Brinks Home Security Reviews
9.3
Overall Score
Katie Fried
Brinks is hands down the worst company I've ever worked with. We use security cameras in our gymnastics gym to ensure the kids and coaches are safe, and they worked perfectly with Cox. As soon as Brinks took over we started having issues. I've now had 3 separate appointments with techs that tell me "I don't know how to fix this", don't have their own equipment (one tech used my personal laptop for over 6 hours during my workday AND didn't have a necessary HDMI cord), and have been without service for close to a month. I've spent more time on the phone with customer service than I can say, and not one person has apologized, been empathetic, or shown any concern. They refuse to prioritize getting us a new appointment, and I've had to wait weeks in between techs coming out. This has become a liability for my business and they refuse to even transfer me so I can speak with a supervisor. Please, please - save yourself the headache!
3 weeks ago
Reply from Brinks Home Security
Hello Katie. Thank you for taking the time to leave a review. We are sorry to hear about your experience with the transition from Cox. If you are needing additional assistance with an appointment, please feel free to email us at socialmedia@brinkshome.com, providing the account information and code word, and we will get back to you. Thank you. - Paul H.
Nov. 20th, 2025
Linda Graef
The fact that they only have 3 day warranty’s and they’re cameras in the back was very blurry we called called tryed to cancel several times … unfortunately they will not let you outta the contract… Guess we will have to Go to Court … I have a lady friend who’s in her 70’s these peoples have no compassion… when you have an emergency they call your phone doesn’t come through the security system in the house .. she’s a fall risk …we need better service… these people are a joke .. be careful people!!!! They only give you 3 days .. but online they say 30 days … very bad experience they don’t care about their customers… we want out of the contract… 3200.. plus Whst a joke … cameras are very blurry .. .. no visual… please someone contact me if you know how this lady can get outta her contract … she’s in her 70’s not in good health… people take advantage of elderly people all the time .. it’s sad … my email srwd12345@aol.com 757-269-1396…
4 weeks ago
Reply from Brinks Home Security
Hello Linda, thank you for your feedback regarding your experience. We have located your account and will be reaching out to you with two business days. -Paul H.
Nov. 11th, 2025
Review Source
PoloGrill GM
Business Security account was passed from Cox Communication to Brinks on 4/8/25. The billing agreement was to remain the same. Phone conversations requesting service on inoperable cameras were ignored for 8 weeks. Billing Dept never contacted us to resolved inaccurate billing. Seven conversations with seven different representatives all stating " You will be contacted in 24-48 hours to resolve your issues never manifested. Your customer service is broken. All we have received from Brinks is past due billing statements with inaccurate charges. Upon notification of ending our poor service with Brinks, an agent requested we return 10 year old cameras installed by Cox Communication. We were informed a mailing label would be emailed. Nope and Nope. Your company's acquisition of Cox Communication Security division is a failure.
4 months ago
Reply from Brinks Home Security
Hello, thank you for your feedback regarding your experience after the transition from Cox Communication. Rest assured, we’d like to help address this. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details, contact info, and we will reach out to you . Thank you. -Paul H.
Jul. 30th, 2025
Review Source
chris ketner
To be honest with you, I wasn’t gonna write a review, but I decided I’m going to this company is the worst company I’ve ever had to deal with you pay a premium for a service that they don’t provide to you. I was with them for many many years and they still treat me like I’m a piece of crap. I am so highly disappointed in them. I just wanna get you locked into a contract then they don’t care about you. That’s what they did with me. They didn’t care if my equipment work or not and then was lied to multiple times and then when I decided I was gonna give them another shot. They never called me back to set up an appointment for the technician to come out. They tell me one thing and do another. I waited for over 24 hours after they told me that it would just take him a minute why is scheduling so difficult I would just spend the extra money and go somewhere else. It’ll save you a whole lot of headache
4 months ago
Reply from Brinks Home Security
Hello Chris, thank you for your feedback regarding your experience. Rest assured, we’d like to help address anything that you need. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.
