2-10 Home Buyers Warranty: Read 4,329 User Reviews From Real Homeowners

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Verified Customer

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Donald Virginia Beach, VA

I have been on hold with them for hours before and I still have to pay extra for even though it was determined after three hours that it would be covered.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your feedback, we are sorry for any confusion there may have been. If you have additional questions or concerns please do not hesitate to reach out to us. 800-775-4736

May. 25th, 2021

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Brigitte Atlanta, GA

I’ve had challenges with them. They offered little assistance when my AC went out after two years.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hello Brigitte, we’re terribly sorry that the service request process was so frustrating. We hate letting our clients down. If you’d like, someone from our escalation team can contact you to discuss next steps.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We hope you’ll give us another chance to make this right.

Mar. 17th, 2021

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Verified Customer

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Cynthia Myrtle Beach, SC

Good at customer service. When my HVAC thermostat went out, they replaced it.

4 years ago

Reply from 2-10 Home Buyers Warranty

Wow, thanks so much for the excellent review, Cynthia. We’re happy to know that you’d recommend 2-10 Home Buyers Warranty services to others. Thank you for your continuing business.

Mar. 18th, 2021

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Verified Customer

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DAVID SONDERS Walnut Creek, CA

Not worth the money. Just a hassle. Contracted service providers are low quality, slow to respond. Nobody I'd hire if I wasn't forced to work with them.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hello David, we’re sorry and disappointed about the poor experience you had with the independent service contractor we dispatched. We’re looping our contractor relations team in about this issue right now. If you’d like, we can contact you at your convenience about this issue.

You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right, and we hope you’ll give us another shot at resolving your issue and keeping you as a customer.

Mar. 10th, 2021

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Verified Customer

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Calvin Kerns Spartanburg, SC

Fast claim service, fast to contact a contractor.. Friendly service rep.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Calvin Kerns, we’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Mar. 10th, 2021

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Verified Customer

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Barbara Louisville, KY

Unlike previous claims, the most recent was very disappointing. In the middle of winter, my hot water tank goes out and it takes one week without water to replace it.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Barbara, we’re really sorry about how long it took for us to address your service request. We hate letting our clients down. Someone from our escalation team can contact you to discuss next steps if you’d like.

If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
Our goal is to make the service request experience easy for you. We hope you’ll give us that chance again.

Mar. 10th, 2021

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Verified Customer

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B. Kelley Auburn, GA

The company they sent out did a horrible job and was only at the house 5 mins and then left - didn't even try to fix the issue. Also, they partner with subpar companies.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi B. Kelley, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 10th, 2021

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Verified Customer

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Charles Wiley Plano, TX

Have had two repairs done with 2-10 and their performance was great.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hello Charles, we’re glad you had such a great experience with our contractors. Thanks for your continuing business with 2-10 Home Buyers Warranty!

Mar. 10th, 2021

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Verified Customer

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A Williams Newnan, GA

Great Home warranty company!! Very professional service and quick response.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi A Williams, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Mar. 10th, 2021

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Verified Customer

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Barbara Sugar Land, TX

Customer friendly; prompt responses; dependable; easy to navigate

4 years ago

Reply from 2-10 Home Buyers Warranty

Hello Barbara, we’re glad you had such a great experience with our contractors. Thanks for your continuing business with 2-10 Home Buyers Warranty!

Mar. 10th, 2021

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Verified Customer

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Chris Natrona Heights, PA

Always a struggle to get anything done. Always takes multiple calls, and they struggle to find me a reliable contractor or they are misinformed.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Chris, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 10th, 2021

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Verified Customer

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Carrol Murrieta, CA

My calls are normally answered timely. Most technicians are out of area causing delays.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Carrol, thanks for your positive rating. More importantly, thanks for your honest feedback about how we can do even better next time.
If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerwarranty or call 800.775.4736 and we can discuss.

Thanks again for your feedback and for your continuing business.

Mar. 10th, 2021

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Verified Customer

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Andrew Mastronardi San Antonio, TX

The issue we have with our refrigerator has not been corrected.The time is much too long so far 1 month NO REFRIGERATOR

4 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Andrew. We’re upset that your claim is still unresolved, too, because it’s not fair to you. We will do our best to resolve this service request.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Mar. 10th, 2021

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Verified Customer

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T. Dunn Woodbury, NJ

The company refused to cover the labor costs for repair of a refrigerator that was under warranty for parts but not for labor.

4 years ago

Reply from 2-10 Home Buyers Warranty

We’re disappointed to learn that you’re unhappy with our coverage.

If you’re willing to talk about other options, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

We want to provide you with the right coverage for your needs. We hope you’ll give us a chance to do that.

Mar. 2nd, 2021

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Verified Customer

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Leslie Lettera Tampa, FL

So far the service & the contractors they use have been great.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Leslie Lettera, thanks so much for your great rating. All of us at 2-10 Home Buyers Warranty want to do everything we can to make protecting your home simple and economical. We’re glad we could help you!

