2-10 Home Buyers Warranty: Read 4,487 User Reviews From Real Homeowners

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Robert Wicks

The coverage is non existent. Claims service takes days to respond to incidents and then has the user go to a 3rd party that doesn't qualify for the full amount of services. Example was the hvac top tier support. Billed 2k in services 210 only paid 275.00 a percentage of services. Read what is covered vs what they actually will pay out. Terrible coverage. Fidelity home warranty is a much better service for claims.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback and thank you for being a part of 2-10 Home Buyers Warranty.

Apr. 1st, 2025

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Andrea Williams

My husband and I would never go without this valuable contract! They send repair folks out quickly and make sure the job the done right.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Andrea, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 12th, 2025

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Ray Manzini

The worst! Hard to get in contact with. The contractors book you out 4-5 days just to diagnose and then another week or two to do the job and that is if they don’t cancel on you the day they suppose to come. Then try and use an out of network company and you need to get it approved from them first. Worst experience. Been paying them for 3 years and the first claim is a run around. Look elsewhere. Thank me later.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Ray, thank you for your feedback. We appreciate your patience, and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Mar. 6th, 2025

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j hill

The technician from All American Heating and Cooling provided same day service. The temperature in the house had dropped to 51 degrees. Thank you!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi j hill, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 20th, 2025

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Gheorghe Merloi

Had the for four years. Only had to use them twice but each time the claim process was easy and work was done to my expectation.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Gheorghe Merloi, we're glad to hear your experiences have been successful. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 2nd, 2025

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Bukola Ogunnaike

Excellent company. Customer service communication skills professional. Filing done easily. Technician sent was on time as scheduled.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Bukola Ogunnaike, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 5th, 2024

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Dan Okavage

I have been without a refrigerator for 8 days now with a family of four. I have been with 2-10 warranty for 5 years. If this is how they treat someone who has spent over $5000, imagine how they will treat you year one. I also have the supreme coverage, so I pay the extra premium. Slow response time, lack of communication and accountability. I won't be renewing

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Dan Okavage, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Nov. 11th, 2024

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Gloria R Johnson

DO NOT USE THIS COMPANY!!!!!! I HAD PUT IN A CLAIM FOR MY REFRIGERATOR. THEY SENT OUT 4 CONTRACTORS WHO COULD NOT FIX THE PROBLEM. I WAS WITHOUT A REFRIGERATOR FOR 2 MONTHS!!!!. THEY WILL NOT REPLACE YOUR APPLICANCE AS THEY PROMISE. THE CONTRACTORS THAT THEY USE HAVE NO CLUE TO WHAT THEY ARE DOING. THEY DONT SHOW UP, THEY ARE RUDE AND SMELL LIKE MARIJUANA!!!!!!! DONT WASTE YOUR MONEY OR TIME!!!!!!!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Gloria R Johnson, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Nov. 5th, 2024

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Toya Ol

It took a little while for replacement parts to arrive. Machine is working will update if anything changes 10/10 recommend

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Toya Ol, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 11th, 2024

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Katie Mosby

Do not use 2-10 my water heater broke over 2 weeks ago. They called out 1 plumber to get a bid. The bid was too high and they refused to approved it. They *never* reached out to me to give updates on this process. I have to call them every day during my lunch break to check for updates and still nothing!!! It's been +2 weeks no hot water and my house smells like mold. It's pulling teeth getting them to fix it! This is for any problem.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Katie Mosby, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Oct. 2nd, 2024

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Brandy Hodges

2-10 is peace. Beyond grateful for such a honest company that actually does exactly what they say they will do. Thank you!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Brandy Hodges, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 26th, 2024

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Tricia Anderson

2-10 Warranty uses excellent companies to provide their services. I have found they send out top quality technicians who fix the problem.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Tricia Anderson, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 23rd, 2024

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Latoria McMiller

210 Warranty has the worst service I never seen. We have had this service for 19 years and the service is horrible. They have to come out every single year to fix the air conditioner unit. They will not replace the unit. It's always hard for them to find contractors because they're not giving quality service. We have to pay the 75 deductible every time even if they have already came out within a few months. I'm hoping soon to find another warranty company because this is unsatisfactory.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Latoria McMiller, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Aug. 22nd, 2024

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Shay Nathaniel

Worst company ever. I been having issues since June 8th with my Air conditioning unit. They took so long to fix my Air Conditioning Unit I had to hire someone else. I was suppose to be reimbursed and I had so many issues with them sending the reimbursement check to the wrong address, adding names to my check that's not on my account etc... Also hiring a company to fix my ac unit that has a 2 for there rating. Just tired of calling and be on hold for 45+ mins

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Shay Nathaniel, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 5th, 2024

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Jacob Martinez (Falcon5360)

