2-10 Home Buyers Warranty: Read 4,457 User Reviews From Real Homeowners

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Verified Customer

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Christine Meredith Fernley, NV

They have problems assisting with our issues. Can’t seem to get us help with our problems and we don’t call often. And it’s like they try for a day and that’s it.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Christine, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 10th, 2021

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Verified Customer

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credella fitzpatrick Wake Forest, NC

Up to today,I rated 2-10 a 5 star home warranty,but Two companies could not fixed my toiley and was stuck with $352.00 bill.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Credella, we’re sorry that our service earned us the poor rating you gave. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 10th, 2021

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Verified Customer

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Bryan Greer, SC

Basically they will do everything they can in their power for not paying any work that is needed. They will try to find the smallest issue possible to say NO to your repairs.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bryan, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 10th, 2021

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Verified Customer

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Amber Robinson Fort Smith, AR

They are Great and easy to use. They work fast as long as you call and always check on the progress

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Amber, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Mar. 10th, 2021

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Verified Customer

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Dale Haynie Cypress, TX

They partner with incompetent contractors that are using 210 as a lead service.. The last 3 times I have needed repairs, the contractors for A/C, Plumbing, and Pool have taken the $60.00 and completed nothing!

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Dale, we’re sorry and disappointed about the poor experience you had with the independent service contractor we dispatched. We’ve looped our contractor relations team in about this issue. If you’d like, they can contact you shortly.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another shot at resolving your issue and keeping you as a customer.

Mar. 10th, 2021

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Verified Customer

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Chris Lexington, SC

Poor customer follow up and record keeping. 2-10 Warranty has an issue recording and documenting conversations and supervision does not return your phone calls.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Chris, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 10th, 2021

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Verified Customer

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Bryan Tucson, AZ

Great Customer Service. Fast response time. Agents actually work with homeowners.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Bryan , we’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!

Mar. 10th, 2021

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Verified Customer

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Bill Harley Glassboro, NJ

We needed to use the warranty to fix our heater and it hasn't been resolved, and it has been a couple of weeks. It's taking too long for them to resolve this problem.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Bill. We’re upset that your claim is still unresolved, too, because it’s not fair to you. We will do our best to resolve this service request.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Mar. 5th, 2021

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Verified Customer

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Bailey Mcelhinney Davenport, FL

They listen and they are awesome. They do their job efficiently and professionally.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Bailey, we’re so happy that you had a great experience with the 2-10 Home Buyers Warranty staff. They’re always working hard to help you protect your home, and we’re glad you rated them so highly. They deserve it! Thanks for your continuing business.

Mar. 5th, 2021

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Verified Customer

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David Homen Bella Vista, AR

We have excellent service for the two times we've needed help for our new home.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello David, we’re so happy you had an excellent experience with our services. We’re proud that 2-10 Home Buyers Warranty exceeded your expectations. Thank you for your continuing business!

Mar. 2nd, 2021

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Verified Customer

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Jacque Reiff Phoenix, AZ

Our service claims have been addressed quickly with high quality service vendors.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Jacque Reiff, thanks for the kind comments. We’re glad to read that you’re happy with the services 2-10 Home Buyers Warranty provided you. Our goal is to make protecting your home as simple and economical as possible, and it sounds like we nailed it. Thanks again for your continuing business!

Feb. 4th, 2021

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Verified Customer

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Gary Anthony Florissant, MO

Timely feedback for all work request. All vendors sent out have been very professional.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gary Anthony, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Feb. 4th, 2021

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Verified Customer

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Henry McDonough, GA

Fast, on time and very professional. They got me a trustworthy service provider out here very quick

5 years ago

Reply from 2-10 Home Buyers Warranty

Wow, thanks so much for the excellent review, Henry]. We’re happy to know that you’d recommend 2-10 Home Buyers Warranty services to others. Thank you for your continuing business.

Feb. 4th, 2021

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Verified Customer

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Colleen Olathe, KS

All the bases needed are covered. When we call in, they are very prompt and nice.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Colleen, we’re happy that your service request went smoothly. At 2-10 Home Buyers Warranty, we take pride in making the service request process as smooth as possible. Thanks for your continuing business!

Feb. 2nd, 2021

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Verified Customer

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Apryll Cabot, AR

Every time I need somebody out here, they make it our and repair it with no problems.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey Apryll, thanks for your fantastic rating. Everyone at 2-10 Home Buyers Warranty works really hard to make it easy for you to recommend our services to others. Thank you for your continuing business!

