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2-10 Home Buyers Warranty Reviews

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Andrew Mountainburg, AR

Every time I've had an issue with any of my appliances or anything I've been able to call them and get it worked out. They explain everything very well and they have allowed me to upgrade my appliances when i moved into my house. They give me what a new replacement cost would be for that same model type even though that same model wasn't still available but they also offered me the opportunity to upgrade and they would just give me the money for what my appliance repair cost was. They use vendors and contractors. I haven't had any issues with them but I mean you could potentially have issues since they have vendors that you may not necessarily know

3 years ago

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Hi Andrew, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 17th, 2022

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Katherine Arlington Heights, IL

I had a issue with one of the faucets in the bathroom and it took longer than I had anticipated that's because there were a lot of people having the same kind of problem but whenever they came to first they came to do a diagnostic worked out really really well then he came back a couple of weeks later and he the problem gave me all fixtures and my sink is working very well right now. Whenever I needed them they found someone right away to fix whatever the problem was and the people that did the work were really really good. I mean one of them even helped me out even beyond what i thought I had asked for so because they knew my policy better than I did so I was real pleased with that.

3 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Katherine, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Bradley Hendersonville, TN

It came with the house when we bought it but we stuck with it after the year was up. It is easy to get an online appointment. We’ve had really good luck. We’ve never had any problems getting our claims covered. Customer service has always been good. we’ve used the warranty for a couple of different things. Once was our hot water eater went out and it flooded the garage. They had someone out here the next day and the whole thing was replaced. It was a good experience working with them. The price is pretty comparable to others and we’re pleased with the coverage it gives us. We did have one vendor we didn’t hear from for a really long time. That was are only issue.

3 years ago

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Reply from 2-10 Home Buyers Warranty

Hey Bradley, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Claude Washburn Trinidad, CO

We had a problem with our furnace at the beginning of cold weather coming in. The furnace would not come on at all. Called 2-10 and set up an appointment to have a service company come out to find the problem. They showed up and found the inductor motor fan was not working. Was froze up. Tech told me the problem and order a new inducator motor with the fan. Came back in about a week and replaced the motor. No more problems. We were pleased with the service and how quick the turn around was to fix the problem. Thanks to our warranty we only had to pay for the service charge when the tech came out the first time.

3 years ago Edited January 10, 2024

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Reply from 2-10 Home Buyers Warranty

Hey Claude, we're so glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 18th, 2021

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Sharon B.

I had an air conditioning problem and and they had someone come out fairly quickly and I was pleased with the service that I got. My air conditioner was not working, it was making a horrible noise through my walls from the outside where the the compressor was and I turned it off. The person that 2-10 sent came and found out what the problem was and he took care of it that day and I had air conditioning so I was very pleased. He was very pleasant and courteous he, he cleaned up after himself and he said if I had any more problems to be sure to to let him know. So far I'm very pleased, I've only been in the house short while and and I hope I don't have anymore problems, but it's good to know that I have that security. So if I do have a problem I have someone that I can call that I trust. I'm very satisfied.

3 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Sharon, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Richard

The repayment for new appliances and stuff is limited, in other words I end up paying about fifty percent of the bill for new appliances. They do do a good service once you get them out here or once you get him on the phone. It's a little hard to get them on the phone right now but I understand it's because some of them are working from home. Recently a dryer went out and I called them and the same day I got a response and it was just a part that needed to be replaced, shouldn't have had to replace the whole thing and that was done. People took care of it and they double checked to make sure that it was done and that was it.

3 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Richard, thank you for taking your time to leave your review. We appreciate your feedback. Thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Andrew Woolridge Portland, OR

Customer Review Video

4 years ago

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Reply from 2-10 Home Buyers Warranty

Thanks for the kind comments, Andrew. We’re glad to read that you’re happy with the services 2-10 Home Buyers Warranty provided you. Our goal is to make protecting your home as simple and economical as possible, and it sounds like we nailed it. Thanks again for your continuing business!

Mar. 5th, 2021

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jacqueline coleman

Timeline,The Customer Service,The Deductible and the explanation he gave every step of the way and pin pointed what was wrong

3 weeks ago

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Reply from 2-10 Home Buyers Warranty

Hi jacqueline coleman, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 19th, 2025

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Bridgette Davis

We received prompt service! The technician that came out far surpassed our expectations in knowledge, professionalism, & service! Thanks for providing expeditious service!

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hi Bridgette Davis, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 30th, 2025

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Scott Walker

Excellent service technician experience. Explained the issue and how to fix it while he did the work. Provided tips and techniques to prevent future issues.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hi Scott Walker, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 30th, 2025

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Becky Timpa

The speed of response to my service call was quick. Once my contractor was identified, the contractor connected with me to explain they have a full schedule of maintenance calls but will let me know if they have any cancellation. There was a cancellation but I responded to slow and the spot was filled. But I appreciated the effort to reach me

3 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Becky, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 7th, 2025

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Robert

I had a broken washing machine but recently used the service for a garbage disposal replacement, which went well. I also had a positive experience using it for a refrigerator I bought a while back. Overall, my experiences have been satisfactory, though I haven't used it extensively.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Robert, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 17th, 2024

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David

I had a great experience with my warranty claim for a broken dryer. After electrical issues, an electrician was referred and resolved everything efficiently. The service was excellent, though the website could use improvement. Overall, I've been satisfied with the service over the years!

