2-10 Home Buyers Warranty: Read 4,439 User Reviews From Real Homeowners

check_circle

Verified Customer

star star_border star_border star_border star_border

Anna Freuler Mooresville, NC

Takes forever to get a representative on the phone and their online tool is garbage and confusing to use. Once you have a technician scheduled they close the ticket at resolved even when there's still an issue. They allow bids from companies too far away when local companies would be more convenient - further delaying resolution to your issue.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Eduardo Campos Alpharetta, GA

No all the contractors that were assigned to the different issues I reported were good, I'm open for a call if you want more details, I won't renew with your company I'm looking for other options.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Charlton Ard Columbia, SC

They are impossible to get on the phone, and have the website set up where you cant contact them by email. They also have a system set up where you get charged for parts without being given an invoice so you cannot file for reimbursement.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Anthony Bradshaw Midlothian, VA

Horrible. They don't cover anything. My entire HVAC system went down and they said it wasn't covered because it was "pre-existing". Well, it passed the initial home Inspection and I didn't know about it. Plus, pre-existing is the whole reason for a home warranty. Lol, terrible.

4 years ago

check_circle

Verified Customer

star star star star star_border

Walter Hayden Virginia Beach, VA

They've always gotten someone out here to fix whatever breaks. Sometimes it doesn't get fixed the first time, but they eventually get the job done.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Walter, thank you for your great rating and support. More importantly, we appreciate your feedback! We apologize for any inconveniences in the past and look forward to getting it perfect next time.

Jul. 14th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Izora Britt Virginia Beach, VA

Yep recently my hot water heater went out and it took me four weeks to get one hot water heater. They have bad customer service. I will be leaving the company. They're not on top of their stuff, they don't call back, they don't follow up with their clients' wishes or service agreement. Not happy with them at all.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Antwan Mcphaul Virginia Beach, VA

Most recently we had a refrigerator issue we hit those to open the claim someone came out we thought it was fixed couple days later it did the same thing same person came back out. If you fixed it we are again with out a refrigerator and this is been going on now for over a month. This is not pleasant.

4 years ago

check_circle

Verified Customer

star star star star star

Cleveland Virginia Beach, VA

They called back the same day and I really appreciated that because my ac was out and it was getting really hot.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for your excellent rating for 2-10 Home Buyers Warranty. We’re always looking out for our clients, and it’s great to hear when things go so well. Thanks for your continuing business. Happy home owning!

Jun. 21st, 2021

check_circle

Verified Customer

star star star star star

Johnny Virginia Beach, VA

Service has been good. We didn’t have any problems getting the air conditioner replaced. It gives me peace of mind.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for reinforcing how great the 2-10 Home Buyers Warranty staff and contractors are with your excellent rating. We’re glad we could help you fix your issue!

Jun. 21st, 2021

check_circle

Verified Customer

star star star star star_border

Anonymous Virginia Beach, VA

I’ve used it twice, once for a flooding toilet and the other because the fridge broke down. It is very hard to get a hold of them.

4 years ago

Reply from 2-10 Home Buyers Warranty

It’s great to read that you had an overall, positive experience. However, we appreciate your feedback on ways we can improve our service.

Jun. 21st, 2021

check_circle

Verified Customer

star star star star star

Manuel Virginia Beach, VA

Always send out very good contractors in a timely basis and I have used them several times. They are very professional.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your continued support and great rating.

Jun. 21st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Deborah Virginia Beach, VA

Extremely disappointed in the quality control of this company. I have been having hellacious issues with contractors. For example one time I had a problem with the HVAC and he told me that 2-10 didn’t cover it and I would have to pay out of pocket do some ductwork and I found out the job was approved and he just was dishonest.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Deborah, it is unfortunate that you did not have the best experience with our company if you'd like to discuss this further do not hesitate to reach out. You can contact us at 800-775-4736 for additional assistance.

May. 25th, 2021

check_circle

Verified Customer

star star star star star

Bojan Virginia Beach, VA

In general they take care of my problems and everything has gone well. They are prompt and keep me up to date.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thanks so much for your great rating. All of us at 2-10 Home Buyers Warranty want to do everything we can to make protecting your home simple and economical. We’re glad we could help you!

May. 28th, 2021

check_circle

Verified Customer

star star star star star_border

Austin Virginia Beach, VA

The people that answer the phone seem to be nice and they do a pretty good job and they have helped us get things fixed.

