2-10 Home Buyers Warranty: Read 4,320 User Reviews From Real Homeowners

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Verified Customer

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Ed Guarnieri Sunset Beach, NC

It is almost impossible to make a claim. They make it so difficult to get service, that I gave up and paid for the repairs myself.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ed, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 10th, 2021

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Verified Customer

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Crystal Vancouver, WA

Very unhelpful, serviced something and then the next time told me ‘we don’t service that anymore’ I was never notified they changed.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hello Crystal, we’re disappointed to learn that you’re unhappy with our coverage. We’d like to help you find better-fitting coverage, if possible.

If you’re willing to talk about other options, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

We want to provide you with the right coverage for your needs. We hope you’ll give us a chance to do that.

Mar. 10th, 2021

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Verified Customer

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Al Bella Vista, AR

responded very quickly and professionally to my needs.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hello Al, we’re glad you had such a great experience with our contractors. Thanks for your continuing business with 2-10 Home Buyers Warranty!

Mar. 10th, 2021

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Verified Customer

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Dioris Gastonia, NC

Real & Easy Coverage to use and have for you home

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Dioris, we’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!

Mar. 10th, 2021

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Verified Customer

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Chris cox Loganville, GA

They did awesome work. Super helpful and very communicative

4 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for all the positive feedback. We’re glad we could make protecting your home simple and economical. That’s our goal at 2-10 Home Buyers Warranty!

Mar. 2nd, 2021

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Verified Customer

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Tim J. Bowie, MD

Great Service and excellent customer service

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Tim J. , thanks for your fantastic rating. Everyone at 2-10 Home Buyers Warranty works really hard to make it easy for you to recommend our services to others. Thank you for your continuing business!

Feb. 23rd, 2021

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Verified Customer

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Georgia Baker Social Circle, GA

Are always checking if the work was done. Quick to dispatch

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Georgia Baker, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Feb. 23rd, 2021

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Verified Customer

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Gina Wright Douglasville, GA

They responded to my online request in a timely manner

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Gina, we’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!

Feb. 23rd, 2021

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Verified Customer

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Eun Duluth, GA

I've requested service through this company, but sometimes they come too late.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Eun, we’re happy you gave us a great rating. But we want to apologize for the issue you had with the service request process. We’re always trying to make the service request process as easy as possible, and we acknowledge that we may have come up a bit short this time.

If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
Thanks again for your feedback.

Feb. 8th, 2021

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Verified Customer

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Jennifer Birmingham, MI

Our furnace went out and they were only going to reimburse us 20% of what it would cost to replace it. We don't recommend this company to anyone.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hello Jennifer, we’re disappointed to learn that you’re unhappy with our coverage. We’d like to help you find better-fitting coverage, if possible.

If you’re willing to talk about other options, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

We want to provide you with the right coverage for your needs. We hope you’ll give us a chance to do that.

Feb. 8th, 2021

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Verified Customer

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Joe Campbell Sellersburg, IN

Communication wasn't 3, no follow ups regarding issues and no heads up when contractors were unavailable to my area

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Joe Campbell, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Feb. 4th, 2021

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Verified Customer

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Brian Litchfield Park, AZ

They honestly deserve 0 stars. Horrible service, waiting on hold for long periods of time, no follow up on customer inquires

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Brian, we’re sorry that our service earned us the poor rating you gave. Though we hate to hear that you had such a negative experience, we’re glad you told us about it. If you’d like, someone from our escalation team can contact you.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Feb. 4th, 2021

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Verified Customer

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Asmond Rogers, AR

Because they are on time for their services

4 years ago

Reply from 2-10 Home Buyers Warranty

Hello Asmond, we’re so happy you had an excellent experience with our services. We’re proud that 2-10 Home Buyers Warranty exceeded your expectations. Thank you for your continuing business!

Feb. 9th, 2021

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Verified Customer

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Greg Troy, MI

rapid response and 3 follow up from 2-10

4 years ago

Reply from 2-10 Home Buyers Warranty

Wow, thank you for the excellent review, Greg. Everyone at 2-10 Home Buyers Warranty is super happy that you want to renew your Service Agreement with us and would also recommend our services! Thanks again for your continuing business.

