2-10 Home Buyers Warranty: Read 4,074 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Gerald Midland, GA

It's never instantaneous, but the response rate has been very good. We've been very pleased with 2-10 so far and have continued to keep the home warranty for the past two years beyond we've renewed it each year. Within less than a year of having the house during the winter time, the upstairs air conditioning heating unit went out. It was no longer functioning. We contacted 2-10, reported the issue, they sent a contractor out. The contractor basically said that the unit needed replaced and since it was a 20 year old unit, they had replaced both the blower as well as the compressor, the air unit as well as the compressor unit and it cost us $100. So far they have been very timely and have provided good information in case we have not received feedback from the contractor they provided.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Gerald, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

check_circle

Verified Customer

star star star star star

AWaller

I've filed three claims with 2-10 Home Warranty over the past 2 years, and I am delighted to share my overwhelmingly positive experience with their services. From start to finish, the process was seamless, and each claim was approved without any hassle. One of the standout features of 2-10 Home Warranty is their efficiency in handling claims. The approval process was swift, and I appreciated the transparency and communication throughout. Knowing that my claims were promptly reviewed and approved provided a sense of security and peace of mind. Another noteworthy aspect is the reliability of their coverage. In each instance, 2-10 Home Warranty delivered on their promise to protect my home systems and appliances. This level of consistency is a testament to their commitment to customer satisfaction and the quality of their service. Based on my positive encounters with 2-10 Home Warranty, I recommend their services to anyone seeking a reliable and responsive home warranty provider. Their commitment to excellence, coupled with the seamless claims process, sets them apart in the industry. I am grateful for the peace of mind they have provided, and I am confident that others will find value in their exceptional service as well.

1 year ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hi AWaller, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 22nd, 2023

check_circle

Verified Customer

star star star star star

Phillip Evans, GA

I would say the positive is that again you could do everything from a telephone. Sometimes the companies, the contractors that have been assigned to work, have been so far away from us that they never contact us. I think the the the coverage area probably needs to be a little closer to where the home buyer is. One time the kitchen faucet was leaking. I submitted the service request from my phone and the people were out to fix and replace the faucet within two business days. We've used 2-10 on service request probably six or seven times on on various different things and have been very happy with them.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Phillip, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

check_circle

Verified Customer

star star star star star

Lisa Jacksonville, FL

I needed to use it for my air conditioner. My air conditioner was not heating and cooling or just wasn't doing anything. They sent out a technician and he came out and said "Oh, your air conditioner, it wasn't set up properly, the heat pump wasn't telling the air conditioner to do what it was supposed to do." So he came out and fixed it and checked a few other things for me and got everything up and running. It was a simple fix but because I was not an expert in air conditioning it wasn't something I could have done myself. So I was happy to have him come out and tell me it was real simple and easy to fix and get everything back up and running.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Lisa, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2023

check_circle

Verified Customer

star star star star star

Carol Vail, AZ

They've been really a good company to work with. Our dishwasher went out recently and I called them and they were very quick to respond and we had somebody out here in the next day or something like that. They diagnosed the problem and unfortunately it was some part that they had a problem getting right now with the shortage. They told us it could be a while before they got the part but we actually got a call from them a week later saying that they had found the part and that they were gonna send the company back out here to fix it. We had it fixed much quicker than we thought and they were very good with keeping in touch and then checking for the part. I was pretty impressed with that. They were very helpful and friendly and it was easy to get ahold of people there.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Carol, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

check_circle

Verified Customer

star star star star star

Sidney Gilbert, AZ

Normally when we do call in we do get satisfactory results from the agents that we talked to. Just had a warranty experience here over the last month where we called in for our annual fall maintenance on our HVAC system. Contractor came out and they analyzed all the compressors on the ground for the air conditioner system and that was it. It didn't go up in the ceiling to do any of the the heater turned up for the winter so I had to call back in file file a claim on it. And took him a few days, but they finally did get things resolved. They sent the technician back out and he did go up in the ceilings in the attic and tested all the units for us. Then replaced the capacitor on one of the one of the main house furnaces. So it took two times to get that totally completed. Over the period of about a week and 1/2. We've had some problems with pool pumps where are they come out and and service the pool pump and rather than replacing the motor on the pump, they just they did replace it with a rebuilt unit which didn't even last 12 months. They raised the price on the the copay and no notification was given to us.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sidney, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

