2-10 Home Buyers Warranty: Read 4,525 User Reviews From Real Homeowners

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Verified Customer

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Michael Brentwood, TN

Really good communication when making an appointment. I had a toilet that would not stop running, and I was able to schedule a contractor.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Andrea Clinton, MD

They were very responsible helped me with the experience online and were very helpful. Great companies that fix my problems.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Andrea, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Judy Kriege Newport, KY

They have been very helpful! Every issue we have had they have handled and we have been very satisfied with the results!

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Judy Kriege, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Ari Robinson Trenton, NJ

I STILL can't get a simple hot water heater replacement issue resolved, because the claims department has excessively long wait times for phone calls. After 4 phone calls of waiting over 45 minutes only to be cut off - one when someone answered and the other 3 before anyone even picked up - I gave up and had to directly ask the dispatched contractor to do the work.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ari Robinson, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Oct. 21st, 2022

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Estrella A Martinez Tucson, AZ

Their response was immediate, and the technician arrived in time and fixed the issue right away. It is great when things go this smooth.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Estrella A Martinez, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Nathan Pawley Aurora, CO

Quick response to my need, and easy very process! A professional and quality repairperson. Very glad I decided to go with 2-10!

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Nathan Pawley, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Den Oakwood, GA

Canceled your program! Took you over two months and three separate contractors to finally determined that we needed a new air conditioner and exterior compressor. This happened during July and August during the hottest 2 miles of Atlanta summer and you didn't seem to care one iota!

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Den, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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William Elkridge, MD

I had three apploiances this year replaced and they all were very quick. The service is quick and clear and I always knew where I stood.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi William, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Fernando Tucson, AZ

In the past I've had a lot of issues that sometimes were not taken care of on time, it was last year. This year everything has been great but before it was very bad customer service.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Fernando, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Elaine Tucson, AZ

The response is almost immediate. My air conditioning gave up on me in the middle of summer and it took them 2 days to replace.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Elaine, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Nanette Tucson, AZ

We've got very prompt service, probably quicker than whenever we had to go find somebody ourselves to fix the issue, and it's just been real good.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Nanette, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Luis

My AC broke and I put in an order and it took a couple days and they went ahead and did the repair so they've always been there.

4 years ago Edited September 28, 2022

Reply from 2-10 Home Buyers Warranty

Hi Luis, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 4th, 2022

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Anonymous Cave Creek, AZ

I just went online and then within the next day or that same day I had a service number and then by the next day I had somebody calling to set up a time for service.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 4th, 2022

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Jini Cockroft Stone Mountain, GA

When we've needed a repair, the company has sent qualified people to fix it. When someone incompetent came, the company quickly replaced .

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jini Cockroft, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 26th, 2022

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Steve Foster Cary, NC

Lengthy delays in processing claims and communication, with a couple of possible bright spots. Claim (for an HVAC and furnace replacement) was first submitted 6/21/2022, and nearly all of the delays have been due to mistakes or slow processing by 2-10. The company has made a few attempts to make progress on the claim, and has reached out a few times with status updates, but the HVAC service provider is still waiting for the correct equipment to be delivered.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Steve Foster, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Aug. 26th, 2022

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Anonymous Marietta, GA

It's very hard to reach them. Everything went well overall, and the pricing is good. It was quite helpful, its just difficult reaching somebody by phone for customer service.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 19th, 2022

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Paul Kinosian Myrtle Beach, SC

Last time needed was to replace a hot water heater and they drug their feet. After almost 3 weeks I hired a contractor to do the job. Only good thing was the cash payout I received.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Paul Kinosian, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 19th, 2022

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Roberta Harris

quick service repair Easy to file a claim I have had good luck so far with repairs.

