2-10 Home Buyers Warranty: Read 4,468 User Reviews From Real Homeowners

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Verified Customer

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Danette Tucson, AZ

The quick response and the quality of service providers that have taken care of my home issues.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Danette, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 6th, 2023

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Emmit Booth Clarksville, TN

2-10 has an amazing customer service team and always go above and beyond to assist.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Emmit Booth, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 5th, 2023

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Niel Cafone Philadelphia, PA

Would like to request the service provider when opening a service request rather than waiting for it to be assigned.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Niel Cafone, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 5th, 2023

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Christopher

The couple times that I've had any sort of issues come up, I called them up and they got me taken care of really fast.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Christopher, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

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Verified Customer

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Jack

My A/C went out and they got me a contractor and they basically did that pretty quick.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jack, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Debra

They're very courteous, efficient, on time, and pleasant. I don't have any complaints whatsoever.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Debra, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Karen

They were responsive and the person came the next day to check on the situation.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Karen, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Perry

I find them dependable, and when I call somebody, I get to speak to a real person, and that's important.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Perry, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Dmitry

Our cooktop was broken 2 weeks ago and we filed a claim and 2 weeks later, we don't have any new cooktop and we don't know why.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dmitry, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jul. 10th, 2023

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Verified Customer

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David

They're really fast and responsive. It was easy to file a claim and they actually paid out.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi David, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Antionette

They're pretty good, they come in when they say they're going to come and they fix the problem.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Antionette, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Barbara Jacksonville, FL

Service takes too long No warranty was given to me on the hot water heater after my part was $665 No one responds when I ask for a receipt of this service

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Barbara, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Jun. 5th, 2023

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Priti Dallas, TX

They send repairman out promptly and if they can’t fix it, like my A/C, they replace it.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Priti, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 18th, 2023

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Richard Moncks Corner, SC

I had two problems and 2-10 Home Buyers Warranty covered both quickly and without a problem!

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Richard, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 18th, 2023

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Benzina Charleston, SC

I've been satisfied with the work. I've been able to be successful using it every time.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Benzina, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 13th, 2023

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Verified Customer

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James Georgetown, OH

My furnace went out and I called 2-10 and had no problems with getting it processed.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi James, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 13th, 2023

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Verified Customer

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Kiara Converse, TX

They're very responsive when I've had questions, and able to help me in a timely manner.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kiara, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 10th, 2023

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Anonymous Braselton, GA

Whenever I called them, they always sent someone out and the problem was solved.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 10th, 2023

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Barbara Lees Summit, MO

The customer service is great. When I call, they respond immediately. I've never had a problem.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Barbara, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 10th, 2023

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Verified Customer

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Nicki Columbus, GA

Every time I use them, I get results quickly, and I have my service done within 24 hours.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Nicki, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 10th, 2023

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Verified Customer

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Michael Buford, GA

Anyone that I've spoken with, they've been most helpful to make sure to accommodate my needs.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 10th, 2023

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Verified Customer

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Marsha Salee Evansville, IN

Great website, easy scheduling of work, quick feedback and professional service!

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Marsha Salee, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Verified Customer

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Catherine A Jackson Bloomingdale, GA

The service has been easy to deal with. Fast and friendly technicians and knowledgeable.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Catherine A Jackson, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Janice Banister Luthersville, GA

Because u have to keep paying the service fee over and over even after the contractor was already at my house multiple times and didn't resolve the issue

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Janice Banister, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Verified Customer

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Christina Snellville, GA

They're always on time, they have the best contractors and their customer service is superb.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Christina, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Tracy Lawrenceville, GA

Efficient service and understanding customer service representatives who understand your needs

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tracy , thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Jefffrey Alascio Simpsonville, SC

it was apparent the first repair fixed the issue but caused the second and had to pay another $100 to another service provider.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jefffrey Alascio, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Lauren Mixon Warren, OH

Hard to navigate the website. Servicer who came out gave a receipt with only a date on it. Nothing specifies who to pay, them or the warranty provider.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lauren Mixon, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Kenneth Norfolk, VA

Somebody's in your area that can come up pretty quick and check out the situation so I like that.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kenneth, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Daunaisha Tytiauna Z Villa Rica, GA

I just had to use my warranty about a week ago and my air conditioning wasn't working, and they help me with my issues.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Daunaisha Tytiauna Z, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Janice Jacksonville, FL

They respond within a few days with the serviceman on site, and my problems are taken care of.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Janice, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Anonymous Louisville, KY

Used it a couple of times, not a bad experience. It's all been positive. It's very beneficial.

3 years ago

Reply from 2-10 Home Buyers Warranty

We're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Brandi Louisville, KY

The guy they sent broke our refrigerator and he still has not came back to fix it, so I lost all my food in my refrigerator or freezer, so I would need 2-10 to contact me immediately.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Brandi, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Oct. 21st, 2022

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Eugene Kim Houston, TX

Unlike others, 2-10 is the company that is willing to work with their customers.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Eugene Kim, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 26th, 2022

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Duane Salter Lexington, SC

Filed a claim 3 weeks ago and no word from 2-10. I am a 23 year Licensed Realtor and have sold 2-10 Warranties since 2003. I have made them over 100k and they haven't even responded.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Duane Salter, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Aug. 26th, 2022

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April Strickland Tucson, AZ

Poor customer service. They don't return calls or even answer the phone. We asked for a replacement cost, and never got it. Terrible terrible service. The company that you sent stole my air pods, also.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi April Strickland, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Aug. 26th, 2022

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Daniel Wright Simpsonville, SC

Everything went great. One place of improvement could be faster time to get someone on phone

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Daniel Wright, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Guthrie Littleton, CO

We've only had to call them twice and they took care of it immediately both times

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Guthrie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Kathy Tucson, AZ

They respond in timely manner, keep you updated, & use qualified service contractors.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kathy, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Michael Leesville, SC

They're always helpful and have great attitudes, even when customers get aggravated.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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D. Hastings

A/c went out, they did nothing .5 days later they sent service .hottest year in 50 yrs,I had today 15 nites out of house. I gave up called another company!

3 years ago Edited August 11, 2022

Reply from 2-10 Home Buyers Warranty

Hi D. Hastings, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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S. F. Cary, NC

Service has been delayed due to late responses and mistakes in ordering equipment. An HVAC and furnace replacement has been delayed over six weeks due to 2-10's service issues.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi S. F. , thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Ronny Howerton Hoschton, GA

They did absolutly nothing when my washer broke. The technician said it was not fixable and 2-10 didn't help with getting a new one event though I have the $1000 coverage. I will not renew this service next year

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ronny Howerton, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Jeffrey Puleo Jacksonville, FL

Without hot water or water to my house for over two weeks or take a settlement for an amount that doesn't even cover the cost of a hot water heater. And then head to install it myself.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jeffrey Puleo, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Brenda McDonough, GA

The people that have come out are professional, very timely, and kept in contact.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Brenda, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Jaime Richmond, TX

I recently had a technician came out to diagnose a problem. He gave a diagnosis then he had to come back and fix it again because he was wrong.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jaime, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Lillian Willard, NC

Love the staff and Lyslee is the best!! Live in the country so this is peace of mind.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lillian, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Marie Hyattsville, MD

They always pulled through for me. They helped with a repair for my refrigerator.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Marie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Debra Michener

There is no way to speak to a "real" person.

3 years ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hi Debra Michener , thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Cassondra L Blackmon Olive Branch, MS

My experience with 2-10 was terrible. I've been with the company for 7 years and I recently had a service call. The contractor was lazy and blatantly lied about me damaging my own fridge. I cakl

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cassondra L Blackmon, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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