check_circle

Verified Customer

star star star star star

Anonymous Houston, TX

I think the service has been has been great, in fact before this experience I wasn't really very interested in pursuing a home warranty, but I did at the urging of my realtor and I've had such a positive experience that I do plan to renew. So it turned me into a believer of the service that it can provide. I think there is tremendous value in it and it's a lot of security and you don't have to worry about paying because you know you're supported. It's been a really really good experience. Once I filed the claim and within minutes they had contacted me to connect me with a technician and they contacted also within minutes and was able to talk me through how to turn things off until they got here so that no further damage was done. That prompt response, the understanding of the urgency to prevent further damage and to support me when I was completely clueless and didn't know what to do it was just really tremendous.

2 years ago

Reply from 2-10 Home Buyers Warranty

We're glad to hear your experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 18th, 2022

check_circle

Verified Customer

star star star star star

Kathryn Tucson, AZ

They do answer and they try to be helpful. I only have one thing that I didn't like about their service. The garage door spring broke. We were trapped in our house for four days. And within six weeks the other one broke same thing trapped in the house for four days. I would hope that with something like screen springs on the garage door where if one goes just replace both so that you do not have to pay the seventy five dollars again. And I did do that and that was the only thing that made me unhappy with their service. Paying the deductible within a reasonable amount of time. On a product that you know was going to go bad.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kathryn, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 18th, 2022

check_circle

Verified Customer

star star star star star

James Chesapeake Beach, MD

I have never been disappointed. I'm surprised that they have the quality of workmen that they do have to call on because I have never had a better experience. My heating and air conditioning system was not functioning properly and I called somebody in from outside to just do a check up and they didn't give me very good information and they said well you just need to replace this thing its too old and but I said well let me go through the warranty company and see what they suggest and they sent somebody out and the person diagnosed the problem and it was under warranty and it was fixed and I was in great shape. They follow up with you and they don't let up if you dropped the ball as a customer they still follow up with you and say we want to know what's going on with this with this issue so that's very valuable.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi James, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 18th, 2022

check_circle

Verified Customer

star star star star star

Theresa Fairhope, AL

We had a water leak and we needed somebody to come and check everything, so we had to turn the water off to the house and the when I called a couple times and they kept giving the people that were way out of town and the people that were way out of town couldn't make it for a week. I couldn't leave the water shut off for a week. That was my only bad experience. I also used 2-10 for my air conditioner when it went out. They had a local air conditioner person so they sent him. He came and said something about no power to the condenser. So then I had to call an electrician to have them come out to fix the power. Then the air conditioner guy came back and replaced some kind of relay or something that was bad in their condition so I had to to paid twice. I paid you know my first day five dollars for the air conditioner guy and I had pay again for the electrician which I didn't really need. But the electrician did replace the breaker. It was a positive experience other than I had to pay for something I really didn't need to.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Theresa, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 18th, 2022

check_circle

Verified Customer

star star star star star

Crystal Montgomery, AL

Anytime I've needed needed to call 2-10 they have been fantastic and answered my questions and basically handle whatever situation had arise. Our air conditioner actually started smoking on the inside I don't know if the motor locked up or if it was a fire I don't know, but luckily it was contained there and so of course we call the warranty and the guy actually came out that day and it fixed it and because we live in Alabama it's hot all year and so he was able to fix it that day and get our air back working. I have had a couple of problems with the service providers that they send out but if I call the customer service they will send out a second opinion and handle it and it's been fantastic.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Crystal, we're glad to hear your experience has been a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

check_circle

Verified Customer

star star star star star

Cathie

The woman that I spoke with, I think she was out of Colorado, that signed me up was just fabulous and I haven't had anything but positive since that. Any questions that I ever have had been answered through phone or email very, very promptly and it's so easy to put in a work order through the portal, it's very easy to navigate it through the portal. Not long ago we were concerned about a plumbing noise that we were hearing and so I went on to my portal I just simply put in the work order and within hours I was hooked up with a plumbing service. They came within three days and everything was handled wonderfully. At first I thought it was very affordable but this is my second year and it's gone up like thirty dollars a month.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cathie, we're glad to hear your experience has been such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

