2-10 Home Buyers Warranty: Read 4,429 User Reviews From Real Homeowners

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Verified Customer

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Benedict

They gave me an extremely high increase in my monthly premium rate which I think is uncalled for.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Benedict, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We're sorry to hear you feel your monthly premium is too high. We offer multiple agreement options with varying service fee costs. If you'd like to review the different options available we'd be happy to discuss them with you. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Verified Customer

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Martha Waller Fuquay-Varina, NC

THey have been great on every service provided

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Martha, we appreciate the great review! Thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Verified Customer

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Sean

This year our ice maker needed fixing and they were very quick to get us an appointment.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sean, we're glad we were able to get your ice maker fixed. Thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 10th, 2021

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Verified Customer

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Robert Havey Cibolo, TX

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, thanks for your review and thank you for being a part of 2-10 Home Buyers Warranty!

Sep. 10th, 2021

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Verified Customer

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Thomas Scarborough Monroe, NC

Easy website, great customer service!!!

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Thomas, we put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces! Thank you for being a part of 2-10 Home Buyers Warranty!

Sep. 10th, 2021

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Verified Customer

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Rich Chrimes Vero Beach, FL

very fast, easy to deal with, use good contractors

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Rich, thanks for the review. We appreciate your support!

Sep. 10th, 2021

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Verified Customer

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Brigitte Tanner Carter Richmond, VA

Always provides the service I pay for without hassle

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Brigitte, we glad to hear that! Thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 10th, 2021

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Verified Customer

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Steven Moore Leland, NC

Repair was handled fast and satisfactory.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Steven, we're glad to hear your repair went well. Thank you for your support and for being a part of 2-10 Home Buyers Warranty!

Sep. 10th, 2021

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Verified Customer

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Vetere Leland, NC

They are always on top of the repair companies

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Vetere, thank you for the great rating and thank you for being a part of 2-10 Home Buyers Warranty!

Sep. 10th, 2021

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Verified Customer

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Mike Rogers Moore, SC

Not perfect but very good coverage depending on your option.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mike, thank you for your review and honest feedback. If there is ever anything we can do to improve your experience, please don't hesitate to let us know. Thank you for being a part of 2-10 Home Buyers Warranty!

Sep. 10th, 2021

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Verified Customer

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Michele Watkins Beaverdam, VA

because there are companies on their site that refuse to service my area

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Michele, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We're sorry to hear some of our 3rd party contractors are unable to service your area. We know how frustrating that can be. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 10th, 2021

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Verified Customer

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Anonymous

They were very good. The people on the phone are easy to talk to.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for the review. We're glad to hear we've been easy to talk to. We appreciate your support!

Sep. 10th, 2021

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Verified Customer

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Anna Greenville, SC

Takes forever to get someone on the phone, terrible follow through with getting information About my replacement appliances

4 years ago

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Verified Customer

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Chris Holshouser Wilmington, NC

They've been able to fix all of my issues.

4 years ago

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Verified Customer

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Mattie brown Kansas City, MO

They are prompt and provide excellent service consistently

4 years ago

Reply from 2-10 Home Buyers Warranty

Wow, thanks so much for the excellent review. We’re happy to know that you’d recommend 2-10 Home Buyers Warranty services to others. Thank you for your continuing business.

Jun. 23rd, 2021

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Verified Customer

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Mike Burdian Jacksonville, FL

10 day wait for a hot water heater replacement. My only other request was denied

4 years ago

Reply from 2-10 Home Buyers Warranty

We appreciate the feedback, if you'd like to discuss this further do not hesitate to reach out to us 800-775-4736

Jun. 21st, 2021

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Verified Customer

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RAJAGOPAL RAMAN Cumming, GA

good customer service and prompt response

4 years ago

Reply from 2-10 Home Buyers Warranty

Wow, thanks so much for the excellent review. We’re happy to know that you’d recommend 2-10 Home Buyers Warranty services to others. Thank you for your continuing business.