4 years ago

Reply from 2-10 Home Buyers Warranty

We’re glad that you had such a great experience with our staff. We pride ourselves on our customer service, so we appreciate your feedback. Always let us know if 2-10 Home Buyers Warranty can help you any further!

May. 28th, 2021

check_circle

Verified Customer

star star star star star

Alexandra Virginia Beach, VA

When our stove stopped working, they were quick responding to us and got someone out her to fix it. It is very helpful.

4 years ago

Reply from 2-10 Home Buyers Warranty

It’s always awesome to read when people have such a great experience with 2-10 Home Buyers Warranty. People like you make the work we do so fulfilling. We appreciate the fantastic rating and will keep doing everything we can to keep you and your home happy and protected!

May. 28th, 2021

check_circle

Verified Customer

star star star star star

Anonymous Virginia Beach, VA

Two ten warranty has been very professional and polite and responsive. Their representative is excellent.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Dennis Harrison Annapolis, MD

I have not had a very successful time. It took five weeks to get my washer fixed and that is just too long. The contractor process was too long and they had issues with getting technicians to my home.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dennis, thanks for your comments. We’re really sorry for the delay in servicing your washer.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

Mar. 17th, 2021

check_circle

Verified Customer

star star star star star_border

Christopher Roof Halethorpe, MD

Their customer support quickly calls back and they usually get the work done but it takes a little while to actually get the service guy out here.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Christopher, we’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!

Mar. 16th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Charmaine Friga Alachua, FL

I was paying twice for one single a service in terms of them coming out. I was told I was going to get my refund on within two to three weeks, and I have yet to get it and I have been in communication with them since the initial service agreement. They have not followed through on terms of their timing.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Charmaine, thanks for letting us know about the problem you’re having. We can notify our escalation team. They can contact you promptly, if you’d like.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star

David Nelms Clarksville, TN

They got back to me quickly about my claim. I needed my water heater replaced and they did it so quickly and patiently.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey there David, we’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Mar. 16th, 2021

check_circle

Verified Customer

star star star star_border star_border

Bernadette Charlotte, NC

Very trustworthy. I’ve been with them for ten years and they have been good except for one problem with the dryer. The quality of the service is good. They come right away.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Bernadette, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Mar. 17th, 2021

check_circle

Verified Customer

star star star star star_border

Aaron Smyrna, GA

There was a refrigerator issue at my rental and they were really quick to come out and diagnose the problem. The contractor was really good.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi , thanks so much for your great rating. All of us at 2-10 Home Buyers Warranty want to do everything we can to make protecting your home simple and economical. We’re glad we could help you!

Mar. 17th, 2021

check_circle

Verified Customer

star star star star_border star_border

Alexandra Triangle, VA

I use my warranty to get my washer fixed. It took ten days. There was no follow up. They do not provide the full coverage I would expect from a home warranty.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Alexandra, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Mar. 17th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Cynthia Fenton, MO

It took so long for Home Buyers to okay the purchase of a hot water tank. It was two weeks and it is horrible to be without water that long. Then we had to pay an extra two hundred twenty five dollars.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cynthia, thanks for your comments. We’re really sorry for the delay in servicing your hot water heater.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right, and we hope you’ll give us another chance to resolve your issue and keep you as a customer.

Mar. 18th, 2021

check_circle

Verified Customer

star star star star star

Carol Gainesville, GA

My washer and dryer were making a lot of noise and they fixed them both. It was really good. I have no complaints.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Carol, we’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Mar. 18th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Caleb Owensboro, KY

In general it is very difficult to get a hold of somebody and when you do get a hold of them, they are not very helpful. Every time we’ve needed the warranty, they have tried to get out of paying. It is quite a hassle.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Caleb, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 18th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Craig Herndon, VA

Worst customer service I’ve ever seen. It took an hour to get a hold of them on they phone. When they send someone out, they say one thing and do another thing. They are very inconsistent. I still don’t have my item fixed. I would not recommend them to anybody.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Craig. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Mar. 18th, 2021

check_circle

Verified Customer

star star star star star

Dave Herndon, VA

Exempt for the copay I am really satisfied. My experience was good. Overall coverage is pretty light.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Dave, we’re glad you had such a great experience with our contractors. Thanks for your continuing business with 2-10 Home Buyers Warranty!

Mar. 18th, 2021

check_circle

Verified Customer

star star star star star

Aaron Henryville, IN

Showed up a quickly as possible and did the best to get the job completed when the stove was malfunctioning.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Aaron, we’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!

