2-10 Home Buyers Warranty: Read 4,487 User Reviews From Real Homeowners

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Verified Customer

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Chris Holshouser Wilmington, NC

They've been able to fix all of my issues.

5 years ago

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Verified Customer

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Mattie brown Kansas City, MO

They are prompt and provide excellent service consistently

5 years ago

Reply from 2-10 Home Buyers Warranty

Wow, thanks so much for the excellent review. We’re happy to know that you’d recommend 2-10 Home Buyers Warranty services to others. Thank you for your continuing business.

Jun. 23rd, 2021

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Verified Customer

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Mike Burdian Jacksonville, FL

10 day wait for a hot water heater replacement. My only other request was denied

5 years ago

Reply from 2-10 Home Buyers Warranty

We appreciate the feedback, if you'd like to discuss this further do not hesitate to reach out to us 800-775-4736

Jun. 21st, 2021

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Verified Customer

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RAJAGOPAL RAMAN Cumming, GA

good customer service and prompt response

5 years ago

Reply from 2-10 Home Buyers Warranty

Wow, thanks so much for the excellent review. We’re happy to know that you’d recommend 2-10 Home Buyers Warranty services to others. Thank you for your continuing business.

Jun. 21st, 2021

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Verified Customer

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Sherry A Jackson Columbia, SC

They continue to patch up the same things over and over instead of really fixing it.

5 years ago

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Verified Customer

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Brian Bracy Grayson, GA

Always helpful and finds the right "pro" for the job!

5 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for the kind words. It’s always humbling to learn what a positive effect 2-10 Home Buyers Warranty can have on homeowners’ lives. We’ll keep doing the best we can to make protecting your home simple and economical!

Jun. 21st, 2021

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Verified Customer

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Alan Nesensohn Sea Isle City, NJ

Has helped us out many times with quick service

5 years ago

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Jeffrey Brinker Cheswick, PA

Extremely long waig time to have calls answered. For issues, customers need to know exactly what is wrong or it will not be covered.

5 years ago

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Verified Customer

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Vasa Spurling Cape Coral, FL

Great Service and quick response to repair needs.

5 years ago

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Ravi Aurora, CO

Prompt service and follow up by an agent.

5 years ago

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Verified Customer

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John Hofstadter Winder, GA

On hold for over an hour every time I called. Sewage spilling out of my plumbing and denied because of supposed existing issue. Not happy

5 years ago

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Verified Customer

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Carter Baltimore, MD

Good customer service . Quick response time

5 years ago

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Verified Customer

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Genevieve Ashworth Parker, CO

Have always been very responsive and helpful!

5 years ago

Reply from 2-10 Home Buyers Warranty

We’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!

Jun. 21st, 2021

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Verified Customer

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Jennifer Evans Virginia Beach, VA

They got everything fixed and I got a new hot water heater.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Jennifer, we’re so happy to hear you had a good experience with 2-10 Home Buyers Warranty and we're glad to hear you got a new water heater! We appreciate your business and will continue working hard to keep you covered!

Jul. 14th, 2021

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Verified Customer

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Terry Virginia Beach, VA

They do a pretty good job with customer service. It is the best one right now.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thank you so much for the awesome review,

May. 28th, 2021

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Verified Customer

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Carolyn Laurel, MD

Every time i use them they always polite & very hey

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Carolyn, we’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Mar. 25th, 2021

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Verified Customer

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Andrew Towell Summerville, SC

It about a month to get issue resolution for a fridge, 3 visits from different service companies

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi [NAME], thanks for your positive rating. More importantly, thanks for your honest feedback about how we can do even better next time.
If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.

Thanks again for your feedback and for your continuing business.

Mar. 25th, 2021

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Verified Customer

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Cody Indianapolis, IN

Twice they have assigned us an electrician that was no longer working with them.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cody, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 18th, 2021

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Verified Customer

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Chantel Brutus Lake Placid, FL

They do not fix or replace anything. Never call back. Never even send anyone out. This company is a scam and should be shutdown

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Chantel, we’re sorry and disappointed about the poor experience you had with the independent service contractor we dispatched.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right, and we hope you’ll give us another shot at resolving your issue and keeping you as a customer.