Feb. 9th, 2021

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Verified Customer

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Anonymous Castle Hayne, NC

It didn’t take long to get an appointment and the contractor was on time and neatly dressed and very professional.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Feb. 9th, 2021

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Verified Customer

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Derek Topeka, KS

Wait times are extremely long when I call in but they did get a plumber assigned to me to fix my leaky pipes.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Derek, thanks so much for your great rating. All of us at 2-10 Home Buyers Warranty want to do everything we can to make protecting your home simple and economical. We’re glad we could help you!

Feb. 9th, 2021

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Verified Customer

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April Winston Salem, NC

Doesn’t cover everything we have but we did have our hot water heater replaced and the people were helpful.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello April, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Feb. 9th, 2021

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Verified Customer

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Kyle Atlanta, GA

I definitely recommend this company. When I had to call everything was good. Everyone was precise.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kyle, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Feb. 3rd, 2021

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Kelly Sollberger

I would give 0 stars if that was an option, I have been without air conditioning for 20 days. We have been told different things from each person we spoke to, spent hours on the phone, and on old for the last 20 days, and the is still no end in sight because today when they finally came to replace ac, they had wrong parts and now the warranty won’t authorize so we still don’t have ac while our region is over 100 degrees and having excessive heat warnings. This is the worst company I have ever had the misfortune of giving money.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Kelly Sollberger, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 25th, 2025

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jacqueline coleman

Timeline,The Customer Service,The Deductible and the explanation he gave every step of the way and pin pointed what was wrong

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi jacqueline coleman, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 19th, 2025

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Ann Armstrong

Due to poor communication, my account was canceled without notice, and I was charged an unauthorized rate. While a customer service representative provided excellent support, the overall handling was unprofessional. I hope they improve their processes for better transparency.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Ann Armstrong, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 5th, 2025

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Dawn Reyes

This company is hassle, free and quick to make appointments and get the job done. I highly recommend them over any other Home Warranty.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Dawn Reyes, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 5th, 2025

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Senthilkumar Rajasekaran

I have submitted structural claim with 2-10 Home buyers warranty team . It has been more than 3 months but yet to get the update that whether they will be able to fix the issue or not. I have been chasing them by sending mails every week. But getting same response that their engineering team is taking longer time to complete the calculations. This is really frustrating for keeping the claim for more than 3 months without any proper answers to consumer.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Senthilkumar Rajasekaran, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jun. 5th, 2025

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Shawn Potter

everything from customer service to the companies that are affiliated with 210, i don't know what I would if I didn't use them.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Shawn Potter, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 16th, 2025

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Thomas Pruter

Great home warranty program never had any issues they are quick to respond and if a tech isn’t up to par they send a new one right away

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Thomas Pruter, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 13th, 2025

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alisha johnson

2-10 sent 3 refrigerator technician to my house diagnosed my refrigerator and both contractors didn’t repair and now iM on number 4. And still no appointment for repair however asking for freon funds. Unacceptable and i informed customer service we medication that needs to be the refrigerator. All customer service can say I’m sorry and by the Technician visit the house on Tuesday and a response from customer service on Friday..Can call for freon funds payment but NO repair date.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi alisha johnson, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

May. 7th, 2025

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veronica garrett

Review for 2-10 Home Buyers Warranty I am extremely dissatisfied with the service provided by 2-10 Home Buyers Warranty. The contractors they employ are subpar, and their work has consistently been of poor quality. Despite multiple escalations, the escalation and management teams have been unresponsive and ineffective in addressing my concerns. I have experienced significant delays in the replacement and repair of appliances, even when these issues pose a harmful health risk and cause damage to my home. The lack of timely and effective resolutions is unacceptable and has left me frustrated and disappointed. I strongly advise against using 2-10 Home Buyers Warranty due to their unprofessionalism and inability to provide adequate service.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Veronica, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Apr. 28th, 2025

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Shohreh Nikzad

Fraud company. I have been dealing with this company for past 2 months for a single cooktop. The customer service tries to be really nice over the phone but you will not receive no services what so ever. I have left a review on google as well and received a message from the owner, so far I have not received no services. I have been eating outside because I don't have cooktop to prepare food. waste of money and do not rely on them. their technicians have no clue what they're doing and they all have lack of knowledge about repairing. They play with you to delay paying for the new appliance and make you tired at some point and you give up.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Shohreh, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Apr. 15th, 2025

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Heather Peterson

I am a 7 year 2-10 home warranty, they have great providers and have always helped my family keep my house in running condition. I would recommend them to anyone!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Heather, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Apr. 1st, 2025

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Diane Sturgill

2-10 has always come through for us. We first had it in 2018 when we bought our house. Then continued to pay for it. It has helped us when the appliances or the pool heater have needed replaced or repaired.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Diane, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 19th, 2025

