2-10 Home Buyers Warranty: Read 4,063 User Reviews From Real Homeowners

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Corey Thedford

It took 5 months of fighting just to get a replacement fridge. Worst experience ever from a warranty company. 210 should not be in business and I am sharing that feedback with others

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Corey, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Craig Delaney

Have made two claims since signing on and neither have been resolved. The second one on my dishwasher has been back and forth and have had 5 seperate service visits with no resolution.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Craig, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Apr. 11th, 2022

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Upset

I understand the need to limit cost, however there is a limit when it comes to a unit that needs replaced. I should have never needed to wait 6 weeks for my fully broken silver to be replaced.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Verified Customer

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Courtney George

Nothing is covered in the warranty. Every time I call for a repair it's something that's not covered or if the vendor comes that I pay a $75 deductible, to be told that the problem is not covered. I've waisted $1600.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Courtney, we're sorry to hear how you feel. What you described is not the experience we aim to provide as we pay out 97.5% of all claims placed with us. If you feel we did not honor our coverage, please give us a call and we will review your claim with you. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time.

Apr. 11th, 2022

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Danielle

It is very difficult to get someone on the line as a homeowner but if you call as a service provider, they pick up immediately.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Danielle, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Verified Customer

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Eunice

Usually when I call them they do what they are supposed to and set up an appointment. It is great.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Eunice, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Evelyn

Take a long time to process claims. I had to speak to multiple to get them to decided if my fridge was included. They should better explain the options and try to come up with to solve problems.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Evelyn, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Verified Customer

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Navid

I just used it to fix my heater and the board to be replaced. Easy to use coverage.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Navid, we're glad to hear your heater got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Verified Customer

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Keith

Good customer support. We had a refrigerator busted two ten set someone else to repair it.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Keith, we're glad to hear your refrigerator got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Jackie

It was just very seamless. They called me and schedule the technician to come out.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Jackie, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Verified Customer

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Ashley

I just used it not long ago and I'm still waiting on the appliance to be delivered.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ashley, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Verified Customer

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Deidre Camden, OH

Timely responses. Had an electrical issue and the problem was fixed, the company did enough.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Deidre, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 5th, 2022

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Martika J-M Lawrenceville, GA

Not worth it, rude, incredibly difficult to speak with representatives, inconsistent information that costs the customer lots of money and time. Highly unprofessional. Take your money elsewhere.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Martika, we're sorry to hear about the issues you've experienced. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Apr. 5th, 2022

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Verified Customer

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Susan Gahagan Evansville, IN

They identified the problem and sent someone to take care of it while keeping me informed.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Susan, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 5th, 2022

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Sean Clements, MD

We had a lot of difficulties the first year. They fixed everything and it was fine.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sean, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 31st, 2022

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Steve Birmingham, AL

Very pleased with the companies that they used to repair my refrigerator they did a good job.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Steve, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 31st, 2022

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Anonymous Sewickley, PA

It's very upsetting when you spend all this money on buying a house and a warranty and when you call them, you're told your claim is denied. The claimed my problem was preexisting.

2 years ago

Reply from 2-10 Home Buyers Warranty

We're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Verified Customer

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Gevonnia Orange Park, FL

They were quick to have someone come out and solve the problem with the air conditioning.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gevonnia, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Erica Niles, OH

The company they got us was very professional. They got me a date and time to fix my water heater.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Erica, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 23rd, 2022

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Darrell

You don't always have the money and this was an easy way to make sure things get fixed when they needed to.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Darrell, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 23rd, 2022

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Verified Customer

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Dempsey

I have used my warranty several times and they came through everytime. They do excellent service.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Dempsey, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 23rd, 2022

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Verified Customer

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Susan Pullin Leesburg, VA

Great experience when my AC compressor failed within months of moving into my new house.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Susan, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 17th, 2022

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Nicole Wills-Carroll Clinton, MD

This company is very reliable company. Highly recommend this to my friends and family.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Nicole, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 17th, 2022

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Alexander Nunez Mora Ormond Beach, FL

Issues with parts order. Customer service giving misinformation regarding parts order and shipped part to the wrong place.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Alexander, thank you for your feedback and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Trameka Peterson Woodbridge, VA

Terrible customer service. They take no responsibility for the contractors they hire. 2-10 reps are not helpful and never transfer you to a supervisor that can actually help. Will never use this service again!

