Brinks Home Security: Read 4,239 User Reviews From Real Homeowners

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William Guthrie

I thought the tech should have been more knowledgeable

6 years ago

Reply from Brinks Home Security

Hi William, We appreciate your feedback. At Protect America we're always looking for new ways to improve. If you need any further assistance please feel free to reach out to us at any time.

Mar. 9th, 2020

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James Howard Sweetwater, TN

Absolutely horrible customer service takes forever to get any kind of support from the company

6 years ago

Reply from Brinks Home Security

Hi James,
We appreciate your feedback. Although we strive to handle each customer with special care and consideration, we do experience high call volumes during peak times. If there’s any way we can further assist you, please reply via “Private Message” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Oct. 31st, 2019

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Dion Bennett Mountain View, CA

I feel they are a little "pushy" making several calls a day at all times of the day.

7 years ago

Reply from Brinks Home Security

Hey Dion - We're sorry to hear that you feel as if our sales team is a little 'pushy'. What time works best for you for a call?

May. 14th, 2019

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cheryl rudd

Never heard from them, requested information, but there was no followup. No longer interested.

7 years ago

Reply from Brinks Home Security

Hello Cheryl - Thank you for taking the time to share your thoughts. We're sorry to learn that our team failed to follow through on your request for information. If you don't mind, please reply to this message with the best method of contact and a member of our team will reach out to you. Thank you again for your feedback!

Apr. 14th, 2019

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Joe Utica, MI

Awful costomer support. Going around and around to get situation handled. Not returning calls.

7 years ago

Reply from Brinks Home Security

Joe, We a apologize to hear of your recent experience with us. We never mean for a customer to feel like they are getting the runaround. I'd like to help make this better, if you could please send me a direct message on here with your account info and I will be happy to reach to ya. -Jacob B

Apr. 9th, 2019

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Bill Smith Peoria, AZ

Too pushy, hard sales tactics, lied about what competitors offer, turned me off completely.

7 years ago

Reply from Brinks Home Security

Hello Bill- Thank you for taking the time to share your experience. We're sorry to hear that your interactions thus far did not meet your expectations. If you could, please reply via 'private response' with the full name and address associated with your account and a member of our team will contact you. Again, thank you for sharing your personal experience. We look forward to connecting with you soon.

Mar. 28th, 2019

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Chad Memphis, TN

I looked at company on website then get 4 or 5 calls everyday trying to sell it to me

7 years ago

Reply from Brinks Home Security

Hey Chad, we’re sorry to hear that we are calling you too often. Our sales solutions specialists are passionate about our security solutions - nevertheless we do respect when you don't want to hear from us! You can also request to be added to the do-not-call list via our website. Thanks and please let us know if you have any questions!

Jan. 28th, 2019

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anonymous Oklahoma City, OK

Salesman was too assertive and price was too high.

7 years ago

Reply from Brinks Home Security

Hi there, we’re sorry to hear that our sales solutions specialist was being too pushy! Our sales solutions specialists are passionate about our security solutions - nevertheless we do respect when you don't want to hear from us! If you’d like, please feel free to DM us with any concerns or questions. Thanks!

Jan. 17th, 2019

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Fran Mazzara Welches, OR

Never asked for info from them. They harassed us with phone calls, starting at 8:01, all day

7 years ago

Reply from Brinks Home Security

Hey Fran, we’re sorry to hear that we are calling you too often. Our sales solutions specialists are passionate about our security solutions - nevertheless we do respect when you don't want to hear from us! If you have any more problems you can also request to be added to the do not call list via our website. Thanks and please let us know if you have any questions!

Jan. 11th, 2019

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Rita Stout Casa Grande, AZ

cancellations don't exist when you move from the property and no longer need the service

7 years ago

Reply from Brinks Home Security

Hey Rita, we’re sorry to hear that you’re cancelling your service. We understand that circumstances change, that’s one of the reasons we designed our equipment to be easy to move from one location to another to make it easy on our customers. If you’d like, feel free to DM us on here and we’ll be sure to get you some help with this. Thanks and please let us know if you have any other questions.

Jan. 11th, 2019

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wilstyx

they have called me 3 times a day EVERY DAY -- 2 rings and hang up. No message !

7 years ago

Reply from Brinks Home Security

Hi there, thanks for taking the time to leave us feedback. Our sales solutions specialists are passionate about our security solutions - nevertheless we do respect when you don't want to hear from us! You can also request to be added to the do not call list from our website. We would love to help get you set up with a security system. Please feel free to direct message us or give us a call and we can get you our latest offer.