Feb. 23rd, 2021

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Verified Customer

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Anonymous Jacksonville, FL

Our builder recommended this company to us. Some people we talk to in customer service are nice and some are not.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi there, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Feb. 8th, 2021

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Verified Customer

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Nhat Norfolk, VA

This company is awesome. It took a while for our claim to be resolved, but we still recommend them.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Nhat, we’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!

Feb. 8th, 2021

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Verified Customer

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Mark Atlanta, GA

Too slow to respond. Took 3 weeks to respond to a washing machine. Assessed initially within 5 days but took 2+ weeks to get back to me

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mark, we’re sorry that our service earned us the poor rating you gave. Though we hate to hear that you had such a negative experience, we’re glad you told us about it. If you’d like, someone from our escalation team can contact you.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Feb. 4th, 2021

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Verified Customer

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Hannah VanHoose Cincinnati, OH

My plan auto renewed, I tried to contact someone about how much it is and kept getting shuffled around. Left a voicemail and I haven't heard back.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Hannah VanHoose, we’re sorry that our service earned us the poor rating you gave. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Feb. 4th, 2021

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Verified Customer

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Beverly Walton Little Rock, AR

Efficient service, knowledgeable technicians, and courteous.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Beverly Walton, we’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Feb. 8th, 2021

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Verified Customer

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Mike McCartney Norfolk, VA

Very speedy claims service for most part when I have used it.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mike McCartney, we’re happy that your service request went smoothly. At 2-10 Home Buyers Warranty, we take pride in making the service request process as smooth as possible. Thanks for your continuing business!

Feb. 8th, 2021

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Verified Customer

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ACT Parker, CO

We always receive prompt service and have not been disappointed.

4 years ago

Reply from 2-10 Home Buyers Warranty

We’re glad to read everything went well with your service request. Thank you for using 2-10 Home Buyers Warranty, and let us know if there’s anything else we can do to help you!

Feb. 4th, 2021

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Verified Customer

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Arlene Taborn Norfolk, VA

Easy to take care of your problem. The only system is user friendly.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for reinforcing how great the 2-10 Home Buyers Warranty staff and contractors are with your excellent rating. We’re glad we could help you fix your issue!

Feb. 4th, 2021

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Verified Customer

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Dani Landers Wilmington, NC

2-10 had 5 coverage and service. It has been a pleasure to work with them.

4 years ago

Reply from 2-10 Home Buyers Warranty

Wow, thank you for the excellent review, Dani Landers. Everyone at 2-10 Home Buyers Warranty is super happy that you want to renew your Service Agreement with us and would also recommend our services! Thanks again for your continuing business.

Feb. 4th, 2021

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Verified Customer

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Brianna Decatur, GA

I was denied a claim when the plumber came out to diagnose the problem instead of by the back support guy. I am not very satisfied. I might cancel and find someone else.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hello Brianna, we’re disappointed to learn that you’re unhappy with our coverage. We’d like to help you find better-fitting coverage, if possible.

If you’re willing to talk about other options, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

We want to provide you with the right coverage for your needs. We hope you’ll give us a chance to do that.

Feb. 3rd, 2021

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Verified Customer

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Wayne Fernandina Beach, FL

I had a problem with my washing machine and I still have a problem because they have not been able to get a repairman out here to finish the job.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Wayne. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Feb. 3rd, 2021

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Verified Customer

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Mary Oro Valley, AZ

It’s pretty good. They use good experiences. They’re not exactly timely but they’re not bad.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hello Mary, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Feb. 2nd, 2021

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Verified Customer

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Anonymous Denver, CO

I chose 2-10 because it was recommended to me. Customer Service is very responsive.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi, thanks so much for your great rating. All of us at 2-10 Home Buyers Warranty want to do everything we can to make protecting your home simple and economical. We’re glad we could help you!

Feb. 9th, 2021

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Verified Customer

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Esther Lawrenceville, GA

The quality of the service is very good. They are prompt getting someone out.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Esther, we’re happy that your service request went smoothly. At 2-10 Home Buyers Warranty, we take pride in making the service request process as smooth as possible. Thanks for your continuing business!

Feb. 9th, 2021

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Verified Customer

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Tamitha Noblesville, IN

Don’t waste your money. They refused to replace my microwave. It is difficult to get through to a representative and they don’t cover much.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tamitha, we’re sorry that our service earned us the poor rating you gave. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Feb. 9th, 2021

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Verified Customer

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Damber Louisville, KY

It’s a good service. I get quick service. The quality is good. I used it for a heating problem.

4 years ago

Reply from 2-10 Home Buyers Warranty

Wow, thank you for the excellent review, Damber. Everyone at 2-10 Home Buyers Warranty is super happy that you want to renew your Service Agreement with us and would also recommend our services! Thanks again for your continuing business.

