Brinks Home Security: Read 4,338 User Reviews From Real Homeowners

star star star star star

Carol Schley Sparks, NV

She was very thorough in answering my questions, and very pleasant to speak to. It was such a pleasure to have someone so helpful to actually speak to. (Instead of a phone chat which I did after hours a few nights earlier. That took forever and went no where but to waste time with the wrong information.)

6 days ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Carol. We're pleased to hear about your experience with the service you have received from our team. thank you for your feedback regarding the chat line. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Aug. 31st, 2026

star star star star star

Michael Trevino Fresno, CA

Customer service from initial contact to the end was very pleasant and informative. I was assisted by 3 individuals who helped me with questions, removing equipment that i no longer needed and assisting with requested new equipment and sensors. I truly appreciate the great customer service i received today. It’s not often these days that 1 phone call is made and questions are answered, technical support is provided and ordering new equipment is ordered and sent with in a few days. Thank you to the initial contact person (i forgot her name), Daniel from tech support and Jennette from the Loyalty Department. Great Job all of you!!!

3 weeks ago

Reply from Brinks Home Security

Hello Michael, we are happy to hear that you are satisfied with the service experience you had with our team. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Aug. 17th, 2026

star star star star star

Taylor Pittman Troutman, North Carolina

Ms. Shelia was AMAZING!!!! She made a difficult conversation easy with no judgement at all. Talking to her felt like talking to a friend you've had forever that only wanted to help you and make sure that their words, professionalism and kindness brighten not only the rest of your day but the rest of your week! SHE IS the reason, I will always be a loyal customer. Thank you Ms. Shelia!

2 weeks ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Taylor. We're pleased to hear about your experience with the service you have received from Shelia. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you.

Aug. 21st, 2026

star star star star star

Vivian Brown Chicago, Illinois

I talked to Alyssa and Maurice. Very good customer service.\n First of all, Alyssa transferred me to Maurice. Maurice customer service. Wassexcellent? He explained everything to me very professional. I enjoyed talking to him. Keep the good workup. I have been with this company for years. I have referred several people Maurice and I talked about how good God is to us.\n I enjoyed that may\n God continue to bless. All of you.

3 weeks ago

Reply from Brinks Home Security

Hello Vivian, we are happy to hear that you are satisfied with the service experience you had with our team. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Aug. 17th, 2026

star star star star star

Malkiat Samra Fair Oaks, California

I had a problem with my panel not connecting properly. The Brinks Team Technician (Joseph) did an outstanding job resolving my panel issues. Joseph was polite, competent and responsive to my concerns. He was very understanding and stayed on task to resolve the issues to a successful ending. I appreciate Brinks and the support team members for caring about their customers. Thank you!!

3 weeks ago

Reply from Brinks Home Security

Hello Malkiat, we are happy to hear that you are satisfied with the service experience you had with Joseph. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Aug. 17th, 2026

star star star star star

Byron King Houston, Texas

My customer service rep was Larry and he was exceptional. Very calm and collective. He took the time to listen and understand my issues and concerns. I called with the intention to cancel my service with Brinks Home Security, but thanks to Larry I renewed my contract with better equipment and functionality and am leaving this review as a testament to their customer service. A big thank you to Larry.

3 weeks ago

Reply from Brinks Home Security

Hello Byron, we are happy to hear that you are satisfied with your service from Larry. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Aug. 10th, 2026

star star star star star

Vivian Arrant Lufkin, TX

The last young man I Spoke with was MOST HELPFUL!. The 3 females before him were not interested in being at work OR being helpful. I would fire every one of them!! I am not in your service area so I needed help setting up these devices for Window/Door...I do not work for Brinks so there was a learning curve for me. THIS young man offered to help me setup 15-16 ? Devices in system and keyed them in for me and activated them. He was very Patient and let me know the Customer and Security comes first. I asked every prior support Person I spoke with today 08/01/2026 if the help me with key in because they all knew I was having issues with my wall panel timing out. THEY refused. Everyone needs employees like this young man. His service was absolutely EXELLENT!. I do not know him and cannot remember his name but yall need to look him up and reward his service.

