2-10 Home Buyers Warranty Reviews
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Verified Customer
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Adam Kennesaw, GA
We had a little bit of a rough start because we weren't really informed about what warranty we had but once we for started, their customer service is far better than any other warranty I've had in my years of home ownership. I've used the a couple of times for HVAC issues and they have been straight forward. I've gotten the repairs done in short time with little cost to me. All my tickets have been addressed.
2 years ago
Reply from 2-10 Home Buyers Warranty
Hey Adam, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.
Feb. 1st, 2022
Verified Customer
Review Source
Martin
There are problems with their phone system, it's usually very, very hard to get someone on the phone there are times when you have to wait for quite a while. I found it much easier to go on to my computer and to put in the claim that way, other than that the service has been very good. It's a little hard to get a technician who has thorough knowlege, but for the most part they resolve the issue and I find the service would be more than satisfactory. They have been responsive to my needs.
2 years ago
Reply from 2-10 Home Buyers Warranty
Hi Martin, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.
Jan. 27th, 2022
Verified Customer
Review Source
Robert Marana, AZ
Each and every time I do not go online and I file a complaint I do it by phone call because I want to personally talk to the individual who takes my information, and each and every time I've done that those people go out of their way to help me accomplish my goal. The people we interacted with both at the booking appointments and then the people that come here and do the work. They were they were more interested in solving the customer's problem than just trying to complete the task job and get the heck out the door.
2 years ago
Reply from 2-10 Home Buyers Warranty
Hi Robert, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.
Jan. 27th, 2022
Verified Customer
Review Source
Frederick Brandon, FL
They are accurate and a good turn around time. Recently I had to use it for my delta faucet shower that needed to be repaired and of course the the parts were on back order and it took about six months. Regardless of the back order they still took care of me and my showers were repaired and I got used products from delta faucet and it all worked out. They choose the best people to come out, very professional people that come out. I would definitely recommend them to new home buyers.
2 years ago
Reply from 2-10 Home Buyers Warranty
Hi Frederick, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.
Jan. 27th, 2022
Verified Customer
Review Source
Clyde Pinson, AL
We've used the warranty over the years several times and the company that they sent to us last time was here the day after we called and they corrected the problem, so hopefully we can use them again. It's hard to get in touch with anybody now. We've had good service at 2-10, some have not been too good, but we have over the years learned who is the better ones to use and we can ask for for those people. We just always appreciate them handling our problems and getting handled quickly.
2 years ago
Reply from 2-10 Home Buyers Warranty
Hi Clyde, we appreciate the great review! Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Jan. 27th, 2022
Verified Customer
Review Source
Anonymous
They just changed the module to be more user friendly, but previously it was always down or something you have to call in to to make service request but the other thing about the service request is that towards the end of the period they'll tell you that you run out they can only do one system at time and they don't tell you that. I have supreme services and they'll say you've exceeded your dollar amount and you can't even put in the service request, that's ridiculous and and you've got to know the name or what it is you want once you tell did you call and tell me the name is and then those oh oh you're covered with that but why even bother to put it in online there in years and it's gonna be tonight then you got a call and explain it to me what's going on all units making all you need this you know I would be calling for a new what I needed if you know in terms of the problem.
2 years ago
Reply from 2-10 Home Buyers Warranty
Thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. Thank you for being the best part of 2-10 Home Buyers Warranty.
Jan. 10th, 2022
Verified Customer
Review Source
Joseph
Excellent company, I had warranties in my house for the last five and a half years and this is been the best. Very positive. My washer and dryer both went out at the same time, I called them and within a few hours we had a contact that called us back to set up the appointment, and they came out and fixed it. The service of representative really good. They contact you back right away, they get the item that you requested to be look at within initially within 24 hours, they're trying to set up an appointment. The customer service that called me explained everything well.
2 years ago
Reply from 2-10 Home Buyers Warranty
Hi Joseph, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.
