They are very knowledgeable and they give me a good experience. I needed to use my warranty for my A/C unit and I did a claim with 2-10 and they got in touch with the repair service and they were very prompt. No problem, they took care of it. Very trustworthy.

3 years ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hi Joseph, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Kisha Edgewood, MD

So I recently used my warranty for a plumbing issue that I was having. I'm not really a fan of the online prospect, I would rather talk to somebody and I wasn't a fan of how long it took for them to get someone out to me.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kisha, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Katie McLoughlin Atlanta, GA

I paid for a service request, $100 check, the service provider told me they couldn't fix it. Called and scheduled a new service provider and had to pay the $100 deductible again for the same service request

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Katie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Donald Vail, AZ

They were pretty good they answered all my questions and they did a great job. Great experience will renew the contract when it's up.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Donald, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Robyn Rex, GA

My AC unit went out due to a power outage. Any time I call to speak to someone I'm not on hold for a very long time and they answer my questions.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Robyn, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Noah Ashtabula, OH

They make sure your taken care of. I had electrical shortage and they came out they fixed the problem and installed the socket.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Noah, we're glad to hear your experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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