Brinks Home Security: Read 4,402 User Reviews From Real Homeowners

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William Mannery Jr Cypress, California

I recently lost Video on two cameras spoke to a technician on Friday. This customer service was exceptional. He was able to get one camera going and the other camera just needed to be replaced Free of Charge. I recently spoke to two technicians and they couldn’t get either camera working properly just exceptional technical skills and verbal skills as well. I was overly satisfied with technician.

1 week ago

Reply from Brinks Home Security

Thank you for sharing your experience, William! We're thrilled to hear our technician provided exceptional service and was able to get one camera working while arranging a no-cost replacement for the other. It's wonderful to know his technical expertise and communication made such a positive difference. We appreciate your recognition and thank you for choosing Brinks Home!

– Cris J.

Oct. 14th, 2026

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James Moses Green Pond, South Carolina

Once I got through the AI process when I called, I was placed on hold to talk directly with a customer agent. Trevor was great to work with. After discussing the notification that the FBR Firefighter Device low battery warning was present, he arranged for a Brinks technician to come to my home to fix the problem. He was courteous and professional and helpful.

2 weeks ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, James. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come.

Sep. 25th, 2026

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althea Pope Aldie, VA

Ms. Tina from Texas was very pleasant and helpful, she was able to assist me with my questions and answers any questions I had about my account. She also tried to help me with my early payment, by getting a small fee deducted but she was not able to help with that. But she tried. The payment is actually 3 months early and not due until December 1,2026. Then it will last for 6 months. Great experience with Ms. Tina

4 weeks ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Althea. We're pleased to hear about your experience with the service you have received from Tina. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Sep. 17th, 2026

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Ann Reese Dublin, Georgia

Representative was very polite and very knowledgeable! She walked us through what we needed to do with very clear instructions and we were able to fix the problem.

6 days ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Ann. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come.

Oct. 13th, 2026

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Stacey Straughan Secaucus, New Jersey

Rebecca was patient and knowledgable. Not pushy but very education on the Brinks services and promotions Chris was efficient and knew exactly what to do to answer my questions. Good Job for my customer support experience.

1 week ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Stacey. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. -Paul H.

Oct. 13th, 2026

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Jean Ward Fair Oaks, California

Very friendly,, understanding and efficient!!! Got me where I needed to go and made sure I done what I needed to do ❤️😊 a real efficient life saver👍👍👍👍👍thank her again for me🤦‍♀️🙊❤️❤️❤️❤️❤️

2 weeks ago

Reply from Brinks Home Security

Thank you for sharing your experience, Jean! We're so glad to hear our representative was friendly, understanding, and efficient. It's wonderful to know she guided you through the process, made everything easy, and provided the support you needed. We'll be sure to pass along your kind words. Thank you for choosing Brinks Home! ❤️

– Cris J.

Oct. 15th, 2026

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CHRISTINA ROBERTS Little Rock, Arkansas

I am absolutely astonished and WELL PLEASEDwith the Customer Service person. I can’t remember her precious name, but I am so thankful for her time her knowledge, professionalism, her attitude and taking the time and walking me through every detail that was needed, which helped my confidence. Thank you, thank you thank you!!!

3 weeks ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Christina. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Sep. 23rd, 2026

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Brinks Cares! Fairfax, Virginia

The Brinks installer (Kendra) was excellent. Very friendly, efficient, and explained things well. Then today I called with a question, and spoke with Javier, who was most helpful. Both Kendra and Javier expressed interest in our being fully satisfied, which we are.

3 weeks ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback. We're pleased to hear about your experience with the service you have received from Javier. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Sep. 23rd, 2026

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Taylor Pittman Troutman, North Carolina

Ms. Shelia was AMAZING!!!! She made a difficult conversation easy with no judgement at all. Talking to her felt like talking to a friend you've had forever that only wanted to help you and make sure that their words, professionalism and kindness brighten not only the rest of your day but the rest of your week! SHE IS the reason, I will always be a loyal customer. Thank you Ms. Shelia!

1 month ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Taylor. We're pleased to hear about your experience with the service you have received from Shelia. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you.

Aug. 21st, 2026

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Michael Trevino Fresno, CA

Customer service from initial contact to the end was very pleasant and informative. I was assisted by 3 individuals who helped me with questions, removing equipment that i no longer needed and assisting with requested new equipment and sensors. I truly appreciate the great customer service i received today. It’s not often these days that 1 phone call is made and questions are answered, technical support is provided and ordering new equipment is ordered and sent with in a few days. Thank you to the initial contact person (i forgot her name), Daniel from tech support and Jennette from the Loyalty Department. Great Job all of you!!!

