2-10 Home Buyers Warranty: Read 4,508 User Reviews From Real Homeowners

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Verified Customer

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Bojan Virginia Beach, VA

In general they take care of my problems and everything has gone well. They are prompt and keep me up to date.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks so much for your great rating. All of us at 2-10 Home Buyers Warranty want to do everything we can to make protecting your home simple and economical. We’re glad we could help you!

May. 28th, 2021

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Verified Customer

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Austin Virginia Beach, VA

The people that answer the phone seem to be nice and they do a pretty good job and they have helped us get things fixed.

5 years ago

Reply from 2-10 Home Buyers Warranty

We’re glad that you had such a great experience with our staff. We pride ourselves on our customer service, so we appreciate your feedback. Always let us know if 2-10 Home Buyers Warranty can help you any further!

May. 28th, 2021

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Verified Customer

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Alexandra Virginia Beach, VA

When our stove stopped working, they were quick responding to us and got someone out her to fix it. It is very helpful.

5 years ago

Reply from 2-10 Home Buyers Warranty

It’s always awesome to read when people have such a great experience with 2-10 Home Buyers Warranty. People like you make the work we do so fulfilling. We appreciate the fantastic rating and will keep doing everything we can to keep you and your home happy and protected!

May. 28th, 2021

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Verified Customer

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Anonymous Virginia Beach, VA

Two ten warranty has been very professional and polite and responsive. Their representative is excellent.

5 years ago

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Verified Customer

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Dennis Harrison Annapolis, MD

I have not had a very successful time. It took five weeks to get my washer fixed and that is just too long. The contractor process was too long and they had issues with getting technicians to my home.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dennis, thanks for your comments. We’re really sorry for the delay in servicing your washer.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

Mar. 17th, 2021

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Verified Customer

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Christopher Roof Halethorpe, MD

Their customer support quickly calls back and they usually get the work done but it takes a little while to actually get the service guy out here.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Christopher, we’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!

Mar. 16th, 2021

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Verified Customer

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Charmaine Friga Alachua, FL

I was paying twice for one single a service in terms of them coming out. I was told I was going to get my refund on within two to three weeks, and I have yet to get it and I have been in communication with them since the initial service agreement. They have not followed through on terms of their timing.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Charmaine, thanks for letting us know about the problem you’re having. We can notify our escalation team. They can contact you promptly, if you’d like.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

Mar. 16th, 2021

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Verified Customer

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David Nelms Clarksville, TN

They got back to me quickly about my claim. I needed my water heater replaced and they did it so quickly and patiently.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey there David, we’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Mar. 16th, 2021

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Verified Customer

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Bernadette Charlotte, NC

Very trustworthy. I’ve been with them for ten years and they have been good except for one problem with the dryer. The quality of the service is good. They come right away.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Bernadette, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Mar. 17th, 2021

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Verified Customer

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Aaron Smyrna, GA

There was a refrigerator issue at my rental and they were really quick to come out and diagnose the problem. The contractor was really good.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi , thanks so much for your great rating. All of us at 2-10 Home Buyers Warranty want to do everything we can to make protecting your home simple and economical. We’re glad we could help you!

Mar. 17th, 2021

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Verified Customer

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Alexandra Triangle, VA

I use my warranty to get my washer fixed. It took ten days. There was no follow up. They do not provide the full coverage I would expect from a home warranty.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Alexandra, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Mar. 17th, 2021

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Verified Customer

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Cynthia Fenton, MO

It took so long for Home Buyers to okay the purchase of a hot water tank. It was two weeks and it is horrible to be without water that long. Then we had to pay an extra two hundred twenty five dollars.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cynthia, thanks for your comments. We’re really sorry for the delay in servicing your hot water heater.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right, and we hope you’ll give us another chance to resolve your issue and keep you as a customer.

Mar. 18th, 2021

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Verified Customer

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Carol Gainesville, GA

My washer and dryer were making a lot of noise and they fixed them both. It was really good. I have no complaints.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Carol, we’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Mar. 18th, 2021

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Verified Customer

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Caleb Owensboro, KY

In general it is very difficult to get a hold of somebody and when you do get a hold of them, they are not very helpful. Every time we’ve needed the warranty, they have tried to get out of paying. It is quite a hassle.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Caleb, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 18th, 2021

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Verified Customer

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Craig Herndon, VA

Worst customer service I’ve ever seen. It took an hour to get a hold of them on they phone. When they send someone out, they say one thing and do another thing. They are very inconsistent. I still don’t have my item fixed. I would not recommend them to anybody.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Craig. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Mar. 18th, 2021

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Verified Customer

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Dave Herndon, VA

Exempt for the copay I am really satisfied. My experience was good. Overall coverage is pretty light.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Dave, we’re glad you had such a great experience with our contractors. Thanks for your continuing business with 2-10 Home Buyers Warranty!

