2-10 Home Buyers Warranty: Read 4,422 User Reviews From Real Homeowners

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Verified Customer

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Michelle Wendell, NC

Overall a 3 company. I have used them multiple times, multiple years. The repairs usually get done within a reasonable time. The point is: they are a repair company. So they will always try to repair. I have had one issue and that was with my very old stove. The parts literally were not available anymore! The communication between departments was terrible (cuz they are all working from home) and I literally did not have my oven/stove for 7 weeks!! TONS of phone calls. So that was VERY stressful and they would NOT budge and get done what needed to be done. Other than that claim, everything else has been repaired satisfactorily. I am glad I have had this warranty, it has saved me a lot in getting repairmen out to the house!

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Michelle, we’re happy that you had a good experience with 2-10 Home Buyers Warranty overall. We really appreciate your suggestions on ways we can improve our services.
If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.

Feb. 4th, 2021

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Verified Customer

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Sue Flower Mound, TX

Everything is always handled quickly. Somebody always gets back to me with information. They act more properly than any other warranty that I’ve previously. What I pay more month is reasonable. The people they send out are always qualified. My garbage disposal was leaking over the holidays and they got right back to me to give me the name of the plumbers, though they couldn’t come to me for a couple of days because of the holiday.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Sue, thanks for the kind comments. We’re glad to read that you’re happy with the services 2-10 Home Buyers Warranty provided you. Our goal is to make protecting your home as simple and economical as possible, and it sounds like we nailed it. Thanks again for your continuing business!

Feb. 9th, 2021

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Janet Lowenthal

I’ve had you as long as I’ve owned this home started to look into others, but really y’all are still the better of all of them

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Janet Lowenthal, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 22nd, 2026

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D&T Matthews

2-10 has consistently been responsive and easy to work with. Their portal for making a claim is easy to use. Their contractors have been very good.

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi D&T Matthews, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 8th, 2026

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Gregory Swars

I have had a request in for my furnace and heater for over a month and have not seen a tech yet. After almost two weeks of my request being in I got a call that a tech would be on the way. They never showed. There is no resolution and they have not called to follow up. Just as sure as I have a 10 month old baby in this house I will be calling the better business bureau. I will also be contacting the corporate headquarters. This has been. The worst company to deal with. I just purchased a new home and here I am 2 months later dealing with a sorry ass warranty company about basic life needs damn heating and air.

2 months ago

Reply from 2-10 Home Buyers Warranty

Hi Gregory Swars, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Dec. 13th, 2025

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Bria Goodman

I filed a claim with 2-10 Home Warranty in April after my A/C stopped working. It is now December, and the company they sent out has caused additional damage to my ductwork and my home. They repainted my ceiling a completely different color and have still not completed the ductwork repairs. I have escalated this issue numerous times to 2-10, and they have done nothing to resolve the problem. The process of trying to speak with a supervisor is awful — it takes weeks with no response. I will be filing a complaint with the Better Business Bureau. Save yourself time, money, and additional damage to your home — do not choose this warranty company.

2 months ago

Reply from 2-10 Home Buyers Warranty

Hi Bria Goodman, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Dec. 11th, 2025

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Shane Wahbeh

Portal process is simple for submitting a claim and received a call to explain all out of pocket costs before the service visit. Seamless and 100% worth the investment. Plan on renewing!

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi Shane Wahbeh, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 8th, 2025

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Charlie Hudson

I have been with 2-10 since I purchased my home. I have had to contact them several times over the 21 years I have owned my home. Each time I have worked with them my issue has been resolved to my satisfaction.

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi Charlie Hudson, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 8th, 2025

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Roland Castillo

2- 10 Home Buyers Warranty is by far the most comprehensive and responsive warranty company my family has worked with. We are able to submit claims for services and manage the entire process online. The air conditioning company they contract with was very efficient and responsive.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Roland Castillo, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 24th, 2025

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Francesca Napolitano

I was having refrigerator issues and 2-10 dispatched SouthWest Appliance Repair company and Paul came out to identify the issue. I was so impressed by his knowledge, professionalism and quick reply, that I will always recommend them to any of my clients. 2-10 is fortunate to have this company represent!

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Francesca Napolitano, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 30th, 2025

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D L Mills

Florida Pro Services was fast in getting to me during regular business hours. They showed up a little earlier than the original arrival time, which was great so that my service repair could begin quickly. The technician, Dario, was friendly, personable and efficient.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi D L Mills, we're glad to hear Dario with Florida Pro Services gave you such excellent service! Thanks for sharing and thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 26th, 2025

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Verified Customer

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Philip

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Philip, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 22nd, 2026

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Alvin

Because our builder set us with 2-10 when our home was built in 2001.

