Brinks Home Security: Read 4,303 User Reviews From Real Homeowners

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Michael Trevino Fresno, CA

Customer service from initial contact to the end was very pleasant and informative. I was assisted by 3 individuals who helped me with questions, removing equipment that i no longer needed and assisting with requested new equipment and sensors. I truly appreciate the great customer service i received today. It’s not often these days that 1 phone call is made and questions are answered, technical support is provided and ordering new equipment is ordered and sent with in a few days. Thank you to the initial contact person (i forgot her name), Daniel from tech support and Jennette from the Loyalty Department. Great Job all of you!!!

1 day ago

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Vivian Brown Chicago, Illinois

I talked to Alyssa and Maurice. Very good customer service.\n First of all, Alyssa transferred me to Maurice. Maurice customer service. Wassexcellent? He explained everything to me very professional. I enjoyed talking to him. Keep the good workup. I have been with this company for years. I have referred several people Maurice and I talked about how good God is to us.\n I enjoyed that may\n God continue to bless. All of you.

21 hours ago

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Malkiat Samra Fair Oaks, California

I had a problem with my panel not connecting properly. The Brinks Team Technician (Joseph) did an outstanding job resolving my panel issues. Joseph was polite, competent and responsive to my concerns. He was very understanding and stayed on task to resolve the issues to a successful ending. I appreciate Brinks and the support team members for caring about their customers. Thank you!!

1 day ago

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Byron King Houston, Texas

My customer service rep was Larry and he was exceptional. Very calm and collective. He took the time to listen and understand my issues and concerns. I called with the intention to cancel my service with Brinks Home Security, but thanks to Larry I renewed my contract with better equipment and functionality and am leaving this review as a testament to their customer service. A big thank you to Larry.

4 days ago

Reply from Brinks Home Security

Hello Byron, we are happy to hear that you are satisfied with your service from Larry. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Aug. 10th, 2026

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Vivian Arrant Lufkin, TX

The last young man I Spoke with was MOST HELPFUL!. The 3 females before him were not interested in being at work OR being helpful. I would fire every one of them!! I am not in your service area so I needed help setting up these devices for Window/Door...I do not work for Brinks so there was a learning curve for me. THIS young man offered to help me setup 15-16 ? Devices in system and keyed them in for me and activated them. He was very Patient and let me know the Customer and Security comes first. I asked every prior support Person I spoke with today 08/01/2026 if the help me with key in because they all knew I was having issues with my wall panel timing out. THEY refused. Everyone needs employees like this young man. His service was absolutely EXELLENT!. I do not know him and cannot remember his name but yall need to look him up and reward his service.

1 week ago

Reply from Brinks Home Security

Vivian, we are extremely happy to hear that you are pleased with your service from a team member that help you with all of your sensors. Thank you for allowing us to not only protect you, but also leaving us a review!

Aug. 3rd, 2026

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Judy Trochelman Whites Creek, Tennessee

After speaking with a loyalty representative, I was able to use points from years of being a customer & was able upgrade my service to digital, within a Price range I could afford.

1 day ago

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kinkyboots1 Phoenix, Arizona

OMG I spent 90 minutes on this call and the girl was so apologic. It wasn't her fault but she tried everything to help me with my problem. In the end she decided it was a faulty sensor and put in an order for a new one.

2 days ago

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Suzanne Heilman Las Vegas, Nevada

All of the problems started from sales and went downhill from there. The order he submitted was incomplete, he assured me my thermostats would work with your system without even checking as to what I had. Bottom line mine weren't compatible and tech didn't bring any with him because the order made no mention of thermostats! According to the tech the entire order was incomplete. Then trying to get someone back out here promptly was a series of phone calls. The only person that really tried to help was a woman by the name of Carla who then hooked me up with Jasmine. They were able to get a tech back out today with w with 2 new thermostats. Previous person I talked to said August 26 first available date and I was going to be out of town. At one point a "supervisor " named AJ hung up on me! If you want whole story have someone who cares call me

1 week ago

Reply from Brinks Home Security

Suzanne Heilman, We appreciate you taking the time to leave a detailed review about your recent experience. Brinks Home takes all complaints seriously, and we are sorry to hear that you are disappointed in the services you received. We have received your feedback and will further research this matter to ensure it does not happen again. Thank you for joining the Brinks home customer Family! We look forward to providing you with peace of mind for many years to come. You may email your account information with the details of your concerns to socialmedia@brinkshome.com. Thank you.

