2-10 Home Buyers Warranty: Read 4,439 User Reviews From Real Homeowners

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Verified Customer

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Lucy Dorcy Marana, AZ

Saved me more than $3k on A/C repair. L&M HVAC very professional. Would use them again.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lucy, we're glad to hear we were able to save you so much! Thanks for the review and for being a part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Verified Customer

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Michelle R Henderson Montrose Heights, VA

They respond immediately and I have never had a problem with my issue being taken care of

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Michelle, we're glad to hear that! We appreciate your review and appreciate you being a part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Michele A Brown Humble, TX

great service, patient, kind, detailed. knowledgeable, and great at following up

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Michele, just one of your descriptions would make us happy, but all of them? We're grinning ear to ear! Thanks for the review, and more importantly, thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Verified Customer

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Prayaga Prasad Matthews, NC

Customer service, quality of the contractors, quick response for the service requests

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Prayaga, thank you for sharing! We appreciate you being a part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Verified Customer

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Regina Luna Winder, GA

The contractors are always very knowledgeable and happy to answer any questions you may have.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Regina, we're glad to hear our contractors have taken great care of you. Thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Verified Customer

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Pleas Berry

I'v always has excellent service/response from the company. The contracted service Personnel/Organizations so far has been excellent

4 years ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Thanks for the great review, and more importantly, thank you for being the best part of 2-10 Home Buyers Warranty!

Sep. 10th, 2021

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Verified Customer

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Christopher Blaisdell Waynesville, OH

It took 3 months to get a refrigerator replaced. I was disappointed that it too so long and then only got a fraction of the cost of a new one.

4 years ago

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Verified Customer

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SEM Lithonia, GA

It was a speedy turnaround for reporting the issue and having the issue resolved.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for your fantastic rating. Everyone at 2-10 Home Buyers Warranty works really hard to make it easy for you to recommend our services to others. Thank you for your continuing business!

Jun. 21st, 2021

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Verified Customer

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Jennifer Sampson Chesterfield, VA

They use sub-standard contractors. Also, I hard to speak with a representative; I've been on hold for up to 2 hours before speaking with someone and in some cases longer than that in which I just hung up.

4 years ago

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Verified Customer

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Ljiljana Minwalla Philadelphia, PA

terrible customer service, long phone wait times, horrible contractor experience, grossly overpaying for repairs without 2-10 providing any explanation or resolution. Especially horrible service from Diana D

4 years ago

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Verified Customer

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Derrick Love Tucker, GA

It took several months for the appliance to be replaced. Also, delivery crew would not install because water was in the line. We had to take up stairs and install ourselves.

4 years ago

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Verified Customer

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Jennifer Hall Aurora, CO

Ease of claims and the sales person who I spoke to (Courtney) was so nice and professional

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Jennifer, we’re glad that you had such a great experience with Courtney. We pride ourselves on our customer service, so we appreciate your feedback. Always let us know if 2-10 Home Buyers Warranty can help you any further!

Jul. 14th, 2021

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Verified Customer

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Adwina Mullen Red Oak, TX

They are EXTREMELY difficult to contact! Can't email and wait times on calls are over an hour and then the person you reach can't help so says someone will call you back and that doesn't happen. Would rate a 0 if possible.

4 years ago

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Verified Customer

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Tom Carter Elizabethtown, KY

I had an emergency work order and ended up having a contractor do the work...I paid over 500 and was reimbursed only 200

4 years ago

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Verified Customer

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Ashutosh Singh Dayton, OH

Focus is always to deny customers claims. Got charged 800$ for getting charged one shower knob. Either company is having worst service provider or planning to go out of business soon.

4 years ago

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Verified Customer

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Clifford Brandon Virginia Beach, VA

2-10's warranty plan is not complete coverage, but it covers a lot. I used it to have a blower motor replaced.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your feedback, we are a limited service agreement. We appreciate your continued support.

Jun. 21st, 2021

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Verified Customer

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Samantha Mccriskin Virginia Beach, VA

Every time I've had to call, I have to wait for forty five minutes to actually speak to a human and usually that's not the person who can help me so I have to be transferred three times.

4 years ago

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Verified Customer

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Bryan Virginia Beach, VA

Horrible customer service, they are not customer driven. Our refrigerator went out and I called them and it turned out our refrigerator wasn’t a part of it and we were not compensated for all the money.

4 years ago

Reply from 2-10 Home Buyers Warranty

We are concerned to see you left a us low rating. If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message om our Facebook page or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

Jun. 21st, 2021

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Verified Customer

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Ado Virginia Beach, VA

They did a good job replaced my conditioner when it went out. The service was good.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thanks so much for the flattering review. Comments like yours show why so many folks trust 2-10 Home Buyers Warranty to protect their homes from the unexpected. We’re ready to help you when you need it again!