Jan. 10th, 2022
Verified Customer
Review Source
Kimedra Pooler, GA
It's easy to use. I haven’t had any issues at all. Every time I call, they answer my question. I’ve used it three times. Two times for the air and the last time for the dryer. With the air someone got back to me the same day and the person came the next day to fix it. The same thing with the dryer. The price is reasonable. They did what they were supposed to do. The online site it quick and easy to use.
2 years ago
Reply from 2-10 Home Buyers Warranty
Hi Kimedra, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.
Dec. 15th, 2021
Verified Customer
Review Source
Bradley Silver Spring, MD
Very helpful. They're all confident and skilled. Just the customer support is very helpful and friendly when you do get them and the portal works really well. We just started with 2-10 and we had our first call not too long ago and the electrician came out and in all honesty he was confident but not going the extra mile in terms of things he was detecting that was wrong. We followed up with 2-10 and they wanted to make a right that they are currently working to alleviate the situation.
2 years ago
Reply from 2-10 Home Buyers Warranty
Hi Bradley, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.
Dec. 15th, 2021
Verified Customer
Review Source
Anonymous Saint Louis, MO
I have no problem with 2-10 warranty but I had an issue with the subcontractor that they sent was not able to solve the problem and they charged me like 4 times higher than it should have been. I had a plumbing leaked and unfortunately the initial plumber that was contacted was 2-10 came by was unable to fix the issue the first time but it came back a second time and they charged me another hundred dollars even though they said they charge a hundred dollars for visit because it was a recurring issue and then they gave me a super high quote like over two thousand dollars to fix the issue which I ended up using a third party plumber to fixed the issue for like five hundred bucks. 2-10 did provide me with fund to be able to hire a third party plumber to fixed my issue. Customer support really got back with me and gave me service options.
2 years ago
Reply from 2-10 Home Buyers Warranty
We're sorry to hear about the issue's you experienced but we're glad we were able to help get them resolved. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Dec. 15th, 2021
Verified Customer
Review Source
Wrae Schenectady, NY
The service people have been professional and functional and they always answer any questions that I had. I needed to have some repairs done and the service person filled out the paperwork that it could not be repaired and all I had to do was some documents and I was reimbursed or I was given a check to replace the item. When you call in to request service I was on hold for over an hour for someone.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Wrae, thank you for sharing. We appreciate your honest feedback and support!
Nov. 4th, 2021
Verified Customer
Review Source
Robert Florence, KY
I’ve had two issues, both resolved. My air conditioner went out and I paid the deductible and everything went smoothly with the repair. My most recent issue was with my stove. At first they couldn’t find the parts but then they did and they will fix the problem. Both times were good experiences. I would never get another home warranty with any other company.
3 years ago Edited January 10, 2024
Reply from 2-10 Home Buyers Warranty
Hi Robert, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.
Oct. 21st, 2021
Verified Customer
Review Source
Alberta Judith Gores Stockton, CA
I have had two repairs (built in microwave and stove top/oven combination). Both were covered. They paid me the full price of the microwave repair when a technician could not been found in my area. I was able to use the money to purchase and install a replacement microwave. The stove/oven has been repaired. It took some time because of the delay nationally with getting parts. I would give 2-10 5 Stars except sometimes it has been difficult to reach them by phone. Everyone who I have worked with at 2-10 has been understanding of my issues and very helpful in resolving them. Excellent company, but needs better phone service.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Alberta, thank you sharing and for you honest feedback. We appreciate your support.
Oct. 21st, 2021
Verified Customer
Review Source
Joseph
It took longer than it should have because the first company that came out didn't care enough to fix the problem. Maybe not all of the contractors are fully vetted. The first company that came out for my issue was not good. It's really easy to file claims and the couple times I've had to call because the contractors can't finish that they when I called back I got it taken care of. Air conditioner wasn't working properly the first company came out didn't really fix that so I contacted the warranty company again and told him that I needed a different vendor to come out because I didn't trust the first people that didn't fix it and second people came out and found the problem pretty quick and then got repaired.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Joseph, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. Thank you for being the best part of 2-10 Home Buyers Warranty.
