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2-10 Home Buyers Warranty Reviews

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Richard Pratte Killeen, TX

I have used 2-10 for over 24 years and made very numerous service request. They have always been responsive to my request and resolved any issues I had with service providers to my satisfaction.

2 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Richard Pratte, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 27th, 2023

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Lisa Pebble Blythewood, SC

We wish that 2-10 Home Buyers Warranty would service South Carolina. You always come through fast & efficient in our home in Georgia. If you extend to SC please let us know. We’d join you there as well. Thank you!

2 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Lisa Pebble, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 27th, 2023

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Terry J Porter CFSP

2-10 Home Buyers Warranty Premium Coverage dispatched Mr Sam from Air Masters. Mr Sam exceeded my expectations with his knowledge and professionalism. Thanks for making my visit a delectational and therapeutic experience!

2 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Terry J Porter CFSP, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 21st, 2023

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Brad Baker Texarkana, TX

I appreciate the seller getting 2-10 for our home. We had a couple repairs and have used the service a couple times, Every time, it has been simple and painless to get our appliances fixed.

2 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Brad Baker, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 27th, 2023

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oglivia Gibson GA

The variety of claim resolution options that 210 offers is beyond comparison with other companies. One way or the other you get the value of your membership to this company. After over a decade, I am very satisfied.

2 years ago

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Reply from 2-10 Home Buyers Warranty

Hi oglivia Gibson, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 8th, 2023

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Grammy Mc

Excellent service! Dylan was a pleasant knowledgable repairman. Very pleased with ease of filing claim and fast service. I highly recommend this company for warranty coverage.

2 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Grammy Mc, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 5th, 2023

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Tamara Britford Columbus, OH

Since switching over to 2-10 a couple of years ago I used them for the first time and the service was timely and the ease of use on their website made submitting a claim quick and hassle free.

2 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Tamara Britford, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 25th, 2023

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Sherry Betts Round Rock, TX

Easy process for service requests and over all quality technicians. I have always received prompt service and all of my repairs have been completed. Great overall coverage and not a nightmare battle for any claims made.

2 years ago Edited July 19, 2023

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Reply from 2-10 Home Buyers Warranty

Hi Sherry Betts, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 28th, 2023

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John Tucson, AZ

We have had a good experience with 2-10 Home Buyers Warranty. We have had to file claims several times and there has always been a quick response by contractors --- much faster than if we called for repair service on our own. We have renewed our coverage several times.

2 years ago

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Reply from 2-10 Home Buyers Warranty

Hi John, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Staci Thornton Jacksonville, FL

I like the ease of filing claims online but when our air conditioning went out in August in Florida, it took over a week to get everything sorted and we ended up paying for the part just to get it done because we couldn't live in our house at 90 degrees. I wish certain things like water heaters and air conditioners were moved to the priority list so people didn't have to live without hot water or AC.

2 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Staci Thornton, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Samuel Sherrow Aurora, CO

I have received great service for the items I have had worked on. My favorite part is I do not need to know great technicians or companies. 2-10 does all the work finding them for me.

2 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Samuel Sherrow, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Ramesh Greensboro, NC

I find this 2-10 home warranty company to be reliable and dependable No one wants something to break down. But it does happen And that’s the time 2-10 co. So far have been very efficient

2 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Ramesh, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Lawrence High Point, NC

I like the quick response on the part of 2-10 in getting with a service provider and likewise the quick response on the service providers giving me a date and time, within 36 hours at my home. One area I do not like is the comments of some personnel about "2-10 will never replace your appliance, as it's too old or not what they're about

2 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Lawrence, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 3rd, 2023

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Tanisha Jacksonville, NC

Our AC unit started to cut on and off randomly. We called 2-10 and they sent out a contractor. The contractor advised that there was a toggle switch/safety switch in the drip pan that causes our AC to cut off every time it fills up with water. He drained the drip pan and unclogged the pipes. He collected his service fee of $125 and left. Everything was fine until one week later the same issue occurred. Called 2-10 again, 2-10 called the same contractor to come out for a recall. The contractor advised it was the same issue. **FIRST RED FLAG: Filter Butler repaired the issue again but then proceeded to ask for the service fee of $125, after 2-10 advised us that there will be NO service fee if the same repair is needed. I had to call 2-10 while the contractor was at my house to explain how their lack of communication between each other caused unnecessary confusion. Another week passes and I noticed a leak in my ceiling, which I assume was from my AC unit, and sure enough, it was. That “toggle switch/ safety switch” was no longer working causing a leakage which caused water damage into my ceiling. **SECOND RED FLAG: That toggle switch/safety switch (keeping the drip pan from overflowing) was working fine until the contractor came out that second time advising “he fixed the issue.” Now we have water damage. This time I called the contractor directly and after further review, they decided that my AC unit was improperly installed. **My service agreement states this: “ …Modifications up to $250 per Service Agreement. Haul away/disposal fees. Items under manufacturer's warranty. Improper installation/repair/modification.” We reached out to corporate via email and they stated this: I understand that based on your current warranty you do have coverage for improper install, improper repair and/or improper modifications however we only provide coverage for those 3 when necessary to effect an eligible repair. **FINAL RED FLAG: NOWHERE in the service agreement did it state anything specific on what is considered an eligible repair or what qualifies as a covered improper install or modification. The vagueness and lack of specificity in this agreement seems intentional. The impact on the customer and the business relationship was not considered. NO ONE at 2-10 was able to assist with our issue. It was unsettling that no further attempts apart from simple explanations was made to reconcile the issue. We dread the fact that we renewed our warranty for another year spending close to $700, FOR NOTHING. We have been dealing with this issue for FIVE weeks now. And we are still left high and dry to find a company to fix our issue for a reasonable price.

