2-10 Home Buyers Warranty: Read 4,429 User Reviews From Real Homeowners

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Verified Customer

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Michael Leland, NC

The people I've dealt with have been sympathetic and helpful. Issues / repairs have been handled effectively.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 8th, 2023

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Verified Customer

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Amy Hawker Jacksonville, NC

Very easy to work with. The company they sent to repair my A/C unit was prompt and the problem was fixed right away.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Amy Hawker, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Verified Customer

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Angela Atlanta, GA

Excellent Customer Service from the Sales Representative. He was very knowledgeable of the Products.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Angela, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 29th, 2023

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Melissa Finley New Kensington, PA

Do not purchase this warranty it is a waste of time. If you have any repairs that are needed they basically do not help you and customer service is a joke. Seriously find another warranty company they do not want to help their customers.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Melissa, we're sorry to hear you feel that way. We're not sure what lead to this review but we're happy to learn and make it right. If you're interested in discussing the details that lead to this review, or if we can do anything to repair your experience, please send us a private message with your service address and we'll be happy to assist in any way we can.

Jul. 22nd, 2021

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Justin steele Canton, GA

Horrible customer service. Long wait times and they just transfer you to other agents. Had an issue with my AC and they never fixed it. Had several companies come out to look at the same issue each time paying $100. Still not fixed.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Justin Steele. We’re upset that your claim is still unresolved, too, because it’s not fair to you. We will do our best to resolve this service request.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Jan. 27th, 2021

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TOMMY JONES Canton, GA

This company does not stand by what they advertise. They take for ever to get your issue looked at and give you the run around when it comes to what they cover . They call the cheapest repair people they can find, not reputable repair companies. This company only looks out for itself.. buyer be ware!!!!!

6 years ago

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Frank Dizon Charlottesville, VA

this company is horrible, when my tankless water heater break down and the Plumer highly recommend to change the unit because of multiple problems, they did not listen to expert and find a way just to pay for ignater for them to save money

6 years ago

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Judy M Hope Mills, NC

Very poor service!! They falsely advertise about service fees and additional charges. You have to continually call them to get your service work done . They don’t follow up to make sure service is even being done . DO NOT BUY!!!!

6 years ago

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Michael MYRIE Whiteville, NC

Un Freakin Believable! Is pretty much all I can say to describe the worst experience I ever had. Totally felt bamboozled by company. Customer service sucks, policy sucks, beware of hidden fine print. Cover your butt and find a better company!

6 years ago

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Charlie College Park, MD

As expected! The biggest waste of money. Reported a broken refrigerator on 7/21/2019. Today is 8/2/2019 and I still have no functioning refrigerator. They said the claim was closed. Then it was in a different department. Nightmare.

6 years ago

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ZA Phoenix, AZ

Called in with a/c out and asked for it to be expedited since are are under 110 degree weather. They said unless the state declares a state of emergency they don’t care. Two young kids with a house that should hit 110 which is very dangerous and they don’t care. Avoid them

6 years ago

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William Stanley Wayne, PA

First call encounter rep with attitude. Apparently when my heater broker down at night in sub-zero weather with 4 young children and they did not answer, my call another contractor is not covered. AVOID this Company!!!!!!!!!!

6 years ago

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Annette S. Buffalo, NY

Being a first time home owner can be a bit scary , with 211 I'm able to enjoy my home and not worry about affording repairs.

7 years ago

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Richard Barron Warren, OH

Do not even attempt to do business with 2-10. They contract with high pressure contractors that insist on arriving to make repairs that are clearly (per the 2-10 representative) not covered. Realtors pressure sellers to buy this service because it makes the buyer feel secure with the purchase when nothing could be further from the truth!

7 years ago

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Glenn Williams Noblesville, IN

Customer service is horrible. Had to call them 4 times in a day before I got to speak with anyone. Once i did they did not apologize for my experience. Asked to speak with manager who would not take my call and promised call back that never occurred.

7 years ago

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Mary Bordentown, NJ

My request, the call from the service company and the work performed were all handled professionally. The repairman was especially good at his job.

7 years ago

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Naresh Colonia, NJ

I spoke with multiple representatives while renewing my warranty and adding other components. They were very helpful and knowledgeable.

7 years ago

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Brittany Therrien Fremont, NE

Very quick respinse time! Love the convenience of being able to submit a claim 24/7. Very friendly customer service.

7 years ago

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Bruce John Stroud Medford, NJ

I would give 0 stars if it were an option. The people were sympathetic but could care less.2 weeks for a hot water heater. This is unacceptable. The contracture was rude, overpriced and could care less. I will not use this company.

7 years ago

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Mark Williams Baaith , Grand Island ,NY Grand Island, NY

Poor response time, One service provider in my area, Poor customer service, Called with no heat, 5 days later I call back and ask "wtf", and we spent 20 minutes on how offended the rep was at my language..while my kids shivered....

7 years ago

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Melissa Waterford, NY

It would be better if they allowed the customer to find a contractor. Long wait time with the one they assigned to the job which most recently led to 10 days without heat, for a repair that took less than 20 minutes

7 years ago

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Dennis Southampton, PA

You were great with communication. You called me often to update me on the process and explained each step clearly.

