2-10 Home Buyers Warranty: Read 4,484 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Rudolph

I had a great experience with the service for my air conditioner. Initially, I thought there was a problem, but it turned out to be a blocked airflow vent. The technician quickly identified the issue, and everything worked perfectly afterward. I've only needed to reach out once, and their response time was excellent. I’ve even recommended them to others!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Rudolph, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

check_circle

Verified Customer

star star star star star

Adrienne

I recently used my warranty for a washer issue, and the technician fixed it quickly. I also had a plumbing problem, but when the plumber arrived, it had stopped leaking. I was pleased that I could switch to a different issue without hassle. Overall, I've had great service from 2-10 for years, with no complaints about their responsiveness and support.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Adrienne, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

check_circle

Verified Customer

star star star star star

Leandro

I recently used the warranty service for my home appliances and had a great experience. An electrician promptly addressed a recurring fuse issue with thoroughness and politeness. Additionally, when my refrigerator started leaking, the work order was handled quickly. Overall, I've had positive interactions with the service, even though I've only needed it a couple of times.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Leandro, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

check_circle

Verified Customer

star star star star star

Thane

I submitted my request online and received prompt feedback. A technician was dispatched quickly and managed to fix my twin ovens, which are no longer manufactured. I was worried about having to replace both, but he replaced the heating element successfully. Overall, my experience with the service was very positive and I was extremely pleased with the assistance provided.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Thane, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

check_circle

Verified Customer

star star star star star

James

I recently used my home warranty for my AC system, and the service was excellent. The technician quickly identified that the issue was just a blocked airflow vent, and everything was fixed in no time. This is my third warranty company, and I find this one the easiest to deal with. Filing a claim online is intuitive, and they respond quickly. I’ve already recommended them to others!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi James, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

check_circle

Verified Customer

star star star star star_border

Tanya

Overall, this is a good warranty company. I have had prompt service and follow up when needed. My issue is with the policy of paying companies multiple times for coming out after misdiagnosis of the issue. There’s a limit to how much each repair or replacement can cost. The repair visits are deducted from that amount. In my case, the company came three times and finally decided it couldn’t be repaired. Why wasn’t this diagnosed on the first visit and if not why does the consumer bear the cost? This company’s ineptitude cost me 200.00 of my limit, leaving me with next to nothing on the policy to replace it. A better practice would be to have the company absorb the cost if the misdiagnosis of the problem or they fail to properly repair the appliance on the first visit. Otherwise, it’s an incentive for them not to do it right, if they can run up the charges. I don’t ever want them to refer that company to me again for repair of my appliances.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Tanya, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 25th, 2024

check_circle

Verified Customer

star star star star star

Arnoldo

I had a mixed experience with customer service. The air conditioning technician was knowledgeable and fixed my issue, but I found the customer service representative rude for questioning my website skills. Additionally, I didn't appreciate hearing political opinions during a service call. Overall, the technical help was good, but the customer service needs improvement.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Arnoldo, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

check_circle

Verified Customer

star star star star star

David

I had a great experience with the service team. When my refrigerator broke, they quickly sent someone to help and even provided a cooler for my food. They couldn't fix it but offered a generous replacement. The dishwasher service was efficient, and they quickly resolved my stove issue with a new appliance when parts were unavailable. Overall, their prompt and effective service keeps me coming back!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi David, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

check_circle

Verified Customer

star star star star star

Dennis

I love my 2-10 Home Buyers Warranty It has been Great, but unfortunately like everything else the premiums are going way up . I pay for a warranty for our daughters home and ours. Hers just renewed over $30.00 more a month if mine goes up that much in December I will have to rethink keeping it. $60.00 more a month is going to be very hard in this economy. Thankfully she never had to use it in the last year, but we did twice on the Fridge and Microwave. So I am worried about the price increase.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Dennis, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 18th, 2024

check_circle

Verified Customer

star star star star star

Shawn

I've had to use my warranty a couple of times for my air conditioner, and currently have a few claims in process. The response time is impressive, with contractors reaching out promptly to address the issues. They are efficient in setting up appointments and fixing the problems, providing a hassle-free experience. Overall, I'm satisfied with the service and support provided by the warranty company.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Shawn, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 26th, 2024