Aug. 10th, 2026

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TL Biggs II Las Vegas, Nevada

We had Jada and she did amazing with over the phone support. She offered us some coverage on our equipment and we were hesitant because of finances. So she transferred us to what we named her the “Loyalty Lady”. All we know is she kicked butt. Got us coverage we could afford as well as just had the best attitude and amazing smile you could see through the phone. Great job Brinks Customer service team !!!

2 weeks ago

Reply from Brinks Home Security

TL, we are extremely happy to hear that you are pleased with your service from our team. Thank you for allowing us to not only protect you, but also leaving us a review!

Aug. 3rd, 2026

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Aaron Aston San Antonio, TX

I needed to get my service transferred to a new address. I called and spoke with Elizabeth at Brinks. I cannot believe how nice and professional Elizabeth was. She answered all of my question, transferred my service, provided me new and upgraded equipment and even lowered my monthly payment. I am so glad Elizabeth was the one who answered my call. What a great experience! Super smooth and only took a couple of minutes. Thank you Elizabeth!

3 weeks ago

Reply from Brinks Home Security

Hi Aaron, we are happy to hear that you are satisfied with your service. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 28th, 2026

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jeff ockinga Omaha, Nebraska

The person that helped me out went above and beyond his duties made me feel comfortable with brinks and to trust them to use them again, even though I’m canceling my plan

21 hours ago

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Dan Kelly Omaha, Nebraska

Agent provided me with a confirmation that are verification letter for moving to a senior high rise had been received. Also canceled the auto payments. Very efficient!!!!

4 days ago

Reply from Brinks Home Security

Hello Dan, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Aug. 10th, 2026

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Gary Calvillo Bakersfield, California

I have been struggling with financial problems and Brinks has understood my hardship and had continued to keep my security in effect. I thank you for understanding.

5 days ago

Reply from Brinks Home Security

You're welcome Gary. We are extremely happy to hear that you are pleased with your service from our team and that we could help provide a targeted solution. Thank you for allowing us to not be there for you, but also leaving us a great review!

Aug. 10th, 2026

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Julius Loving II Milwaukee, Wisconsin

Agent was very courteous, helpful and professional. He offered solutions to my issues that resol them completely to my satisfaction. Great job! Thanks

1 week ago

Reply from Brinks Home Security

Julius, we are extremely happy to hear that you are pleased with your service from our team. Thank you for allowing us to not only protect you, but also leaving us a great review!

Aug. 10th, 2026

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Manuel Franco Celaya, Guanajuato

Excellent service, I was treated with professional and respect, she listen to my concerns and help me a lot. Who ever was deserves a compliment for a job well done, thank you again

1 week ago

Reply from Brinks Home Security

Hello Manuel, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Aug. 10th, 2026

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Steve Sarper North Las Vegas, Nevada

The customer service people I spoke with, Clarissa & Sydney, were both excellent. They were smart, very helpful, courteous. People like these are the best asset Brinks can have.

1 week ago

Reply from Brinks Home Security

Hello Steve, we are happy to hear that you are satisfied with your service from our staff. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Aug. 10th, 2026

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DAVID Ellerby Buies Creek, North Carolina

The customer service person that help me get my cameras back on line was excellent. He was very patient guiding me through the set up process. He was very knowledge onthe process.

1 week ago

Reply from Brinks Home Security

Hi David, we are extremely happy to hear that you are pleased with your Brinks Home service, protecting what’s most important to you and providing you with a best-in-class experience are our top priority. Thank you for allowing us to not only protect you, but also leaving us a review!