Oct. 21st, 2021
Verified Customer
Review Source
Anthony
We had a problem with our refrigerator and I guess it needed a part. They haven't been able to find the part and we've been waiting over a month and a half for that refrigerator, but now two to ten is replacing the refrigerator so it ended up fine, but it's been a long time waiting for it. Sometimes they're hard to get a hold of. They seem to take care of you, it might take awhile but ite seems like the customer is taken care of.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Anthony, thank you for your review and feedback. We appreciate your patience and we're glad to hear your getting a new refrigerator. If you ever require any assistance, don't hesitate to let us know. Thank you again for being a part of 2-10 Home Buyers Warranty.
Oct. 21st, 2021
Verified Customer
Review Source
Lynette
My vacuum stopped working they sent out a contractor to see if it needed to be replaced because it was thirty seventy years old and that lead to additional repairs because it was so old but it took awhile, but the two ten home was great. What they offer is very useful and user friendly and it's what people need. They always try to resolve situations and get back to you and update you on what's going on.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Lynette, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.
Oct. 21st, 2021
Verified Customer
Review Source
John
The air condition went out they dispatched the repair company they did a great job. We've been very happy with them every time. They were really good about keeping in touch and letting us know what was going on whenever. The repair company was very professional, very knowledgeable and really made us feel like they were looking out for us. Very trustworthy.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi John, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.
Oct. 21st, 2021
Verified Customer
Review Source
Thomas
Two Ten home warranty has really satisfied me with their responses and customer service. Sometimes I have to wait for some time when the place is very busy when they have a lot of calls waiting, but once they pick up my call very polite, very responsive. Some of the contractors are below expectation, but I will not take them down against two ten home warranty.The process, the response from two ten Home warranty was quick. From the replacement was quick also. I've been satisfied.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Thomas, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.
Oct. 21st, 2021
Verified Customer
Review Source
Kay Tucson, AZ
I've had minimal dealings with 2-10 but I have been highly satisfied. They mailed the check to an address that I was not accepting mail at yet. It was a new home that I hadn't lived in yet and wasn't going to live in for a couple months. The check was returned to the company and they sent me an email and followed through trying to find a place where they could send the money so I was impressed with that. We had to change out all the locks on a home and my daughter bought the locks and 2-10 sent me a reimbursement check.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hey Kay, thank you for sharing and thank you for being the best part of 2-10 Home Buyers Warranty!
Oct. 5th, 2021
Verified Customer
Review Source
Lamont Tucson, AZ
Overall they seem to be very responsive and to get service people out here right away to work on issues. I have had two service calls, positive one was when the garbage disposal quit working so I put in the put a request online. First contractor contacted me then had a scheduling conflict and backed out so they got me to a second contractor and that one was in my house to replace the garbage disposal within like two days. And the second time, I had an issue with my dishwasher. I put the ticket in, the service contractor came out, ordered the parts and so it took about two to three weeks. Got the parts in, when they just left without really finishing the job, I mean, the dishwasher won't work at all. When I elevated and I never heard back but I did resubmitt the ticket and they sent same contractor to come and at least get the door to shut but it's still the initial issue with the dishwasher is still isn't resolved and it's been I don't know five weeks or six weeks. Still waiting to hear back from from the company because they also did some damage to my counter top as well to the contract so I really want to get another contractor to fix it up.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Lamont, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We're sorry to hear about issues you described with the contractor and that you haven't found a resolution. We know how frustrating that can be. We're here to help. If you are still in need of assistance, please send us a private message on Facebook with your service address, and we'd be happy to review your claim and help you get this resolved.
