Brinks Home Security: Read 4,169 User Reviews From Real Homeowners

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Verified Customer

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Jerry Bryan DeRidder, LA

They answer the phone quickly, have correct answers, and they follow through. I like the feature where you can monitor things on your cellphone as well as go back and view recordings.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Pamela Pettibone

We get twice daily reminders when we turn it off and back on that it's been armed and disarmed. It's good to know we're staying in contact with the company. It's very easy to install and use.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Daniel Fletcher

I've had nothing but good help from everyone I've talked to. Everything works well and it's easy to install. They have the same prices as anybody else and I'd recommend them to anybody.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Cynthia Decourten

They're ready to answer any questions that you have, or to walk you through things you need to know. It's easy to use, and it's a good value for the plan I purchased. It's just a good company to work with.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Linda Tippett Inwood, WV

They were very prompt, when an alarm goes off they are right on the phone. They're always available and it was easy to install. The tech was right there, very knowledgeable, and available to answer questions.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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David Lawrence Diablo, CA

Every time I've called they've been very responsive, they stay on the line until the problem is resolved and they're pretty knowledgeable. It's a new install and it's all up and working as expected, no issues.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Kudranski Prater Wallingford, KY

They're pretty patient and go through everything with you. When you do a security check with them you can't get the glass breaker to go off to check it, but they say that's common. When I spoke to someone they told me they would send me more stickers because I only had one but I never got more.

7 years ago

Reply from Brinks Home Security

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Apr. 28th, 2019

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Verified Customer

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Chiming Tong Little Neck, NY

The price is affordable, and it's easy to install. They're very responsive and answer all my questions right away. The touch panel is a little old for style but other than that it is good.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Linda Rebeiro Portland, OR

I wanted to have a wireless security company, so I went with Protect America. Their customer support was pretty helpful to the whole process, and their equipment is heavy duty.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Rahul Warokar San Jose, CA

Whenever I run into issues with this company, they're very helpful and supportive. When compared with other security providers, the fact that somebody can call and talk to someone for help is the reason I use Protect America

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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William Runfola Largo, FL

The great online ratings and reviews drew me to this company. The woman that walked us through it was very knowledgeable. We like that the equipment is working pretty good. The control thing is pretty great, but the sensors seem like they're cheaply made - they're ok, but I'm not sure how long they're going to last.

7 years ago

Reply from Brinks Home Security

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Apr. 28th, 2019

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Verified Customer

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Anonymous Sahuarita, AZ

This is one of the top companies, and since I've had it the equipment has worked great. Their customer support was able to answer all questions and assisted me through the installation.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Thomas Miszczuk Colorado Springs, CO

Their customer support calls right away if you have an alarm go off. Their equipment is easy to use and works great. Their rates are pretty good, and their reviews are great online.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Reta Durr Dothan, AL

When I chatted with Protect America before I went with them, I found it had all the services I needed. They were friendly, helpful, and kind. One thing I don't like about the system is that it's all do it yourself. I would have liked a technician to come out to help me, but the equipment is outstanding.

7 years ago

Reply from Brinks Home Security

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Apr. 28th, 2019

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Verified Customer

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Venning Morrison West Columbia, SC

This company has the highest ratings on the internet, which is why I went with them for my home security. They have issues they are still working out, but their customer service has been extremely helpful. Their equipment is easy to install, but I'm still waiting for them to come up with a solution to a problem I'm having with their equipment.

7 years ago

Reply from Brinks Home Security

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Apr. 28th, 2019

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Verified Customer

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Tom Mefferd Johnston, SC

I chose this company because it is one of the higher rated companies. Customer support was very prompt, professional, and got me set up on the phone quite quickly. Their technology is very high tech.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Diann Epps Little Rock, AR

When I first got Protect America, they were more technologically advanced than the company I had before. They also had better rates. Anytime I had problems with anything, their customer service responded very fast.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Bonni Warnken Hoquiam, WA

I appreciate how responsive their customer service is on the phone. The equipment is also very easy to use. Protect America has better rates than other companies, which is why we chose to use their services.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Layton Smith Forest, VA

This company seems to be working very well for me. I went with them because of the reviews and pricing. I found that the equipment was of high quality, and their customer service has been responsive.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Anonymous Elmwood Park, IL

Protect America had the best rating when I was researching security system companies. The sales representatives were extremely responsive and made things very easy for me. I recommend this company regularly!