check_circle

Verified Customer

star star star star star

Amanda

They're very attentive and they're very helpful. I've had it for a year and I've got to use it three times already, two times due to my air conditioning and one through to my water heater and they were fixed within 2 days and with the water heater I'm still waiting on just because they have to replace the whole thing. The woman that recently helped me I was having issues with the portal log in online. I had mentioned that a few times a different when our workers and they hadn't been able to fix it but Leslie Madeline was able to fix it for me and she was really good actually she got everything that I needed done and and I'm sufficient amount of time.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Amanda, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

check_circle

Verified Customer

star star star star star

Anonymous

When I reupped at the beginning of 2022 the price had increased quite a bit, so if you don't get to a point where also the not only the actual policy has increased but it's also you know twenty five dollars more to get a technician at the door and it was the year before, so I just hope the prices don't continue to creep up like that. Everything's been fine so far, has been minimal but I appreciate having the service available. Both times the technician was really good from the company that two ten contacted, very friendly and efficient, they got there on time and it was easy. Easy process requesting service and I talked to a couple of people that were extremely helpful very friendly tell me exactly what to do walk me through the process.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

check_circle

Verified Customer

star star star star star

Jay

I really didn't have to use my warranty. I was planning on using the warranty because one of our copper pipes broke in the wall and I didn't understand that that was not covered in the warranty so we had to pay for that out of pocket. The person I spoke with first of all was very helpful and explaining my two ten policy to me and also he explained to me that I was entitled to I didn't realize that have I had an AC service policy on there. He gave me the number and said so I can connect you right now I told them that I don't have time right so he says here's the number, call as soon as you can and the appointment for the AC service took only a few days.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Jay, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

check_circle

Verified Customer

star star star star star

Anonymous

Its pretty easy to use the online portal and the responsiveness is very quick. You usually get an answer within twenty four hours and if you need a contractor or someone to come onsite I would say that it usually happens within twenty four to forty-eight hours. Once my dryer stopped getting heat to dry clothes and I purchased the appliance extended coverage that 2-10 offered and I submitted a claim in the portal and someone came a day later I paid the seventy five dollars deductible for their time and they replaced the fuse or whatever that was running my fryer and it worked again. I really liked the online portal and the ability to submit tickets and get responses the same day. It's very convenient.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

check_circle

Verified Customer

star star star star star

Anonymous

So this is going to sound terrible, but I was with American Home Shield and they've outsourced all of their customer support to the Philippines and it's a mess so I am so grateful to talk to people to understand what I'm saying and can do something so it's a breath of fresh air. I'm probably gonna have to file another claim but I had a problem with the garage door opener, guy was out the next day and it was fixed and done. Easy, simple, efficient and perfect so easy. The quality of their customer support is outstanding and they're very responsive and I'm very pleased with them. I hope they don't change because if they don't they'll have me for a long time. I have no reason to doubt them.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

check_circle

Verified Customer

star star star star star

Shemitia

It is very easy communicating with them and very easy to get somebody out and very quick as well. I'm able to get my issues corrected quickly. I recently needed to use my warranty, my furnace was not coming on and I called them to check on the furnace and they sent someone out the very next day. I haven't had any issues with things since they've been fixed.It's definitely a good choice to go with 2-10. There's only a hundred dollar deductible or service fee when someone comes out. Now if there is something bigger than the issue then they may charge more for it right now 100 dollars can't beat it. I trust them.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Shemitia, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

check_circle

Verified Customer

star star star star star

Andrew Mountainburg, AR

Every time I've had an issue with any of my appliances or anything I've been able to call them and get it worked out. They explain everything very well and they have allowed me to upgrade my appliances when i moved into my house. They give me what a new replacement cost would be for that same model type even though that same model wasn't still available but they also offered me the opportunity to upgrade and they would just give me the money for what my appliance repair cost was. They use vendors and contractors. I haven't had any issues with them but I mean you could potentially have issues since they have vendors that you may not necessarily know

