2-10 Home Buyers Warranty: Read 4,063 User Reviews From Real Homeowners

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Verified Customer

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Lisa Athens, GA

Prompt response to complaint about a system in the home.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lisa, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Verified Customer

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Jennifer Wright City, MO

Always helpful but did not hear my complaints.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jennifer, we're sorry to hear you weren't able to voice your complaints. If you will give us a call or send us a private message at facebook .com/210HomeBuyersWarranty we'll be happy to listen.

Jan. 27th, 2022

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Verified Customer

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Susan E Murphy Indialantic, FL

Recent poor experience with a vendor and 2-10's inability to resolve the problem.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Susan, we're sorry to see we earned a poor rating from you. We're not sure what lead to this rating but we're happy to learn. If you're interested in discussing the details surrounding this review, or if we can do anything to repair your experience, please send us a private message at facebook. com/210HomeBuyersWarranty and we'll be happy to assist in any way we can.

Jan. 24th, 2022

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Verified Customer

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Johnie Gombo [USA] Fairfax, VA

Replacement items are not the same as the original, which could not be fixed.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Johnie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 29th, 2021

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Verified Customer

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Karen Hunt Rio Rancho, NM

Takes too long to get service. Website doesn't work correctly. Pay too much per year. .

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Karen, thank you for your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Dec. 29th, 2021

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Verified Customer

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Lisa MARTIN Lithia Springs, GA

They always provide services in a timely manner.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lisa, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 29th, 2021

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Verified Customer

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Carl Gerhold High Point, NC

Fair and responsive, but the process is time-consuming

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Carl, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 15th, 2021

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Verified Customer

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Marilyn Judith Frankel Oak Ridge, TN

Pretty good in most areas (service people who came to repair) but expensive

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Marilyn, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 3rd, 2021

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Verified Customer

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Robin Postwaite Rochester, NY

Home buyers communicates will with its members.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Robin, thanks for the great review, and more importantly, thank you for being the best part of 2-10 Home Buyers Warranty!

Nov. 24th, 2021

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Verified Customer

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Tina M Jones Columbia, SC

Too expensive... not east to use your own provider and reimburse

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tina, thank you for your response and your honest feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Nov. 4th, 2021

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Verified Customer

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Dr Lili Hodis Santa Monica, CA

Good workmanship. But can't get through to you by phone

3 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your honest feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home

Nov. 4th, 2021

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Verified Customer

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Damian M Stone Mountain, GA

Too long to replace microwave oven. About 2 months to be exact

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Damian, thank you for your response and your honest feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Verified Customer

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Fikru Silver Spring, MD

They covered the service but not in a timely manner

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Fikru, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. Thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 11th, 2021

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Verified Customer

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Craig Smidt Los Angeles, CA

Worst service I have ever received. 3 Service Contractors later and I still have not gotten my fridge fixed

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Craig, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We're sorry to hear your fridge is still not fixed. We know how frustrating that can be and we're here to help. If you are still in need of assistance, please send us a private message, here or on Facebook, with your service address and we'd be happy to review your claim and help you get this resolved.

Oct. 11th, 2021

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Verified Customer

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Mary Ann Marchesano Sicklerville, NJ

Most times they suggest a good Contractor

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mary Ann, thanks for the review, and more importantly, thank you for being the best part of 2-10 Home Buyers Warranty!

Oct. 11th, 2021

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Verified Customer

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Ashli Britt Palm Coast, FL

They made it easy for me during my claim

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey Ashli, we're glad we were able to make it easy! Thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 10th, 2021

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Verified Customer

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Stan Ewing Carrollton, TX

speed of service. good customer service.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Stan, thank you for the review! We appreciate your support.

Sep. 10th, 2021

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Verified Customer

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She fic Norcross, GA

I can never get in touch with anyone and i dont like that they send different contractors to your house

3 years ago

Reply from 2-10 Home Buyers Warranty

We appreciate your feedback, we are experiencing higher than normal call times. We understand your time is valuable so we appreciate your patience.

Jun. 23rd, 2021

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Verified Customer

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Carla Galien O'fallon, IL

Actually getting items repaired takes forever! It took 9 days to get a new hot water heater.

3 years ago

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Verified Customer

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Helen Gleason Wayne, PA

I wish my hvac rebate were more but it was paid promptly!

3 years ago

Reply from 2-10 Home Buyers Warranty

Thank you so much for the 4-star rating. Everyone at 2-10 Home Buyers Warranty values your continuing business!

Jun. 21st, 2021

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Verified Customer

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Limin Chen Cypress, TX

Reasonable price. Good service. Online system need improve.

3 years ago

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Verified Customer

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Lisa Mullings Virginia Beach, VA

Response time has been slow compared to previous years.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey Lisa, we’re glad you had a positive experience overall, but we want to apologize for the slow response time you mentioned. We're working hard to resolve any delays as our call volumes increase and we'll do our best to make sure you have a quicker response next time. We appreciate your feedback and support!

Jul. 14th, 2021

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Verified Customer

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Chris Buckley San Antonio, TX

Current work request has been an ABSOLUTE disaster!! 7 weeks and still no resolution. Ridiculous!

3 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Chris. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Mar. 18th, 2021

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Verified Customer

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Claylan Coursey Lubbock, TX

Their plan for assisting and communication is growing more difficult to follow. Poor communication!

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Claylan, thanks for your review. We’re really sorry about the long hold time you dealt with on our phone system. We hate waiting on hold, too, and we really hate making you wait.

If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
Thanks for trusting us to protect your home. We’ll do our best to make it more convenient for you next time.

