2-10 Home Buyers Warranty Reviews
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Verified Customer
Review Source
Benjamin
If you have to call the office directly it becomes pretty confusing. They need a customer service answering system where you have one or two people that you talk to they could route your calls. The last time we used it was for refrigerator repair and we pulled up the website, we put in the problem and we got a name of a repairman pretty quickly. The repairman they gave us couldn't make it for a while so they gave us another one and that worked out well enough. So the system works as long as you're online. It's just when there is an exception, if there's a problem where you have to actually call then it becomes a little more difficult. The charge is not bad, 100 dollars or whatever the premiums in sales are okay, they could be a little lower but they're not bad.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Benjamin, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We're sorry to hear about the communication issues you described. We know how frustrating that can be. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
Sep. 24th, 2021
Verified Customer
Review Source
Adrian
Whenever I need to speak with someone I'm able to reach them and I haven't had an issue that wasn' resolved very quickly. I'm actually waiting for appliance company to come right now I filed a claim I think it was on Friday and the company called me yesterday to set up an appointment. It's for my refrigerator it's leaking and this is the second time I had a call but whenever I call is always like a maybe a couple days and I have an appointment for someone to come out.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Adrian, thanks for the review. We're glad to hear your experiences have gone well! Thank you for being a part of 2-10 Home Buyers Warranty.
Sep. 24th, 2021
Verified Customer
Review Source
Ciara
They're generally pretty helpful but it's really hard to get through to them and sometimes it takes being transferred around to multiple agents before you get to someone who can actually help you. Our oven display stoped functioning and the oven wasn't come on and so I did a warranty call. They came out and it's a pretty new oven but they said that the tech said that he wasn't sure they were able to find a part for it because there was a part shortage and that they might have to replace the entire thing and he didn't think the warranty would cover it. However 2-10 was able to track down a part and get it completely repaired. For the most part we've had some pretty good techs, 2-10 is always very responsive. They've dispatched people fairly quickly but some of the vendors that they work with are great some of them are really terrible so you never really know what you're going to get when somebody comes out.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Ciara, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
Sep. 24th, 2021
Verified Customer
Review Source
Barbara
Their website is a little tricky at times but other than that they're really good. They save you money in the long run. We had to use it for an upstairs air conditioning unit that was leaking and another company had messed up the drain plug. So 2-10 with this contractor replaced the air handler and all I had to do was pay my deductible instead of paying what would have been 995 dollars on labor. They follow through with the work orders.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Barbara, thank you for taking the time to leave your review! We appreciate your support.
Sep. 24th, 2021
Verified Customer
Review Source
Ciarra
I have had great experiences for all service calls. They've been on top of things and there's never been an issue so I'm pretty happy. I've always had pretty quick responses and the service was great each time I called. My plumbing went out a couple times, the sump pump went out and one of the valves in our shower was tripping, so when I went online to set up the appointment. The plumbers came out pretty quickly and fixed the problem right away.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Ciarra, we're so glad to hear that! We put a lot of time and effort into our customer experience so reading your review really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.
Sep. 24th, 2021
Verified Customer
Review Source
Daryl
The service we've gotten has been perfect. We have used other warranty services previous with other homes we've owned and we have not has this level of service. They work with you and are really good. The claims have been handled properly. The cost is comparable to everyone else. We have been exceedingly impressed. When we used it for the refrigerator, they answered the call within about sixty seconds and within 24 hours I had someone calling with an appointment to fix it.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Daryl, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.
Sep. 24th, 2021
Verified Customer
Review Source
Robert
We've been with 2-10 warranty for seventeen years since we built our home and it has always been worth renewing the warranty. It's a cost that we factor into our cost of living and it's definitely been worth while. We had a refrigerator break down and they got a very good contractor to perform the work the work was scheduled in a reasonable amount of time. It was performed excellently, it solved our problem, and we're very grateful. It was a great experience. The service is very high quality. Contractors performed excellent work to address the problem. Great value. Great customer service.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Bob, can we call you Bob? After 17 years, it only feels right using nicknames! Thank you for taking your time to leave this review and for your continued support. We're glad we've been able to provide you a great value and great experience. We appreciate you being the best part of 2-10 Home Buyers Warranty!
