Brinks Home Security Reviews

Brinks is hands down the worst company I've ever worked with. We use security cameras in our gymnastics gym to ensure the kids and coaches are safe, and they worked perfectly with Cox. As soon as Brinks took over we started having issues. I've now had 3 separate appointments with techs that tell me "I don't know how to fix this", don't have their own equipment (one tech used my personal laptop for over 6 hours during my workday AND didn't have a necessary HDMI cord), and have been without service for close to a month. I've spent more time on the phone with customer service than I can say, and not one person has apologized, been empathetic, or shown any concern. They refuse to prioritize getting us a new appointment, and I've had to wait weeks in between techs coming out. This has become a liability for my business and they refuse to even transfer me so I can speak with a supervisor. Please, please - save yourself the headache!

The fact that they only have 3 day warranty’s and they’re cameras in the back was very blurry we called called tryed to cancel several times … unfortunately they will not let you outta the contract… Guess we will have to Go to Court … I have a lady friend who’s in her 70’s these peoples have no compassion… when you have an emergency they call your phone doesn’t come through the security system in the house .. she’s a fall risk …we need better service… these people are a joke .. be careful people!!!! They only give you 3 days .. but online they say 30 days … very bad experience they don’t care about their customers… we want out of the contract… 3200.. plus Whst a joke … cameras are very blurry .. .. no visual… please someone contact me if you know how this lady can get outta her contract … she’s in her 70’s not in good health… people take advantage of elderly people all the time .. it’s sad … my email srwd12345@aol.com 757-269-1396…

I had been with Brinks for 9 years or more. The whole time I was there I was having problems. They were always so smart when you called in to have them troubleshoot your equipment. They acted as if they hated their jobs. I also didn't like the idea of the technicians came out and installed my cameras on the roof. I felt like it was done purposely so they could have to come out and then charge a 75 dollar fee. My last deal breaker was when my back left camera was out and I called to have them troubleshoot it. They told me that they couldn't troubleshoot it because they needed to get deeper into it. So they asked me to climb up on the roof and that was after I told them I had just had back surgery. They said well unfortunately we will have to send someone out. So I went outside to see how far up they had put the camera up there. How about I noticed that they didn't even run the wires inside the house so nobody could just come and unplug them. They had the cameras plugged up right on my deck. So somebody could have just came and unplugged them and did anything to me. I guess they didn't care because that was the second time they had to install because the first time they just ran the wires through my grass in the backyard. Now everyone knows that any animal can get back there well that's what happened and the wires were chewed on. So I'm calling for over a week to try to cancel my service and get a copy of my contract . They kept sending my stuff that was expired. Then one representative said I know you feel like we're not trying to give you what you need but I promise that's not the problem. If it wasn't the problem why would you even bring that up then she tells me that they generate their notes but the computer goes in and put their own notes in. I said well if that's the case why do they need you if the computer is going to have to put the notes anyway because the previous agent put i said I would think about the offer when I told her that I already had new cameras installed and they're cameras was taken down so with that being said why would I say that and I know I didn't so she's lying because I wouldn't have taken any offer she had given me especially when she's saying that I would have to extend my contract so no and this is one of the reasons I left because of stuff like this.

First, the young man who assisted me is absolutely 5 star! He was calm, kowledgable, polite and got my problem solved. That said, the company is an absolute rip off ... I called to cancel my service several years ago. The lady who was "helping" me convinced me to change my service and lower my price. She said nothing about a 5 year contract, and I never signed any such contract. When I repeqted my desire to cancel 3 years ago, the company insisted on me paying the full term of my "Contract"... Not having the resource or patience to sue, I simply threw away $500 a year ... until today, the young man helped me cancel. I still had to pay the balance of the 5 years, but he did get me a 20% discount.

I have had nothing but the worst customer service since Brinks took over Moni. 30 minute wait times for customer service. They don't support the equipment they send you. I tried cancelling my account months ago. I agreed to stay when they offered to lower my monthly bill and send me two Arlo Pro cameras. They did not send Arlo Pro they sent regular cameras which apparently I have to pay Arlo to use if I want to monitor on my phone. I have now wasted 4 hours on the phone with Brinks/Arlo and Alarm.com. So of course I tell them I just want to cancel as I wanted to originally and I have to call yet another department and wait another half an hour. After 42 minutes on the phone with Arlo they tell me that since I got the cameras from Brinks it is Brinks that has to activate them and according to Brinks its is Arlo that has to activate them.

