Brinks Home Security: Read 4,372 User Reviews From Real Homeowners

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Connie Saul Albuquerque, NM

Great employees Affordable products. Easy installation

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Butch Landers Crockett, TX

Their Monthly charge is way to high. For someone on a fixed income you have to watch what you spend.

7 years ago

Reply from Brinks Home Security

Hey Butch, we appreciate your honesty. At Protect America we're always looking for ways to improve our service through valuable customer insight and we do our best to provide affordable home security without sacrificing quality. Thanks and please let us know if you have any questions!

Oct. 19th, 2018

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Daneil Reddington Dallas, TX

Brinks did an amazing job with the setup of my security.

7 years ago

Reply from Brinks Home Security

Daneil, Thank you so much for allow us to be your trusted home security provider. We look forward to serving you for many years to come. -Jacob B

Oct. 4th, 2018

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Donald Wheeler Meridian, MS

Have set up a in home service for me...Great and thank you.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Whitney Smith Garner, NC

Great service, easy to use! Fastest install ever.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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John Wolters Manhattan, KS

George was thorough and respectful and courteous.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Paul Pismo Beach, CA

Very knowledgeable, very professional, very impressed

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Heather Beach Mobile, AL

I appreciated that the salesman wasn’t pushy.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Gearard chaoul Trussville, AL

Gearard was an excellent rep, explained everything.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Travis Moher and Gearard Chaoul League City, TX

Manager at the Austin, TX location was very rude and pushy. He would blow up my phone and showed no consideration or patience.

8 years ago

Reply from Brinks Home Security

Hi there, we're sorry to hear about this. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 13th, 2018

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Prospect Customer Herndon, VA

Aggressive sales tactics, and pressure selling coupled with an obnoxious number of sales calls was a sure way to loose my business

8 years ago

Reply from Brinks Home Security

Hi there, Thanks for taking the time to leave us feedback. Our sales solutions specialists are passionate about our security solutions - nevertheless we do respect when you don't want to hear from us! We would love to help get you set up with a security system. Please feel free to direct message us or give us a call and we can get you our latest offer.

Jun. 13th, 2018

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nothanks Sterling, CO

Did not purchase a system with them, but have been harrassed with sales calls even after we explained we puchased from another company

8 years ago

Reply from Brinks Home Security

Hi there, Thanks for taking the time to leave us feedback. Our sales solutions specialists are passionate about our security solutions - nevertheless we do respect when you don't want to hear from us! We are always looking to improve through valuable customer input. Please feel free to direct message us or give us a call and we can get you our latest offer. - Ryan

Jun. 6th, 2018

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Good but not great Clinton Township, MI

Missed install appointment, live chat is not so user friendly

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Rasheem Miles Charlotte, NC

had two experiences with this company about my order. It wasn't handled in a very professional way

8 years ago

Reply from Brinks Home Security

Hey Rasheem, we appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance. - Ryan

Jun. 6th, 2018

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Y dominguez Miami, FL

Horrible alarm system and customer service is awful. Do not waste your money on this, trust me, this system will not keep you safe!!!!

8 years ago

Reply from Brinks Home Security

Hi there, We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance. - Ryan

Apr. 13th, 2018

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Rockies3529 Mancos, CO

They provided me with outstanding support

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Morris Gatlin Bedford, OH

Great customer service great product ease of installation

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Sofia Tabak Northridge, CA

They do everything right, on time and proffesional.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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John Cincinnati, OH

Ease of use and set up, customer support

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Tina Castro Valley, CA

So far, great! But we've only had them for a week!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Rich Morton Parker, CO

They are competent, pleasant and efficient.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Sandy Edgewood, NM

I just started with Protect America, so far so good, great customer service.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Drdonuts

They dont provide any details about the equipment or upfront cost. They continually bombard you with phone calls. I don't do business over the phone.

8 years ago

Reply from Brinks Home Security

Hi Drdonuts,

The reason we do not provide you an exact price upfront is because we tailor our security packages to each customer's needs. Depending on what you need to best secure your home, we generate you a guaranteed low price quote. Please direct message us if you need further assistance.