2 months ago

Reply from Brinks Home Security

Hello Michael, we are happy to hear that you are satisfied with the service experience you had with our team. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Aug. 17th, 2026

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Vivian Arrant Lufkin, TX

The last young man I Spoke with was MOST HELPFUL!. The 3 females before him were not interested in being at work OR being helpful. I would fire every one of them!! I am not in your service area so I needed help setting up these devices for Window/Door...I do not work for Brinks so there was a learning curve for me. THIS young man offered to help me setup 15-16 ? Devices in system and keyed them in for me and activated them. He was very Patient and let me know the Customer and Security comes first. I asked every prior support Person I spoke with today 08/01/2026 if the help me with key in because they all knew I was having issues with my wall panel timing out. THEY refused. Everyone needs employees like this young man. His service was absolutely EXELLENT!. I do not know him and cannot remember his name but yall need to look him up and reward his service.

2 months ago

Reply from Brinks Home Security

Vivian, we are extremely happy to hear that you are pleased with your service from a team member that help you with all of your sensors. Thank you for allowing us to not only protect you, but also leaving us a review!

Aug. 3rd, 2026

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Dave Valley Springs, California

Fred was awesome. He took care of every need I needed. Fred also made me feel like I was part of the family. Fred made me feel like I wanted to travel to Texas and see him and have lunch at a barbecue restaurant.

2 weeks ago

Reply from Brinks Home Security

Thank you for sharing your experience! We're thrilled to hear Fred provided such exceptional service and made you feel like part of the family. It's wonderful to know his care, professionalism, and friendly personality left such a lasting impression. We'll be sure to pass along your kind words and recognition. Thank you for choosing Brinks Home!

– Cris J.

Oct. 15th, 2026

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Wendy Atlas Albuquerque, New Mexico

The man I spoke with did everything possible to get my camera bk on line- he walked me through all the steps several time being as patient as could be He was an absolute saint

3 weeks ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Wendy. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come.

Sep. 25th, 2026

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PJ Hatch Chicago, Illinois

Brinks representative Nathan was very friendly and knowledgeable. He helped me when the monitor went out at my church. He precisely knew what the first steps were in fixing the problem. Great work! Top notch customer service!

1 month ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, PJ. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Sep. 16th, 2026

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Debbie Custis Palmer, Alaska

We've been with Brinks since 2019. Our panel and sensors have never worked correctly. I actually gave up trying to get them to work and have just been paying our monthly payment for years without having any security from your equipment. On August 17th, I spent two days and 5 or 6 hours talking to technicians to get everything running again. Today, September 4th I realized our doorbell camera wasn't working again. I was quoted from a technician I would have to buy a home warranty package and pay a $75.00 to get the doorbell repaired. I decided to close our account. The technician hung up without transferring me to anyone else. I called back and got Rebecca who offered us a promotion to stay with you. She was knowledgeable, friendly and amazing. It's hard to answer your questionnaire with the exception of scoring her customer service as most of the questions pertain to your equipment. I'm hoping the new equipment that will be coming and the help to install it from the virtual assistant will be positive. I don't know who MONI Social is. The first man I talked to I wouldn't endorse. The second person was Rebecca and she was great!

1 month ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Debbie. We're pleased to hear that Rebecca provided an impactful experience after trying to repair your existing system. We look forward to hearing from you again after the new equipment is installed.

Sep. 10th, 2026

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Carol Schley Sparks, NV

She was very thorough in answering my questions, and very pleasant to speak to. It was such a pleasure to have someone so helpful to actually speak to. (Instead of a phone chat which I did after hours a few nights earlier. That took forever and went no where but to waste time with the wrong information.)

1 month ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Carol. We're pleased to hear about your experience with the service you have received from our team. thank you for your feedback regarding the chat line. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Aug. 31st, 2026

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Michele DuBois Palm Bay, Florida

Representative Trishawn was very professional, polite, and helpful. She walked me step by step on what needed to be done to be able to access the application and be able to manage my account. I hope other representatives express the same professionalism as her.