Dec. 4th, 2018

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Brian Mount Union, PA

They tell you no up front cost then charge you upfront cost

7 years ago

Reply from Brinks Home Security

Hey Brian, we do advertise no up-front costs on a majority of our equipment (up to $1,400 free) and no installation fees. Our goal is to provide enough equipment to secure a home all at once without having to gradually add equipment, but we do still charge our normal monitoring fee. If you’d like, could you DM us with some additional details so that we may assist you? Thanks and please let us know if you have any questions!

Nov. 26th, 2018

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David Maryville, TN

Too expensive for what you get, compared to competitors

7 years ago

Reply from Brinks Home Security

Hey David, we appreciate you taking the time to leave us feedback. While our premium professional monitoring rates may seem a little higher than some of our competitors various plans, we do offer up to $1400 of free equipment up-front, a locked-in rate, and a price match guarantee. Please feel free to direct message us or give us a call and we can get you our latest offer.

Nov. 26th, 2018

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Ron Shavertown, PA

Never responded to my inquiry. No email, no phone call in regard to my request for services.

7 years ago

Reply from Brinks Home Security

Hey Ron, we’re sorry to hear about this! At Protect America we do strive to be as responsive as possible. Thanks for your feedback and please feel free to direct message us or give us a call and we can get you our latest offer.

Oct. 22nd, 2018

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KH Vista, CA

They call at all hours of the day and evening. Give me a break!

7 years ago

Reply from Brinks Home Security

Hey KH, Thanks for taking the time to leave us feedback. Our sales solutions specialists are passionate about our security solutions - nevertheless we do respect when you don't want to hear from us! We would love to help get you set up with a security system. Please feel free to direct message us or give us a call and we can get you our latest offer.

Sep. 5th, 2018

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Tom garner Suring, WI

Ever heard back from them left my email and that was it. Than today I got this on my email.

8 years ago

Reply from Brinks Home Security

Hey Tom, we apologize for not reaching out to you. At Protect America we try to be a responsive and informative as possible. If you’d like, could you DM us with additional details so that we may assist you? Thanks and please let us know if you have any questions.

Jul. 23rd, 2018

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CHRISTINE PATTON Lake Wales, FL

Cost too high. Also high Credit Score required.

8 years ago

Reply from Brinks Home Security

Hey Christine, we appreciate you taking the time to leave us feedback on your experience. At Protect America we strive to offer affordable peace of mind for any budget. Please feel free to direct message us or give us a call and we can get you our latest offer.

Jul. 9th, 2018

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Lindsay Evans Whiteville, NC

I've requested a quote three times and gotten nothing

8 years ago

Reply from Brinks Home Security

Hi Lindsay, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. Could you DM us with additional information so we can reach out and assist you? Thanks and please let us know if you have any questions.

Jun. 6th, 2018

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Marcus barrett Alexandria, KY

Was mislead on info for camera operation

8 years ago

Reply from Brinks Home Security

Hey Marcus - Thank you for taking the time to share your experience. We're sorry to hear about this miscommunication. If you could, please reply via Private Message with the address and phone number associated with your account so that a member of our team can reach out to you. Thank you and we look forward to connecting.

Mar. 25th, 2019

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Mark Enders Seattle, WA

They have called my phone 5 to 6 times a day since I accidentally gave it to them

8 years ago

Reply from Brinks Home Security

Hi there, Thanks for taking the time to leave us feedback. Our sales solutions specialists are passionate about our security solutions - nevertheless we do respect when you don't want to hear from us! We would love to help get you set up with a security system. Please feel free to direct message us or give us a call and we can get you our latest offer.

Mar. 27th, 2018

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Not trustworthy Lehigh Acres, FL

They keep sending me emails saying they have tried to call me but THEY HAVE NOT TRIED TO CALL

8 years ago

Reply from Brinks Home Security

Hi there, we appreciate you taking the time to leave us feedback on your experience. Our customers' peace of mind while we protect their homes is certainly our priority. We would like to correct any problems you may be having with our service. Could you DM us with additional details so we can review your account? Thanks and please let us know if you have any questions

Mar. 20th, 2018

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Nancy Summerville, SC

They are all about money, if you don't have the right credit score, they will not serve you.