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Andrew, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 17th, 2022

check_circle

Verified Customer

star star star star star

Katherine Arlington Heights, IL

I had a issue with one of the faucets in the bathroom and it took longer than I had anticipated that's because there were a lot of people having the same kind of problem but whenever they came to first they came to do a diagnostic worked out really really well then he came back a couple of weeks later and he the problem gave me all fixtures and my sink is working very well right now. Whenever I needed them they found someone right away to fix whatever the problem was and the people that did the work were really really good. I mean one of them even helped me out even beyond what i thought I had asked for so because they knew my policy better than I did so I was real pleased with that.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Katherine, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

check_circle

Verified Customer

star star star star star

Bradley Hendersonville, TN

It came with the house when we bought it but we stuck with it after the year was up. It is easy to get an online appointment. We’ve had really good luck. We’ve never had any problems getting our claims covered. Customer service has always been good. we’ve used the warranty for a couple of different things. Once was our hot water eater went out and it flooded the garage. They had someone out here the next day and the whole thing was replaced. It was a good experience working with them. The price is pretty comparable to others and we’re pleased with the coverage it gives us. We did have one vendor we didn’t hear from for a really long time. That was are only issue.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Bradley, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

check_circle

Verified Customer

star star star star star

Claude Washburn Trinidad, CO

We had a problem with our furnace at the beginning of cold weather coming in. The furnace would not come on at all. Called 2-10 and set up an appointment to have a service company come out to find the problem. They showed up and found the inductor motor fan was not working. Was froze up. Tech told me the problem and order a new inducator motor with the fan. Came back in about a week and replaced the motor. No more problems. We were pleased with the service and how quick the turn around was to fix the problem. Thanks to our warranty we only had to pay for the service charge when the tech came out the first time.

3 years ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hey Claude, we're so glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 18th, 2021

check_circle

Verified Customer

star star star star star

Sharon B.

I had an air conditioning problem and and they had someone come out fairly quickly and I was pleased with the service that I got. My air conditioner was not working, it was making a horrible noise through my walls from the outside where the the compressor was and I turned it off. The person that 2-10 sent came and found out what the problem was and he took care of it that day and I had air conditioning so I was very pleased. He was very pleasant and courteous he, he cleaned up after himself and he said if I had any more problems to be sure to to let him know. So far I'm very pleased, I've only been in the house short while and and I hope I don't have anymore problems, but it's good to know that I have that security. So if I do have a problem I have someone that I can call that I trust. I'm very satisfied.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sharon, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

check_circle

Verified Customer

star star star star star

Richard

The repayment for new appliances and stuff is limited, in other words I end up paying about fifty percent of the bill for new appliances. They do do a good service once you get them out here or once you get him on the phone. It's a little hard to get them on the phone right now but I understand it's because some of them are working from home. Recently a dryer went out and I called them and the same day I got a response and it was just a part that needed to be replaced, shouldn't have had to replace the whole thing and that was done. People took care of it and they double checked to make sure that it was done and that was it.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Richard, thank you for taking your time to leave your review. We appreciate your feedback. Thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

check_circle

Verified Customer

star star star star star

Andrew Woolridge Portland, OR

3 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the kind comments, Andrew. We’re glad to read that you’re happy with the services 2-10 Home Buyers Warranty provided you. Our goal is to make protecting your home as simple and economical as possible, and it sounds like we nailed it. Thanks again for your continuing business!

Mar. 5th, 2021

star star_border star_border star_border star_border

Dan Okavage

I have been without a refrigerator for 8 days now with a family of four. I have been with 2-10 warranty for 5 years. If this is how they treat someone who has spent over $5000, imagine how they will treat you year one. I also have the supreme coverage, so I pay the extra premium. Slow response time, lack of communication and accountability. I won't be renewing