6 years ago

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Joe Stambaugh Carlinville, IL

Fair price for what’s offered for coverage. Immediate assistance on getting someone to respond. If there is no one in their list, you can call someone bonded/insured near you.

6 years ago

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Arthur Leawood, KS

It takes a while on the phone to get hold of them and then it takes a while to get in contact with the service provider but once the problem has been diagnosed the service provider gets it fixed quickly of if not fixable 2-10 sends a check for a replacement.

6 years ago

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Gregory Vernon Youngstown, OH

My 1 1/2 year old refrigerator failed on July 13th and a service man came to look at it on 7/18. The motherboard was bad and it had to be ordered from S. Korea. It finally came in about 3 months later and when it was installed it was found another part was also bad. This was also back ordered and had to be ordered from S. Korea. After the second order I was at the point I had to purchase a new refrigerator. We are both seniors and going up and down stairs constantly to the old fridge in the basement was getting dangerous for my wife. It is now the end of November and the part still has not come in and the refrigerator is sitting in my garage. At this time I have not been contacted directly by 2-10 although I have called them several times.

7 years ago

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Drusilla O. Myles Sacramento, CA

I called to complain about being charged for a repair that was not a repair yes the technician came out my Fossett sprayer was Luis he tighten that and that stop the leak. The technician should have said I’m not even going to charge you for this I was in here Lestin two minutes idea call the company I got the runaround finally got somebody said the supervisor I believe his name was Brian was gonna call me back never received a callback to this day. As soon as I find another warranty program I am going to cancel this warrantee and go with somebody else .

7 years ago

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reese Sylvania, OH

our refrigerator stopped working, 2-10 customer service was very pleasant to work with. unfortunately the company sent out was very unprofessional, it has almost been 3 weeks and we still do not have the part that the repair company things "might" fix the problem because no one ordered it. repair company blames the warranty company and vice versa. we only get status because we call, no one updates us and there seems to be no one at the repair company or at the warranty company that has offered to make up for the error, even a rush delivery would have been nice if offered, since they never ordered it to begin with. repair company told me that it was on back order a week after they came out but then told us a week later it was never ordered. very disappointed in the service. Hoping future claims do not end up like this one.

7 years ago

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Jonette Vidinha Vancouver, WA

Customer service was very responsive when I filed a claim. Company service man sent out was very respectful, on time and professional. Repairs were done when promised with full satisfaction.

7 years ago

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Vickie Warrenton, MO

The warranty was included with the purchase of the home one year ago. I was so glad as I took advantage of it several times. The service was prompt and they were professional. I ended up renewing the contract for another year.

7 years ago

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David Block Jeffersonville, IN

Purchased a house 2 years ago that was a very nice house, but outdated. We wanted protection of the Home Warranty. Have had to use it twice now, and both experiences have been very favorable. Quick response time and friendly customer service.

7 years ago

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CATHY REINER Evansville, IN

My kitchen had flooded with water. The plumber came in the same day I called 210. He had to install a new pipe and snake the line. He did a nice job and it all works well now.

7 years ago

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Connie Hughes Mooresville, NC

We had a gas leak and gas had to be shut off. Called the 2-10 and they assigned it to the HVAC contractor. Problem was this was the Friday before the Xmas holidays. The HVAC contractor they provide only works M-F so it was Tuesday before anyone would come out to service the unit. They didn't find the leak the first instance and requested the gas company come to flag where the leak was. The gas company refused, so the HVAC contractor came back out again and checked all systems to find that the leak was the Hot Water Heater. They addressed the leak and got everything up and running. My only complaint was that I was without heat for 5 days because of the service provider 2-10 chose doesn't work after hours.

7 years ago

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Mohamad Khachab

A great company. I am glad I changed yo 2-10.

2 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Mohamad Khachab, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 2nd, 2025

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Jennifer Stanzione

Best coverage hands down. Highly recommend.

2 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Jennifer, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 30th, 2025

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Rich Gorgas

This is a great product and worth every cent to have

2 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Rich Gorgas, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2025

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Sandee

Technicians prompt, polite and efficient

2 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Sandee, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 11th, 2025

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Sandy J

Excellent warranty company. I will gladly renew for next year.

