2-10 Home Buyers Warranty Reviews
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Verified Customer
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Pamela
I recently had an issue with a leaking outside hose bid figure, which I submitted online. The technician came over, tried to fix it, but ended up replacing it. The process was smooth and easy, with no problems. Online submission was convenient, and I've never had issues with coverage. Overall, a positive experience.
5 months ago
Reply from 2-10 Home Buyers Warranty
Hi Pamela, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Jun. 25th, 2024
Verified Customer
Review Source
Diana
It was the A/C unit. It was blowing cold air, and it just kept going and going and going. And they came and they fixed it. And then prior to that, the garage door. I love 2-10. I refer them to everybody. They're nice, and it's easy to use. I'm kind of old school, I'd rather talk to somebody than just do it online. But if it's not major-major, I'll do it online. But if it's major-major, then I'll just call and talk to someone directly. And everyone's super nice, I've had real turnaround time. The contractors are quick. I've never really had to have someone come out more than once or twice, they get it done the first time.
9 months ago
Reply from 2-10 Home Buyers Warranty
Hi Diana, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Feb. 5th, 2024
Verified Customer
Review Source
Muriel Jones North Carolina
10 months ago
Reply from 2-10 Home Buyers Warranty
Hi Muriel Jones, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.
Jan. 18th, 2024
Verified Customer
Review Source
Marina
I didn't have any issues. I spoke to a representative at the beginning of this month or the end of last month concerning the issue that I had and concerns as to how the company was going to actually help me out. And the young lady that I spoke to, I think her name was Amina, was very nice. She was very educated about the different policies and programs that y'all had with 2-10 Warranty. And so with her customer service alone, it made me feel comfortable with asking the questions that I need to be asked concerning my home. She provided great feedback and she knew exactly what she was talking about when it came to the actual warranties for our home.
11 months ago
Reply from 2-10 Home Buyers Warranty
Hi Marina, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.
Dec. 13th, 2023
Verified Customer
Review Source
Antiniqua
I like 2-10 Home Warranty because it's saves you a lot of money and time. Great company for all your home warranty services and/or needs
2 months ago
Reply from 2-10 Home Buyers Warranty
Hi Antiniqua, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.
Sep. 27th, 2024
Verified Customer
Review Source
Susan
I recently had a good experience with a warranty service for a leaking kitchen sink, as they sent a plumber who resolved the issue efficiently. However, my current request for assistance has been disappointing; I haven't received any follow-up or scheduled visit. While the initial request process is straightforward, the lack of communication has left me frustrated.
2 months ago
Reply from 2-10 Home Buyers Warranty
Hi Susan, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Sep. 19th, 2024
Verified Customer
Review Source
Edward
I recently had a positive experience with my washing machine repair, but my AC repair has been frustrating. After the contractor diagnosed the issue, I haven't received any updates, and my AC is still not working. Communication has been lacking, leaving me disappointed. I hope for better service next time.
2 months ago
Reply from 2-10 Home Buyers Warranty
Hi Edward, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Sep. 19th, 2024
Verified Customer
Review Source
Margene
i had a luxury coverage and they declined coverage on an ac they had been repairing thru ought my contract for years by claiming it was nature … crazy…. looking for other coverage
2 months ago
Reply from 2-10 Home Buyers Warranty
Hi Margene, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.
Sep. 17th, 2024
Review Source
John Ailand
excellent website allows requesting service immediately if an emergency or at a time of your convenience. reasonable cost which you can pay monthly or annually.
technicians are friendly and well skilled.
1 month ago
Reply from 2-10 Home Buyers Warranty
Hi John Ailand, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Nov. 1st, 2024
M H (MSU)
I personally recommend signing up with 2-10 home warranty and highly recommend getting the supreme coverage to ensure that you the most coverage for your homes appliances. I can honestly say that having 2-10 as our Home warranty service is worth every penny.
2 months ago
Reply from 2-10 Home Buyers Warranty
Hi M H (MSU), we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.
Sep. 5th, 2024
Verified Customer
Review Source
Anonymous
I recently had a plumbing issue and contacted my warranty company, 2-10. However, I never heard back from the plumbers they connected me with. After reaching out to 2-10 multiple times, I discovered that the plumbers no longer work with them due to payment issues. This lack of communication and unreliable service has left me frustrated and disappointed with 2-10's handling of my warranty claim.