1 month ago

Reply from Brinks Home Security

Vivian, we are extremely happy to hear that you are pleased with your service from a team member that help you with all of your sensors. Thank you for allowing us to not only protect you, but also leaving us a review!

Aug. 3rd, 2026

star star star star star

Tracy Tabb Houston, Texas

I like that the representative was very professional and patient. She took the time to help me with the situation that I had. I was very satisfied with. She was courteous and help resolve the issue.

1 week ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Tracy. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you.

Aug. 27th, 2026

star star star star star

Wayne Mulkey Hammond, Louisiana

After the tweaks were straightened out, I want to personally thank Malachi, Noah, Nam, Hector who I talked to on the phone, and the rest of the brinks staff and crew that worked so hard to get me up and running,

1 week ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Wayne. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Aug. 31st, 2026

star star star star star

sonya ramsaroop Syracuse, New York

The customer service was fantastic! The representative was friendly, patient, and very knowledgeable. Not only did he explain possible dilemmas and create a tech appointment but he also reviewed and lowered my bill!

1 week ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Sonya. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Aug. 31st, 2026

star star star star star

Glenda Jackson Willow Grove, Nebraska

My BRINKS Representative (I believe he said his name was O’Shea or Oshaed) was extremely helpful, knowledgeable and courteous during our call. I still have some things to do in order to get the issue totally resolved but he helped me tremendously and made the process as smooth as possible. Thank you

2 weeks ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Glenda. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you.

Aug. 21st, 2026

star star star star star

Suzanne Knox Raleigh, North Carolina

April helped us with our questions . She was so sweet plus smart . She gave us all the info we needed to close my account. I have moved to assisted living and I didn’t know what to do. Thank you April you eased my mind that everything will be ok. I’m happy to use a company like Brinks that is so helpful. Mona W.

2 weeks ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Mona. We're pleased to hear about your experience with the service you have received from April. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you.

Aug. 21st, 2026

star star star star star

Yolanda Malgra Rancho Cucamonga, California

Glaysi was very patient with us. She walked us through steps that needed to be taken to ensure our system was working properly. Glaysi was very pleasant, professional and we appreciated how patient she was with us. She is an asset to the Brinks family.

2 weeks ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Yolanda. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you.

Aug. 21st, 2026

star star star star_border star_border

Suzanne Heilman Las Vegas, Nevada

All of the problems started from sales and went downhill from there. The order he submitted was incomplete, he assured me my thermostats would work with your system without even checking as to what I had. Bottom line mine weren't compatible and tech didn't bring any with him because the order made no mention of thermostats! According to the tech the entire order was incomplete. Then trying to get someone back out here promptly was a series of phone calls. The only person that really tried to help was a woman by the name of Carla who then hooked me up with Jasmine. They were able to get a tech back out today with w with 2 new thermostats. Previous person I talked to said August 26 first available date and I was going to be out of town. At one point a "supervisor " named AJ hung up on me! If you want whole story have someone who cares call me

4 weeks ago

Reply from Brinks Home Security

Suzanne Heilman, We appreciate you taking the time to leave a detailed review about your recent experience. Brinks Home takes all complaints seriously, and we are sorry to hear that you are disappointed in the services you received. We have received your feedback and will further research this matter to ensure it does not happen again. Thank you for joining the Brinks home customer Family! We look forward to providing you with peace of mind for many years to come. You may email your account information with the details of your concerns to socialmedia@brinkshome.com. Thank you.

Aug. 10th, 2026

star star star star star

TL Biggs II Las Vegas, Nevada

We had Jada and she did amazing with over the phone support. She offered us some coverage on our equipment and we were hesitant because of finances. So she transferred us to what we named her the “Loyalty Lady”. All we know is she kicked butt. Got us coverage we could afford as well as just had the best attitude and amazing smile you could see through the phone. Great job Brinks Customer service team !!!