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi David, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Cindy

I had a positive experience with the service, having used it for repairs on my doorbell and water heater. The only downside was the service fee, which I wish had been lower. Overall, I found the assistance helpful and effective.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Cindy, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 17th, 2024

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Miguel

I had a great experience with my appliance repairs. When my stove needed a replacement part, they offered a fair price for a new one instead. They also quickly diagnosed and fixed my AC when it broke down. Overall, their customer service is impressive, and they respond to claims in a timely manner. Highly recommend for reliable coverage!

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Miguel, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 17th, 2024

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Elmer

I had a great experience with the service. They quickly fixed my refrigerator, and it's been working perfectly since. I would definitely recommend them to others looking for reliable appliance repair.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Elmer, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Dennis

I had mixed experiences with my claims. The service for my refrigerator was outstanding; the technician was professional and helpful. However, my thermostat replacement felt rushed, and I received something different from what I expected. Overall, the coverage is good, but I'm not entirely satisfied with the thermostat issue.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Dennis, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Stephen

I've had great experiences with this service over the years. They've quickly resolved issues with my washer and AC, and I've always been pleased with the technicians. The only hiccup was with my hot water heater, which took longer to address, causing some frustration. Overall, I'm satisfied with their responsiveness and support.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Stephen, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Lindsey

I had a great experience with the claims management and contractor relations teams; they were efficient, professional, and knowledgeable. However, the customer service representatives were less helpful and lacked expertise. Setting up an online appointment was a breeze and saved me from having to speak to anyone. Overall, a mixed experience.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Lindsey, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Paula

I had to find my own contractor for my heating and air unit replacement, which led to a lot of exhausting paperwork. While the representative was nice and informative, I won't use this service again. They paid part of the bill, but not as much as I expected since it wasn't their contractor. It was better than nothing, but not a great experience overall.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Paula, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Renaldo

I had a recent issue with a faulty circuit breaker and needed a water heater replacement. The service from 2-10 has been prompt and responsive, which I appreciate. They've shown knowledge in ensuring their contractors are well-equipped for the job. Overall, it's still a work in progress, but I'm satisfied with their support so far.

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Renaldo, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Michael

I found the service process incredibly easy and efficient. Scheduling my furnace tune-up online was straightforward, and the technician arrived the same day. He even helped with my second furnace without any hassle. Additionally, I was pleasantly surprised by a bonus program I wasn't aware of, which made my experience even better. Highly recommend!

6 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Michael, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Corey

Filing the claim online was very easy. The company company contacted me quickly. An appointment was made within a few short days at my convenience. The The technician was on time and was professional and courteous. He diagnosed the problem correctly the first time, ordered parts, which were received timely and installed at my convenience. They did a terrific job.

4 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Corey, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 11th, 2025

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Peter

They are very easy to get in contact with. Had a response within minutes but due to the fact it WASN'T an emergency, it took days 4 days for service to come out. I was ok with it, as we had the same service company came out again and they were phenomenal.

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Peter, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 25th, 2024

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Lauren

I had a great experience with customer service when my refrigerator had issues; they quickly replaced it, and the whole process was smooth. When I moved in, a plumber resolved my washer problem promptly. The website is user-friendly, and even without a login, I found it easy to get assistance over the phone. Overall, very responsive and helpful!

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Lauren, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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Brandy

I had a frustrating experience with my warranty provider. They didn't replace my appliances with the same brand or match all features, which is misleading. While their service can be excellent, the quality of their vendors varies greatly. They need to improve their policies for better customer satisfaction.

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Brandy, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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Cameron

I had a great experience with the service team. They quickly addressed my washer issue and made scheduling easy for both plumbing and electrical work. Even as a new policyholder, I found it simple to get assistance without needing to set up a login. Overall, very helpful and efficient!

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Cameron, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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Eric

I had a frustrating experience getting my washer and dryer fixed; the service was disorganized and left me without a washer for a long time. On a positive note, my refrigerator replacement went smoothly, and the technicians were friendly and knowledgeable. Overall, the service quality was inconsistent.

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Eric, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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Greg

I had mixed experiences with customer service. They took a while to address my dishwasher issue, but were quick to respond when my air conditioner broke down. Communication can be tough, with long wait times on the phone, but they are proactive in resolving work orders. Overall, decent service with room for improvement.

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Greg, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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Dawn

I've had mixed experiences with my warranty service. While some technicians are excellent, others are incompetent and a waste of time. The coverage for appliances is misleading, as they don't replace like-for-like brands or features. It's frustrating to pay service fees for corrections. Overall, the service needs improvement, especially in vendor selection and clearer coverage details.

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Dawn, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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Scott

I had a great experience with their service. When my ice maker broke, they quickly replaced it. Their response time is impressive; every time I need assistance, they are prompt and send someone to help. The claim process was easy, and the repair was done excellently. Highly recommend!