Mar. 18th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Frank Vana Middleburg, FL

Both items that have been looked at were unsatisfactory results. The HVAC system repair was refused and the fixed leak left a hole in my wall that the company refused to patch up.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Frank, we’re sorry and disappointed about the poor experience you had with the independent service contractor we dispatched. We’ve looped our contractor relations team in about this issue. If you’d like, they can contact you shortly.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another shot at resolving your issue and keeping you as a customer.

Mar. 10th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

douglas A Berge Elizabethtown, KY

No work on weekend , takes more than 2 days for a company to call, one company i talked to said they couldn't get out to see me for more than a week and after talking with her a while it was because they dont want 2-10 business because they take to long to pay

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Douglas, we’re really sorry about how long it took for us to address your service request. We hate letting our clients down. Someone from our escalation team can contact you to discuss next steps if you’d like.

If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarrranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
Our goal is to make the service request experience easy for you. We hope you’ll give us that chance again.

Mar. 10th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Abdoul Nasser Soumana Jacksonville, FL

They are not trustworthy. My ceiling fans went dow. They told me to buy the fans and they will install them and reimbursed but whenever i call they the just kept playing with me saying they didn't get some documents from the contractor and it been more than six months now.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Abdoul, We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Mar. 10th, 2021

check_circle

Verified Customer

star star star star star

Ann Young Rogers, AR

Home Buyers are reliable. they saved me lots of money. It was an easy and fast process. I would highly recommend

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Ann, we’re so happy you had an excellent experience with our services. We’re proud that 2-10 Home Buyers Warranty exceeded your expectations. Thank you for your continuing business!

Mar. 10th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Dan Deyo Eureka, MO

My experience with 2-10 Home Buyers Warranty has been absolutely horrible. Nobody knows what the other person's doing, nobody has the answers, they transfer you all around to different departments, and no one takes accountability. Dishwasher still waiting on it after two months nobody can figure out what to do with it.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Dan. We’re upset that your claim is still unresolved, too, because it’s not fair to you. We will do our best to resolve this service request.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Mar. 5th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Brooks Mccauley Orlando, FL

We have a work order in with you guys that you have with another company and it's been a month and we still haven't heard anything from them. The technician is having to come back to repair what was supposed to be repaired already.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Brooks. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Mar. 5th, 2021

check_circle

Verified Customer

star star star star star_border

Steve Schaefer Jacksonville, FL

should have been 5 stars, but they declined to let us use a contractor who had worked in the house before so they get a 4 stars instead.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Steve Schaefer, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Feb. 23rd, 2021

check_circle

Verified Customer

star star star star star

Fulton Indianapolis, IN

Every time I call with a problem, the problem is taken care of as soon as possible. It is the best price.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Fulton, we’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Feb. 3rd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Anonymous Tucson, AZ

Customer service is not very accessible or very helpful. I had to use my warranty multiple time on my hvac unit and they were not very good experiences. It took a of time to diagnose and fix the problem. The repairs are often not correct.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Feb. 2nd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Tehsel Dallas, TX

It’s a very poor service. They’re difficult to deal with. You have to get on the phone with them repeatedly and beg and plead to get anything done. I am currently in a despite with them over a vent hood in my house. They’re saying they don’t cover it when it clearly says they do.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Tehsel. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Feb. 2nd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Lakisha Atlanta, GA

When my HVAC system was not working and it was extremely cold in my house, they were unable to help me rectify the issues. The warranty does not cover much and the servicemen they do send out are not competent on what they’re coming out for.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Lakisha, we’re sorry and disappointed about the poor experience you had with the independent service contractor we dispatched. We’ve looped our contractor relations team in about this issue. If you’d like, they can contact you shortly.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another shot at resolving your issue and keeping you as a customer.

Feb. 2nd, 2021

check_circle

Verified Customer

star star star star star_border

Rosemarie Winder, GA

Awful phone interface, I had to wait ten minutes to get someone but the electrician they sent out was good and was out pretty quickly.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for your review, Rosemarie. We’re glad that your overall 2-10 Home Buyers Warranty experience was good. We do want to apologize for the issue you had dealing with our phone system, though. We’re already working on fixing that issue for your future calls.

If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
Thanks again for your constructive criticism.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star star

Stephen Dayton, OH

The price seems reasonable. They’ve pretty much fixed everything and they’ve been very responsive and clear.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey Stephen, thanks for your fantastic rating. Everyone at 2-10 Home Buyers Warranty works really hard to make it easy for you to recommend our services to others. Thank you for your continuing business!

