Brinks Home Security: Read 4,171 User Reviews From Real Homeowners

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Verified Customer

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Anonymous Lexington, KY

I heard about them from a friend. The explanation of the installation process was very very knowledgeable and helpful. With the customer support they've been good. I guess I've had a good experience overall, with a few bad ones; some monitors fell off the window, and some of our equipment is outdated. My wife says that one lady was very rude when they called when the alarm went off once, the alarm actually went off and the lady was actually rude. I do wish that for the price that we've been paying, we'd have more items available, too.

8 years ago

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Verified Customer

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Jerry Williams Garner, NC

My husband chose Protect America, and he thought it was great. The installation was quick and easy, and the equipment itself is great. We've been lucky enough that we haven't needed to use a lot of customer support but if anything went wrong with the equipment, All I'd have to do is call. I've had wonderful results and I think it's a good company.

8 years ago

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Verified Customer

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Rebecca Austin Benton, AR

They've always been able to help me! I have an equipment go out because it was old, and they replaced it. When I first installed it, they walked me through the entire process. It's all been fine; I don't have any desire to change to another company.

8 years ago

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Verified Customer

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Gwyn Gunter Gadsden, AL

They've been great! We ordered the equipment and some family members installed it for us. Protect America has offered great customer support, and the system has worked pretty well. I've always had a good response with anything we need to know, and we're very pleased with the service.

8 years ago

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Verified Customer

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Wes Cormack Eagle Springs, NC

I needed some sort of alarm security system, and after talking to the local detectives, one of them recommended Protect America. My experiences with them? I haven't had a problem! Every time the alarm activates, I receive a call. The response was good. Plus, the installation process went very well. Their prices and fees are also much lower than other companies out there. It's just outstanding! I'd recommend them to anybody!

8 years ago

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Verified Customer

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Clarissa Paul Burlington, NC

We called in for help on the installation, and they walked us through it. They also made sure that everything was attached properly. They're always available, and work diligently. I haven't had a problem with then; I just think it's a good company.

8 years ago

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Verified Customer

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Anonymous Hampton, VA

I didn't have any trouble with the installation process. The things I really like about Protect America is that I haven't had any problems with the system, even though I've had it for years. Also, I can call anytime, and get the information I need. They stay on the line, and they make me feel comfortable because I'm not technologically savvy. I'm pretty much satisfied.

8 years ago

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Verified Customer

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Anonymous Belle Chasse, LA

I had relative who we're covered by them, and they were very pleased, so we decided to try it. Everything has gone just right. I haven't had any problems at all with Protect America. To install it, we had someone come in to do it, and it went well. I'm very satisfied with them.

8 years ago

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Verified Customer

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Anna Bartalis Sacramento, CA

I've never had any issues with their customer service, and installing the system was easy, so everything has worked out just fine. I had one burglary, and they responded right away. The Police was able to come over right away.

8 years ago

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Verified Customer

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Keith Norlander Cedarpines Park, CA

So far, it's been a really good system, and I haven't had any problems at all. I only had a couple things happen, where thy to call some kind of support, but besides that, it's been great. Plus, it wasn't difficult to install; just read the instructions.

8 years ago

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Verified Customer

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Tony Smith Greenup, KY

I've been with the company a long time. They were actually one of the first companies to approach me. It was very simple to install, and there's only been some change on the equipment. It's been upgraded, and everything works well. They also provide good guidance with technical issues. It's met our needs, and it is very reliable, except for the occasional battery changes. Besides that, I have no complaints.

8 years ago

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Verified Customer

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Anonymous Fayetteville, NC

I'm an elderly person, and my daughter suggested Protect America for my home. The initial process to install the system was good. My daughter took care of most of it, and it was favorable. I've had my alarm go off a couple of times by mistake, and the police showed up at the house. So, regarding that, I can't complain about it. I've had a good experience with it, and I'm satisfied with it. As a matter of fact, a couple other security places have come up the house trying to get me take theirs and I turned them down.

