Brinks Home Security: Read 4,171 User Reviews From Real Homeowners

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Verified Customer

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Jack Hilton Head Island, SC

They had the best advertisement and the best prices. The quality of the product is the best thing. Customer support is always there when you need information and they have very efficient people who know what they are doing and they give you answers quick.

7 years ago

Reply from Brinks Home Security

Thank you! Always a pleasure to hear from a happy customer.

Mar. 24th, 2019

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Verified Customer

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Rene Granite City, IL

The delivery of the equipment quicker than we expected, we both expected a couple of days and it was the next day. The delivery process was great help with installation and their answering questions was phenomenal. I don't like the magnet because it kind of pulls toward you.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Minnehaha Cleaning Center

I like the technology Protect America provided to keep my business secure. Equipment was very simple to install and step by step assistance was provided via phone throughout installation process. The service is superb. There is a direct line to reach control/monitoring center for issues related to alarm system. And a separate number for billing inquiries. I also like the simplicity and flexibility of Protect America's remote app for downloaded Android or Apple which gives me the convenience to arm or disarm my entire system at the tip of my fingers.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Shannon Benson, AZ

The only reason that I rated them a 9 instead of a 10 is because some of their installation instructions for add-on equipment wasn't very good. For the initial install, the instructions were great though. The monthly fee is very reasonable. I also like the fact that my monthly bill will not increase. Had ADT previously and they raised rates annually.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Natasha Akron, OH

The previous owners of the house had Protect America equipment so I ended up getting a pretty good deal. I haven't had any problems but I haven't seed it for long. The best part is the mobile capabilities. Customer service was able to describe things easily and answer questions really fast.

7 years ago

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Verified Customer

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Araseli Concord, NC

Every time I go into chat somebody I customer service answers to help. Every time my alarm goes off for whatever reason the police arrived in two minutes or less knocking on my door so that means it's working. My family being safe me is the best thing. One thing they can improve is that I didn't realize that you have to go put the panic chord on the on the on the thing on the device itself.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Matt Bedford, TX

I chose Protect America for the ease of installation and quality of service. I like that it's an alarm you can install yourself. The customer service agents were very specific in how to do the installation and supported me every step of the way. It's amazing to know that the batteries are good for five years.

7 years ago

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Verified Customer

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Kimberly La Fargeville, NY

They're fast and inexpensive. They are easy to install and if we open the door it goes off immediately. They walked us through it step by step. One time I forgot to set the alarm I set the alarm the wrong way or whatever and they instantly called and asked me what was wrong.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Cecelia Navarre, FL

It's very easy to use. It's very simple to see exactly what's going on and it'll alert very quickly. The alarm works very well and there is no question about it. They were very thorough with instructions and able to be reached with any concerns.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Janice Baldwinsville, NY

They are knowledgeable and professional. I liked the simplicity, the price, and the flexibility. They could come up with a way that we can add more equipment to the alarm system, like maybe a different camera that you can just add to the system to improve it.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Ellen Toledo, OH

They're pretty expedient with everything, whether it's an actual or false alarm. The cameras are a little cheesy. They maybe could have options for different alarm destination, I know that there certain protocols they have to be followed, but perhaps some of those protocols could be for gone depending on if our customer requested it or not.

7 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Paul Indian Wells, CA

The two times we've called they've been readily available and very responsive and helpful. We haven't used it that much, no one has tried to break in or we haven't any false alarms or anything like that, but so far that equipment is good. I would like to be system to be hardwired instead of having to plug it into the wall.

7 years ago

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Verified Customer

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Durant Baltimore, MD

We chose them because they were advertised over the internet. I haven't had any problems with it; what I wanted to use it for, it serves its purpose. I like getting it installed by myself and the customer service walks you right through it. I've only had it for a short time and I haven't had any problems with it.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Tracey Jefferson, OH

I saw the add on Facebook. I ordered the equipment and they didn't tell me that I needed a SD card so I'm unable to watch videos and stuff. I with the SD card came with the camera, especially with how much I am paying each month. I like that I do get a notification. I've only called customer service a few times but every time I call they have answered my questions.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Parag Dublin, CA

We had a false alarm once and they immediately called. It was very easy to install. It was great on IOS but not on android. They need to improve the android app because it's going to be a problem. We cannot start and stop the alarm using the android app. Its per month cost is too much.

