2-10 Home Buyers Warranty Reviews

Service is amazing, very timely. Every issues we had was completed and the technicians and knowledgeable and professional.

2-10 has been the worst experience!!! I contacted them on numerous occasions to have my fridge repaired. It has taken them well around 3 weeks to meet this request and I have come out of pocket almost $200 for a service fee when they told me it would be waived. By far the worst customer service ever and you would be better off with another establishment. On top of that my fridge is still not fixed..

Honestly, I would give them 0 stars if I could. The two major claims I've made for broken stuff they wouldn't cover because of a technicality. First, a broken drain pan which they claimed wasn't a mechanical failure but was due to someone stepping on it or dropping something. The company they used quoted me $300 to fix it without the warranty. I called in another company and they fixed it within an hour for less than $100. And now, my AC goes out due to a broken part in the main unit. However, since they can't just replace that part and have to replace the whole unit the warranty won't cover it. Just utter garbage. Don't waste your money and find a company that will actually pay for your appliances when they break instead of giving you the run around and leaving you hanging when it comes time to actually pay.

They're a dishonest company, I submitted a claim and was approved for it. They sent down a company to fix the issue, but that company did nothing to fix the issue ( I later verified that the company is a scam), so after contacting 2-10 that the issue is not fixed they offered me a buyout option that I can hire my own contractor and they'll reimburse me the cost. After hiring my own contractor and laying out the money to fix the issue, I contacted 210 for the reimbursement, they gave me a run around for almost a month and then said that the agent who approved me for my reimbursement made a mistake and that they won't be covering my reimbursement. I advise anyone who is reading this feedback to run with your money to a trustworthy and honest company, don't waste your money on these liars and dishonest company. Trust me I spoke to a dozen of there agents, they're a bunch of liars and won't stand behind there word. A warranty company is based off trust, this company will take your money and not give you anything for it.

I am glad that was purchased by the previous owner of this house because i would not buy this! Water heater needs to be replaced. The tech comes out checks and says that they will submit, which they did and everything went nice and easy. They called and told me that it would cost me only $50 to get it replaced because of contract limitations. I was fine with that, however they could not get the part so they said that they would just payout for the claim and that we would have to get it taken care of. Mind you the plumbing company who was in contact with me the whole time, gave them options of water heaters to purchase so that they could get it fixed. So they are going to pay out $1150, of the $1250 cap that the contract has. I asked them why they are taking $100 off and they could not give me a clear answer. When the plumber came out, I had to pay 100$ service fee as my deductible for the claim. So why they now say that they take a 100 off I have not idea. The plumbing company gave us a quote of $2100 to get it fixed. So my $50 went to $1000. I don't understand a home warranty that can be purchased for something and it not cover it. It is more like a partial warranty at best and that's being generous. I would hate to have an A/C repair.

Had been a loyal customer that had only two small electrical claims in 8 years of coverage, netting a total cost savings of $200. After paying essentially the same rate with exception for marginal year on year increases, they have now increased my base coverage from $783 a year to $1,084 for the renewal year starting next month. This is a 28% year on year increase. I called customer "service" to inquire if this was a mistake and they deferred to their increased costs etc. I tried to reach sales department and ended up with the same overseas call "service" center who were deemed incapable of caring whether or not it could be reviewed further. Clearly the company that was once customer support focused it is clear it is now around ridiculously inflated increases -- 28% annual increase, in times when everyone is watching what they spend. I do not know if the company is under new management or otherwise, but thankfully I have secured an alternate offering even more benefits for less than I am paying now currently even before the ridiculously inflated gouging of trying to coerce customers to renew early only to find that the "free" washer/dryer coverage is smoke and mirrors to mask a 28% hike on base rate that still nets a 20% price hike even when factored in. I asked to speak to a supervisor and "none are available" and one will call you back, which never happened, points for consistency anyway. When the cost of customer retention vs attempted cost of acquisition are factored in, clearly there is no interest in loyal customers and as such time to move on. Good luck 2-10 and might want to review your process and service standards. I am sure others will get the same nice 28% price hike I did and simply deem this egregious rate hikes and questionable "tactics" to mask it under washer/dryer "early renewal promo are unacceptable. Since it seems impossible to speak to someone outside of an unempowered agent, outside of the "call center" wherever that may be, and lack of ability to speak to or escalate to someone to address these questions at noon EST on a Wednesday does not instill faith should I have an issue with a claim it would be handled any better. I even tried the chat function and after 5 minutes of "waiting for an available agent" decided I have wasted enough time on this.