check_circle

Verified Customer

star star star star star

Elaine

I recently had a water heater issue that ended up costing more than expected, but the response time and customer service from the company was great. The technician came out promptly and fixed the problem. I've also had a dishwasher issue in the past that was quickly resolved. Overall, the quick turnaround and reassuring customer service make me highly recommend this company for any appliance repairs.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Elaine, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 26th, 2024

check_circle

Verified Customer

star star star star star

Keith

I recently had some sink work done and I couldn't be happier with the service. Initially, we thought we needed to replace the entire faucet, but the technician from 2-10 came in and replaced the hose line instead, saving us a lot of money. The service was quick, professional, and very clean. I highly recommend their expedited service for anyone looking to save money in the long run.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Keith, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 26th, 2024

check_circle

Verified Customer

star star star star star

Anonymous

I had issues with multiple appliances from this company. The dishwasher and washing machine were replaced after multiple malfunctions, but the refrigerator continues to have problems despite multiple repair visits. I believe a replacement is necessary. Overall, the customer service has been responsive, but the recurring issues with the refrigerator have been frustrating.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

check_circle

Verified Customer

star star star star star

Thomas

I have been using the same repair vendor for 27 years and recently faced issues when told I couldn't use them. I insisted on my choice as they have been reliable. Despite a minor hiccup with one person, the rest have always been efficient and trustworthy. I prefer continuity for my home repairs and have had a positive experience overall. Everything is good.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Thomas, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

check_circle

Verified Customer

star star star star star

Anonymous

My experience with the repair service for my washing machine was overall positive. Initially, there was a noise issue which was fixed by replacing the tumbler. However, shortly after, a leak occurred and a connection needed replacement. It was a bit challenging to schedule two repairmen due to the nature of the repair, but once it was done, there were no more issues with noise or leaks. The vendor provided good service throughout the process.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

check_circle

Verified Customer

star star star star star

Anonymous

I've used this service multiple times for my garage door opener and dryer issues. Overall, it's been a positive experience. The only downside is waiting for a number to proceed with the claim. It's easier when using their professionals, although I prefer my own trusted service providers. It's more convenient but having strangers in my home can be a concern.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

check_circle

Verified Customer

star star star star star

Greg

Just recently, our dishwasher broke down, and the service technician arrived promptly as scheduled. I paid my deductible, and although there was a slight delay in getting the parts, that wasn't the fault of 2-10 Home Buyers or the warranty company. When the parts arrived, the technician came out and fixed the dishwasher as promised, and the process went smoothly. Overall, I had a positive experience with the service provided.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Greg, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

check_circle

Verified Customer

star star star star star

Marcelle

I had a great experience with their service. I contacted them for my stove, and they were quick to respond and set up a visit. The technician was professional, answered all my questions, and fixed the stove efficiently. They ordered the necessary part and made sure everything was working perfectly before leaving. The service was straightforward, just as advertised, with no surprises. I was very pleased with the outcome.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Marcelle, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

check_circle

Verified Customer

star star star star star

Thomas

I have had multiple positive experiences with the 2-10 Home Warranty program. Shortly after purchasing my house, the furnace and air conditioning system failed, but the warranty covered the full repair. Applying for the warranty was simple and everyone at the company has been very friendly. Overall, I highly recommend 2-10 Home Warranty for their excellent service and ease of use.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Thomas, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

check_circle

Verified Customer

star star star star star

Angel

I recently purchased a home warranty policy to address an issue with my heat pump. Initially, an independent contractor recommended replacing the entire unit, but after getting the warranty and having their contractor assess the situation, it turned out only a small part needed replacement. I was relieved to avoid the costly replacement of the entire unit and appreciate the service provided by the warranty company.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Angel, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

check_circle

Verified Customer

star star star star star

John

I recently had an issue with my refrigerator, but the technician who came to repair it was prompt and professional. He kept me informed throughout the process, from diagnosing the problem to ordering parts and scheduling the repair. I felt comfortable having him in my home, and he did a great job fixing the issue. Everything went smoothly, and my refrigerator is now working perfectly. I highly recommend their services.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi John, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

check_circle

Verified Customer

star star star star star

Anthony

I had to use my warranty not very long ago because my ice maker wasn't working in my refrigerator. And so I went online and they have a portal set up online for homeowners. I logged in, put in all the required information, and as soon as I hit submit, within like 5 minutes, I got a message back and email telling me that my request had been submitted to a contractor.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anthony, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