Mar. 18th, 2021

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Verified Customer

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Aaron Henryville, IN

Showed up a quickly as possible and did the best to get the job completed when the stove was malfunctioning.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Aaron, we’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!

Mar. 18th, 2021

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Verified Customer

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Frank Vana Middleburg, FL

Both items that have been looked at were unsatisfactory results. The HVAC system repair was refused and the fixed leak left a hole in my wall that the company refused to patch up.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Frank, we’re sorry and disappointed about the poor experience you had with the independent service contractor we dispatched. We’ve looped our contractor relations team in about this issue. If you’d like, they can contact you shortly.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another shot at resolving your issue and keeping you as a customer.

Mar. 10th, 2021

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Verified Customer

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douglas A Berge Elizabethtown, KY

No work on weekend , takes more than 2 days for a company to call, one company i talked to said they couldn't get out to see me for more than a week and after talking with her a while it was because they dont want 2-10 business because they take to long to pay

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Douglas, we’re really sorry about how long it took for us to address your service request. We hate letting our clients down. Someone from our escalation team can contact you to discuss next steps if you’d like.

If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarrranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
Our goal is to make the service request experience easy for you. We hope you’ll give us that chance again.

Mar. 10th, 2021

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Verified Customer

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Abdoul Nasser Soumana Jacksonville, FL

They are not trustworthy. My ceiling fans went dow. They told me to buy the fans and they will install them and reimbursed but whenever i call they the just kept playing with me saying they didn't get some documents from the contractor and it been more than six months now.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Abdoul, We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Mar. 10th, 2021

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Verified Customer

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Ann Young Rogers, AR

Home Buyers are reliable. they saved me lots of money. It was an easy and fast process. I would highly recommend

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Ann, we’re so happy you had an excellent experience with our services. We’re proud that 2-10 Home Buyers Warranty exceeded your expectations. Thank you for your continuing business!

Mar. 10th, 2021

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Verified Customer

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Dan Deyo Eureka, MO

My experience with 2-10 Home Buyers Warranty has been absolutely horrible. Nobody knows what the other person's doing, nobody has the answers, they transfer you all around to different departments, and no one takes accountability. Dishwasher still waiting on it after two months nobody can figure out what to do with it.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Dan. We’re upset that your claim is still unresolved, too, because it’s not fair to you. We will do our best to resolve this service request.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Mar. 5th, 2021

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Verified Customer

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Brooks Mccauley Orlando, FL

We have a work order in with you guys that you have with another company and it's been a month and we still haven't heard anything from them. The technician is having to come back to repair what was supposed to be repaired already.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Brooks. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Mar. 5th, 2021

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Verified Customer

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Steve Schaefer Jacksonville, FL

should have been 5 stars, but they declined to let us use a contractor who had worked in the house before so they get a 4 stars instead.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Steve Schaefer, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Feb. 23rd, 2021

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Verified Customer

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Fulton Indianapolis, IN

Every time I call with a problem, the problem is taken care of as soon as possible. It is the best price.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Fulton, we’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Feb. 3rd, 2021

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Verified Customer

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Anonymous Tucson, AZ

Customer service is not very accessible or very helpful. I had to use my warranty multiple time on my hvac unit and they were not very good experiences. It took a of time to diagnose and fix the problem. The repairs are often not correct.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Feb. 2nd, 2021

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Verified Customer

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Tehsel Dallas, TX

It’s a very poor service. They’re difficult to deal with. You have to get on the phone with them repeatedly and beg and plead to get anything done. I am currently in a despite with them over a vent hood in my house. They’re saying they don’t cover it when it clearly says they do.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Tehsel. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Feb. 2nd, 2021

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Verified Customer

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Lakisha Atlanta, GA

When my HVAC system was not working and it was extremely cold in my house, they were unable to help me rectify the issues. The warranty does not cover much and the servicemen they do send out are not competent on what they’re coming out for.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Lakisha, we’re sorry and disappointed about the poor experience you had with the independent service contractor we dispatched. We’ve looped our contractor relations team in about this issue. If you’d like, they can contact you shortly.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another shot at resolving your issue and keeping you as a customer.