Feb. 9th, 2021

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Verified Customer

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No name Conroe, TX

Always available. 3 subcontractors always timely.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hello, we’re glad you had such a great experience with our contractors. Thanks for your continuing business with 2-10 Home Buyers Warranty!

Feb. 9th, 2021

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Verified Customer

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Katrina P. Alexandria, VA

Ease of use, quality service providers, warranty coverage

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Katrina P., it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Feb. 9th, 2021

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Verified Customer

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Divakar Rajashekaran Ashburn, VA

Impeccable service and wide range of options and coverage.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Divakar Rajashekaran, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Feb. 8th, 2021

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Verified Customer

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philip gibbs Tucker, GA

limited use of warranty so far. what use i have had has been satisfactory.

4 years ago

Reply from 2-10 Home Buyers Warranty

We’re so happy that you had a great experience with the 2-10 Home Buyers Warranty staff. They’re always working hard to help you protect your home, and we’re glad you rated them so highly. They deserve it! Thanks for your continuing business.

Feb. 4th, 2021

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Verified Customer

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Erin New Boston, TX

Great service but very long hold times when you need to speak with a person.

4 years ago

Reply from 2-10 Home Buyers Warranty

We’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

Feb. 4th, 2021

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Verified Customer

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Ernest and Janet Welk Tucson, AZ

Awaiting contractor for roof leak; 2-10 called & said your on your own to find one!

4 years ago

Reply from 2-10 Home Buyers Warranty

Hello Ernest and Janet Welk, we’re sorry and embarrassed that you didn’t receive the assistance you expected. If you’d like, someone from our escalation team can contact you at your convenience.

If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We understand you’re upset, and we want to try to fix it. You’ve trusted us to protect your home, and we want to earn that trust back.

Feb. 4th, 2021

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Verified Customer

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marcus gipson Barling, AR

they took over 2 hours to answer the phone.ive had a repair in the service channel for almost 6 months

4 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Marcus Gipson. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Feb. 4th, 2021

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Verified Customer

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Regina

5 service and great value for money

4 years ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hi Regina, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Feb. 2nd, 2021

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Verified Customer

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George Laveen, AZ

They don’t do holiday service and I feel that they should. I had to wait a period of time.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi George, we’re really sorry about how long it took for us to address your service request. We hate letting our clients down.

If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
Our goal is to make the service request experience easy for you. We hope you’ll give us that chance again.

Feb. 2nd, 2021

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Verified Customer

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Joanne Austell, GA

It was a gift. I wish they would cover more things but it was a good experience working with them.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Joanne, thanks for your positive rating. More importantly, thanks for your honest feedback about how we can do even better next time.
If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.

Thanks again for your feedback and for your continuing business.

Feb. 9th, 2021

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Verified Customer

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Carl Grayson, GA

The last instance I used my warranty,C57 I had to wait over a week to get service for my micorwave.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hello Carl, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Feb. 9th, 2021

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Verified Customer

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Ashley Norfolk, VA

Haven’t gotten much use out of it and customer service is a little bit confusing.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for your feedback. We’re really sorry for the trouble you had with our customer service team and we will use this information to improve our services, so that your next experience will be much smoother.

Feb. 5th, 2021

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Shawna Procter

Great service from all the vendors that they have contracted with for my repairs.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Shawna, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 28th, 2025

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Cynthia Lorenzen

Easy easy to make a claim online and was kept informed as to who service would be delegated to.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Cynthia Lorenzen, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 24th, 2025

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Vikkie Goyden

Everything was great. Robert the service guy was awesome. The people I talked to on the phone was very helpful.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Vikkie Goyden, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 6th, 2024

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Richard Sullivan

Technician was courteous and professional. Did not leave a mess in the work area. Had to return and did it promptly.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Richard Sullivan, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 30th, 2024

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Zerkistan

You cant have a refrigerator loaded with food go out Thursday night. Then have someone call Friday afternoon to tell you he can come out Monday or Tuesday. I'm not sure what is happening with 2-10 but I will keep writing bad reviews with good reviews.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Zerkistan, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Oct. 18th, 2024

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Sheanna Arnold

It was worth it as the companies dispatched out were professional, promot, friendly, and knowledgeable in their field.

