Brinks Home Security: Read 4,372 User Reviews From Real Homeowners

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Verified Customer

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Miller Westphalia, KS

Best price in Houston. The technician that helped me hook my system up was very courteous and clean. I was having issues because my phone's coverage and he called me back and he made sure things just go. I just got a couple of cameras and it seems like good quality.

6 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Crane Lamar, MO

It wasn't too expensive and it fit our needs. I love that they call us before getting a hold of the police or anything and that they help us fix like one of the sensors are off or something they'll help us fix it. Plus they service us in a rural area. The only complaint I would say I have had trouble connecting their cameras. They should get a wider range of video survelliance. They've handled everything that we needed and I've never had an issue with them.

6 years ago

Reply from Brinks Home Security

Hi Crane, Thank you for the review. We would like to answer any questions you may have about connecting your cameras. Please reply via “Private Response” with the name and address associated with your account. A member of the Care team will reach out to you once we verify your customer information.

Apr. 28th, 2020

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Verified Customer

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Wiggins Colonial Heights, VA

Did everything they said they were going to do as far as servicing and helping with the assisting with the connection. The equipment is accurate, easy to install, and I like how it displays images. My only feedback is that maybe after one month your company should call to ask your customers are things functioning properly.

6 years ago

Reply from Brinks Home Security

Hi there, Thank you for the review. We would like to help answer any questions you may have about your system. Please reply via “Private Response” with the name and address associated with your account and a Care team member will reach out to you once we verify your customer information.

Apr. 28th, 2020

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Verified Customer

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The Living Word Duluth, GA

Reasonable equipment, prices, ease of getting it installed. I was just going through reviews online and I saw the experience of other people who have Protect America and that's why I went with them. They are friendly and responsive.

6 years ago

Reply from Brinks Home Security

Hi there, Thank you for being a valued Protect America family member. We appreciate your feedback. Please let us know if we can provide you with further assistance.

Apr. 29th, 2020

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Verified Customer

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Marilyn Thomas

Prices are great! Your quantity over rides and your price, you are leading the pick right about now. I have been checking around and you are it! Thanks for your awesome customer service team from signing in until done with my setup. A very satisfied customer all around ____________

6 years ago

Reply from Brinks Home Security

Hi Marilyn, Thank you for taking the time to let us know how we’re doing. Please let us know if we can provide you with further assistance.

Apr. 10th, 2020

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Verified Customer

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Mark Maylene, AL

I would recommend them to others. I'm a new customer and with what I've seen so far I am satisfied. They guaranteed a price that would not increase. It appears to be good equipment. The only thing is I had to call in two different calls during the installation for technical support. Both times the call went into a waiting list and it takes an hour to an hour and a half to call me back.

6 years ago

Reply from Brinks Home Security

Hi Mark, Thank you for the feedback. Although we strive to handle each customer with special care and consideration, during peak times we do experience high call volumes. Please let us know if we can provide you with further assistance.

Mar. 9th, 2020

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Verified Customer

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Crystal Washington, DC

The representative that I talked to was very knowledgeable. He gave me his opinions and some insight that I would not have had if I just tried to order online. Everything is working and it's easy to use. I have the features that I wanted and it's cost effective.

6 years ago

Reply from Brinks Home Security

Hi Crystal, Thank you for taking the time to leave a review. We’re happy to hear our team member was able to provide you with assistance. Please let us know if we can help answer any other questions.

Mar. 9th, 2020

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Verified Customer

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Thomas Monrovia, IN

The customer service rep was very respectful and was able to answer all my questions that I had. They are willing to stand behind their product with one hundred percent free replacement of any faulty equipment. The best thing to me would be the technology as well as the app they have to go along with their security monitoring.

6 years ago

Reply from Brinks Home Security

Hi Thomas, Thank you for taking the time to leave a review. We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Mar. 9th, 2020

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Verified Customer

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Nicholas Fairbanks, AK

It's all user friendly and super convenient. I like that I could install it myself. They are always there if I need them, they walked me through the entire process and answered all my questions. They made it a super pleasurable experience.

6 years ago

Reply from Brinks Home Security

Hi Nicholas, Thank you for the review! We're happy to hear about your positive experience! Please reach back out to us if you need further assistance.

Mar. 16th, 2020

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Verified Customer

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Angenita Tar Heel, NC

Anytime my alarm goes off they always call me to make sure everything is good before they send out somebody. Customer service is great. Everytime I speak to anyone they are always friendly and helpful. They explain everything to me so I can understand. It's really easy to use.

