2-10 Home Buyers Warranty: Read 4,074 User Reviews From Real Homeowners

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Laura

They have always been there when I needed them. I've had my warranty with them 17 years. They're great. Recently I needed to use my warranty on two things. I had a plumbing issue and I had a dishwasher issue and it was fine. I had to put my form in on the web, so I did that and then the follow-up hearing from the contractor took a few days. I got a confirmation within about from 2-10 within about 24 hours, and usually I got a call from the contractor probably 48 to 72 hours after that.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Laura, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Alfred Douglasville, GA

Every time I call they give me direct answers. They're honest, loyal, and don't really give me the runaround. They're pretty good as far as customer service goals and everything. I needed to use my warranty for the garage door. I called, put in a claim, and they literally had someone reach out to me within an hour and they were at my house the next day. They are very professional. They get straight to the point. Reliable.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Alfred, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Sherry Tucson, AZ

I used them one time and the website was fine. I had an outlet that was not working and since my security system was attached to that outlet it was really important. So I contacted 2-10 and they assigned an electrician to come out and take a look. I liked the electrician so well that I hired him for other work. Some warranty systems are a little on the pricey side, but this is not unreasonable.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Sherry, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Kimberly Ann Evansville, IN

So far it's been great. I discovered there was a leaking drain pipe. I made a claim online and they sent me the name of the plumber and they made an appointment within 72 hours. And within five days they came out and fixed it. And it was all good. I did everything online and it was very easy. They were very good at getting things taken care of online.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Kimberly Ann, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Seeley & Mary Roseville, CA

We've had really good experiences anytime we needed service. We've had a lot of the appliances in our home serviced and they are wonderful. They make it pretty effortless. You put in the work order and then somebody in the area will call you and service whatever you have in your home that is broken. We've had our microwave serviced, our dishwasher, the washer and dryer, the air conditioner, and the biggest one was the water heater.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Seeley & Mary, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 10th, 2023

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Tracy Noblesville, IN

They're really quick about making their decisions. Our furnace went out and they just replaced our furnace and our A/C central air unit and it was really quick as far as the turn around time. When they made the suggestion to replace it they made that decision very quickly to do it. So that was nice so we didn't have to go without heat for too long.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Tracy, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 8th, 2023

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Anonymous Charlotte, NC

I had a terrible experience early on. Every time I called, I was put on hold forever and then transferred to somebody else who knew nothing about what the conversations were. It was the dead middle of winter and I had no heat, and it was snowing out and they didn't consider that an emergency, and I had two young children in my house. So that part was bad. One other time they had somebody come out to fix something who didn't do the job properly, didn't even check something, and turns out I had a gas leak in my attic by the heat and he hadn't even check it. He was supposed to have repaired it, never touched it. I only found out because I smelled something so I did call 2-10, 2-10 got in touch with the owner of the company, the owner was pretty horrified and he came out and fixed it himself. My house could have exploded. But occasionally they will just go with the cheapest whoever and that can be a problem. But in general it's been very positive. Usually when something goes wrong and I need service, it's handled quickly. I usually get a call that day to set up service for typically the next day or maybe two days out. I pay that premium every month, it has more than paid for itself every single year and how much I saved by having that insurance when I have to have things repaired, so that's why I continue to renew and I also recommend it to friends.

1 year ago

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Hi, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2023

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Anonymous Maricopa, AZ

I think it's an affordable insurance for the house. There seem to be quality people working there and I've never had any push back. They were always very curious and friendly and willing to see what's going on. I needed a have a hot water heater inspected and they had a company come check it out. They concurred that it wouldn't stay lit, and they recommended that it should be replaced and within 24/48 hours it was replaced and everything was up and running. Response time was excellent and they resolved the issue without any complications.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Eva Topeka, KS

They've just given us real good service. We've had to use them several times and they've been right there. Our air conditioner was making some very loud noises and they came out and were able to replace the motor and got it up and running and it's been fine ever since. The people that they've referred to us to use have been very good and courteous and done their job right

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Eva, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Desiree Little Rock, AR