1 year ago

Reply from 2-10 Home Buyers Warranty

Thank you, Sheanna! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 14th, 2024

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kenya miles

The worst company to ever work with. I turned in a claim 2 MONTHS AGO about my water heater. I just had surgery and it’s depressing not to have water to shower with. I would never recommend this company to anyone. RUN FAR AWAY!!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi kenya miles, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Aug. 30th, 2024

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Marixa Gervacio

Great service and very responsive to my claims. I’ve have been using their services for over four years.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Marixa Gervacio, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 21st, 2024

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Kathy Williams

Professional and pleasant customer service, easy to file claims with quick response,No regrets Thank you 2-10

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Kathy Williams, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 9th, 2024

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Malinda Oakman

I have been waiting on a review to get my air-conditioning fixed for a month. They will not do a call back and it takes them over an hour to answer your call. They contractor has even tried and no answer or call back. It has been almost a month now. I don't understand why?

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Malinda Oakman, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jul. 30th, 2024

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lot sav

we requested services for our air-condition on 7/1/24 up until now nothing has been done and begged them that we had an elderly mother living with us. We paid 2-10 warranty for 5 years now, Im very disappointed. It just shows that they dont care at all for their customers and no compassion for our elderly folks.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi lot sav, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jul. 24th, 2024

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Bernadette Bryant

Comes through on a pinch for sure . I have needed to file a claim a few times since moving into my home .

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Bernadette Bryant, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 21st, 2024

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Merlyn Bastien

I had Matthew a as my tech came out to assist me at my home and he was great very pleasant Thank you Matthew A

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Merlyn Bastien, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 18th, 2024

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AB

Ease of resolve, I reported my air conditioner was not working. Compressor was ordered and contractor replaced same.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi AB, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 18th, 2024

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Eileen Kolpacke

Several experiences filing claims and if they couldn’t find service they allowed me and reimbursed for service

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Eileen Kolpacke, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 31st, 2024

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Amy Barbree

Excellent service, wait time, courteous technician, I was put at ease knowing I was in good hands with 2-10 Warranty!!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Amy Barbree, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 22nd, 2024

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Beckey Myers

Complete waste of money. I need my dishwasher fixed in less than 8 days and they are charging the service fee. Can't wait to cancel this waste of money plan. Had for 3 years paid hell of alot more than $75 first claim, unacceptable. They better get this handled before I move. But I doh t it

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Beckey Myers, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

May. 16th, 2024

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Peggy

Ease of submitting a claim, speedy response and the claim problems were quickly resolved. Highly recommend

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Peggy, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 13th, 2024

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Foriesteen

Response time is great. They do follow up, to ensure the job has been completed to your satisfaction.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Foriesteen, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 30th, 2024

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Kristina Field

Very pleased with the experience we have had with this warranty company and will recommend to family and friends !!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Kristina Field, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 25th, 2024

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RR

Our experience thus far has been great. Easy to file a claim, fast service and reasonable repair costs.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi RR, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 16th, 2024

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TRhodes VA

The only negative comment I have! This company is closed on the weekends. Overall I would have given them 5 stars!! They are a great!!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi TRhodes, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 22nd, 2024

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Roger Infante

The first tech company assigned by 2-10 did not come the date of the appointment, the second one came on time and provided a good service.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Roger Infante, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 2nd, 2024

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Elena Blanco Springfield, TN

Very bad service, don't waste your money in this insurance, we paid more than 4 years almost 100 dollars and when finally we need to use it, didn't work, the glass for my stove got broke and they said that it doesn't cover that, with the money that we paid in that years we could buy two or three stoves, don't waste your money

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Elena Blanco, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 4th, 2023

2-10 Home Buyers Warranty Reviews