Mar. 10th, 2021

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Verified Customer

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Andrew Sterlachini Broomall, PA

Overall performance.and customer service.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Andrew, we’re so happy that you had a great experience with the 2-10 Home Buyers Warranty staff. They’re always working hard to help you protect your home, and we’re glad you rated them so highly. They deserve it! Thanks for your continuing business.

Mar. 10th, 2021

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Verified Customer

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Barbara O'Hagan Charlotte, NC

dependable & reachable when I need them

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Barbara, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Mar. 10th, 2021

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Verified Customer

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Ed Guarnieri Sunset Beach, NC

It is almost impossible to make a claim. They make it so difficult to get service, that I gave up and paid for the repairs myself.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ed, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 10th, 2021

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Verified Customer

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Crystal Vancouver, WA

Very unhelpful, serviced something and then the next time told me ‘we don’t service that anymore’ I was never notified they changed.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Crystal, we’re disappointed to learn that you’re unhappy with our coverage. We’d like to help you find better-fitting coverage, if possible.

If you’re willing to talk about other options, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

We want to provide you with the right coverage for your needs. We hope you’ll give us a chance to do that.

Mar. 10th, 2021

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Verified Customer

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Al Bella Vista, AR

responded very quickly and professionally to my needs.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Al, we’re glad you had such a great experience with our contractors. Thanks for your continuing business with 2-10 Home Buyers Warranty!

Mar. 10th, 2021

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Verified Customer

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Dioris Gastonia, NC

Real & Easy Coverage to use and have for you home

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Dioris, we’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!

Mar. 10th, 2021

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Verified Customer

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Chris cox Loganville, GA

They did awesome work. Super helpful and very communicative

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for all the positive feedback. We’re glad we could make protecting your home simple and economical. That’s our goal at 2-10 Home Buyers Warranty!

Mar. 2nd, 2021

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Verified Customer

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Tim J. Bowie, MD

Great Service and excellent customer service

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey Tim J. , thanks for your fantastic rating. Everyone at 2-10 Home Buyers Warranty works really hard to make it easy for you to recommend our services to others. Thank you for your continuing business!

Feb. 23rd, 2021

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Verified Customer

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Georgia Baker Social Circle, GA

Are always checking if the work was done. Quick to dispatch

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Georgia Baker, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Feb. 23rd, 2021

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Verified Customer

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Gina Wright Douglasville, GA

They responded to my online request in a timely manner

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Gina, we’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!

Feb. 23rd, 2021

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Verified Customer

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Eun Duluth, GA

I've requested service through this company, but sometimes they come too late.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Eun, we’re happy you gave us a great rating. But we want to apologize for the issue you had with the service request process. We’re always trying to make the service request process as easy as possible, and we acknowledge that we may have come up a bit short this time.

If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
Thanks again for your feedback.

Feb. 8th, 2021

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Verified Customer

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Jennifer Birmingham, MI

Our furnace went out and they were only going to reimburse us 20% of what it would cost to replace it. We don't recommend this company to anyone.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Jennifer, we’re disappointed to learn that you’re unhappy with our coverage. We’d like to help you find better-fitting coverage, if possible.

If you’re willing to talk about other options, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

We want to provide you with the right coverage for your needs. We hope you’ll give us a chance to do that.

Feb. 8th, 2021

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Verified Customer

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Joe Campbell Sellersburg, IN

Communication wasn't 3, no follow ups regarding issues and no heads up when contractors were unavailable to my area

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Joe Campbell, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Feb. 4th, 2021

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Verified Customer

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Brian Litchfield Park, AZ

They honestly deserve 0 stars. Horrible service, waiting on hold for long periods of time, no follow up on customer inquires

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Brian, we’re sorry that our service earned us the poor rating you gave. Though we hate to hear that you had such a negative experience, we’re glad you told us about it. If you’d like, someone from our escalation team can contact you.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Feb. 4th, 2021

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Verified Customer

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Asmond Rogers, AR

Because they are on time for their services

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Asmond, we’re so happy you had an excellent experience with our services. We’re proud that 2-10 Home Buyers Warranty exceeded your expectations. Thank you for your continuing business!