-Adam

Feb. 22nd, 2018

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Ken Myers Turbotville, PA

First rep I spoke to was unprofessional. The second one was supposed to email me a quote and call back. Neither has happened.

8 years ago

Reply from Brinks Home Security

Hi Ken,

Thanks for leaving us feedback. I'm sorry you haven't received the quote you were promised. Please send us a message and we will get you taken care of.

-Adam

Feb. 22nd, 2018

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Robert Dawkins Townsend, DE

Both individuals were professional and polite

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Loletha Rattler Chicago, IL

They couldnt help me due to a credit check. A credit check shouldnt be used to define a person. We all hit a rough patch every once in a while.

8 years ago

Reply from Brinks Home Security

Hi Loletha,

Thanks for taking the time to leave us feedback on your experience. We understand credit should not be a barrier to protecting your home. Typically if someone's credit is low, we simply require a small activation fee. Please feel free to direct message us your information if you would like further assistance. ?

Thanks!

-Adam

Feb. 12th, 2018

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Jason J Orlando, FL

So far it has been easy to install. Just got it so the rest remains to be seen.

8 years ago

Reply from Brinks Home Security

If you have a chance, please reply via messenger with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back from you.

Apr. 28th, 2019

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Roy Atwater Otsego, MI

I didn't receive all that was discussed in initial phone call for set and approval. Not at all satisfied!

8 years ago

Reply from Brinks Home Security

Hi Roy, we appreciate you taking the time to leave us feedback. We are always looking for new ways to improve our customers' experience. Could you DM us with additional details so we can assist?

Thanks!

-Adam

Jan. 31st, 2018

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Ryan Boals Big Prairie, OH

Thought it was helpful just still like to see lower rates

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Jennifer Koepl Thomson, GA

They were very professional and not pushy!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Beamers! Jackson, MS

Protect America was responsive, open, and honest.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Alissa Washington, DC

They called constantly even after I explained I had gone with another company. I had to call separately twice to tell them to stop calling me.

8 years ago

Reply from Brinks Home Security

Hi Alissa,

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input.

-Adam

Jan. 25th, 2018

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Robin Grayson, GA

Great customer service and the products are reliable.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Veronica Shawano, WI

Great communication for installation help. Easy to install

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Hector H Hollywood, FL

They are quick to address your questions

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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bobjean6428@twc.com Plymouth, WI

Great until you want to live. After 15 years still try to keep chargeing.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Fuzzy Bunny Akron, OH

Excellent products and excellent support!!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Everett Hall Newton, MS

Got an immediate call from Ernie N. & I asked him for three plans- premium, middle, and base. That's the last I have heard from Protect America.

8 years ago

Reply from Brinks Home Security

Hi Everett,

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance.

-Adam

Jan. 25th, 2018

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Bob Erie, PA

mixed messages on what to do and how to deal with situations.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Dave Greenville, TX

Ease in using the system. Excellent customer service.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Derek Trenton, IL

Follow up is outstanding & technical support couldn't be better

8 years ago

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Kristi Enigl Dana Point, CA

Their customer service reps should set the bar for other companies.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Anonymous San Diego, CA

Because of my wife's near death, I returned the system 28 Aug 2017 and I was assured a complete refund that has not been receded to date.

8 years ago

Reply from Brinks Home Security

Hi Anonymous,

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance.

-Adam

Jan. 25th, 2018

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Michael Williams Windsor, PA

Great customer service and response time.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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NY gal Staten Island, NY

The agents are not knowledgeable. They give you canned answers. I wanted some personalized strategies and they knew nothing.

8 years ago

Reply from Brinks Home Security

Hi NY gal,

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. We would be happy to give you personalized answers to your questions. Feel free to DM us with additional information if you need further assistance.

-Adam

Jan. 25th, 2018

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Travis Liberty Hill, TX

Awesome service, great value! Couldn't be happier

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Eb Costa Mesa, CA

The set up girl was very knowledable making the installation and set up easy

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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solamo Las Vegas, NV

fast service and its proven during 2 incidents occured

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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SafeChgo Chicago, IL

I feel secure having PA watching my home

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Rich Searcy, AR

They provide excellent customer service.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

Brinks Home Security Reviews