Sep. 24th, 2021
Verified Customer
Review Source
Connie Schenectady, NY
You get more than your money's worth for the purchase price but the renewal price is almost double. I think they are the best company. I have had a couple of others. When the dishwasher went out, the service people came out. I ordered a part and it was fixed in a timely manner. I wish we could get more local vendors but the vendors they have used have been very dependable. I had someone come out on Easter Sunday. They didn't have to cover it but they graciously sent me a check for half the work.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Connie, thanks for taking the time to leave your great review. We appreciate your support!
Sep. 24th, 2021
Verified Customer
Review Source
Joelle Houston, TX
I haven't had any problems with my warranty, I just wish they covered service. I needed to use it recently for a water heater that was putting out water and the the technician called me immediately, which I love, and he came out the next day and fixed the problem really quickly. I've used in the past for an air conditioning company that I actually use outside of my warranty now because I like the air conditioning company so much. I've had good experiences. I've used it three times I also had a refrigerator repair and I really did like the guy that came out to repair the refrigerator too. I had good experiences with customer support. I haven't had any bad experiences when I needed to talk to someone.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Joelle, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. Thank you for being the best part of 2-10 Home Buyers Warranty.
Sep. 24th, 2021
Verified Customer
Review Source
Adrian
Whenever I need to speak with someone I'm able to reach them and I haven't had an issue that wasn' resolved very quickly. I'm actually waiting for appliance company to come right now I filed a claim I think it was on Friday and the company called me yesterday to set up an appointment. It's for my refrigerator it's leaking and this is the second time I had a call but whenever I call is always like a maybe a couple days and I have an appointment for someone to come out.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Adrian, thanks for the review. We're glad to hear your experiences have gone well! Thank you for being a part of 2-10 Home Buyers Warranty.
Sep. 24th, 2021
Verified Customer
Review Source
Benjamin
If you have to call the office directly it becomes pretty confusing. They need a customer service answering system where you have one or two people that you talk to they could route your calls. The last time we used it was for refrigerator repair and we pulled up the website, we put in the problem and we got a name of a repairman pretty quickly. The repairman they gave us couldn't make it for a while so they gave us another one and that worked out well enough. So the system works as long as you're online. It's just when there is an exception, if there's a problem where you have to actually call then it becomes a little more difficult. The charge is not bad, 100 dollars or whatever the premiums in sales are okay, they could be a little lower but they're not bad.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Benjamin, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We're sorry to hear about the communication issues you described. We know how frustrating that can be. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
Sep. 24th, 2021
Verified Customer
Review Source
Anonymous
They've been responsive, they try to do what they can. I think there have been a couple of things out of their control they weren't able to respond to as far as getting people there as quick as they can, but that was only one time, so for the most part it's been very responsive and friendly. I think that that's pretty much it, there is an insurance for your for your house equipment and they've pretty much done that for the deal that they made. The people that they sent out have been good vendors. The air conditioner broke and I filed the warranty online, I had a call from the vendor within a day and they schedule a time to come out. One time was within a day and the next time it was a little bit longer but that was because of the season.
3 years ago
Reply from 2-10 Home Buyers Warranty
Thanks for the review, we appreciate your response! Thank you for being a part of 2-10 Home Buyers Warranty.
Sep. 24th, 2021
Verified Customer
Review Source
Ciarra
I have had great experiences for all service calls. They've been on top of things and there's never been an issue so I'm pretty happy. I've always had pretty quick responses and the service was great each time I called. My plumbing went out a couple times, the sump pump went out and one of the valves in our shower was tripping, so when I went online to set up the appointment. The plumbers came out pretty quickly and fixed the problem right away.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Ciarra, we're so glad to hear that! We put a lot of time and effort into our customer experience so reading your review really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.
Sep. 24th, 2021
Verified Customer
Review Source
Barbara
Their website is a little tricky at times but other than that they're really good. They save you money in the long run. We had to use it for an upstairs air conditioning unit that was leaking and another company had messed up the drain plug. So 2-10 with this contractor replaced the air handler and all I had to do was pay my deductible instead of paying what would have been 995 dollars on labor. They follow through with the work orders.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Barbara, thank you for taking the time to leave your review! We appreciate your support.
