2-10 Home Buyers Warranty Reviews

I have been given the runaround for over a month about my washing machine. It has water sitting in the washing machine (due to the contractor) and its been sitting for over a month going on 2 months. My HOUSE SMELLS DISGUSTING because of this and everytime I call they say "oh I'll send an email and have a response in 24hours" it NEVER HAPPENS!!!! ive had to call them about 5 times a day just to get ahold of someone because the hold time is anywhere between 30mins- 1.5 hours that ive been on hold while at work. By the time they actually answer the contractor place is closed. I have a 3 month old baby and they know this and bc of the DISGUSTING SMELL we can't stay in the house and now Im having to pay for another place to stay while still paying for my house!!!!!!!! This is beyond ridiculous I honestly feel cheated!!!!!!!

They do NOT answer their customer service line! Ive called over 10 times trying to reach someone over the past couple of weeks and sat on the line for over 3 hours with NO one ever answering! They give a call back option but it just does a voicemail drop! I cannot even use the warranty that I paid for. NOT HAPPY.

RUN NOW CANCEL THIS COMPANY! We have been with this company for 3 years. We had an issue with our refrigerator. They have continuously send 3 contractors out to say this same thing 3 times. We haven’t had a refrigerator for a month. We try calling. We tried speaking to a managers. No one have help us. Horrible company.

This company is the worst when it comes to claims/repairs! I have been waiting since May for appliance repairs! I have a gas stove that doesn’t ignite on a burner as well as an oven that won’t stay on. I feel unsafe using it. Also with the Thanksgiving holiday approaching I will not be able to cook unless it is repaired. I have a refrigerator that leaks or over freezes and looks like the North Pole at times. When it’s not over freezing it is warm. I have lost foods due to this issue. They sent Sears home services to do the repairs but they keep on setting and then changing or canceling the appointments. Or just set an appointment and not show up! But 2-10 Home Warranty does not fail to debit the nearly $90 payments from my bank account monthly. Not to mention the $100 service call fees that I have paid to two different companies and still no repair! 2-10 and Sears Home Services both suck!!!

2-10 is terrible. Their contractors come out it seems just to collect your $100. Then, they are not allowed to actually fix the problem when they’re there. They need to call 2-10 to get authorization and then come back out at some point in the future to actually fix the issue. I’ve had various contractors out to my house 5 times and they’ve either not fixed the issue at all or took so long that I had to call an out of network contractor. Once my toilets didn’t flush for 5 days waiting on their plumber to get authorization from 2-10 before I bailed and called a real plumber. In addition, if you go out of network, they make YOU call them to get authorization to get a problem fixed and their hold times are insane. Today I was on hold for over 70 minutes! Seems the business model is: Collect your money. Don’t fix your problem (which will cost them). Understaff customer service to save on labor and create such pain from being on hold that inevitably some (most?) people will bail thus saving them money by not having to pay out for repairs. If you’re an investor, their business model probably works great. If you’re a customer, it’s terrible. F- for 2-10 Home Warranty.

2-10 has been the worst experience!!! I contacted them on numerous occasions to have my fridge repaired. It has taken them well around 3 weeks to meet this request and I have come out of pocket almost $200 for a service fee when they told me it would be waived. By far the worst customer service ever and you would be better off with another establishment. On top of that my fridge is still not fixed..

Honestly, I would give them 0 stars if I could. The two major claims I've made for broken stuff they wouldn't cover because of a technicality. First, a broken drain pan which they claimed wasn't a mechanical failure but was due to someone stepping on it or dropping something. The company they used quoted me $300 to fix it without the warranty. I called in another company and they fixed it within an hour for less than $100. And now, my AC goes out due to a broken part in the main unit. However, since they can't just replace that part and have to replace the whole unit the warranty won't cover it. Just utter garbage. Don't waste your money and find a company that will actually pay for your appliances when they break instead of giving you the run around and leaving you hanging when it comes time to actually pay.