1 month ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Michael. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Sep. 3rd, 2026

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Glenda Jackson Willow Grove, Nebraska

My BRINKS Representative (I believe he said his name was O’Shea or Oshaed) was extremely helpful, knowledgeable and courteous during our call. I still have some things to do in order to get the issue totally resolved but he helped me tremendously and made the process as smooth as possible. Thank you

1 month ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Glenda. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you.

Aug. 21st, 2026

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Suzanne Knox Raleigh, North Carolina

April helped us with our questions . She was so sweet plus smart . She gave us all the info we needed to close my account. I have moved to assisted living and I didn’t know what to do. Thank you April you eased my mind that everything will be ok. I’m happy to use a company like Brinks that is so helpful. Mona W.

1 month ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Mona. We're pleased to hear about your experience with the service you have received from April. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you.

Aug. 21st, 2026

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Vivian Brown Chicago, Illinois

I talked to Alyssa and Maurice. Very good customer service.\n First of all, Alyssa transferred me to Maurice. Maurice customer service. Wassexcellent? He explained everything to me very professional. I enjoyed talking to him. Keep the good workup. I have been with this company for years. I have referred several people Maurice and I talked about how good God is to us.\n I enjoyed that may\n God continue to bless. All of you.

2 months ago

Reply from Brinks Home Security

Hello Vivian, we are happy to hear that you are satisfied with the service experience you had with our team. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Aug. 17th, 2026

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Malkiat Samra Fair Oaks, California

I had a problem with my panel not connecting properly. The Brinks Team Technician (Joseph) did an outstanding job resolving my panel issues. Joseph was polite, competent and responsive to my concerns. He was very understanding and stayed on task to resolve the issues to a successful ending. I appreciate Brinks and the support team members for caring about their customers. Thank you!!

2 months ago

Reply from Brinks Home Security

Hello Malkiat, we are happy to hear that you are satisfied with the service experience you had with Joseph. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Aug. 17th, 2026

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Byron King Houston, Texas

My customer service rep was Larry and he was exceptional. Very calm and collective. He took the time to listen and understand my issues and concerns. I called with the intention to cancel my service with Brinks Home Security, but thanks to Larry I renewed my contract with better equipment and functionality and am leaving this review as a testament to their customer service. A big thank you to Larry.

2 months ago

Reply from Brinks Home Security

Hello Byron, we are happy to hear that you are satisfied with your service from Larry. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Aug. 10th, 2026

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TL Biggs II Las Vegas, Nevada

We had Jada and she did amazing with over the phone support. She offered us some coverage on our equipment and we were hesitant because of finances. So she transferred us to what we named her the “Loyalty Lady”. All we know is she kicked butt. Got us coverage we could afford as well as just had the best attitude and amazing smile you could see through the phone. Great job Brinks Customer service team !!!

2 months ago

Reply from Brinks Home Security

TL, we are extremely happy to hear that you are pleased with your service from our team. Thank you for allowing us to not only protect you, but also leaving us a review!

Aug. 3rd, 2026

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Aaron Aston San Antonio, TX

I needed to get my service transferred to a new address. I called and spoke with Elizabeth at Brinks. I cannot believe how nice and professional Elizabeth was. She answered all of my question, transferred my service, provided me new and upgraded equipment and even lowered my monthly payment. I am so glad Elizabeth was the one who answered my call. What a great experience! Super smooth and only took a couple of minutes. Thank you Elizabeth!

2 months ago

Reply from Brinks Home Security

Hi Aaron, we are happy to hear that you are satisfied with your service. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 28th, 2026

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CRAIG MARTINEZ San Antonio, Texas

Great customer service. The only issue I have is after being a long term customer and still be charged for the last 3 months of service.

1 week ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Craig. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. Would you be able to elaborate about the issue with the last 3 months? - Paul H.

Oct. 13th, 2026

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Janice Beach San Diego, California

The person I talked with was great. However I called to report the fraud I was given to switch from ADT to Brinks. I only paid 28.00 for my ADT because the man who sold the ADT also lied to get me to buy, I was willing to pay for Brinks because I was told it ran off satellites when power was out. NOT TRUE!!! It uses a battery just like ADT, and it can fail if the power is out for a long time. It was fraud again. I have the number to call Loyalty to remove this system. ADT even offered me to pay $24.00 to stay with them. I will see what Brinks offers for their fraud and notify the Better Business Office. I am tired of people who lie and commit fraud to sell their products. I was also told I needed to buy a license so the police would answer an emergency. Also false! I can call911.

