Brinks Home Security: Read 4,446 User Reviews From Real Homeowners

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EyetoEye Travels Kernersville, North Carolina

Ms. Paige, my Brink representative today, was the most patient, professional, knowledgeable, and helpful person I have ever had the pleasure of working with! She explained step by step what I needed to do and guided me along the way to accomplish each step. She answered all of my questions with dignity and encouragement. I had been discouraged about my alarm system because of some issues I was having with it. Also, I have experienced a major medical crisis in my life for the years of 2025 and 2026 and was unable to physically make contact with the Brink company to get help with these issues. Thus, the issues were mainly due to my inability to get the help I needed. Ms. Paige immediately began to encourage me by letting me know that she was going to stay with me until I was completely satisfied. And, SHE DID! Thank you so much for having such an awesome customer service representative!

6 days ago

Reply from Brinks Home Security

Hi, thank you for taking the time to share your experience. We're delighted to hear Paige provided such patient, knowledgeable, and compassionate support during a challenging time. It's wonderful to know she stayed with you until your concerns were fully resolved. We'll be sure to share your kind words and recognition with her. Thank you for choosing Brinks Home.

– Cris J.

Nov. 5th, 2026

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Kathy Stiffler Las Vegas, NV

I have been a very long time customer with Brinks Home Security. They have provided me with excellent service over the years. Today, my experience with the company was outstanding. The rep (Maurice) listened to me and provided me with a very good solution. I would recommend this company to friends and family. Keep up the great work, and a shout out to Maurice for his outstanding customer service.

1 week ago

Reply from Brinks Home Security

Hi Kathy, thank you for your loyalty and for sharing your experience! We're delighted to hear Maurice provided outstanding service, listened to your concerns, and helped find a great solution. We truly appreciate your recommendation and your continued trust in Brinks Home.

– Cris J.

Nov. 5th, 2026

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Robert Hesse Winston Salem, NC

I required assistance linking my existing system to my new wifi. Angela worked with me for well over an hour to get the problem resolved, and ultimately had to turn my problem over to your technical staff, who got me past the last technical hurdles to complete the task. Angela was charming and happy to help. She was patient as I ran all around my house working on each of the cameras. Throughout the process she was professional and cheerful, even as we had to run through the connection process multiple times. I'd give her AT LEAST six stars if the system allowed me to do so. In the end, my entire system is up and running exactly as I require. Thank you!

3 weeks ago

Reply from Brinks Home Security

Thank you for sharing your experience, Robert! We're thrilled to hear that Angela provided such patient, professional, and cheerful support throughout the process. We know reconnecting an entire system and multiple cameras can take time, and we're glad Angela and our Technical Support team were able to get everything up and running just the way you needed. We'll be sure to share your kind words with Angela. Thank you for choosing Brinks Home!

Cris J.

Oct. 23rd, 2026

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Karen Boyles Valley Springs, California

Sheila the agent who helped me was ama@un She listened and was extremely helpful. She was very kind and such a joy to talk to. I just wanted to adopt her. She is extremely knowledgeable. She is very much an asset to your company.

1 week ago

Reply from Brinks Home Security

Hi Karen, thank you for your wonderful feedback! We're delighted to hear Sheila provided such kind, knowledgeable, and helpful service. We'll be sure to share your recognition with her. Thank you for choosing Brinks Home and for highlighting such a valued member of our team.

– Cris J.

Nov. 5th, 2026

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Earl Newman Las Vegas, Nevada

The representative Joseph, was very helpful and addressed all of my concerns. The previous rep sent me the wrong window alarm sensor even after I sent her a picture of the correct one Joseph was able to correct her mistake and sent me a picture to make sure he was re-sending the correct sensor. He also took the time to perform a necessary system upgrade and provide status as the upgrade was being performed.

2 weeks ago

Reply from Brinks Home Security

Earl, Thank you for sharing your experience! We're glad Joseph was able to address your concerns, correct the sensor issue, and take the extra time to confirm the replacement was the right one. It's great to hear he also kept you informed throughout the system upgrade process. We'll be sure to share your kind words with him. Thank you for choosing Brinks Home!

Cris J.

Oct. 23rd, 2026

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Sheila McCollum Ventura, California

The technician helping us was patient and knowledgeable. She helped us through about three difficult (for us) problems. We are most appreciative of her understanding of our needs and working with us to solve the problems.