Jul. 25th, 2025
Quiana
I had been with Brinks for 9 years or more. The whole time I was there I was having problems. They were always so smart when you called in to have them troubleshoot your equipment. They acted as if they hated their jobs. I also didn't like the idea of the technicians came out and installed my cameras on the roof. I felt like it was done purposely so they could have to come out and then charge a 75 dollar fee. My last deal breaker was when my back left camera was out and I called to have them troubleshoot it. They told me that they couldn't troubleshoot it because they needed to get deeper into it. So they asked me to climb up on the roof and that was after I told them I had just had back surgery. They said well unfortunately we will have to send someone out. So I went outside to see how far up they had put the camera up there. How about I noticed that they didn't even run the wires inside the house so nobody could just come and unplug them. They had the cameras plugged up right on my deck. So somebody could have just came and unplugged them and did anything to me. I guess they didn't care because that was the second time they had to install because the first time they just ran the wires through my grass in the backyard. Now everyone knows that any animal can get back there well that's what happened and the wires were chewed on. So I'm calling for over a week to try to cancel my service and get a copy of my contract . They kept sending my stuff that was expired. Then one representative said I know you feel like we're not trying to give you what you need but I promise that's not the problem. If it wasn't the problem why would you even bring that up then she tells me that they generate their notes but the computer goes in and put their own notes in. I said well if that's the case why do they need you if the computer is going to have to put the notes anyway because the previous agent put i said I would think about the offer when I told her that I already had new cameras installed and they're cameras was taken down so with that being said why would I say that and I know I didn't so she's lying because I wouldn't have taken any offer she had given me especially when she's saying that I would have to extend my contract so no and this is one of the reasons I left because of stuff like this.
4 months ago
Reply from Brinks Home Security
Hello Quiana, thank you for your feedback regarding your experience. Rest assured, we’d like to help address your concerns. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.
Jul. 23rd, 2025
Review Source
Alva Anselmo
My second keypad stopped working. I tried several times to connect it to the main panel to no avail. I spoke to a technician. Followed her directions and still no connection. I told them I would call back. When I did, I was cut off twice. Nothing was noted so I had to repeat myself three times. I was finally told that I had to pay $75.00 for a technician to come out and was told to get an equipment warranty for $11.99 a month. I scheduled a tech visit for two weeks later. In the meantime I got the second keypad to work and cancelled my tech appointment and the warranty.
I am still paying for the equipment installation, or I would cancel my account.
POOR CUSTOMER SERVICE!
4 months ago
Reply from Brinks Home Security
Hello Alva, thank you for your feedback regarding your experience. Rest assured, we’d like to help address your concerns. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.
Jul. 18th, 2025
Review Source
Kelly Schnoor
Had to select 1 star because ZERO wasn’t an option! We have been Alarm.com customers for many years before Brink’s bought them out. My previous contract had expired. I LOVE not being on a contract. Needed a couple of water sensors, so extended the contract to wave the service fee.
My alarm has not worked properly for over a week. They were scheduled to come out tomorrow, but they said the technician canceled yesterday morning. So now they are supposed to come NEXT Thursday.
Kicker of it all??? When I explained to one of the Brink’s customer service folks, I told them ADT could come out same day or next to put a whole new system in. She said, well WE could do the same thing if you wanted a new system… They say “I’m the best part about Brinks”, their actions are no where near that.
4 months ago
Reply from Brinks Home Security
Hello Kelly, thank you for your feedback regarding your experience with your scheduled appointment. Rest assured, we’d like to help address your concerns. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.
Jul. 18th, 2025
Review Source
KIndah & Joe Brennan
Unfortunately, we havent had our equipment working in over 2 years while payin $54 a month until I called and was told they would come fix the sensors and install another camera. After Brinks purchase our service from AT7T several years bck they have honored our rate until this past year when they increased it to $55, before we noticed. We called to cancel and moved to another company and was asked to give Brinks another chance and that they would lower our rate. Our rate only dropped $8 per month after they added the $8 warranty. They also notified us after we decided to stay that the earliest they could have a technician come out and fix our sensors and system and install another camera was a little over 4 weeks and would be done on June 23rd and that the technician would call 1 or 2 days prior to give us a time frame for that day. This never happened and the tech even put that he did until I called and was trying to cancel service again and the retention team member checked and said I was correct that the tech called me the day of in th afternoon to reschedule. When . The retension team member was nice and tried his best to offer us a couple months since we still didnt have service and then drop our rate to $27 a month, but was told the soonest we could get them out was August 4 which was another 5 plus weeks from then. I cancelled service right then and there. The fact that Brinks couldn't even get a technician to fix our system for over 9 weeks is unacceptable and horrible service. Brinks told us that in some areas they have fewer technicians, but Simi Valley is a large city and I was able to switch companies and get the system fixed and sensors replaced and new camera 3 days from the time I called the new Company and they also are a Brinks 3rd party. We were also told told that new customers can get there installed within a week if not same day. I have never received such bad service and have 2 store locations that use another company who also uses Alarm.com fo the app. I have great service with them and pay less. What happened to Brink security??? I cant use them or recommend them to anyone after being treated and lied to like that. I will copy and paste this under our Google reviews as well.
4 months ago
Reply from Brinks Home Security
Hello KIndah & Joe Brennan, thank you for your feedback regarding your experience. We are sorry to hear you leave because of this. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.
Jul. 18th, 2025
Chuck Yeager
First, the young man who assisted me is absolutely 5 star! He was calm, kowledgable, polite and got my problem solved.