check_circle

Verified Customer

star star star star star

Seanta

It's pretty convenient. When I first moved into my new home, the dishwasher started malfunctioning, and I had to get a new dishwasher because the dishes just were not cleaning. It took a few times where the guys that come out to service it, but ultimately I wound up getting a replaced dishwasher. You can easily log in online to file a claim. Usually get a response within 24 hours. And the service has always been positive so far. I've referred two of my friends who have purchased warranties as well.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Seanta, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

check_circle

Verified Customer

star star star star star_border

Melinda

I needed to use it for my HVAC, and we called somebody to come and fix it. And it took a few days to get out. And then after they finally made it out, even within a 2 weeks time span, the HVAC was still not working, and it was over a hundred degrees outside. And it was very hot inside and it was during the summertime. So it was not a good experience. But they did write off on me to get a private company to come out and fix the problem. And of course, I had to pay the $89 fee and about $300 out of pocket to get it repaired. However, the actual repair would have cost about $1,500. So it just saved me, you know, about $1,300 in the end. I have another one with my oven, but they gave me the option to get it fixed or give me money to actually just purchase a new one. So it was like a heavy discount. They gave me money to actually get a new one.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Melinda, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

check_circle

Verified Customer

star star star star star

William Airy Albuquerque, NM

We had our kitchen oven fail and 2-10 Home Warranty has agreed to replace it. They need to improve the people in their call center. One of the people I spoke to could barely speak English and I didn't speak her language. So we weren't able to communicate. And I just got frustrated and had to hang up. But other than that, the people that I have spoken to there generally have been helpful.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi William Airy, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

check_circle

Verified Customer

star star star star star

Michael

It was related to replacing a water heater, you know. They contacted the first plumber. This was just before the end of the year, and the first plumber sent out to look at it, and they wrote up kind of an estimate. But then they said they couldn't do the work until the beginning of the year, which would have been about 2 weeks later. So then I asked them 2-10 to route it to a different one, and they routed it to another one and immediately came over.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

check_circle

Verified Customer

star star star star star

Christina

I had a broken garbage disposal. They came, they asked beforehand what model it was, and they replaced it immediately. They had the parts readily and available. I would say that they are very convenient. I do very much like their portal which makes it very easy for me to contact them or to submit a claim. They do contact really good contractors, and they're true to their word. We've had them for about 3 years now, and we will continue to pay for them.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Christina, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

check_circle

Verified Customer

star star star star star

Ronald

The most recent time was when I had some problems with my air conditioner. And at first, they came out and did some things which didn't solve the problem. So the same fella came out. They went ahead and found out that I needed, I believe it was a compressor or something like that. It was all he came out and took care of it. And it's been working fine since. The claims process went very smoothly. The company was on top of it, and they kept me in the loop as to what was going on.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ronald, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

check_circle

Verified Customer

star star star star star

jhender02 Garland, TX

Very good home warranty company. Always responsive when I have an issue and there is never any problem in filing a claim or getting someone to come out. I also like that they offer the option of getting a $150 rebate on a new appliance in lieu of having the old appliance repaired. I highly recommend 2-10 if you’re in the market for a home warranty company.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi jhender02, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 25th, 2024

check_circle

Verified Customer

star star star star star

John

I'm approaching 70. A phone is a difficult way to reach out to them, but I had a situation where what was thought to be fixed wasn't, and it was a little difficult to get to a phone person, a live person. But other than that, the issue was handled the following day. There was a part that he had to search for and he just called me today and will be at my earliest convenience to replace it.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi John, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 13th, 2023

check_circle

Verified Customer

star star star star star

Shawn

I needed a repair done and it took me three phone calls to find out that my call had been dropped or completed or closed out. But Rick, the guy that does the plumbing, is awesome, he's great. That's all I can say. He's awesome, he's great, and I'm thankful that he's on your team. But you guys are doing great. I appreciate your services and I thank you very much. One more thing is, we can write checks to the company, as I prefer that over cash. There was one service guy that said that he wanted cash and not a check and I didn't like that at all.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Shawn, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 13th, 2023

check_circle

Verified Customer

star star star star star

Allesa

They're quick, as far as I'm concerned. I had a water issue. And they contacted somebody out of Tucson, they said they were coming, but they didn't show up. I got a hold of them, 'cause that's what I was told to do. They said they don't pay like they're supposed to and it's too far away. So I had to try to find somebody locally myself. So that didn't please me very much because 2-10 couldn't find anybody locally. But I don't think it's 2-10's problem. I think that it's people's work ethic problem, in that they can hardly find people to do the work for them locally.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Allesa, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Dec. 13th, 2023