1 week ago

Reply from Brinks Home Security

Thank you for sharing your experience, Sheila! We're delighted to hear our technician was patient, knowledgeable, and took the time to help you work through each issue. Providing understanding, support, and personalized assistance is important to us, and we're glad she was able to find solutions that met your needs. We truly appreciate your kind words and thank you for choosing Brinks Home Security!

– Cris J.

Oct. 27th, 2026

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C Wright League City, Texas

I would like to thank Rosie for listening to me this morning about the problems I am dealing with in reference to my alarm system with brinks. I am hoping that the information she received will assist the technician in solving the issues I am having. Thank you Rosie for listening .

2 weeks ago

Reply from Brinks Home Security

Thank you for sharing your experience! We're glad Rosie took the time to listen and understand the issues you've been experiencing with your alarm system. We appreciate your kind words and hope the information she gathered helps our technician resolve everything quickly. Thank you for choosing Brinks Home!

Cris J.

Oct. 23rd, 2026

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William Mannery Jr Cypress, California

I recently lost Video on two cameras spoke to a technician on Friday. This customer service was exceptional. He was able to get one camera going and the other camera just needed to be replaced Free of Charge. I recently spoke to two technicians and they couldn’t get either camera working properly just exceptional technical skills and verbal skills as well. I was overly satisfied with technician.

1 month ago

Reply from Brinks Home Security

Thank you for sharing your experience, William! We're thrilled to hear our technician provided exceptional service and was able to get one camera working while arranging a no-cost replacement for the other. It's wonderful to know his technical expertise and communication made such a positive difference. We appreciate your recognition and thank you for choosing Brinks Home!

– Cris J.

Oct. 14th, 2026

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James Moses Green Pond, South Carolina

Once I got through the AI process when I called, I was placed on hold to talk directly with a customer agent. Trevor was great to work with. After discussing the notification that the FBR Firefighter Device low battery warning was present, he arranged for a Brinks technician to come to my home to fix the problem. He was courteous and professional and helpful.

1 month ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, James. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come.

Sep. 25th, 2026

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althea Pope Aldie, VA

Ms. Tina from Texas was very pleasant and helpful, she was able to assist me with my questions and answers any questions I had about my account. She also tried to help me with my early payment, by getting a small fee deducted but she was not able to help with that. But she tried. The payment is actually 3 months early and not due until December 1,2026. Then it will last for 6 months. Great experience with Ms. Tina

1 month ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Althea. We're pleased to hear about your experience with the service you have received from Tina. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Sep. 17th, 2026

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Michael Trevino Fresno, CA

Customer service from initial contact to the end was very pleasant and informative. I was assisted by 3 individuals who helped me with questions, removing equipment that i no longer needed and assisting with requested new equipment and sensors. I truly appreciate the great customer service i received today. It’s not often these days that 1 phone call is made and questions are answered, technical support is provided and ordering new equipment is ordered and sent with in a few days. Thank you to the initial contact person (i forgot her name), Daniel from tech support and Jennette from the Loyalty Department. Great Job all of you!!!

2 months ago

Reply from Brinks Home Security

Hello Michael, we are happy to hear that you are satisfied with the service experience you had with our team. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Aug. 17th, 2026

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Vikky Ferris North Augusta, SC

They were so very helpful! He answered all my questions. He checked out everything for me. I have had the very best experience! Thank you Brinks!

1 day ago

Reply from Brinks Home Security

Hi Vikky, thank you for your kind words! We're so glad our team was able to answer your questions and provide the help you needed. We appreciate your trust in Brinks Home and are thrilled you've had such a great experience!

– Cris J.

Nov. 5th, 2026

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Sonjia Ann Jewell Reston, Virginia

I love the response time. All the tech team are extremely helpful and very knowledgeable. They are courteous and friendly, yet very professional.

2 days ago

Reply from Brinks Home Security

Hi Sonjia, thank you for your kind words! We're so happy to hear our team has been helpful, knowledgeable, and quick to respond. We truly appreciate your trust in Brinks Home!

– Cris J.

Nov. 5th, 2026

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Nora Musgrove Richmond, Virginia

The first rep told me to go buy a battery at Walmart. After, two calls a battery was mailed to me. Received battery and had two lengthy calls to Reps to get my security system working!! The first two reps were untrained and unknowledgeable! It took four calls to get my security system working again! Unimpressed!!