2 years ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hi Trameka, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Verified Customer

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Gregory Twery Jacksonville, NC

I have used other companies.... 2-10 is the most reliable for both service and amounts covered!

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Gregory, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Jane merves Valrico, FL

I was perfectly happy until my last experience with having my a/c repaired. I paid twice in a matter of one week for the service call

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jane, we're sorry to hear how you feel about your recent experience. If you feel we have made an error in handling your claim, please give us a call so we can resolve it. Thank you for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Miguel Garcia Chalfont, PA

Quick response time. The technician dispatched was knowledgeable and friendly. Great service!

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Miguel, we're so glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Scott Warren Stanley Hampton, GA

Thus far the one time I needed them, they came a repaired my appliance with no problem

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Scott, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Erick Knoxville, TN

Water heater went out and they came and had it replaced within two weeks. It is good. I trust them.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Erick, we're glad to hear your furnace got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Robert Tucson, AZ

My friend had a good experience with them so I have them a try. They got my heater fixed for me.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, we're glad to hear your heater got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Pierre Sanders Colorado Springs, CO

I had a problem with my hot water heater and 2-10 Home Warranty had it replaced in a few days.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Pierre, we're glad to hear your water heater got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 7th, 2022

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Michelle Washngton Jacksonville, FL

Always respond within 30 minutes of my request and very helpful and kind when speaking to someone

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Michelle, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 7th, 2022

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Sean Broadus Dumfries, VA

Every time we've needed them they've been right there in a reasonable amount of time.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sean, we can't ask for much more than that! Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 7th, 2022

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Juan Silva Tucson, AZ

Yearly increase in price makes me hesitant to continue, but mostly satisfied with the service provided.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Juan, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 7th, 2022

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Katrina Dayton, OH

It is easy to submit a claim online. They don’t send specialists so I am having continued issues with the furnace.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Katrina, thank you for sharing. If you are still experiencing issues with your furnace, please give us a call and we will be happy to get it resolved. Thanks again for your support and for being a part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Charmaine Portsmouth, VA

Professional and done in a timely manner. Customer service satisfied me. They are the best company.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Charmaine, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Anita Marietta, GA

Recently used it for a plumbing issue. It is not easy to contact them over the weekend. I don’t have any other issues.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anita, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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John Lewis Poquoson, VA

They were fantastic in replacing my 18-year-old heat pump with a new unit when it went out.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi John, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Mike Cary Saint Augustine, FL

Everything has been repaired - with one service fee - even if it takes three tries.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mike, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Curtis Fairborn, OH

Sometimes I have to wait a long time on the phone. The contractor was very good.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Curtis, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 23rd, 2022

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Bernadine Keaton Puyallup, WA

Easy to use, quality service providers. Excellent customer service in Sales & Service follow up.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bernadine, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 16th, 2022

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John Huntsville, AL

Right on the ball getting our issues dealt with. Had a plumber come out and fix the problem.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi John, we're so glad to hear your experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 16th, 2022

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Denise Ransom Castroville, TX

The response time is great and they keep you informed on every step what to expect.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Denise, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Nancy Zuniga Tucson, AZ

I wish the service call fee was lower, but they do respond quickly in sending out a reliable repair person.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Nancy, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 16th, 2022

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Brenda De Leon Stostad Austin, TX

Terrible customer service, incredibly long wait times, known by local vendors to always deny claims, I am so upset up my realtor for recommending this company as they are so disappointing.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Brenda, we're sorry to hear how you feel. What you described is not the experience we aim to provide as we pay out 97.5% of all claims placed with us. If you feel we did not honor our coverage, please give us a call and we will review your claim with you. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time.

Feb. 16th, 2022

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Joseph Chester, VA

I used them to replace the furnace on my house and it is a very positive experience.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Joseph, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Laura Mason, OH

There have been untimely delays in service. I had a simple plumbing issue and it took three months to do get it done because they refused to do it. I have been unable to talk to customer service.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Laura, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to assist in any way we can.

Feb. 10th, 2022

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Suzanne Fredericksburg, VA

Sometimes the contractors they use are not good. I did get my refrigerator replaced by them recently.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Suzanne, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Anonymous Greenwood, IN

Some of the contractor don’t reply and should be avoided but 2-10’s customer service is always responsive and good.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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