Anytime that I've needed help, I've had somebody on the other line to assist and they're very courteous and respectful on the phone. I had an electrical issue in one part of the home and then the doorbell wasn't working and so I did have to call customer service to see if I needed to do 2 separate claims. I did have to do 2 separate service requests, but they made sure that I was only charged once and I had no issues with the service that they came out and fixed what was broken and needed to be fixed just fine.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Desiree, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Anonymous Rock Hill, SC

There was always somebody available to talk to and the website was easy to use. I've used it several times. My hot water heater broke, they replaced it the same day. My refrigerator broke and I chose to take credit and I bought my own. I have several neighbors who have it and are very happy, and then I have several neighbors who have another company and they're not as happy.

2 years ago

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Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Nancy Jo Scottsdale, AZ

I've used them a few times and up until this point, it's been pretty good. My oven stopped working, it took a a very long time to get a repair person out, about a week, and when they came out they had to get a part and so they came back in another week, and the part came right away so it was just scheduling with the availability. But I went 2 weeks without an oven and then my oven stopped working again and it was the same thing, so I called 2-10 because I didn't know how to make sure I wasn't paying another $150 for the same problem that wasn't fixed. I asked if I would be charged again and they said it all depends if this is a new problem or if it's the same one, and they said we can't get someone out there for 2 weeks, which is insane, unless I go through another vendor instead of the one that we used last time, but then I said am I going to get charged because it's a new vendor, even if it's the same problem, and they said they weren't sure but probably. So I ended up having to go with the one that's 2 weeks out and I'm still not even clear that they knew the answer and I think they're just telling me what they wanted to tell me to get off the phone and move on.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Nancy Jo, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Charles Ballwin, MO

We had a faucet that was broken and it was leaking continuously and I contacted 2-10 and they had somebody out here within the day. It turned out that there was more expensive work needed because the pipe was not accessible except in the inside and so we got someone authorization to fix it in the inside and they did and it all happened very quickly and painlessly.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Charles, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 4th, 2022

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Roland J Balusek

I have had the service for 11 years now and they are wonderful in all things. Only thing that I believe they could fix some is time to receive parts. It took them 40 days to get an a/c unit with explanation that it was because of covid and logistics from China. The unit was a lenox so could have been picked up anywhere anytime. Still though they are the best home warranty and I will tell everyone about them

2 years ago Edited July 30, 2024

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Hi Roland J Balusek, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Samual Columbia, SC

Everything's very automated these days and their automated process is pretty good, but every now and then it is nice to quickly be able to get it a human being. I don't think that's a problem necessarily with 2-10, more so this is how a lot of companies are going these days. We got a water heater repaired within 24 hours of reporting the problem. Good overall experience. Good technicians.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Samual, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Carlton Waxhaw, NC

I would recommend that everybody get a 2-10 home buyers warranty, it's definitely work the money that you pay for it and it definitely has worked out great for us. I just recently needed to use it for a issue with my dryer and the company that I had come out and service my dryer to 2-10 previous they were really good they were reliable, on time, had good communication and everything. I was very pleased with them and 2-10. They fixed the problem with no record time I had my dryer up and running again.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Carlton, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Layla Fernandina Beach, FL

Everybody was really nice and very accommodating. The only negative is they sent an AC guy out and he said in order to fix the problem he needed a ladder and he did not have one so they had to reschedule it, which was unfortunate because it was very hot in the house and they rescheduled it for the next day at the next they ended up rescheduling a whole different company. They said they could fix it from the outside without a ladder, so the first guy wasn't as knowledgeable.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Layla, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Catherine Tucson, AZ

It's really easy to go into the portal and do everything there. You don't have to call in and find the right contact or anything, you can submit your claim. Then you get an email when that claim has been picked up and you get the contact information for the third party that's coming out. It's been really great and the system is really fast and easy to communicate with each of the claims.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Catherine, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Lester Fairburn, GA