Tried to call in to cancel my warranty. Was on hold for about 10 mins and then forced to leave a voicemail. Seemed strange that they would have a specific department for cancelations, that can only be done via phone, that no one is working. Called back in to get sales/renewals. Picked up on the first ring........That should tell you a lot about the priorities of this company. Oh the department that is customer service and sales, both state they can't help with a cancellation. So that's cool. Company does not care about helping you, they just want to make a quick buck.

They're a dishonest company, I submitted a claim and was approved for it. They sent down a company to fix the issue, but that company did nothing to fix the issue ( I later verified that the company is a scam), so after contacting 2-10 that the issue is not fixed they offered me a buyout option that I can hire my own contractor and they'll reimburse me the cost. After hiring my own contractor and laying out the money to fix the issue, I contacted 210 for the reimbursement, they gave me a run around for almost a month and then said that the agent who approved me for my reimbursement made a mistake and that they won't be covering my reimbursement. I advise anyone who is reading this feedback to run with your money to a trustworthy and honest company, don't waste your money on these liars and dishonest company. Trust me I spoke to a dozen of there agents, they're a bunch of liars and won't stand behind there word. A warranty company is based off trust, this company will take your money and not give you anything for it.

I am glad that was purchased by the previous owner of this house because i would not buy this! Water heater needs to be replaced. The tech comes out checks and says that they will submit, which they did and everything went nice and easy. They called and told me that it would cost me only $50 to get it replaced because of contract limitations. I was fine with that, however they could not get the part so they said that they would just payout for the claim and that we would have to get it taken care of. Mind you the plumbing company who was in contact with me the whole time, gave them options of water heaters to purchase so that they could get it fixed. So they are going to pay out $1150, of the $1250 cap that the contract has. I asked them why they are taking $100 off and they could not give me a clear answer. When the plumber came out, I had to pay 100$ service fee as my deductible for the claim. So why they now say that they take a 100 off I have not idea. The plumbing company gave us a quote of $2100 to get it fixed. So my $50 went to $1000. I don't understand a home warranty that can be purchased for something and it not cover it. It is more like a partial warranty at best and that's being generous. I would hate to have an A/C repair.

Had been a loyal customer that had only two small electrical claims in 8 years of coverage, netting a total cost savings of $200. After paying essentially the same rate with exception for marginal year on year increases, they have now increased my base coverage from $783 a year to $1,084 for the renewal year starting next month. This is a 28% year on year increase. I called customer "service" to inquire if this was a mistake and they deferred to their increased costs etc. I tried to reach sales department and ended up with the same overseas call "service" center who were deemed incapable of caring whether or not it could be reviewed further. Clearly the company that was once customer support focused it is clear it is now around ridiculously inflated increases -- 28% annual increase, in times when everyone is watching what they spend. I do not know if the company is under new management or otherwise, but thankfully I have secured an alternate offering even more benefits for less than I am paying now currently even before the ridiculously inflated gouging of trying to coerce customers to renew early only to find that the "free" washer/dryer coverage is smoke and mirrors to mask a 28% hike on base rate that still nets a 20% price hike even when factored in. I asked to speak to a supervisor and "none are available" and one will call you back, which never happened, points for consistency anyway. When the cost of customer retention vs attempted cost of acquisition are factored in, clearly there is no interest in loyal customers and as such time to move on. Good luck 2-10 and might want to review your process and service standards. I am sure others will get the same nice 28% price hike I did and simply deem this egregious rate hikes and questionable "tactics" to mask it under washer/dryer "early renewal promo are unacceptable. Since it seems impossible to speak to someone outside of an unempowered agent, outside of the "call center" wherever that may be, and lack of ability to speak to or escalate to someone to address these questions at noon EST on a Wednesday does not instill faith should I have an issue with a claim it would be handled any better. I even tried the chat function and after 5 minutes of "waiting for an available agent" decided I have wasted enough time on this.