That said, the company is an absolute rip off ... I called to cancel my service several years ago. The lady who was "helping" me convinced me to change my service and lower my price. She said nothing about a 5 year contract, and I never signed any such contract. When I repeqted my desire to cancel 3 years ago, the company insisted on me paying the full term of my "Contract"...
Not having the resource or patience to sue, I simply threw away $500 a year ... until today, the young man helped me cancel. I still had to pay the balance of the 5 years, but he did get me a 20% discount.
4 months ago
Reply from Brinks Home Security
Hello Chuck, thank you for your feedback regarding your experience. We are happy to hear that your recent experience was great, although we are parting ways. If you need any additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details call us at 800-447-9239. Thank you. -Paul H.
Jul. 18th, 2025
Review Source
Tara
I would give Brinks home security 0 stars if I could. From the moment our equipment was installed we had problems! The equipment rarely worked, and when we would call customer service they were rude and unhelpful. Each time a technician was scheduled to come out and troubleshoot, they wouldn’t show up and no one would even give us a courtesy call to say they wouldn’t be coming. I would NEVER recommend Brinks home security to anyone, and will continue to actively let any and everyone know what a truly atrocious experience we have had with this company! After reviewing your Google, Yelp and all social media platforms I now know my experience is not unique. Brinks has a sub par product and they place little to no value on the customer experience. Goodbye and good riddance!
4 months ago
Reply from Brinks Home Security
Hello Tara. I am sorry to hear of your experience with the start of services with us and understand your frustration. We regret any inconvenience that may have been caused. Rest assured, we’d like to help address your concerns. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you.
Jul. 10th, 2025
Verified Customer
Review Source
joy Carson, CA
I initially wanted to try out protect america and got 2 alarm systems for me and my parents (2 different households). The guy I originally talked to said he would get me a deal if I got 2 instead of 1 system. originally, was only intended on getting service for my parents but regretfully I decided to give this company a try. I received my equipment. Installed my parents system which took about 4 hours, unlike what they advertise of taking 1 hour or "my grandma was able to install on her." Feel bad for that grandma, probably took her a whole day. I sent my equipment back on time before the 30day free trial deadline. I spoke with Vanessa in cancellation department she persuaded me to continue with service. My gripe at the time was that the monthly was too high. Unfortunately for me and luckily for the company, I'm bad at math... she was able to bring down my monthly but unbeknownst to me for a longer period of time (from 24 months to 36 months) which in reality I'm paying more for the service which didn't help me at all, financially. So protect america took more money from me and currently still are. Never did I receive my equipment I sent back which is the main box though protect america though they are still charging me, monthly, for an alarm service I have never installed. I tried several times in the beginning to get a hold of people to help me through this situation to try and cancel but since I've signed another contract that Vanessa sent me, I am past the 30 day free trial, which was never explained to me. What I thought, after signing another contract, was that I had another 30 days from that contract with Vanessa but in reality it's 30 days from the original contract. So now I'm stuck with them billing me every month $33.99 for a service I'm not receiving or cancel the contract but having to pay for the remaining months which totals out to more than $2000.00. And on top of that, have their company's representatives calling my phone and leaving messages at least 5 times a day. How a company can get through cheating out their unsatisfied customers is beyond me. I checked on BBB as well and it looks like a lot of people are on the same boat as me. This company is crooked and I would never recommend them to a soul.
7 years ago
Reply from Brinks Home Security
Hey Joy, we’re sorry to hear about your situation. At Protect America we strive to make the installation process as easy and intuitive as possible. If you’d like, could you DM us some additional details so that we may assist you? Thanks and please let us know if you have any questions!
Aug. 7th, 2018
Verified Customer
Review Source
Anonymous Los Angeles, CA
My last conversation with their customer support was not very well. I was experiencing a severe situation of domestic violence, and not only were they unaccommodating, they started enforcing rules that have supposedly been in effect, but didn't get placed into effect until the moment I told them that I was experiencing this problem. I've been a customer for over 5 years, and my loyalty was not rewarded. If anything, my children's safety was compromised, and I had never had any of those issues before, but the minute I said it was a domestic violence issue, the rules applied all of a sudden. If I had the where to do it, I would probably file a lawsuit against them, because they jeopardized my safety, and my children's safety. I'm sure they're very nice people individually, but they just hide behind their so-called warranties. Initially, it was a good fit, but when I needed them the most, they weren't there. Under the banner of Protect America, they can be cold and coward and that's not what that system is for. The system is for protection and safety, and in the last year, they have grossly failed at that, at least for my safety. I will no longer do business with Protect America.