7 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Verified Customer

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Arelis Middleburg, FL

I needed to have security and it was pretty good so I decided to get this one. The picture is very clear, it shows everything the way I wanted it to be. I feel more protected from anything that will happen. Customer service was very friendly and very helpful Tthey answered all my questions.

7 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Verified Customer

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Tyron Philadelphia, PA

It's pretty decent. The best thing is the sensors, each sensor lets you know when you're coming in and out and doors opening and everything and let you know what's going on. They don't come out and put the equipment up for you, you have to do it, but they were pretty good with walking you through what order and stuff like that.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Chloe Bakersfield, CA

Customer service has always been able to answer questions in a timely manner and help with any problems that we've had. The security camera we have is kind of hazy and not the best quality. Everything else is fine. I like that they have an app.

7 years ago

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Verified Customer

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John Los Angeles, CA

They're very customer oriented and they resolved my issue right away. It's very user friendly and there's no complications in installation or anything like that. I feel like it's a very solid company and I don't think it don't needs any more changes.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Miriam Lexington, SC

Overall, the customer service has been fine. I haven't had any problems with the equipment. I wish it didn't cost quite as much as it does so I recently had called actually to disconnect the service because I really didn't feel like I can afford it but I'm in a contract for 3 years I didn't realize I was but I am. They were nice enough to wave the payment for November for me.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Doreen Bakersfield, CA

They respond immediately. If you have any questions, they're available. It's just trouble free. It's easy to use and it works. I wanted a no nonsense, easy to use inexpensive and quality product and that's what I got when I signed up with Protect America.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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William morrison Sedona, AZ

Like the fact that system is not internet dependent, however I think that your system needs better batteries. Batteries do not last as long as other similar batteries last. TwiceI have left the Country and what I expected to be new batteries fail. Notified by Protecr America but cannot do anything about it. Batteries supplied by your company should be tested or change battery supplier. Not reliable.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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John Medina, OH

It's easy to install, you don't have to be a professional, and it's easy to service if something happens to it. Their response time has been spectacular; when we've ever needed it there was an issue with our alarm we got a call within the first couple minutes. Affordable, reliable, and secure.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Kimberly Winterville, NC

Any time I have an issue they are always willing to walk me through an issues that I've got and they're very helpful. Everything I have works well and meets all the needs I have and I know that if I wanted to upgrade I could upgrade at any time.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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JayBird707 Lady Lake, FL

The overall value of the equipment and service is excellent. The are that keeps me from giving them a 5 is the associated software applications. Neither the mobile app or PC application has the ability to "do it all". Some task can only be completed in one of the applications. The division of when you need to which app is not clearly defined and can lead to frustration. The Customer Service people can help you figure things out. The end user has no access to the documentation they have.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Nancy

Usually I receive great service and wonderful representatives...I only had a rude rep once...I DID have a problem a few months ago-the rep forgot to turn my siren back on after the monthly check/test and the police were called!

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Mary

Protect America's system was was listed as one of the best and for the price. Customer support over at Protect America is very helpful. They are always willing to help and answer your questions. The equipment is also very easy to use.

7 years ago

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Verified Customer

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Kelly

Protect America was great in helping me set up my system and it was very easy. They were very patient with me, and a couple times that the alarm has gone off their response time was very quick. The system is wireless and I get notifications from my phone.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Kristen

It was really hard for me to match up the sensors that I received from the company. I had never done anything like that before, so it would have been nice to have help with that. I do like that I can get in touch with them for free with text messaging. And it was the best experience putting no money down.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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David

All services we've received from customer support has been excellent. I think the ability to activate or deactivate by using your cell phone from any place you might be is wonderful. The installation was very easy, and they ship the kit immediately when you sign up for the service.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Sara

Customer support was great in explaining how everything worked before I got the system. Any time I forget to disarm my alarm, they call within seconds of it going off. They answer all my questions or point me in the right direction. I really like the price for the system and the equipment that is included.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Thomas

We have had a couple of false alarms, so we know they do their job because police came and responded in each case. We have had some trouble with the park key fobs, because they keep triggering the emergency response. Each time I call into customer support, they've resolved my problems well.