Feb. 9th, 2021

check_circle

Verified Customer

star star star star_border star_border

Diona Columbia, SC

It came with the package when I bought my home. The service could have been better. It took too long to get things done. I’ve been without hot water for a month.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Diona, thanks for your review. We’re really sorry about the long hold time you dealt with on our phone system. We hate waiting on hold, too, and we really hate making you wait.

If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
Thanks for trusting us to protect your home. We’ll do our best to make it more convenient for you next time.

Feb. 3rd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Scott Jamestown, OH

I don’t feel like 2-10 home warranty cares about its customers. They’re only looking to save money. Our air conditioner went out on July fifth and they didn’t repair it until November 11th and then the installed did it incorrectly. We’re still fighting with them.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Scott. We’re upset that your claim is still unresolved, too, because it’s not fair to you. We will do our best to resolve this service request.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star star

Alan Cumming, GA

When I put in a claim for the air conditioner, it was promptly taken care of. They do what they are supposed to do.

5 years ago

Reply from 2-10 Home Buyers Warranty

Wow, thank you for the excellent review, Alan. Everyone at 2-10 Home Buyers Warranty is super happy that you want to renew your Service Agreement with us and would also recommend our services! Thanks again for your continuing business.

Feb. 9th, 2021

star star_border star_border star_border star_border

D B

We had an awful experience with Ruffin Robinson LLC. After a washer repair, our ceiling flooded the very next day. When we called for help, the technician responded with extreme disrespect — accusing us of having a "Black attitude," saying he was "from the hood," telling us to "shut up," and refusing to come back to fix his work. We had to hire a water restoration company ourselves. They had to tear up carpet, remove padding, tile, and baseboards. We were forced to stay in 95-degree heat for a week with no option to stay elsewhere, leading to stress, sleep deprivation, and financial hardship. Clearly, 2-10 Home Warranty doesn’t care about the value of their customers because their mission statement and core values are not reflected in the people they hire to represent them as a company. This experience showed zero professionalism or care and violated every value a homeowner should expect. We are left with damage and ongoing costs, and my family felt unsafe in our own home.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi D B, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jul. 2nd, 2025

star star star star star

Lucy Harayda

Great service, wonderful contractors, Carolina HVAC were amazing, prompt, knowledgeable and professional! I’m so glad I made the switch to you! 🙏🏼☀️

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Lucy Harayda, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 19th, 2025

star star star star star

Tesha Cowan

Very fast service, professional, and website is very easy to navigate to putting in your claim and if you have to call customer in your your, they are also amazing 🤩

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Tesha Cowan, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 19th, 2025

star star star star star

Scott Walker

Excellent service technician experience. Explained the issue and how to fix it while he did the work. Provided tips and techniques to prevent future issues.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Scott Walker, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 30th, 2025

star star_border star_border star_border star_border

Casey Ross

I’m clicking one star because no stars is not an option. Absolutely the worst decision we have made is using 2-10 Home Buyers Warranty. This past winter we noticed our electric bill was way too high. We contacted 2-10 HBW to get someone out to look at our heater. The company (selected by 2-10 HBW) had no website we could review. The selected HVAC repair came out, claimed he had fixed the problem. Long story short 2-10 HBW selected HVAC repair men came out at least 6 times and never fixed the problem, we ended up coming out of pocket for a new HVAC system. A few weeks later we had a water leak in our pipes in the back yard. We had to shut off our water, so we had no water. When we requested a plumber through 2-10 HBW website we got no response for several days, so we called them. They stated that they could not find one of “their plumbers in the area who had availability “ but that I could reach out to an outside contractor and send 2-10 the invoice. Of a plumbers bill for $482.00, 2-10 HBW only paid $100.00. We have had nothing but problems with 2-10 HBW and the so called techs they send to our house. So far we have come out of pocket over $11,000.00. We pay around $90.00 a month and have for more than a year and we end up coming out of pocket 75-100% on all repairs. Good advice, what ever you would pay 2-10 put in savings and pay for repairs yourself. Your going to anyway.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Casey, we're sorry to see we earned a poor rating from you. What you've described is not the experience we aim to provide. If you're interested in discussing the details surrounding this review, or if we can do anything to repair your experience, please give us a call and we'll be happy to help anyway we can.

May. 7th, 2025

2-10 Home Buyers Warranty Reviews