Sep. 10th, 2021
Verified Customer
Review Source
Deborah
I just feel like they're a good company to deal with. In fact I haven't even purchased a warranty for one of my family members. When I've called in for service to activate something on my file for response they were very prompt to take my call and answer my questions and walk me through the process. I had to message this service rep and she was very very interactive with all of my questions and also really great assistance. Some other people that have the warranty let me know that this company is very good to work with clients and processes so I felt very confident with what we chose.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Deborah, we're glad to hear how you feel! Thank you for taking the time to leave your review and for being a part of 2-10 Home Buyers Warranty.
Sep. 10th, 2021
Verified Customer
Review Source
Lisa
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Lisa, thank you for taking the time share your thoughts and experience. After reading your review we can't help but grin ear to ear. Thanks again for your support and for being the best part of 2-10 Home Buyers Warranty!
Sep. 10th, 2021
Verified Customer
Review Source
Valerie Waldorf, MD
I really appreciate how quickly a Plumber was dispatched to address a service call. My toilet had a leak and it did not feel secure enough to sit on. I called 2-10 Home warranty and they sent a repair professional out with 48 hours. My toilet was fixed the same day. The plumber was very knowledgeable about the repair and he fixed it quickly and efficiently. My family and I are beyond pleased. Thanks so very much for your assistance 2-10 Home Warranty. This is the best home warranty service that we have had.
3 years ago Edited January 10, 2024
Reply from 2-10 Home Buyers Warranty
Hi Valerie, thank you for your response and your honest feedback! We appreciate you taking the time to let us know how we can improve your experience. Thank you for being the best part of 2-10 Home Buyers Warranty.
Sep. 10th, 2021
Verified Customer
Review Source
Stacey Fricchione Virginia Beach, VA
I've never had any issues, they've always been on top of it and gotten to me right away, and everything's been fixed. I actually just used my warranty because my AC went out and the company came out the next day, they had to order some parts, but they ended up having them on hand and they were able to come by that afternoon to fix it, so it went really well.
4 years ago
Reply from 2-10 Home Buyers Warranty
We’re happy that your service request went smoothly. At 2-10 Home Buyers Warranty, we take pride in making the service request process as smooth as possible. Thanks for your continuing business!
Jun. 21st, 2021
Verified Customer
Review Source
Crystal Harmon Virginia Beach, VA
So far, I've been quite pleased. I was actually in the process of selling my house and when they did the home inspection and the heat system wouldn't come on so I called in a warranty claim and they had to replace my thermostat because a switch was kind of not working on it and the control board in the heat system and everything was good again after they fixed it.
4 years ago
Reply from 2-10 Home Buyers Warranty
Thank you so much for the awesome rating. People like you are what make 2-10 Home Buyers Warranty successful. We’re honored you chose us to help protect your home. We’re ready to help you again when you need it!
Jun. 21st, 2021
Verified Customer
Review Source
Rebecca Hoke Virginia Beach, VA
Everyone has been very nice and accommodating and patient when I've called. My air conditioning unit was broken and the first guy that came actually kind of messed up accidentally and I'm not quite sure what happened. But time two was really great--they waived the fees for this and got everything fixed. It took a little bit of time to figure out what was wrong, and they did a great job, I was really pleased it didn't cost me anything extra, so I was very satisfied. I have been satisfied with the customer service.
4 years ago
Reply from 2-10 Home Buyers Warranty
Thanks for the excellent rating. Your business means the world to us at 2-10 Home Buyers Warranty. Let us know if there’s anything else we can do!
Jun. 21st, 2021
Verified Customer
Review Source
Karen Virginia Beach, VA
The representatives are direct, knowledgeable and provide immediate feedback for me. They are responsive to my questions and requests. I recently used it for my water softener that needed to be replaced and I was given the option have having it done through 2-10 or receiving a pay out and having someone else install it. I was very happy, I received the check sooner than promised.