8 years ago

Reply from Brinks Home Security

Hi Nancy, we appreciate you taking the time to leave us feedback on your experience. Our customers' peace of mind while we protect their homes is certainly our priority. We would like to correct any problems you may be having with our service. Could you DM us with additional details so we can review your account? Thanks and please let us know if you have any questions

Mar. 20th, 2018

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na DeSoto, TX

THEY COULD DO MORE THINGS AT A CHEAPER FEE

8 years ago

Reply from Brinks Home Security

Thank you for taking the time to share your thoughts. In the spirit of our company goal to constantly improve, could you please share any and all constructive tips pertaining to how we can improve our products and/or services? Thank you in advance and we look forward to reading your tips!

Mar. 25th, 2019

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Patrick Bright Pittsburgh, PA

Heavy, high pressure sales pitch. Tried to get me to sign up on the spot. Wouldn't email proposal.

8 years ago

Reply from Brinks Home Security

Hi Patrick, we appreciate you taking the time to leave us feedback. We are always looking for new ways to improve our customers' experience. Could you DM us with additional details so we can send a proposal along?

Thanks!

-Adam

Jan. 31st, 2018

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Ed Ricks Maricopa, AZ

Installer took nearly 6 hours to install. Downstairs motion detector and wired siren not working

8 years ago

Reply from Brinks Home Security

Hi Ed, we appreciate you being a customer and taking the time to leave us feedback on your experience. In order to assist with your issue, could you DM us with additional details so we can review your account? Thanks and please let us know if you have any questions.

-Adam

Jan. 25th, 2018

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San Hendersonville, NC

made simple inquiry and bombarded with phone calls for days!

8 years ago

Reply from Brinks Home Security

Hi San,

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance.

-Adam

Jan. 25th, 2018

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Princess Tullahoma, TN

Called to get some info on security company. Customer Service Rep was very rude.

8 years ago

Reply from Brinks Home Security

Hi Princess,

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance.

-Adam

Jan. 25th, 2018

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Jorge Raleigh, NC

Lied in their sales pitch and now Im in a five year contract I dont want to be in.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 29th, 2019

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Trevor storms Alpena, MI

Sent me wrong module, took hours to hook up without results. Has to wait a week for new module.

8 years ago

Reply from Brinks Home Security

Hi Trevor,

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance.

-Adam

Jan. 25th, 2018

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Fail Youngstown, OH

Too pushy, would not listen, just wanted to make sale, would not answer questions

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Eric

Ability to contact the correct agency in the event of a burglary or fire escapes these people...

8 years ago

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doug wheeler Forest Grove, OR

They are impossible to cancel. They have been billing me and can't get them to stop!!

9 years ago

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Nankya Joseph

Monitoring the home with this product is very easy and realistic.

2 years ago

Reply from Brinks Home Security

Nankya Joseph, we are extremely happy to hear that you are pleased with your Brink’s Home security system, protecting what’s most important to you and providing you with a best-in-class experience are our top priority. Thank you for allowing us to not only protect you, but also leaving us a review!

Mar. 11th, 2024

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JC Hanson ID

Great security and key. Use. Love the enthusiasm

4 years ago

Reply from Brinks Home Security

JC, We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Hector

Feb. 14th, 2022

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lee f williams

dislikes the list is to long for this small space.

1 year ago

Reply from Brinks Home Security

Hello Lee, thank you for your feedback regarding your experience. Rest assured, we’d like to help address your concerns. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 23rd, 2025

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Elliott Hughes

The service is bad just so bad I had to call back 4 times

1 year ago

Reply from Brinks Home Security

Hello Elliott, thank you for your feedback regarding your experience. Rest assured, we’d like to help address your concerns. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 18th, 2025

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Rob S , TX

No help fixing faulty equipment. Huge runaround trying to get help.

5 years ago

Reply from Brinks Home Security

Rob, thank you for taking the time to leave us your feedback as it allows us to grow as a company. At Brinks Home we strive to ensure customer satisfaction and we regret any inconvenience we may have caused you. I’d like the opportunity to take a further look into this matter as we are always here to help. If you could please send me an email at socialmedia@brinkshome.com with your account information I would be more than happy to reach out to you. – Juana H.

Aug. 27th, 2020

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Anonymous Oak Lawn, IL

Dont like it. Very unhappy. Over Rated over priced dont work

6 years ago

Reply from Brinks Home Security

Hi there, Thank you for reaching out. We appreciate your feedback. At Protect America we're always looking for new ways to improve. To answer any questions you may have about your equipment, please reply via "Private Response" with the name and address associated with your account. A member of the Care team will reach out to you once we verify you as a customer.

Mar. 27th, 2020

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Mary Huntsville, AL

I have chosen another company and they are still harassing me.