Mar. 10th, 2021

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Verified Customer

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Sheila S Jacksonville, FL

Poor selection of contractors. They tend to not be professional or top quality.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Sheila, we’re sorry and disappointed about the poor experience you had with the independent service contractor we dispatched. We’ve looped our contractor relations team in about this issue. If you’d like, they can contact you shortly.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another shot at resolving your issue and keeping you as a customer.

Mar. 10th, 2021

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Verified Customer

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Amy Suffolk, VA

Poor coverage, long phone hold times. difficult to use your own contractor

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Amy, we’re terribly sorry that the service request process was so frustrating. We hate letting our clients down. If you’d like, someone from our escalation team can contact you to discuss next steps.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We hope you’ll give us another chance to make this right.

Mar. 10th, 2021

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Verified Customer

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Daita Serghi Fairfax, VA

timely service, large network of contractors

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Daita Serghi, we’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Mar. 2nd, 2021

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Verified Customer

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Sara Wuthrich Godfrey, IL

Terrible Customer Service, inaccurate/contradicting information given to us by different CSR‚Äôs.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sara, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 2nd, 2021

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Verified Customer

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Julie Louisville, KY

I had to have replace hvac system and they would not help in any way after 13 years with the company.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Julie, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Feb. 23rd, 2021

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Verified Customer

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Stefano Cazzaniga Greensboro, NC

Every single time I run into issues the delay the repairs and cause me extra costs and huge waste of time

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Stefano Cazzaniga, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Feb. 4th, 2021

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Verified Customer

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Barbara Apex, NC

The objective was to come to my home and find ways to not work within the warranty and extort at $100.00 service fee

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Barbara, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Feb. 4th, 2021

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Verified Customer

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Julia Bella Vista, AR

All the repairmen sent were competent and respectful.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Julia, we’re happy that your service request went smoothly. At 2-10 Home Buyers Warranty, we take pride in making the service request process as smooth as possible. Thanks for your continuing business!

Feb. 9th, 2021

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Verified Customer

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A Houston, TX

Customer service is horrible and they don't try to accomdate the actual customer

3 years ago

Reply from 2-10 Home Buyers Warranty

We’re sorry and embarrassed that you didn’t receive the assistance you expected. We'd like a chance to make it right.

If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message on our Facebook Page or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

Feb. 4th, 2021

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Verified Customer

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Semere Wilmington, DE

Not happy. I needed their services for the dry wall in the kitchen and nobody fixed it and it has been over two weeks.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Semere. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Feb. 2nd, 2021

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Verified Customer

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Leonard Hay Winston Salem, NC

I had a gas leak but it was repaired via my warranty.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Leonard Hay, we’re so happy that you had a great experience with the 2-10 Home Buyers Warranty staff. They’re always working hard to help you protect your home, and we’re glad you rated them so highly. They deserve it! Thanks for your continuing business.

Feb. 9th, 2021

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Verified Customer

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Debbie Eatonton, GA

Customer service is great but the coverage is terrible. I think it is a waste of money. I am not impressed.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Debbie, we’re disappointed to learn that you’re unhappy with our coverage. We’d like to help you find better-fitting coverage, if possible.

If you’re willing to talk about other options, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

We want to provide you with the right coverage for your needs. We hope you’ll give us a chance to do that.

Feb. 9th, 2021

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John Brice

Raad from 5 star garage door was very professional and did a excellent job.

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi John Brice, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 8th, 2024

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Shelly Tomljanovich Phoenix, AZ

Jeff is very professional, knowledgeable and honest. He is prompt and friendly

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Shelly Tomljanovich, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 9th, 2023

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Nicole Caple Fayetteville, NC

Fast service Contact agreement held by 2-10 Best company to have a home buyer warranty with.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Nicole Caple, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 31st, 2023

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Tonya Gilvin AZ

Easy to file claims and fast service. Have used it for years and worth the money.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Tonya Gilvin, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 27th, 2023

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Chris Clark Columbus, OH

Mr. Water Heater Guy the contractor sent out was AWESOME! The scheduling of the appointment via 2-10 was OK

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Chris Clark, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 4th, 2023

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Joni Topping

Very prompt efficient service! The plumber that was sent was great! RT&T Plumbing!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Joni Topping, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 29th, 2023

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Lora Moore Madison, TN

Overall a good thing to have also they are very good about adhering to your need.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Lora Moore, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 5th, 2023

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Sandra Fleming Island, FL

Ease of filing a claim, fast service, one price for service calls. Well worth the price!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Sandra, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 11th, 2023

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Verified Customer

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Alyssa Sarvis

This is the 2nd time I have used this vendor and he is amazing very punctual and polite.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Alyssa Sarvis, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Verified Customer

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Kari Ashburn, VA

Jessica was the best! She took control of the call and cares about her customers!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Kari, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 24th, 2023

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Verified Customer

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Susan Vaughn Memphis, TN

So far each time I've had to schedule someone for an issue in my home, I received great service.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Susan Vaughn, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 16th, 2023

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Verified Customer

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Ellen Athens, GA

Quick scheduling for service. Easy to use website. Providers are competent and professional.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Ellen, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 16th, 2023

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Wanda Richmond, TX

Customer Service is poor. Follow up is very poor. This is not the first time. Customer care. is poor. Product/Service knowledge is poor. My issue is still not resolved and now my freezer door is frozen shut!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Wanda, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Feb. 22nd, 2023

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FFROCK North Myrtle Beach, SC

I've had issues with my 15 year old air conditioner for 2 years. IT DOESN'T WORK! I was told by 2 companies it needs replacement, but they sent another company who keeps putting a bandaid on it. Waste of money.

2 years ago

Reply from 2-10 Home Buyers Warranty

We're sorry to hear you feel that way. If you feel like we've made an error please give us a call and we'll be happy to assist in any way we can.

Feb. 16th, 2022

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