Feb. 2nd, 2021

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Verified Customer

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Rosemarie Winder, GA

Awful phone interface, I had to wait ten minutes to get someone but the electrician they sent out was good and was out pretty quickly.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for your review, Rosemarie. We’re glad that your overall 2-10 Home Buyers Warranty experience was good. We do want to apologize for the issue you had dealing with our phone system, though. We’re already working on fixing that issue for your future calls.

If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
Thanks again for your constructive criticism.

Feb. 9th, 2021

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Verified Customer

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Stephen Dayton, OH

The price seems reasonable. They’ve pretty much fixed everything and they’ve been very responsive and clear.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey Stephen, thanks for your fantastic rating. Everyone at 2-10 Home Buyers Warranty works really hard to make it easy for you to recommend our services to others. Thank you for your continuing business!

Feb. 9th, 2021

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Verified Customer

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Diona Columbia, SC

It came with the package when I bought my home. The service could have been better. It took too long to get things done. I’ve been without hot water for a month.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Diona, thanks for your review. We’re really sorry about the long hold time you dealt with on our phone system. We hate waiting on hold, too, and we really hate making you wait.

If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
Thanks for trusting us to protect your home. We’ll do our best to make it more convenient for you next time.

Feb. 3rd, 2021

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Verified Customer

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Scott Jamestown, OH

I don’t feel like 2-10 home warranty cares about its customers. They’re only looking to save money. Our air conditioner went out on July fifth and they didn’t repair it until November 11th and then the installed did it incorrectly. We’re still fighting with them.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Scott. We’re upset that your claim is still unresolved, too, because it’s not fair to you. We will do our best to resolve this service request.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Feb. 9th, 2021

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Verified Customer

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Alan Cumming, GA

When I put in a claim for the air conditioner, it was promptly taken care of. They do what they are supposed to do.

5 years ago

Reply from 2-10 Home Buyers Warranty

Wow, thank you for the excellent review, Alan. Everyone at 2-10 Home Buyers Warranty is super happy that you want to renew your Service Agreement with us and would also recommend our services! Thanks again for your continuing business.

Feb. 9th, 2021

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Huvanya

I have been given the runaround for over a month about my washing machine. It has water sitting in the washing machine (due to the contractor) and its been sitting for over a month going on 2 months. My HOUSE SMELLS DISGUSTING because of this and everytime I call they say "oh I'll send an email and have a response in 24hours" it NEVER HAPPENS!!!! ive had to call them about 5 times a day just to get ahold of someone because the hold time is anywhere between 30mins- 1.5 hours that ive been on hold while at work. By the time they actually answer the contractor place is closed. I have a 3 month old baby and they know this and bc of the DISGUSTING SMELL we can't stay in the house and now Im having to pay for another place to stay while still paying for my house!!!!!!!! This is beyond ridiculous I honestly feel cheated!!!!!!!

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Huvanya, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Nov. 8th, 2025

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Sherry Terrell

This company is the worst when it comes to claims/repairs! I have been waiting since May for appliance repairs! I have a gas stove that doesn’t ignite on a burner as well as an oven that won’t stay on. I feel unsafe using it. Also with the Thanksgiving holiday approaching I will not be able to cook unless it is repaired. I have a refrigerator that leaks or over freezes and looks like the North Pole at times. When it’s not over freezing it is warm. I have lost foods due to this issue. They sent Sears home services to do the repairs but they keep on setting and then changing or canceling the appointments. Or just set an appointment and not show up! But 2-10 Home Warranty does not fail to debit the nearly $90 payments from my bank account monthly. Not to mention the $100 service call fees that I have paid to two different companies and still no repair! 2-10 and Sears Home Services both suck!!!

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Sherry Terrell, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Nov. 8th, 2025

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Ruben Fonseca

2-10 Home Buyers Warranty. Professionals in every sense of the word. Fast service, punctual, and accurate diagnosis. Excellent professionals—10 stars!!!!