I strongly advise against using this company. My experience has been nothing short of infuriating, especially during one of the most difficult times of my life. Reputable contractors consistently refused to work with them, and it became clear that the company will go to great lengths to avoid paying for repairs or replacements—even for covered appliances. If you're forced to go out of network just to find someone willing to show up, be prepared: you're unlikely to be reimbursed fairly. In my case, I paid $1,000 for a necessary repair and received just $200 in return. This process has been incredibly stressful and disheartening. I would not recommend this company to anyone.

We had an awful experience with Ruffin Robinson LLC. After a washer repair, our ceiling flooded the very next day. When we called for help, the technician responded with extreme disrespect — accusing us of having a "Black attitude," saying he was "from the hood," telling us to "shut up," and refusing to come back to fix his work. We had to hire a water restoration company ourselves. They had to tear up carpet, remove padding, tile, and baseboards. We were forced to stay in 95-degree heat for a week with no option to stay elsewhere, leading to stress, sleep deprivation, and financial hardship. Clearly, 2-10 Home Warranty doesn’t care about the value of their customers because their mission statement and core values are not reflected in the people they hire to represent them as a company. This experience showed zero professionalism or care and violated every value a homeowner should expect. We are left with damage and ongoing costs, and my family felt unsafe in our own home.

Great service, wonderful contractors, Carolina HVAC were amazing, prompt, knowledgeable and professional! I’m so glad I made the switch to you! 🙏🏼☀️

Very fast service, professional, and website is very easy to navigate to putting in your claim and if you have to call customer in your your, they are also amazing 🤩

Excellent service technician experience. Explained the issue and how to fix it while he did the work. Provided tips and techniques to prevent future issues.

I’m clicking one star because no stars is not an option. Absolutely the worst decision we have made is using 2-10 Home Buyers Warranty. This past winter we noticed our electric bill was way too high. We contacted 2-10 HBW to get someone out to look at our heater. The company (selected by 2-10 HBW) had no website we could review. The selected HVAC repair came out, claimed he had fixed the problem. Long story short 2-10 HBW selected HVAC repair men came out at least 6 times and never fixed the problem, we ended up coming out of pocket for a new HVAC system. A few weeks later we had a water leak in our pipes in the back yard. We had to shut off our water, so we had no water. When we requested a plumber through 2-10 HBW website we got no response for several days, so we called them. They stated that they could not find one of “their plumbers in the area who had availability “ but that I could reach out to an outside contractor and send 2-10 the invoice. Of a plumbers bill for $482.00, 2-10 HBW only paid $100.00. We have had nothing but problems with 2-10 HBW and the so called techs they send to our house. So far we have come out of pocket over $11,000.00. We pay around $90.00 a month and have for more than a year and we end up coming out of pocket 75-100% on all repairs. Good advice, what ever you would pay 2-10 put in savings and pay for repairs yourself. Your going to anyway.

Review for 2-10 Home Buyers Warranty I am extremely dissatisfied with the service provided by 2-10 Home Buyers Warranty. The contractors they employ are subpar, and their work has consistently been of poor quality. Despite multiple escalations, the escalation and management teams have been unresponsive and ineffective in addressing my concerns. I have experienced significant delays in the replacement and repair of appliances, even when these issues pose a harmful health risk and cause damage to my home. The lack of timely and effective resolutions is unacceptable and has left me frustrated and disappointed. I strongly advise against using 2-10 Home Buyers Warranty due to their unprofessionalism and inability to provide adequate service.

Fraud company. I have been dealing with this company for past 2 months for a single cooktop. The customer service tries to be really nice over the phone but you will not receive no services what so ever. I have left a review on google as well and received a message from the owner, so far I have not received no services. I have been eating outside because I don't have cooktop to prepare food. waste of money and do not rely on them. their technicians have no clue what they're doing and they all have lack of knowledge about repairing. They play with you to delay paying for the new appliance and make you tired at some point and you give up.

I am a 7 year 2-10 home warranty, they have great providers and have always helped my family keep my house in running condition. I would recommend them to anyone!

In the party month a had my hot water heater replaced and my garage door springs replaced. I saved over$500.00 with my 2 10 Warrenty. That's a big savings.