Jun. 21st, 2021

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Verified Customer

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Sherry A Jackson Columbia, SC

They continue to patch up the same things over and over instead of really fixing it.

4 years ago

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Verified Customer

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Brian Bracy Grayson, GA

Always helpful and finds the right "pro" for the job!

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for the kind words. It’s always humbling to learn what a positive effect 2-10 Home Buyers Warranty can have on homeowners’ lives. We’ll keep doing the best we can to make protecting your home simple and economical!

Jun. 21st, 2021

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Verified Customer

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Alan Nesensohn Sea Isle City, NJ

Has helped us out many times with quick service

4 years ago

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Verified Customer

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Jeffrey Brinker Cheswick, PA

Extremely long waig time to have calls answered. For issues, customers need to know exactly what is wrong or it will not be covered.

4 years ago

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Verified Customer

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Vasa Spurling Cape Coral, FL

Great Service and quick response to repair needs.

4 years ago

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Verified Customer

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Ravi Aurora, CO

Prompt service and follow up by an agent.

4 years ago

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Verified Customer

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John Hofstadter Winder, GA

On hold for over an hour every time I called. Sewage spilling out of my plumbing and denied because of supposed existing issue. Not happy

4 years ago

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Verified Customer

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Carter Baltimore, MD

Good customer service . Quick response time

4 years ago

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Verified Customer

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Genevieve Ashworth Parker, CO

Have always been very responsive and helpful!

4 years ago

Reply from 2-10 Home Buyers Warranty

We’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!

Jun. 21st, 2021

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Verified Customer

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Jennifer Evans Virginia Beach, VA

They got everything fixed and I got a new hot water heater.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Jennifer, we’re so happy to hear you had a good experience with 2-10 Home Buyers Warranty and we're glad to hear you got a new water heater! We appreciate your business and will continue working hard to keep you covered!

Jul. 14th, 2021

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Verified Customer

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Terry Virginia Beach, VA

They do a pretty good job with customer service. It is the best one right now.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you so much for the awesome review,

May. 28th, 2021

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Verified Customer

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Carolyn Laurel, MD

Every time i use them they always polite & very hey

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Carolyn, we’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Mar. 25th, 2021

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Verified Customer

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Andrew Towell Summerville, SC

It about a month to get issue resolution for a fridge, 3 visits from different service companies

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi [NAME], thanks for your positive rating. More importantly, thanks for your honest feedback about how we can do even better next time.
If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.

Thanks again for your feedback and for your continuing business.

Mar. 25th, 2021

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Verified Customer

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Cody Indianapolis, IN

Twice they have assigned us an electrician that was no longer working with them.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cody, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 18th, 2021

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Verified Customer

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Chantel Brutus Lake Placid, FL

They do not fix or replace anything. Never call back. Never even send anyone out. This company is a scam and should be shutdown

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Chantel, we’re sorry and disappointed about the poor experience you had with the independent service contractor we dispatched.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right, and we hope you’ll give us another shot at resolving your issue and keeping you as a customer.

Mar. 10th, 2021

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Verified Customer

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Andrew Sterlachini Broomall, PA

Overall performance.and customer service.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Andrew, we’re so happy that you had a great experience with the 2-10 Home Buyers Warranty staff. They’re always working hard to help you protect your home, and we’re glad you rated them so highly. They deserve it! Thanks for your continuing business.

Mar. 10th, 2021

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Verified Customer

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Barbara O'Hagan Charlotte, NC

dependable & reachable when I need them

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Barbara, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Mar. 10th, 2021

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Verified Customer

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Ed Guarnieri Sunset Beach, NC

It is almost impossible to make a claim. They make it so difficult to get service, that I gave up and paid for the repairs myself.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ed, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 10th, 2021

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Verified Customer

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Crystal Vancouver, WA

Very unhelpful, serviced something and then the next time told me ‘we don’t service that anymore’ I was never notified they changed.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Crystal, we’re disappointed to learn that you’re unhappy with our coverage. We’d like to help you find better-fitting coverage, if possible.