8 years ago
Review Source
Kathy Hagan
Was trying to cancel service because it was on my mother’s house and she’s now deceased but the rep wouldn’t listen and kept trying to sell me on transferring it to my house. When I finally relented and asked her to email me more information on the medical option and the offers she mentioned, she said she would but the only email I received was this review request. I want my services cancelled immediately and receive a confirmation.
4 months ago
Reply from Brinks Home Security
Hello Kathy, thank you for your feedback regarding your experience. Rest assured, we’d like to help address this. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and we will reach out and contact info. Thank you. -Paul H.
Jul. 29th, 2025
Review Source
Treasa Jeffcoat
All I want to do is cancel my service and was told I could not without buying out my contract at 80%. That would be close to $1,000.00. This is ridiculous. I would never refer anyone to this company. When I purchased my home is 2011, my contract was with Alarm.com. Then Brinks bought them out and I have had nothing but trouble since then. I will not be extending my contract. It appears my contract was extended last year without my knowledge. I never received anything until today via email.
4 months ago
Reply from Brinks Home Security
Hello Treasa, thank you for your feedback regarding your experience with needing to cancel service. Rest assured, we’d like to help address our cancellation policy with you. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details, contact info, and we will reach out to you . Thank you. -Paul H.
Jul. 30th, 2025
Review Source
Rosemary Nice
Negative 5 if that was an option.
I have not had one good experience with this company. Started with the lies your representative pitched to make a sale, then the install, the quality of the equipment, updating payment method, to simply getting a copy of a receipt. This is not at all a good company to have to monitor your security. This company has not done anything positive for me to feel I have someone who will be there if I ever needed their help.
4 months ago
Reply from Brinks Home Security
Hello Rosemary, thank you for your feedback regarding your experience. Rest assured, we’d like to help address anything that you need. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.
Jul. 25th, 2025
Review Source
Cindy Fescoe
Our family has had nothing but problems with service and equipment since day one and when we would try to cancel, we were always threatened with the remaining balance of the contract we didn’t know we were under instead of trying to help and be sympathetic to the frustration we were feeling. It was like that every time we called. The only time I had a pleasant experience with any customer service representative was when I finally was able to cancel the service. That is so sad and I couldn’t be happier that we broke free from this Brinks nightmare.
4 months ago
Reply from Brinks Home Security
Hello Cindy, thank you for your feedback regarding your experience. We are ad to hear you have cancelled due to If you need any help with your account, please let us know. For additional assistance, please feel free to email us at socialmedia@brinkshome.com. Thank you. -Paul H.
Jul. 18th, 2025
Verified Customer
Review Source
David Carroll
Attempted on three occasions to reboot my keypad with the ais of the online assistance and once with a scheduled home visit. Have still not been able to restore my keypad and no visit has been scheduled. I was farmed out to a third party for the inhome visit and their schedule was so bad that I would have to wait one month for the visit to occur. Totally unacceptable! I am going to make one last attempt and if I do not get the help I need, I will be reporting this situation to the State to see if they can help. If not I will be terminating the service and transferring to another company.
5 years ago
Reply from Brinks Home Security
David, sorry to hear about your recent experience with us and thank you for bringing this to our attention. If you can please send me your account information to socialmedia@brinkshome.com, I would be more than happy to assist you with this. -Edwin Q.
Nov. 3rd, 2020
Verified Customer
Review Source
Justin Pollard
I have yet to use the systems because the last representative that assisted both my son and I wasn't patient in walking us through the hick-ups of our equipment. I then called and a gentleman answered and he did not come across friendly. No one has called to follow up knowing that my system isn't activated. But ensuring that I sign every document and the comment to a system that not completely operating is disappointing. And I haven't even mentioned the doorbell.
5 years ago
Reply from Brinks Home Security
Hi Justin, Thank you for reaching out. We appreciate your feedback and would like to help answer any questions you may have about your system. Please reply via “Private Response” with the name and address associated with your account. A Care team member will reach out to you once we can verify your customer information.
Apr. 24th, 2020
Verified Customer
Review Source
Laurie Rancho Cucamonga, CA
In some ways I got really good service because they actually reduced the amount I was going to have to pay every month, but they told me they were going to have somebody come to my house to hook up the equipment because I am a senior citizen and I would have trouble doing it myself. After I got the equipment, they told me to find somebody myself to set it up. I haven't been able to get it all hooked up by myself and have had to put it on hold because of construction.
6 years ago
Reply from Brinks Home Security
Hey Laurie - That sounds awfully frustrating. We're sorry to hear that you've had a less than smooth experience installing your equipment. When you have a chance, could you please reply via 'private response' with the full name and address associated with your account so that we can investigate the issue and correct the situation? Thank you again for your feedback and we look forward to hearing back from you.