1 week ago

Reply from Brinks Home Security

Hi Nora, we're sorry to hear about your experience and understand your frustration. Having to make multiple calls to resolve an issue is not the level of service we strive to provide. We'd like the opportunity to review your concerns and help. Please email us at socialmedia@brinkshome.com or call 800-447-9239 so we can assist further.

– Cris J.

Nov. 5th, 2026

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Shirley Herring Philadelphia, Pennsylvania

The professional service received by both sections were exceptionally good. They performed patience with pleasant attitudes to help make it easy for me to understand how to operate the system.

2 weeks ago

Reply from Brinks Home Security

Thank you for sharing your experience, Shirley! We're delighted to hear that both teams provided exceptional service with patience and a positive attitude. It's wonderful to know they made it easy for you to understand and operate your system. We appreciate your kind words and thank you for choosing Brinks Home!

Cris J.

Oct. 23rd, 2026

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Brad Harris Round Rock, Texas

I have a problem with a smoke detecter where the battery is failing, I had to make 3 calls to customer support and finally do have a solution but it wont happen until November 3. The person who handled the first call told me that you dont fix "trivial" problems and I needed to fix it myself even though I had no replacement batteries. The person who handled the second call told me that yes you do fix most customer problems but this couldn't be fixed until some maintence people could come to my house on November 3. This person told me they could turn off "chirping" remotely and they would make that happen After 30 minutes the chirping was still present so I called again. This time I was told that the chirping sometimes could be paused but sometimes not so the only real solution was for me to remove the battery. That will probably require me to buy a bigger ladder since I can't reach the device safely with the ladder that I have. Bottom line all of the customer people were pleasant and tried hard to help me but it seems that company policy is not clear and knowledge of the product could be better. If that is true, this is a management problem and not a customer service person problem.

2 weeks ago

Reply from Brinks Home Security

Thank you for sharing your feedback, Brad. We're sorry to hear about the frustration caused by the multiple calls, conflicting information, and delay in resolving your smoke detector issue. While we're glad our representatives were pleasant and tried to assist, we understand how disappointing it is when expectations aren't met. We'd appreciate the opportunity to review your concerns further. Please email us at socialmedia@brinkshome.com with your account details so we can take a closer look.

- Cris J.

Oct. 23rd, 2026

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Tina Frost Austin, Texas

Their Customer Service team is amazing. I have called in twice and both times the CSRs were able to answer my questions and resolve my issue quickly - in a friendly and professional manner.

3 weeks ago

Reply from Brinks Home Security

Thank you for sharing your experience, Tina! We're delighted to hear that our Customer Service team was able to answer your questions and resolve your issues quickly on both occasions. Providing friendly, professional support is what we strive for, and we're grateful for your kind words. Thank you for choosing Brinks Home!

Cris J.

Oct. 23rd, 2026

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Stacey Straughan Secaucus, New Jersey

Rebecca was patient and knowledgable. Not pushy but very education on the Brinks services and promotions Chris was efficient and knew exactly what to do to answer my questions. Good Job for my customer support experience.

4 weeks ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Stacey. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. -Paul H.

Oct. 13th, 2026

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Jean Ward Fair Oaks, California

Very friendly,, understanding and efficient!!! Got me where I needed to go and made sure I done what I needed to do ❤️😊 a real efficient life saver👍👍👍👍👍thank her again for me🤦‍♀️🙊❤️❤️❤️❤️❤️

1 month ago

Reply from Brinks Home Security

Thank you for sharing your experience, Jean! We're so glad to hear our representative was friendly, understanding, and efficient. It's wonderful to know she guided you through the process, made everything easy, and provided the support you needed. We'll be sure to pass along your kind words. Thank you for choosing Brinks Home! ❤️

– Cris J.

Oct. 15th, 2026

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CHRISTINA ROBERTS Little Rock, Arkansas

I am absolutely astonished and WELL PLEASEDwith the Customer Service person. I can’t remember her precious name, but I am so thankful for her time her knowledge, professionalism, her attitude and taking the time and walking me through every detail that was needed, which helped my confidence. Thank you, thank you thank you!!!

1 month ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Christina. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Sep. 23rd, 2026

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Brinks Cares! Fairfax, Virginia

The Brinks installer (Kendra) was excellent. Very friendly, efficient, and explained things well. Then today I called with a question, and spoke with Javier, who was most helpful. Both Kendra and Javier expressed interest in our being fully satisfied, which we are.