5 months ago
Reply from 2-10 Home Buyers Warranty
Hi Anonymous, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Jun. 26th, 2024
Verified Customer
Review Source
Merle
The plumbing issue in my secondary bathroom was quickly resolved with flawless service. There were no hiccups - service was requested, technician came out, fixed it, and payment was seamless. Overall, a great experience.
5 months ago
Reply from 2-10 Home Buyers Warranty
Hi Merle, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Jun. 26th, 2024
Verified Customer
Review Source
Kendrick
The service I received was pretty good and accurate. The vendor did an excellent job and came out quickly to fix the problem, unlike previous experiences. I appreciated the prompt response and efficient service provided.
5 months ago
Reply from 2-10 Home Buyers Warranty
Hi Kendrick, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.
Jun. 25th, 2024
Verified Customer
Review Source
Stephen
I recently had an issue with my water heater and called for service. The technician came promptly but unfortunately, the problem was not resolved. Despite this, I must say that the customer service was excellent.
5 months ago
Reply from 2-10 Home Buyers Warranty
Hi Stephen, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Jun. 25th, 2024
Verified Customer
Review Source
Sharon
I had to use this service once due to an issue with my HVAC unit. The experience was not good. The customer service was unhelpful and rude, and the problem was not resolved. I would not recommend this service to anyone.
5 months ago
Reply from 2-10 Home Buyers Warranty
Hi Sharon, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
Jun. 25th, 2024
Verified Customer
Review Source
Marlene
I recently had some maintenance issues in my home that needed attention. The dishwasher stopped working, but thankfully it was promptly replaced. Additionally, there was a leak in my toilet that was taken care of efficiently. I was pleased with the service provided and grateful for the quick response to my problems.
5 months ago
Reply from 2-10 Home Buyers Warranty
Hi Marlene, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Jun. 25th, 2024
Verified Customer
Review Source
Joseph
I recently had some issues with my refrigerator service, but overall, my experiences with air conditioning and heating were positive. The company mostly took care of my needs promptly and efficiently, although there were some hiccups. Despite a few bumps, I am generally satisfied with the service provided by 2-10.
5 months ago
Reply from 2-10 Home Buyers Warranty
Hi Joseph, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Jun. 25th, 2024
Review Source
scolemon
We've had 2-10 Home Buyers Warranties on our homes for more than 10 years and they have saved us thousands of dollars. Their response has always been great. They can't control every action of every vendor they work with, and they were very responsive and brought in another vendor the two times I was unhappy with how a vendor handled things. We will continue to renew each year.
3 months ago
Reply from 2-10 Home Buyers Warranty
Hi scolemon, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.
Aug. 19th, 2024
Jeffrey Jimenez
Amazing services from All Set Appliances and 2/10 Warranty company. I had to use them both for the first time and boy am I happy I made that decision, 2/10 Warranty and All Set Appliances, they both came through and found a solution for my problem. I will recommend both companies as they both lived up to their word. Thank you All Set Appliances and 2/10 warranty. All Set Appliances Technician was very knowledgeable, respectful and truly represented the company very professionally. Thanks bud………….2/10 Warranty representatives are amazing as well as they found solutions and never gave up thank you as well for your patience and cooperation.
4 months ago
Reply from 2-10 Home Buyers Warranty
Hi Jeffrey Jimenez, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Jul. 12th, 2024
Verified Customer
Review Source
Anthony
I had to use my warranty not very long ago because my ice maker wasn't working in my refrigerator. And so I went online and they have a portal set up online for homeowners. I logged in, put in all the required information, and as soon as I hit submit, within like 5 minutes, I got a message back and email telling me that my request had been submitted to a contractor.
9 months ago
Reply from 2-10 Home Buyers Warranty
Hi Anthony, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Feb. 5th, 2024
Verified Customer
Review Source
Seanta
It's pretty convenient. When I first moved into my new home, the dishwasher started malfunctioning, and I had to get a new dishwasher because the dishes just were not cleaning. It took a few times where the guys that come out to service it, but ultimately I wound up getting a replaced dishwasher. You can easily log in online to file a claim. Usually get a response within 24 hours. And the service has always been positive so far. I've referred two of my friends who have purchased warranties as well.