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Alvin, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 26th, 2026

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Noreen

Jessica was great and got the answers I needed.

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Noreen, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 26th, 2026

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Katara

Easy to schedule service appointments. Reps available to explain coverage

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Katara, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 22nd, 2026

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Verified Customer

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David

They didn’t cover my electrical problem. I had to pay $300 to get it repaired.

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi David, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Jan. 22nd, 2026

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Pinkie

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Pinkie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 15th, 2026

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John

2-10 home buyers Warranty has been easy to work and I have always had agood result with any claims that I have had, John

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi John, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 15th, 2026

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Verified Customer

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Robert

Responsive and high level of customer service

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 15th, 2026

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Verified Customer

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Michael

Always a very prompt, efficient response.

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 9th, 2026

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Verified Customer

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Steve

Solved my problems. Okkkkkkkokkkkkkk Okkkkk

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Steve, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 9th, 2026

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Verified Customer

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Aletha

As a former Realtor, I know 210s quality

1 month ago

Reply from 2-10 Home Buyers Warranty

Thank you, Aletha! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jan. 8th, 2026

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Verified Customer

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Raeven

Quick response time & handled with care.

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Raeven, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 8th, 2026

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Verified Customer

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Gary

Easy, professional and responsive…. Thanks for your help

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Gary, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 8th, 2026

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Donald MacPhail

This is my first policy with 2-10 HBW, I am glad to see the company will work with you to solve the problems you file in a claim. I requested a different contractor for the repair of my HVAC at my home. They sent me Temperature Solutions LLC in Alabama. Charles S did a great job diagnosing the trouble and repairing the unit. He fully, inspected the unit, he used top of the line replacement parts. He communicated with me before and during the repair, to reschedule the appointment due to storms. That kind of service shows professionalism. I give the service 5 STARS. Thank You.

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Donald MacPhail, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 24th, 2025

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Verified Customer

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Tracy

I had two recent claims. One for a refrigerator was handled excellently with professional service. However, the thermostat replacement felt rushed and didn't meet my expectations, even though it works. Overall, the online appointment setup was efficient and hassle-free, making my experience better despite some issues.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Tracy, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Verified Customer

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Anonymously

I've had a positive experience using the service for repairs on my doorbell and water heater. While I wish the service fee was lower, overall, I've been happy with the results. It's been a good addition since I bought my home, and I appreciate the help I've received.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymously, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 17th, 2024

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Verified Customer

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Elroy

I had a mixed experience with the service. While the warranty process took a while and I had trouble getting my oven fixed, I was generally happy with the repairs done around my house. However, the contractors they use need improvement, as some weren't very good. Overall, good work but room for better contractor selection.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Elroy, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 17th, 2024

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Verified Customer

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Dawn

I had issues with my HVAC system that took a long time to resolve due to unclear communication about parts and service times. However, CUSA eventually came out and fixed the problem. Overall, the experience was frustrating, but the service helped rectify the situation.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Dawn, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Verified Customer

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Sonceria

Had some issues with my ice maker and my dryer broke recently, which required a claim. While I appreciate the process for resolving these problems, the interaction felt rushed and unhelpful. Overall, I'm thankful for the support but wish for clearer communication.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Sonceria, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Brittny

I had a great experience with the service! When my bathroom sink backed up, a plumber was sent out quickly and resolved the issue for a very reasonable fee. I also had my air conditioning unit fixed without hassle, just a small deductible. It's reassuring to know that I'm covered for unexpected issues without facing huge bills.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Brittny, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Rita

I had issues with my HVAC, but CUSA quickly resolved them. I submitted my request online and received prompt feedback about the technician's dispatch. They arrived the next day to assess and complete the work. Overall, my experience has been very positive with their service.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Rita, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Nancy

I had a great experience with their service. They quickly fixed my refrigerator, which has been working perfectly since. When my stove needed a replacement part, they offered a fair price for a new one. I highly recommend them; they are efficient and responsive when it comes to handling claims.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Nancy, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Felipe

I've been using this service since '97 and have always had great experiences. When my mini fridge broke, they offered me a check instead of a repair, which allowed me to buy a new one. They also quickly replaced my garbage disposal under warranty without any hassle. Highly recommend their reliable service!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Felipe, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Verified Customer