4 years ago
Reply from 2-10 Home Buyers Warranty
Thanks for all the positive feedback. We’re glad we could make protecting your home simple and economical. That’s our goal at 2-10 Home Buyers Warranty!
Jun. 21st, 2021
Verified Customer
Review Source
Braheem A Mccain Huntersville, NC
Everybody at 2-10 is responsive and helps, but I think sometimes it gets confusing with vendors and takes a while to get a part. We just used the warranty in January. We had our refrigerator stop refrigerating--basically it would not keep cold--and we put in an online request, which was great. Within 24 hours we got an email saying our request was received and that we would have somebody come out and take care of it. Unfortunately, it took a week for this to happen, and the guy who came out said that he wasn't qualified to service our refrigerator, so he sent it back to 2-10 and then it took another week for a second and then a third vendor to be assigned to our ticket. By the time the third vendor came out, he said that whatever the first vendor had said was incorrect, and he just changed out the cooling element. So, it took about three and a half to four weeks for our fridge to get fixed so that was an issue that we had.
4 years ago
Reply from 2-10 Home Buyers Warranty
Hello Braheem, we’re happy to hear that you had a great experience with our services. We want to apologize for the issue you had with the independent service contractor we dispatched.
If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to make sure that you have a more positive experience next time. Thank you for your feedback.
If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to make sure that you have a more positive experience next time. Thank you for your feedback.
Mar. 16th, 2021
Verified Customer
Review Source
Deena Sherwood Gaithersburg, MD
They have resolved my issues but sometimes it takes a long time. If they can’t repair it, replacing it can take a long time. They do take care of things for the customer. The only thing that I don't like when I've called them, I've had to wait a long time. They are a really good company for reliability and fairness and I would recommend them.
4 years ago
Reply from 2-10 Home Buyers Warranty
Thanks for all the positive feedback. We’re glad we could make protecting your home simple and economical. That’s our goal at 2-10 Home Buyers Warranty!
Mar. 16th, 2021
Verified Customer
Review Source
Carol Shack Charlotte, NC
We always get someone to come up right away and with the exception of a couple of times which didn't really have anything to do with 2-10 but the contractors that they recommended but we've always had excellent service over the course of maybe fifteen years. Just recently, we had a leak in our upstairs toilet. We called in the morning and they got someone here within 48 hours. We're really happy with it.
4 years ago
Reply from 2-10 Home Buyers Warranty
Thanks Carol for sharing the excellent experience you had with 2-10 Home Buyers Warranty. This is the kind of feedback that makes working in the home warranty business so fulfilling. Happy home owning!
Mar. 16th, 2021
Verified Customer
Review Source
Darleen Gaff Laurens, SC
Every time I needed to call, I've gotten direct answers to my questions and the help that I needed. I just used my warranty a month ago on a hot water heater that need to be replaced. They were very prompt in getting the help I needed and the reimbursement from the payment that I had to make. I've been very pleased with the policy and plan to renew it.
4 years ago
Reply from 2-10 Home Buyers Warranty
Wow, thanks so much for the excellent review, Darleen. We’re happy to know that you’d recommend 2-10 Home Buyers Warranty services to others. Thank you for your continuing business.
Mar. 16th, 2021
Verified Customer
Review Source
Horace Middletown, OH
We've always had excellent service and very quick response time. Recently, the heat pump in the basement had stopped working and they came out here within a few days and repaired it. That was excellent, I was happy with that. One more thing--we had a microwave in the drawer and we've had problems with it since it had been installed. 2-10 replaced the microwave in a drawer with a different brand at no cost to us whatsoever. I would recommend 2-10 just because of that one thing and I just think they've really gone above and beyond in service for us.
4 years ago
Reply from 2-10 Home Buyers Warranty
Wow, thanks so much for the excellent review, Horace. We’re happy to know that you’d recommend 2-10 Home Buyers Warranty services to others. Thank you for your continuing business.
