Brinks Home Security: Read 4,372 User Reviews From Real Homeowners

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Verified Customer

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Anonymously

After considering multiple options, I went with Protect America because of their combination of great technology and pricing. All of their agents have been very informative and pleasant to deal with. I've only had one time when a customer service representative accidentally gave me misinformation, and it caused me to order an unnecessary piece of equipment. Their mobile apps could use some improvement, and they're not very user friendly. Aside from all that, it does provide the information I need.

8 years ago

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Apr. 23rd, 2019

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Verified Customer

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Crystal Carruthers

They were very attentive to every single question I had. The gentleman I spoke with spent plenty of time answering my questions and was very thorough. They were extremely patient and walked me through the installation. Overall, it's a good value, but the Velcro seems a little loose and some equipment seems a little bit cheaper.

8 years ago

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Apr. 23rd, 2019

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Verified Customer

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Jennifer Thompson Atlanta, GA

I haven't had it that long, but they've reached out several times to make sure things have been covered. They sent me a certificate so I could send it to my home insurance. The camera is good, but I don't really care for the window and door sensors. I have trouble with them coming loose. I'm also having a trouble figuring out how to mount the main panel to the wall.

8 years ago

Reply from Brinks Home Security

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Apr. 28th, 2019

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Verified Customer

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Lonny Jepson Lehi, UT

The plug and play feature is really convenient. The equipment seems durable and easy to understand. They were really professional, making sure I understood every aspect of the product. I just had a really good experience in dealing with them.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Scott Bloom West Hills, CA

It was a very easy setup, it was all done on the telephone and I didn't have to wait for somebody to come out and give up precious time. They were very thorough and customer oriented. There are follow-up emails and a test period and they check-up with you.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Ben Phillips Lexington, IN

Protect America is cheap, simple, and easy to use. You can easily hook it up to conveniently access it through your smartphone. Their customer service team is good at talking at the customer's level to make our experience as easy as possible.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Patrick Joyce Crossville, TN

My Protect America equipment is working very well, and it's always been the best company around. Each and every time I've had a problem or a certain question, they help you through it. A young lady was excited to walk me through problems with ease and made me feel relaxed especially since I'm a senior citizen.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Elizabeth Hodgkins Post Falls, ID

When I researched this company, the information I found suggested that it was a good company that had great value. In my own experience, this company provided excellent service, because of the quality of the equipment. I would be perfectly happy to recommend Protect America to a friend or family member.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Andrea Minor East Liverpool, OH

The camera on my system sometimes goes back and forth from gray to color, and I'm not really sure why. Their customer service has been very accommodating and they've answered any questions that I've had. They even called to make sure everything was delivered on time, and walked me through the installation.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Connie Mcginnis Loftin Maple Heights, OH

This company was referred to me, and I've been impressed with how knowledgeable and patient their customer support has been when they help. The system is easy to install, but I'd like to have information about the different features. They only gave me very basic information, but I'd like to know more in depth about the master code. I also haven't heard about how to change my user password, but the customer service has kept me waiting for quite a long time.

8 years ago

Reply from Brinks Home Security

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Apr. 28th, 2019

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Verified Customer

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Joseph Mcandrew Oceanside, CA

This security system has the best value for your home. Their installation was straightforward, and easy. I haven't had any issues since installation. Their customer service has been there for any calls, issues, or questions that I had. I'm very happy with the service.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Larry Jones Antioch, TN

This company's equipment is easy to install, and efficient. After doing an internet search, I found that this company is one of the largest security companies. The customer support is very attentive, and they call you whenever there are questions or issues.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Denny Burlin Scottsdale, AZ

We got it for our second home since we needed security and we liked that we could use an app to manage it. When I called them originally, they were horrible. After I called them and got to someone, they never called me back. I even left some 3 or 4 voice messages and never got a response, I was really pissed off. When I tried to get the installation people to come something similar happened. I never got a callback, and that was even after I had paid! I also feel like I'm paying a lot more than what they offered me in value. Maybe it's because I have more equipment or something, but I don't think that's good. The equipment is very good though. It does what it's supposed to do.

8 years ago

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Verified Customer

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Vilka Paes Rialto, CA

So far I've been secure. It has all these good features, and I know that even if my door is opened a little bit, I'll know. The equipment itself is very easy to handle, all I have to do is push the button to get someone out here. They told me exactly what to do and everything. The price is also very reasonable.

8 years ago

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Verified Customer

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Karen Dodds Wichita, KS

They have always answered any problems that I have had. I had a problem on an occasion and they were here on the spot helping me out. I think the equipment is ok, I just don't understand all of it to be honest. I think that something in there is supposed to tell me if there's anyone around but I'm not sure.