Feb. 9th, 2021

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Verified Customer

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Greg Troy, MI

rapid response and 3 follow up from 2-10

5 years ago

Reply from 2-10 Home Buyers Warranty

Wow, thank you for the excellent review, Greg. Everyone at 2-10 Home Buyers Warranty is super happy that you want to renew your Service Agreement with us and would also recommend our services! Thanks again for your continuing business.

Feb. 9th, 2021

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Verified Customer

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No name Conroe, TX

Always available. 3 subcontractors always timely.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello, we’re glad you had such a great experience with our contractors. Thanks for your continuing business with 2-10 Home Buyers Warranty!

Feb. 9th, 2021

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Verified Customer

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Katrina P. Alexandria, VA

Ease of use, quality service providers, warranty coverage

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Katrina P., it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Feb. 9th, 2021

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Verified Customer

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Divakar Rajashekaran Ashburn, VA

Impeccable service and wide range of options and coverage.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Divakar Rajashekaran, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Feb. 8th, 2021

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Verified Customer

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philip gibbs Tucker, GA

limited use of warranty so far. what use i have had has been satisfactory.

5 years ago

Reply from 2-10 Home Buyers Warranty

We’re so happy that you had a great experience with the 2-10 Home Buyers Warranty staff. They’re always working hard to help you protect your home, and we’re glad you rated them so highly. They deserve it! Thanks for your continuing business.

Feb. 4th, 2021

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Verified Customer

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Erin New Boston, TX

Great service but very long hold times when you need to speak with a person.

5 years ago

Reply from 2-10 Home Buyers Warranty

We’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

Feb. 4th, 2021

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Verified Customer

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Ernest and Janet Welk Tucson, AZ

Awaiting contractor for roof leak; 2-10 called & said your on your own to find one!

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Ernest and Janet Welk, we’re sorry and embarrassed that you didn’t receive the assistance you expected. If you’d like, someone from our escalation team can contact you at your convenience.

If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We understand you’re upset, and we want to try to fix it. You’ve trusted us to protect your home, and we want to earn that trust back.

Feb. 4th, 2021

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Verified Customer

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marcus gipson Barling, AR

they took over 2 hours to answer the phone.ive had a repair in the service channel for almost 6 months

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Marcus Gipson. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Feb. 4th, 2021

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Verified Customer

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Regina

5 service and great value for money

5 years ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hi Regina, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Feb. 2nd, 2021

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Verified Customer

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George Laveen, AZ

They don’t do holiday service and I feel that they should. I had to wait a period of time.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi George, we’re really sorry about how long it took for us to address your service request. We hate letting our clients down.

If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
Our goal is to make the service request experience easy for you. We hope you’ll give us that chance again.

Feb. 2nd, 2021

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Verified Customer

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Joanne Austell, GA

It was a gift. I wish they would cover more things but it was a good experience working with them.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Joanne, thanks for your positive rating. More importantly, thanks for your honest feedback about how we can do even better next time.
If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.

Thanks again for your feedback and for your continuing business.

Feb. 9th, 2021

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Verified Customer

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Carl Grayson, GA

The last instance I used my warranty,C57 I had to wait over a week to get service for my micorwave.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Carl, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Feb. 9th, 2021

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Verified Customer

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Ashley Norfolk, VA

Haven’t gotten much use out of it and customer service is a little bit confusing.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for your feedback. We’re really sorry for the trouble you had with our customer service team and we will use this information to improve our services, so that your next experience will be much smoother.

Feb. 5th, 2021

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talena edwards

Exceptional professional. He makes sure you understand the issue and the process.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi talena edwards, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 11th, 2025

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annette collins

In addition They review your review to see if they will post it Hah haa joke all the way to leaving a review - what comes around goes around They will see what doing dirty fraudulent business is like 👍.

9 months ago Edited September 11, 2025

Reply from 2-10 Home Buyers Warranty

Hi Annette, we're sorry to see we earned a poor rating from you. We're not sure what lead to this rating but we're happy to learn. If you're interested in discussing the details surrounding this review, or if we can do anything to repair your experience, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to assist in any way we can.

Sep. 11th, 2025

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E C-B

We truly appreciated Danny's professionalism in expediting the AC repair. Thank you!!!

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi E C-B, we're glad to hear Danny's gave you such excellent service! Thanks for sharing and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 18th, 2025

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