If you’re willing to talk about other options, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

We want to provide you with the right coverage for your needs. We hope you’ll give us a chance to do that.

Mar. 10th, 2021

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Verified Customer

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Al Bella Vista, AR

responded very quickly and professionally to my needs.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Al, we’re glad you had such a great experience with our contractors. Thanks for your continuing business with 2-10 Home Buyers Warranty!

Mar. 10th, 2021

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Verified Customer

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Dioris Gastonia, NC

Real & Easy Coverage to use and have for you home

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Dioris, we’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!

Mar. 10th, 2021

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Verified Customer

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Chris cox Loganville, GA

They did awesome work. Super helpful and very communicative

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for all the positive feedback. We’re glad we could make protecting your home simple and economical. That’s our goal at 2-10 Home Buyers Warranty!

Mar. 2nd, 2021

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Verified Customer

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Tim J. Bowie, MD

Great Service and excellent customer service

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey Tim J. , thanks for your fantastic rating. Everyone at 2-10 Home Buyers Warranty works really hard to make it easy for you to recommend our services to others. Thank you for your continuing business!

Feb. 23rd, 2021

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Verified Customer

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Georgia Baker Social Circle, GA

Are always checking if the work was done. Quick to dispatch

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Georgia Baker, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Feb. 23rd, 2021

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Verified Customer

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Gina Wright Douglasville, GA

They responded to my online request in a timely manner

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Gina, we’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!

Feb. 23rd, 2021

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Verified Customer

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Eun Duluth, GA

I've requested service through this company, but sometimes they come too late.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Eun, we’re happy you gave us a great rating. But we want to apologize for the issue you had with the service request process. We’re always trying to make the service request process as easy as possible, and we acknowledge that we may have come up a bit short this time.

If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
Thanks again for your feedback.

Feb. 8th, 2021

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Verified Customer

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Jennifer Birmingham, MI

Our furnace went out and they were only going to reimburse us 20% of what it would cost to replace it. We don't recommend this company to anyone.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Jennifer, we’re disappointed to learn that you’re unhappy with our coverage. We’d like to help you find better-fitting coverage, if possible.

If you’re willing to talk about other options, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

We want to provide you with the right coverage for your needs. We hope you’ll give us a chance to do that.

Feb. 8th, 2021

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Verified Customer

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Joe Campbell Sellersburg, IN

Communication wasn't 3, no follow ups regarding issues and no heads up when contractors were unavailable to my area

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Joe Campbell, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Feb. 4th, 2021

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Verified Customer

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Brian Litchfield Park, AZ

They honestly deserve 0 stars. Horrible service, waiting on hold for long periods of time, no follow up on customer inquires

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Brian, we’re sorry that our service earned us the poor rating you gave. Though we hate to hear that you had such a negative experience, we’re glad you told us about it. If you’d like, someone from our escalation team can contact you.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Feb. 4th, 2021

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Verified Customer

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Asmond Rogers, AR

Because they are on time for their services

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Asmond, we’re so happy you had an excellent experience with our services. We’re proud that 2-10 Home Buyers Warranty exceeded your expectations. Thank you for your continuing business!

Feb. 9th, 2021

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Verified Customer

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Greg Troy, MI

rapid response and 3 follow up from 2-10

5 years ago

Reply from 2-10 Home Buyers Warranty

Wow, thank you for the excellent review, Greg. Everyone at 2-10 Home Buyers Warranty is super happy that you want to renew your Service Agreement with us and would also recommend our services! Thanks again for your continuing business.

Feb. 9th, 2021

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Verified Customer

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No name Conroe, TX

Always available. 3 subcontractors always timely.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello, we’re glad you had such a great experience with our contractors. Thanks for your continuing business with 2-10 Home Buyers Warranty!

Feb. 9th, 2021

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Verified Customer

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Katrina P. Alexandria, VA

Ease of use, quality service providers, warranty coverage

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Katrina P., it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Feb. 9th, 2021

2-10 Home Buyers Warranty Reviews