2-10 Home Buyers Warranty: Read 4,074 User Reviews From Real Homeowners

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Verified Customer

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Kari Ashburn, VA

Jessica was the best! She took control of the call and cares about her customers!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Kari, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 24th, 2023

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Verified Customer

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Susan Vaughn Memphis, TN

So far each time I've had to schedule someone for an issue in my home, I received great service.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Susan Vaughn, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 16th, 2023

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Verified Customer

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Ellen Athens, GA

Quick scheduling for service. Easy to use website. Providers are competent and professional.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Ellen, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 16th, 2023

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Wanda Richmond, TX

Customer Service is poor. Follow up is very poor. This is not the first time. Customer care. is poor. Product/Service knowledge is poor. My issue is still not resolved and now my freezer door is frozen shut!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Wanda, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Feb. 22nd, 2023

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FFROCK North Myrtle Beach, SC

I've had issues with my 15 year old air conditioner for 2 years. IT DOESN'T WORK! I was told by 2 companies it needs replacement, but they sent another company who keeps putting a bandaid on it. Waste of money.

2 years ago

Reply from 2-10 Home Buyers Warranty

We're sorry to hear you feel that way. If you feel like we've made an error please give us a call and we'll be happy to assist in any way we can.

Feb. 16th, 2022

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Siby M Brandon, FL

Their web site wont work for service request. Phone nobody answers or even answer after holding one hour transfer to some other department and hand up. Disorganized company in my experience, or was trying to avoid claims.

3 years ago

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Richard Delaquis Alexandria, VA

"The technician was prepared with a new component as the old one failed and was rusted tight.".

4 years ago

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Glen Fuquay-Varina, NC

Garbage. Have a warranty where a garage spring is specifically covered. The garage spring broke and they denied the claim stating "there must have been a pre-existing condition". Do not use this company.

5 years ago

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George Blackwood, NJ

I love them. They are easy to gain access to and they provide excellent Customer service

5 years ago

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Bhawani Gautam Pittsburgh, PA

The warranty is just a name sake and look at the kind of professionals they have contracted with. Didn’t fix my HEATING problem, just recommended a filter change and took $100

5 years ago

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Chrissie New Castle, DE

Very friendly service and extremely helpful in the event of dealing with my claim

6 years ago

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Linda Pond Indianapolis, IN

.. Never had any problems love to work with them. They are very friendly and helpful.

6 years ago

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charles davis Sanger, CA

Three week wait for simple Dryer repair. although they did refund my service fee $75. 1 week wait to repair air cond in the summer, if you are looking for prompt service keep looking. we are looking to change.

6 years ago

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Kenneth Coy Evansville, IN

-10 THATS NINUS 10. OUR REPAIRS WHERE NEVER DONE ON OUR WASHER. HOW LONG DOES IT TAKE TO GET PARTS FOR A WASHER? wE HAVE BEEN WATING 3 MONTHS FOR THE REPAIRMAN TO RETURN WITH THE PARTS AND MAKE REPAIRS.

6 years ago

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Joy Mullica Hill, NJ

Horrible company. Save your money. I have a double oven. One does not work and can not be repaired. Haven’t heard from anyone about how this issue will be resolved. The holidays are coming and I’m down an oven.

6 years ago

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Jason Saint Charles, MO

No real complaints at the moment. They answer their phones and send people out to fix my problem.

6 years ago

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Gerri Hand Clementon, NJ

It was wonderful. All I had to do was make the initial call and they handled the rest.

6 years ago

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Corinne Mitchell Sacramento, CA

I called several weeks ago to get service for our refridgerator and no one has contacted us! The woman I spoke with was very nice and took our request and assisted us and was very professional, but no contractor has called

6 years ago

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Diana Indianapolis, IN

Very pleasant to work with. Very courteous & knowledgeable & caring about your situation

6 years ago

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Renee Kratt Marion, IA

Having our home warranty has been such a peace of mind! 2-10 warranty coverage is amazing!