They have a new system where we have to go online and have to type in information on one page and the guy at the customer support will send a repair man to come around. I just recently used it for our my plumbing situation and a person with professional expertise came to fix the issue. Within forty five minutes he was done and the $100 fee to pay is really reasonable.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lester, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 1st, 2022

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Lanette Bessemer, AL

With any type of situation that needed answers I got the answers that I needed and I've always gotten help.It's a good service. My air conditioner started acting up, it wasn't heating and cooling properly and I only put in the request for the one downstairs and made a note about the other, so when the people got here they said I would have to call back and have him come out second time. When I called and they looked and they saw that I had it down already on the contract they approved it and everything got done the same day instead of having to come back and do all later.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lanette, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 1st, 2022

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Jessica Spring Lake, NC

Everything's good. My AC unit went out and the process was very easy to do online. I put a claim in and I had a representative from a company contact me right away and schedule an appointment for the repair and everything was pretty quick and easy without a hassle. Very fast response by the customer service every time I've called and any time I have an issue with billing or issue with anything in my home they got it taken care of within twenty four hours.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jessica, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Terri Phoenix, AZ

They're always great about acknowledging the problem and sending over the contractor for whatever needs that I have as quickly as possible and they fix things promptly as well. I just used it several weeks ago, my air conditioner wasn't working so they got a contractor out there and they fixed it and it went smoothly and my air conditioner was fixed. Everybody's really knowledgeable and professional and they get the job done correctly.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Terri, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Virgie Virginia Beach, VA

When I called to check in, they were very nice. They got in touch with the contractor to make sure he called me to set up an appointment. They also helped me when I was frustrated when my air conditioning went out. I trust them because I got a whole new unit and didn't have to pay anything. My realtor is using 2-10 because I recommended it. The customer service lady I talked to was so nice and walked me through the whole process of using the warranty. The people did a great job when they put in my new AC unit.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Virgie, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Ronald Fort Mitchell, AL

It was overall a good experience the only negative I would say is they need to have a little bit more customer support. My heater went out in the winter time, so I had to call the warranty company and they got somebody out within a couple of days. They got right up and running very quickly. 2-10 has the best deal, most protection for the least amount of money.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ronald, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Jazmen Union City, GA

Last month my AC went out and I had to call them to help, and that's what they did. When I bought my house you guys called me about an extended warranty. The guy was really nice and he explained everything. It's taken awhile for them to finally get back to me. You're not able to like talk to a representative and put in your request that way. Sometimes talking to someone can be a better situation, but they just want to do online only. They do contact me back.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jazmen, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Phillip Covington, LA

When I first signed up, I hadn't had any problems with the appliances or anything else in my house. Just recently, the AC wasn't cooling enough for summer, so I went online and filled out the paper work to request service. I got a call back within 30 minutes - everything was just handled so well. The response time was just unheard of. I was thinking it would take 3-4 hours t hear back from somebody. It seems to be everything that it was advertised for as far as what all it covers and what procedures you can get. I got the top level of service and really felt like they did a good job.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Phillip, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Phyllis North Richland Hills, TX

I've been very happy very satisfied with the service and how they handled the invoice order and everything. I've just recently had to use my warranty on my dryer and they got the order and promptly and the guy come out the next day. They seem to get right on your call when you need to call in order. The price went up on me from sixty nine dollars to ninety something and I wasn't informed.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Phyllis, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Colleen Bradenton, FL

Most times it was very easy process. I just went online, put in the request and I always received a call back in a very timely manner from the company that they contracted with. And I would say 8 times out of 10 the the resolved and it was easy. From my understanding the idea is that they wanted to fix things before they really break, yet a couple times I was denied repairs because things weren't really broken yet. There was clearly something wrong, so I called a different company and they did some repairs and fixed the issue. Also hold times are way too long and I can't take the music for too long.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Colleen, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Adam Front Royal, VA

I really do feel like they're a good company and they're very professional. I do like them a lot. Overall they're really good at their job, but it seems like they hired a couple people that don't fully understand what's going on with issues for AC and emergencies. It was about 90 degrees in the house and I was trying to convey that this is an emergency situation and that didn't really click on their half until I got a hold of someone to push it. It took a very long time and multpile cnractors and visits to get the AC repaired, but when we had a plumbing issue I had a call from a contractor and an appointent set 10 minutes after submitting the claim. They've been really good except for the AC thing.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Adam, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Chhavi Chantilly, VA