Mar. 16th, 2021
Verified Customer
Review Source
Bradford Lenox Old Hickory, TN
I think that it's a cool service and it's very helpful and we've definitely utilized it but I think there's potential problems with getting a contractor to follow through. The first three times we filed for claims, the work was great. This last one has been very unsatisfactory because the contractor that 2-10 is using is a terrible communicator. Well this last time, our heat has been stuck on. We had a company out and he figured out what the problem was really quick, told us what it would be--that was a month ago--and they're just waiting on a part. He says he's waiting on 2-10 to order the part 2-10 says they're waiting on him to order the part. I've called about ten times and I can't get ahold of the contractor. I've called 2-10 Warranty and we're in the middle of a pandemic so I have to wait on hold for about twenty minutes every time I call and then I get told something different every time. I would say for the most part, my experience with 2-10 has been really great. I think the inter-company communication can be really tricky--the only time I've gotten a 2-10 employee to call me has been when they were trying to sell me something.
4 years ago
Reply from 2-10 Home Buyers Warranty
Hello Bradford, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.
If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.
If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.
Mar. 16th, 2021
Verified Customer
Review Source
Dannard Waller Columbus, GA
The staff on the phone was always very friendly and when the people came to do the work, they were very professional and did a good job. They respond very quickly and they do their work well. There was trouble with the stove and they came and took care of the problem very well and ordered some parts and put them in and now the stove is working quite well.
4 years ago
Reply from 2-10 Home Buyers Warranty
Thanks so much for the flattering review. Comments like yours show why so many folks trust 2-10 Home Buyers Warranty to protect their homes from the unexpected. We’re ready to help you when you need it again!
Mar. 16th, 2021
Verified Customer
Review Source
Aurelius Sumpter Blythewood, SC
My experience with 2-10 has been very positive because of no hassle, good questions, good feedback, and good follow-up. The service provider came in to make a repair on our oven. They had the wrong part went back, ordered the right part, came in to make the repair we still receive the same fault, came in and made a replacement to a sensor and the fault went away. 2-10 got the repair person out to the house, paid the deduction, and checked in until the repair was done.
4 years ago
Reply from 2-10 Home Buyers Warranty
Hello Aurelius, we’re glad you had such a great experience with our contractors. They work really hard to keep your home humming when you need it most. Thanks for your continuing business with 2-10 Home Buyers Warranty!
Mar. 16th, 2021
Verified Customer
Review Source
Doneisha Myers Montgomery, AL
They're always prompt and make sure that my service is conducted satisfactorily. The first time I used it was with my air conditioner, there was the problem with one of the coils. The gentleman came over and took care of the issue for me within like twenty to thirty minutes. The service is excellent--it's top notch. I don't have any complaints.
4 years ago
Reply from 2-10 Home Buyers Warranty
Wow, thank you for the excellent review, Doneisha. Everyone at 2-10 Home Buyers Warranty is super happy that you want to renew your Service Agreement with us and would also recommend our services! Thanks again for your continuing business.
Mar. 16th, 2021
Verified Customer
Review Source
Deborah Cummings Columbia, MD
When I call to talk to someone, I can tell them what's going on and usually within twenty-four to forty-eight hours, the company that contacted will get in touch with me. I've actually called them several times about different items like one was my microwave wasn't working or another time my dishwasher wasn't working in some cases the company they hired was able to fixed it that day in other cases it sometimes took weeks to get the part available where the company or 2-10 to figure out who's got the cheapest part and get it back to me. So far, the people that they've gotten in touch with me have been pretty decent and know what they're doing--2-10 tries to get better people to your home.
4 years ago
Reply from 2-10 Home Buyers Warranty
Hi there Deborah, we’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!