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Ruben Fonseca, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 27th, 2025

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Chris Mitchell

2-10 is terrible. Their contractors come out it seems just to collect your $100. Then, they are not allowed to actually fix the problem when they’re there. They need to call 2-10 to get authorization and then come back out at some point in the future to actually fix the issue. I’ve had various contractors out to my house 5 times and they’ve either not fixed the issue at all or took so long that I had to call an out of network contractor. Once my toilets didn’t flush for 5 days waiting on their plumber to get authorization from 2-10 before I bailed and called a real plumber. In addition, if you go out of network, they make YOU call them to get authorization to get a problem fixed and their hold times are insane. Today I was on hold for over 70 minutes! Seems the business model is: Collect your money. Don’t fix your problem (which will cost them). Understaff customer service to save on labor and create such pain from being on hold that inevitably some (most?) people will bail thus saving them money by not having to pay out for repairs. If you’re an investor, their business model probably works great. If you’re a customer, it’s terrible. F- for 2-10 Home Warranty.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Chris Mitchell, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Oct. 24th, 2025

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K Berry

Honestly, I would give them 0 stars if I could. The two major claims I've made for broken stuff they wouldn't cover because of a technicality. First, a broken drain pan which they claimed wasn't a mechanical failure but was due to someone stepping on it or dropping something. The company they used quoted me $300 to fix it without the warranty. I called in another company and they fixed it within an hour for less than $100. And now, my AC goes out due to a broken part in the main unit. However, since they can't just replace that part and have to replace the whole unit the warranty won't cover it. Just utter garbage. Don't waste your money and find a company that will actually pay for your appliances when they break instead of giving you the run around and leaving you hanging when it comes time to actually pay.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi K Berry, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 18th, 2025

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Nasira K

Wasting My Time – Repeated Work Orders, No Resolution I’ve had an extremely frustrating experience with 2-10 Home Buyers Warranty regarding a simple washer repair. I've now had to take multiple days off work because they keep creating new work orders instead of resolving the original issue. Every time I think a solution is on the way, I get a new work order, a different technician, or an appointment that leads nowhere. There’s no coordination, no accountability, and no urgency. It’s like hitting the reset button over and over again while my appliance stays broken and my time is wasted. Their customer service offers apologies but no real solutions. I’ve asked for a supervisor, I’ve asked for escalation, and I’ve received nothing but delays and generic responses. At this point, the washer has been broken for [insert number of weeks], and I’ve lost time, energy, and patience dealing with a company that seems more interested in dragging things out than actually honoring their warranty. I strongly advise others to look elsewhere for a home warranty. 2-10’s process is inefficient, stressful, and a complete letdown

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Nasira K, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Sep. 9th, 2025

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K Fi

They're a dishonest company, I submitted a claim and was approved for it. They sent down a company to fix the issue, but that company did nothing to fix the issue ( I later verified that the company is a scam), so after contacting 2-10 that the issue is not fixed they offered me a buyout option that I can hire my own contractor and they'll reimburse me the cost. After hiring my own contractor and laying out the money to fix the issue, I contacted 210 for the reimbursement, they gave me a run around for almost a month and then said that the agent who approved me for my reimbursement made a mistake and that they won't be covering my reimbursement. I advise anyone who is reading this feedback to run with your money to a trustworthy and honest company, don't waste your money on these liars and dishonest company. Trust me I spoke to a dozen of there agents, they're a bunch of liars and won't stand behind there word. A warranty company is based off trust, this company will take your money and not give you anything for it.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi K Fi, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Sep. 4th, 2025

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jon styron

I am glad that was purchased by the previous owner of this house because i would not buy this! Water heater needs to be replaced. The tech comes out checks and says that they will submit, which they did and everything went nice and easy. They called and told me that it would cost me only $50 to get it replaced because of contract limitations. I was fine with that, however they could not get the part so they said that they would just payout for the claim and that we would have to get it taken care of. Mind you the plumbing company who was in contact with me the whole time, gave them options of water heaters to purchase so that they could get it fixed. So they are going to pay out $1150, of the $1250 cap that the contract has. I asked them why they are taking $100 off and they could not give me a clear answer. When the plumber came out, I had to pay 100$ service fee as my deductible for the claim. So why they now say that they take a 100 off I have not idea. The plumbing company gave us a quote of $2100 to get it fixed. So my $50 went to $1000. I don't understand a home warranty that can be purchased for something and it not cover it. It is more like a partial warranty at best and that's being generous. I would hate to have an A/C repair.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi jon styron, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 28th, 2025