3 weeks ago

Reply from 2-10 Home Buyers Warranty

Hi Dan Okavage, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Nov. 11th, 2024

star star_border star_border star_border star_border

Gloria R Johnson

DO NOT USE THIS COMPANY!!!!!! I HAD PUT IN A CLAIM FOR MY REFRIGERATOR. THEY SENT OUT 4 CONTRACTORS WHO COULD NOT FIX THE PROBLEM. I WAS WITHOUT A REFRIGERATOR FOR 2 MONTHS!!!!. THEY WILL NOT REPLACE YOUR APPLICANCE AS THEY PROMISE. THE CONTRACTORS THAT THEY USE HAVE NO CLUE TO WHAT THEY ARE DOING. THEY DONT SHOW UP, THEY ARE RUDE AND SMELL LIKE MARIJUANA!!!!!!! DONT WASTE YOUR MONEY OR TIME!!!!!!!

4 weeks ago

Reply from 2-10 Home Buyers Warranty

Hi Gloria R Johnson, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Nov. 5th, 2024

check_circle

Verified Customer

star star star star star

Samuel

Great warranty company. They have covered all of my needs. Quick response time, and great coverage.

2 months ago Edited September 24, 2024

Reply from 2-10 Home Buyers Warranty

Hi Samuel, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Edgardo

I recently had a great experience with the service. They made it easy to get help for my oven issue, dispatching both the oven and electrical services quickly. My faucet leak was also fixed promptly after I submitted a work order. Overall, I'm impressed with their responsiveness and reliability whenever I need assistance!

2 months ago

Reply from 2-10 Home Buyers Warranty

Hi Edgardo, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

star star star star star

Rena Giles

I love the peace of mind that comes with my home warranty They have the absolute best technicians and the prices are competitive. Highly recommend it to everyone!

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Rena Giles, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 22nd, 2024

star star star star star

Bob Donaldson

Hopefully come November you guys will lower your overall requirement for pay to the technicians I think that that's the only drawback right now everything else is excellent

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Bob Donaldson, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 9th, 2024

star star star star star

Kurt Lofland

Danny was very efficient and knowledgeable and spotted issues missed by previous service personnel. Also clearly explained what he found and what service work he was going to perform.

2 months ago

Reply from 2-10 Home Buyers Warranty

Hi Kurt Lofland, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2024

star star star star star

keesus

Quick response to our service request. Good communication throughout the entire process. WONDERFUL service technician. Pleasant and efficient. Overall, we're very happy with the results and happy to have hot water again!

2 months ago

Reply from 2-10 Home Buyers Warranty

Hi keesus, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 9th, 2024

check_circle

Verified Customer

star star star star star_border

Magdalena

I had a leak in one of my pipes and had to call a plumber to fix it. The response time was great, they came the next day. The plumber did a good job, and overall, I had a really good experience with them.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Magdalena, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

check_circle

Verified Customer

star star star_border star_border star_border

Sutton

I had a plumbing issue and couldn't find a local contractor through the company, as they are not local and have been bought out by a Colorado-based company. This defeats the purpose of having a local service with established relationships in the area. I was told to find my own plumber and submit for reimbursement, with a low dollar limit. The lack of local presence and relationships makes the service ineffective and frustrating for customers like me.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Sutton, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

check_circle

Verified Customer

star star star_border star_border star_border

William

I had to use my warranty multiple times, but it was a frustrating experience. The first time, the assigned contractor wouldn't respond to calls for an electrical issue. We had to go through the process again. Another time, a common A/C unit component wasn't covered, making the warranty seem pointless as we had to pay out of pocket. Overall, the warranty didn't provide the expected coverage and left me dissatisfied as a customer.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi William, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

check_circle

Verified Customer

star star star star_border star_border

Christopher

The service for my AC and HVAC system was fixed, but contacting customer service was frustrating due to long wait times and being passed around to different representatives. It took hours to finally speak to someone about the issues I was having. Overall, the service was good, but the customer service experience was lacking in efficiency.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Christopher, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

star star star star star

Louis Leavell

Service Technician was competent and courteous. Great American kid!