6 years ago

Reply from Brinks Home Security

Hi Angenita, Thank you for taking the time to leave a review. We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Mar. 4th, 2020

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Verified Customer

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James B.

Can't rate a 5 since we have only had the service for a month so time will tell. Was having false motion alarms and customer service by the website tech chat was excellent. I didn't research about the quality or reliability of the alarm components, time will tell here too. I feel they offered the best deal for what we needed in home security. It is an easy to set up system and you can have it all completely done before ever calling them to step you through the activation process. The Quolsys2 control panel is very easy to use.

6 years ago

Reply from Brinks Home Security

Hi James, Thank you for the review. We're happy to hear our team was able to help with your alarm. Please let us know if we can answer any other questions you have about your system.

Feb. 26th, 2020

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Verified Customer

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Jim Ballston Spa, NY

The equipment seems good and it is nice to know if you're away what is going on at your house. They were helpful when I called setting it up and took the time to make sue everything was right. The price is kind of in the middle, some are higher and some are a little lower.

6 years ago

Reply from Brinks Home Security

Hi Jim, Thank you for the positive review! We’re happy to hear our team of installation experts was able to help you get your equipment set up in your home. Please let us know if we can provide you with further assistance.

Feb. 3rd, 2020

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Verified Customer

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Jeff Toccoa, GA

They're doing everything right. I've never had a failure in fifteen years. I trust them because they do exactly what they say they'ss do. Every time I need customer service, which is rare, the technician has been spot on with correct information.

6 years ago

Reply from Brinks Home Security

Hi Jeff, Thank you for taking the time to leave a review. We appreciate your feedback. Please let us know if we can provide you with further assistance.

Feb. 3rd, 2020

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Verified Customer

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Donna Jacksonville, FL

Good reputable service is what we get. It seems to be working well. I feel secure and safe and I didn't have to worry about things when I go to bed at night. Everyone I've talked to has been great and I am happy with the service.

6 years ago

Reply from Brinks Home Security

Hi Donna, Thank you for taking the time to leave us a review. We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Feb. 3rd, 2020

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Verified Customer

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Christy Odessa, FL

Knowing my home is protected when I am away or when I am sleeping at night is the best part. It works. It was also flexible to move the system when I mover. They have multiple way to access customer service, through the phone or the computer, and both provide excellent, quick, and accurate responses.

6 years ago

Reply from Brinks Home Security

Hi Christy, Thank you for taking the time to leave a review. We’re happy to hear that you’re enjoying your equipment. Please let us know if we can provide you with further assistance.

Feb. 3rd, 2020

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Verified Customer

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Ryan Caseyville, IL

They helped me set up the system and were real knowledgeable. I don't like the keypad because the cord it too short and one time I called the technicians and they said they would call back later and that was pretty disappointing, but everything else is good.

6 years ago

Reply from Brinks Home Security

Hi Ryan, Thanks for the review! To provide you with assistance regarding your keypad, please send us a “Private Response” with the name and address associated with your account. A member of our Care team will reach out to you once we verify you as a customer.

Feb. 3rd, 2020

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Verified Customer

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Anonymous Wichita, KS

The advertisement is a little misleading and it costs more than it said. It is a valuable investment. I've had no problems with the equipment, it is also very user friendly and the best thing is it keeps idiots off my property and records them.

6 years ago

Reply from Brinks Home Security

Hi there, Thank you for the review. To answer any questions you might have about billing, please reply via “Private Response” with the name and address associated with your account. A Care team member will reach out to you once we can verify you as a customer.

Feb. 4th, 2020

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Verified Customer

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Sonia Oakland, CA

The price is very good and the lady Cynthia was very helpful and was not pushy trying to sell me things, but educated me on what I should look for when I am buying a new house. They listened to what I was looking for and were very knowledgeable. I feel pretty safe.

6 years ago

Reply from Brinks Home Security

Hi Sonia, Thank you for taking the time to leave a review. We’re happy to hear our team was able to help you find the right equipment for your new house. Please let us know if we can provide you with further assistance.

Feb. 3rd, 2020

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Verified Customer

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Tracy Chapel Hill, TN

Their customer service was outstanding. They were extremely helpful, answered all questions, very patiently and walking us through, they were incredible to work with I love the display its actually beautiful to see all the pictures and it has exactly what we need today.

