2-10 Home Buyers Warranty: Read 4,468 User Reviews From Real Homeowners

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Arthur Leawood, KS

It takes a while on the phone to get hold of them and then it takes a while to get in contact with the service provider but once the problem has been diagnosed the service provider gets it fixed quickly of if not fixable 2-10 sends a check for a replacement.

7 years ago

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Gregory Vernon Youngstown, OH

My 1 1/2 year old refrigerator failed on July 13th and a service man came to look at it on 7/18. The motherboard was bad and it had to be ordered from S. Korea. It finally came in about 3 months later and when it was installed it was found another part was also bad. This was also back ordered and had to be ordered from S. Korea. After the second order I was at the point I had to purchase a new refrigerator. We are both seniors and going up and down stairs constantly to the old fridge in the basement was getting dangerous for my wife. It is now the end of November and the part still has not come in and the refrigerator is sitting in my garage. At this time I have not been contacted directly by 2-10 although I have called them several times.

7 years ago

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Drusilla O. Myles Sacramento, CA

I called to complain about being charged for a repair that was not a repair yes the technician came out my Fossett sprayer was Luis he tighten that and that stop the leak. The technician should have said I’m not even going to charge you for this I was in here Lestin two minutes idea call the company I got the runaround finally got somebody said the supervisor I believe his name was Brian was gonna call me back never received a callback to this day. As soon as I find another warranty program I am going to cancel this warrantee and go with somebody else .

7 years ago

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reese Sylvania, OH

our refrigerator stopped working, 2-10 customer service was very pleasant to work with. unfortunately the company sent out was very unprofessional, it has almost been 3 weeks and we still do not have the part that the repair company things "might" fix the problem because no one ordered it. repair company blames the warranty company and vice versa. we only get status because we call, no one updates us and there seems to be no one at the repair company or at the warranty company that has offered to make up for the error, even a rush delivery would have been nice if offered, since they never ordered it to begin with. repair company told me that it was on back order a week after they came out but then told us a week later it was never ordered. very disappointed in the service. Hoping future claims do not end up like this one.

7 years ago

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Jonette Vidinha Vancouver, WA

Customer service was very responsive when I filed a claim. Company service man sent out was very respectful, on time and professional. Repairs were done when promised with full satisfaction.

7 years ago

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Vickie Warrenton, MO

The warranty was included with the purchase of the home one year ago. I was so glad as I took advantage of it several times. The service was prompt and they were professional. I ended up renewing the contract for another year.

7 years ago

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David Block Jeffersonville, IN

Purchased a house 2 years ago that was a very nice house, but outdated. We wanted protection of the Home Warranty. Have had to use it twice now, and both experiences have been very favorable. Quick response time and friendly customer service.

7 years ago

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CATHY REINER Evansville, IN

My kitchen had flooded with water. The plumber came in the same day I called 210. He had to install a new pipe and snake the line. He did a nice job and it all works well now.

7 years ago

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Connie Hughes Mooresville, NC

We had a gas leak and gas had to be shut off. Called the 2-10 and they assigned it to the HVAC contractor. Problem was this was the Friday before the Xmas holidays. The HVAC contractor they provide only works M-F so it was Tuesday before anyone would come out to service the unit. They didn't find the leak the first instance and requested the gas company come to flag where the leak was. The gas company refused, so the HVAC contractor came back out again and checked all systems to find that the leak was the Hot Water Heater. They addressed the leak and got everything up and running. My only complaint was that I was without heat for 5 days because of the service provider 2-10 chose doesn't work after hours.

8 years ago

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Angela Scott

Every tech has been professional and honest.

2 months ago

Reply from 2-10 Home Buyers Warranty

Hi Angela Scott, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 17th, 2026

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Stacey Holden

Home warranty coverage gives me pieces of my

2 months ago

Reply from 2-10 Home Buyers Warranty

Hi Stacey Holden, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 12th, 2026

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Yvonne Adams

This is the best homeowner insurance I ever had.

2 months ago

Reply from 2-10 Home Buyers Warranty

Hi Yvonne Adams, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 25th, 2026

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Tracy Sewell

From the time I called service was fast and accurate

2 months ago

Reply from 2-10 Home Buyers Warranty

Hi Tracy Sewell, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 25th, 2026

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Verified Customer

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Fred

Good service, however co-pay could be a bit lower

4 months ago

Reply from 2-10 Home Buyers Warranty

Thank you, Fred! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 15th, 2026

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Verified Customer

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Mark

the heater works now, thank you very much

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Mark, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 9th, 2026

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Verified Customer

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Laura

Dependable good employees helpful. Easy app

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Laura, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 8th, 2026

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Verified Customer

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Erik

I am not renewing. Too expensive compared to the competition

4 months ago

Reply from 2-10 Home Buyers Warranty

Thank you, Erik! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 8th, 2026

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Larry

Issue resolved promptly and professional, very pleased

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Larry, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 6th, 2026

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LESLIE COOK

Service was within two days and the technician was very professional.

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi LESLIE COOK, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 4th, 2026

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Dominique Sorgeloos

Extremely timely and great service technicians send by 2-10 Home Buyers.