8 years ago

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Verified Customer

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Danille Young Farmington, NM

We switched from a different security company because they were cheaper. We are having some trouble with the equipment right now. It doesn't tell you when a piece expires or something so right now we're trying to get in touch with Moni so we can replace that part. Customer service is really good though. They've really tried to help us, but sometimes there are not enough representatives in the company or in the area to supply us. If there's a problem, sometimes we have no way to get a hold of people that can help us fix it within a certain time frame.

8 years ago

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Verified Customer

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Koury Jerry Nottingham, MD

I haven't had any problems with them. Even when I called to figure something out about my bill, they managed to do something to fix the problem right away. Their equipment is working very well, and we even have the monitoring thing, so we don't miss anything.

8 years ago

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Verified Customer

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Cornelis Schouten

The salesman that came to our house convinced us to get the system. They have been excellent in customer service. I'm not too crazy about the equipment itself, the voice thing that comes is a bit too soft and sort of a mumble. It's hard to understand it.

8 years ago

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Verified Customer

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Mary Hunter Hutto, TX

My children have it in their house and were very happy with it, so I decided to go with the same thing. They have been very attentive and I haven't had any problems. I can call them or anything and they get everything done. The system seems to be very up to date. I also feel good about the price.

8 years ago

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Verified Customer

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Della Flatt Fayetteville, OH

They have answered any of my questions. Whenever I have a problem, they will come out and take care of me right away. They are very pleasant people to work with. The equipment seems to be doing its job, that's all that matters to me.

8 years ago

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Verified Customer

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John Tewksbury, MA

Unfortunately, we've had a number of times when the alarm was accidentally triggered, and they responded very quickly. Fortunately, it wasn't anything serious, but they did respond. They were just very helpful and patient in walking me through everything. I really don't have any comparisons to make, but I believe they're very competitive. What I really liked is that I could install the system myself. That's the main reason I purchased it in the first place.

9 years ago

Reply from Brinks Home Security

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Apr. 28th, 2019

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Verified Customer

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Tyler Orangevale, CA'

I decided to go with Protect America because their good ratings online, and so far, we've had great customer service they're always helpful, and I've never had an issue with them. On top of that, their equipment is excellent, so it's really been worth my money.

9 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Corinne Enon, OH'

After my husband passed away, my son wanted me to get some type of security for my house, so I went with Protect America. So far, the equipment has worked just fine, and their customer support has been good. I would definitely recommend them!

9 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Kermit Baker, LA

The equipment is great, and they've actually taught me a few things about it! They always take care of me, and I never have to wait long when I call them. Plus, they send out right away any replacements I may need, so it's been a very positive experience so far.

9 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Sandra St Paul, MN

Protect America's equipment is really good; it usually does what it's supposed to do without having to involve their customer support. we've been really happy with it, and I really like the online feature to check out the alarm's status online.

9 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Thomas O'Fallon, MO

We chose Protect America because they're cost effective and the system was easy to install. They solved my problems when I called them, so they've been fine. One thing I was concerned about was my equipment. When I called to cancel my subscription, we found out that my equipment was so old that they couldn't even upgrade it anymore. They didn't believe that nobody called me to offer a free upgrade, so I would've really appreciated if they had called me for that.

9 years ago

Reply from Brinks Home Security

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Apr. 28th, 2019

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Verified Customer

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Melody Scheller, IL

My daughter chose Protect America for me after my husband passed, and so far, they've all been favorable. I've had some trouble with the battery running out, but they always seem eager to help me. The alarm has gone off, although it wasn't an emergency, they called right away to make sure everything was okay. I'd definitely recommend them!

9 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Dennis Lumberton, NC'

Protect America's system has been outstanding so far. I've had other companies call me up, and I've told them that I already use Protect America, and that I'm not interested in their offer. Plus, every time I called their customer support, they were always there! I never had an issue with them. they're just the best!

9 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Robert Chicopee, MA'

So far, the product has been flawless. Their customer support has been outstanding every time I've had to deal with them. they've been very helpful, very knowledgeable, and very patient. They walk you through every question you have about them, and overall, they've been a great company to do business with.

9 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Vivian Cincinnati, OH

As far as I know, I haven't had any problems with them. I do have to say that they have a reasonable price. Plus, I like that it's a self-install system, that way, I don't have to pay for somebody to install it for me. The only problem I've had with the equipment has been that the battery runs out too often, and it's very hard to change. Other than that, it's all been very good.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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George Waukegan, IL

We had an issue with our system once; it wasn't working properly because one of the cables disappeared. It took them like 3 months before they figured it out and fixed it, however, they reimbursed everything, and actually gave me a little bonus for it and apologized for the inconvenience. They were real polite about it. Plus, every time the alarm goes off, even if it's by accident, they call me right away! It's just a good system.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Jon Midland, TX

Their representatives have been very helpful when we've had issues! They immediately call us and give us the necessary information, or whatever help we need. We just haven't had any problems with their customer service; it's all been really great! I'd definitely recommend them!