6 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Amon

They are very thorough. They took me through the process step by step very professionally. They walked me through the entire process and told me what to expect. The only thing I think they probably should do is include their in house sensors with the package they provide for the security system.

6 years ago

Reply from Brinks Home Security

Hi Amon, Thank you for the feedback. We’re happy to hear about your positive experience with installing your security equipment. Please let us know if we can provide you with further assistance.

Jan. 6th, 2020

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Verified Customer

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Les

I liked that it was wireless and came pre programmed. Everyone that we've talked to has been very thorough and very polite. I thought they were very professional, knowledgeable, and patient. I think it's pretty good equipment, probably could have better hardware and fastening.

6 years ago

Reply from Brinks Home Security

Hi Les, Thank you for the review. We’re happy to hear about your positive experience. Please let us know if you need any further assistance.

Jan. 6th, 2020

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Verified Customer

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Larry

I've spent time on the phone with customer service and they've always been pleasant and professional. They've been able to solve any problem that I've had. I'm thinking about upgrading to the next level system. The one I have is ok. The detectors and everything seem to be perfectly fine.

6 years ago

Reply from Brinks Home Security

Hi Larry, Thank you for taking the time to leave us a review. We’re happy to hear that our Care team was able to answer your questions. We would be more than happy to help answer any questions you may have about upgrading your system. Please send us a “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Jan. 6th, 2020

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Verified Customer

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Michael

Protect Americas customer service is outstanding, they were patient, reliable and did what they said they were going to do. I would highly recommend them. Their security system is extremely sensitive but still very workable and easy to use.

6 years ago

Reply from Brinks Home Security

Hi Michael, Thank you for taking the time to leave a review. Please let us know if we can provide you with any further assistance.

Jan. 6th, 2020

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Verified Customer

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Cathy

It works. We had a break in this morning. The communication is the best thing when something is happening they contact you immediately. When we call in and talk to them they should have notes so when another representative is talking to us they can see what was done.

6 years ago

Reply from Brinks Home Security

Hi Cathy, Thank you for taking the time to leave a review. We’re happy to hear our system was able to help in your time of need. Please let us know if you need any further assistance.

Jan. 6th, 2020

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Verified Customer

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Richard Lancaster, PA

Good website with good information about the product. The product seems to be working quite well. Once it is installed, it is a good system. The customer service people have been very patient and answered all my questions. Also good value for money.

6 years ago

Reply from Brinks Home Security

Hi Richard, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Dec. 6th, 2019

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Verified Customer

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Eduardo Chino Hills, CA

The couple times I've needed the customer service department they've been very easy to reach and have been able to fix the problem right there. The best thing is it was easy to install and the price is very good. I got more than I had before for a lot better price. The equipment seems to be very quality.

6 years ago

Reply from Brinks Home Security

Hi Eduardo, Thank you for the positive review! We’re happy to hear our team was able to help you with your system. Please let us know if we can provide you with further assistance.

Dec. 4th, 2019

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Verified Customer

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Jason Pelzer, SC

Their ad says that it takes about 30 minutes to setup on your own. There's some serious stipulations to make these even close to accurate. It took me 3 hours. To be fair, I am dealing with a slightly larger home and was alarming every window. But, this involved a number of steps that involved opening and closing every single point that had a sensor on it more than one time. There was also the calling back several times while they did things on their end. Additionally, I've had issues from the very beginning with the doorbell supplied randomly restarting and or loosing connection. Rather than sending a replacement for a brand new product to a brand new customer, they had me troubleshoot it to 'fix' the problem. I also had to order additional sensors during the setup process. The technician 'made me a deal.' As it turns out, a week later I received an email with deals on additional equipment that always more than $10 less than the 'deal' I was given as a new customer. I will say that outside of these things that the customer service has been pretty on point.

6 years ago

Reply from Brinks Home Security

Hi Jason, We appreciate your feedback. To improve your experience as a customer, please reply via “Private Response" with the name and address associated with the account. A member of the Care team will reach out to you with assistance for your equipment once we can verify you as a customer.

Dec. 31st, 2019

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Verified Customer

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Billie Covington, TX

Everybody has been so courteous and helpful while I get things set up. I'm not sure my doorbell camera is working very good right now. It alerts me when I'm away from the house and I can set it and unset it while I'm not here.

6 years ago

Reply from Brinks Home Security

Hi Billie, Thank you for the positive review! We’re happy to hear you’re enjoying your doorbell camera. Please let us know if there’s any way we can further assist you.