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Scott, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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Umar

I've had a few occasions needing assistance, and each time, the service has been prompt and effective. Recently, my leaking faucets were fixed right away after I submitted a work order. I'm consistently impressed with the responsiveness and reliability of the team. Highly recommend their service!

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Umar, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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Ricardo

I've had consistently great experiences with this service. They respond quickly and always send a technician to address any issues. Scheduling is easy, and I've never had to wait long for help. I often recommend them to others because their service is reliable and efficient. Highly satisfied!

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Ricardo, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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Victoria

I've had mixed experiences with my service claims. While 2-10 has been responsive and helpful, dealing with Sears for my refrigerator repair has been frustrating and slow. After months of waiting for assistance, I feel let down. It's clear that the issue lies with the service provider, not 2-10.

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Victoria, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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Ernie

I recently had a plumbing issue and initially faced a frustrating experience with a contractor who tried to charge me more than expected. However, the next technician was excellent, waived the fee, and successfully installed my hot water heater. Overall, I've had quick responses and good experiences with repairs, including a timely air conditioner fix. Highly recommend!

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Ernie, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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John

I've had a positive experience with the warranty service. They've consistently sent friendly and helpful technicians who address my issues quickly. Although I can't recall specific instances, their support has been reliable, and I have no complaints. Overall, I'm satisfied with their service.

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi John, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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Jim

I recently had an issue with my bathroom air vent and was pleasantly surprised by the knowledgeable and friendly service from the plumber who fixed it. Although it took some time for the company to contact me due to my part-time residence, their communication has been good, and I've been satisfied with the results of their service.

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Jim, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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Alphonse

I had a great experience with the service team. They quickly fixed my dishwasher issue and addressed a problem in the bathroom that I didn't notice during installation. The technician was knowledgeable and professional, making the process smooth. Overall, I'm satisfied with the service provided!

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Alphonse, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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Anonymous

I had a sudden electrical issue, but the service was prompt and efficient. The electrician arrived quickly and resolved the problem effectively. Overall, my experience was positive; the team was responsive and kept me informed throughout the process. I appreciate the fast and attentive service!

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Anonymous, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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Alberto

I had a great experience submitting a service request, despite a minor glitch on the website. The contractor was assigned quickly and reached out to schedule promptly. The mechanic who fixed my dishwasher was knowledgeable and professional. Overall, I'm very satisfied with the service provided!

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Alberto, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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David

I had a technician come out to fix my washer, and he quickly diagnosed the issue and ordered the necessary parts. The repair process was smooth, and I'm satisfied with the results. Overall, I'm happy with the service, but I don't feel the need to elaborate further.

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi David, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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Wayne

I had a leak in my kitchen sink and the warranty service sent a plumber who replaced it efficiently, though I was disappointed with the charge for fixing multiple issues on the same day. Overall, submitting a request for service was easy and straightforward, but I wish the pricing policy was clearer.

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Wayne, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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Emilia

I had mixed experiences with 2-10. While I faced issues with a significant plumbing bill that wasn't covered, their quick response and service for my toilet replacement were impressive. The plumber they sent was excellent, and I appreciate their customer service. Overall, I value their support and will continue my policy.

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Emilia, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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Anonymous

I've been really disappointed with the service lately. I reached out for help and still haven't heard back. While I’ve had better experiences in the past, the current delays and glitches on the website are frustrating. I hope they can improve their response time and communication soon.

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Anonymous, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Sep. 19th, 2024

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Annette

I had a plumbing leak and was disappointed that 2-10 directed me to my homeowner's insurance, despite having coverage. The repair process had its challenges due to limited knowledgeable professionals, but overall, their promptness in assigning help was commendable. My recent experience with their plumbing service was excellent.

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Annette, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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Douglas

I had a great experience with the service for a recent plumbing issue. The contractor was knowledgeable and friendly, quickly resolving the problem. Communication with the company has been excellent, and they've consistently sent experienced professionals. Overall, I've been very pleased with the service and would recommend it to others!

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Douglas, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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Kaysia

I had a mixed experience with 2-10 Home Warranty. They were quick to assign a company for my garage door issue, which saved me a lot of money. However, I faced some disappointment when they directed me to my homeowner's insurance for a plumbing leak that I thought was covered. Customer service was generally prompt, but I had to navigate a bit to find knowledgeable help.

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Kaysia, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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Erik

I recently used my warranty for repairs on my dryer and garage door opener, and the process was seamless. Claims were easy to file, and response times were impressively quick. The technicians were knowledgeable and provided excellent service. Overall, I had a very positive experience with prompt customer service and efficient resolutions.

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Erik, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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Dennis

I recently had service for a bathroom vent issue. The technician was friendly and helpful, but I struggled to remember the specifics of the visit. I've used the service a few times, and while the techs have been great, I found the response time from the dispatch could be improved, especially since I’m not always at my summer home.

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Dennis, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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James

I had a great experience with the service team. They promptly addressed my hot water heater issue, and the technician was friendly and waived the service fee. I've also had excellent service for my garage door opener and ice maker replacements, with quick responses and thorough work. Highly recommend for reliable and efficient service!

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi James, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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