1 month ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback. We're pleased to hear about your experience with the service you have received from Javier. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Sep. 23rd, 2026

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PJ Hatch Chicago, Illinois

Brinks representative Nathan was very friendly and knowledgeable. He helped me when the monitor went out at my church. He precisely knew what the first steps were in fixing the problem. Great work! Top notch customer service!

1 month ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, PJ. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Sep. 16th, 2026

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Taylor Pittman Troutman, North Carolina

Ms. Shelia was AMAZING!!!! She made a difficult conversation easy with no judgement at all. Talking to her felt like talking to a friend you've had forever that only wanted to help you and make sure that their words, professionalism and kindness brighten not only the rest of your day but the rest of your week! SHE IS the reason, I will always be a loyal customer. Thank you Ms. Shelia!

2 months ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Taylor. We're pleased to hear about your experience with the service you have received from Shelia. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you.

Aug. 21st, 2026

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Vivian Brown Chicago, Illinois

I talked to Alyssa and Maurice. Very good customer service.\n First of all, Alyssa transferred me to Maurice. Maurice customer service. Wassexcellent? He explained everything to me very professional. I enjoyed talking to him. Keep the good workup. I have been with this company for years. I have referred several people Maurice and I talked about how good God is to us.\n I enjoyed that may\n God continue to bless. All of you.

2 months ago

Reply from Brinks Home Security

Hello Vivian, we are happy to hear that you are satisfied with the service experience you had with our team. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Aug. 17th, 2026

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Malkiat Samra Fair Oaks, California

I had a problem with my panel not connecting properly. The Brinks Team Technician (Joseph) did an outstanding job resolving my panel issues. Joseph was polite, competent and responsive to my concerns. He was very understanding and stayed on task to resolve the issues to a successful ending. I appreciate Brinks and the support team members for caring about their customers. Thank you!!

2 months ago

Reply from Brinks Home Security

Hello Malkiat, we are happy to hear that you are satisfied with the service experience you had with Joseph. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Aug. 17th, 2026

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Byron King Houston, Texas

My customer service rep was Larry and he was exceptional. Very calm and collective. He took the time to listen and understand my issues and concerns. I called with the intention to cancel my service with Brinks Home Security, but thanks to Larry I renewed my contract with better equipment and functionality and am leaving this review as a testament to their customer service. A big thank you to Larry.

2 months ago

Reply from Brinks Home Security

Hello Byron, we are happy to hear that you are satisfied with your service from Larry. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Aug. 10th, 2026

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Vivian Arrant Lufkin, TX

The last young man I Spoke with was MOST HELPFUL!. The 3 females before him were not interested in being at work OR being helpful. I would fire every one of them!! I am not in your service area so I needed help setting up these devices for Window/Door...I do not work for Brinks so there was a learning curve for me. THIS young man offered to help me setup 15-16 ? Devices in system and keyed them in for me and activated them. He was very Patient and let me know the Customer and Security comes first. I asked every prior support Person I spoke with today 08/01/2026 if the help me with key in because they all knew I was having issues with my wall panel timing out. THEY refused. Everyone needs employees like this young man. His service was absolutely EXELLENT!. I do not know him and cannot remember his name but yall need to look him up and reward his service.

3 months ago

Reply from Brinks Home Security

Vivian, we are extremely happy to hear that you are pleased with your service from a team member that help you with all of your sensors. Thank you for allowing us to not only protect you, but also leaving us a review!

Aug. 3rd, 2026

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Jared Whitehead Edinburg, Texas

Jasmine was wonderful to work with and made it possible for us to have our brinks system. We appreciate her.

20 hours ago

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Ann Reese Dublin, Georgia

Representative was very polite and very knowledgeable! She walked us through what we needed to do with very clear instructions and we were able to fix the problem.

3 weeks ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Ann. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come.

Oct. 13th, 2026

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Tom & Cathy Wyatt Denver, Colorado

Customer service is wonderful- very helpful! However cannot say anything about your tech team they have not shown up for any of the 2 appointments that were made! They are a no show and no call on both! Customer service would try to contact them and tech would not reply! 5 star on customer service ! 0 on installation and tech support!

1 month ago

Reply from Brinks Home Security

Thank you for recognizing our customer service team and for the 5-star feedback. We're sorry to hear about the missed technician appointments and understand how frustrating it is to experience multiple no-shows without communication. Your concerns are important to us, and we appreciate you bringing them to our attention. Thank you for sharing both the positives and the areas where we need to improve.