Sep. 24th, 2021
Verified Customer
Review Source
Ciara
They're generally pretty helpful but it's really hard to get through to them and sometimes it takes being transferred around to multiple agents before you get to someone who can actually help you. Our oven display stoped functioning and the oven wasn't come on and so I did a warranty call. They came out and it's a pretty new oven but they said that the tech said that he wasn't sure they were able to find a part for it because there was a part shortage and that they might have to replace the entire thing and he didn't think the warranty would cover it. However 2-10 was able to track down a part and get it completely repaired. For the most part we've had some pretty good techs, 2-10 is always very responsive. They've dispatched people fairly quickly but some of the vendors that they work with are great some of them are really terrible so you never really know what you're going to get when somebody comes out.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Ciara, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
Sep. 24th, 2021
Verified Customer
Review Source
Daryl
The service we've gotten has been perfect. We have used other warranty services previous with other homes we've owned and we have not has this level of service. They work with you and are really good. The claims have been handled properly. The cost is comparable to everyone else. We have been exceedingly impressed. When we used it for the refrigerator, they answered the call within about sixty seconds and within 24 hours I had someone calling with an appointment to fix it.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Daryl, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.
Sep. 24th, 2021
Verified Customer
Review Source
Lisa
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Lisa, thank you for taking the time share your thoughts and experience. After reading your review we can't help but grin ear to ear. Thanks again for your support and for being the best part of 2-10 Home Buyers Warranty!
Sep. 10th, 2021
Verified Customer
Review Source
Deborah
I just feel like they're a good company to deal with. In fact I haven't even purchased a warranty for one of my family members. When I've called in for service to activate something on my file for response they were very prompt to take my call and answer my questions and walk me through the process. I had to message this service rep and she was very very interactive with all of my questions and also really great assistance. Some other people that have the warranty let me know that this company is very good to work with clients and processes so I felt very confident with what we chose.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Deborah, we're glad to hear how you feel! Thank you for taking the time to leave your review and for being a part of 2-10 Home Buyers Warranty.
Sep. 10th, 2021
Verified Customer
Review Source
Robert
We've been with 2-10 warranty for seventeen years since we built our home and it has always been worth renewing the warranty. It's a cost that we factor into our cost of living and it's definitely been worth while. We had a refrigerator break down and they got a very good contractor to perform the work the work was scheduled in a reasonable amount of time. It was performed excellently, it solved our problem, and we're very grateful. It was a great experience. The service is very high quality. Contractors performed excellent work to address the problem. Great value. Great customer service.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Bob, can we call you Bob? After 17 years, it only feels right using nicknames! Thank you for taking your time to leave this review and for your continued support. We're glad we've been able to provide you a great value and great experience. We appreciate you being the best part of 2-10 Home Buyers Warranty!
Sep. 10th, 2021
Verified Customer
Review Source
Valerie Waldorf, MD
I really appreciate how quickly a Plumber was dispatched to address a service call. My toilet had a leak and it did not feel secure enough to sit on. I called 2-10 Home warranty and they sent a repair professional out with 48 hours. My toilet was fixed the same day. The plumber was very knowledgeable about the repair and he fixed it quickly and efficiently. My family and I are beyond pleased. Thanks so very much for your assistance 2-10 Home Warranty. This is the best home warranty service that we have had.
3 years ago Edited January 10, 2024
Reply from 2-10 Home Buyers Warranty
Hi Valerie, thank you for your response and your honest feedback! We appreciate you taking the time to let us know how we can improve your experience. Thank you for being the best part of 2-10 Home Buyers Warranty.
Sep. 10th, 2021
Verified Customer
Review Source
Stacey Fricchione Virginia Beach, VA
I've never had any issues, they've always been on top of it and gotten to me right away, and everything's been fixed. I actually just used my warranty because my AC went out and the company came out the next day, they had to order some parts, but they ended up having them on hand and they were able to come by that afternoon to fix it, so it went really well.