8 years ago

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Verified Customer

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Geogene Bussey Portsmouth, OH

I'm very pleased, and feel very safe with the system. I've had very good experiences with their customer support team, so I'll continue with them. Well, that's if they continue to provide the service they've already provided for the past 10 or 15 years.

8 years ago

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Verified Customer

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Richard Simmons Radcliff, KY

It's simple to operate the system, and installing it was done over the phone, so it was very easy. The technician was very helpful and understanding. They've been really quick in response. I've tripped my alarm a few times, and before I knew it, the police were right here. I would only say that I wish I had a little more security. Somebody could try to open the windows without breaking the glass.

8 years ago

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Verified Customer

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Saveene Brown Jacksonville, FL

It was initially recommended to us, and we've used them for a while. Installing it was very easy; straight to the point. Plus, I've had no problems with their customer support. They've been excellent. I just wish they could lower their prices a bit.

8 years ago

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Verified Customer

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Arthur Finn Chapel Hill, NC

I'm just perfectly happy with them. Whenever I've had a problem, they've there to help me fix it. Plus, it was very straightforward and simple to install. I've had a few problems with their Away from home App, but other than that, everything's fine. I actually chose them because they had a lower price, and they were the only company that offered a wireless option.

8 years ago

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Verified Customer

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Lorraine Jakubowski Greensboro, NC

Their representatives have been very nice every time I've called. They're always polite and friendly as well. Also, a gentleman came and installed everything, so that was easy. I would recommend Protect America to other people that are looking for a security system. They do a great job.

8 years ago

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Verified Customer

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Pamela Hodge Creedmoor, NC

My experience with them every time I call someone, has been wonderful. They're able to answer my questions. There was no problem with the installation. Everything ran as smoothly as possible. I'm just satisfied with the service that I get from Protect America.

8 years ago

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Verified Customer

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Linda Sullivan Lemoore, CA

My brother was happy with Protect America, so he suggested we try it, and they've been fantastic! We've tried to bypass the room in our house, and it was complicated at one point, but now it's pretty simple. Their representatives tried their best so we could feel more comfortable with what we were doing. They had no problem explaining anything to us. They've just been very cooperative, and really really nice.

8 years ago

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Verified Customer

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James Lonsford Rossville, GA

They were very patient with me when it came to the installation process; it was good. I call them whenever there's a problem, and they walk me through step by step. I decided to go with Protect America because they offered more than 10 sensors, and so far, I've been happy with it.

8 years ago

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Verified Customer

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Timothy Chin Shrub Oak, NY

So far, I haven't had any problems with Protect America. Installing the system was pretty straight forward. They stayed on the phone to make sure that everything was in place, and tested appropriately. They're really helpful anytime I call their 800 number. I actually chose them because they gave me a low-cost option, to let my home personal security option. I believe it's been adequate to my personal needs.

8 years ago

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Verified Customer

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Rosemary Padilla Albuquerque, NM

Everyone I call for help is very helpful, courteous, experienced and willing to make you feel like they're there to help. They walk me through the whole problem I may be having, and they're happy to do it. I just got an updated panel, and I'm very happy with it.

8 years ago

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Verified Customer

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E.D. St. Louis, MO

I've been having problems with Protect America. The service is dead when something goes wrong. I'm basically the technician; I'm the one that has to fix the problem. I dislike that idea that they don't have anybody to come out and to do repairs. Don't get me wrong, I like the way everything is installed and setup. However, after a while, the window monitor falls off. I already have a couple of them that aren't working properly, and they don't send anyone out to fix it.

8 years ago

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Verified Customer

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Floyd Williams Wildwood, FL

Anytime I have to change something on the system, the only thing I have to do is call, and the representatives walk me through it. I feel very good about it! I've had it for a few years now, and only a few things have gone wrong with it. The only thing I'd like to say is that sometimes the alarm goes off, and nobody is there to ask me if everything is alright.

8 years ago

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Verified Customer

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Sarah Walker Gilbert, LA

I happened to see an advertisement after somebody had broken into my house, so I saved the number and decided to call. They were really good, and helped me install the system. They're always willing to help and let me know when I can update the system. I just know that if something happens, they'll call me right away.