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Eric Hamblen

Had been a loyal customer that had only two small electrical claims in 8 years of coverage, netting a total cost savings of $200. After paying essentially the same rate with exception for marginal year on year increases, they have now increased my base coverage from $783 a year to $1,084 for the renewal year starting next month. This is a 28% year on year increase. I called customer "service" to inquire if this was a mistake and they deferred to their increased costs etc. I tried to reach sales department and ended up with the same overseas call "service" center who were deemed incapable of caring whether or not it could be reviewed further. Clearly the company that was once customer support focused it is clear it is now around ridiculously inflated increases -- 28% annual increase, in times when everyone is watching what they spend. I do not know if the company is under new management or otherwise, but thankfully I have secured an alternate offering even more benefits for less than I am paying now currently even before the ridiculously inflated gouging of trying to coerce customers to renew early only to find that the "free" washer/dryer coverage is smoke and mirrors to mask a 28% hike on base rate that still nets a 20% price hike even when factored in. I asked to speak to a supervisor and "none are available" and one will call you back, which never happened, points for consistency anyway. When the cost of customer retention vs attempted cost of acquisition are factored in, clearly there is no interest in loyal customers and as such time to move on. Good luck 2-10 and might want to review your process and service standards. I am sure others will get the same nice 28% price hike I did and simply deem this egregious rate hikes and questionable "tactics" to mask it under washer/dryer "early renewal promo are unacceptable. Since it seems impossible to speak to someone outside of an unempowered agent, outside of the "call center" wherever that may be, and lack of ability to speak to or escalate to someone to address these questions at noon EST on a Wednesday does not instill faith should I have an issue with a claim it would be handled any better. I even tried the chat function and after 5 minutes of "waiting for an available agent" decided I have wasted enough time on this.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Eric , we're sorry to hear about the trouble you experienced with trying to connect with a supervisor. What you've described is not the experience we aim to provide. If you are interested in discussing the details surrounding this review or if there's anything we can do to repair your experience, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Aug. 28th, 2025

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Janelle L

Juan is just as amazing as Santos and Pedro! Everyone at RK Plumbing is professional and honest and we will request this company every time we need a plumber!

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Janelle L, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 11th, 2025

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Jesus Banuelos

Covered repairs without any issues or push back. The technician who came out worked with us to resolve the problem and never had to call the warranty company to get special permission or approvals.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Jesus Banuelos, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 11th, 2025

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Brythan

Andrew was very courteous, efficient and knowledgeable. The company responded in a timely manner, scheduled an appointment quickly and sent an excellent technician who fixed the problem quickly.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Brythan, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 12th, 2025

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clinton borland

Excellent customer service n support. I like the ability to put in a complaint on Vendors who do poor service and who try to sale consumer services unrelated to the service call!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi clinton borland, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 5th, 2025

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Victrena M Robinson

This company has always been very responsive to my needs. They assigned me a company that did not call me back. When I called 2-10 and told them they quickly assigned me another company which I appreciate.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Victrena M Robinson, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 22nd, 2025

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Elaine Appel

They were great! They did a great job to make up for the large charge to me of a part not covered under my warranty. Note this review is 2 days after the repair and everything works.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Elaine Appel, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 20th, 2025

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Juliana K

We had an issue with the toilet, and the technician came exactly when he said he would, kept in touch with us throughout the service, arrived with the necessary equipment and got the job done!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Juliana K, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 12th, 2025

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Alexandra Day

DON’T WASTE YOUR MONEY! This company is not designed to help you. It’s designed to take your money. I filed two claims based on the same issue and they aren’t reimbursing me a dime for the $10,000 we had to pay for repairs. They said the claim i called in was for a leaking pipe not for my HVAC when the leaking pipe was coming from my HVAC. You also have to pay like $100 for a $300 pay out and spent so much time setting up the claim and submitting forms. Not to mention their list if people that are pre-approved to do work are terrible. The companies they work with have terrible reviews and terrible customer service. I’m not sure how this company has any good reviews. My speculation is they send links to the ones that did get a pay out because it was extremely difficult for me to find a way to review online. I’m giving them two stars because the basic customer service people have been nice. However the managers are the ones that have to approve things if there is an issue and they didn’t let me talk with the one denying my claim even though i’m always very polite just straight forward. Shelley in specific is the manager that denied my claim and would not talk to me per my customer service rep. Terrible waste of money and terrible experience over all. We literally lost money by buying this.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Alexandra Day, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Apr. 3rd, 2025

2-10 Home Buyers Warranty Reviews