Aug. 12th, 2026

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Barbara De Marco Vineland, NJ

customer service today was excellent! his name is Cedric and he had to deal with an unhappy customer I wanted to get out of the contract but it's too expensive (nice work on the part of Brinks Home Security, but I certainly would not recommend you to anyone else) BUT the customer service rep did an excellent job, (and the only reason I am writing a review is to recommend him, not Brinks)

1 week ago

Reply from Brinks Home Security

Hi Barbara, we are extremely happy to hear that you are pleased with your Brinks Home service from Cedric, protecting what’s most important to you and providing you with a best-in-class experience are our top priority. Thank you for allowing us to not only protect you, but also leaving us a review! If you have any additional concerns regarding your service agreement terms, feel free to contact us at socialmedia@brinkshome.com with you account information and details regarding your concerns.

Aug. 12th, 2026

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Nelda McCrimmon Houston, Texas

As always when I call with an issue, I am greater with a warm welcome and granted full attention from everyone, even the virtual assistant. I appreciate their patience and time given, always help to resolve the issue!

1 week ago

Reply from Brinks Home Security

Hi Nelda, we are extremely happy to hear that you are pleased with your Brinks Home service, protecting what’s most important to you and providing you with a best-in-class experience are our top priority. Thank you for allowing us to not only protect you, but also leaving us a review!

Aug. 12th, 2026

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John Peterka Boardman, Ohio

I called Brinks Home Security to report that I replaced my single front door and transoms with double French doors. I needed another door sensor. I spoke to Al. He ordered an extran sensor for me and gave me a temporary work-around until the sensor arrives. Thank you, Al!

3 weeks ago

Reply from Brinks Home Security

Hi John, we are happy to hear that you are satisfied with our service. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 28th, 2026

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Jim Greulich Whittier, California

A very nice lady whose name escapes me assisted me in changing my codeword and performing an alarm test on my system. We had each other laughing during our conversation. She should receive lots of plus points for being so helpful and cheerful!

1 week ago

Reply from Brinks Home Security

Hi Jim, we are extremely happy to hear that you are pleased with your Brinks Home service, protecting what’s most important to you and providing you with a best-in-class experience are our top priority. Thank you for allowing us to not only protect you, but also leaving us a review!

Aug. 12th, 2026

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Ashok Bhagwanani Budd, Illinois

System is great. Representative was fantastic. Just beware emails offering low rates for extending contract at a much lower rate. They are legit but the link only gives $5.00 reduction instead of the $10 offered. So I spoke with their representative, she was amazing and reduced the rate by $15.00 not just for 3 years, but also the remaining 6 months on my current agreement. I believe her name was Sheilia.

1 month ago

Reply from Brinks Home Security

Hi Ashok, we are happy to hear that you are satisfied with your service. Thank you for the 5-star review and congrats on the great offer you received! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 29th, 2026

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Tom Harris Keller, Texas

I am well pleased with the help I received today from Sabrina. She patiently walked me through all the steps to change some batteries, deactivate some zones for temporary AC service, and reconnect my secondary control panel back to my main panel. In today’s automated world it is refreshing to find a real person who not only actually talks to you but knows what they’re talking about and systematically walks you through each step successfully. I appreciate this kind of support. It is rare.

1 month ago

Reply from Brinks Home Security

Hi Tom, we are happy to hear that you are satisfied with your service. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 29th, 2026

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Greg Milini Fort Worth, Texas

Robin was a great listener and provided good options to not only give me a better monthly rate but also helped me with the equipment issue where I was not getting that assistance from the third party over 18 months and I also want to thank her colleague she transferred me to That rapped all that up and also was very professional , highly recommended

1 month ago

Reply from Brinks Home Security

Hi Greg, we are happy to hear that you are satisfied with your service. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 29th, 2026

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Shondra Soles Birmingham, Alabama

The tech was very fast and accurate with installing the equipment and was very helpful with letting me know how to operate the equipment equipment.

1 day ago

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Fredric Wells Charleston, South Carolina

I've had nothing but the best service from Brinks Home Security. I would definitely recommend them to anybody interested in a home security system.

1 week ago

Reply from Brinks Home Security

Hello Fredric, we are happy to hear that you are satisfied with your service each time you needed assistance. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Aug. 10th, 2026

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Carole Machol-Atler Conroe, Texas

I had an issue with my camera at my front door. My first call and the agent was understanding and assisted me right away. Within a few minutes she had the issue fixed.