7 years ago

Reply from Brinks Home Security

Hey Mary - Thank you for your feedback. We're sorry that you feel harassed. Have you requested to be added to our 'do not call' list? If not, you can do so here:
Thank you again for your feedback.

Jul. 23rd, 2019

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Michael C Phillips Copperas Cove, TX

Real Pushy Salespeople- I had to finally hang up on the guy

7 years ago

Reply from Brinks Home Security

Hello Michael - I'm very sorry about your experience with our sales team. You're right - any sales interaction should be a two-way conversation with zero pressure. If you don't mind, could you please reply via a 'private message' and provide a few specifics from your experience? This sort of feedback is invaluable when it comes to the training and development of our customer-facing team members. Again, I am very sorry for your less than ideal experience.

Mar. 26th, 2019

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Jason Witt Mishawaka, IN

they called me at a minimum, 5 times a day, without leaving a message.

7 years ago

Reply from Brinks Home Security

Hello Jason - Thank you for taking the time to share your experience. We're sorry to hear that your interactions thus far did not meet your expectations. If you could, please reply via 'private response' with the full name and address associated with your account and a member of our team will contact you. Again, thank you for sharing your personal experience. We look forward to connecting with you soon.

Mar. 20th, 2019

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Stu F

Call me 5 times a day even after I told them I purchased something else.

7 years ago

Reply from Brinks Home Security

Hey Stu, we’re sorry to hear that our sales solutions specialists are calling you too often. Our sales solutions specialists are passionate about our security solutions - nevertheless we do respect when you don't want to hear from us! You can also request to be added to the do not call list via our website. Thanks and please let us know if you have any questions!

Jan. 11th, 2019

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Woody miller Gordon, GA

Refused to give straight answers to questions of cost and military discount

7 years ago

Reply from Brinks Home Security

Hey Woody, we’re sorry to hear that our security solutions specialist did not answer your questions. At Protect America we encourage all of our representatives to handle inquiries with care and urgency. Could you please DM us with more details on the equipment and services you are looking for pricing on? Also, we do not have any specific military discounts in place at the moment, but we will be happy to look for a solution that works!

Dec. 26th, 2018

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Brandi Raeford, NC

They were overpriced and extremely pushy

7 years ago

Reply from Brinks Home Security

Hey Brandi, we’re sorry to hear that our associates were being pushy. Our sales solutions specialists are passionate about our security solutions — nevertheless we do respect when you don't want to hear from us! While our premium professional monitoring rates may seem a little higher than some of our competitors various plans, we do offer up to $1400 of free equipment up-front, a locked-in rate, and a price match guarantee. Please feel free to direct message us or give us a call and we can get you our latest offer.

Dec. 10th, 2018

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Ken Houpt

To push, I asked to be removed from call list 5 times on one 6 hour period.

7 years ago

Reply from Brinks Home Security

Hey Ken, we’re sorry to hear that our sales solution representative was too pushy. Our sales solutions specialists are passionate about our security solutions - nevertheless we do respect when you don't want to hear from us! You can also request to be added to the do not call list via our website. Thanks and please let us know if you have any questions!

Dec. 4th, 2018

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Don Belton, TX

The contract terms not consumer friendly

8 years ago

Reply from Brinks Home Security

Hey there, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 13th, 2018

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porch Opelika, AL

salesman called when we had company and was to call back. never called.

8 years ago

Reply from Brinks Home Security

Hi there, we're sorry to hear about this. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 13th, 2018

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Ken Everett, WA

The salesman did not legally lie but he was misleading to a fault

8 years ago

Reply from Brinks Home Security

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance. - Ryan

Mar. 27th, 2018

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Tom Prescott, AZ

Sales information was misleading and incorrect

8 years ago

Reply from Brinks Home Security

Hi Tom, we appreciate you taking the time to leave us feedback on your experience. Our customers' peace of mind while we protect their homes is certainly our priority. We would like to correct any problems you may be having with our service. Could you DM us with additional details so we can review your account? Thanks and please let us know if you have any questions

Mar. 20th, 2018

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David C Redwood City, CA

I left my number and information and never received a call back.

8 years ago

Reply from Brinks Home Security

Hi David, we appreciate you taking the time to leave us feedback on your experience. Our customers' peace of mind while we protect their homes is certainly our priority. We would like to correct any problems you may be having with our service. Could you DM us with additional details so we can review your account? Thanks and please let us know if you have any questions

Mar. 20th, 2018

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