I had to cancel in 2021 after many attempts to contact the company to fix my system It was not working for few month and tried to schedule someone to come in with no success after that I asked to cancel the service after few month of my request finally I was able to cancel Now 2 years later I received a text from collection agancy claiming I own them money I do not owe anything they are trying now to send me to collection agency Stay away from this company Service is no good and customer service is horrible and they will scam you for more money and make it very difficult to discontinue the service

I recently had the displeasure of dealing with Brinks Home Security, and I must say that my experience has left me feeling frustrated and dissatisfied. While I understand that issues can arise with any security system, the way Brinks handles customer service and their cancellation policy has left me with a negative impression. First and foremost, I was shocked to learn that Brinks charges a steep $75 fee for a technician to come out and fix any camera issues. In today's competitive market, many companies offer complimentary or significantly reduced fees for troubleshooting or repairs. This approach seems outdated and unfair to customers who already invested in their security system. Furthermore, the assistance I received over the phone was far from helpful. The representatives I spoke with seemed poorly trained and unable to adequately address or resolve my concerns. Rather than providing me with useful troubleshooting steps or potential solutions, I was left feeling like I was being passed around without any real assistance. The final straw for me was when I decided to cancel my service with Brinks. To my astonishment, I discovered that they have an exorbitant cancellation policy that requires customers to pay the entire monthly fee for the remaining months of their contract, which in my case would be a staggering 20 months! This policy is not only unreasonable but also makes it incredibly difficult and expensive for customers to switch to a better security provider, should they choose to do so. Overall, my experience with Brinks Home Security has been disappointing. The exorbitant fee for technician visits, unhelpful phone support, and punitive cancellation policy have left me questioning the value of their service. I would strongly advise considering alternative security providers that offer better customer support and more reasonable policies.

Constantly reschedule appointments; so far, this is my 5th time without explanation. They promised the installation of cameras and the installation free of charge. They made mistakes and every agent stated that they fixed the issue themselves. When you call again there are no records of your previous conversation with them. They ask for proof of verbal agreements (such as the free cameras and installation). They delete appointments and claimed that it was canceled because you did not reply to reschedule (an appointment showed as actively scheduled. You try to cancel your account, but you are stuck with a contract. If you decide to use this company ask them to give you EVERYTHING in WRITING, including verbal conversations. Don't trust them.

I have been a loyal AT&T Digital Life subscriber for a decade, but unfortunately, my journey took an unexpected turn when AT&T referred me to Brinks. Initially, the transition seemed seamless as their package appeared comparable to what I had before. However, my experience with Brinks started to sour when I encountered issues with their equipment. I reached out to their customer support, and to my dismay, they suggested that I climb a ladder to reset the hardware. At 60 years old and facing balance issues, I found this request to be both unreasonable and potentially risky. Nevertheless, I reluctantly agreed to pay $75 for a technician to come out and assess my system. Fortunately, they did offer me a discount on this charge. Upon inspection, it became evident that the hardware itself was the source of my ongoing problems. I was frustrated when they initially insisted on billing me for new cameras, but after some negotiation, they eventually covered the cost and provided me with a reduced rate. At this point, I expected that my bills would reflect these changes. However, upon reviewing my recent bills, I discovered that the rates had not decreased as promised. To add insult to injury, I was now being charged $7.99 for a paper statement, which was yet another issue I had to contend with. To make matters worse, I desperately wanted to cancel my service, but I was informed that I was locked into a contract for another 18 months. In conclusion, based on my frustrating experience with Brinks, I would strongly advise against doing business with them. Their customer service left much to be desired, and the unexpected fees and unresolved issues have left me deeply dissatisfied with their services. a surprising turn of events, after posting my review detailing the frustrations I had experienced with Brinks, I received a call from the company. The representative informed me that my contract term, initially set at 18 months, had been increased to a staggering 36 months. According to the associate, this disclosure was part of the legal script they are required to read over the phone. This revelation left me feeling even more frustrated and disappointed. It's important to note that if there is a change in the contract term, it should be clearly communicated to the customer during the initial conversation with the customer service representative. Unfortunately, in my case, this crucial information was not disclosed upfront, and I was taken aback by this unexpected extension of my commitment to their services. This additional layer of dissatisfaction only reinforces my cautionary advice against engaging in business with Brinks.