1 week ago

Reply from Brinks Home Security

Hello Carole, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Aug. 10th, 2026

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Charles Crawford Cedar Hill, Tennessee

Great customer service, recognition of and value customer loyalty, found a very reasonable solution to my problem and I signed up for a contract extension.

1 week ago

Reply from Brinks Home Security

Hi Charles, we are extremely happy to hear that you are pleased with your Brinks Home service, protecting what’s most important to you and providing you with a best-in-class experience are our top priority. Thank you for allowing us to not only protect you, but also leaving us a review!

Aug. 12th, 2026

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Ben Makowski Sheffield Township, Ohio

The representative that I worked with, was trying to be very helpful. The problem I ran into, is that the people higher up were not too willing to work with me I’m relieving some of the charges that I felt were excessive.

1 week ago

Reply from Brinks Home Security

Ben Makowski, We appreciate you taking the time to leave a detailed review about your recent experience. Brinks Home takes all complaints seriously, and we are sorry to hear that you are not in agreement with your billing charges. We are happy to review your account and you may send your account information and description of your billing concerns to socialmedia@brinkshome.com and we will get back to you.

Aug. 12th, 2026

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Fannie Ludaway Las Vegas, Nevada

I appreciated Tracy going thru each item of my purchase….no mistakes. I had just returned Simplisafe equipment due to false advertising. I also appreciate you have your own techs for installation…thank you.

2 weeks ago

Reply from Brinks Home Security

Fannie, we are extremely happy to hear that you are pleased with your service from Tracy and that we truly earned your business. Thank you for allowing us to not only protect you, but also leaving us a review!

Aug. 3rd, 2026

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Lars Howlette Tampa, Florida

Joshua was a huge help today. We worked together for a while today and were able to get a lot of our system back online. He was very helpful and provided a pleasant customer experience.

3 weeks ago

Reply from Brinks Home Security

Hi Lars, we are happy to hear that you are satisfied with your service from Joshua. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 28th, 2026

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Angela Shaffer Deltona, Florida

The first people I spoke with had me on hold for far longer than I was happy with. I was transferred to other people a couple of times. When I finally spoke with Ray, he did a great job of (finally) helping me. He answered questions and renegotiated our contract, scheduled a technician and explained the changes to our contract. Too bad it took so long to get the help I needed.

3 weeks ago

Reply from Brinks Home Security

Hello Angela, thank you for your feedback regarding your experience. We are about extended hold times you experienced. We are happy to know that Ray had provided your with the service you needed as well. At Brinks Home, we are committed to providing great service, peace of mind and a fast, reliable alarm response when you need it most. If there is anything else we can assist you with, please do not hesitate to reach out.

Jul. 30th, 2026

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Sonia Seattle, Washington

After multiple attempts to reach out to customer care and holding for over 20 min just to get help with system I got to speak to the last person who helped me cancel my subscription. A subscription the began in 2008, I had an equipment that could be categorized as outdated.

1 week ago

Reply from Brinks Home Security

Hi Sonia, we are sorry to hear that you are parting ways with us. I am sure that we could have provided upgrade options for you. If you change your mind we'd love to see what we can do for you. Feel free to email us at socialmedia@brinkshome.com.

Aug. 12th, 2026

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Wayne Howard Las Vegas, Nevada

Brinks has one of the best customer service department I have ever encountered. The people there are very knowledgeable, courteous, and willing to solve your issue. The representative I spoke with today knew exactly what to do to resolve my problem.

1 month ago

Reply from Brinks Home Security

Hi Wayne, we are happy to hear that you are satisfied with your service and getting your concerns resolved. Thank you so much for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 29th, 2026

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Tiffany Taylor Meadville, Pennsylvania

My representative Kay was amazing! Very thorough, talked me through the process, patient, followed up with me to ensure everything was working and I knew how to operate it. I would recommend Brinks to anyone just based off her, that's not even including the system and what it provides. 6/5 stars1

1 month ago

Reply from Brinks Home Security

Hi Tiffany, we are happy to hear that you are satisfied with your service. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 29th, 2026

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Joseph Johnson Ashburn, Virginia

The degree of professionalism and proficiency of my support person was just so outstanding, it blew me away.