check_circle

Verified Customer

star star star star star

Leo North Las Vegas, NV

2-10 Home Buyers Warranty has been our home warranty company for 25 years!! They have always been reliable and fair for our household. About 10 years ago, there was one issue that I had to discuss with the management but they resolved it favorably for us. We have no intentions of ever using a different company and we are extremely please with the service and protection that 2-10 Home Buyers Warranty provides! Keep up the good work and continue being reliable and fair to the home owners.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Leo, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 28th, 2023

check_circle

Verified Customer

star star star star star

Rosemary

The HVAC person that came out, TJ, came to check my air conditioner and give me some feedback on that. I thought he was really, really good. So much so that I chose him to install my new air conditioner, that's how much I trusted him because I thought he was a good fellow and gave me good information. Navigating online and trying to get somebody on the phone is a little difficult.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Rosemary, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

check_circle

Verified Customer

star star star star star

Carolyn Egg Harbor, NJ

When calling in, wait times on hold seem to be getting better. I continue to be very pleased with this Home Warranty company having tried three others, and finally landing on 2-10, on the recommendation of a contractor when I was with a different company. This contractor said they prefer working with 2-10 as they’re easy to work with to get approvals, replacements and repairs done efficiently. I have three contracts and would recommend them to anyone who asks.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Carolyn, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

check_circle

Verified Customer

star star star star star_border

Leslie

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Leslie, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

check_circle

Verified Customer

star star star star star

Terri

I put in what I needed for warranty services and they scheduled immediately and had the people come out to fix the item. Our ice maker broke in our refrigerator so I put in the request to have it completed. They initiated the service and the company that was doing the servicing called quickly. They came out, checked to see what the problem was, ordered the new part, came back out and installed it, and everything was good to go.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Terri, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

check_circle

Verified Customer

star star star star star

Michael

They have listened to my problems, my feedback, and tried to solve the problem for me. Our AC went out in April and the company that came out said they needed to get a part for it. So we had to get a new company to come out because the old company kept on ghosting us and never came out to fix it. But the new company came out and fixed it within less than an hour.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

check_circle

Verified Customer

star star star star star

Kenyatta

Superior customer support. I never had a situation that I called for that didn't get handled in a prompt manner. I've heard of other people having different warranty companies and the horror stories behind that so I'm very pleased with 2-10 Warranty. I needed to use my warranty because my in home built microwave went out and they sent somebody right over within a week to inspect it and found out that it was no good. Told me to go out and purchase one, which I did. They installed that one for me and reimbursed me the money I spent for the microwave.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kenyatta, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

check_circle

Verified Customer

star star star star star

Tracye

It's expensive, but putting in a new air conditioning unit is expensive. I've had really good service. I think it's been five years that I've had the warranty. There's been a couple of years when I haven't had to use them, but when I've needed them, they've been there for me. They replaced a whole air conditioning unit and it cost me $100.00, so I would highly recommend them. They always follow up just to make sure that everything's done.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tracye, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

check_circle

Verified Customer

star star star star star

Christopher

Everything went well. I went online and then I received those emails letting me know that they were coming out to my house, who it was, and when they'll be there. And then I got the call from the the contractor. I only paid a $100 deductible and the gentleman who did the service did a great job. He was very professional and quick about the service and I think the value was good for $100. The part and the labor would probably be more.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Christopher, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

check_circle

Verified Customer

star star star star star

David

It's been good so far and we'll probably keep it. We did have one claim that we put through not too long ago and it was set up pretty fast. So when our air conditioner stopped working, it was probably about a month ago when we put in a claim and I believe it was on like a Thursday or Friday and we had someone out Monday to take a look at it. Everything other than the $75 initial surcharge was covered.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi David, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

check_circle

Verified Customer

star star star star star

Ann

I can only talk about my current experience and it was very good. I didn't know what to expect and I was very pleasantly surprised that it was as good as it was. It was part of when I bought the house. It was offered because the home is old, but I'm going to carry it next year after the warranty ends. I thought they were professional, I thought they were kind, I thought they were great. I was very, very happy with the results and I was happy that I picked 2-10.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ann, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