9 months ago
Reply from 2-10 Home Buyers Warranty
Hi Seanta, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Feb. 5th, 2024
Verified Customer
Review Source
Melinda
I needed to use it for my HVAC, and we called somebody to come and fix it. And it took a few days to get out. And then after they finally made it out, even within a 2 weeks time span, the HVAC was still not working, and it was over a hundred degrees outside. And it was very hot inside and it was during the summertime. So it was not a good experience. But they did write off on me to get a private company to come out and fix the problem. And of course, I had to pay the $89 fee and about $300 out of pocket to get it repaired. However, the actual repair would have cost about $1,500. So it just saved me, you know, about $1,300 in the end. I have another one with my oven, but they gave me the option to get it fixed or give me money to actually just purchase a new one. So it was like a heavy discount. They gave me money to actually get a new one.
9 months ago
Reply from 2-10 Home Buyers Warranty
Hi Melinda, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
Feb. 5th, 2024
Verified Customer
Review Source
Christina
I had a broken garbage disposal. They came, they asked beforehand what model it was, and they replaced it immediately. They had the parts readily and available. I would say that they are very convenient. I do very much like their portal which makes it very easy for me to contact them or to submit a claim. They do contact really good contractors, and they're true to their word. We've had them for about 3 years now, and we will continue to pay for them.
9 months ago
Reply from 2-10 Home Buyers Warranty
Hi Christina, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Feb. 5th, 2024
Verified Customer
Review Source
Michael
It was related to replacing a water heater, you know. They contacted the first plumber. This was just before the end of the year, and the first plumber sent out to look at it, and they wrote up kind of an estimate. But then they said they couldn't do the work until the beginning of the year, which would have been about 2 weeks later. So then I asked them 2-10 to route it to a different one, and they routed it to another one and immediately came over.
9 months ago
Reply from 2-10 Home Buyers Warranty
Hi Michael, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Feb. 5th, 2024
Verified Customer
Review Source
Ronald
The most recent time was when I had some problems with my air conditioner. And at first, they came out and did some things which didn't solve the problem. So the same fella came out. They went ahead and found out that I needed, I believe it was a compressor or something like that. It was all he came out and took care of it. And it's been working fine since. The claims process went very smoothly. The company was on top of it, and they kept me in the loop as to what was going on.
9 months ago
Reply from 2-10 Home Buyers Warranty
Hi Ronald, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Feb. 5th, 2024
Verified Customer
Review Source
William Airy Albuquerque, NM
We had our kitchen oven fail and 2-10 Home Warranty has agreed to replace it. They need to improve the people in their call center. One of the people I spoke to could barely speak English and I didn't speak her language. So we weren't able to communicate. And I just got frustrated and had to hang up. But other than that, the people that I have spoken to there generally have been helpful.
9 months ago
Reply from 2-10 Home Buyers Warranty
Hi William Airy, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
Feb. 5th, 2024
Verified Customer
Review Source
jhender02 Garland, TX
Very good home warranty company. Always responsive when I have an issue and there is never any problem in filing a claim or getting someone to come out. I also like that they offer the option of getting a $150 rebate on a new appliance in lieu of having the old appliance repaired. I highly recommend 2-10 if you’re in the market for a home warranty company.
10 months ago
Reply from 2-10 Home Buyers Warranty
Hi jhender02, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.
Jan. 25th, 2024
Verified Customer
Review Source
Shawn
I needed a repair done and it took me three phone calls to find out that my call had been dropped or completed or closed out. But Rick, the guy that does the plumbing, is awesome, he's great. That's all I can say. He's awesome, he's great, and I'm thankful that he's on your team. But you guys are doing great. I appreciate your services and I thank you very much. One more thing is, we can write checks to the company, as I prefer that over cash. There was one service guy that said that he wanted cash and not a check and I didn't like that at all.
11 months ago
Reply from 2-10 Home Buyers Warranty
Hi Shawn, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Dec. 13th, 2023
Verified Customer
Review Source
Allesa
They're quick, as far as I'm concerned. I had a water issue. And they contacted somebody out of Tucson, they said they were coming, but they didn't show up. I got a hold of them, 'cause that's what I was told to do. They said they don't pay like they're supposed to and it's too far away. So I had to try to find somebody locally myself. So that didn't please me very much because 2-10 couldn't find anybody locally. But I don't think it's 2-10's problem. I think that it's people's work ethic problem, in that they can hardly find people to do the work for them locally.
11 months ago
Reply from 2-10 Home Buyers Warranty
Hi Allesa, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
Dec. 13th, 2023
Verified Customer
Review Source
John
I'm approaching 70. A phone is a difficult way to reach out to them, but I had a situation where what was thought to be fixed wasn't, and it was a little difficult to get to a phone person, a live person. But other than that, the issue was handled the following day. There was a part that he had to search for and he just called me today and will be at my earliest convenience to replace it.
