Brinks Home Security: Read 4,169 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Juan Crestview, FL

Protect America was recommended to me by friends and coworkers. It is super convenient and easy to set up. I got it within two days. It is cheap and it is worth it. They are pretty useful and always answer my calls and questions about anything.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

check_circle

Verified Customer

star star star star star

Veronica Cypress, TX

It is a really affordable and it was just a very easy system to use. Every time I talk to someone on the phone they're always very helpful informative and they give very clear instructions. Customer service guides you through everything you need. I am really enjoying the service provided.

6 years ago

Reply from Brinks Home Security

Hey Veronica - Thank you for your feedback.

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Gretchen Greensboro, NC

I was referred by a friend and it is one of the most affordable systems out there. Thee were very thorough during the setup process. They try their best to make me feel comfortable. The key pad is very bulky, but I like the keychain.

6 years ago

Reply from Brinks Home Security

Hey Gretchen - Thank you for the feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

D Perry Hall, MD

The sales person answered all of my questions and I called back two, maybe three times, and every time the issue I was calling about was solved. They explained how to install something and they ecplained to me. They were very nice. Everything was easy.

6 years ago

Reply from Brinks Home Security

Hey D - Thank you for the feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Hervey Gary, IN

The equipment is fine. If there's movement, I'm notified on my phone and the equipment is great. I have other properties that I have insurance with companies and I like Protect America the best. The only problem I have is I wish I could have put a bit more stuff on my line but I didn't have enough space.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Sandra Philadelphia, PA

I've never had a problem when I called. I have a question and they give a straight answer. They are very thorough. The system does what they said it was going to do. They added an additional camera on the lower level with no additional cost.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Michael Tucson, AZ

I like that we do not need internet in the house because it uses cell phone towers. We have a great signal with cell phones so we decided to go with Protect America. It was easy to set up today. They called and walked me through the set up. It was less than a half hour to do everything. It's easy to use. I can arm or disarm it with my smartphone.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Eileen Gilbert, AZ

Protect America has been very proactive to our needs. They have very clear instructions so they made the installation very easy. The equipment is very easy to use. It's nice looking. They're doing everything the way we need them to do.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Leon

I was very hard to get ahold of and the agent was patient enough to keep trying to make contact so we could get it hooked up. They were very professional about it. It's pretty self explanatory once you start installing it and I have the devices that I needed.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Karen Louisville, KY

I could install it myself with their guidance. The pricing was good and they were also really helpful just in setting it up. I had to get some new sensors and the customer service was immediately helpful in reinstalling those and being really patient with me and getting that set up so I think they're great.

6 years ago

Reply from Brinks Home Security

Glad to hear you found the installation process simple and easy!

Apr. 18th, 2019

check_circle

Verified Customer

star star star star star

Michael Manassas, VA

It was delivered through the mail which is easy. I've never had any problems with the customer service. They always do whatever I need and I always get what I want. When I was trying to figure it out when the alarm goes off because it's really loud so the whole neighborhood would be woken up if someone ever tried to break in.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Anonymous Charleston, WV

In the end, Protect America was a lot cheaper than AT&T. I like that I can tell it's working when I go in and out of the door. The alarm is very loud - the whole neighborhood would be woken up if someone ever tries to break in.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Wendy Savannah, GA

The support supplied the equipment I wanted, they didn't have to send out a technician. Everything was done over the phone and their customer service representative and my account manager was excellent. It provides all of the security and a much needed upgrade from the equipment that I had. They have excellent customer service

6 years ago

Reply from Brinks Home Security

Hey Wendy - Thank you for the kind words!

Mar. 24th, 2019

check_circle

Verified Customer

star star star star star

Anonymous Temple, TX

They really care. They actually had to sit with me when I set it up for like thirty minutes. It was really easy and helpful. It's really easy and not complicated at all. It's easy to use with your phone outside of the key fob and it's very convenient.

6 years ago

Reply from Brinks Home Security

Thank you!

Apr. 7th, 2019

check_circle

Verified Customer

star star star star star

Monique San Bruno, CA

I really like the equipment. The alarm is really effective and it seems to be working properly, which is everything I could ask for. They have good customer support. It is really accessible and they answer all my questions fully. It makes me feel really relaxed and safe.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Jack Hilton Head Island, SC

They had the best advertisement and the best prices. The quality of the product is the best thing. Customer support is always there when you need information and they have very efficient people who know what they are doing and they give you answers quick.

6 years ago

Reply from Brinks Home Security

Thank you! Always a pleasure to hear from a happy customer.