Nov. 15th, 2019

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Verified Customer

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anonymous

When I ordered the system the person I spoke to said it was simple to instal and I did not think it was simple. I had someone helping me and it took at least an hour and a half. I like that you can control it from a smartphone.

6 years ago

Reply from Brinks Home Security

Hello, Thank you for the review! Please let us know if there’s any way we can further assist you.

Nov. 15th, 2019

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Verified Customer

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Marilyn

They were very knowledgeable and very patient about walking me through each step. It is a do-it-yourself kit, but they were very knowledgeable and very patient about walking me through each step. It's standard security equipment, it's nothing advanced here, nothing unique.

6 years ago

Reply from Brinks Home Security

Hi Marilyn, Thank you for the positive review! We’re glad our Care team was able to assist you. Please let us know if you have any further questions.

Nov. 12th, 2019

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Verified Customer

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Clifford

They were very helpful when I called them. So far the system has been fine and I haven't had any trouble with it, I've had it less than a year. It's been very economical and it's easy to install. You just tell them what you want to put on the program and they do all the rest. They do all the work and action.

6 years ago

Reply from Brinks Home Security

Hi Clifford, Thank you for the review. We’re happy to hear about your positive experience and that the installation was easy for you to complete. Please let us know if you need any further assistance.

Nov. 11th, 2019

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Verified Customer

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Mikhail

Everytime I had a problem, I called and it was not like a robocall, it was a really person. Usually, they are very helpful and I was able to establish it in a short time. I called Protect America and it was resolved right away. It was very easy to install. I cannot tell if it failed or not failed because so far it works perfectly.

6 years ago

Reply from Brinks Home Security

Hi Mikhail, Thank you for the review! We’re happy to hear about your positive experience with our Care team. Please let us know if you need further assistance.

Nov. 11th, 2019

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Verified Customer

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Joan The Bronx, NY

I have a 91 year old mother who has Alzheimer's and I was afraid of her walking out when I was sleeping so my cousin recommended them. Customer service was wonderful he took his time he explained everything. It's a great company. I'm very happy with it so far.

6 years ago

Reply from Brinks Home Security

Hi Joan,

Thank you for your feedback. We are excited to hear that you were able to find a security package that works for your mother and you. Our number one priority is the safety of you and your loved ones. Please let us know if you need any further assistance and thank you for being a valued Protect America family member.

Sep. 27th, 2019

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Verified Customer

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Raymond North Port, FL

Everyone's been very informative and very friendly. Very quick to get back with us if we need anything. It's very effective equipment and very easy to install. We didn't even need a technician, we just did it ourselves. The best thing about using Protect America for home security at home is that we know that our possessions are safe.

7 years ago

Reply from Brinks Home Security

Hi Raymond,

We greatly appreciate the positive feedback! We are glad that you have had a great customer experience and most importantly that we can keep you and your family safe. Thank you for being a valued Protect America family member.

Sep. 24th, 2019

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Verified Customer

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Jean / Cornelius Marietta, GA

The company has the customer's interest. The technicians are very helpful and go out of their way to make sure the customer is satisfied and that everything is working properly. The security equipment is easy for the user to hook up. It is pretty straight forward, reliable, and affordable.

7 years ago

Reply from Brinks Home Security

Thank you, Jean and Cornelius!

Aug. 13th, 2019

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Verified Customer

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Jessica Marianna, AR

The only problem I have with Protect America is when you go online to chat with somebody, they give you a time that they'll be with you and it doesn't happen. Other than that, I like it. The service I get is excellent. I haven't had any problems with the system. The alarm covers my windows and doors and I feel safer with it.

7 years ago

Reply from Brinks Home Security

Thank you, Jessica!

Aug. 13th, 2019

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Verified Customer

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Giselle Mercer Island, WA

They've been great so far. It is easy to use and easy to put together. They have motion sensors and I love that. I feel confident and safer because of the quality of the service. They're friendly. They care and listen. They really wanted to build the right security for our house.

7 years ago

Reply from Brinks Home Security

You rock, Giselle!

Aug. 13th, 2019

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Verified Customer

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Michael Lexington, SC

Seem like they are a reliable company. I've never had the system go down. They are using newer technology than their competitors. I am paying the same amount to get the new equipment. It is really easy to use, they have a mobile app, which is really convenient.

7 years ago

Reply from Brinks Home Security

Thank you, Michael!