Mar. 17th, 2021
Verified Customer
Review Source
Don Mcgeorge Tucson, AZ
You guys have actually done a pretty good job at responding. When I call you guys up, you try your best to get the best service I could get in the shortest time. We have really only had one problem in the middle of the summer we had our air conditioning unit go out and someone couldn’t come out for one week and here in Tucson that's not good enough so we had to call somebody else and have them come fix it sooner. I could give you two more examples of times I have used my warranty. I have my washing machine break you had a guy come out he repaired it and fixed it and the service charges now up to a hundred dollars but Hey I said just everything going up, that's one example the guy was very courteous the guy was really did his job and he's quick in fact he's out he was on time here recently I had my hot water heater go out and I learned that number one did you replace the hot water heater yes he did but it doesn't cover anything else but the person who actually had to take the old one out and put the other one in I had to pay for that and any damages just to the house cause by the hot water heater of course I had to have my home insurance pick that up.
4 years ago
Reply from 2-10 Home Buyers Warranty
Hi there Don, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.
If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.
If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.
Mar. 17th, 2021
Verified Customer
Review Source
Debbie Varley Tucson, AZ
I'm a real estate agent and I use 2-10 Home Buyers Waranty with my clients. The service is smooth and efficient with no hassles. Customer support is quick to respond and follow up. Just two weeks ago our microwave broke, and they sent a technician out to assess the cost of the repair. He made me a cash offer to buy a new appliance or give me a new appliance, I took the cash and now I have a new microwave.
4 years ago
Reply from 2-10 Home Buyers Warranty
Wow, thank you for the excellent review, Debbie. Everyone at 2-10 Home Buyers Warranty is super happy that you want to renew your Service Agreement with us and would also recommend our services! Thanks again for your continuing business.
Mar. 5th, 2021
Verified Customer
Review Source
Becky Allen Godfrey, IL
I am a realtor, and in my office we almost exclusively use 2-10 Warranty for our clients. This winter, my blower from my furnace quit working. I called on a Sunday and somebody was out Monday morning. I was very pleased, like I said, I've been kind of selling it to my clients for years and just bought mine a couple years ago and was just very happy with the response time and the professionalism of the vendor who came to do the repairs.
4 years ago
Reply from 2-10 Home Buyers Warranty
Hey there Becky, we’re so happy that you had a great experience with the 2-10 Home Buyers Warranty staff. They’re always working hard to help you protect your home, and we’re glad you rated them so highly. They deserve it! Thanks for your continuing business.
Mar. 5th, 2021
Verified Customer
Review Source
Chris Bedell Northville, MI
Well I had used other companies and then I found 2-10 online and they seemed to cover more stuff for a little bit less money than I was paying and I've used them a few times and they do work very well. I had a problem with my dryer and they came out and fixed it and changed the parts out and it was a good experience. They get the people out quickly to service your problems, and seem to go out of their way to make sure everything's done.
4 years ago
Reply from 2-10 Home Buyers Warranty
Thanks Chris, for your excellent rating for 2-10 Home Buyers Warranty. We’re always looking out for our clients, and it’s great to hear when things go so well. Thanks for your continuing business. Happy home owning!
Mar. 5th, 2021
Verified Customer
Review Source
Betty Mitchell Smyrna, GA
I stay with 2-10 Home Buyers Warranty because I know that I'm going to get service when there is a failure in my house. I've had my warranty for thirteen years now almost and every time I call, everybody is professional, is courteous, knows what they're doing, and listens to their customers. They've always been responsive, and I've never had an issue that they failed to address and that's why I stay with them.
4 years ago
Reply from 2-10 Home Buyers Warranty
Wow, thanks so much for the excellent review, Betty. We’re happy to know that you’d recommend 2-10 Home Buyers Warranty services to others. Thank you for your continuing business.
Mar. 4th, 2021
Verified Customer
Review Source
Anonymous Marietta, GA
2-10 is just an excellent and reliable warranty company and I highly recommend it. There's always a quick response when it when a request is put in, there's a quick response from contractors, regular follow-up to ensure that things are going well, and they reach out if there's any delays or anything like that. They have excellent customer service. We had an issue with the toilet. It was a leak in the back of the toilet and the plumber came in, assessed it, and took care of it fairly quickly and we have not had an issue since.