2 weeks ago

Reply from Brinks Home Security

Janice, thank you for sharing your experience. We're sorry to hear about your concerns regarding the sales process and that the system did not meet the expectations that were presented to you. We understand how frustrating it can be to feel misinformed when making an important decision about your home security service. We appreciate your feedback and take concerns like these seriously.

If you would like further assistance or would like your concerns reviewed in more detail, please contact us at socialmedia@brinkshome.com. We would be happy to look into this further.

– Cris J.

Oct. 15th, 2026

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Michael Mussman North Las Vegas, Nevada

She was very patient but couldn't resolve the issue although she tried. I'm still waiting for the part she ordered and when it arrives, I have to call again. In the meantime, I gave no security sensor on my front door.

3 weeks ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Michael. We're pleased to hear that you resolution is on the way. We will be able to assist with the next steps as you reach out with the new part in hand. We hope that everything goes smoothly for you and all is resolved. If you have additional concerns, you are welcome to also contact us at socialmedia@brinkshome.com.

Sep. 25th, 2026

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Mary Davis (Mary D.) Crownsville, Maryland

The technician, Tarshia (sp?) was very polite, patient and professional! She listened to my concerns and offered suggestions until all the issues were resolved. I greatly appreciated her time and expertise.

1 month ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Mary. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Sep. 10th, 2026

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Tyson Pace Van Nuys, California

I’m underutilizing full capability of services, but what we use we have been pleased with. We have been customers for 20 years and only the frequent monitoring fee increases drive me a little crazy, but a great product and our customer service rep that I spoke with recently was absolutely amazing!!!

1 month ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Tyson. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come. Also, have you called in to see if you may be eligible for a rate discount promotion? If not, speak with one of our account managers!

Sep. 10th, 2026

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Brian Sievert La Mirada, California

Calling to cancel Jose and Phillis were great! They were both very helpful & personable. I don’t appreciate that we have to dispose of the equipment now that we’re canceling. Equipment that was glued to our door frames and drilled into our walls. The equipment has been on low batteries for years, I think. Other than that, the equipment always turned on and off when prompted.

1 month ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Brian. We're pleased to hear about your experience with the service you have received from our team regarding the process to cancel. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We are sorry to see you go, but hope that one day we get to service you again.

Sep. 10th, 2026

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Tracy Tabb Houston, Texas

I like that the representative was very professional and patient. She took the time to help me with the situation that I had. I was very satisfied with. She was courteous and help resolve the issue.

1 month ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Tracy. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you.

Aug. 27th, 2026

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Wayne Mulkey Hammond, Louisiana

After the tweaks were straightened out, I want to personally thank Malachi, Noah, Nam, Hector who I talked to on the phone, and the rest of the brinks staff and crew that worked so hard to get me up and running,

1 month ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Wayne. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Aug. 31st, 2026

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sonya ramsaroop Syracuse, New York

The customer service was fantastic! The representative was friendly, patient, and very knowledgeable. Not only did he explain possible dilemmas and create a tech appointment but he also reviewed and lowered my bill!

1 month ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Sonya. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Aug. 31st, 2026

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Suzanne Heilman Las Vegas, Nevada

All of the problems started from sales and went downhill from there. The order he submitted was incomplete, he assured me my thermostats would work with your system without even checking as to what I had. Bottom line mine weren't compatible and tech didn't bring any with him because the order made no mention of thermostats! According to the tech the entire order was incomplete. Then trying to get someone back out here promptly was a series of phone calls. The only person that really tried to help was a woman by the name of Carla who then hooked me up with Jasmine. They were able to get a tech back out today with w with 2 new thermostats. Previous person I talked to said August 26 first available date and I was going to be out of town. At one point a "supervisor " named AJ hung up on me! If you want whole story have someone who cares call me

2 months ago

Reply from Brinks Home Security

Suzanne Heilman, We appreciate you taking the time to leave a detailed review about your recent experience. Brinks Home takes all complaints seriously, and we are sorry to hear that you are disappointed in the services you received. We have received your feedback and will further research this matter to ensure it does not happen again. Thank you for joining the Brinks home customer Family! We look forward to providing you with peace of mind for many years to come. You may email your account information with the details of your concerns to socialmedia@brinkshome.com. Thank you.