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Kathye Holcombe Jackson, GA

I found this company through internet research. I rate this company high on many aspects, except for their app. When using the app, it does not turn off the system before I go into the house.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Derrick Sower Fort Wayne, IN

This system is cheaper than others out there, but the equipment also seems a little cheap. Sometimes the alarm goes off and I'm not quite sure why. The customer support helped me set the system up, but I've only had this system for a few months now.

7 years ago

Reply from Brinks Home Security

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Apr. 28th, 2019

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Verified Customer

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Marjorie Lane-George Sierra Vista, AZ

I chose this company because I needed a security system, and they had the highest ratings. Their customer support answered all my questions, and they have always been very supportive. Their equipment works great.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Teresa Walker West Branch, IA

This company is really thorough, and has high ratings. Their customer support is nice, helpful, and patient. Their camera is okay, but it's not the highest quality. You can still get a decent picture from the motion detectors, and the door alarms are great. I haven't had them for very long, but I like their services so far.

7 years ago

Reply from Brinks Home Security

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Apr. 28th, 2019

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Verified Customer

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Graham Phoenix, AZ

I have nothing to compare them to. I have had my alarm system for 4 years have never had any issues but I've never had an alarm company before so what would I compare it to. I called customer service once and they were very helpful

8 years ago

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Verified Customer

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Roy G. Sacramento, CA

The system is ok but we got burnt we were lied to and payed 800 for three cameras. found out we could get them at frys or less 300. The problem is with Watcch Dog the installer

8 years ago

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Verified Customer

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R.M. Dayton, OH'

We had the old Monitronics for years, I don't know why they went and changed their name, but we never had problems with them, they have great service. We never had any equipment problems or anything. That being said, I'm upset at them. They sent out a repairman because we had some issue with our system. He came out, said that our battery was dead and that he wasn't able to do the fix right there since he had no new batteries. All he did after that was plug some wire that had come loose and left. He wasn't even here for more than 5 minutes and they charged us $50 for that!

8 years ago

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Verified Customer

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Audrey Terry Baltimore, MD'

I had ADT for a lot of years before but I needed a change. They have been very helpful whenever I need to change codes or if I just need help. There are times when the alarm doesn't go off when it should, or sometimes it goes off when it shouldn't. Otherwise, it has been good.

8 years ago

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Verified Customer

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Morris Serapiglia Punta Gorda, FL'

We used to have a security system that we were not happy with, so we decided to change and go with Moni. So far it has been good, and anytime I have a problem customer support always corrects it. It's excellent.

8 years ago

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Verified Customer

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Kris Braun Bloomfield Hills, MI'

They have been very professional, nice, responsive, and thorough. The system itself is also very good. The range does not always work that well in some places tough. My garage door alarm doesn't always work unless the control is in a certain area.

8 years ago

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Verified Customer

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Patricia Jones Garland, TX

Customer service is very good at walking you through everything, they're very patient. We like the fact that when the alarm goes off by accident they come online and talk to you. I'm a satisfied customer.

8 years ago

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Verified Customer

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ms Hassan Richmond, VA

Because they are always on the job.Some times I forget to turn off my alarm when I come down stairs it goes off and you protect will call me right away that's just one of my many things i some times forget

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Brenda Sumrall, MS

Overall, I've had very good experiences with their customer support. I did have a couple of negative experiences recently, but it's all been solved. Besides that, everything has been good, and I've even recommended the service already.