Apr. 26th, 2019
Verified Customer
Review Source
Robert Schmitt Summerland Key, FL
My Florida house was severely damaged by Hurricane IRMA - and these guys would not defer the contract payments while we rebuilt. So I have paid a monthly premium since Sept of 2017 for an off line system. In my NY house - the sensors fail on a regular basis. The only good thing these guys do is send me constant e-mails that remind me their crummy sensors have failed.
7 years ago
Reply from Brinks Home Security
Hey Robert, we’re sorry to hear about the hurricane damage :(. Also, we definitely want to resolve any issues you might be having with our service or equipment! Would you mind direct messaging us with some additional details so that we can assist you? Thanks and please let us know if you have any questions.
Nov. 29th, 2018
Verified Customer
Review Source
Ivy Philadelphia, PA
Over priced and unreliable. They called everyone one in my family and never contacted the police even after they could not get a hold of me. It was an actual emergency. Also, I didnt live in my house for 8 months after burst pipe. They couldn't help, provide discount, replace anything and I still had to pay with the system not working. They could put it on pause or anything. Once I'm out this contract I'm done.
7 years ago
Reply from Brinks Home Security
Hey Ivy, we’re sorry to hear that our products didn’t work properly during an emergency! At Protect America our customers’ peace of mind is certainly our priority. We do encourage our customers to test their equipment regularly to combat these unfortunate situations. If you’d like, could you please DM us with some additional details so that we can get you some help with your equipment? Thanks and please let us know if you have any questions!
Nov. 29th, 2018
Verified Customer
Review Source
Shannon Cuyahoga Falls, OH
If the fire alarm goes off and I tell them to wave it off the fire department shows up anyway. The control panel has a silent mode but when you go out the door it beeps no matter what. They also need a more upfront cancellation policy. They basically give you like two weeks or ten days to cancel and return and that starts before you even get the equipment so by the time you get everything set up you are a week in. By the time you figure out that it's a terrible system it's too late. Now I'm stuck so it would be nice to have more transparency.
7 years ago
Reply from Brinks Home Security
Hey Shannon, we’re very sorry to hear that you are having issues with our equipment! At Protect America we certainly want to correct any issues you might be having with our service. If you’d like, could you please DM us with additional details so that we may assist you with this? Thanks and please let us know if you have any questions.
Nov. 19th, 2018
Verified Customer
Review Source
ronk Albuquerque, NM
Inferior product. Very poor customer service. Called to cancel alarm, employee was very rude, cops showed up anyway, received a false alarm notice from cops. Would not recommend product - velcro falls off windows and sets off false alarms. Told them i had a small dog, they said no problem & dog will not set off alarm. 10lb dog set off alarm even though sensors were set for 50lb dog. Another false alarm.
7 years ago
Reply from Brinks Home Security
Hey Ronk, we’re sorry to hear that you’re having false alarms. At Protect America we would like to resolve any issues you might be having with our service. If you’d like, could you please DM us with the full name of the account holder so that we may assist you with this issue? Thanks and please let us know if you have any questions.
Jul. 31st, 2018
Verified Customer
Review Source
Liliana Medina San Dimas, CA
They billed us the minute we agreed on a contract even though I still have not received all the equipment they promised me. It's been about 3 months since we've started the contract and we still haven't gotten enough equipment to even start and we're paying monthly bills. I've called many times to get them to send me what they promised and they keep responding saying they'll get me tracking numbers. The whole sales people and customer service is a bunch of liars.
7 years ago
Reply from Brinks Home Security
Hi Liliana, we're sorry to hear about this. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan
Jun. 14th, 2018
Review Source
kim weiss
We have been trying to cancel our service since May. Apparently, they can’t get a tech to come out and disconnect the cameras which are on our roof- we are a car dealer. The cameras don’t even work but yet they continue to bill is monthly. I called repeatedly and they tell me someone will call me back. I am still waiting for my callback.
4 months ago
Reply from Brinks Home Security
Hello Kim, thank you for your feedback regarding your experience with needing to cancel service. Rest assured, we’d like to help address this. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details, contact info, and we will reach out to you . Thank you. -Paul H.
Jul. 30th, 2025
Review Source
Joy Jones
I have no complaints with this company other than them not canceling my service 3 years ago when I requested it. Bri is bought out or took over from my previous company and I cancelled the service, only they continued to charge me and blamed me for a missing document I knew nothing about.
4 months ago
Reply from Brinks Home Security
Hello Joy, thank you for your feedback regarding your experience. Rest assured, we’d like to help address your concerns. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.
Jul. 18th, 2025
Melissa Sewall
8 phone calls to cancel this service. No one was willing to help us out. Dad has dementia and couldn’t remember password. The ONLY customeservice rep that DIDNT hang up on us was the most patient, polite and went well beyond ANYONE else in the department did. Raylin was wonderful and you need more people like her!!!