1 month ago

Reply from Brinks Home Security

TL, we are extremely happy to hear that you are pleased with your service from our team. Thank you for allowing us to not only protect you, but also leaving us a review!

Aug. 3rd, 2026

star star star star star

Aaron Aston San Antonio, TX

I needed to get my service transferred to a new address. I called and spoke with Elizabeth at Brinks. I cannot believe how nice and professional Elizabeth was. She answered all of my question, transferred my service, provided me new and upgraded equipment and even lowered my monthly payment. I am so glad Elizabeth was the one who answered my call. What a great experience! Super smooth and only took a couple of minutes. Thank you Elizabeth!

1 month ago

Reply from Brinks Home Security

Hi Aaron, we are happy to hear that you are satisfied with your service. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 28th, 2026

star star star star star

Ashok Bhagwanani Budd, Illinois

System is great. Representative was fantastic. Just beware emails offering low rates for extending contract at a much lower rate. They are legit but the link only gives $5.00 reduction instead of the $10 offered. So I spoke with their representative, she was amazing and reduced the rate by $15.00 not just for 3 years, but also the remaining 6 months on my current agreement. I believe her name was Sheilia.

1 month ago

Reply from Brinks Home Security

Hi Ashok, we are happy to hear that you are satisfied with your service. Thank you for the 5-star review and congrats on the great offer you received! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 29th, 2026

star star star star star

Tom Harris Keller, Texas

I am well pleased with the help I received today from Sabrina. She patiently walked me through all the steps to change some batteries, deactivate some zones for temporary AC service, and reconnect my secondary control panel back to my main panel. In today’s automated world it is refreshing to find a real person who not only actually talks to you but knows what they’re talking about and systematically walks you through each step successfully. I appreciate this kind of support. It is rare.

1 month ago

Reply from Brinks Home Security

Hi Tom, we are happy to hear that you are satisfied with your service. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 29th, 2026

star star star star star

Greg Milini Fort Worth, Texas

Robin was a great listener and provided good options to not only give me a better monthly rate but also helped me with the equipment issue where I was not getting that assistance from the third party over 18 months and I also want to thank her colleague she transferred me to That rapped all that up and also was very professional , highly recommended

1 month ago

Reply from Brinks Home Security

Hi Greg, we are happy to hear that you are satisfied with your service. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 29th, 2026

star star star star star

R D Proviso Township, Illinois

She was very patient and was very detailed, In describing all the products and answering all the needed questions we had

1 week ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, RD. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Aug. 31st, 2026

star star star star star

Judy Trochelman Whites Creek, Tennessee

After speaking with a loyalty representative, I was able to use points from years of being a customer & was able upgrade my service to digital, within a Price range I could afford.

3 weeks ago

Reply from Brinks Home Security

Hello Judy, we are happy to hear that you are satisfied with the service experience you had with our team. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Aug. 17th, 2026

star star star star star

kinkyboots1 Phoenix, Arizona

OMG I spent 90 minutes on this call and the girl was so apologic. It wasn't her fault but she tried everything to help me with my problem. In the end she decided it was a faulty sensor and put in an order for a new one.

3 weeks ago

Reply from Brinks Home Security

Hello there, we are happy to hear that you are satisfied with the service experience you had with our team although it longer than anticipated. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Aug. 17th, 2026

star star star star star

Manuel Franco Celaya, Guanajuato

Excellent service, I was treated with professional and respect, she listen to my concerns and help me a lot. Who ever was deserves a compliment for a job well done, thank you again

4 weeks ago

Reply from Brinks Home Security

Hello Manuel, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Aug. 10th, 2026

star star star star star

Steve Sarper North Las Vegas, Nevada

The customer service people I spoke with, Clarissa & Sydney, were both excellent. They were smart, very helpful, courteous. People like these are the best asset Brinks can have.