8 years ago

Reply from Brinks Home Security

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Apr. 28th, 2019

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Verified Customer

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Joyce La Belle, MO

In my opinion, their customer service is perfect! One thing I really love is the fact that I can take it with me anywhere in the U.S. I'm pretty happy with that, because we're planning on moving soon.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Stratton Maryland Heights, MO

Anytime we had a problem with the alarm, we just called and they did all the repairs that it needed. They would also call right away when it would go off, and even send an officer, so I'd say they've been very responsive. The service has really given me a peace of mind, and I'm just very satisfied with it.

8 years ago

Reply from Brinks Home Security

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Apr. 28th, 2019

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Verified Customer

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Jon Battle Ground, WA'

Every time there's an issue with my unit, or if there's questions that I may have, their customer support always answers them and helps me out. they've offered a good price as well, which was the main reason I chose them. So far, I've been very satisfied with their service.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Ernest Dublin, GA

One thing I don't like about them is that they don't check on their product. I had to replace the battery in it, which is a very difficult task for a 70-year-old woman like me, so I ended up having to call a technician to do it. Besides that, I think the service has been worth my money.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Alexander Crumity Centreville, VA

When they offered me their service, the price scheme was reasonable, and the product was very easy to install. Their customer support has been fine; however, I did have a problem a recently where a couple of the panels were not working properly. They were willing to upgrade it, so I'd say the experience was fine. In terms of their billing, I think that can improve a bit.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Shannon Rosedale, MD'

I chose Protect America because their service is affordable, and so far, they've been pretty trustworthy. I've had to call on several occasions, and they were very helpful. Plus, the equipment has been very reliable, and easy to use as well.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Joachim Ludlow, MA'

I haven't had an issue with them, and so far, I've been satisfied with the service. One thing I really liked about them was their equipment; they offered a wireless system, something that not all companies had.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Charles/Brooks Boynton Beach, FL

I don't remember exactly why I purchased them, but they certainly must'be offered a good deal! So far, the equipment has been good, and their representatives have been just fine.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Charles Riverview, MI

Everything has been by the book! If you have any problems, they check it out and monitor the system, and make sure all your sensors are working properly and everything. I just wish they offered fire protection. They didn't have cameras when I signed up, so that's something I'd like as well.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Travis Bridgeport, IL

From what we were looking for, they seemed to be the most affordable option, so we decided to go with them. It's been an outstanding system, and their customer support has been excellent!

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Patricia Greeneville, TN

All of their agents are trustworthy! Our alarm works great, and their customer support talks you through everything if you have a problem with something. It's just been a great service, and I recommend them all the time!

8 years ago

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Verified Customer

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James Naugatuck, CT

It's been a fantastic service! They get back to me if something is wrong with my system, and they've just been there for me when I call them. Overall, it's just been a very positive experience!

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Baptist Abilene, TX

Protect America has been a fantastic company to work with! They have great customer service, and the equipment itself is really good. we've had them for the last 25 years now.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Ralph Lumberton, NJ

I highly recommend Protect America because it has been a very good company. I've been with them for a while now, and my experience has been great. Whenever I get in touch with them, they help you to solve the problem.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Kelvin Garwood Mableton, GA

It was easy to install, and I did it myself. It's been a while, so I'm sure my system probably needs an update, especially the sensors on the doors and windows. Customer service is pretty good, but I'd think they'd have my phone number by now. My alarm went off the other day, and they were only able to get a hold of my wife.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Meenachi Vallinayagam Little Rock, AR

I haven't had any bad experiences with them, except for an issue I had with one of the instruments that wasn't working well. I just called their customer service, and they sent over a new one! It was pretty simple to set up the entire system because somebody was supporting me over the phone.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Lou Ulmer Coram, NY

The main reason I chose Protect America was because they offer a wireless system. So far, it's been very good. Every time I call, they answer my questions and everything. We even installed the system ourselves, they just walked us through the process.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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