4 months ago
Reply from Brinks Home Security
Hello Melissa, thank you for your feedback regarding your experience. Rest assured, we’d like to help address your concerns. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details. Thank you. -Paul H.
Jul. 18th, 2025
Verified Customer
Review Source
Nate Igielinski
Too expensive per month and after they took over our 5-year contract with another company Brinks has only increased the cost and did not honor the original 5-year contact per month cost. Unless Brinks can give me a reason to stay, I will drop Brinks after our 5-year contact is complete.
5 years ago
Reply from Brinks Home Security
Nate, thank you for leaving us this honest feedback. At Brinks Home Security we care about your satisfaction and we want to make sure that you get the best deals. I was not able to locate your account. we will gladly appreciate it if you can send us en email to Socialmedia@brinkshome.com with your account information. -Daniela S.
Oct. 26th, 2020
Verified Customer
Review Source
Elizabeth lawson
Horrible.getting thru to speak to the tech support is almost I'm possible right away when I called right before trial was over they gave me run around nd didn't call as said someone is able to bypass system nd they can't figure it out I hate this company it's the worst 1st expierience with home alarm EVER
5 years ago
Reply from Brinks Home Security
Hi Elizabeth, We appreciate your feedback. To improve your experience as a customer, please reply via “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.
Jan. 24th, 2020
Verified Customer
Review Source
Sherelle Hunt Winterville, NC
The service is horrible both in the home and over the phone. They waste a lot of your time trying to troubleshoot every time I call them with same issue. My alarm system cannot be set to away when I leave because it will keep going off as if there is an emergency so my house is not protected! I am so displeased with this Protect America!
6 years ago
Reply from Brinks Home Security
Hi Sherelle,
Thank you for your feedback. We understand your frustration regarding troubleshooting the same issue. I was able to pull up your account and it looks like our Care team was able to warranty out your sensor. Please let us know if you need and further assist with your equipment.
Thank you for your feedback. We understand your frustration regarding troubleshooting the same issue. I was able to pull up your account and it looks like our Care team was able to warranty out your sensor. Please let us know if you need and further assist with your equipment.
Oct. 11th, 2019
Verified Customer
Review Source
Anonymous
The first time I talked to a sales rep everything was smooth , the person was very respectful and show he cared after he got the sale he showed his true colors, also o was told it was a 30 day try out period but when I went to cancel they said the trail period was only 15 days
6 years ago
Reply from Brinks Home Security
Sorry to hear that your experience has been less than stellar. If you don't mind, we'd like to verify that you are a legitimate customer. If you could, please reply with your full name and the address associated with your account.
May. 14th, 2019
Verified Customer
Review Source
Charles
I think you should face a tech., in the area to put the system together. Your people just put it on the back burner. They said, read the directions for the house camera, the front door and the front door camera. I think that's Bs. You need to do better''
6 years ago
Reply from Brinks Home Security
Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!
Apr. 30th, 2019
Verified Customer
Review Source
Karen Auzenne San Antonio, TX
For one it'''s a self installed system and they want to charge you as if they are a full service company. Secondly you have to apply for and pay for your own alarm permit. Lastly, if you want to cancel your service you have to pay whatever your remaining balance is for the duration of your contract.
7 years ago
Reply from Brinks Home Security
Hey Karen, thank you for taking the time to leave us feedback on your experience. While we are a self- install security company, all of our equipment is preconfigured by our security experts to match your unique specifications. It comes ready to use right out of the box, so installing is generally only a matter of affixing it in place. If you’d like, please feel free to DM us with some additional details so that we may assist you with this. Thanks and please let us know if you have any other questions!
Dec. 5th, 2018
Verified Customer
Review Source
Joyce Menifee, CA
We thought it was a good deal but it turns out it was sold to us by a bogus salesman that wasn't actually a representative of your company. I never got a phone call back when I had an issue with it. I've had several issues and nobody has come out to take care of it.
7 years ago
Reply from Brinks Home Security
Hey Joyce, we’re sorry to hear about this!! We always recommend calling the official company to check if they are official representatives before signing with door-to-door salesmen. Could you please DM us with some additional details so that we can look into this? Thanks and please let us know if you have any questions.
Nov. 26th, 2018
Verified Customer
Review Source
Jessica
They're not very customer service oriented. For whatever reason, I can't access my panel through the app anymore. The camera has an SD card but of course I have to reformat the card instead of just deleting it. I think they should come out and install it rather than making the customer do everything.
7 years ago
Verified Customer
Review Source
Tracy Jones Memphis, TN
I have problems with my alarm system, and they tell me that it's offline and they wouldn't award me for the whole month, they only gave me $10. I thought I was secure, but somehow it was offline so I wasn't secure and they still wanted to charge me.