4 weeks ago

Reply from Brinks Home Security

Hello Steve, we are happy to hear that you are satisfied with your service from our staff. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Aug. 10th, 2026

star star star star star

John Peterka Boardman, Ohio

I called Brinks Home Security to report that I replaced my single front door and transoms with double French doors. I needed another door sensor. I spoke to Al. He ordered an extran sensor for me and gave me a temporary work-around until the sensor arrives. Thank you, Al!

1 month ago

Reply from Brinks Home Security

Hi John, we are happy to hear that you are satisfied with our service. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 28th, 2026

star star star star star

Betty Dallas Phoenix, Arizona

Paul R. was Amazing. He was patient; courteous and explained everything thoroughly. My only complaint about Brinks, is that we are unable to get hold a human person in Tech Support 24/7. We Do Not like taking to AI voice. This will be considered if we decide to renew the contract with Brinks.

1 month ago

Reply from Brinks Home Security

Hi Betty, we are happy to hear that you are satisfied with your service and we appreciate your feedback. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 29th, 2026

star star star star star

Wayne Howard Las Vegas, Nevada

Brinks has one of the best customer service department I have ever encountered. The people there are very knowledgeable, courteous, and willing to solve your issue. The representative I spoke with today knew exactly what to do to resolve my problem.

1 month ago

Reply from Brinks Home Security

Hi Wayne, we are happy to hear that you are satisfied with your service and getting your concerns resolved. Thank you so much for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 29th, 2026

star star star star star

Richard Cox Los Angeles, California

Niesha was very patient and had great customer service skills and should be commended and given a pay raise

4 days ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Richard. We're pleased to hear about your experience with the service you have received from Niesha. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Sep. 3rd, 2026

star star star star star

Victor Muhammed Houston, Texas

The two people I spoke to after my first call helped me and explained to me about my sensor I have no issues now and I’m satisfied with brinks

1 week ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Victor. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Aug. 31st, 2026

star star star star star_border

David Kline Ona, Florida

This account was to be canceled July 30.but evidently it was not because I am still getting alarms. KI just spoke with Shakiera and she is emailing me something to complete. Still waiting for it.?

2 weeks ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, David. We are sad to hear you are cancelling service. We apologize for any difficulties you may have run into. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you on this.

Aug. 21st, 2026

star star star star star

jeff ockinga Omaha, Nebraska

The person that helped me out went above and beyond his duties made me feel comfortable with brinks and to trust them to use them again, even though I’m canceling my plan

3 weeks ago

Reply from Brinks Home Security

Hello Jeff, we are happy to hear that you are satisfied with the service experience you had with our team. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. We await the next opportunity to serve you again.

Aug. 17th, 2026

star star star star star

Dan Kelly Omaha, Nebraska

Agent provided me with a confirmation that are verification letter for moving to a senior high rise had been received. Also canceled the auto payments. Very efficient!!!!

3 weeks ago

Reply from Brinks Home Security

Hello Dan, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Aug. 10th, 2026

star star star star star

Gary Calvillo Bakersfield, California

I have been struggling with financial problems and Brinks has understood my hardship and had continued to keep my security in effect. I thank you for understanding.

3 weeks ago

Reply from Brinks Home Security

You're welcome Gary. We are extremely happy to hear that you are pleased with your service from our team and that we could help provide a targeted solution. Thank you for allowing us to not be there for you, but also leaving us a great review!

Aug. 10th, 2026

star star star star star

Julius Loving II Milwaukee, Wisconsin

Agent was very courteous, helpful and professional. He offered solutions to my issues that resol them completely to my satisfaction. Great job! Thanks

4 weeks ago

Reply from Brinks Home Security

Julius, we are extremely happy to hear that you are pleased with your service from our team. Thank you for allowing us to not only protect you, but also leaving us a great review!

