2-10 Home Buyers Warranty: Read 4,412 User Reviews From Real Homeowners

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Lauren Mixon Warren, OH

Hard to navigate the website. Servicer who came out gave a receipt with only a date on it. Nothing specifies who to pay, them or the warranty provider.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lauren Mixon, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Kenneth Norfolk, VA

Somebody's in your area that can come up pretty quick and check out the situation so I like that.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kenneth, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Daunaisha Tytiauna Z Villa Rica, GA

I just had to use my warranty about a week ago and my air conditioning wasn't working, and they help me with my issues.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Daunaisha Tytiauna Z, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Janice Jacksonville, FL

They respond within a few days with the serviceman on site, and my problems are taken care of.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Janice, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Anonymous Louisville, KY

Used it a couple of times, not a bad experience. It's all been positive. It's very beneficial.

3 years ago

Reply from 2-10 Home Buyers Warranty

We're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Brandi Louisville, KY

The guy they sent broke our refrigerator and he still has not came back to fix it, so I lost all my food in my refrigerator or freezer, so I would need 2-10 to contact me immediately.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Brandi, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Oct. 21st, 2022

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Eugene Kim Houston, TX

Unlike others, 2-10 is the company that is willing to work with their customers.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Eugene Kim, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 26th, 2022

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Duane Salter Lexington, SC

Filed a claim 3 weeks ago and no word from 2-10. I am a 23 year Licensed Realtor and have sold 2-10 Warranties since 2003. I have made them over 100k and they haven't even responded.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Duane Salter, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Aug. 26th, 2022

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April Strickland Tucson, AZ

Poor customer service. They don't return calls or even answer the phone. We asked for a replacement cost, and never got it. Terrible terrible service. The company that you sent stole my air pods, also.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi April Strickland, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Aug. 26th, 2022

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Daniel Wright Simpsonville, SC

Everything went great. One place of improvement could be faster time to get someone on phone

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Daniel Wright, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Guthrie Littleton, CO

We've only had to call them twice and they took care of it immediately both times

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Guthrie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Kathy Tucson, AZ

They respond in timely manner, keep you updated, & use qualified service contractors.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kathy, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Michael Leesville, SC

They're always helpful and have great attitudes, even when customers get aggravated.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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D. Hastings

A/c went out, they did nothing .5 days later they sent service .hottest year in 50 yrs,I had today 15 nites out of house. I gave up called another company!

3 years ago Edited August 11, 2022

Reply from 2-10 Home Buyers Warranty

Hi D. Hastings, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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S. F. Cary, NC

Service has been delayed due to late responses and mistakes in ordering equipment. An HVAC and furnace replacement has been delayed over six weeks due to 2-10's service issues.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi S. F. , thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Ronny Howerton Hoschton, GA

They did absolutly nothing when my washer broke. The technician said it was not fixable and 2-10 didn't help with getting a new one event though I have the $1000 coverage. I will not renew this service next year

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ronny Howerton, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Jeffrey Puleo Jacksonville, FL

Without hot water or water to my house for over two weeks or take a settlement for an amount that doesn't even cover the cost of a hot water heater. And then head to install it myself.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jeffrey Puleo, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Brenda McDonough, GA

The people that have come out are professional, very timely, and kept in contact.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Brenda, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Jaime Richmond, TX

I recently had a technician came out to diagnose a problem. He gave a diagnosis then he had to come back and fix it again because he was wrong.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jaime, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Lillian Willard, NC

Love the staff and Lyslee is the best!! Live in the country so this is peace of mind.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lillian, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Marie Hyattsville, MD

They always pulled through for me. They helped with a repair for my refrigerator.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Marie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Debra Michener

There is no way to speak to a "real" person.