I enjoy the ease of working with two to ten. My air conditioner had died on me and I needed to open a claim for that and initiate finding a technician or a company that would come out within a couple weeks. I worked with two to ten and they were able to give me some options that allowed me to bring in someone local to diagnose the issue and we were able to then go find another technician who was within network who was able to come quickly and remedy the issue.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Chhavi, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Eric Columbus, GA

Even though my policy probably was barely two weeks old I was glad that we had a warranty because they didn't hesitate to make sure someone came out and resolve the issue we had. There was some kind of electrical issues with lights not working and a power socket not working, so the contractors they sent out came out and figured out what the issue was and resolved it. They're just a great company. The kind of work we needed can be expensive, though just having to pay a hundred dollars out of my pocket is saving more than if I didn't have coverage.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Eric, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Gina Lakeside, VA

I think they are very good. I've used used them quite a bit. The last time I used them my hot water heater went out. I called them and they sent someone out. He diagnosed that it needed to be replaced so they came back and replaced it and it everything went smoothly. I have never had any issues with the technicians. Two to ten is better than all of the other home warranties that I've used in the past.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gina, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Gayle Lilburn, GA

They are very attentive to my needs. As soon as I put in a service request they immediately seem to get it fulfilled. I've used the warranty twice, once to get my air conditioning adjusted and the person was very nice very professional. The second time was for plumbing and the first time I used the plumber and it did not resolve the issue, so two to ten rectified it by sending him back out the next week and we found the problem and the leak was fixed.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gayle, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Erhan Arlington, VA

My experience with them has been good. I am very likely to recommend. I just recently needed to use it because the shower handle basically came off. So I merely put in a claim through the online system and then they passed me through a recommended vendor in the area, I ended up just reaching out to them myself. They came within like an hour to fix it.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Erhan, we're excited to hear about your experience. Thank you for sharing and being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Cheryl Chester, VA

Prompt and proficient in the service delivery. The garage door would not open and we contacted them and they immediately referred it to a contractor and then set up the date to come out and it was repaired. I think the warranty was very inclusive for a lot of things that go along with them in the household and I think having a warranty that covers things solved stress.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cheryl, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Terri Stone Mountain, GA

Customers support is excellent because they do a lot of follow through which is very important. They make sure the products are working and the company is trustworthy and reputable. I would definitely recommend it. When I first moved in my house there was a problem in the garage and I called him and the contractor came immediately and fixed it and I was amazed. I can't say anything negative at all at this point.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Terri, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 30th, 2022

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Anthony Stafford, VA

You can reach them at any time. And they get back to you within a 24 hour period. Quick response time. I think it should either be cheaper or they should cover all appliances. I had no issues with trust. They properly repaired my dryer unit. They answered my questions and gave me information about my machine which will be very helpful in the future.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anthony, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Prabhu Clarksburg, MD

I'm already recommending 2-10 to my colleagues and friends. Very good. Kind and cooperative. The technician who came was on time. So far we've got very good service from 2-10. So far I've used the warranty twice for my AC unit issues, both times they were really responsive and they provided service quickly so that was really helpful and I appreciated that. I am happy to have 2-10.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Prabhu, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Renee Huntsville, AL

I haven't had any issues with them. Every time I need any type of work order I get through right away. Although I use the website, but I've had to call and they seem to work with the homeowners so they're pretty customer oriented. We don't always get the best technicians but that isn't 2-10's fault. There are some competitors that are a little cheaper. But 2-10 is decently cost effective, convenient and reliable. I have been pleased with them so far.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Renee, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Martha Terre Haute, IN