Aug. 10th, 2026

star star star star star

Carole Machol-Atler Conroe, Texas

I had an issue with my camera at my front door. My first call and the agent was understanding and assisted me right away. Within a few minutes she had the issue fixed.

4 weeks ago

Reply from Brinks Home Security

Hello Carole, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Aug. 10th, 2026

star star star star star

DAVID Ellerby Buies Creek, North Carolina

The customer service person that help me get my cameras back on line was excellent. He was very patient guiding me through the set up process. He was very knowledge onthe process.

1 month ago

Reply from Brinks Home Security

Hi David, we are extremely happy to hear that you are pleased with your Brinks Home service, protecting what’s most important to you and providing you with a best-in-class experience are our top priority. Thank you for allowing us to not only protect you, but also leaving us a review!

Aug. 12th, 2026

star star star star_border star_border

Barbara De Marco Vineland, NJ

customer service today was excellent! his name is Cedric and he had to deal with an unhappy customer I wanted to get out of the contract but it's too expensive (nice work on the part of Brinks Home Security, but I certainly would not recommend you to anyone else) BUT the customer service rep did an excellent job, (and the only reason I am writing a review is to recommend him, not Brinks)

1 month ago

Reply from Brinks Home Security

Hi Barbara, we are extremely happy to hear that you are pleased with your Brinks Home service from Cedric, protecting what’s most important to you and providing you with a best-in-class experience are our top priority. Thank you for allowing us to not only protect you, but also leaving us a review! If you have any additional concerns regarding your service agreement terms, feel free to contact us at socialmedia@brinkshome.com with you account information and details regarding your concerns.

Aug. 12th, 2026

star star star star star

Nelda McCrimmon Houston, Texas

As always when I call with an issue, I am greater with a warm welcome and granted full attention from everyone, even the virtual assistant. I appreciate their patience and time given, always help to resolve the issue!

1 month ago

Reply from Brinks Home Security

Hi Nelda, we are extremely happy to hear that you are pleased with your Brinks Home service, protecting what’s most important to you and providing you with a best-in-class experience are our top priority. Thank you for allowing us to not only protect you, but also leaving us a review!

Aug. 12th, 2026

star star star star star

Fannie Ludaway Las Vegas, Nevada

I appreciated Tracy going thru each item of my purchase….no mistakes. I had just returned Simplisafe equipment due to false advertising. I also appreciate you have your own techs for installation…thank you.

1 month ago

Reply from Brinks Home Security

Fannie, we are extremely happy to hear that you are pleased with your service from Tracy and that we truly earned your business. Thank you for allowing us to not only protect you, but also leaving us a review!

Aug. 3rd, 2026

star star star star star

Lars Howlette Tampa, Florida

Joshua was a huge help today. We worked together for a while today and were able to get a lot of our system back online. He was very helpful and provided a pleasant customer experience.

1 month ago

Reply from Brinks Home Security

Hi Lars, we are happy to hear that you are satisfied with your service from Joshua. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 28th, 2026

star star star star_border star_border

Angela Shaffer Deltona, Florida

The first people I spoke with had me on hold for far longer than I was happy with. I was transferred to other people a couple of times. When I finally spoke with Ray, he did a great job of (finally) helping me. He answered questions and renegotiated our contract, scheduled a technician and explained the changes to our contract. Too bad it took so long to get the help I needed.

1 month ago

Reply from Brinks Home Security

Hello Angela, thank you for your feedback regarding your experience. We are about extended hold times you experienced. We are happy to know that Ray had provided your with the service you needed as well. At Brinks Home, we are committed to providing great service, peace of mind and a fast, reliable alarm response when you need it most. If there is anything else we can assist you with, please do not hesitate to reach out.

Jul. 30th, 2026

star star star star star

Steve Napier Orlando, Florida

I was very pleased with the service I received. The lady I spoke with was very nice and respectful. She did all she could to make things right and she succeeded. Thank you, Kiki. I like her nickname.