7 years ago

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Doris Brunswick, GA

1 year with purchase of new home. Yes, had to use it. Service was fine. Now time for renewal. $800 for a year. Very high. Shop around. I got Choice for half that....same coverage.

7 years ago

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Kathy Orlowski Maryland Heights, MO

2-10 has been very unreachable, no followups, and do not seem to make customers number one concern. Our issue has been dragging on for over 3 weeks. Our contractor on the other hand, Zeller, has been wonderful in responding and trying to get 2-10 to get us an update

7 years ago

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Manish Hasrajani Hillsborough, NJ

They unfairly pass on the cost of the repairs to the customer by letting contractor charge for uncovered/unwanted procedures in the repair. Contractors use those uncovered charges to recover the underpaid labor cost.

7 years ago

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Douglas Lindley Dayton, OH

Service is good if the problem is remedied on the first visit. If 2-10 has to make a decision on the repair recommendation, it takes forever, is poorly communicated , with little regard for the clients inconvenience.

7 years ago

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Jenny Davis Milton, TN

This company has been unable to follow through and after months of phone calls my HVAC unit is still not working properly. This home warranty was purchased with my new home. It is a joke. Better to have no warranty service than use this company.

7 years ago

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Bridget Jimenez Spotsylvania, VA

Insurance scam at best, legally tricking and misleading homeowners. Contracts are highly questionable. We contracted with 2-10 in May of 2017, and have regretted it ever since discovering an electical problem in our home. They are smart mouthed, dishonest and you will be very sorry if you throw your money away on this scam of a company.

8 years ago

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Barbara Brown

They were there when I needed them, and they were affordable. I would recommend them. They were always very helpful and easy to get a hold of.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Barbara Brown, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 12th, 2024

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Sandee

Technicians prompt, polite and efficient

6 months ago

Reply from 2-10 Home Buyers Warranty

Hi Sandee, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 11th, 2025

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Carmelo Maldonado

Best warrantee company i have ever had as a homeowner.

6 months ago

Reply from 2-10 Home Buyers Warranty

Hi Carmelo Maldonado, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 18th, 2025

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Rhonda

Very easy file claim and quick response time

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Rhonda, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 11th, 2025

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Zak Washburn

2-10 is the best of the best. Amazing and quick!

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Zak Washburn, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 23rd, 2025

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Cathy Anderson

Getting the service I expect for the price of the warranty.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Cathy Anderson, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 18th, 2025

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Verified Customer

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William Little Rock, AR

Responsive and timely replies to requests and inquiries.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi William, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 10th, 2023

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Verified Customer

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Terry Limehouse Thonotosassa, FL

Dishonest technicians . If this company stands behind they're diagnosis , then 210 is not a good company.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Terry Limehouse , we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Verified Customer

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Kenneth Brent King Asheboro, NC

Always slow, takes forever to get anything assigned to a contractor, Sears sucks, and half my stuff is never covered.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kenneth Brent King, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Verified Customer

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Mike Topeka, KS

It took over two hours on hold to get a person on the phone to talk with

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mike , thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Verified Customer

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Wayne Jenkins La Vergne, TN

There helpful and there when you need them to be

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Wayne Jenkins , we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Verified Customer

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Mr.Okonkwo Gambrills, MD

It took time but everything was resolved at the end

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mr.Okonkwo, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Verified Customer

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Tiffany Matthews Middletown, DE

Most claims are handled quickly and without issue.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tiffany Matthews, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Verified Customer

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Tim Littleton, CO

Customer service response is terrible, after I renewed my agreement I can not get a hold of any support.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tim, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Oct. 21st, 2022

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Verified Customer

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Eduardo Norcross, GA

I have a leaking bathtub, the pipe is leaking, haven't resolved it yet.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Eduardo, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Oct. 21st, 2022

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Verified Customer

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DEROND Julius RICKS Pikesville, MD

The process to request services was easy.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi DEROND Julius RICKS, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 19th, 2022

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Verified Customer

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David Earl Parsons Mesa, AZ

Always takes care of my issues. Great customer service.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi David Earl Parsons, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 19th, 2022

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Jemima Onyango Columbia, SC

Sometimes they fulfill your request and sometimes they don't

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jemima Onyango, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 19th, 2022

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Verified Customer

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Evelyn El Dorado Hills, CA

Hold times are consistently 2+ hours and resolution isn't complete without 3 or so calls for several service requests.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Evelyn, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 19th, 2022

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Verified Customer

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M Reese Huntsville, AL

Patches old outdated equipment. Fixed covered items on my own to not deal with being denied.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi M Reese , we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Verified Customer

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Chris Cox

Hard to get in touch with anyone and they don't do a good job on calling or following up on stuff

3 years ago Edited August 11, 2022

Reply from 2-10 Home Buyers Warranty

Hi Chris Cox , thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Verified Customer

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D Chicago, IL

I'm not sure why I have to pay fee after paying a monthly fee

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi D, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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