This company needs to have their customer service Training. For example: we have been lied to, we have been without for 7 weeks without our washer because they do not keep up with their contractors, now that they will order parts because we are over our limit they will only offer 1/3 of the cost of a new unit. This unit is only 3 years old. When we ask to talk to a supervisor it does not happen, because there customer care people do not want to lose thierd job.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Jacob Martinez (Falcon5360), we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 5th, 2024

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Angela Boone

I reported my Ac and refrigerator going out on July 1st. It’s is now July 23rd and neither have been fixed and I don’t even have an estimated date on when they will be able to fix it. They are waiting on parts to be delivered. Mind you it is July in Georgia. I’ve called numerous times and they claim if I get my own servicer, it will be out of network and they will pay me only $300 POSSIBLY.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Angela Boone, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jul. 23rd, 2024

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Char-Shenda Covington

This is by far the worst company I’ve encountered. I made an initial request in June and have yet to have my issues resolved, after having 4 different contractors assigned, 2 of which were no calls and no shows. Now that I am on the phone again, I was just told that one of the vendors shared that they completed the work, also untrue. They can never transfer me to a manager or someone in leadership. I am hopeful the Better Business Bureau can assist me, because horrible customer service, lack of communication, and contractors who don’t tell the truth is excessive.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Char-Shenda Covington, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jul. 19th, 2024

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Janine Harding

No hassle at all. They were so quick, efficient and kept following up at every step to ensure we were satisfied with our service

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Janine Harding, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 7th, 2024

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Two of A Kind

I've only been with this company for 3 months and have had horrible experiences the both times I had to call in claims. They send out contractors multiple times and don't fix anything. I ended up having to pay a company out of pocket to fix my electrical issue. The lady that I spoke to was very rude. With the second claim I've been waiting for awhile for parts to fix the AC in my house they are saying it will be there on Friday but then they have to send the parts to the company that's actually going to fix it. Which is going to take even long and sitting in heat with children is not ideal.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Two of A Kind, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jun. 5th, 2024

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Denise

Customer service is awful, takes an hour and 1/2 or more before someone answers the phone in customer service!!! Then they transfer you to someone else and you wait another hour and may not get any results!!!

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Denise, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 16th, 2024

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John Cain

The warranty company covers exactly what they say they will cover. This is exactly what I look for in a home warranty company.

2 years ago Edited March 10, 2025

Reply from 2-10 Home Buyers Warranty

Hi John Cain, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 25th, 2024

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Cynthia Morrison

Ease of using website to view and file claims. Promt resolutions to an issue that arose. Great customer service and support.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cynthia Morrison, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 2nd, 2024

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Lori Carlton

You get more for your money with this warranty. I appreciate the honesty of the technicians that come out. I’m glad to have this warranty.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lori Carlton, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 27th, 2024

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zeynep uruc Washington, DC

They don’t even 1 star!! "Do not work with them! 2-10 Warranty Company is the most horrible one I have ever seen. They never answer you; even if they do, they don’t resolve your problem. The only thing they do is say they are sorry and give you another department's number. My refrigerator is not working, and I requested service almost three months ago. The technician they sent made it even worse. Right now, I am unable to use the refrigerator. I am going to stop working with them and let everyone know how poor their service is. It's a waste of time and money to work with them.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi zeynep uruc, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Feb. 16th, 2024

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Jeremy Race Wilmington, NC

The service is responsive. Mr. T was on time and fixed the issue correctly and quickly. He was a pleasure to work with.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jeremy Race, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 24th, 2024

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Mindi Knapp Fairfax, VA

If I could leave a 0 I would. First bad experience someone came who said he was from the company and he wasn’t. Scammed us out of 89$. Second time we waited over a month for a new water heater. Again we’ve had cold water for a month and the contractor who was assigned didn’t come to do the job and left us still without hot water. Extremely poor communication with this company. Save yourself money and go with someone else. You’ll appreciate it in the end

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mindi Knapp, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jan. 22nd, 2024

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Sally H Denver, CO

I was very impressed with not only the service of 2-10 warranty but the thoughtfulness of affordable plumbing. They truly went above and beyond.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sally H, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 9th, 2024

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Mario Cunningham

It’s always best to have a home buyers warranty, a peace of mind and it will save you money if something goes wrong or breaks down.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mario Cunningham, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 2nd, 2024

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Wendy Voelker Glen Allen, VA

PLEASE LISTEN up, I spent 3 years paying these people. Then I put my first claim in and they deny it. BUT they saved me in the end, as the cost for the claim exposed who they really are and how they operate. They are too dumb to realize they would have made more money off of me staying a customer and paying them then the claim was for. These things are SCAMS and these guys are the worst. PLEASE CONSIDER another option and read the small print.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Wendy Voelker, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Dec. 21st, 2023