1 month ago

Reply from Brinks Home Security

Hi Steven, we are happy to hear that you are satisfied with your service. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 29th, 2026

star star star star star

Jim Greulich Whittier, California

A very nice lady whose name escapes me assisted me in changing my codeword and performing an alarm test on my system. We had each other laughing during our conversation. She should receive lots of plus points for being so helpful and cheerful!

1 month ago

Reply from Brinks Home Security

Hi Jim, we are extremely happy to hear that you are pleased with your Brinks Home service, protecting what’s most important to you and providing you with a best-in-class experience are our top priority. Thank you for allowing us to not only protect you, but also leaving us a review!

Aug. 12th, 2026

star star star star star

Carrie Grater Denver, Colorado

I had a difficult situation with a return and the gentleman who helped me was amazing.

6 days ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Carrie. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Aug. 31st, 2026

star star star star star

Lisa Woodfin Mandeville, Louisiana

Customer service met all my needs. It did take 40 minutes, but I have a positive outcome.

1 week ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Lisa. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Aug. 31st, 2026

check_circle

Verified Customer

star star star star star

Brenda L Fogle NA

4 years ago

Reply from Brinks Home Security

Hi Brenda! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

Mar. 22nd, 2022

check_circle

Verified Customer

star star star star star

Bill Simmons NA

4 years ago

Reply from Brinks Home Security

Hi Bill! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

Mar. 22nd, 2022

check_circle

Verified Customer

star star star star star

Don Maryville, TN

The customer support answered all of my questions and they stayed on the line and talked to me for a long time to make me feel comfortable with what they were proposing and they did a good job. It was very easy to set up and it went together exactly the way that they said it should. The equipment was easy to install and it all worked exactly the way they said it should. It does require a little bit of a capability to actually install the equipment. Some people might need some help with that. I found it very easy to do but I had to go back and look at the website to understand some of the things that weren't explained thoroughly.

7 years ago

Reply from Brinks Home Security

Thank you for the kind words, Don.

May. 31st, 2019

check_circle

Verified Customer

star star star star star

Brandon Phyllis, KY

Protect American had a bundle that was perfect for my home and exactly what I needed. It was really easy to install myself. They sent it in the mail that had instructions which was really easy to follow and then they offered a deal with you which was right in my budget. It was perfect for me. The customer service has been the most helpful. Every time I've called they've answered and I've talked to a person within five minutes during a call and then if there is a wait time, I was able to leave my name and number and they would call me back. Customers definitely come first. If you use the system right away if you're home or I forget to turn my system off before I open the door, there's not delay. As soon as the door opens, the alarm is going off and within ten or fifteen seconds they're already on the phone calling me. One time I forgot the password to my system and they immediately hung up with me and called the cops and then they called me to make sure there was no mistake and the cop still showed up. So it was a very fast response.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Erwin/Skit Cincinnati, OH

I'm glad to have them because I needed somebody. They were able to fulfill the hardware that I required for our needs here. And the other ones wouldn't adapt. And Protect America did adapt and made it happen. would say 5. And the reason is that they called me when they said they would; they were with me even when I set the equipment up ahead of time because I'm familiar with setting it up. But they were there and they would test everything out and they would re-test it when we were done, so I was very satisfied with everything they did. One thing they could improve on is that you cannot hear the person' we had the volume all the way up and with the volume all the way up you can't even hear it in the next room. For instance, if we want to turn it on in our bedroom , we can't really hear it fro that area. So that was one item we didn't care for - at least that was our, that was one of the things that we needed. But anyway, it's working out. Also this is the first one that I had to plug into the programming system had to plug into an electric socket. All the other ones were battery operated and they lasted 4 or 5 years. So I had to do a little extra work myself, pulling the wire behind the wall and then fishing it out and the bottom and then putting it into the plug. It'd be a lot easier if it was a battery rather than electric.

7 years ago

Brinks Home Security Reviews

Summary of Reviews