Mar. 24th, 2019

check_circle

Verified Customer

star star star star star

Rene Granite City, IL

The delivery of the equipment quicker than we expected, we both expected a couple of days and it was the next day. The delivery process was great help with installation and their answering questions was phenomenal. I don't like the magnet because it kind of pulls toward you.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star_border

Minnehaha Cleaning Center

I like the technology Protect America provided to keep my business secure. Equipment was very simple to install and step by step assistance was provided via phone throughout installation process. The service is superb. There is a direct line to reach control/monitoring center for issues related to alarm system. And a separate number for billing inquiries. I also like the simplicity and flexibility of Protect America's remote app for downloaded Android or Apple which gives me the convenience to arm or disarm my entire system at the tip of my fingers.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star_border

Shannon Benson, AZ

The only reason that I rated them a 9 instead of a 10 is because some of their installation instructions for add-on equipment wasn't very good. For the initial install, the instructions were great though. The monthly fee is very reasonable. I also like the fact that my monthly bill will not increase. Had ADT previously and they raised rates annually.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Natasha Akron, OH

The previous owners of the house had Protect America equipment so I ended up getting a pretty good deal. I haven't had any problems but I haven't seed it for long. The best part is the mobile capabilities. Customer service was able to describe things easily and answer questions really fast.

6 years ago

check_circle

Verified Customer

star star star star star_border

Araseli Concord, NC

Every time I go into chat somebody I customer service answers to help. Every time my alarm goes off for whatever reason the police arrived in two minutes or less knocking on my door so that means it's working. My family being safe me is the best thing. One thing they can improve is that I didn't realize that you have to go put the panic chord on the on the on the thing on the device itself.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Matt Bedford, TX

I chose Protect America for the ease of installation and quality of service. I like that it's an alarm you can install yourself. The customer service agents were very specific in how to do the installation and supported me every step of the way. It's amazing to know that the batteries are good for five years.

6 years ago

check_circle

Verified Customer

star star star star star

Kimberly La Fargeville, NY

They're fast and inexpensive. They are easy to install and if we open the door it goes off immediately. They walked us through it step by step. One time I forgot to set the alarm I set the alarm the wrong way or whatever and they instantly called and asked me what was wrong.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Cecelia Navarre, FL

It's very easy to use. It's very simple to see exactly what's going on and it'll alert very quickly. The alarm works very well and there is no question about it. They were very thorough with instructions and able to be reached with any concerns.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Janice Baldwinsville, NY

They are knowledgeable and professional. I liked the simplicity, the price, and the flexibility. They could come up with a way that we can add more equipment to the alarm system, like maybe a different camera that you can just add to the system to improve it.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Ellen Toledo, OH

They're pretty expedient with everything, whether it's an actual or false alarm. The cameras are a little cheesy. They maybe could have options for different alarm destination, I know that there certain protocols they have to be followed, but perhaps some of those protocols could be for gone depending on if our customer requested it or not.

6 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Paul Indian Wells, CA

The two times we've called they've been readily available and very responsive and helpful. We haven't used it that much, no one has tried to break in or we haven't any false alarms or anything like that, but so far that equipment is good. I would like to be system to be hardwired instead of having to plug it into the wall.

6 years ago

check_circle

Verified Customer

star star star star star

Durant Baltimore, MD

We chose them because they were advertised over the internet. I haven't had any problems with it; what I wanted to use it for, it serves its purpose. I like getting it installed by myself and the customer service walks you right through it. I've only had it for a short time and I haven't had any problems with it.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star_border

Tracey Jefferson, OH

I saw the add on Facebook. I ordered the equipment and they didn't tell me that I needed a SD card so I'm unable to watch videos and stuff. I with the SD card came with the camera, especially with how much I am paying each month. I like that I do get a notification. I've only called customer service a few times but every time I call they have answered my questions.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Parag Dublin, CA

We had a false alarm once and they immediately called. It was very easy to install. It was great on IOS but not on android. They need to improve the android app because it's going to be a problem. We cannot start and stop the alarm using the android app. Its per month cost is too much.

6 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

check_circle

Verified Customer

star star star star star

Arelis Middleburg, FL

I needed to have security and it was pretty good so I decided to get this one. The picture is very clear, it shows everything the way I wanted it to be. I feel more protected from anything that will happen. Customer service was very friendly and very helpful Tthey answered all my questions.