AWFUL. I have had this home warranty almost 8 years and not had to use it much or would have switched before now. Our only ac unit has been out since Friday over 144 hours since I placed the claim. My daughter, dog, and I haven't been able to stay at our house in 6 nights. They claim that it is "an emergency", yet they have been looking for parts since Friday... the only update. I have been told that it is 3 different business days at this point and they cannot provide me anything else. The employees don't seem to want to help besides reading me what I can already tell them since I have been hearing the same thing since Friday, transferring me, and one wanting me to call to see where the parts are and said he was giving me the number. NOT my job, NOT offering to help with anything. I am not sure why I pay to have this for no help and I will be waiting another whole week for this "emergency" when it has gotten over 100 degrees. Our house was 90 degrees. Paid over 7 years for almost nothing and awful service(I maybe have made 3 calls till this)

I guess I was sold a donkey. I though to have insurance is a peace of mind. Not the case. Whenever I called to speak about my claim. No work could be done until it was approved. Calling and waiting 27 minutes to the worlds worst elevator music is time lost. This happened three times where I was not allowed to do any work until approved and each time I was told that you would send someone out. Each time I would wait 24 hours and get a call that there is no one in my area and to contact my own contractor, plumber and furnace/ac repair. Each time costing me more money. If you're only going to pay a small amount toward repairs. Just let us upload and be done, and cut the check. This has been the worst experience and time lost to be off work to have people come over and not do the work until approved. Needless to say I am canceling.

Had them now for two years and have been worth every penny. Have been able to get the techs out to fix water heater and AC for just a basic service fee.

Absolutely horrible horrible horrible experience with 2-10. Words cannot describe. The contractor they used was incompetent and installed our water heater incorrectly so it was working incorrectly after just a few months (and permanently damaged) Then 2-10 refused to take any accountability or pay for the damages caused due to their and/or their contractor's error. My "escalated" claim is still not resolved even a whole week later. And I have been calling every day. The customer service agent assigned to my case even complained to me about how much phone tag she had to play.... when that is her job. Absolutely horrendous nightmare! And still not resolved!!

Just cancelled them today 12 July!!! Absolutely useless company!! AC (compressor) died on a Saturday and got an emergency visit on Sunday morning which was great. But the good part ends there, the first tech wanted me to do his legwork and pay ahead for the warranty items which is a flat NO! The next 4 technicians would not deal with a manufacture warranty, the last wouldn't deal with a Trane system. It had already been 14 days without AC. So I had to go out of network which cost me 3600 dollars they would only comp me 360. Their excuse was we could have found a technician that didn't mind dealing with a manufacture warranty. Mind you I'm here in Northern Va and its been 93+ degrees in my house this entire time. Had to buy window units to get by, but you wanted me to wait additional time to you can keep contacting technicians until you find one that works. So told them to keep the 360 and I cancelled them. Would give the entire company negative stars if I could. Date of experience: July 01, 2024

TRUST ME, you do not want to do business with this company. I would give it 0 stars if possible. I had a warranty for a few years and then my refrigerator broke and I made a claim. They only gave me $1400 for a refrigerator valued at $2999. I tried cancelling my warranty for the following year that I paid for in full after this issue and they decided they were not going to give me a refund and cancelled it anyway. It is July 2024 and the warranty was supposed to be good until June 2025. They robbed me blindly twice. There are so many other warranty companies. Please do not sign up with them. You will absolutely regret it. I wish I had done more research. They have horrible reviews.

Negative 1,000 Stars. Been trying to get a broken dishwasher replaced for three months (and counting). 2-10 previously agreed to replace the dishwasher after an all out brawl that required the BBB’s involvement twice. Long story short, 2-10 ordered a dishwasher that was too big. The tech was unable to install the wrong dishwasher and removed the broken one now resulting in a gaping hole in our kitchen. Today the rep stated that “the service agreement indicates that it is the [untrained, non-professional] customer who is responsible for obtaining the measurements, thus the too-large dishwasher was the result of my own negligence”. While on a tediously lengthy hold, I read the service agreement which was void of such statement. I asked for that legality to be produced in writing. It could not be produced. 2-10’s closing argument was that “it must not be written anywhere, it is just company policy”. Therefore, ANY measurements obtained by ANYONE would still not have resulted in a dishwasher that appropriately fit the space. 2-10 further stated that they would only cover the too-large dishwasher and that there was no other option, despite being a home warranty company with an obligation to its customers. This binding legality also could not be produced in writing. To quote the service agreement, 2-10 states that “If we determine replacement is appropriate, we will use reasonable efforts to find a replacement Item or Component (a “Replacement”) that performs the primary function, capacity and efficiency of the Covered Item or Component being replaced.” (Page 6, paragraph 3). Only offering a too-large dishwasher is not a reason effort to replace an appliance. I said this to the representative and she insisted that nothing could be done. A supervisor remained unavailable for the duration of the call. In summation, this a company that does not make “reasonable efforts” for their customers, hence proven by an this and all of my previous complaints.