11 months ago
Reply from 2-10 Home Buyers Warranty
Hi John, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Dec. 13th, 2023
Verified Customer
Review Source
Cory
2-10 is the best. I’m very thankful that the seller of our home purchased this warranty service for us. We had a series of unfortunate circumstances and 2-10 was there for us 100%. They covered 2 furnaces that winter. One furnace quit on us, then a couple weeks later the other furnace went out. They replaced both furnaces. Then our washing machine failed. We took a rebate to get a new one. Then summer came around and the A/C wasn’t working. They sent someone out to recharge the system, later we discovered it needed to be replaced and they covered the replacement. If that weren’t enough, the dishwasher went out and once again we took another rebate to replace the unit. I’m extremely grateful for their service. Everyone that I had contact with, from the people in the office to the contractors doing the work were very quick to respond, keep you informed, professional in every aspect, and worked to resolve the issues with our systems
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi Cory, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Nov. 15th, 2023
Verified Customer
Review Source
Tom Gainesville, GA
We lost our old HVAC system due to age. We went through the process of getting it repaired and ran into significant issues during the process. As the escalation team took over, it turns out that things got worse. That is until Laurie C from the president's office got involved and straightened out any of the misconfusion and we ended up extremely happy with her and her team! She is an ANGEL! We were in the process of deciding to renew our first year and felt that dealing with 2-10, despite any issues we endured, was well worth the time, investment, and commitment to staying with these professionals. We are quite happy!
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi Tom, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.
Oct. 6th, 2023
Verified Customer
Review Source
WeezyD53
2-10 Home Buyers is great, but some of the contractors they hire are not so great. They cause 2-10 to have a bad name. One electrical contractor sent someone to fix my problem. He assumed the switch on my electrical box was causing the problem, so he changed it, and the problem seemed to be fixed. I paid him and he left. But as soon as he left, the problem happened again; so the switch was not what was causing the problem. When I called for him to come back, he refused and refused to refund my money. 2-10 had to send another contractor out. He refused to leave until he found out what was causing the problem. He went up into the attic, which the other contractor did not do, and found what was causing the problem and fixed it. I have not had the same problem again.
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi WeezyD53, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
Sep. 27th, 2023
Verified Customer
Review Source
Anonymous
They're very responsive. I just used it for my dishwasher and they sent a company that when I call the company directly I have to wait for weeks to have them come out. But when I did it through 2-10, they came out within 24 hours. I just had my dishwasher fixed and the guy did a great job initially, but now I'm finding that. when I when I go to push the button (which was the issue that I had them come out for and he got a whole new piece), I have to do it several times. I have to push it and then push the front part of the dishwasher in to close it up. And it doesn't light up properly. So then I have to do it a second time usually before it will do that. And so I'm actually thinking of calling them back about it because I just had them here within the last month. The other stuff that I've had them do has also been very good and very responsive. And they're also quite affordable. And I've never had them say, oh, well, we don't cover that, like you do a lot of times with these kinds of companies - you pay a lot, then you end up hearing that that's not something that they cover.
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi Anonymous, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Sep. 20th, 2023
Verified Customer
Review Source
Scott
Yes, I've used it twice on. I had an air conditioner go out. It was on a Saturday. I called. I had it lined up for Monday that the people come out and fix the air conditioner and, you know, solve my problem very quickly. I've never had an issue with them. Like I said, I've had to use them three or four times now. There's been no issue at all. There's been no hesitation on getting my stuff fixed. As far as the people, when I got on it, it took a little bit of time to get on the phone call to actually connect with somebody. But once I got on there they were very helpful in stepping me to the process and just finding a vendor to come out to the house. And each person that's been different companies come out and each company has been, they've been very polite. They went and did their job and you know did it correctly. So I have no problem with that. I think it's reasonable. I've checked around a different place. I think it's reasonable. Again, I've used them several times and I think it's been worth the money so far.
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi Scott, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Sep. 20th, 2023
Verified Customer
Review Source
Timothy
They're very reliable. And what they say they'll do, they do. Even when there's no contractor that 2-10 deals with in a particular area, what they've done is made it a a very reasonable process in order to get an outside contractor to perform the service necessary to either repair or replace a unit. And I've had that experience twice within the last two years because the difficulty that I have had was in a kind of unusual area like a swimming pool and the the outcome of the the service has been very positive. When we moved to Tennessee, we tried a couple different companies and found that the 2-10 warranty offered the best service for a very good price. I had an electronic unit that went out on the swimming pool and that's not a very normal piece of equipment to have here in Tennessee. So what the company allowed me to do was to contact a local pool company which was licensed and insured who did the service work. And then I was reimbursed for the work that was done up to the limit of the policy, which was pretty seamless. It was painless to have it done like that.