7 years ago
Verified Customer
Review Source
Laura Merrell Shepherdsville, KY
Protect America's equipment is easy to install, but it looks like it isn't very well made. Their monitoring system does not actually monitor. I've had two alarms go off, but have not had anyone from the company call and notify me. They are a cheaper company, but I would not recommend them to anyone.
7 years ago
Reply from Brinks Home Security
Hey Laura, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. Could you DM us with additional information so we can reach out and assist you? Thanks and please let us know if you have any questions.
Jun. 12th, 2018
Verified Customer
Review Source
William Zirlott Irvington, AL
I'm not satisfied with Protect America. They do not provide us with somebody in the area when we need something done to our system.All they do is send the parts and we must do it ourselves. That is very inconvenient because I'm 77 and my husband is 80; we're not able to do that kind of stuff anymore.
8 years ago
Verified Customer
Review Source
Kathryn Emerson Crescent City, CA
I felt like I needed an alarm system, but I'm not pleased because the alarm keeps going off when I go out when I'm out of town and have the law enforcement show up when there's nothing going on. Overall, they're not good, but the sales team is great.
8 years ago
Jille J Glassbrook Las Vegas, NV
I have had nothing but the worst customer service since Brinks took over Moni. 30 minute wait times for customer service. They don't support the equipment they send you. I tried cancelling my account months ago. I agreed to stay when they offered to lower my monthly bill and send me two Arlo Pro cameras. They did not send Arlo Pro they sent regular cameras which apparently I have to pay Arlo to use if I want to monitor on my phone. I have now wasted 4 hours on the phone with Brinks/Arlo and Alarm.com. So of course I tell them I just want to cancel as I wanted to originally and I have to call yet another department and wait another half an hour.
After 42 minutes on the phone with Arlo they tell me that since I got the cameras from Brinks it is Brinks that has to activate them and according to Brinks its is Arlo that has to activate them.
7 years ago Edited September 14, 2021
Reply from Brinks Home Security
Jillie, oh no! I am so sorry that you have experienced this when contacting us. We care for all of our customers and want to ensure that we get you taken care of accordingly. We have found your account with us and will be sure to contact you directly to resolve this matter. -Jacob B
Jul. 10th, 2018
Review Source
M Haylett
I had a 36 months contract, camera has been an issue for 3 yrs. Brinks refused to replace the camera for my entire contract. Must cancel for my safety, camera lacks security.
4 months ago
Reply from Brinks Home Security
Hello M, thank you for your feedback regarding your experience. Rest assured, we’d like to help address your concerns with your camera issue. For additional assistance, please feel free to email us at socialmedia@brinkshome.com or call 800-447-9239. Thank you. -Paul H.
Jul. 18th, 2025
Verified Customer
Review Source
Karen Rousseau Port Orange, FL
The doorbell camera doesn't pick up anything but rain. I was never told there was a cap on the video uploads. The adhesive on the sensors melt in Florida. It's a worthless system
6 years ago
Reply from Brinks Home Security
Hi Karen,
Thank you for your feedback. We would like to answer any questions you may have in regards to your equipment. Please reply via 'Private Message’ with the full name and address that is associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.
Thank you for your feedback. We would like to answer any questions you may have in regards to your equipment. Please reply via 'Private Message’ with the full name and address that is associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.
Nov. 25th, 2019
Verified Customer
Review Source
Kele Piper
My system is not installed the way it should be and I am not using the features as intended. I am not a tech person so to expect me to be able to install and use a system with a phone call is not very realistic.
7 years ago
Reply from Brinks Home Security
Hey Kele, we’re sorry to hear that your equipment is not working as expected. At Protect America we have all of our equipment preprogrammed by our security experts to match your specifications. It should work out of the box without any need to tweak the settings. Could you DM us with some additional details so that we can assist you with your setup issues? Thanks and please let us know if you have any other questions.
Dec. 5th, 2018
Verified Customer
Review Source
Sylvia Horner Durham, NC
My system does not work and it probably don't work because I did not know what I was doing when I set it up. They don't send a person to set it up for you. You have to do it yourself.
8 years ago
Reply from Brinks Home Security
Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!
Apr. 28th, 2019
Verified Customer
Review Source
Anonymous Kansas City, MO
I installed the system myself, and although they helped with some start up process, I set it up. The equipment is kind of out of date, and their customer service is alright, nothing exceptional.
8 years ago
Reply from Brinks Home Security
Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!
Apr. 28th, 2019
Jeff Horwitz
I'm being robbed by Brink's!
BEWARE: BRINK'S DECEPTIVE PRACTICES.