7 years ago

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Verified Customer

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Joseph

This company is very responsive when an alarm goes off. They are very helpful in taking care of you. The system was easy to install, and it doesn't require much maintenance. I like the ability I have to monitor the home on my smart home devices.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Christopher

We have had Protect America for one year. They've delivered excellent service, and have always responded right on spot if we had questions. They were really helpful when we set up the system as well. All the equipment has worked perfectly, and we really enjoy the peace of mind that comes with having a security system.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Kathy

The people at Protect America are super friendly, willing to help, and pretty straightforward. It was a little disappointing when we got the system, because we had to switch out equipment that wasn't working properly. I think the cost factor isn't very reasonable. The only thing I would complain about is you have to self install all of it. They say it takes an hour, but it took 3 hours for me to install it.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Genette

This system is very easy to install. They do a system check every month, and give you assistance when you call. The system is very convenient for my family. I feel very safe and secure knowing I have a security system I can depend on.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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George

They were very helpful with the installation and everything else that was involved with setting up my service. I think they could update some of the technology and equipment they have. I think it would also be great to downsize the equipment, but still get the same results.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Mathew

Protect America is always available to answer my calls and they're very prompt if an incident happens. I haven't had any issues with their equipment - everything is working properly so far. The best part about Protect America is the ease of use. You can use your mobile device while you're far away from home to check on your house. I would like them to reduce the monthly rate.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Johnel Isaac

I really enjoy the ease of communication at this company. If there is any type of trouble, they're quick to help and resolve your problem. I also like the variety of options they have to customize your home, such as glass break sensors, sensors for your room, etc. They put together good options for you as a package to purchase.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Carl

They call and check on you. They respond every time you make a mishap, either by giving you a call or emailing you. They do a test call with you and remind you about the test. It's reliable and does what it's supposed to do. However, I do think they need to advertise more.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Princess

They're usually always available, and they're always helpful. The alarm works, once the Police even came. So, I can tell it is functioning. I like the key chain that comes with the systems and lock, which can also set the alarm off. I also like that you can install it yourself and don't have to pay for installation.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Kathleen

They talked me through the installation and called me back, it was perfect. I like that I can check it from my phone, turn it off before I get home. It's very user friendly and you aren't tied into a set number of sensors or anything.

7 years ago

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Verified Customer

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William

Any time I have a problem they answer immediately. Every single time that it gets tripped it immediately goes off. The app is very convenient. The fire department responded instantly when they needed to. I think that they should make an outdoor camera.

7 years ago

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Verified Customer

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C.

Every time I call they are friendly and take care of my problem. Sometimes it takes a while to figure it out, but they get it figured out and are patient. If I have the WIFI calling turned on my cellphone and try to call one of the numbers, it sometimes doesn't work until I turn off WIFI calling.

7 years ago

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Verified Customer

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Rita

It has some innovative features like the camera. My husband is disabled, and I want to be able to check on him and I can do that on the app. They're very patient and make everything simple. The stick-on things aren't very good, they could probably work on magnet ones. It's convenient and easy to set up.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Janet Covina, CA

I'm pretty savvy about technology but the support was very thorough, and they made sure to make everything make sense. They are very patient. It's easy to use, I don't have to worry much about it. They have competitive prices and I wouldn't recommend anyone else.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Kevin

They know what they're talking about, anytime I have had to call them they were responsive and knew the answer right away. The price works for me, it's guaranteed that it won't go up. Everything is working like it's supposed to.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Jason

They'll call you or send you alerts. Everything is connected to the apps, it's really straightforward and I don't have any issues with it so far. I like that their units are all self-contained, so it's all in one central location. They are really good at customer service and they are at a pretty good value.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Tyna Baldwin Park, CA

The reason I opened an account with them is because they offered me video. But they were not able to set up a camera and I've tried to call back twice and set it up, but the support is not helping. The phone calls are really hectic, I think the live chat is easier than the phone call when it comes to having a problem with the alarm. The best thing that I like is I am able to use the app when I am at work and I can do the live chat as well.

7 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Kevin Wrens, GA

They are very attentive to my needs. I could text and call and they're right on top of it. Equipment is good so far as I know. If they had a problem with it they will replace it so they stand by their product and I like that.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

Brinks Home Security Reviews