3 years ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hi Debra Michener , thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Cassondra L Blackmon Olive Branch, MS

My experience with 2-10 was terrible. I've been with the company for 7 years and I recently had a service call. The contractor was lazy and blatantly lied about me damaging my own fridge. I cakl

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cassondra L Blackmon, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Kelvin Portsmouth, VA

Recently I called them for a service for my air condition. It took about three weeks for someone to call me back and nothing was never done. I am not satisfied with the warranty. Nobody follows through.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kelvin, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 1st, 2022

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Angela Supply, NC

It was horrible, I would never recommend them to anybody ever again. I was a customer for forty years and it is horrible service. It took four months to get my fridge repaired.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Angela, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 1st, 2022

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Dollie Peoria, AZ

They were very helpful it was an easy process. I just needed to have my pull pump resolved.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dollie, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Michael Magnolia, TX

No one has called me back. It was two and a half weeks from the time I called until the time they finally called me back to schedule and by that point we already had it taken care of and paid.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jul. 28th, 2022

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Sandra B Auburn, GA

They are timely with getting contractors out and returning emails or phone calls.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sandra, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Anonymous Holly Ridge, NC

I had an AC issue and scheduled somebody to come out and they took care of the issue.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Mark Fernandina Beach, FL

They came out when my AC was not working properly and they put more Freon in and its working as it should be.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mark, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Carolyn Lakeside, VA

They answered my questions and my concerns and I was pleased with the company that I used.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Carolyn, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Maurice Baker Guyton, GA

It's going on 2years in my new home and my work order request has not yet been taking care of. I've scheduled an appointment on several occasions where 2 10 warranty had to reschedule but still never followed up me

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Maurice, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jul. 21st, 2022

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Ken Thomas

You pay your annual premium, $100 for a visit by a technician and then you have to pay for the part that has to be installed. Instead of the technician using the part from his stock, he has to order it it from 210. I had to wait three weeks even after escalating the case and it was 90 in my home for that whole period of time.

3 years ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hi Ken, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Hector M. Andrades Columbus, GA

Their Service Is Awesome, Their Motto Should Be , " Taking Care Of The Home Owner"

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Hector, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Sara Winnabow, NC

My freezer went out on the refrigerator and they fixed it. They're very efficient.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sara, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Anonymous Rockville, MD

I had a very positive experience the one time I used 2-10 for a plumbing issue that they addressed.

3 years ago

Reply from 2-10 Home Buyers Warranty

We're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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John Weitz Gilbert, AZ

Most experiences have been no issues with you. The vendors not so great in response times.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi John, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Sherry Raymer Bertram, TX

Office staff were great, but the first repair company didn't call back or show up. Second guy was great.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sherry, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Mike moore Cincinnati, OH

I needed someone to look at my dishwasher, and someone came to look at my sump pump but he wanted to look at my garbage disposal so not the service I expected

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mike, we're sorry you didn't get the service you expected. If you are still needing your dishwasher looked at, please submit a dishwasher claim through our portal or give us a call and we'll be happy to help.

Jun. 30th, 2022

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John Franks Texarkana, AR

Very professional and you get taken care of quickly. The customer service is unbearable!!

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi John, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Nicole Conroe, TX

Easy to use when I had to. Received a fast response from the company to schedule.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Nicole, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Susan Popke Oxford, OH

All our concerns/questions with covered items in our home have been dealt with promptly

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Susan, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Jackie Bryant Lawrenceville, GA

As a client I am heard. Everyone goes out of their way to provide the best service.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jackie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Madelynn cote Pelham, AL

I have been waiting for my replacement washer for more than a month now...yesterday they texted and said it was going to be delivered but now they have no record of my order...I have kids and I need my washer back....

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Medelynn, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jun. 22nd, 2022

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S Paragould, AR

I made a claim online and somebody came out within twenty four hours. It was great.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi S, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Martin Pflugerville, TX

Anytime I contacted the customer support they were very helpful. Everything was good.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Martin, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Angelica Johnson Centerville, GA

Customer experience has been great, and every service has been followed up on in a timely manner.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Angelica, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Joshua Maniaci Smiths, AL

Slow to dispatch technicians. Tries to cut corners in order to save money, which ended up costing me hundreds of dollars and many months of discomfort of a 2.5 year period.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Joshua, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Tam Charleston, SC

They take care of me. If we had any problems they got it taken care of right away.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tam, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Natasha Decatur, GA

Recently, my dishwasher wasn't working and I called them and I got a prompt response.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Natasha, we're glad to hear your dishwasher got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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