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi Timothy, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Sep. 20th, 2023
Verified Customer
Review Source
Sharon
It's just been a good experience overall. I don't have any complaints at all about it. They say they'll come out and fix it and they come out and fix it. You know that company that they get in touch with the repair services? They come out and fix it within a day or so and then you know it works. That's the main thing. I've never had a home warranty before and it really works. And I think of all the stuff that we could have done in our other home before we moved here that we were paying for ourselves out of pocket, I didn't even know about it. I would say this last repair that we did probably paid for a year's worth of the home warranty. I just couldn't have asked for a better experience and it's been working fine ever since.
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi Sharon, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Sep. 20th, 2023
Verified Customer
Review Source
Eduardo
I had a problem with my washing machine. Unfortunately, the problem was not the washing machine, it was actually a plumbing issue. So the warranty was kind enough not to charge me for the second time the other technician had to come in and check it out. They solved the situation. I didn't have to buy a new washing machine, they just replaced whatever plumbing connections needed to be replaced and everything went great. I really appreciate that they were able to actually take more than one call from me in order to resolve the issue that we had. The company really went above and beyond to make sure I was satisfied as a customer with the results.
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi Eduardo, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Sep. 20th, 2023
Verified Customer
Review Source
Selena
They take the time to explain what's covered and what's not covered and it makes me very comfortable and understanding as a new homeowner. But I wish that a policyholder would not be charged double in the event that there is an identical issue in the same category. For example, for a water heater and a slow drain there might have to be two separate plumbers, and I'd be charged a double fee and I don't feel that's fair. I had to use my warranty for an issue with my water heat and I had a slow drain, but fortunately they were able to dispatch the same plumber so that I didn't have to pay a double fee.
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi Selena, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Sep. 20th, 2023
Verified Customer
Review Source
Carole
They are very, very quick to assign a technician for whatever problem we have. They're always on time, they're always there. And one time the problem was remedied before they got there and there was no kickback or anything. They're just very, very open to working with their clients. And this actually applies to almost every time. I put in the application online, and within 48 hours, just like they say, I hear from a technician and then they set up a date, they come, they charge the fee we had agreed on. And they don't leave until it's done right, till everything is up and working properly. The technicians that we've experienced over a variety of different kinds of issues have all been very, very knowledgeable. They know what they're doing. If they have to come back another day - we've had that happen a couple of times - they've been right back when they said they would be back with what they needed.
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi Carole, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.
Sep. 20th, 2023
Verified Customer
Review Source
Donald
Recently I had an issue with my A/C and it was taken care of the same day. I would love to work for your marketing team and help tell people in my neighborhood about how to how to take advantage of the benefits of having 2-10. With my neighbors across the street, just in casual conversations, I was talking to them about 2-10 home warranty and they were like, OK, yeah, we'll look into it. I would say a month later their air conditioning went out, but they had to pay out of pocket. So if they would empower me, I would definitely recruit the people just within my neighborhood. Probably less than a month ago, the A/C went out and it I'm in Texas, it's probably like 107 degree heat. We needed it done and it got done that same day. I think it was on a weekend and it still got serviced, I think on a Sunday. Less than an hour later, it was taken care of.
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi Donald, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Sep. 20th, 2023
Verified Customer
Review Source
Juan
Pretty simple process to get in touch with people. Sometimes there is a little bit of wait time, but for the most part everybody's been good when I contact them and how I contact them. And then the actual online service to request services works pretty well. They try their best to answer all the questions and most of the questions I've had during services that I've needed they've answered. The minimum fee that you pay up front for services to be provided cover the rest of the bill, and I think it is absolutely worth it. Especially for those unexpected things like being in the middle of summer and having your A/C unit go out.
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi Juan, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Sep. 20th, 2023
Verified Customer
Review Source
Anonymous
I just wanted to get my air conditioning checked before it got too hot out here, and that's the only time that I did use it. They contacted the company for me and the company contacted me to schedule time to come down and the the company was fantastic that they that they picked and I would use them again. They were very responsive. The woman was very helpful when I spoke to them because I wasn't sure the process how to go about getting a company down to to look at my air conditioning. So she was very helpful. She did all the arranging and the company contacted me and it was very smooth and easy.