Aug. 10th, 2026

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John Peterka Boardman, Ohio

I called Brinks Home Security to report that I replaced my single front door and transoms with double French doors. I needed another door sensor. I spoke to Al. He ordered an extran sensor for me and gave me a temporary work-around until the sensor arrives. Thank you, Al!

2 months ago

Reply from Brinks Home Security

Hi John, we are happy to hear that you are satisfied with our service. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 28th, 2026

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Ashok Bhagwanani Budd, Illinois

System is great. Representative was fantastic. Just beware emails offering low rates for extending contract at a much lower rate. They are legit but the link only gives $5.00 reduction instead of the $10 offered. So I spoke with their representative, she was amazing and reduced the rate by $15.00 not just for 3 years, but also the remaining 6 months on my current agreement. I believe her name was Sheilia.

3 months ago

Reply from Brinks Home Security

Hi Ashok, we are happy to hear that you are satisfied with your service. Thank you for the 5-star review and congrats on the great offer you received! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 29th, 2026

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Tom Harris Keller, Texas

I am well pleased with the help I received today from Sabrina. She patiently walked me through all the steps to change some batteries, deactivate some zones for temporary AC service, and reconnect my secondary control panel back to my main panel. In today’s automated world it is refreshing to find a real person who not only actually talks to you but knows what they’re talking about and systematically walks you through each step successfully. I appreciate this kind of support. It is rare.

3 months ago

Reply from Brinks Home Security

Hi Tom, we are happy to hear that you are satisfied with your service. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 29th, 2026

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Greg Milini Fort Worth, Texas

Robin was a great listener and provided good options to not only give me a better monthly rate but also helped me with the equipment issue where I was not getting that assistance from the third party over 18 months and I also want to thank her colleague she transferred me to That rapped all that up and also was very professional , highly recommended

3 months ago

Reply from Brinks Home Security

Hi Greg, we are happy to hear that you are satisfied with your service. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 29th, 2026

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Mary Teresa Morgan Albany, New York

The associate that answered my phone call was wonderful. Kind, patient, and explained things very clearly.

1 week ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Mary. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look forward to serving you for years to come. -Paul H.

Oct. 13th, 2026

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Verified Customer

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Brenda L Fogle NA

4 years ago

Reply from Brinks Home Security

Hi Brenda! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

Mar. 22nd, 2022

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Verified Customer

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Bill Simmons NA

4 years ago

Reply from Brinks Home Security

Hi Bill! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

Mar. 22nd, 2022

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Verified Customer

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Don Maryville, TN

The customer support answered all of my questions and they stayed on the line and talked to me for a long time to make me feel comfortable with what they were proposing and they did a good job. It was very easy to set up and it went together exactly the way that they said it should. The equipment was easy to install and it all worked exactly the way they said it should. It does require a little bit of a capability to actually install the equipment. Some people might need some help with that. I found it very easy to do but I had to go back and look at the website to understand some of the things that weren't explained thoroughly.

7 years ago

Reply from Brinks Home Security

Thank you for the kind words, Don.

May. 31st, 2019

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Verified Customer

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Brandon Phyllis, KY

Protect American had a bundle that was perfect for my home and exactly what I needed. It was really easy to install myself. They sent it in the mail that had instructions which was really easy to follow and then they offered a deal with you which was right in my budget. It was perfect for me. The customer service has been the most helpful. Every time I've called they've answered and I've talked to a person within five minutes during a call and then if there is a wait time, I was able to leave my name and number and they would call me back. Customers definitely come first. If you use the system right away if you're home or I forget to turn my system off before I open the door, there's not delay. As soon as the door opens, the alarm is going off and within ten or fifteen seconds they're already on the phone calling me. One time I forgot the password to my system and they immediately hung up with me and called the cops and then they called me to make sure there was no mistake and the cop still showed up. So it was a very fast response.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

star star star star star

Erwin/Skit Cincinnati, OH

I'm glad to have them because I needed somebody. They were able to fulfill the hardware that I required for our needs here. And the other ones wouldn't adapt. And Protect America did adapt and made it happen. would say 5. And the reason is that they called me when they said they would; they were with me even when I set the equipment up ahead of time because I'm familiar with setting it up. But they were there and they would test everything out and they would re-test it when we were done, so I was very satisfied with everything they did. One thing they could improve on is that you cannot hear the person' we had the volume all the way up and with the volume all the way up you can't even hear it in the next room. For instance, if we want to turn it on in our bedroom , we can't really hear it fro that area. So that was one item we didn't care for - at least that was our, that was one of the things that we needed. But anyway, it's working out. Also this is the first one that I had to plug into the programming system had to plug into an electric socket. All the other ones were battery operated and they lasted 4 or 5 years. So I had to do a little extra work myself, pulling the wire behind the wall and then fishing it out and the bottom and then putting it into the plug. It'd be a lot easier if it was a battery rather than electric.