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Joseph

I had great experiences with the service. They responded quickly to my water heater and dishwasher issues, sending knowledgeable technicians who resolved everything efficiently. The communication was excellent, with clear explanations about the problems and solutions. Overall, the process was smooth and hassle-free, making it easy for me.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Joseph, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Kevin

I had a great experience with my air conditioning claim. The service was prompt, and the recommended company did an excellent job fixing my unit. I appreciate the peace of mind that comes from knowing I only pay a small deductible for major repairs, rather than facing a huge bill. Overall, they've been fantastic!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Kevin, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Verified Customer

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Brian

I had mixed experiences with the service. While a water filter issue wasn't covered, a thermostat problem was resolved quickly and easily. Filing a claim was straightforward, and the repair was handled promptly. Overall, the process was pain-free and efficient, making it a positive experience despite the initial setback.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Brian, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Raja

I recently had a plumbing leak in my wall, and I called 2-10 Warranty for help. They quickly identified and fixed the problem. Overall, my experience was very positive. The process was easy, and I had no issues getting everything resolved. Highly recommend their services!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Raja, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Verified Customer

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Darren

I had a great experience with 2-10 for my air conditioner repair; they were prompt and efficient. However, the second time I faced a clogged drain, there was a delay in communication from the contractor, but 2-10 resolved it quickly once I reached out. Overall, I've been very happy with the service since I started using it a few months ago!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Darren, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Verified Customer

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Elizabeth

I faced an issue with my double oven due to a faulty circuit board. Initially, the repair company was reluctant to fix it, but they eventually found a service that could repair the board, which got my oven back in working order. Overall, I appreciate the effort to resolve the problem, though it took some persistence.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Elizabeth, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Verified Customer

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Ashley

I had a great experience with customer service. When my heat went out, they responded quickly and arranged for a technician who did an excellent job within a couple of days. Additionally, when our bathroom sink was backed up, a plumber was sent out promptly and resolved the issue at a very reasonable cost. Highly satisfied!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Ashley, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Verified Customer

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Mary

I had great experiences with my home warranty service. The technicians were quick, thorough, and communicated everything clearly. They resolved issues with my dishwasher and AC efficiently. I realized I could have used the warranty for more repairs, but overall, the service was smooth and hassle-free. Highly recommend!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Mary, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Joseph

I had a great experience using my warranty recently. The electrician who came was thorough and polite, fixing the issue quickly. I've only needed to use the service a couple of times, but each time they've come through for me. Overall, I'm very happy with their work and support!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Joseph, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Verified Customer

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Jonathon

I had a fantastic experience with the service! My thermostat issue was resolved quickly after filing a claim, and the technician was prompt and professional. I've also used it for my garage door opener, and both times everything was fixed on the first visit. The process was easy and hassle-free. Highly satisfied!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Jonathon, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Nathan

I've had a home warranty for years and recently needed plumbing and appliance repairs. The plumber fixed my toilet quickly, and the appliance technician resolved my washer issue in under half an hour. I’ve always received prompt and excellent service from 2-10, with no complaints. Highly satisfied!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Nathan, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Sherry

I had a leak in my refrigerator, and the work order was handled quickly. My air conditioner issue was also resolved promptly. However, I faced a delay with a clogged drain where the contractor didn't contact me for days, but 2-10 took care of it immediately once I reached out. Overall, I've been very happy with the service so far.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Sherry, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Verified Customer

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Scott

I had a great experience with 2-10. When my heater went out, they sent someone right away. After multiple attempts to fix my oven, they offered a generous amount towards a new one, which I appreciated. Every contractor they've sent has been top-notch. Overall, a very positive experience!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Scott, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Cody

I recently had a great experience with my air conditioning unit installation. The service was efficient, and I faced no issues. Additionally, when I discovered a plumbing leak, the team was quick to help and resolve the problem. I prefer calling for support as it feels more personal, and the service has always been positive and straightforward. Highly recommend!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Cody, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Glen

I had a great experience with the warranty service for electrical issues. An electrician came, added new circuits, and it was hassle-free. The claim service is also quite good, though the website could use some improvement. Overall, I've been satisfied with the service for several years.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Glen, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Anonymously

I had a mixed experience with my warranty service. Initially, I faced an issue with an incompetent technician who charged me without fixing my refrigerator. However, 2-10 promptly sent a more experienced technician who resolved the problem at no extra cost. Overall, I've been satisfied with the service and the quality of the vendors they use.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymously, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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