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arthur taylor

In the party month a had my hot water heater replaced and my garage door springs replaced. I saved over$500.00 with my 2 10 Warrenty. That's a big savings.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi arthur taylor, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 20th, 2025

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Darrius Sellers

This past 90 days have been a nightmare. I have filed 3 service requests all related to my kitchen sink. First two times the plumbers came out and charges me 100 dollars while not repairing the issue only tearing a massive hole in my Sheetrock. 3 days ago I submitted another request and after 3 days I still have not received a phone, text , nor an email

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Darrius Sellers, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Feb. 17th, 2025

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Diamond Lewis

After my first claim, everything feel into place right away. All of my questions were answered thoroughly and timely. They even checked in in the status of my repairs.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Diamond Lewis, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 17th, 2025

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Anita Archer

2-10 appears to contract.It's very reliable service technician companies. I have been a customer for Uber 6 years and have had excellent outcomes on each service call.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Anita Archer, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 4th, 2025

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Ron

I like the fact that 2-10 got us a new contractor, S&Y Appliance when our first contractor, Mr. Fixer failed to address our problem in a timely manner.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Ron, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 9th, 2024

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Rena Giles

I love the peace of mind that comes with my home warranty They have the absolute best technicians and the prices are competitive. Highly recommend it to everyone!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Rena Giles, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 22nd, 2024

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Bob Donaldson

Hopefully come November you guys will lower your overall requirement for pay to the technicians I think that that's the only drawback right now everything else is excellent

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Bob Donaldson, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 9th, 2024

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Allen Taff

They are easy to deal with. Easy to talk to a real person. And have always been very communicative when it comes to fixing anything that needs repairs.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Allen Taff, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 30th, 2024

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Jessica Griffin

AWFUL. I have had this home warranty almost 8 years and not had to use it much or would have switched before now. Our only ac unit has been out since Friday over 144 hours since I placed the claim. My daughter, dog, and I haven't been able to stay at our house in 6 nights. They claim that it is "an emergency", yet they have been looking for parts since Friday... the only update. I have been told that it is 3 different business days at this point and they cannot provide me anything else. The employees don't seem to want to help besides reading me what I can already tell them since I have been hearing the same thing since Friday, transferring me, and one wanting me to call to see where the parts are and said he was giving me the number. NOT my job, NOT offering to help with anything. I am not sure why I pay to have this for no help and I will be waiting another whole week for this "emergency" when it has gotten over 100 degrees. Our house was 90 degrees. Paid over 7 years for almost nothing and awful service(I maybe have made 3 calls till this)

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Jessica Griffin, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 5th, 2024

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Toni Dudley

I guess I was sold a donkey. I though to have insurance is a peace of mind. Not the case. Whenever I called to speak about my claim. No work could be done until it was approved. Calling and waiting 27 minutes to the worlds worst elevator music is time lost. This happened three times where I was not allowed to do any work until approved and each time I was told that you would send someone out. Each time I would wait 24 hours and get a call that there is no one in my area and to contact my own contractor, plumber and furnace/ac repair. Each time costing me more money. If you're only going to pay a small amount toward repairs. Just let us upload and be done, and cut the check. This has been the worst experience and time lost to be off work to have people come over and not do the work until approved. Needless to say I am canceling.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Toni Dudley, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 29th, 2024

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Chris Gault

Had them now for two years and have been worth every penny. Have been able to get the techs out to fix water heater and AC for just a basic service fee.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Chris Gault, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 13th, 2024

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im4reelru

Great way of not being surprised by a big expense when you least expected. Very good coverage, customer service and updates. I would not use any other warranty company.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi im4reelru, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 12th, 2024

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Kristen Board

Absolutely horrible horrible horrible experience with 2-10. Words cannot describe. The contractor they used was incompetent and installed our water heater incorrectly so it was working incorrectly after just a few months (and permanently damaged) Then 2-10 refused to take any accountability or pay for the damages caused due to their and/or their contractor's error. My "escalated" claim is still not resolved even a whole week later. And I have been calling every day. The customer service agent assigned to my case even complained to me about how much phone tag she had to play.... when that is her job. Absolutely horrendous nightmare! And still not resolved!!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Kristen Board, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Jul. 30th, 2024

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kym2506

Just cancelled them today 12 July!!! Absolutely useless company!! AC (compressor) died on a Saturday and got an emergency visit on Sunday morning which was great. But the good part ends there, the first tech wanted me to do his legwork and pay ahead for the warranty items which is a flat NO! The next 4 technicians would not deal with a manufacture warranty, the last wouldn't deal with a Trane system. It had already been 14 days without AC. So I had to go out of network which cost me 3600 dollars they would only comp me 360. Their excuse was we could have found a technician that didn't mind dealing with a manufacture warranty. Mind you I'm here in Northern Va and its been 93+ degrees in my house this entire time. Had to buy window units to get by, but you wanted me to wait additional time to you can keep contacting technicians until you find one that works. So told them to keep the 360 and I cancelled them. Would give the entire company negative stars if I could. Date of experience: July 01, 2024