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi Dominique Sorgeloos, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 26th, 2026

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Miles Dalton

Easy to report problems and very quick response with great contractor’s

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi Miles Dalton, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 22nd, 2026

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Sachin Rana

It has been so value of money investment for my home . I have used their warranty and it has been packed with all different types of coverage that covers home devices and mostly thing inside house , i feel it totally secured now. I worked outside most of the time and i was afraid to leave house by itself . Even security does not work since thieves just wear masks and can rob easily even with security and motion sensor there.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Sachin Rana, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 19th, 2024

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Kelsey T.L. Lansing, MI

The Supreme Coverage plan by 2-10 Home Buyers Warranty has been a lifesaver for our family. It offers comprehensive protection and peace of mind like no other. From unforeseen repairs to superb customer service, 2-10 has us covered. This plan is worth every penny and has earned a well-deserved five-star rating!

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kelsey T.L., we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 31st, 2023

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Michael Lovetro

I had 2–10 warranty included with the purchase price of my new home. I filed a couple claims and they were approved and fulfilled. I didn’t renew the contract when it expired because I went with another company that provided the same coverage with a lower deductible.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Michael Lovetro, thank you for sharing!

Oct. 18th, 2023

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Liz

Amazing customer service and top notch coverage if you get the supreme (recommended) they have saved us from so many high ticket costs by being covered. We just buy the warranty and pay a co pay when the techs come out. The technicians are legitimate, licensed, insured and reputable. Highly recommended!

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Liz, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Nov. 28th, 2022

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Yamilka Coca Bakersfield, CA

2-10 Warranty has an easy portal to use to open and track your claim. They will assign you a vendor once your claim is submitted. At times I would need to follow up with vendors, if I had not received a call to set up an appointment. I was not as satisfied with that. Their prices are competitive in the market.. They offer really great customer service. Once we had a claim open for over 4 months and they tried everything to fix the appliance, however in the end they provided me the appliance payout to purchase a new model. I appreciated how they worked with us to bring the claim to a close.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi , we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 15th, 2021

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cj thor Greenville, SC

I have had home warranties in the past but 2-10 Home Buyers Warranty exceeded our expectations. No hassles when submitting a claim. They send out qualified contractors for the repairs and dont try to place blame on the problem caused by something else.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi CJ, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Nov. 4th, 2021

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Beetle Batie

Everything is great with 2-10 Home Warranty Services. I can't find anything else to say.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Beetle Batie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 15th, 2026

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Mary Hagood

Timely response and scheduling was great! Tech was awesome! Clearly knowledgeable and professional.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Mary Hagood, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 8th, 2026

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Virginia Scheurer

Niles Appliance repair is a great service provider for 2-10. 2-10 service is very easy to use and helpful.

6 months ago Edited March 24, 2026

Reply from 2-10 Home Buyers Warranty

Hi Virginia Scheurer, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 13th, 2025

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Jay Mayz

I love how easy it was to submit a claim online. Communication was great and the service was awesome!

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Jay Mayz, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 27th, 2025

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Verified Customer

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Ana

I have a lot of complaints with your company. The technician never properly repaired the dishwasher's fawcet, and very little water comes in. I asked you for another technician and you never responded to me. Ana C.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Ana, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Sep. 18th, 2024

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Verified Customer

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Jerusha

The gentle men was courteous and attentive to the work I need completed in my home.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Jerusha, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 13th, 2024

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Verified Customer

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Allison

I have a claim right now, outstanding that's been over 30 days. I have requested feedback from the service provider as well as 2-10 and haven't received any response to an update on my claim.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Allison, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Feb. 5th, 2024

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Verified Customer

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Barbara

I had a plumbing problem and they sent someone out who was able to fix it for me.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Barbara, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Verified Customer

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Rashad

I got a claim and repairman got attached with me and they came through and fixed the problem.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Rashad, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Verified Customer

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Jerold

They've all overall been positive. I had to use it for a refrigerator that was leaking.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jerold, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Verified Customer

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Deborah Miami, FL

It is a slow process to solve a problem, but it is all good once the process is over.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Deborah, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Feb. 1st, 2024

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Verified Customer

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RN CO

Placing a claim to working with the contractor was so easy and fast with the portal.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi RN, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 18th, 2024

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Verified Customer

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George Transue Loganville, GA

2-10 is always very responsive. The service people they send are usually very good and friendly

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi George Transue, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 18th, 2024

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Verified Customer

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Alexa Chavez Denver, CO

They helped me a lot when I needed, they did a great job every time that I need a service.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Alexa Chavez, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 27th, 2023

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Verified Customer

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William

Everyone answered our questions in a timely manner and everything was just handled very quickly.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi William, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Verified Customer

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Richard

Whenever I have called for service they have always gotten a response right away.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Richard, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Verified Customer

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Gary

Our questions and concerns were answered and explained very thoroughly and very expeditious.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gary, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Verified Customer

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Beatrice

I was unable to get a work order in through the portal, so they actually helped me get it when I called in personally.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Beatrice, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Verified Customer

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Michele Seitz Virginia Beach, VA

It's easy to schedule a service order on line and the contractor quickly schedules the appointment.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Michele Seitz, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Verified Customer

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Brenda

My air conditioner went out in July and it was fixed the next day. But it's hard to find a person to actually talk to.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Brenda, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Veronica

I need a plumber and he came as soon as they received the order. Then he stayed until he solved the problem.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Veronica, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Mark

I bought a microwave and a dishwasher and was given $150 towards their purchase.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mark, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 13th, 2023

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Verified Customer

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Terri Hartloff Olathe, KS

Fast service, convenience. It is a good peace of mind to have warranty coverage.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Terri Hartloff, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 11th, 2023

2-10 Home Buyers Warranty Reviews