I strongly advise against using this company. My experience has been nothing short of infuriating, especially during one of the most difficult times of my life. Reputable contractors consistently refused to work with them, and it became clear that the company will go to great lengths to avoid paying for repairs or replacements—even for covered appliances. If you're forced to go out of network just to find someone willing to show up, be prepared: you're unlikely to be reimbursed fairly. In my case, I paid $1,000 for a necessary repair and received just $200 in return. This process has been incredibly stressful and disheartening. I would not recommend this company to anyone.

We had an awful experience with Ruffin Robinson LLC. After a washer repair, our ceiling flooded the very next day. When we called for help, the technician responded with extreme disrespect — accusing us of having a "Black attitude," saying he was "from the hood," telling us to "shut up," and refusing to come back to fix his work. We had to hire a water restoration company ourselves. They had to tear up carpet, remove padding, tile, and baseboards. We were forced to stay in 95-degree heat for a week with no option to stay elsewhere, leading to stress, sleep deprivation, and financial hardship. Clearly, 2-10 Home Warranty doesn’t care about the value of their customers because their mission statement and core values are not reflected in the people they hire to represent them as a company. This experience showed zero professionalism or care and violated every value a homeowner should expect. We are left with damage and ongoing costs, and my family felt unsafe in our own home.

In addition They review your review to see if they will post it Hah haa joke all the way to leaving a review - what comes around goes around They will see what doing dirty fraudulent business is like 👍.

I called in May to renew my policy and it was renewed. I called today to put in a claim, and they said my policy wasn't renewed. They offered to let me renew, but it doesn't go into effect for 30 days, so it doesn't do me any good.

I would give 0 stars if that was an option, I have been without air conditioning for 20 days. We have been told different things from each person we spoke to, spent hours on the phone, and on old for the last 20 days, and the is still no end in sight because today when they finally came to replace ac, they had wrong parts and now the warranty won’t authorize so we still don’t have ac while our region is over 100 degrees and having excessive heat warnings. This is the worst company I have ever had the misfortune of giving money.

I’m clicking one star because no stars is not an option. Absolutely the worst decision we have made is using 2-10 Home Buyers Warranty. This past winter we noticed our electric bill was way too high. We contacted 2-10 HBW to get someone out to look at our heater. The company (selected by 2-10 HBW) had no website we could review. The selected HVAC repair came out, claimed he had fixed the problem. Long story short 2-10 HBW selected HVAC repair men came out at least 6 times and never fixed the problem, we ended up coming out of pocket for a new HVAC system. A few weeks later we had a water leak in our pipes in the back yard. We had to shut off our water, so we had no water. When we requested a plumber through 2-10 HBW website we got no response for several days, so we called them. They stated that they could not find one of “their plumbers in the area who had availability “ but that I could reach out to an outside contractor and send 2-10 the invoice. Of a plumbers bill for $482.00, 2-10 HBW only paid $100.00. We have had nothing but problems with 2-10 HBW and the so called techs they send to our house. So far we have come out of pocket over $11,000.00. We pay around $90.00 a month and have for more than a year and we end up coming out of pocket 75-100% on all repairs. Good advice, what ever you would pay 2-10 put in savings and pay for repairs yourself. Your going to anyway.

Review for 2-10 Home Buyers Warranty I am extremely dissatisfied with the service provided by 2-10 Home Buyers Warranty. The contractors they employ are subpar, and their work has consistently been of poor quality. Despite multiple escalations, the escalation and management teams have been unresponsive and ineffective in addressing my concerns. I have experienced significant delays in the replacement and repair of appliances, even when these issues pose a harmful health risk and cause damage to my home. The lack of timely and effective resolutions is unacceptable and has left me frustrated and disappointed. I strongly advise against using 2-10 Home Buyers Warranty due to their unprofessionalism and inability to provide adequate service.

Fraud company. I have been dealing with this company for past 2 months for a single cooktop. The customer service tries to be really nice over the phone but you will not receive no services what so ever. I have left a review on google as well and received a message from the owner, so far I have not received no services. I have been eating outside because I don't have cooktop to prepare food. waste of money and do not rely on them. their technicians have no clue what they're doing and they all have lack of knowledge about repairing. They play with you to delay paying for the new appliance and make you tired at some point and you give up.