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi kym2506, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Jul. 24th, 2024

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Nas Heit

TRUST ME, you do not want to do business with this company. I would give it 0 stars if possible. I had a warranty for a few years and then my refrigerator broke and I made a claim. They only gave me $1400 for a refrigerator valued at $2999. I tried cancelling my warranty for the following year that I paid for in full after this issue and they decided they were not going to give me a refund and cancelled it anyway. It is July 2024 and the warranty was supposed to be good until June 2025. They robbed me blindly twice. There are so many other warranty companies. Please do not sign up with them. You will absolutely regret it. I wish I had done more research. They have horrible reviews.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Nas Heit, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Jul. 16th, 2024

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Megan Miller

Negative 1,000 Stars. Been trying to get a broken dishwasher replaced for three months (and counting). 2-10 previously agreed to replace the dishwasher after an all out brawl that required the BBB’s involvement twice. Long story short, 2-10 ordered a dishwasher that was too big. The tech was unable to install the wrong dishwasher and removed the broken one now resulting in a gaping hole in our kitchen. Today the rep stated that “the service agreement indicates that it is the [untrained, non-professional] customer who is responsible for obtaining the measurements, thus the too-large dishwasher was the result of my own negligence”. While on a tediously lengthy hold, I read the service agreement which was void of such statement. I asked for that legality to be produced in writing. It could not be produced. 2-10’s closing argument was that “it must not be written anywhere, it is just company policy”. Therefore, ANY measurements obtained by ANYONE would still not have resulted in a dishwasher that appropriately fit the space. 2-10 further stated that they would only cover the too-large dishwasher and that there was no other option, despite being a home warranty company with an obligation to its customers. This binding legality also could not be produced in writing. To quote the service agreement, 2-10 states that “If we determine replacement is appropriate, we will use reasonable efforts to find a replacement Item or Component (a “Replacement”) that performs the primary function, capacity and efficiency of the Covered Item or Component being replaced.” (Page 6, paragraph 3). Only offering a too-large dishwasher is not a reason effort to replace an appliance. I said this to the representative and she insisted that nothing could be done. A supervisor remained unavailable for the duration of the call. In summation, this a company that does not make “reasonable efforts” for their customers, hence proven by an this and all of my previous complaints.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Megan Miller, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Jul. 19th, 2024

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W. Smallwood

I've been with 2-10 since 2019. It has been a great experience so far I enjoy the quick response when i have a problem. Pricing and service is great! Thank you!!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi W. Smallwood, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 11th, 2024

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Doug Ulrich

I have had two claims this year with this warranty company. I "supposedly" have their Supreme Coverage. My first claim was for a garage door opener that quit working entirely, the motor burned out. It cost me $850 for a replacement unit, not including installation. 2-10 paid $150. My second claim was for a dishwasher that also quit working completely, it was not repairable. It cost me $1,300+ for a new unit ands $240 to have it installed. 2-10 again paid a whopping $150. Needless to say I will not be renewing this coverage. And I certainly would NEVER recommend anyone else buying it.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Doug Ulrich, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Jul. 11th, 2024

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Worst Customer Service EVER!

I have contacted customer service now 4 times. I am unable to log into the customer portal and all they can tell me is that they can enter a ticket to have someone call me back in 48 hrs. Not ONCE had anyone reached out to me to resolve my issue. I had a 2-10 at my previous home and didn't have any problems so when I moved to a new home I figured I would use them again. BIG MISTAKE. I've asked to have my call escalated to a manager and again they had to enter a ticket for a call back. Moving from one address to the new one has caused an issue with the portal. I asked them to delete my profile and I would set up a new one. Again I was told a ticket needed to be opened. After 4 calls and countless hours wasted and never getting a call back is extremely frustrating. I was a customer service manager and took escalated customer calls on the spot. 2-10 obviously doesn't care about customer service once they get your money for the policy. I hope I never have to use it because I think I would have a very difficult time getting a claim opened. This is no way to handle your customer service. Again I sit here waiting for a call back that will probably never come. I guess a more serious approach will be needed to get a resolution. Due to this horrible customer service experience I would never recommend this company to anyone.

1 year ago Edited June 28, 2024

Reply from 2-10 Home Buyers Warranty

Hi Worst Customer Service EVER!, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jun. 28th, 2024

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