I agreed to renew my contract with brink's for 24 months. I agreed responding to their email. I found out later, there was small print on the email stating I agree to 60 months renewal. This was not apparent to me in the email or I wouldn't sign as I plan on moving.
I would never agree to 60 months.
I don't feel protected by Brink's, I feel scammed by a deceitful company.
9 months ago
Reply from Brinks Home Security
Hello Jeff. Thank you for bringing your concerns regarding your contract term to our attention. We are here to assist you and would like to address any discrepancies you may have identified. Please provide your account information by emailing us at socialmedia@brinkshome.com, and we will respond promptly. -Paul H.
Feb. 11th, 2025
S P
Told me they purchased AT&T security and they would be taking over my existing service. Turns out they tricked me into a 5 year contract. The security panel stopped working last year and they are now blackmailing me saying either I have to pay 450.- for a new panel or continue paying the monthly 50.- until my contract is up! DO NOT EVER DO BUSINESS WITH BRINKS!!!
10 months ago
Reply from Brinks Home Security
Hello S P. Thank you for bringing your concerns regarding your contract term to our attention. We are here to assist you and would like to address any discrepancies you may have identified. Please provide your account information by emailing us at socialmedia@brinkshome.com, and we will respond promptly. -Paul H.
Jan. 31st, 2025
Maher Kasabji Newington, CT
I had to cancel in 2021 after many attempts to contact the company to fix my system
It was not working for few month and tried to schedule someone to come in with no success after that I asked to cancel the service after few month of my request finally I was able to cancel
Now 2 years later I received a text from collection agancy claiming I own them money
I do not owe anything they are trying now to send me to collection agency
Stay away from this company
Service is no good and customer service is horrible and they will scam you for more money and make it very difficult to discontinue the service
1 year ago
Reply from Brinks Home Security
Maher Kasabji, thank you for your feedback, we are sorry to hear your experience was less than 5-stars. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. I have located your account, and I will be reaching out directly to help resolve this for you. Please allow 48-72 hours for us to investigate this matter and contact you via phone or email. We appreciate your time and patience and look forward to speaking with you soon. -Andrea
Feb. 9th, 2024
Sean Williams Arlington, TN
I recently had the displeasure of dealing with Brinks Home Security, and I must say that my experience has left me feeling frustrated and dissatisfied. While I understand that issues can arise with any security system, the way Brinks handles customer service and their cancellation policy has left me with a negative impression.
First and foremost, I was shocked to learn that Brinks charges a steep $75 fee for a technician to come out and fix any camera issues. In today's competitive market, many companies offer complimentary or significantly reduced fees for troubleshooting or repairs. This approach seems outdated and unfair to customers who already invested in their security system.
Furthermore, the assistance I received over the phone was far from helpful. The representatives I spoke with seemed poorly trained and unable to adequately address or resolve my concerns. Rather than providing me with useful troubleshooting steps or potential solutions, I was left feeling like I was being passed around without any real assistance.
The final straw for me was when I decided to cancel my service with Brinks. To my astonishment, I discovered that they have an exorbitant cancellation policy that requires customers to pay the entire monthly fee for the remaining months of their contract, which in my case would be a staggering 20 months! This policy is not only unreasonable but also makes it incredibly difficult and expensive for customers to switch to a better security provider, should they choose to do so.
Overall, my experience with Brinks Home Security has been disappointing. The exorbitant fee for technician visits, unhelpful phone support, and punitive cancellation policy have left me questioning the value of their service. I would strongly advise considering alternative security providers that offer better customer support and more reasonable policies.
1 year ago
Reply from Brinks Home Security
Sean Williams, thank you for your feedback, Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. Please email us at socialmedia@brinkshome.com at your earliest convivence with your account number and any other details about your experience. Please allow 48-72 hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Andrea
Feb. 7th, 2024
Simon Briones Las Vegas, NV
Constantly reschedule appointments; so far, this is my 5th time without explanation. They promised the installation of cameras and the installation free of charge. They made mistakes and every agent stated that they fixed the issue themselves. When you call again there are no records of your previous conversation with them. They ask for proof of verbal agreements (such as the free cameras and installation). They delete appointments and claimed that it was canceled because you did not reply to reschedule (an appointment showed as actively scheduled. You try to cancel your account, but you are stuck with a contract.
If you decide to use this company ask them to give you EVERYTHING in WRITING, including verbal conversations. Don't trust them.
2 years ago
Reply from Brinks Home Security
Simon Briones, we are sorry to hear that your recent experience with us was frustrating. We strive to always provide excellent customer experience and appreciate you reaching out to let us know about your recent issue. Please email us at socialmedia@brinkshome.com with your account information so that we can address your concerns Immediately. Please allow 48-72 hours for us to investigate this matter and contact you via phone or email. -Andrea
Oct. 18th, 2023
