2-10 Home Buyers Warranty: Read 4,320 User Reviews From Real Homeowners

check_circle

Verified Customer

star star_border star_border star_border star_border

Kenneth Brent King Asheboro, NC

Always slow, takes forever to get anything assigned to a contractor, Sears sucks, and half my stuff is never covered.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kenneth Brent King, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

check_circle

Verified Customer

star star star star_border star_border

Mike Topeka, KS

It took over two hours on hold to get a person on the phone to talk with

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mike , thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

check_circle

Verified Customer

star star star star star_border

Wayne Jenkins La Vergne, TN

There helpful and there when you need them to be

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Wayne Jenkins , we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

check_circle

Verified Customer

star star star star star_border

Mr.Okonkwo Gambrills, MD

It took time but everything was resolved at the end

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mr.Okonkwo, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

check_circle

Verified Customer

star star star star star_border

Tiffany Matthews Middletown, DE

Most claims are handled quickly and without issue.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tiffany Matthews, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Tim Littleton, CO

Customer service response is terrible, after I renewed my agreement I can not get a hold of any support.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tim, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Oct. 21st, 2022

check_circle

Verified Customer

star star star star_border star_border

Eduardo Norcross, GA

I have a leaking bathtub, the pipe is leaking, haven't resolved it yet.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Eduardo, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Oct. 21st, 2022

check_circle

Verified Customer

star star star star star_border

DEROND Julius RICKS Pikesville, MD

The process to request services was easy.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi DEROND Julius RICKS, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 19th, 2022

check_circle

Verified Customer

star star star star star_border

David Earl Parsons Mesa, AZ

Always takes care of my issues. Great customer service.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi David Earl Parsons, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 19th, 2022

check_circle

Verified Customer

star star star star_border star_border

Jemima Onyango Columbia, SC

Sometimes they fulfill your request and sometimes they don't

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jemima Onyango, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 19th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Evelyn El Dorado Hills, CA

Hold times are consistently 2+ hours and resolution isn't complete without 3 or so calls for several service requests.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Evelyn, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 19th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

M Reese Huntsville, AL

Patches old outdated equipment. Fixed covered items on my own to not deal with being denied.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi M Reese , we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

check_circle

Verified Customer

star star star star_border star_border

Chris Cox

Hard to get in touch with anyone and they don't do a good job on calling or following up on stuff

3 years ago Edited August 11, 2022

Reply from 2-10 Home Buyers Warranty

Hi Chris Cox , thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

check_circle

Verified Customer

star star star star_border star_border

D Chicago, IL

I'm not sure why I have to pay fee after paying a monthly fee

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi D, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Jamie Compton Lula, GA

It took two months and three companies to repair my air conditioner. The unit still doesn't function as it should.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jamie Compton , thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

check_circle

Verified Customer

star star star star_border star_border

John Gray, GA

I have to make a lot of phone calls to get something to happen.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi John, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star_border

Camilla White Douglasville, GA

People skills, honesty, being knowledgeable

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Camilla White, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star_border

Louis Svehla Buford, GA

Quick response. Mostly good contractors.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Louis Svehla, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Rebecca Gallego Las Vegas, NV

I am still waiting on a double payment that was made - they were supposed to reimbursed.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Rebecca Gallego, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star_border

Roland Rexroad

When I had to use it it did just cost 100 but I don't like they cover 9-5 mon - fri

3 years ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hi Roland Rexroad, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

check_circle

Verified Customer

star star star star_border star_border

Stephanie Abraham Tucson, AZ

They send out contractors who don't care or know much about their trade

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Stephanie Abraham, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

purshottam vachhani

Scam thru Contractors collect $85.00 and do notjhing later on thru 2-10 HW lie as broken but not wear and tear and so no service

3 years ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hi purshottam vachhani, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Anon

Assigned technician could not identify problems early and caused flooding. 2-10 does not cover secondary damage.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anon, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Linda Tiller Chesterfield, VA

ongoing air conditioning repairs that almost cost as much as just getting a new unit...and it is still broken

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Linda Tiller, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

check_circle

Verified Customer

star star star star star_border

Adam Evansville, IN

2-10 customer service is pretty responsive and helpful.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Adam, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 1st, 2022

check_circle

Verified Customer

star star star star star_border

Tory Shelbyville, TN

They are speedy and considerate as much as I need.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tory, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 1st, 2022

check_circle

Verified Customer

star star star star star_border

Warrkesha Atlanta, GA

My air condition went out and they were able to repair it.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Warrkesha, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Gail

Need to place the need for a repair by phone. On line is too difficult for the elderly

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gail, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Mike Freace

Poor customer service during our last claim.