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi Anonymous, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Jul. 10th, 2023
Verified Customer
Review Source
Cynthia
It was worth it because it probably would have cost a lot more than the minimum I had to pay for them to come out for an HVAC repair. Very kind people, very professional, very knowledgeable and I thank them for their service. My air conditioning unit leaked, so I contacted them. It would have been a Friday or Saturday or something like that. And they reached back to me and told me they would contact the nearest person to communicate with me my issue and I had somebody out within a couple of days. When I call they are able to find someone to come out very quickly and they communicate with you. The knowledge base of the customer service is really good.
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi Cynthia, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Jun. 7th, 2023
Verified Customer
Review Source
Foster
They covered everything in the house that we were looking for to be covered. I appreciate the ease of filing a claim and having the issue resolved. They also have a quick manner responding. If I file a claim within moments they at least let me know it's processing and normally within 24 hours the claim has been processed and assigned to a vendor for resolution. We had water leaking from the pipes below the sink and it was running onto the floor. I filed the claim online and 2-10 had a plumber out within 24 hours, or at least someone contacted me within 24 hours to make arrangements to come out. We've also used them for a pool pump. Same thing, within 24 to 48 hours the claim has been processed and the vendor had been out to at least assess or repair the issue.
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi Foster, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Jun. 7th, 2023
Verified Customer
Review Source
Grace
I was doing some renovations and ran into some plumbing issues. The electrician company that was doing the work saw the hot water heater and there was rust on it and they said, it's old, it really needs to be replaced. And I said okay, I'll call my home warranty. So I did. They told me you'll have to pay the $100 for us to send out somebody to check it and I said that's fine. They sent someone out. They found out that it was from 1985. Then 2-10 said we will, we will replace it and you can get whichever one you want. She told me how much they would pay on a new one. And she said we can send you the check and you can have the same people that's doing your repair do it. So they sent me the check.
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi Grace, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Jun. 7th, 2023
Verified Customer
Review Source
Phillip Graniteville, SC
I'm very pleased. They've been very prompt. They are attentive to everything that I've needed so far and I haven't had any issues. It's mostly positive. I needed to use my warranty when our dishwasher malfunctioned and they had somebody out very, very, very quickly, very prompt. They were able to issue the work order and have somebody at my house and I was actually working with the manufacturer's warranty and because I wasn't getting anywhere with them, I used 2-10 and they were very prompt and got the issue resolved very quickly. I've had some service providers that they contract or have sent out that I've asked to not return back to my house.
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi Phillip, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
May. 3rd, 2023
Verified Customer
Review Source
Bruce Houston, TX
They were professional, they were on time, they met their commitments, did not leave me hanging, did not make make me look for them, they were always proactively pursuing my business. A very, very positive experience and I've shared it with other people that they ought to look at buying one of their warranties. It's a very, very smooth process. I expected to have problems, rejection, fights and that turned nothing above. They were responsive, the technician was out here within 36 hours, they were responsive to the technicians overall assessment of the problem and they were responsive to and fixing the problem.
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi Bruce, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
May. 3rd, 2023
Verified Customer
Review Source
Patricia Duncanville, TX
The last time I had a experience when someone came out, they were supposed to fix an appliance at the house and they didn't follow through. So when I spoke with the customer service representative and made them aware, they were on it right away and then I ended up speaking to someone else in the company and they informed me that if it happened again to notify them, don't call customer service. I guess it's a different department that handles people who don't follow through with the contracts. So they informed me to call them right away and they apologize over and over for the mishap that happened to me. I think it's a good company.
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi Patricia, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
May. 3rd, 2023
Verified Customer
Review Source
Gerald Midland, GA
It's never instantaneous, but the response rate has been very good. We've been very pleased with 2-10 so far and have continued to keep the home warranty for the past two years beyond we've renewed it each year. Within less than a year of having the house during the winter time, the upstairs air conditioning heating unit went out. It was no longer functioning. We contacted 2-10, reported the issue, they sent a contractor out. The contractor basically said that the unit needed replaced and since it was a 20 year old unit, they had replaced both the blower as well as the compressor, the air unit as well as the compressor unit and it cost us $100. So far they have been very timely and have provided good information in case we have not received feedback from the contractor they provided.
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi Gerald, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
May. 3rd, 2023