3 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Sandy J, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 8th, 2025

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Sachin Rana

It has been so value of money investment for my home . I have used their warranty and it has been packed with all different types of coverage that covers home devices and mostly thing inside house , i feel it totally secured now. I worked outside most of the time and i was afraid to leave house by itself . Even security does not work since thieves just wear masks and can rob easily even with security and motion sensor there.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Sachin Rana, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 19th, 2024

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Kelsey T.L. Lansing, MI

The Supreme Coverage plan by 2-10 Home Buyers Warranty has been a lifesaver for our family. It offers comprehensive protection and peace of mind like no other. From unforeseen repairs to superb customer service, 2-10 has us covered. This plan is worth every penny and has earned a well-deserved five-star rating!

2 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Kelsey T.L., we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 31st, 2023

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Michael Lovetro

I had 2–10 warranty included with the purchase price of my new home. I filed a couple claims and they were approved and fulfilled. I didn’t renew the contract when it expired because I went with another company that provided the same coverage with a lower deductible.

2 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Michael Lovetro, thank you for sharing!

Oct. 18th, 2023

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Liz

Amazing customer service and top notch coverage if you get the supreme (recommended) they have saved us from so many high ticket costs by being covered. We just buy the warranty and pay a co pay when the techs come out. The technicians are legitimate, licensed, insured and reputable. Highly recommended!

3 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Liz, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Nov. 28th, 2022

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Yamilka Coca Bakersfield, CA

2-10 Warranty has an easy portal to use to open and track your claim. They will assign you a vendor once your claim is submitted. At times I would need to follow up with vendors, if I had not received a call to set up an appointment. I was not as satisfied with that. Their prices are competitive in the market.. They offer really great customer service. Once we had a claim open for over 4 months and they tried everything to fix the appliance, however in the end they provided me the appliance payout to purchase a new model. I appreciated how they worked with us to bring the claim to a close.

3 years ago

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Reply from 2-10 Home Buyers Warranty

Hi , we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 15th, 2021

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cj thor Greenville, SC

I have had home warranties in the past but 2-10 Home Buyers Warranty exceeded our expectations. No hassles when submitting a claim. They send out qualified contractors for the repairs and dont try to place blame on the problem caused by something else.

4 years ago

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Reply from 2-10 Home Buyers Warranty

Hi CJ, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Nov. 4th, 2021

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Colin Peters

I’m a veteran and when my contract renewed the price went up by $40. They didn’t even give me a military discount

4 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Colin Peters, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 18th, 2025

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Teresa Lugo

I have been with this company over 20 years. Great service and claim process quick and easy.

5 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Teresa Lugo, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 20th, 2025

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Joseph

Liked everything associated with the company and its programs

11 months ago Edited June 13, 2025

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Reply from 2-10 Home Buyers Warranty

Hi Joseph, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Nicole Williams

The level of service from this company has been by far one of the worst I've ever experienced. The contractor they sent my part to, does not answer the phone nor have they been out to fix the problem. It is 97 degrees in my house; my family members both have asthma. The house is unhabitable.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Nicole Williams, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

May. 12th, 2025

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E Money313

The worse home warranty ever!!! They take claims but will find a contractor that is never available they don't contact you in a reasonable time it will be 2-3 days later after your claim has been filed then the contractors will take another 2-3 days before they even make it out to your home.... Very bad communication and very bad business....

8 months ago

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Reply from 2-10 Home Buyers Warranty

Hi E Money313, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Mar. 12th, 2025

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Nakenya Lennon

This is the best company hands down, I love the fact I just pay service fee and get quality work done each time.

8 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Nakenya, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 12th, 2025

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Ana

I have a lot of complaints with your company. The technician never properly repaired the dishwasher's fawcet, and very little water comes in. I asked you for another technician and you never responded to me. Ana C.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Ana, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Sep. 18th, 2024

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Jerusha

The gentle men was courteous and attentive to the work I need completed in my home.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Jerusha, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 13th, 2024

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Allison

I have a claim right now, outstanding that's been over 30 days. I have requested feedback from the service provider as well as 2-10 and haven't received any response to an update on my claim.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Allison, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Feb. 5th, 2024

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Barbara

I had a plumbing problem and they sent someone out who was able to fix it for me.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Barbara, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Rashad

I got a claim and repairman got attached with me and they came through and fixed the problem.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Rashad, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Jerold

They've all overall been positive. I had to use it for a refrigerator that was leaking.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Jerold, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Deborah Miami, FL

It is a slow process to solve a problem, but it is all good once the process is over.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Deborah, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Feb. 1st, 2024

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RN CO

Placing a claim to working with the contractor was so easy and fast with the portal.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi RN, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 18th, 2024

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George Transue Loganville, GA

2-10 is always very responsive. The service people they send are usually very good and friendly

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi George Transue, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 18th, 2024

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