4 years ago
Reply from 2-10 Home Buyers Warranty
Hi, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.
Mar. 4th, 2021
Verified Customer
Review Source
Richard Carolina Beach, NC
Every time I call them, they are prompt to answer and take care of what I ask for. I used them recently to repair my heat pump and someone was out here two days later to fix it. The problem happened again the following week and they came back quickly to make sure it was really fixed. I'm very happy with how it all worked out. Another time, I needed new locks for the house and they sent me a check to reimburse our expense.
4 years ago
Reply from 2-10 Home Buyers Warranty
Hey there Richard, we’re so happy that you had a great experience with the 2-10 Home Buyers Warranty staff. They’re always working hard to help you protect your home, and we’re glad you rated them so highly. They deserve it! Thanks for your continuing business.
Feb. 8th, 2021
Verified Customer
Review Source
Samuel Arlington, TN
I had to use 2-10 Home Buyers Warranty because it was part of the purchase of my home. They have been very responsive and I've had no issues with them so far. Even if something isn't included in your contract, they point it out and tell me next time how to renew in the future so that it is covered in the future. I've used them several times and they always come quickly to fix things we need fixed. They come to our house in a timely manner and take care of the particular issues we have.
4 years ago
Reply from 2-10 Home Buyers Warranty
Hello Samuel, we’re so happy you had an excellent experience with our services. We’re proud that 2-10 Home Buyers Warranty exceeded your expectations. Thank you for your continuing business!
Feb. 8th, 2021
Verified Customer
Review Source
Donald Mesa, AZ
We've had 2-10 Home Buyers Warranty for 17 years and just renewed with them again. We had our refrigerator go out and they gave us options on what we could get to replace it. We were very happy with what they presented to us. They are quick to respond and it doesn't take more than a few hours to hear back from them. They are a little pricey, but it's worth it for what they give in their product.
4 years ago
Reply from 2-10 Home Buyers Warranty
Hey there Donald, thanks for the kind comments. We’re glad to read that you’re happy with the services 2-10 Home Buyers Warranty provided you. Our goal is to make protecting your home as simple and economical as possible, and it sounds like we nailed it. Thanks again for your continuing business!
Feb. 8th, 2021
Verified Customer
Review Source
Jeffrey Seminole, FL
Our real estate agent recommended we get 2-10 Home Buyers Warranty since they're the best. So far we haven't had any problems with them. Recently, our dishwasher was leaking and they sent someone out the next day and fixed it right up. We haven't had problems with the dishwasher since then. It's a good value to go with them and we've been very satisfied customers.
4 years ago
Reply from 2-10 Home Buyers Warranty
Wow, thank you for the excellent review, Jeffrey. Everyone at 2-10 Home Buyers Warranty is super happy that you want to renew your Service Agreement with us and would also recommend our services! Thanks again for your continuing business.
Feb. 8th, 2021
Verified Customer
Review Source
Vanessa Tucson, AZ
4 years ago
Reply from 2-10 Home Buyers Warranty
Hi Vanessa, thanks for your positive rating. More importantly, thanks for your honest feedback about how we can do even better next time.
If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
Thanks again for your feedback and for your continuing business.
If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
Thanks again for your feedback and for your continuing business.
Feb. 8th, 2021
Verified Customer
Review Source
Michelle Wendell, NC
Overall a 3 company. I have used them multiple times, multiple years. The repairs usually get done within a reasonable time. The point is: they are a repair company. So they will always try to repair. I have had one issue and that was with my very old stove. The parts literally were not available anymore! The communication between departments was terrible (cuz they are all working from home) and I literally did not have my oven/stove for 7 weeks!! TONS of phone calls. So that was VERY stressful and they would NOT budge and get done what needed to be done. Other than that claim, everything else has been repaired satisfactorily. I am glad I have had this warranty, it has saved me a lot in getting repairmen out to the house!