4 years ago Edited November 15, 2024

Reply from 2-10 Home Buyers Warranty

Hi Roberta Harris, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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William Lawson Columbia, SC

No flexibility in assignment of contractors. No sympathy about 2 elderly deaf mute customers whose home has been 90+ degrees almost every day for last 6 weeks. Their approved fix lasted less than a week. I'm currently working with an out-of-network to try to get this situation fixed - permanently.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi William Lawson, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Hilary Downes Denver, CO

In my one experience attempting to claim this warranty, 2-10 did nothing to support or help remedy the bungled experience with their vendor, and took no responsibility for the vendor they engaged on my behalf. They are impossible to reach by phone -- and the person I eventually reached was unhelpful; I spent my own time and money trying to get my money back from the vendor, who did not perform their job. It was a disappointing and time-wasting experience, and a service of questionable value.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Hilary Downes, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Elizabeth Nicole Wilmington, NC

I've escalated a claim from my HVAC unit and I still haven't heard anything from anybody. They've approved the part purchase and now I've been without AC all summer. I am sure there's another way to fix it and they don't even communicate with me. It's impossible to get a hold of somebody. I've been on hold for hours trying to get somebody and I use their portal online, but that won't really tell you anything.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Elizabeth Nicole, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Aug. 16th, 2022

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Roy Norristown, PA

There was a refrigerator that needed to be repaired and it's been a month and it's still not repaired. It's very difficult to reach people. And it takes so much time to make them get things done.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Roy, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Aug. 16th, 2022

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Paul Birmingham, AL

It took four hours of being on hold to get in touch with somebody. I had some problems with 2-10 approving work without a diagnosis, so I had to pay and I am working on getting reimbursed.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Paul, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Bryan Lexington, KY

They have road blocks set up throughout the claim process to prevent their customers from getting a positive and quick solution. I had an air conditioner go out approximately six weeks ago and it took me twenty one days to come to some type of resolution, which was very negative, and I finally had to take a buyout that cost me five thousand dollars. They are almost impossible to get a hold of.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bryan, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Cymthia Sunset Beach, NC

They took care of the issue right away, they were very courteous. The service was just overall very good. It was just easy.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cymthia, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Cherie Hendersonville, TN

Pretty much everything we've needed to get done was done and we had a lot of a lot of things got replaced which was great.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cherie, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Virginia Smithfield, NC

If you have to call in you just you have to be prepared to wait a little bit, but once you get there the representatives are more than helpful.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Virginia, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Joel MYo Leland, NC

They respond reasonably quickly. More contractors needed to be more timely. Repair is choice, not replacement, even when product is old and not worth extra money.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Joel MYo, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Eddie Summerville, SC

My AC unit went out in my house and it them them 2days to get to me living in SC with the heat that just didn't work. So I got another AC unit guy to come out and fixed the issue. They didn't give me the full reimbursement for the service that I had to pay for out of pocket.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Eddie , we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Anonymous Charleston, SC

A plumber we got through 2-10 was very helpful. Our toilet was broken and he fixed it and had replaced the part already.

4 years ago

Reply from 2-10 Home Buyers Warranty

We're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Kina Williamson Gibsonville, NC

Not good follow through. One of my requests got cancelled and never knew why. One request was sent to a vendor who did not complete the job. I feel like I paid $100 for nothing.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kina Williamson, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Chris Trainor Knoxville, TN

The $100 service fee where you have no control over which contractor is sent or what they'll charge. The company that was dispatched tried to rip me off, our the $100 service fee as the vendor "no longer works with 2-10".

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Chris Trainor, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Heather Clayton Youngstown, OH

I would rate lower but it's not an option. We are currently in the middle of a huge homeowners claim because our dishwasher pump quit working and was actually leaking underneath our floors and both of the appliance repair contractors that 210 sent failed to disconnect it and allowed it to continue leaking underneath the dishwasher. In addition to having a dishwasher that still does not work at all, we now are in a situation where our floors, walls, and cabinets have to be ripped out

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Heather Clayton, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Grant Weldon Birmingham, AL

I needed a replacement disposal so I scheduled a technician through 2-10 that came out and told me that it needed to be replaced, which I already knew and stated. He then told me that 2-10 would not cover the disposal because a pre-existing crack is not "normal wear and tear." 2-10 said they would at least refund the service fee but it has been 2 months now with no sign.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Grant Weldon, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Daniel Atlanta, GA