– Cris J.

Oct. 14th, 2026

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Dave Valley Springs, California

Fred was awesome. He took care of every need I needed. Fred also made me feel like I was part of the family. Fred made me feel like I wanted to travel to Texas and see him and have lunch at a barbecue restaurant.

1 month ago

Reply from Brinks Home Security

Thank you for sharing your experience! We're thrilled to hear Fred provided such exceptional service and made you feel like part of the family. It's wonderful to know his care, professionalism, and friendly personality left such a lasting impression. We'll be sure to pass along your kind words and recognition. Thank you for choosing Brinks Home!

– Cris J.

Oct. 15th, 2026

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Wendy Atlas Albuquerque, New Mexico

The man I spoke with did everything possible to get my camera bk on line- he walked me through all the steps several time being as patient as could be He was an absolute saint

1 month ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Wendy. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come.

Sep. 25th, 2026

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Mary Davis (Mary D.) Crownsville, Maryland

The technician, Tarshia (sp?) was very polite, patient and professional! She listened to my concerns and offered suggestions until all the issues were resolved. I greatly appreciated her time and expertise.

1 month ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Mary. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Sep. 10th, 2026

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Tyson Pace Van Nuys, California

I’m underutilizing full capability of services, but what we use we have been pleased with. We have been customers for 20 years and only the frequent monitoring fee increases drive me a little crazy, but a great product and our customer service rep that I spoke with recently was absolutely amazing!!!

1 month ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Tyson. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come. Also, have you called in to see if you may be eligible for a rate discount promotion? If not, speak with one of our account managers!

Sep. 10th, 2026

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Debbie Custis Palmer, Alaska

We've been with Brinks since 2019. Our panel and sensors have never worked correctly. I actually gave up trying to get them to work and have just been paying our monthly payment for years without having any security from your equipment. On August 17th, I spent two days and 5 or 6 hours talking to technicians to get everything running again. Today, September 4th I realized our doorbell camera wasn't working again. I was quoted from a technician I would have to buy a home warranty package and pay a $75.00 to get the doorbell repaired. I decided to close our account. The technician hung up without transferring me to anyone else. I called back and got Rebecca who offered us a promotion to stay with you. She was knowledgeable, friendly and amazing. It's hard to answer your questionnaire with the exception of scoring her customer service as most of the questions pertain to your equipment. I'm hoping the new equipment that will be coming and the help to install it from the virtual assistant will be positive. I don't know who MONI Social is. The first man I talked to I wouldn't endorse. The second person was Rebecca and she was great!

2 months ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Debbie. We're pleased to hear that Rebecca provided an impactful experience after trying to repair your existing system. We look forward to hearing from you again after the new equipment is installed.

Sep. 10th, 2026

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Carol Schley Sparks, NV

She was very thorough in answering my questions, and very pleasant to speak to. It was such a pleasure to have someone so helpful to actually speak to. (Instead of a phone chat which I did after hours a few nights earlier. That took forever and went no where but to waste time with the wrong information.)

2 months ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Carol. We're pleased to hear about your experience with the service you have received from our team. thank you for your feedback regarding the chat line. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Aug. 31st, 2026

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Michele DuBois Palm Bay, Florida

Representative Trishawn was very professional, polite, and helpful. She walked me step by step on what needed to be done to be able to access the application and be able to manage my account. I hope other representatives express the same professionalism as her.

2 months ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Michael. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Sep. 3rd, 2026

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Glenda Jackson Willow Grove, Nebraska

My BRINKS Representative (I believe he said his name was O’Shea or Oshaed) was extremely helpful, knowledgeable and courteous during our call. I still have some things to do in order to get the issue totally resolved but he helped me tremendously and made the process as smooth as possible. Thank you

2 months ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Glenda. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you.

Aug. 21st, 2026

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Suzanne Knox Raleigh, North Carolina

April helped us with our questions . She was so sweet plus smart . She gave us all the info we needed to close my account. I have moved to assisted living and I didn’t know what to do. Thank you April you eased my mind that everything will be ok. I’m happy to use a company like Brinks that is so helpful. Mona W.

2 months ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Mona. We're pleased to hear about your experience with the service you have received from April. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you.

Aug. 21st, 2026

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Yolanda Malgra Rancho Cucamonga, California

Glaysi was very patient with us. She walked us through steps that needed to be taken to ensure our system was working properly. Glaysi was very pleasant, professional and we appreciated how patient she was with us. She is an asset to the Brinks family.