Jun. 21st, 2021

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Verified Customer

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Jeffrey Virginia Beach, VA

Once we get a hold of someone, they seem to take care of things. They sent us money for the cost of a new water heater.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you so much for the awesome rating. People like you are what make 2-10 Home Buyers Warranty successful. We’re honored you chose us to help protect your home. We’re ready to help you again when you need it!

May. 28th, 2021

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Verified Customer

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Laurence Virginia Beach, VA

My realtor picked them and I have found them lacking response wise. I can’t get a phone call response. My problem was fixed in a timely manner.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for making us aware, we apologize for any issues you had. If you'd like to discuss further do not hesitate to reach out. You can contact us at 800.775. 4736

May. 25th, 2021

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Verified Customer

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Charles Virginia Beach, VA

I needed my warranty to repair a plumbing problem and they didn’t pay for anything. I spent hours online and I couldn’t get any answers. It is a gigantic waste of time. I would never recommend them to anyone.

4 years ago

Reply from 2-10 Home Buyers Warranty

Charles, it is unfortunate to read about the issues you're experiencing, we'd love to look into this to see how we can help. You can contact us at 800-775-4736

May. 25th, 2021

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Verified Customer

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Anthony Virginia Beach, VA

Customer service is great. I just used them a week ago to deal with my ice maker.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thanks so much for your positive rating. Your business is a big reason for 2-10 Home Buyers Warranty’s success. We’re proud to serve you!

May. 25th, 2021

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Verified Customer

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Hugo Virginia Beach, VA

I’ve had a terrible experience with two ten. Things got mixed up and they sent out he wrong contractor and it took about a month to actually get somewhere out here.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for making us aware, this is not the experience we like hearing about but we are happy you told us so we can improve our service. If you need additional assistance do not hesitate to reach out to us.

May. 25th, 2021

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Verified Customer

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Carlos Virginia Beach, VA

Quick to respond to customers and find contractors that are good. I am very satisfied.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the excellent rating. Your business means the world to us at 2-10 Home Buyers Warranty. Let us know if there’s anything else we can do!

May. 25th, 2021

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Verified Customer

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Ann Mcrae Woodbridge, VA

Very responsive, that’s all I want to say very responsive, and that’s enough

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ann, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Mar. 25th, 2021

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Verified Customer

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Daniel McCulloch Vinton, VA

Eh, I called them and I spent $190 to be told nothing was wrong. The technician even felt sympathy and tried to get me my moneys worth

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Daniel, we’re happy that you had a good experience with 2-10 Home Buyers Warranty overall. We really appreciate your suggestions on ways we can improve our services.
If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.

Mar. 18th, 2021

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Verified Customer

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Aminmencha Njinju Upper Marlboro, MD

Very poor services, customer satisfaction is poor, and the worst of all is there are too delays in rendering services especially when it comes to replacing equipment. That is very unacceptable.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Aminmencha, we’re sorry and disappointed about the poor experience you had with the independent service contractor we dispatched. We’ve looped our contractor relations team in about this issue. If you’d like, they can contact you shortly.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another shot at resolving your issue and keeping you as a customer.

Mar. 18th, 2021

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Verified Customer

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Dorothy Wissmuller Fernandina Beach, FL

They are not following through on their promises. I have had an open service request for the last two months for my dishwasher and oven and the service provider has had to reschedule three times and has failed to show up.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Dorothy Wissmuller, we’re sorry and disappointed about the poor experience you had with the independent service contractor we dispatched. We’ve looped our contractor relations team in about this issue. If you’d like , they can contact you shortly.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another shot at resolving your issue and keeping you as a customer.

Mar. 16th, 2021

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Verified Customer

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Cecilia Turner Humble, TX

I used it for my AC when it was broken. The response time was bad. I still have not received or any feedback or update to who's going to fix my AC or heater.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert Cecilia, We’re upset that your claim is still unresolved..

If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had . You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

We want to get this right. We hope you’ll give us another chance at resolving your issue.

Mar. 16th, 2021

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Verified Customer

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Andrew Gibsonia, PA

We had a dishwasher problem and 2-10 got somebody that diagnosed and fixed it quickly.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Andrew, we’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!

Mar. 18th, 2021

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Barbara Middletown, OH

When we call they come but sometimes it takes forever and sometimes they are right on it. The hundred dollar deposit is a little high.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Barbara, we’re happy that you enjoyed working with 2-10 Home Buyers Warranty. But we want to apologize for the time it took to get things resolved. We know how busy you are and we don’t want to be the ones holding you up. We’ll do our best to respond more quickly next time.

If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.

Mar. 17th, 2021

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Verified Customer

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Anonymous Jacksonville, FL

Sometimes they don’t do things fast enough when it is an emergency but they send out reputable companies.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the positive feedback. We’re glad to read that you’re happy with the services 2-10 Home Buyers Warranty provided you. Our goal is to make protecting your home as simple and economical as possible, and it sounds like we nailed it. Thanks again for your continuing business!