Horrible experience trying to get vital repairs done. Customer service was unhelpful, sometimes rude, and even accused me of lying when I told them I had called and spoken to a representative multiple times already because "they didn't have any records of it". Poor quality contractors overall; multiple times they have not fixed the issue they were sent to fix, requiring another appointment and often another fee. I regret ever working with this company.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Daniel, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Dianne Evers Moyock, NC

I am a Real Estate Broker in NC and recently purchased Supreme Coverage for a client. Within a couple of months after closing their HVAC stopped working. The contractor came out and said it needed to be replaced. The claim was denied being told it was preexisting. I am extremely upset and have contacted our rep. This needs to be resolved and I am expecting to hear back today. Please follow up with who I need to speak with. Thank you.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dianne Evers, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Teshia McSwain Columbia, SC

1. I was told something would be covered. Then someone else came and told me different. Supervisor got involved told me it would be covered. In the end you all reneged on your word. 2. Horrible hold times, on average 2 hours. 3. No one gets back to your 4. Coverage is horrible. 5. You send subpar contractors out. And this is just a few of the reasons I will be taking my properties back to the other vendor.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Teshia McSwain , we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Racquel Hope Mills, NC

I'm not getting anything fixed. I needed to use my warranty to get my toilet fixed and they're still not fixed. They sent somebody out here and they were very rude and then he couldn't come at the time that they were supposed to and when I try to have them reschedule they tried to tell me that I would have to wait another week and here I am still waiting. Several people were not knowledgeable at all and one argued with me about their policy. They're not professional at all.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Racquel, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Aug. 1st, 2022

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Raymond Shelby, NC

They never answer the phone and it takes an hour and thirty minutes on hold. I used my warranty for a washer and then they only gave me six hundred and eighteen dollars to replace it which was not even enough.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Raymond, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 1st, 2022

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Kenya Omaha, NE

I called and put in the order and they dispatched someone and they came out and fixed it very professionally. I'm very satisfied.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kenya, we're excited to hear about your experience. Thank you for sharing and being a part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Robert Papillion, NE

Great program. My air conditioner went out and they had it looked at. They have easy access on the website and responsiveness was immediate.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Pablo Mooresville, NC

I always receive a prompt response. The last time I needed to get my washer fixed and they sent me a guy that came out three weeks later.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Pablo, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Debra Holly Springs, NC

I was having difficulty with my air conditioning unit recently and had to place a call with the warranty company. They are just pretty efficient.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Debra, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Christopher Muzio

The service would be perfect were it not for the fact that at least two if not three of my claims basically told me "hey, we can't find a contractor, go get it done yourself and we'll reimburse." No thanks.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Christopher, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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B Belton, TX

1. Hold times are absolutely intolerable. I've spent 3 hours getting to the person I need, but 90 minutes is average. The online portal is useless for most things. 2. The contractors hired seem to be the worst of the worst. They have "F" rankings with Better Business Bureau and average one star reviews online. 3. Timeliness is dreadful. An issue from 7 months ago is still outstanding. 2-10 has caused me more stress and more damage to my home than anything.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi B, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jul. 21st, 2022

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S Taylor Smyrna, TN

Takes too long to get the repair..Called 5/2 for service.. Air unit was not installed until 5/28.. Service contractor was very good .. 2.10 Customer Service horrible.. on hold over 4 hours.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi S Taylor, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Beth Dayton, OH

Customer service was responsive and they answered the phone. Once my AC was not blowing cold and they got everything cleaned and serviced and now it's good.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Beth, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Freda Winnabow, NC

Two to ten sent repairmen to my house. When they didn't do it correctly I called them back and they sent the same people and they fixed the problem.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Freda, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Angelia Douglasville, GA

My air conditioner wasn't working so I called. They sent out a very good technician and it was a really good experience and he fixed it.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Angelia, we're excited to hear about your experience. Thank you for sharing and being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Venita Tucson, AZ

When I call them they call back right away. I have to pay the deductible fee everytime someone comes out, even if it is for the same thing each time.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Venita, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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