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Renee Kratt, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 8th, 2024

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George Hopson IV Evansville, IN

They say the right things when you get started and after that, the service goes down hill. They make claims a headache. This is the worst service to have.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi George Hopson IV, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 5th, 2023

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Les Hamilton

MIcrowave died due to blown internal fuse

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Les Hamilton, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 2nd, 2024

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Verified Customer

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Sandi Thigpen Suffolk, VA

No group code available for appliance replacement discount

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Sandi Thigpen, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jun. 21st, 2023

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Verified Customer

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C. Myrtle Beach, SC

It took 8 months to get my dishwasher fixed.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi C., thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Mar. 10th, 2023

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Verified Customer

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Christina Columbia, SC

Right now, they keep issuing providers that are not doing what they're supposed to do.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Christina, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Feb. 10th, 2023

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Verified Customer

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Mark Francis Furlong, PA

Lack of integrity; contractors go out of their way to find reasons the warranty can not be used.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mark Francis, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Verified Customer

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Lisa Canton, GA

Our service provider was a fraud and not licensed; did not vet him properly.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lisa, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 26th, 2022

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Verified Customer

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Scott Clarksville, TN

The process takes a while but in the end it was free

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Scott, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 19th, 2022

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Verified Customer

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Brooke Melhorn Knoxville, TN

Terrible phone wait and did not send an honorable company to handle my air conditioning problem

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Brooke Melhorn, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 19th, 2022

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Verified Customer

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Anna Birmingham, AL

Terrible customer service, virtually impossible to speak to someone due to hold times up to 2 hours

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anna, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Verified Customer

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Jack Cunningham Southlake, TX

They don't always pick the best repairmen.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jack Cunningham, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Verified Customer

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Samuel Adebonojo Dayton, OH

Denied the replacement of the garage door suport

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Samuel Adebonojo, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Verified Customer

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Melanie A Roscoe Linden, NC

Water streaming through light fixtures downstairs not considered emergency, no water for 5 days!

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Melanie A Roscoe, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Verified Customer

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Cheryl Wright Sicklerville, NJ

It takes more than 30 days to complete a call. They never answer the phone or return phone calls.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cheryl Wright, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Verified Customer

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John Tucson, AZ

They declined the repair when my house flooded with water and rain on my floor.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi John, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Verified Customer

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Jeramey Shaw Alpharetta, GA

Difficult to reach customer service. Contractors are not consistent.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jeramey Shaw, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Verified Customer

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Ash H. McDonough, GA

Hard to get a person on phone to explain process

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ash H., thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Verified Customer

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Deborah Ann Carter

I reached out about a washer repair. repairman came said he fixed. start to wash same issue

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Deborah Ann Carter, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Aug. 8th, 2022

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Verified Customer

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Dan Hazelwood, MO

Left my claim for weeks without ordering new parts for an AC in heat advisory weather

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dan, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Verified Customer

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Sarinna Woodstock, GA

My refrigerator was broken and the warranty did not cover it because of pre existing conditions.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sarinna, we're sorry to hear how you feel. What you described is not the experience we aim to provide as we pay out 97.5% of all claims placed with us. If you feel we did not honor our coverage, please give us a call and we will review your claim with you. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time.

Jul. 28th, 2022

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Jerry Harris Myrtle Beach, SC

Washing machine not fixed since February. On second service provider and still no completion date.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jerry, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jul. 21st, 2022

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Verified Customer

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Disappointed Alexandria, VA

Run around between 2-10 staff and contractor. Contractor disappears without problem resolution.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Verified Customer

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P

Horrible service or lack there of. no service has been done or completed 4 months later.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi P, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jul. 21st, 2022

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Verified Customer

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Edward Johnsen Charlotte, NC

Difficulty in reaching customer service.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Edward, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Theresa wagner Hereford, AZ

Need an electrician and they have none in my area

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Theresa, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Verified Customer

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Joshua Fort Valley, GA

I needed to use my warranty and they didn't honor my request.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Joshua, we're sorry to hear how you feel. What you described is not the experience we aim to provide as we pay out 97.5% of all claims placed with us. If you feel we did not honor our coverage, please give us a call and we will review your claim with you. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time.

Jul. 13th, 2022

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Verified Customer

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Susan Greene Marietta, GA

You couldn't depend on the contractors to get in. touch with you. The work was never covered.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Susan, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Veronica sadler Waddell, AZ

Takes forEver to get jobs done and usually 2different companies

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Veronica, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Lori B Stephenson Wilmington, NC

You do not have good customer service or communication skills.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lori, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Tanya Burks Aurora, CO

Some of the contractors are rude and unprofessional

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tanya, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 3rd, 2022

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