3 years ago
Reply from 2-10 Home Buyers Warranty
We’re happy that your service request went smoothly. At 2-10 Home Buyers Warranty, we take pride in making the service request process as smooth as possible. Thanks for your continuing business!
Jun. 21st, 2021
Verified Customer
Review Source
Rebecca Hoke Virginia Beach, VA
Everyone has been very nice and accommodating and patient when I've called. My air conditioning unit was broken and the first guy that came actually kind of messed up accidentally and I'm not quite sure what happened. But time two was really great--they waived the fees for this and got everything fixed. It took a little bit of time to figure out what was wrong, and they did a great job, I was really pleased it didn't cost me anything extra, so I was very satisfied. I have been satisfied with the customer service.
3 years ago
Reply from 2-10 Home Buyers Warranty
Thanks for the excellent rating. Your business means the world to us at 2-10 Home Buyers Warranty. Let us know if there’s anything else we can do!
Jun. 21st, 2021
Verified Customer
Review Source
Crystal Harmon Virginia Beach, VA
So far, I've been quite pleased. I was actually in the process of selling my house and when they did the home inspection and the heat system wouldn't come on so I called in a warranty claim and they had to replace my thermostat because a switch was kind of not working on it and the control board in the heat system and everything was good again after they fixed it.
3 years ago
Reply from 2-10 Home Buyers Warranty
Thank you so much for the awesome rating. People like you are what make 2-10 Home Buyers Warranty successful. We’re honored you chose us to help protect your home. We’re ready to help you again when you need it!
Jun. 21st, 2021
Verified Customer
Review Source
Karen Virginia Beach, VA
The representatives are direct, knowledgeable and provide immediate feedback for me. They are responsive to my questions and requests. I recently used it for my water softener that needed to be replaced and I was given the option have having it done through 2-10 or receiving a pay out and having someone else install it. I was very happy, I received the check sooner than promised.
3 years ago
Reply from 2-10 Home Buyers Warranty
Thanks for all the positive feedback. We’re glad we could make protecting your home simple and economical. That’s our goal at 2-10 Home Buyers Warranty!
Jun. 21st, 2021
Verified Customer
Review Source
Deena Sherwood Gaithersburg, MD
They have resolved my issues but sometimes it takes a long time. If they can’t repair it, replacing it can take a long time. They do take care of things for the customer. The only thing that I don't like when I've called them, I've had to wait a long time. They are a really good company for reliability and fairness and I would recommend them.
3 years ago
Reply from 2-10 Home Buyers Warranty
Thanks for all the positive feedback. We’re glad we could make protecting your home simple and economical. That’s our goal at 2-10 Home Buyers Warranty!
Mar. 16th, 2021
Verified Customer
Review Source
Braheem A Mccain Huntersville, NC
Everybody at 2-10 is responsive and helps, but I think sometimes it gets confusing with vendors and takes a while to get a part. We just used the warranty in January. We had our refrigerator stop refrigerating--basically it would not keep cold--and we put in an online request, which was great. Within 24 hours we got an email saying our request was received and that we would have somebody come out and take care of it. Unfortunately, it took a week for this to happen, and the guy who came out said that he wasn't qualified to service our refrigerator, so he sent it back to 2-10 and then it took another week for a second and then a third vendor to be assigned to our ticket. By the time the third vendor came out, he said that whatever the first vendor had said was incorrect, and he just changed out the cooling element. So, it took about three and a half to four weeks for our fridge to get fixed so that was an issue that we had.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hello Braheem, we’re happy to hear that you had a great experience with our services. We want to apologize for the issue you had with the independent service contractor we dispatched.
If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to make sure that you have a more positive experience next time. Thank you for your feedback.
If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to make sure that you have a more positive experience next time. Thank you for your feedback.