9 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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William Pittsburgh, PA

The main reason we chose Protect America was because I remember them saying that the monthly price would never go up, and it hasn't, so it's been good. The equipment has always been excellent, as far as I know. There wasn't an issue they didn't help me solve.

9 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Ernesto Fort Lauderdale, FL

I love them! Everything is great! Back in the time when I was looking for a security system, they were the most affordable option, so that's why I chose them. So far, they've been pretty good. Whenever you have a question, they answer right away and are very helpful.

9 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Sal Trumbull, CT

I'm pleased with the system, especially because it's wireless. I've had to call them a few times to test the system, and they've been very accommodating; great customer service! All I can say is that they've been a great bundle for me.

9 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Apartments Hymons Grambling, LA

The equipment and the 4G technology is great and easy to install; I have three alarm units and every time I have to set up new tenants into the system, they are patient, it is awesome. I've had very good experiences with their customer support and I am very happy with Protect America.

9 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Anonymous Amarillo, TX

It's been as good as I would expect; they've always responded when the alarm went off. I've been with them for over 22 years now, and although I haven't installed cameras in my house yet, it's definitely been a very positive experience.

9 years ago

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Adriane Robinson Country Club Hills, IL

The app has been very helpful because I can program my system, and overall, it's been a good experience. There haven't been any problems with the service, and it's performing the way it was advertised. Besides, it was easy to install, and the representatives have been very helpful.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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James Walton Kissimmee, FL

We had another company, and there was a break in through one of the windows, and the alarm didn't catch it. On the other hand, Protect America has answered very quickly when the alarm sets off, even if we do it accidentally. When we're on vacation, we let them know, and they don't even bother to call us; they just call the Police Department.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Douglas Ortiz Clifton, NJ

The equipment has been great! I've had them for around 13 years, and I have not considered changing to another company because they've been responsive to my needs. They've even offered to cut my monitoring cost, without me complaining or requesting. All they did was reach out and help me in any possible way. Absolutely a very positive experience!

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Anonymous Dillwyn, VA

The few times we've had false alarms, their customer support have been able to solve it. Plus, the actual installation of the system was very easy. We talked on the phone with their representatives, and they walked me through the whole set up process. What really made choose them was the amount of the coverage they have. Besides, they were willing to work with you.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Jared Montoya Brownsville, TX

I like being able to turn on or off my alarm with my app, that's nice. It's just been a great service. Anytime I've needed something, they've been able to help really fast, and always in a nice way. They've called every time the alarm goes off as well, so they do their job. We've had to replace some of the equipment throughout the years, but it's worked out well and smoothly.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Marvin Rogers Soldotna, AK

After looking them up, I saw that they were recommended as one of the highest quality services on the internet. It was very simple to install; it took about an hour, and I did it myself. The devices have been working just fine. There was actually an issue once, but I called them up right away and they fixed it. Their agents have been very good. I don't know how to say anything better about them.

9 years ago

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Bradley Undercofler Virginia Beach, VA

All of my matters have been handled professionally by their customer support, so we're happy with the service that we've received from Protect America. Plus, it was very easy to install. We received all our stuff in the mail, with the instructions on the box. Everything was very clear, and they provided a number to call if we had any questions. Everything was set up within 30 to 40 minutes. There's quite a few features we would like to add some time, but for now, everything has been working properly.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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David Barnett Flemingsburg, KY

ADT wouldn't allow me to expand some options. They actually told me I could do that if I was a new customer, so I just went to another place where I was a new customer, and that's how I came into Protect America. Their representatives have always been very good, very professional, timely and I have no complaints about them. Overall, it's been a positive experience.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Cipriano Encinias Clovis, NM

Dealing with their representatives has been an excellent experience! It was extremely easy to install, and we're very pleased with the service. They're professionalism is outstanding, and their security is second to none and we have no complaints. We are more than satisfied customers.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Anonymous Yucaipa, CA

Installing the system was quite difficult. I'm in my mid 80's, and it would've been a lot easier if somebody would've installed it for us. I have trouble walking, and it was a bit of a challenge. Customer service and everything else is great. They've done what they promised they'd do.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Danny Quick Blytheville, AR

I wanted to set up my own system; I didn't want anybody inside my house. They allowed me to do that, and I didn't have any problems. They've been there when I've needed them, otherwise, they don't bother me. I enjoy this sense of security.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Anonymous Harvest, AL

So far, so good! I have no complaints about their customer support, and they just sent over a technician to install the necessary units in order to monitor my system. I'm satisfied with the way they've handled the security at my house.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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David Arnold Houston, TX

It was already installed when I got here, but Protect America's agents have offered a very positive experience. They've helped me every time I call them, and they've solved any problem I ever had. It's been a very acceptable service.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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