8 years ago

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Verified Customer

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Michael Lewis Colonial Heights, VA

I have enjoyed the service that they have provided. Every time I need assistance with my alarm system, I call them, and I they're always courteous and give me their full attention. They also set up the monitors and all, so the installation part was very easy. I've just enjoyed it so far. I would recommend them to anyone.

8 years ago

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Verified Customer

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William Coffey Kenova, WV

I'm very happy with Protect America. It's user friendly, and I got it all installed. Also, the people I spoke with were excellent. They call and get back to you very promptly. Somebody had just recommended it to me, and well, I kept it. Now, I feel protected.

8 years ago

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Verified Customer

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Tyler Hughes Clay City, KY

Every time I've called their customer support, they've answered all my questions, so everything with them has been good, so far. Plus, the system has worked well. They were actually doing a free trial, and that's how I got it. It's been years now.

8 years ago

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Verified Customer

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Richard Briscar Cleveland, OH

I chose Protect America because I could install it myself in a very simple process, thereby saving the cost of installation and the customer support was very helpful in assisting me to set up the system. The customer support staff are very knowledgeable. I'm very pleased with it overall. I've never had a bad experience with the customer support staff; however, my big complaint is the wait time, I've waited as much as 20-25 minutes in the queue waiting to have my call answered.

8 years ago

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Verified Customer

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James White Cedar Hill, TN

It's usually been very good when it comes to their customer service agents. The last time we had some problems, and I think he got somebody that was helpful, but then he had to come back and he got somebody that was outstanding. My husband installed the system himself, however, he did have to call back to verify everything. Overall, it's been a positive experience.

8 years ago

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Verified Customer

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Norma Butler Mabelvale, AR

After seeing one of their advertisements, I thought Protect America was a good deal, so I went with it, So far, I haven't had a problem with them. Every time I call, I get a good answer to my questions and so forth. Plus, I did the installation myself, they just sent me all the equipment. The only thing I do have to day is that I need an upgrade. I've had this for quite a while, so I'm going call and see if I could get an upgrade package.

8 years ago

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Verified Customer

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Beverly Hoy Santee, CA

I went with them because they came to my door when my house is brand new. The installation was easy, and they just came in and put everything up and then tested it. Their customer service has been pretty good, and so far it's been pretty good overall, too, but one of the sensors broke and then I had to kind of argue with them to give me a new one for free.

8 years ago

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Verified Customer

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Minnie Wilson Brooklyn, NY

A friend told me about it. So far it's been very good. Whenever I called about an issue it's gotten resolved, so I've had nothing but a good experience. They don't do installation; they send you everything and you do the installation yourself, that's the only downside of it, but my daughter helped me with that. The equipment itself is very good, though.

8 years ago

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Verified Customer

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Jerry Bowling Searcy, AR

Overall I'm pleased with what I've got, Protect America. I heard about them because they had a good reputation. I had worked as a police officer prior to going with that alarm company, and I had never answered false alarms at Protect America alarm systems. They've been helpful virtually whenever I've had an issue. Installation is easy, simple, not hard at all.

8 years ago

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Verified Customer

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Ronald Beebe Alford, FL

The ease in installing system is what really made us go for Protect America. It was very easy, and the equipment is extremely good! Every time I call they're very helpful. They'll walk me through any problem I've got, and I'm just totally satisfied. I even got Protect America set up in 2 different houses.

8 years ago

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Verified Customer

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Phyllis Williams Gastonia, NC

Every communication I've had with them has been very satisfactory. I haven't had any problem that was not solved. Although it did take me a while to install the system, somebody assisted me through the phone. The only inconvenience I had was when my battery gave out, so I called them for assistance. I wasn't able to put the battery in myself, so they just sent me a new console. They've offered such a good service; I've always been satisfied.

8 years ago

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Verified Customer

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Portia Bohannon-Ramsey Chicago, IL

I've had good experience with them, no problems. Installing the system was pretty easy as well. They walked me through the process on the phone. I've set off the alarm a few times, and the police came over and solved it. That just shows it works.