Mar. 16th, 2021
Verified Customer
Review Source
Don Mcgeorge Tucson, AZ
You guys have actually done a pretty good job at responding. When I call you guys up, you try your best to get the best service I could get in the shortest time. We have really only had one problem in the middle of the summer we had our air conditioning unit go out and someone couldn’t come out for one week and here in Tucson that's not good enough so we had to call somebody else and have them come fix it sooner. I could give you two more examples of times I have used my warranty. I have my washing machine break you had a guy come out he repaired it and fixed it and the service charges now up to a hundred dollars but Hey I said just everything going up, that's one example the guy was very courteous the guy was really did his job and he's quick in fact he's out he was on time here recently I had my hot water heater go out and I learned that number one did you replace the hot water heater yes he did but it doesn't cover anything else but the person who actually had to take the old one out and put the other one in I had to pay for that and any damages just to the house cause by the hot water heater of course I had to have my home insurance pick that up.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi there Don, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.
If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.
If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.
Mar. 17th, 2021
Verified Customer
Review Source
Deborah Cummings Columbia, MD
When I call to talk to someone, I can tell them what's going on and usually within twenty-four to forty-eight hours, the company that contacted will get in touch with me. I've actually called them several times about different items like one was my microwave wasn't working or another time my dishwasher wasn't working in some cases the company they hired was able to fixed it that day in other cases it sometimes took weeks to get the part available where the company or 2-10 to figure out who's got the cheapest part and get it back to me. So far, the people that they've gotten in touch with me have been pretty decent and know what they're doing--2-10 tries to get better people to your home.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi there Deborah, we’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!
Mar. 17th, 2021
Verified Customer
Review Source
Doneisha Myers Montgomery, AL
They're always prompt and make sure that my service is conducted satisfactorily. The first time I used it was with my air conditioner, there was the problem with one of the coils. The gentleman came over and took care of the issue for me within like twenty to thirty minutes. The service is excellent--it's top notch. I don't have any complaints.
3 years ago
Reply from 2-10 Home Buyers Warranty
Wow, thank you for the excellent review, Doneisha. Everyone at 2-10 Home Buyers Warranty is super happy that you want to renew your Service Agreement with us and would also recommend our services! Thanks again for your continuing business.
Mar. 16th, 2021
Verified Customer
Review Source
Aurelius Sumpter Blythewood, SC
My experience with 2-10 has been very positive because of no hassle, good questions, good feedback, and good follow-up. The service provider came in to make a repair on our oven. They had the wrong part went back, ordered the right part, came in to make the repair we still receive the same fault, came in and made a replacement to a sensor and the fault went away. 2-10 got the repair person out to the house, paid the deduction, and checked in until the repair was done.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hello Aurelius, we’re glad you had such a great experience with our contractors. They work really hard to keep your home humming when you need it most. Thanks for your continuing business with 2-10 Home Buyers Warranty!
Mar. 16th, 2021
Verified Customer
Review Source
Dannard Waller Columbus, GA
The staff on the phone was always very friendly and when the people came to do the work, they were very professional and did a good job. They respond very quickly and they do their work well. There was trouble with the stove and they came and took care of the problem very well and ordered some parts and put them in and now the stove is working quite well.
3 years ago
Reply from 2-10 Home Buyers Warranty
Thanks so much for the flattering review. Comments like yours show why so many folks trust 2-10 Home Buyers Warranty to protect their homes from the unexpected. We’re ready to help you when you need it again!
