2-10 Home Buyers Warranty: Read 4,320 User Reviews From Real Homeowners

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Verified Customer

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Barbara Rehder Brighton, CO

Still waiting for a call regarding a fridge issue from Jan. It was poorly fixed and the next guy never showed up.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Barbara, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Mar. 28th, 2022

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Verified Customer

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Franklin

If I could go back and choose a warranty company probably it wouldn't be 2-10.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Franklin, thank you for your review. We're constantly working to improve our customer experience and feedback is vital. 3 out of 5 stars is not the experience we are trying to provide. If there is anything we can do to improve your experience we'd be happy to learn. If you're interested, please send us a private message at facebook.com/210HomeBuyersWarranty

Mar. 23rd, 2022

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Verified Customer

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Kathy Chandler, AZ

Did not submit my claim for 3 was out of wash machine for 3 months

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kathy, thank you for sharing. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thank you for being the best part of 2-10 Home Buyers Warranty.

Mar. 17th, 2022

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Verified Customer

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Mike Mandeville, LA

Don't always get things handled quickly. One item outstanding since August 2021

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mike, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Mar. 17th, 2022

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Verified Customer

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Gary Fansler Phoenix, AZ

Takes too long to find a responder to service. Ends up costing more than using individual service.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gary, we appreciate your feedback and thank you for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Verified Customer

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Tamica Royal Tucson, AZ

Customer Service is the worst and impossible to speak to real person and when you do they lie to you

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tamica, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Mar. 14th, 2022

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Verified Customer

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Dina Evans Fredericksburg, VA

I have escalated a claim twice with no response. When I call, it's impossible to get a representative on the line.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dina, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Mar. 7th, 2022

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Verified Customer

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Andrew Richmond, VA

They change their coverage without informing customers and then automatically renew the contract

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Andrew, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Mar. 7th, 2022

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Verified Customer

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Kara Yulee, FL

I love the coverage, but when I need customer service no one ever answers

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kara, thank you for sharing. We are aware, and apologize, for our extended hold times. We are working tirelessly to resolve this issue. We highly recommend using our homeowner portal to place claims, check status updates, etc. We appreciate your patience and understanding while we work through this and hope you’ll take advantage of the self-service options available through our homeowner portal found at 2-10 .com/sign-in/

Mar. 7th, 2022

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Verified Customer

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Rose sprague Aurora, CO

100$ replacement for appliance after 100$ co-pay ! Seriously ? Not good at all

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Rose, we're sorry to hear how you feel about your recent experience. If you feel we did not honor our coverage, please give us a call and we will review your claim with you. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time.

Mar. 7th, 2022

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Verified Customer

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Jeannie Newnan, GA

They are quick and good customer service

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jeannie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 16th, 2022

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Verified Customer

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Donna F Stroup Decatur, GA

Have to place multiple requests for each service call. They cannot fix it on the first visit, or sometimes at all.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Donna, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Feb. 16th, 2022

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Verified Customer

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Roechelle Croskey Atlanta, GA

Customer service was good despite long wait times

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Roechelle, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 16th, 2022

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Verified Customer

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William Poole Norfolk, VA

Still waiting for them to approve the replacement of my leaking water heater

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi William, we're sorry to hear about your wait. If you are still in need of assistance, please let us know and we'll be happy to help get this resolved.

Feb. 10th, 2022

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Verified Customer

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K cloyd Dayton, OH

It took 3 months to fix my furnace. I spent 3 week ends without heat. No one really cares

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi K, thank you for your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Verified Customer

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Dutson Cape Coral, FL

It took over 2 months to fix our refrigerator and then offer ~$410 for US to get it fixed. Horrible service.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dutson, thank you for sharing. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Feb. 1st, 2022

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Verified Customer

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Stacie N Mosley-Lynch Venus, TX

Affordable, reliable, honest, quick turn around time

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Stacie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 1st, 2022

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Verified Customer

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Martin Broach Lancaster, SC

There were communication issues with Sears

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Martin, thank you for sharing. we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jan. 31st, 2022

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Verified Customer

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Lisa Athens, GA

Prompt response to complaint about a system in the home.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lisa, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Verified Customer

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Jennifer Wright City, MO

Always helpful but did not hear my complaints.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jennifer, we're sorry to hear you weren't able to voice your complaints. If you will give us a call or send us a private message at facebook .com/210HomeBuyersWarranty we'll be happy to listen.

Jan. 27th, 2022

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Verified Customer

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Susan E Murphy Indialantic, FL

Recent poor experience with a vendor and 2-10's inability to resolve the problem.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Susan, we're sorry to see we earned a poor rating from you. We're not sure what lead to this rating but we're happy to learn. If you're interested in discussing the details surrounding this review, or if we can do anything to repair your experience, please send us a private message at facebook. com/210HomeBuyersWarranty and we'll be happy to assist in any way we can.

Jan. 24th, 2022

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Verified Customer

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Johnie Gombo [USA] Fairfax, VA

Replacement items are not the same as the original, which could not be fixed.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Johnie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 29th, 2021

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Verified Customer

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Karen Hunt Rio Rancho, NM

Takes too long to get service. Website doesn't work correctly. Pay too much per year. .

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Karen, thank you for your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Dec. 29th, 2021

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Verified Customer

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Lisa MARTIN Lithia Springs, GA

They always provide services in a timely manner.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lisa, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 29th, 2021

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Verified Customer

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Carl Gerhold High Point, NC

Fair and responsive, but the process is time-consuming

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Carl, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 15th, 2021

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Verified Customer

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Marilyn Judith Frankel Oak Ridge, TN

Pretty good in most areas (service people who came to repair) but expensive

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Marilyn, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 3rd, 2021

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Verified Customer

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Robin Postwaite Rochester, NY

Home buyers communicates will with its members.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Robin, thanks for the great review, and more importantly, thank you for being the best part of 2-10 Home Buyers Warranty!