Feb. 9th, 2021

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Verified Customer

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Fern Crowley, TX

Came with the house. All my questions are always answered by them.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for your excellent rating for 2-10 Home Buyers Warranty. We’re always looking out for our clients, and it’s great to hear when things go so well. Thanks for your continuing business. Happy home owning!

Feb. 8th, 2021

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Michael Belmont, NC

They didn’t give me any services. I had pipes leak because the glue failed and they refused to cover it. I had to spend two thousand dollars of my own money .

4 years ago

Reply from 2-10 Home Buyers Warranty

Hello Michael, we’re disappointed to learn that you’re unhappy with our coverage. We’d like to help you find better-fitting coverage, if possible.

If you’re willing to talk about other options, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

We want to provide you with the right coverage for your needs. We hope you’ll give us a chance to do that.

Feb. 9th, 2021

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E Money313

The worse home warranty ever!!! They take claims but will find a contractor that is never available they don't contact you in a reasonable time it will be 2-3 days later after your claim has been filed then the contractors will take another 2-3 days before they even make it out to your home.... Very bad communication and very bad business....

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi E Money313, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Mar. 12th, 2025

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Nakenya Lennon

This is the best company hands down, I love the fact I just pay service fee and get quality work done each time.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Nakenya, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 12th, 2025

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Michelle Taft

Friendly and quick service. From creating the ticket to having the company come out, it was faster than I expected.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Michelle, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 4th, 2025

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Alice Stokes

They come through for me everytime. They have great technician working with them. The company is Veteran Owned

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Alice, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 28th, 2025

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masoud gharehziaeddini

I am really happy with received service , Technician, Steve , Was nice , Expert and punctual. Highly recommend.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi masoud gharehziaeddini, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 29th, 2025

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Bridget Brooks

2-10 is always reliable and fast! I have never had an issue when filing a claim and they have saved me a TON of money

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Bridget Brooks, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 22nd, 2025

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Jim Ramsey

First choice. Plumbing is so good that if I had to pay the whole thing out-of-pocket I would call them.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Jim Ramsey, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 23rd, 2024

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Lynn Goettel

2-10 has been a great warranty company. Easy to file a claim and great peace of mind having a home warranty

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Lynn Goettel, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 23rd, 2024

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John W

Impossible to file a claim but the link to increase coverage is EASY to find!

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi John W, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Nov. 8th, 2025

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Bukola Ogunnaike

Excellent company. Customer service communication skills professional. Filing done easily. Technician sent was on time as scheduled.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Bukola Ogunnaike, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 5th, 2024

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Dan Okavage

I have been without a refrigerator for 8 days now with a family of four. I have been with 2-10 warranty for 5 years. If this is how they treat someone who has spent over $5000, imagine how they will treat you year one. I also have the supreme coverage, so I pay the extra premium. Slow response time, lack of communication and accountability. I won't be renewing

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Dan Okavage, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Nov. 11th, 2024

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Gloria R Johnson

DO NOT USE THIS COMPANY!!!!!! I HAD PUT IN A CLAIM FOR MY REFRIGERATOR. THEY SENT OUT 4 CONTRACTORS WHO COULD NOT FIX THE PROBLEM. I WAS WITHOUT A REFRIGERATOR FOR 2 MONTHS!!!!. THEY WILL NOT REPLACE YOUR APPLICANCE AS THEY PROMISE. THE CONTRACTORS THAT THEY USE HAVE NO CLUE TO WHAT THEY ARE DOING. THEY DONT SHOW UP, THEY ARE RUDE AND SMELL LIKE MARIJUANA!!!!!!! DONT WASTE YOUR MONEY OR TIME!!!!!!!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Gloria R Johnson, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Nov. 5th, 2024

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Toya Ol

It took a little while for replacement parts to arrive. Machine is working will update if anything changes 10/10 recommend

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Toya Ol, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 11th, 2024

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Katie Mosby

Do not use 2-10 my water heater broke over 2 weeks ago. They called out 1 plumber to get a bid. The bid was too high and they refused to approved it. They *never* reached out to me to give updates on this process. I have to call them every day during my lunch break to check for updates and still nothing!!! It's been +2 weeks no hot water and my house smells like mold. It's pulling teeth getting them to fix it! This is for any problem.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Katie Mosby, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Oct. 2nd, 2024

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Brandy Hodges

2-10 is peace. Beyond grateful for such a honest company that actually does exactly what they say they will do. Thank you!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Brandy Hodges, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 26th, 2024

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Tricia Anderson

2-10 Warranty uses excellent companies to provide their services. I have found they send out top quality technicians who fix the problem.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Tricia Anderson, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 23rd, 2024

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Latoria McMiller

210 Warranty has the worst service I never seen. We have had this service for 19 years and the service is horrible. They have to come out every single year to fix the air conditioner unit. They will not replace the unit. It's always hard for them to find contractors because they're not giving quality service. We have to pay the 75 deductible every time even if they have already came out within a few months. I'm hoping soon to find another warranty company because this is unsatisfactory.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Latoria McMiller, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Aug. 22nd, 2024

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