4 years ago
Reply from 2-10 Home Buyers Warranty
Hi there Michelle, we’re happy that you had a good experience with 2-10 Home Buyers Warranty overall. We really appreciate your suggestions on ways we can improve our services.
If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
Feb. 4th, 2021
Verified Customer
Review Source
Sue Flower Mound, TX
Everything is always handled quickly. Somebody always gets back to me with information. They act more properly than any other warranty that I’ve previously. What I pay more month is reasonable. The people they send out are always qualified. My garbage disposal was leaking over the holidays and they got right back to me to give me the name of the plumbers, though they couldn’t come to me for a couple of days because of the holiday.
4 years ago
Reply from 2-10 Home Buyers Warranty
Hey there Sue, thanks for the kind comments. We’re glad to read that you’re happy with the services 2-10 Home Buyers Warranty provided you. Our goal is to make protecting your home as simple and economical as possible, and it sounds like we nailed it. Thanks again for your continuing business!
Feb. 9th, 2021
Review Source
jacqueline coleman
Timeline,The Customer Service,The Deductible and the explanation he gave every step of the way and pin pointed what was wrong
1 month ago
Reply from 2-10 Home Buyers Warranty
Hi jacqueline coleman, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Jun. 19th, 2025
Review Source
Ann Armstrong
Due to poor communication, my account was canceled without notice, and I was charged an unauthorized rate. While a customer service representative provided excellent support, the overall handling was unprofessional. I hope they improve their processes for better transparency.
1 month ago
Reply from 2-10 Home Buyers Warranty
Hi Ann Armstrong, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
Jun. 5th, 2025
Review Source
Dawn Reyes
This company is hassle, free and quick to make appointments and get the job done. I highly recommend them over any other Home Warranty.
1 month ago
Reply from 2-10 Home Buyers Warranty
Hi Dawn Reyes, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.
Jun. 5th, 2025
Senthilkumar Rajasekaran
I have submitted structural claim with 2-10 Home buyers warranty team . It has been more than 3 months but yet to get the update that whether they will be able to fix the issue or not. I have been chasing them by sending mails every week. But getting same response that their engineering team is taking longer time to complete the calculations. This is really frustrating for keeping the claim for more than 3 months without any proper answers to consumer.
1 month ago
Reply from 2-10 Home Buyers Warranty
Hi Senthilkumar Rajasekaran, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Jun. 5th, 2025
Casey Ross
I’m clicking one star because no stars is not an option. Absolutely the worst decision we have made is using 2-10 Home Buyers Warranty. This past winter we noticed our electric bill was way too high. We contacted 2-10 HBW to get someone out to look at our heater. The company (selected by 2-10 HBW) had no website we could review. The selected HVAC repair came out, claimed he had fixed the problem. Long story short 2-10 HBW selected HVAC repair men came out at least 6 times and never fixed the problem, we ended up coming out of pocket for a new HVAC system. A few weeks later we had a water leak in our pipes in the back yard. We had to shut off our water, so we had no water. When we requested a plumber through 2-10 HBW website we got no response for several days, so we called them. They stated that they could not find one of “their plumbers in the area who had availability “ but that I could reach out to an outside contractor and send 2-10 the invoice. Of a plumbers bill for $482.00, 2-10 HBW only paid $100.00. We have had nothing but problems with 2-10 HBW and the so called techs they send to our house. So far we have come out of pocket over $11,000.00. We pay around $90.00 a month and have for more than a year and we end up coming out of pocket 75-100% on all repairs. Good advice, what ever you would pay 2-10 put in savings and pay for repairs yourself. Your going to anyway.
2 months ago
Reply from 2-10 Home Buyers Warranty
Hi Casey, we're sorry to see we earned a poor rating from you. What you've described is not the experience we aim to provide. If you're interested in discussing the details surrounding this review, or if we can do anything to repair your experience, please give us a call and we'll be happy to help anyway we can.