Mar. 17th, 2021

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Verified Customer

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Christabel Myrtle Beach, SC

Everybody has been helpful. My problems have been resolved. We’ve had a good experience.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Christabel, we’re happy to hear that you had a great overall experience with our services. However, we’re disappointed that you had a problem with the independent service contractor we dispatched.
If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to make sure that you have a more positive experience next time. Thank you for your feedback.

Mar. 17th, 2021

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Verified Customer

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Donald Trussville, AL

The heat pump was not functioning properly and there were delays getting the service people to the house but it worked.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Donald, we’re happy to hear that you had a great overall experience with our services. However, we’re disappointed that you had a problem with the independent service contractor we dispatched.
If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to make sure that you have a more positive experience next time. Thank you for your feedback.

Mar. 18th, 2021

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Verified Customer

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Daniel Van Buren, AR

Our dishwasher broke down so we gave them a call and everything was handled to my satisfaction.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Daniel, we’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!

Mar. 18th, 2021

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Donald Ridgefield, WA

Totally dissatisfied with the company. I would never recommend them. They are lacking good instructions on their website. They expect you to jump through a whole bunch of hoops.

5 years ago

Reply from 2-10 Home Buyers Warranty

We’re terribly sorry and extremely embarrassed that you’ve had a negative experience with us.

If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

We hope you’ll give us another shot at resolving your issue and keeping you as a customer.

Mar. 18th, 2021

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Verified Customer

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Bruce Emerald Isle, NC

Simple appliance repairs for the refrigerator and dishwasher have been done in quality time.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bruce, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Mar. 18th, 2021

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Anissa Browns Summit, NC

My toilets and sinks were backing up, and I was having a bad experience with the people 2-10 sent out here to do the job, so I ended up finding someone on my own.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anissa, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 18th, 2021

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Verified Customer

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Dwayne Washington Fort Washington, MD

Poor contractors. Contractors I’ve experienced are of very low quality. Experienced this with multiple contractors that 210 have on contract for service. Have told them that on numerous occasions

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Dwayne Washington, we’re sorry and disappointed about the poor experience you had with the independent service contractor we dispatched. We’ve looped our contractor relations team in about this issue. If you’d like, they can contact you shortly.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another shot at resolving your issue and keeping you as a customer.

Mar. 10th, 2021

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Verified Customer

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Christine Meredith Fernley, NV

They have problems assisting with our issues. Can’t seem to get us help with our problems and we don’t call often. And it’s like they try for a day and that’s it.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Christine, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 10th, 2021

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Verified Customer

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credella fitzpatrick Wake Forest, NC

Up to today,I rated 2-10 a 5 star home warranty,but Two companies could not fixed my toiley and was stuck with $352.00 bill.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Credella, we’re sorry that our service earned us the poor rating you gave. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 10th, 2021

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Verified Customer

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Bryan Greer, SC

Basically they will do everything they can in their power for not paying any work that is needed. They will try to find the smallest issue possible to say NO to your repairs.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bryan, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 10th, 2021

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Verified Customer

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Amber Robinson Fort Smith, AR

They are Great and easy to use. They work fast as long as you call and always check on the progress

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Amber, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Mar. 10th, 2021

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Verified Customer

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Dale Haynie Cypress, TX

They partner with incompetent contractors that are using 210 as a lead service.. The last 3 times I have needed repairs, the contractors for A/C, Plumbing, and Pool have taken the $60.00 and completed nothing!

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Dale, we’re sorry and disappointed about the poor experience you had with the independent service contractor we dispatched. We’ve looped our contractor relations team in about this issue. If you’d like, they can contact you shortly.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another shot at resolving your issue and keeping you as a customer.

Mar. 10th, 2021

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Verified Customer

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Chris Lexington, SC

Poor customer follow up and record keeping. 2-10 Warranty has an issue recording and documenting conversations and supervision does not return your phone calls.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Chris, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 10th, 2021

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Verified Customer

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Bryan Tucson, AZ

Great Customer Service. Fast response time. Agents actually work with homeowners.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Bryan , we’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!

Mar. 10th, 2021

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Verified Customer

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Bill Harley Glassboro, NJ

We needed to use the warranty to fix our heater and it hasn't been resolved, and it has been a couple of weeks. It's taking too long for them to resolve this problem.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Bill. We’re upset that your claim is still unresolved, too, because it’s not fair to you. We will do our best to resolve this service request.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Mar. 5th, 2021

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Verified Customer

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Bailey Mcelhinney Davenport, FL

They listen and they are awesome. They do their job efficiently and professionally.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Bailey, we’re so happy that you had a great experience with the 2-10 Home Buyers Warranty staff. They’re always working hard to help you protect your home, and we’re glad you rated them so highly. They deserve it! Thanks for your continuing business.

Mar. 5th, 2021

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Verified Customer

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David Homen Bella Vista, AR

We have excellent service for the two times we've needed help for our new home.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello David, we’re so happy you had an excellent experience with our services. We’re proud that 2-10 Home Buyers Warranty exceeded your expectations. Thank you for your continuing business!

Mar. 2nd, 2021

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