I purchased a $1400 home security system from Brinks. They never showed up for the appt bc there was an “error in their system”. I requested to cancel their services and full refund, and to send me return label for equipment delivered. They have yet to provide me with a return label and haven’t provided me with any confirmation bc they said they don’t do any confirmation but that the notes are left on the account; they can’t email me anything. I traveled almost 4 hours to make to the appointment (I have an email when they confirmed the appt.) They said I should receive an email within 2 hours from UPS with a return label on Friday 7/14. I called back in 4 hours and they said it would be 24-48 hours. I confirmed I should then be receiving the label at the latest Sunday. I never received it. I called them Monday, today 7/17; they said I should receive it by 2pm bc its actually 24-48 business hours (not what I was told). I still have not received a label but they said they’d resend it but would take another 24-48 hours.

A complete and utter scam. I was a loyal customer until they tried to hit me with outrageous charges. Hundreds of dollars to move, tried to charge me twice for their mistake of equipment being sent to the wrong address. When I tried to cancel they tried to charge me thousands and claimed I signed a 5 year contract. Never once did I receive and sign any contract. Before I even cancelled, they locked me out of my account. Customer service has been no help at all. They just tell you’re wrong and don’t try to offer any solution. There are so many better security companies that won’t try to scam you time and time again.

On hold for the third time after two disconnects. Multiple transfers and still waiting to hopefully speak to someone who can send me a form that will allow me to end my contract 30 days after they acknowledge receiving the form. Finally got through-TERRIBLE work from home connection and unable to understand 80-90% of what the account manager said, but basically they explained why I have had terrible service for so long and that lack of knowledge was to blame for my previous poor customer service. He then attempts to offer discounts and insurance plans that would cover my faulty equipment and make up for my inconveniences. None of these offers were made until I tried to end this contract. Now I will be waiting three days to receive a form via email. I will return it and then wait another 30 days to have my contract cancelled finally. That milks out another $120 for two months of crap service. Convenient right? Any bets on how many times I have to call to have the form resend via email or how many tries it will take before the down is received by Brinks? Good grief. If you’re looking for reliable equipment, helpful customer service, reasonable billing, or efficient contract assistance, go somewhere else.

I started mu relationship with Brinks through Monitronics in Georgia. I received great customer service. During my contract Brinks took over Monitronics and the service was great. After four years I moved out of state and since I still had time left on my contract I transferred service to my new address. During installation at my new address I ordered several additional items that I never received. My troubles began April 1, 2022 when I had no service. I called customer service to advise them that my system was not working. After still not receiving service after no help I became frustrated with customer service remotely checked for problems and I still did not have service. On August 8,2022 I called again and complained about paying and not receiving service I was advised to call the Loyalty Department for a credit (which I did not receive). Aug. 10, 2022 spoke to Henry about problem was inform I needed a new battery . I order to get the battery I had to add 6 months to my contract. August 13, 2022 received battery called the number provided to install the battery. Aug. 14,2022 NO SERVICE! Aug. 16 called tech support spoke to Lisa service was not restored. I have not had service since April 2022, but customer service always want to extend my contract. Today I received a letter informing me that my account has been cancelled! The company still is not aware of the fact that I have not received service since last year and would still be paying if I had not cancelled my auto payment.If I could have rated Brinks a zero I would. Bronwyn L Theodore,AL

Terrible experience. They are extremely dishonest and incompetent. I tried to transfer service to a new home after a move. The new home had hard wired window and door contacts. A technician came out, but was unable to set up the new system in order to transfer service. I contacted Brinks and cancelled my service. They continued to bill my credit card for months and excused these fraudulent charges by stating that I didn't return a docusign agreement to cancel. They KNEW that they were providing NO monitoring and NO equipment, and that I had called to cancel service, but used a technicality in order to continue to FRAUDULENTLY bill my credit card. They argued with me when I attempted to cancel AGAIN and BLAMED me even though they had provided no service. Their business practices are deceptive and I wish them nothing but the worse.