check_circle

Verified Customer

star star star star star

Vera

I've tried them and they really showed up when we needed them most. It was on the 15th, on a weekend, when the air conditioner in the house broke down. I went online and put in the application. We had to wait two days. Monday I called the office and found out it was already assigned to a contractor but they couldn't show up because it was a weekend. Tuesday the contractor came before I got back from work. Really astounding to me.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Vera, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

check_circle

Verified Customer

star star star star star_border

James

When we have gone through 2-10 they've been really good to contact a contractor or whoever they had to contact to come out and and help us. We haven't used them that many times. When our A/C went out on the 4th of July weekend one year, they were actually very quick to try and get somebody out here. Even though it took two or three calls to get somebody here in a day or two, they were on top of it. It's changed over the years. They don't cover as much as they used to cover and their prices have gone up quite a bit over the years we've had them. So I was kind of disappointed in reading what they cover now because there were quite a few things that they had dropped off the list.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi James, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

check_circle

Verified Customer

star star star star star

Zachary

One of my A/C units went out. I called them and they told me I could get my own provider because theirs was like two to three weeks out. I did, everything was fine, and I submitted it. A couple weeks later I got a check. The check was a little short, I think they still owe me $30. Other than that it was fine. I haven't had a chance to call them and address it. Could you ask them to let me know about the payment owed to me or do I got a call?

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Zachary! For additional assistance, please give us a call at 720-531-6751. Thanks for sharing and for being the best part of 2-10!

Sep. 20th, 2023

check_circle

Verified Customer

star star star star star

Buffy

They're very responsive. I've had to file several claims since we moved in and they get back to me right away. They assign someone to handle the issue and they do good follow up. The first time was due to air conditioner that we thought was leaking. The second time was one of our garage door opener cables broke. And the third time was what we thought was a plumbing issue but it turned out not to be a plumbing issue. But all three times someone responded very quickly and came out to assess the situation and told us what needed to be done.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Buffy, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

check_circle

Verified Customer

star star star star star_border

Phillip

We've purchased homeowners warranties with them for several other houses and we've always been happy with their service. They've done everything I asked them to do. The warranty's fine. I can tell you about the last time I used it, which was a few weeks ago, on one of my HVAC units. The air conditioning stopped working completely. We have an upstairs unit and a downstairs unit. The upstairs stopped working and I called and turned it in and they sent someone out and he was a very nice man. He came out and when he was leaving the problem was fixed or appeared to be fixed and then about an hour later it quit working again. So I called him back and still he was very nice and he came out first thing the next morning and he worked on it again and when he left it was working and then about 8 hours later it quit again. So I had to re-initiate a claim with 2-10 and several days went by and they sent someone else out who has apparently managed to fix it because it's been working now for a week or so.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Phillip, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

check_circle

Verified Customer

star star star star star_border

Joe

They always come through in one way, shape, or form to deal with the issue. I think it was 2 January of 2015 or '14. It was really cold, like a high of 19 degrees here in Hinesville and our HVAC unit went out. I called up 2-10 warranty. The guy came out and seemed to have fixed it for a little bit, the heat worked for like a day. Then it went out again. I called 2-10 again. They found a different person to come out and they came out and they actually said the unit has got to be replaced. And and I was like, well, let's go ahead and do this, whatever 2-10 covers. And so I paid a certain amount and I had a new unit. I think it was $900 where it would have been 6000 without 2-10 warranty. So that really helped our family that winter.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Joe, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

check_circle

Verified Customer

star star star star star_border

Bonnie

Excellent customer service. They've always called to give you the information of the people, I don't have to look it up online again. But the reason I gave them 4 stars instead of 5 is because I feel like there's hidden fees. My impression was that I pay once a year the 800, 900, and then when they call out I pay 85. But when I have put in orders 50% of the time there is an issue that has to be worked on and then they say well you have to pay 125 in addition to the $85. So I don't think that's fair. I think those are hidden fees. So for instance like a water heater. I had to have a water heater replaced. I did not realize that I had to wait like a period of 60 days or something before they would fix anything. Even though I already paid the money ahead, I had to wait. So things like that, that I don't feel like were advertised and that I had to wait on. So that's why I don't have 100% satisfaction. But does everything get fixed? Generally yes, and for a reasonable price.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bonnie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

2-10 Home Buyers Warranty Reviews