6 days ago

Reply from 2-10 Home Buyers Warranty

Hi Louis Leavell, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 27th, 2024

star star star star star

Johnnie Rembert

I've been a member of 2-10 Home Buyers Warranty since 2008 and their service have never disappointed me. Recently, my AC coil needed to be replaced and at no fault of their own we had to switched to a different company due to communication issues. My claim was escalated to a new company that came out to assess my problem, submit to order the part, and scheduled a return appointment right after the part arrived. 2-10 Escalation team kept me informed the entire time and called to make sure the work was complete. I feel really good knowing I have 2-10 as my security blanket for my home.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Johnnie Rembert, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 1st, 2024

star star star star star

Andy Ahroon

I have been extremely pleased with 2-10 Home Warranty. They have dons some minor claims like a dishwasher, disposal , but they just replaced heating and AC system in one of my rental homes and there was no backlash from 2-10 on anything. They put in a new furnace and central air system and it only cost me around $1,400 for misc. small things not covered by the warranty. Great deal when you price out the cost of a new HVAC system at fifteen to twenty thousand! Thanks 2-10! Andy Ahroon, Realtor

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Andy Ahroon, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 30th, 2024

star star star star star

ALICE GALLARDO

2-10, In the past they were good. However, this experience was very costly to us, for the same issue. They helped with most cost for the water heater, but not the labor. Most Contractors don’t want to contract with a home warranty. Because they lose money, so we ended up having to look for one ourselves that took almost 2 weeks, and then embed paying $700.00 of out of pocket expenses in addition to a reg monthly fee.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi ALICE GALLARDO, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Jul. 30th, 2024

check_circle

Verified Customer

star star star star star

Melvin

I needed a compressor and I had a leaked in my HVAC, and they replaced it because of the year and the repairs that was needed on it. So I was very pleased. They honor their warranty that they offer people. But I know a lot of companies don't.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Melvin, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

check_circle

Verified Customer

star star star star star_border

Katrina

I put in a service request, and they sent the people out to take care of it. The only problem I have that is I have two units and both of them don't work. They did a pretty decent job of getting me in contact with somebody is just that I had ever since this winter, I've not had heat. And I use the home warranty and they have sent people out and stuff but it's still not fixed.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Katrina, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Feb. 5th, 2024

check_circle

Verified Customer

star star star star star

Beverly Schertz, TX

No more frustration trying to find a company for the issue and has a client friendly way of handling claims. Other home warranties have way too many cumbersome steps and red tape when issuing a claim. 2-10 Home Buyers is not like that

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Beverly, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 25th, 2024

check_circle

Verified Customer

star star star star star_border

Richard Atlanta, GA

The warranty is fine but they need to find better repair companies. A_c companies was suppose to call and set up and appointment to come see why heat pump is freezing up and tripping inside breaker and they canceled the work order and said it was the electrical company needs to come out and never once called. The electrical companies said A/C company needed to.change fuses in heat pump and they won't even come check it out.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Richard, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jan. 25th, 2024

check_circle

Verified Customer

star star star star star

Karl

I've been a customer with them since 2004. So believe me, if they weren't doing a good job, I wouldn't have stuck with them. So they've been very good to myself and my family. Anytime I've called, I've gotten timely service. If I had any conflicts with the contractors, they stepped up on my behalf.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Karl, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 13th, 2023

check_circle

Verified Customer

star star star star star

Edie Dunn Charlotte, NC

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Edie Dunn, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 28th, 2023

star star star star star

Gitanjali Ray

We have been subscribed to 2-10 since 2009. And continued because of their service.

1 week ago

Reply from 2-10 Home Buyers Warranty

Hi Gitanjali Ray, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 26th, 2024

star star star star star

Jean

I tried a competitor after 3 months I came bak to 2-10 . This is by far the best ompany I known

1 week ago

Reply from 2-10 Home Buyers Warranty

Hi Jean, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 25th, 2024

check_circle

Verified Customer

star star star star star

Leo North Las Vegas, NV

2-10 Home Buyers Warranty has been our home warranty company for 25 years!! They have always been reliable and fair for our household. About 10 years ago, there was one issue that I had to discuss with the management but they resolved it favorably for us. We have no intentions of ever using a different company and we are extremely please with the service and protection that 2-10 Home Buyers Warranty provides! Keep up the good work and continue being reliable and fair to the home owners.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Leo, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 28th, 2023

2-10 Home Buyers Warranty Reviews