Nov. 24th, 2021

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Verified Customer

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Tina M Jones Columbia, SC

Too expensive... not east to use your own provider and reimburse

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tina, thank you for your response and your honest feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Nov. 4th, 2021

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Verified Customer

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Dr Lili Hodis Santa Monica, CA

Good workmanship. But can't get through to you by phone

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your honest feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home

Nov. 4th, 2021

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Verified Customer

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Damian M Stone Mountain, GA

Too long to replace microwave oven. About 2 months to be exact

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Damian, thank you for your response and your honest feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Verified Customer

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Fikru Silver Spring, MD

They covered the service but not in a timely manner

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Fikru, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. Thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 11th, 2021

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Verified Customer

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Craig Smidt Los Angeles, CA

Worst service I have ever received. 3 Service Contractors later and I still have not gotten my fridge fixed

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Craig, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We're sorry to hear your fridge is still not fixed. We know how frustrating that can be and we're here to help. If you are still in need of assistance, please send us a private message, here or on Facebook, with your service address and we'd be happy to review your claim and help you get this resolved.

Oct. 11th, 2021

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Verified Customer

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Mary Ann Marchesano Sicklerville, NJ

Most times they suggest a good Contractor

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mary Ann, thanks for the review, and more importantly, thank you for being the best part of 2-10 Home Buyers Warranty!

Oct. 11th, 2021

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Verified Customer

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Ashli Britt Palm Coast, FL

They made it easy for me during my claim

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Ashli, we're glad we were able to make it easy! Thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 10th, 2021

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Verified Customer

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Stan Ewing Carrollton, TX

speed of service. good customer service.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Stan, thank you for the review! We appreciate your support.

Sep. 10th, 2021

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Verified Customer

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She fic Norcross, GA

I can never get in touch with anyone and i dont like that they send different contractors to your house

4 years ago

Reply from 2-10 Home Buyers Warranty

We appreciate your feedback, we are experiencing higher than normal call times. We understand your time is valuable so we appreciate your patience.

Jun. 23rd, 2021

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Verified Customer

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Carla Galien O'fallon, IL

Actually getting items repaired takes forever! It took 9 days to get a new hot water heater.

4 years ago

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Verified Customer

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Helen Gleason Wayne, PA

I wish my hvac rebate were more but it was paid promptly!

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you so much for the 4-star rating. Everyone at 2-10 Home Buyers Warranty values your continuing business!

Jun. 21st, 2021

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Verified Customer

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Limin Chen Cypress, TX

Reasonable price. Good service. Online system need improve.

4 years ago

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Verified Customer

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Lisa Mullings Virginia Beach, VA

Response time has been slow compared to previous years.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Lisa, we’re glad you had a positive experience overall, but we want to apologize for the slow response time you mentioned. We're working hard to resolve any delays as our call volumes increase and we'll do our best to make sure you have a quicker response next time. We appreciate your feedback and support!

Jul. 14th, 2021

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Verified Customer

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Chris Buckley San Antonio, TX

Current work request has been an ABSOLUTE disaster!! 7 weeks and still no resolution. Ridiculous!

4 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Chris. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Mar. 18th, 2021

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Verified Customer

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Claylan Coursey Lubbock, TX

Their plan for assisting and communication is growing more difficult to follow. Poor communication!

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Claylan, thanks for your review. We’re really sorry about the long hold time you dealt with on our phone system. We hate waiting on hold, too, and we really hate making you wait.

If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
Thanks for trusting us to protect your home. We’ll do our best to make it more convenient for you next time.

Mar. 10th, 2021

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Verified Customer

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Sheila S Jacksonville, FL

Poor selection of contractors. They tend to not be professional or top quality.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hello Sheila, we’re sorry and disappointed about the poor experience you had with the independent service contractor we dispatched. We’ve looped our contractor relations team in about this issue. If you’d like, they can contact you shortly.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another shot at resolving your issue and keeping you as a customer.

Mar. 10th, 2021

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Verified Customer

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Amy Suffolk, VA

Poor coverage, long phone hold times. difficult to use your own contractor

4 years ago

Reply from 2-10 Home Buyers Warranty

Hello Amy, we’re terribly sorry that the service request process was so frustrating. We hate letting our clients down. If you’d like, someone from our escalation team can contact you to discuss next steps.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We hope you’ll give us another chance to make this right.

Mar. 10th, 2021

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Verified Customer

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Daita Serghi Fairfax, VA

timely service, large network of contractors

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Daita Serghi, we’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Mar. 2nd, 2021

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Verified Customer

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Sara Wuthrich Godfrey, IL

Terrible Customer Service, inaccurate/contradicting information given to us by different CSR‚Äôs.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sara, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 2nd, 2021

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Verified Customer

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Julie Louisville, KY

I had to have replace hvac system and they would not help in any way after 13 years with the company.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Julie, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Feb. 23rd, 2021

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Verified Customer

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Stefano Cazzaniga Greensboro, NC

Every single time I run into issues the delay the repairs and cause me extra costs and huge waste of time

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Stefano Cazzaniga, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Feb. 4th, 2021

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Verified Customer

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Barbara Apex, NC

The objective was to come to my home and find ways to not work within the warranty and extort at $100.00 service fee

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Barbara, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Feb. 4th, 2021

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Verified Customer

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Julia Bella Vista, AR

All the repairmen sent were competent and respectful.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Julia, we’re happy that your service request went smoothly. At 2-10 Home Buyers Warranty, we take pride in making the service request process as smooth as possible. Thanks for your continuing business!

Feb. 9th, 2021

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