2-10 Home Buyers Warranty: Read 4,063 User Reviews From Real Homeowners

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Dave Lamb Tucson, AZ

Dispatched quickly, sent Wildcat Plumbing, which was a great company to work with to make repairs.

4 years ago

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John Clark Jacksonville, FL

I wish there was a Zero. Terrible service! Over a month and still working a broke refrigerator! Keep changing parts. Never hire this insurance company. They are Crap!

4 years ago

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Issiaka Culpeper, VA

I contacted 2-10 about a leak issue on Friday, but someone came on Thursday, so you better not have a big issue. And the service fee ($189) is outrageous.

5 years ago

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Frank Houston, TX

Bought a structured warranty, when got roof leak . Call them they say roof is not a structural of the house , so not cover . They just want take the money .

5 years ago

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Phillip Hendersonville, TN

They are relatively quite deceptive in terms of coverage. We got insured, when the appliance failed, they denied coverage stating it as being preexisting.

5 years ago

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Debbie Kingsburg, CA

Excellent staff in knowledge of there warranties. Helpful caring and fast.

5 years ago

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Chris Wright Clinton, IN

Wished the coverage paid more I still paid more then 2-10 insurance did not think that was fair.

5 years ago

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Courtney Willner Omaha, NE

Always prompt, professional, courteous, and very clear communication.

5 years ago

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Meghan Omaha, NE

Online info is easy to use and navigate through. Thanks for helping us out!

6 years ago

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SUZANNE L HUENINK

Three weeks later I'm still without a dryer And no one is calling me I got the run around when i called Horrible service You cashedthe check... when will i have a dryer

6 years ago

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Diane Kent, OH

Very fast response. Repair done in a timely manner. Very professional.

6 years ago

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Alicia Arnett Louisville, KY

Good company to have warranty, however they started cutting services that were covered.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Alicia Arnett, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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KILIS

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Kilis, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

May. 10th, 2024

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BrandonMichelle McGriff TN

I love this company. Great services and coverages. They are amazing.with contractors

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi BrandonMichelle McGriff, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 16th, 2023

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Brian Meekhof Stanwood, WA

Called them for a free quote and never once felt pressured to buy their product. Definitely recommend

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Brian Meekhof, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 8th, 2023

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Santa Melenciano

I don’t recommend 210 home warranty they are not responsible and horrible

4 months ago Edited June 12, 2024

Reply from 2-10 Home Buyers Warranty

Hi Santa Melenciano, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Jun. 12th, 2024

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Verified Customer

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Marie Tucson, AZ

Limits are too low. Monthly payment is too high.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Marie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 16th, 2023

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Verified Customer

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Tom Hinrichsen Lombard, IL

It's 10 months since I filed a claim for a furnace. Still no furnace. Trash.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Tom, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Nov. 28th, 2022

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Verified Customer

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Subrahmanyam Jonnalagadda Dayton, OH

You will find small cause and avoid cliam. Its me lost money

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Subrahmanyam Jonnalagadda, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Verified Customer

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Paul Shumaker Wamego, KS

Absolutely terrible response time, customer service, and overall quality.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Paul Shumaker, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Verified Customer

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Jennifer L. Larmer Aldie, VA

Took forever! Awful. 2 months and I had to do all the work!

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jennifer L. Larmer, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Verified Customer

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David G Blair Cave Creek, AZ

Contractors take too long to schedule service

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi David G Blair, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Verified Customer

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Eldon Mitchell Cumming, GA

Service is terrible the contractor supplied was the worst ever

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Eldon Mitchell, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Verified Customer

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Patrick Moore King George, VA

Poor customer service. Poor chose of sub-contractors, lack of responsiveness

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Patrick Moore, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Verified Customer

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Anonymous Vail, AZ

We placed a claim and it took six months to get it fixed.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 1st, 2022

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Verified Customer

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Barry Skinner Gainesville, GA

I have a current service request that is unresolved that is 2 months old.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Barry, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jul. 21st, 2022

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Verified Customer

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Isaac Dalton

Poor customer service. Poor contractors involved.