May. 7th, 2025
veronica garrett
Review for 2-10 Home Buyers Warranty
I am extremely dissatisfied with the service provided by 2-10 Home Buyers Warranty. The contractors they employ are subpar, and their work has consistently been of poor quality. Despite multiple escalations, the escalation and management teams have been unresponsive and ineffective in addressing my concerns.
I have experienced significant delays in the replacement and repair of appliances, even when these issues pose a harmful health risk and cause damage to my home. The lack of timely and effective resolutions is unacceptable and has left me frustrated and disappointed.
I strongly advise against using 2-10 Home Buyers Warranty due to their unprofessionalism and inability to provide adequate service.
2 months ago
Reply from 2-10 Home Buyers Warranty
Hi Veronica, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Apr. 28th, 2025
Alexandra Day
DON’T WASTE YOUR MONEY! This company is not designed to help you. It’s designed to take your money. I filed two claims based on the same issue and they aren’t reimbursing me a dime for the $10,000 we had to pay for repairs. They said the claim i called in was for a leaking pipe not for my HVAC when the leaking pipe was coming from my HVAC. You also have to pay like $100 for a $300 pay out and spent so much time setting up the claim and submitting forms. Not to mention their list if people that are pre-approved to do work are terrible. The companies they work with have terrible reviews and terrible customer service. I’m not sure how this company has any good reviews. My speculation is they send links to the ones that did get a pay out because it was extremely difficult for me to find a way to review online. I’m giving them two stars because the basic customer service people have been nice. However the managers are the ones that have to approve things if there is an issue and they didn’t let me talk with the one denying my claim even though i’m always very polite just straight forward. Shelley in specific is the manager that denied my claim and would not talk to me per my customer service rep. Terrible waste of money and terrible experience over all. We literally lost money by buying this.
3 months ago
Reply from 2-10 Home Buyers Warranty
Hi Alexandra Day, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.
Apr. 3rd, 2025
Verified Customer
Review Source
Anonymously
I had a positive experience with the service when my oven was deemed unfixable, and they offered a good amount towards a new purchase. However, getting a part for my refrigerator took an excessively long time. While the contractors sent were top-notch, the compensation for my old washer felt inadequate, leaving me somewhat dissatisfied.
7 months ago
Reply from 2-10 Home Buyers Warranty
Hi Anonymously, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
Dec. 18th, 2024
Verified Customer
Review Source
Judy
I had a mixed experience with 2 10 Warranty. They quickly resolved a bathtub leak, which was great. However, I faced significant delays and poor communication when I needed air conditioning service. The lack of clarity about the parts and service schedule was frustrating. Overall, while they can be effective, their communication needs improvement.
7 months ago
Reply from 2-10 Home Buyers Warranty
Hi Judy, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
Dec. 18th, 2024
Review Source
Cathy Anderson
Getting the service I expect for the price of the warranty.
2 days ago
Reply from 2-10 Home Buyers Warranty
Hi Cathy Anderson, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.
Jul. 18th, 2025
Review Source
Greg Allen
Al is great! He kept us apprised of all he was doing as there were different issues with our broken dryer. He is an excellent representative for 2-10. If we have to ever call again, we will request Al even if we have to wait in line.
4 months ago
Reply from 2-10 Home Buyers Warranty
Hi Greg, we're glad to hear Al did such a fantastic job! Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Mar. 4th, 2025
Review Source
Alice Sheffield
I liked that I was able to reach a human person on the phone. I could have also filed a claim on line, but it was my first claim. I spoke to someone on the phone who told me exactly what to do. I got a response quickly and tracked it through my email. It was very well executed. Thank you!
4 months ago
Reply from 2-10 Home Buyers Warranty
Hi Alice Sheffield, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Feb. 20th, 2025
Review Source
Steve Haughton
2-10 HBW has exceeded my expectations for ease of filing 2 separate claims and providing outstanding repair services by 2 different contractors. Anyone considering a high quality home warranty service should have 2-10 HBW at the top of their list.
5 months ago
Reply from 2-10 Home Buyers Warranty
Hi Steve Haughton, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.
Jan. 30th, 2025