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Ruben Silva

One star because you cannot leave less than that. Complete Rip Off. No customer service whatsoever. Open orders on August 4th- 4 MONTHS and they cannot get the parts. They offered refunds for the two orders they never completed and today I'm told there is no refunds issued. Parts won't come in until December. It's all BS. I can get arts overnight if I want to, but they don't want to. Worse customer service and worse company to deal with. They are very prompt to collect every month but won't give a F# about their customers.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ruben Silva, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Nov. 9th, 2023

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Viorica Dumitru

I like it because I do not have to worry of fixing anything. The contractors they sent are very knowledgeable and very professional.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Viorica Dumitru, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 2nd, 2023

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Tommy Calhoun Flowery Branch, GA

NVR Services did a great job repairing our dishwasher! Quick turn around on parts and install. Vytennis (tech) did a great job! thx-tc

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tommy Calhoun, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 7th, 2023

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Verified Customer

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Tracy Trestrail Washington, DC

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tracy Trestrail, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 16th, 2023

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Verified Customer

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Michelle Alverez Phoenix, AZ

Very impressed with customer service care and the response time to a technician contacting me. Everything from start to finish was great.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Michelle Alverez, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 10th, 2023

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Verified Customer

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Monica Elish Fort Worth, TX

My dryer went out, I noted the issue online and then the company reached out to me to schedule a visit. The technician was amazing.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Monica Elish, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 8th, 2023

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Verified Customer

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Robert Winfree Pooler, GA

I liked the speed of service and the quick resolution to my problem with the HVAC system. The warranty is definitely worth the monthly fee.

3 years ago Edited May 15, 2023

Reply from 2-10 Home Buyers Warranty

Hi Robert Winfree, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Marcus Atlanta, GA

I am genuinely torn as to whether 2-10 is just a really bad home warranty company or whether all home warranty is a scam. 2-10 only seems to contract with extremely slow, unmotivated, or overworked service providers and 2-10 customer service is, for all purposes, nonexistent. You have to call and hound the service providers and 2-10 customer service relentlessly in order for anything to get done at all. Best case scenario is that you might get an issue resolved months after requesting help.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Marcus, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Feb. 23rd, 2023

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Orbelina Miami, FL

Would like if we part of warranty would when it comes to plumbing repairs it would cover a dollar amount towards the cost if accessing plumbing. Annual water heater flush.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Orbelina, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 21st, 2023

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Mariah McKinney Hampstead, NC

All homeowners be warned. I attempted to make a claim on the day of my renewal and was told that due to a glitch in the system the portal wasn't working and I couldn't place a claim. Also, the representatives either would not or could not either. They were bound by what the portal was doing. I was re-routed back and forth four times and each time had to re-explain all my initial information and the reason for my emergency. They never contacted me and it's been 2 weeks. I am still trying to resolve this issue.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mariah McKinney, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Aug. 16th, 2022

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Benjamin Denton, MD

The Customer Service Representatives have all been very helpful, but it is very apparent to me that the workings of the company are opaque even to the people who work there. I have been taking time out of work and family for three weeks trying to get my heating replaced, and it seems that the higher decision-makers are taking every opportunity to keep from having to do the job. In terms of time and transparency, the unprofessionalism is staggering. Temperatures are falling below freezing every night and there is no end in sight.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Benjamin, we're sorry to hear you're still waiting for a resolution, we're here to help. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty with your service address, and we'd be happy to review your claim and help you get this resolved.

Nov. 24th, 2021

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Robin Soltow Temecula, CA

I have been using and selling this company for years to my clients. They have completely dropped the ball on my plan. I was sold a repair or replace package. My water heater goes out and they will only give $1200 TOTAL as a cash out and will not do the work. It will cost $2500. Keyon the claims manager DID NOTHING. Do not use this company, they are a rip off!! I will remove them from all 4 of my properties and will never sell their policies again.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Robin, we're sorry to hear you feel that way. We are happy to review this and assist in any way we can. If you are interested, please send us a private message with your service address so we can locate your account.

Aug. 25th, 2021

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Norm Schain Leland, NC

Run, don't walk from HBW. When you call them you will be on hold for at least 50 minutes each time. If you use your own contractor for repairs, you will have your reimbursement severely reduced. Furthermore, they will find ways to rip you off that are not in the contract documents and nobody you speak with will be able to explain it. Everyone you do speak with will have a different answer and attitude. I will never use them again after this horrible experience and I recommend you don't either.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Norm, we're sorry to hear you feel that way. What you described is not the experience we aim to provide. We would like to learn from this and resolve any outstanding needs you may have. If you're interested, please send us a private message with your service address and we'll be happy to assist in any way we can.

