2-10 Home Buyers Warranty Reviews

Honestly I don’t know how this company is still in business. My experience with them has been absolutely awful. My claim has been sitting with no movement for nearly 2 months. Want to call and ask what’s happening? You’ll get an automated message that says they “are experiencing high call volume and are unable to take your call” and it will hang up. Want to check the website for a status update? No information. I have a screenshot of when I was actually able to wait in hold instead of it auto hanging up and I was on hold for 2 HOURS before I finally gave up and ended the call myself. This has been months of this. Do yourself a favor and find a different warranty company. My realtor recommended this company and has felt so bad about the service we have gotten from 2-10 that she has sent us an apology note with a gift card to try and help cover the expense of fixing a covered issue our self

I have been a customer for 7 years. I have never filed a claim before. This is my first time filing a claim for my stove top I have been going back and forth with this company for MONTHS now to get this handled. In 7 years I have paid for 2-3 stoves by now. Never late! I filed a claim for my stove top this one time, not even a whole new stove. They sent an adjuster out, then the company claimed they don't have photos he took. I then sent in photos and the representative I was on the phone with claimed she received them. I was told a manager would call me. After waiting for a week of course no one contacted me. I then had to call back (each time I call its 1 hr wait time to speak with someone) That representative claims no photos where received. I sent more photos directly for them to tell me another department has to review it. I have gotten a different answer each time I have called in here. Every time a manager is supposed to call me back nobody does. This company has been giving me the run around for months. It is so easy to make the monthly bill payment but when its time for a claim, this company does not make it easy, convenient, or their pleasure. All that has been done is me taking hours out of my day to stay on hold and get bounced around from department to department. This is literally the worst service I have ever experieneced. Im so disappointed in my experience. Im sure this review means nothing since I was told that there is no way to speak to a manager unless they call you, but since that never happen I won't expect much. Hopefully this helps anyone considering this company.

I have had 2-10 for about 7 years now and will not be renewing after my most recent transaction. We had a plumbing leak which damaged ceiling and wall drywall. It was very minimal and happened on a Friday night. As with every claim you have to wait until next business day usually before you even get contacted and then you are at the scheduling mercy of the service company they select. Due to existing damage and desire to mitigate any further damage we wanted reasonably to get the repair going as soon as possible. The good news is 2-10 does allow you to hire your own contractor with a pre-approved limit minus your deductible. Bad news is that limit isn't enough to do any work, $200 for plumbing. You then have to call to get that price increased if the quoted repair will cost more, which it will for plumbing. Our plumber came out on a Saturday (next day) to diagnose as we called it in late Friday night. Discovered the pipe break in the wall for a $129 diagnostic fee which seemed reasonable. Quoted repair to replace 2 inch copper pipe was $600, also reasonable. I tried calling 2-10 while plumber was there to get increased approval. No answer after two tries Saturday and three tries Sunday. I approved the plumber to repair on Sunday and paid the invoice. Monday I am able to speak to 2-10 and the initial rep denies all payment because I approved the repair. I advised that this wasn't acceptable as I was already pre-approved for $200 and they were not available to make approvals. He came back stating they would reimburse the $129 minus our $100 service fee. I again stated that was unacceptable and asked for a supervisor. After waiting about 10 minutes they advised they would call back. I received a call a few hours later and the supervisor conceded they would reimburse the full $200 but could not give anymore because my pipe was in the wall. Little did I know you have to pay extra for the concealed coverage. Ridiculous as all houses have some concealed pipe. My two cents.....consumers buy these warranties so that when something happens the cost is mitigated and the effort to resolve is minimal. If you want a timely repair for something, which we all do, you have to set things up yourself. And don't do anything over the weekend as 2-10 apparently holds banker hours and will not assist. Lastly don't get fooled with their cheaper plans, because small technicalities like concealed pipe may put the cost on you anyway. I will be shopping our warranty for someone with 7 days a week support and one that covers all pipes, not just those that are exposed. If it was exposed I could repair it.

I have been a 2 10 customer for more than two decades. When I call about a service it is repaired in a timely manner. If I have a problem or concern with the service technician and contact 2 10 the immediately remedy the problem and send a new technician out to remedy the problem and I do not have to pay a second service call fee. I will continue to use 2 10.