3 years ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hi Mike, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jul. 21st, 2022

check_circle

Verified Customer

star star star star star_border

Ty Washington, DC

Vendors that are assigned to handle the tasks

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ty, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

check_circle

Verified Customer

star star star star_border star_border

Sandra Bailey Hampton, VA

I submitted a claim for air conditioner compresser and did not get a response.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sandra, we're sorry to hear you did not receive a response. Please give us a call and we'll be happy to help get this resolved. Thank you for sharing and being the best part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

check_circle

Verified Customer

star star star star star_border

L Chesapeake, VA

I've had several appliances repaired.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi L, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

check_circle

Verified Customer

star star star star star_border

Alphonso MALDON Fairfax Station, VA

Customer friendly, responsive and professional

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Alphonso, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 3rd, 2022

check_circle

Verified Customer

star star star star_border star_border

Zhane Woodall Aurora, CO

I'm unhappy with the slow appointment times available from their contractors.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Zhane, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 26th, 2022

check_circle

Verified Customer

star star star star star_border

Devika Bose Jacksonville, FL

Very quick to respond and reliable company

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey Devika, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 18th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Antoninette Howell Columbia, SC

They use unprofessional contractors who come unprepared and take weeks to fix the issue.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Antoninette, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 18th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Michael Minneola, FL

We needed a refrigerator replacement and it took almost four months we without a refrigerator.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 18th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

STEPHEN Michael HARNER Bethesda, MD

It was impossible from the site to see where/how to make a claim. Only "service request" was shown.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Stephen, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 12th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Virginia DeBerry Belmont, NC

Awful service, zero communication with issues, didn't fulfill order, waited two weeks for new water heater

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Virginia, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 26th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Jonathan Fried Johns Island, SC

Difficult to reach, poor communication, long wait times before resolution of repair

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jonathan, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 26th, 2022

check_circle

Verified Customer

star star star star star_border

CAROL LAWSON

Quick response; patience; quality service

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Carol, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

check_circle

Verified Customer

star star star star_border star_border

Dwayne lightning

Lied to when bought it salesman told me that they will fix my ice maker

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dwayne, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

check_circle

Verified Customer

star star star star star_border

t j

2-10 is decent because they replacement policy.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi TJ, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

check_circle

Verified Customer

star star star star_border star_border

Charles Swats

Not the smoothest operation regarding selection and scheduling of contractor

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Charles, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

check_circle

Verified Customer

star star star star_border star_border

Victor

Very little help I get from them. I was surprised very little was covered.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Victor, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

check_circle

Verified Customer

star star star star star_border

Gevin

I used my warranty twice, and twice no one showed up.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gevin, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Apr. 8th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Hary Hockessin, DE

They were very quick to respond. Once my sink wasn't draining appropriately so they deployed a plumber out.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Hary, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 5th, 2022

check_circle

Verified Customer

star star star star star_border

Divina Sosa Fleming Island, FL

Good customer service but waiting too long

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Divina, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 5th, 2022

check_circle

Verified Customer

star star star star_border star_border

Ralph Randall Columbus, GA

Will repair but not replace. Have been out to work on heat pump numerous times.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ralph, we do repair when a repair is possible. We consider replacement when your unit is no longer repairable. If you feel we did not honor our coverage, please give us a call and we will review your claims with you. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time.

Mar. 23rd, 2022

check_circle

Verified Customer

star star star star star_border

Shaun Addison Alexander, AR

The flexibility of submitting a claim is very beneficial.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey Shaun, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

2-10 Home Buyers Warranty Reviews