Mar. 16th, 2021
Verified Customer
Review Source
Bradford Lenox Old Hickory, TN
I think that it's a cool service and it's very helpful and we've definitely utilized it but I think there's potential problems with getting a contractor to follow through. The first three times we filed for claims, the work was great. This last one has been very unsatisfactory because the contractor that 2-10 is using is a terrible communicator. Well this last time, our heat has been stuck on. We had a company out and he figured out what the problem was really quick, told us what it would be--that was a month ago--and they're just waiting on a part. He says he's waiting on 2-10 to order the part 2-10 says they're waiting on him to order the part. I've called about ten times and I can't get ahold of the contractor. I've called 2-10 Warranty and we're in the middle of a pandemic so I have to wait on hold for about twenty minutes every time I call and then I get told something different every time. I would say for the most part, my experience with 2-10 has been really great. I think the inter-company communication can be really tricky--the only time I've gotten a 2-10 employee to call me has been when they were trying to sell me something.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hello Bradford, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.
If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.
If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.
Mar. 16th, 2021
Verified Customer
Review Source
Horace Middletown, OH
We've always had excellent service and very quick response time. Recently, the heat pump in the basement had stopped working and they came out here within a few days and repaired it. That was excellent, I was happy with that. One more thing--we had a microwave in the drawer and we've had problems with it since it had been installed. 2-10 replaced the microwave in a drawer with a different brand at no cost to us whatsoever. I would recommend 2-10 just because of that one thing and I just think they've really gone above and beyond in service for us.
3 years ago
Reply from 2-10 Home Buyers Warranty
Wow, thanks so much for the excellent review, Horace. We’re happy to know that you’d recommend 2-10 Home Buyers Warranty services to others. Thank you for your continuing business.
Mar. 16th, 2021
Verified Customer
Review Source
Darleen Gaff Laurens, SC
Every time I needed to call, I've gotten direct answers to my questions and the help that I needed. I just used my warranty a month ago on a hot water heater that need to be replaced. They were very prompt in getting the help I needed and the reimbursement from the payment that I had to make. I've been very pleased with the policy and plan to renew it.
3 years ago
Reply from 2-10 Home Buyers Warranty
Wow, thanks so much for the excellent review, Darleen. We’re happy to know that you’d recommend 2-10 Home Buyers Warranty services to others. Thank you for your continuing business.
Mar. 16th, 2021
Verified Customer
Review Source
Carol Shack Charlotte, NC
We always get someone to come up right away and with the exception of a couple of times which didn't really have anything to do with 2-10 but the contractors that they recommended but we've always had excellent service over the course of maybe fifteen years. Just recently, we had a leak in our upstairs toilet. We called in the morning and they got someone here within 48 hours. We're really happy with it.
3 years ago
Reply from 2-10 Home Buyers Warranty
Thanks Carol for sharing the excellent experience you had with 2-10 Home Buyers Warranty. This is the kind of feedback that makes working in the home warranty business so fulfilling. Happy home owning!
Mar. 16th, 2021
Verified Customer
Review Source
Chris Bedell Northville, MI
Well I had used other companies and then I found 2-10 online and they seemed to cover more stuff for a little bit less money than I was paying and I've used them a few times and they do work very well. I had a problem with my dryer and they came out and fixed it and changed the parts out and it was a good experience. They get the people out quickly to service your problems, and seem to go out of their way to make sure everything's done.
3 years ago
Reply from 2-10 Home Buyers Warranty
Thanks Chris, for your excellent rating for 2-10 Home Buyers Warranty. We’re always looking out for our clients, and it’s great to hear when things go so well. Thanks for your continuing business. Happy home owning!
Mar. 5th, 2021
Verified Customer
Review Source
Debbie Varley Tucson, AZ
I'm a real estate agent and I use 2-10 Home Buyers Waranty with my clients. The service is smooth and efficient with no hassles. Customer support is quick to respond and follow up. Just two weeks ago our microwave broke, and they sent a technician out to assess the cost of the repair. He made me a cash offer to buy a new appliance or give me a new appliance, I took the cash and now I have a new microwave.
3 years ago
Reply from 2-10 Home Buyers Warranty
Wow, thank you for the excellent review, Debbie. Everyone at 2-10 Home Buyers Warranty is super happy that you want to renew your Service Agreement with us and would also recommend our services! Thanks again for your continuing business.
Mar. 5th, 2021