1 day ago

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mr1904@bellsouth.net Gardendale, Alabama

The representative who helped me was well informed and answered my problem. She was courteous and very kind.

3 days ago

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Evangeline White Temecula, California

The agent was very pleasant and helpful. All my questions were answered regarding a renewal promotion. However, the fees with the promotion didn’t make it worthwhile.

4 weeks ago

Reply from Brinks Home Security

Hi Evangline, we are happy to hear that you are satisfied with your service. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. Feel free to keep checking in with us to see if new offers may be available that suit would your needs. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 29th, 2026

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Steve Napier Orlando, Florida

I was very pleased with the service I received. The lady I spoke with was very nice and respectful. She did all she could to make things right and she succeeded. Thank you, Kiki. I like her nickname.

1 month ago

Reply from Brinks Home Security

Hi Steven, we are happy to hear that you are satisfied with your service. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 29th, 2026

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Robert Scituate, Rhode Island

The first person I talked to was very pleasant and took care of all. The service tech, Cory, did a great job in solving my problem, very pleasant and informative, he did a good job.

1 month ago

Reply from Brinks Home Security

Hi Robert, we are happy to hear that you are satisfied with our service. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 8th, 2026

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Kristin Carpenter Syracuse, New York

The customer service agent on the telephone was considerate, knowledgeable, and helped me get my question answered. I was impressed with the fact that there was almost no hold time.

1 month ago

Reply from Brinks Home Security

Hello Kristin, thank you for rating us 5-stars! We are pleased to hear of your positive experience with our team. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. -Paul H.

Jul. 2nd, 2026

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MsKings Things Seattle, Washington

Both Ladies yesterday (30th) and today July 1st provided me with their upmost attention! The both were "patient" understanding and made sure that my issue at had would be either fixed or resolved by a visit from the Technician. The are true pioneers in terms to excellent customer service!

1 month ago

Reply from Brinks Home Security

Hi there, we are happy to hear that you are satisfied with our service. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 8th, 2026

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Cecil Hunt Bentonia, Mississippi

I am still not able to call service to pay my bill over the phone With the automated service.

1 day ago

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Claire I. Portland, OR

Your rep patiently worked with me about the issues I’m having and came up with a good plan of attack.

1 week ago

Reply from Brinks Home Security

Hello Claire, we are happy to hear that you are satisfied with the service experience you had with our team. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Aug. 11th, 2026

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Lee Shantell Humphrey Atlanta, Georgia

The customer service representative was very nice and quickly scheduled a technician to complete the service.

1 week ago

Reply from Brinks Home Security

Hello Lee, we are happy to hear that you are satisfied with the service experience you had with our team. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Aug. 11th, 2026

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Eva Silos Stockton, California

Customer Service Representative was so helpful, kind, courteous, and addressed my concerns and needs!

1 week ago

Reply from Brinks Home Security

Hello Eva, we are happy to hear that you are satisfied with the service experience you had with our team. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Aug. 11th, 2026

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J. Biv Tampa, Florida

Called to inquire about canceling my service and got a great retention offer to maintain my service with Brinks!

1 week ago

Reply from Brinks Home Security

Hello J, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Aug. 11th, 2026

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Mary Ithaca, New York

My alarm was malfunctioning, and the brinks technician I spoke to, Orlando, was really helpful on the phone.

1 week ago

Reply from Brinks Home Security

Mary, we are extremely happy to hear that you are pleased with your service from Orlando. Thank you for allowing us to not only protect you, but also leaving us a review!

Aug. 3rd, 2026

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Verified Customer

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Brenda L Fogle NA

4 years ago

Reply from Brinks Home Security

Hi Brenda! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

Mar. 22nd, 2022

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Verified Customer

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Bill Simmons NA

4 years ago

Reply from Brinks Home Security

Hi Bill! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

Mar. 22nd, 2022

Brinks Home Security Reviews

Summary of Reviews