2 months ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Yolanda. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you.

Aug. 21st, 2026

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TL Biggs II Las Vegas, Nevada

We had Jada and she did amazing with over the phone support. She offered us some coverage on our equipment and we were hesitant because of finances. So she transferred us to what we named her the “Loyalty Lady”. All we know is she kicked butt. Got us coverage we could afford as well as just had the best attitude and amazing smile you could see through the phone. Great job Brinks Customer service team !!!

3 months ago

Reply from Brinks Home Security

TL, we are extremely happy to hear that you are pleased with your service from our team. Thank you for allowing us to not only protect you, but also leaving us a review!

Aug. 3rd, 2026

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Aaron Aston San Antonio, TX

I needed to get my service transferred to a new address. I called and spoke with Elizabeth at Brinks. I cannot believe how nice and professional Elizabeth was. She answered all of my question, transferred my service, provided me new and upgraded equipment and even lowered my monthly payment. I am so glad Elizabeth was the one who answered my call. What a great experience! Super smooth and only took a couple of minutes. Thank you Elizabeth!

3 months ago

Reply from Brinks Home Security

Hi Aaron, we are happy to hear that you are satisfied with your service. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 28th, 2026

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Ashok Bhagwanani Budd, Illinois

System is great. Representative was fantastic. Just beware emails offering low rates for extending contract at a much lower rate. They are legit but the link only gives $5.00 reduction instead of the $10 offered. So I spoke with their representative, she was amazing and reduced the rate by $15.00 not just for 3 years, but also the remaining 6 months on my current agreement. I believe her name was Sheilia.

3 months ago

Reply from Brinks Home Security

Hi Ashok, we are happy to hear that you are satisfied with your service. Thank you for the 5-star review and congrats on the great offer you received! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 29th, 2026

star star star star star

Tom Harris Keller, Texas

I am well pleased with the help I received today from Sabrina. She patiently walked me through all the steps to change some batteries, deactivate some zones for temporary AC service, and reconnect my secondary control panel back to my main panel. In today’s automated world it is refreshing to find a real person who not only actually talks to you but knows what they’re talking about and systematically walks you through each step successfully. I appreciate this kind of support. It is rare.

3 months ago

Reply from Brinks Home Security

Hi Tom, we are happy to hear that you are satisfied with your service. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 29th, 2026

star star star star star

Greg Milini Fort Worth, Texas

Robin was a great listener and provided good options to not only give me a better monthly rate but also helped me with the equipment issue where I was not getting that assistance from the third party over 18 months and I also want to thank her colleague she transferred me to That rapped all that up and also was very professional , highly recommended

3 months ago

Reply from Brinks Home Security

Hi Greg, we are happy to hear that you are satisfied with your service. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 29th, 2026

star star star star star

Doris O Durrett Odenton, Maryland

Sheila was phenomenal! So personable, knowledgeable and encouraging. Thank God for her!

19 hours ago

star star star star star

Brad Leavitt Virginia Beach, Virginia

I had Brinks security service a few years and for the time I had them they were great.

6 days ago

Reply from Brinks Home Security

Hi Brad, thank you for your feedback! We're glad to hear you had a great experience with Brinks Home during the years you were a customer. We appreciate your support and wish you all the best.

– Cris J.

Nov. 5th, 2026

star star star star star

espinozaden@comcast.net Denver, Colorado

Very friendly great service helped me set up with me door camera also update my outside cameras

6 days ago

Reply from Brinks Home Security

Hi, thank you for your feedback! We're glad to hear our team provided friendly service and helped get your door camera set up while updating your outdoor cameras. We appreciate you choosing Brinks Home.

– Cris J.

Nov. 5th, 2026

star star star star star

Brian Kilpatrick Surrey, BC

Very helpful walking me through the steps to bypass door sensor to enable battery change.

6 days ago

Reply from Brinks Home Security

Hi Brian, thank you for your feedback! We're glad our representative was able to walk you through the process and help you successfully bypass the door sensor to change the battery. We appreciate you choosing Brinks Home and sharing your experience.

– Cris J.

Nov. 5th, 2026

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Verified Customer

star star star star star

Brenda L Fogle NA

4 years ago

Reply from Brinks Home Security

Hi Brenda! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

Mar. 22nd, 2022

Brinks Home Security Reviews

Summary of Reviews