8 years ago

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Verified Customer

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Ebony Randle Lansing, MI

I love them! They can answer all the questions that I need answers to, and they just do everything I need them to do. This is a self-install system, and they walked me through it. It's pretty straightforward actually. We just love the experience, their customer service and their ethics. They're one of those companies you should work with.

8 years ago

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Verified Customer

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Anonymous Buckeye, AZ

We love it! We like the portability of it, and the fact that the customer service is great! They've always been very receptive when we've called. We've also upgraded our system a couple of times, and even moved recently out of state. They were very helpful in getting installed in our new home. On top of that, our monthly alarm check is always helpful as well.

8 years ago

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Anonymous Batesville, AR

The equipment's phone service is fine, but it's very time consuming to get help on the phone, I think their representatives are very good, I just wish there was people available that could come and help you with things. They recently changed the equipment, and this new one is bigger. They left the holes they had to screw on the window. That's an issue, because the new system doesn't fit on the same place the other one did, and the holes stay there.

8 years ago

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Verified Customer

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Sally MAsters Franklin, MI

They're a great company! I installed the system myself, so it was very easy. I do wish; however, my sensors could stay a little longer, without them hanging off. We've had Protect America for 8 years now, but I'm thinking on going to Simpli Safe. They can monitor my house for $15 a month, which is a bit cheaper.

8 years ago

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Verified Customer

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Clifford Jenkins Summerville, SC

They're always willing to help me out any time I call them. If I had any questions, they told me I could always call them. Plus, they helped me set up the system. Overall, I think they're very good company; they support you if you need help.

8 years ago

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Verified Customer

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Samantha Meidl Columbia, MS

Although I don't recall how we found out about Protect America, I haven't had any problems with them whatsoever. They've always been fast and efficient, plus, installing it was pretty fast. It went smoothly without any complaints.

8 years ago

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Verified Customer

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Janice Baker Fontana, CA

I've only had to call them twice since I purchased the system, and they offered a great service. They system has very good results, and I haven't had failures with it so far. Plus, it was easy to set up, so I can definitely say they offered a very positive experience.

8 years ago

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Verified Customer

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Levi Rivera Montclair, CA

They were the number one company when I did a research on home protection, so I thought they'd be the best option. So far, they've been helpful every time I call them. Installing the system was not really hard, they just guided me through the process. They're always there when the alarm goes off, so I'm very satisfied with them.

8 years ago

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Verified Customer

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James Holston Hope, AR

It's outstanding! They had a better price and equipment than ADT, so I like it better. We put the alarms in the windows and doors, and it was easy! I pretty much did it myself. Whenever we have problem and I accidentally set off the alarm, the police will knock on my door and make sure I'm okay. That's how I know it actually works.

8 years ago

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Verified Customer

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NS Oxford, NC

We chose Protect America because we liked what they told me. I got all my windows and doors secured. All with a small fee, so I enjoyed that. I've enjoyed the service so far, they always do what they say they're going to do. They've offered good support; they fix any problem whenever I all them.

8 years ago

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Verified Customer

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Una Davis Fayetteville, NC

Customer support was pretty good. I can't say something negative about them because all our questions were answered. They would stay on the line with you if your system was having a problem. Back in the day, when we first purchased them, they installed everything for us. Now that they upgraded their system, we had to do it ourselves, and I did not like that. It was too difficult for me. Besides that, the equipment works just fine.

8 years ago

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Michael Williams Chicago, IL

When I first got Protect America, we had a break-in and they called me and they kept me on the phone. Having the equipment in place is relaxing so far. I was looking for a company that's nice and would give me a decent price and still take care all the stuff I needed done. The installation process went well. The customer support is great, they're very patient. I'm not a computer-savvy guy or tech guy, and they were very helpful; they've walked me through a lot of stuff I need to do.

8 years ago

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Verified Customer

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Ritchie Canent La Mirada, CA

The pricing is pretty considerate, so I'm happy with the pricing alone. They actually let me use the equipment from my previous provider. On top of that, I haven't had any issues at all with their customer service. They've been very positive and helpful whenever I have questions. They got all the answers.

8 years ago

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