6 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

check_circle

Verified Customer

star star star star star

Tyron Philadelphia, PA

It's pretty decent. The best thing is the sensors, each sensor lets you know when you're coming in and out and doors opening and everything and let you know what's going on. They don't come out and put the equipment up for you, you have to do it, but they were pretty good with walking you through what order and stuff like that.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Chloe Bakersfield, CA

Customer service has always been able to answer questions in a timely manner and help with any problems that we've had. The security camera we have is kind of hazy and not the best quality. Everything else is fine. I like that they have an app.

7 years ago

check_circle

Verified Customer

star star star star star

John Los Angeles, CA

They're very customer oriented and they resolved my issue right away. It's very user friendly and there's no complications in installation or anything like that. I feel like it's a very solid company and I don't think it don't needs any more changes.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star_border

Miriam Lexington, SC

Overall, the customer service has been fine. I haven't had any problems with the equipment. I wish it didn't cost quite as much as it does so I recently had called actually to disconnect the service because I really didn't feel like I can afford it but I'm in a contract for 3 years I didn't realize I was but I am. They were nice enough to wave the payment for November for me.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Doreen Bakersfield, CA

They respond immediately. If you have any questions, they're available. It's just trouble free. It's easy to use and it works. I wanted a no nonsense, easy to use inexpensive and quality product and that's what I got when I signed up with Protect America.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star_border

William morrison Sedona, AZ

Like the fact that system is not internet dependent, however I think that your system needs better batteries. Batteries do not last as long as other similar batteries last. TwiceI have left the Country and what I expected to be new batteries fail. Notified by Protecr America but cannot do anything about it. Batteries supplied by your company should be tested or change battery supplier. Not reliable.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

John Medina, OH

It's easy to install, you don't have to be a professional, and it's easy to service if something happens to it. Their response time has been spectacular; when we've ever needed it there was an issue with our alarm we got a call within the first couple minutes. Affordable, reliable, and secure.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Kimberly Winterville, NC

Any time I have an issue they are always willing to walk me through an issues that I've got and they're very helpful. Everything I have works well and meets all the needs I have and I know that if I wanted to upgrade I could upgrade at any time.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star_border

JayBird707 Lady Lake, FL

The overall value of the equipment and service is excellent. The are that keeps me from giving them a 5 is the associated software applications. Neither the mobile app or PC application has the ability to "do it all". Some task can only be completed in one of the applications. The division of when you need to which app is not clearly defined and can lead to frustration. The Customer Service people can help you figure things out. The end user has no access to the documentation they have.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Nancy

Usually I receive great service and wonderful representatives...I only had a rude rep once...I DID have a problem a few months ago-the rep forgot to turn my siren back on after the monthly check/test and the police were called!

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Mary

Protect America's system was was listed as one of the best and for the price. Customer support over at Protect America is very helpful. They are always willing to help and answer your questions. The equipment is also very easy to use.

7 years ago

check_circle

Verified Customer

star star star star star

Kelly

Protect America was great in helping me set up my system and it was very easy. They were very patient with me, and a couple times that the alarm has gone off their response time was very quick. The system is wireless and I get notifications from my phone.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Kristen

It was really hard for me to match up the sensors that I received from the company. I had never done anything like that before, so it would have been nice to have help with that. I do like that I can get in touch with them for free with text messaging. And it was the best experience putting no money down.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

David

All services we've received from customer support has been excellent. I think the ability to activate or deactivate by using your cell phone from any place you might be is wonderful. The installation was very easy, and they ship the kit immediately when you sign up for the service.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Sara

Customer support was great in explaining how everything worked before I got the system. Any time I forget to disarm my alarm, they call within seconds of it going off. They answer all my questions or point me in the right direction. I really like the price for the system and the equipment that is included.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

Thomas

We have had a couple of false alarms, so we know they do their job because police came and responded in each case. We have had some trouble with the park key fobs, because they keep triggering the emergency response. Each time I call into customer support, they've resolved my problems well.

7 years ago

check_circle

Verified Customer

star star star star star

Joseph

This company is very responsive when an alarm goes off. They are very helpful in taking care of you. The system was easy to install, and it doesn't require much maintenance. I like the ability I have to monitor the home on my smart home devices.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star

George

They were very helpful with the installation and everything else that was involved with setting up my service. I think they could update some of the technology and equipment they have. I think it would also be great to downsize the equipment, but still get the same results.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

check_circle

Verified Customer

star star star star star_border

Mathew

Protect America is always available to answer my calls and they're very prompt if an incident happens. I haven't had any issues with their equipment - everything is working properly so far. The best part about Protect America is the ease of use. You can use your mobile device while you're far away from home to check on your house. I would like them to reduce the monthly rate.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

Brinks Home Security Reviews