I have been satisfied with the service that I have gotten from them. They have people that come out to do whatever needs to be done. I'm really glad I have 2-10 home warranty. I'm very happy with it. Everybody that came out and the people that have talked to me have been wonderful, respectful, and polite and that's what I look for. They are respectful and informative. Everybody should have it, it has saved me a lot of money and I definitely would tell anybody or my friends and family about them.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Martha, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Van Phillips Pelham, AL

Very receptive when I called. They attended to my concerns, they were perfect. The first time I used the warranty was for the garage door opener and the young man came out with very personable repairs, he repaired the garage in less than 30 minutes. The second time was for a garbage disposal that went bad and the young man came and in less than an hour removed the old and defective and installed a brand new one. We had good experience with them and we appreciate the quickness.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Van, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Anonymous Columbia, SC

I don't have any complaints with 2-10. They have taken care of everything that I have needed. It has been worth the cost of the warranty. I used the warranty for the washing machine. The first company had no communication and didn't do their job. And they didn't tell me what was going on. But then the second company came out. I thought they had it fixed. And when they came back out to reverse the line to be correct the problem was still there, the washing machine was leaking and it took the second company about three times to come out to get it fixed. But the last company that came out was awesome. The only complaint I have with them is that they didn't call to let me know when they were going to be here. It was late when he got finished since he went above and beyond when he was here. He did an awesome job. Everybody that I've talked to has been friendly. The only complaint I have is the wait time when I called.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Jacquelyn Gastonia, NC

I believe I used the warranty for my air conditioner. And when I called it in, the next day somebody responded. It took a week to get someone out here, and once he got here he was wonderful. He was nice, he was efficient. He got things done and was gone within 25 min. Every year the price goes up. But the technicians I have dealt with were wonderful. I just wish we could call in person rather than having to do it all online.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jacquelyn, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Danielle Oro Valley, AZ

I had to call multiple times and it took months to figure out why I hadn't gotten my twenty five dollars back. Just a couple weeks ago our air conditioner was out and I went to the website to file a claim. And I couldn't log into my account and I had to call to file a claim which had a wait time. And then when I called someone else to figure out what was wrong with my account, they had no explanations and didn't help me through it. That was frustrating.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Danielle, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Jose Tucson, AZ

Every time I've made a call to start a claim, I've been dealt with promptly and given all the information. Our water heater went out and we called the warranty company and they set us up with an appointment and had the company come to check things out. My deductible was only $16.00 so it worked out pretty good. They always answer my questions or find answers for me if they don't know.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jose, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Terri Decatur, AL

Everytime I talked with them or needed them they were fast and courteous. I think they're just a very good company and they're very friendly and very professional. They use very good service people. I'm very happy with them, I'll use them for a long time. I've used the warranty twice so far. Once on the heater, second on the air conditioner and when I called them I had a service person out here the next day. The service people were the best, I couldn't ask for anything better.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Terri, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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James Holly Ridge, NC

I would recommend 2-10 to another customer. I have filed multiple claims and I've always been able to get someone on the phone to talk me through it and assist me with it. I have had the product for four years now and I think it is good quality. I used my warranty this month, I did it online and then I get a phone call that night from a guy and he came out early the next week and fixed it within fifteen to twenty minutes and everything is working great now.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi James, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Lenora Phoenix, AZ

Whenever I needed them for problem they were always there. Everyone is pleasant, nice to talk to, they don't harass you or anything. It's a wonderful experience having to call them, they explained everything quite well. I needed to use my warranty for my washer and dryer. I called them and before the week was over I had someone at the house fixing it.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lenora, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Natalie Garner, NC

The one time I did have to use my warrant, it went smoothly and they connected me to someone who came out the next day and it was a pretty painless process. My garbage disposal broke down and it was leaking all over the kitchen and I called and they told me how to shut it off and then they also sent me out with someone who came out the next day to replace it.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Natalie, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Cari Green Valley, AZ

The people at 2-10 are very responsive and get back to you right away. They are very compassionate and willing to help you no matter what you need. They are very good at what they do. We just used the warranty recently for air conditioning and they got a hold of the company right away they came out. They were very professional and got it fixed I think within twenty minutes.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cari, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

2-10 Home Buyers Warranty Reviews