7 years ago

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Verified Customer

star star star star star

George Ruidoso, NM

Well, the truth is I tried a lot of companies and I thought they were all thieves who wanted $1200, who wanted $900. I was going to go with Vivint but then I saw that Protect America had a rating of #1 on the internet, so I figured I'd give them a call and I spoke to this woman who was very helpful. My son decided that we could put it in ourselves, which we did. The system is not confusing. You can arm and disarm it from your phone - that's the feature I like best of all. I'm glad I went with them. My wife accidentally hit the panic button one night and the police showed up, so I know the system works. Protect America just doesn't say they're going to help, they do help. For example, when I bought the system, there was only one remote for the alarm. And I called up the company and asked what about my wife? They said 'you didn't specify that'. And I told them I was displeased and they immediately sent me a remote for my wife for no charge. That's the kind of company I want to deal with.

7 years ago

Reply from Brinks Home Security

Thank you, George!

Apr. 7th, 2019

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Verified Customer

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Samantha Houston, TX

I picked them out of the companies I talked to for a quote because they were the most customer service oriented and they were the first to talk to me about actual pricing without a lot of red tape. They've been really responsive to any questions I've had and when my husband and I received the system and how to install it, we had someone walk us through all of that and they were very patient and helpful. I know that they go above and beyond and at the money you pay a monthly fee that's something that I really care about. I know I'm not getting strong along. I didn't feel like it was a hassle at all. It is a pretty standard type of security equipment.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

star star star star star

Brian East Rockaway, NY

It seems like the best equipment that could be available and they explained to me what was involved with installation. The sales person answered all my questions. Every time I call customer service, they pick up within a minute or two minutes and my questions are answered and things are explained. They're more than willing to spend time with me and not rush me off to get the next customer service person. I'm very happy with their response time, the equipment, and the website and how things work on smart phones. I canceled my other alarm company because they never worked, but this works and I really like I go the best deal I could, I got a lot of free equipment and when I added equipment I always seemed to be getting a discount. They are the real deal as far as security goes; I really trust them.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

star star star star star

Bradley Sarasota, FL

Every single time I call, they go out of their way to solve my problem. I like the prices and I like that I didn't have to pay off my camera - I could just buy them out right. I also like knowing that I am secure. My alarm went off one time when I was leaving the house and within thirty seconds they were on the phone making sure everything was okay so I like the safety I like that my house is watched over and safe. There are certain things with the app that I have issues with. When I go back to look at video footage it crashes on me regularly and then I have to start all the way over again. It doesn't leave where I left off and that is a very very time consuming and frustrating thing for me.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

star star star star star

Amy McCormick Snohomish, WA

To be honest, I signed up with them because of the phone call that I received. I talked to a lot of different companies but by far, the person I talked at Protect America was able to answer every question I had and it didn't feel like she was reading through a manual.It felt like I would be more secure using their company because of the fact that you guys have been in business for so long. The other competitors like ADT, Comcast, Infinity all of that just didn't seem like they were that knowledgeable about their product and they kept having to put me on hold in order to find out about this or that. Now when I call, sometimes I'm on hold for several minutes before I get to a live person, but I can always get a hold of someone. It was really easy to install their system ourselves. While they were walking me through on how to install it, whenever we had any problems I would immediately be able to have someone walk me through it and it was just easier. Other places were demanding that someone had to install it for us because it's just too complicated. That was not the case for you guys so that was much more easy. I like Protect America's app.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

star star star star star

Catherine Milford, OH

All the dealings that I've had with the customer service has been excellent so I'm real happy with them. it was easy to install and set up. It's up to the standards of all the equipment that is out there. All around excellent company to so far that I dealt with. We had one issue where smoke in the kitchens set off the smoke alarm and they contacted us immediately and they cancelled the call to the fire department. Today the alarm called the fire department and they came right out even though the alarm had been canceled. They've been on the ball and a couple of times that it's been set off accidentally they were right on the phone with this and alerted us immediately.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

Brinks Home Security Reviews

Summary of Reviews