Aug. 13th, 2019

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Verified Customer

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Christopher Castroville, TX

I was able to get window and door sensors for every window and door in my house so I can be secure when I am in the house or away. The equipment is not as nice as ADT but the price is definitely cheaper so there is some value. The portable key fob is definitely cheaply made. Customer service is excellent. They listen to what you need.

7 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Krista Leander, TX

They're great. It is easy to install and I love that I can use the app so if I forget to set an alarm, I can set it from a distance. It makes me feel better that I know if it is on or off. They don't answer their phones every tome you call because you have to hold a little longer than I would like.

7 years ago

Reply from Brinks Home Security

Hey Krista - Thank you for the positive feedback!

Aug. 12th, 2019

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Verified Customer

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Maria Downingtown, PA

They are reliable and it is good quality, it hasn't fallen apart. It gives me peace of mind when I am at home during the day. Their customer support is very patient and receptive and pretty much anything I wanted, they would do for me. I am very frustrated about being locked in a contract.

7 years ago

Reply from Brinks Home Security

Hey Maria - Thank you for sharing!

Aug. 12th, 2019

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Verified Customer

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John Franklin, OH

Everything was explained to me thoroughly by customer service and that is why I picked them. I had ADT and they were lacking but Protect America seems to be very aggressive and willing to help. There are still there for me and appreciate that. It all works as planned though forty five dollars a month is a little high of a price.

7 years ago

Reply from Brinks Home Security

Thank you, John!

Aug. 12th, 2019

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Verified Customer

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Michael Jacksonville, AR

The equipment that I paid for and the services were more expensive but it offered more and I got what I asked for. It was the best bang for my buck. It's easy and customer services answere quick. They've answered every question and even called me back if they needed to mind me the answer.

7 years ago

Reply from Brinks Home Security

You rock, Michael!

Aug. 12th, 2019

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Verified Customer

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Tongeea & Eartha Gary, IN

Not only was it easy to install but it is very adaptable. They were very attentive to everything I needed and willing to create a package that was affordable while still securing my entire property. I can see online everything and that is great.

7 years ago

Reply from Brinks Home Security

Thank you, Tongeea and Eartha!

Aug. 12th, 2019

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Verified Customer

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Jan Port Charlotte, FL

They were very patient. They take all the time that you need and they made it very easy without having a service person come and set it up for me. It's all very modern and up to date. They do not raise your monitoring fees over the course of your contract with them and that truly cemented my interest.

7 years ago

Reply from Brinks Home Security

Thank you, Jan!

May. 31st, 2019

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Verified Customer

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Ketric

I think the service was pretty good in terms of the response and the information that they provide for better understanding. It was pretty easy to set up and it was very user friendly. We've only used it for a couple of our houses and they've been pretty comparable to what we had in the past and we are very comfortable with the service.

7 years ago

Reply from Brinks Home Security

Thanks, Ketric!

May. 31st, 2019

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Verified Customer

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Justin Brentwood, CA

They always resolve any issues. Protect America is very helpful and professional. Everything is working so far. I think the best thing is that they do hourly checks on all the systems, that way you know everything is in constant working order and if their system check fails that they'll send you a free replacement part.

7 years ago

Reply from Brinks Home Security

Thank you, Justin!

May. 31st, 2019

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Verified Customer

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Valentina

I had to call them back for the installation in the beginning and they've been very easy to work with and very responsive. The equipment has been working very well and it's been easy to use. It seems pretty sensitive so so far I'm happy with it.

7 years ago

Reply from Brinks Home Security

Glad to hear that all is well!

May. 31st, 2019

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Verified Customer

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Anton Phoenix, AZ

The monthly fee is reasonable. They were responsive to everything on time. I'm satisfied. So far we haven't had any problems. Everything all worked out of the box. It's easy to use, you can turn it on and off from the phone app which is nice. It's very convenient and easy to use and install.

7 years ago

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Verified Customer

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Crystal

The customer service and package overall value is good. Customer service is pretty quick. I didn't have to pay any installation costs. Overall I think it was pretty good service. We got disconnected a couple of times and instead of seeing the entire installation through one phone call, they request to call them back after you finish the installation yourself and then you have to wait to get back in the queue line to be able to talk to somebody. It had the newest technology. There are multiple access points through the phone app which makes it easy.

7 years ago

Reply from Brinks Home Security

Thank you, Crystal!

May. 31st, 2019

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