2 years ago Edited July 14, 2022

Reply from 2-10 Home Buyers Warranty

Hi Isaac, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Verified Customer

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JJ Chandler, AZ

Process and time it took to get anything accomplished/approved was ridiculous.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi JJ, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Verified Customer

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Takeya Loganville, GA

Still have an open issues and no one has seemed to address them

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Takeya, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jun. 9th, 2022

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Verified Customer

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Nick Schilligo

Long hold times, delays in their process, customer services is not good

2 years ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hi Nick, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 26th, 2022

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Verified Customer

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D. J. Barton II Atlanta, GA

Given run around on repairs for two months, then repairs never completed!

2 years ago

Reply from 2-10 Home Buyers Warranty

We're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

May. 18th, 2022

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Verified Customer

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McKay Stein

Hard to get ahold of. Vendors unreliable, and not clear on what is covered.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi McKay, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Verified Customer

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Steven Fairwell

Still waiting on my claim to be completed. It's been 6 months

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Steven, we're sorry to hear about the issues you've experienced. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Apr. 19th, 2022

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Verified Customer

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Mike starbird

They changed the terms in the middle of our policy

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mike, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Verified Customer

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Kathy Pickett

Service and response is not good. Do Not return phone calls.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kathy, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Verified Customer

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Rick Edgell Richmond, TX

Not very responsive. No concern for their customers.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Rick, we're sorry to hear you feel that way. If there is anything we can assist you with, please give us a call and we'll be happy to help. Thank you for being a part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Verified Customer

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Daughn Silar Cincinnati, OH

Hard to get contractors at times in the past.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Daughn, thank you for your your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Verified Customer

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Robert R Barlow Southport, NC

Bad commutations. poor service and bad customer service reps.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, we're sorry to hear you feel that way. What you've described is not the experience we aim to provide. If you are in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Feb. 16th, 2022

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Verified Customer

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Humphreys Munai Dallas, GA

Slow to respond and failure to document all interactions costing me money

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Humphreys, we're sorry to hear about the issues you've experienced. What you described is not the experience we aim to provide. We would like to investigate your experience and see if there is anything we can do to repair our reputation with you. You put your trust in us and we want to earn that trust back. If you're willing, please send us a private message at facebook. com/210HomeBuyersWarranty

Dec. 15th, 2021

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Verified Customer

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Clay Denver, CO

Nearly impossible to get in touch with, unreliable on reimbursements

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Clay, we're sorry to hear you feel that way. If you are still in need of assistance, please send us a private message with your service address, and we'd be happy to review your claim and help you get this resolved.

Oct. 5th, 2021

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Verified Customer

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Blanca Luna Tucson, AZ

I have a pending service request open since June and no follow up as of yet

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Blanca, we're sorry to hear about your unresolved service request. If you will send us a private message with your service address, we'll be happy to help get your claim resolved.

Oct. 6th, 2021

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Verified Customer

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Cody Gantz Weaver, AL

No calls, no communication over anything, lack of care for clients

3 years ago

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Verified Customer

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Andrew Realon Springfield, VA

Bad customer service, terrible phone system and wait times

3 years ago

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Verified Customer

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andres.garcia Atlanta, GA

Bad experiences and no follow up to issues.

3 years ago

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Verified Customer

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Charity Drewry Matthews, NC

Incredibly slow on responding to requests and actually getting things done.

3 years ago

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Verified Customer

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Kris Gilbert Warrenton, VA

They are very slow at getting you help and don't pay for hardly anything

3 years ago

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Verified Customer

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Alex Newberry, FL

Doesn't pay claims, liars, no one follows up, long wait times

3 years ago

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Verified Customer

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Christopher Brennan Virginia Beach, VA

It took over three and a half weeks to get my hot water heater fixed.

3 years ago

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Verified Customer

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Cynthia Nelson Mesa, AZ

Process More stressful than ever, and on hold for very long time

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Cynthia, thanks for your review. We’re really sorry about the long hold time you dealt with on our phone system. We hate waiting on hold, too, and we really hate making you wait.

If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
Thanks for trusting us to protect your home. We’ll do our best to make it more convenient for you next time.

Mar. 25th, 2021

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Verified Customer

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Ashlee Gainesville, GA

Very poor customer service and Terrible experience all together!

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ashlee, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homewarrantyreview or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 25th, 2021

2-10 Home Buyers Warranty Reviews