Aug. 25th, 2021

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sreyasi bhattacharya Birmingham, AL

literally the worst company !!! it take 10 min to reach a customer service. and i do get to them ... all they say is i am emailing some other department and i will get a call back in 24hrs. it has been over two weeks and I am still waiting for a call back. the service man they had sent did a terrible job of fixing my dishwasher. it still has the same problem that we filled the claim in first place. for my micro wave, i have like 5 parts delivered to my house, but no one shows up to fix the microwave. absolutely horrible. my dishwasher is broken for 2 months now!! terrible service.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Sreyasi Bhattacharya. We’re upset that your claim is still unresolved, too, because it’s not fair to you. We will do our best to resolve this service request.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Jan. 27th, 2021

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Antonio Hall Whitsett, NC

This is a terrible company. Our water heater pilot went out and they sent a guy out who literally put tape on the regulator and left in 5 mins (cost us $85). It went back out in 2 days and he came back and told us he didn’t know what was wrong and couldn’t fix it. We called 210 and they said they have exhausted all of their resources And can’t send another contractor because the first one didn’t say yes to a second opinion. It’s almost laughable.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Antonio Hall. We’re upset that your claim is still unresolved, too, because it’s not fair to you. We will do our best to resolve this service request.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Jan. 19th, 2021

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cdbamford Jacksonville, FL

I bought two new A/C units AFTER I moved in. The Nest thermostat that came with the house went out 2 months later. They require me to pay $100 service call for htem to replace the Nest, when the A/C company that replaced my A/C has already come out to tell me it's broken. Why should I pay $100 for a $130 thermostat? They already got out of paying the 10K to replace the a/c units because I wasn't willing to go through the BS that they wanted me to do for them to contribute anything to those. It's a waste of money. Unless the seller is paying for it, don't purchase this home warranty.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi cdbamford, we apologize for the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.

If you’d like, we can send this to our escalation team for review. Just send us a private message here.

You trust us to protect your home, and we want to earn that trust back. Thank you for your feedback.

Dec. 21st, 2020

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BMann West Chester, PA

Terrible company!! Been without a fridge for over a month! I'm the one who is constantly following up because they lack customer service and procedures to follow. Complete gaps in their processes. Spent hours sitting on hold and no one can give me answers or connect me with someone who can. There's not point in having a warranty with them, they don't cover half of what they say they do. I was told for another issue that was a pre existing issue, as the new home owner that's the reason I have a warranty...for pre existing issues that is out of my control! Do Not sign on with 2-10!!!

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert. We’re upset that your claim is still unresolved..

If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

We want to get this right. We hope you’ll give us another chance at resolving your issue.

Dec. 21st, 2020

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Dave M Greenbrier, TN

Terrible. My washer broke. I called. After 3 days no contractor picked up the service request. I called back 2-10 said find my own. I did. Result can not be repaired. Called 2-10. They said no we cant replace it without a second opinion. I understood. They got Sears. Result cant be repaired. 6 days 6 calls later 2-10 claims they do not have the “Proper diagnosis”. I know they have it they just wont do their part. Im on hold again 40 minutes while i am writing this. My advice STAY AWAY from this trash company!!!!!!

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Dave M. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210HBWor call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Dec. 21st, 2020

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Raja St Louis, MO

I am current customer of 2-10 Home Warranty.. I was given this by my seller. I raised a request with them in Jan-2020 and the company sent 2 different vendors for 7 times so far. The issue is still not fixed. After he second vendor tried to fix, he recommended 2-10 to replace the unit. This has been over a month now and nothing is done yet. i called 2-10 customer service today and was told they have made decision to go for repair again.. I am perplexed what was done in last 4 months. Not sure when this will be over. I am still working..

6 years ago

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Jamie Cuyahoga Falls, OH

We had electrical issues with our newly purchased home. We followed the info and called 2-10. We were explaining to the lady on the phone, with our electrician present what happened. They asked to speak with him and before he could explain what was going on they denied our claim. We asked to speak to her supervisor and she also denied the claim. This company is a sham and should not be aloud to do business in Ohio. The warranty is a worthless piece of paper that I would be better wiping my behind with because it would be more useful that way.

6 years ago

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Piero Ciancio Clinton, MD

I have a stove that has stopped working and put a service request into 2-10 nearly eight days ago. They have assigned three different repair companies and none of them have contacted me to schedule and appointment. Each time the clock starts all over with the 24 hour response time for weekdays and 48 hours for weekends and still waiting for and call from a repair company. I really believe this is a way to make you give up and call a real company. My contract is up this June and will definitely not renew. By the way went through the same problem with HVAC and refrigerator problem.

6 years ago

2-10 Home Buyers Warranty Reviews