Brinks Home Security: Read 4,169 User Reviews From Real Homeowners

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Verified Customer

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Cornelis Schouten

The salesman that came to our house convinced us to get the system. They have been excellent in customer service. I'm not too crazy about the equipment itself, the voice thing that comes is a bit too soft and sort of a mumble. It's hard to understand it.

8 years ago

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Verified Customer

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Mary Hunter Hutto, TX

My children have it in their house and were very happy with it, so I decided to go with the same thing. They have been very attentive and I haven't had any problems. I can call them or anything and they get everything done. The system seems to be very up to date. I also feel good about the price.

8 years ago

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Verified Customer

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Della Flatt Fayetteville, OH

They have answered any of my questions. Whenever I have a problem, they will come out and take care of me right away. They are very pleasant people to work with. The equipment seems to be doing its job, that's all that matters to me.

8 years ago

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Verified Customer

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John Tewksbury, MA

Unfortunately, we've had a number of times when the alarm was accidentally triggered, and they responded very quickly. Fortunately, it wasn't anything serious, but they did respond. They were just very helpful and patient in walking me through everything. I really don't have any comparisons to make, but I believe they're very competitive. What I really liked is that I could install the system myself. That's the main reason I purchased it in the first place.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Tyler Orangevale, CA'

I decided to go with Protect America because their good ratings online, and so far, we've had great customer service they're always helpful, and I've never had an issue with them. On top of that, their equipment is excellent, so it's really been worth my money.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Corinne Enon, OH'

After my husband passed away, my son wanted me to get some type of security for my house, so I went with Protect America. So far, the equipment has worked just fine, and their customer support has been good. I would definitely recommend them!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Kermit Baker, LA

The equipment is great, and they've actually taught me a few things about it! They always take care of me, and I never have to wait long when I call them. Plus, they send out right away any replacements I may need, so it's been a very positive experience so far.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Sandra St Paul, MN

Protect America's equipment is really good; it usually does what it's supposed to do without having to involve their customer support. we've been really happy with it, and I really like the online feature to check out the alarm's status online.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Thomas O'Fallon, MO

We chose Protect America because they're cost effective and the system was easy to install. They solved my problems when I called them, so they've been fine. One thing I was concerned about was my equipment. When I called to cancel my subscription, we found out that my equipment was so old that they couldn't even upgrade it anymore. They didn't believe that nobody called me to offer a free upgrade, so I would've really appreciated if they had called me for that.

8 years ago

Reply from Brinks Home Security

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Apr. 28th, 2019

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Verified Customer

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Melody Scheller, IL

My daughter chose Protect America for me after my husband passed, and so far, they've all been favorable. I've had some trouble with the battery running out, but they always seem eager to help me. The alarm has gone off, although it wasn't an emergency, they called right away to make sure everything was okay. I'd definitely recommend them!

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Dennis Lumberton, NC'

Protect America's system has been outstanding so far. I've had other companies call me up, and I've told them that I already use Protect America, and that I'm not interested in their offer. Plus, every time I called their customer support, they were always there! I never had an issue with them. they're just the best!

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Robert Chicopee, MA'

So far, the product has been flawless. Their customer support has been outstanding every time I've had to deal with them. they've been very helpful, very knowledgeable, and very patient. They walk you through every question you have about them, and overall, they've been a great company to do business with.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Vivian Cincinnati, OH

As far as I know, I haven't had any problems with them. I do have to say that they have a reasonable price. Plus, I like that it's a self-install system, that way, I don't have to pay for somebody to install it for me. The only problem I've had with the equipment has been that the battery runs out too often, and it's very hard to change. Other than that, it's all been very good.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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George Waukegan, IL

We had an issue with our system once; it wasn't working properly because one of the cables disappeared. It took them like 3 months before they figured it out and fixed it, however, they reimbursed everything, and actually gave me a little bonus for it and apologized for the inconvenience. They were real polite about it. Plus, every time the alarm goes off, even if it's by accident, they call me right away! It's just a good system.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Jon Midland, TX

Their representatives have been very helpful when we've had issues! They immediately call us and give us the necessary information, or whatever help we need. We just haven't had any problems with their customer service; it's all been really great! I'd definitely recommend them!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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William Pittsburgh, PA

The main reason we chose Protect America was because I remember them saying that the monthly price would never go up, and it hasn't, so it's been good. The equipment has always been excellent, as far as I know. There wasn't an issue they didn't help me solve.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Ernesto Fort Lauderdale, FL

I love them! Everything is great! Back in the time when I was looking for a security system, they were the most affordable option, so that's why I chose them. So far, they've been pretty good. Whenever you have a question, they answer right away and are very helpful.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Sal Trumbull, CT

I'm pleased with the system, especially because it's wireless. I've had to call them a few times to test the system, and they've been very accommodating; great customer service! All I can say is that they've been a great bundle for me.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Apartments Hymons Grambling, LA

The equipment and the 4G technology is great and easy to install; I have three alarm units and every time I have to set up new tenants into the system, they are patient, it is awesome. I've had very good experiences with their customer support and I am very happy with Protect America.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Anonymous Amarillo, TX

It's been as good as I would expect; they've always responded when the alarm went off. I've been with them for over 22 years now, and although I haven't installed cameras in my house yet, it's definitely been a very positive experience.

8 years ago

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Verified Customer

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Adriane Robinson Country Club Hills, IL

The app has been very helpful because I can program my system, and overall, it's been a good experience. There haven't been any problems with the service, and it's performing the way it was advertised. Besides, it was easy to install, and the representatives have been very helpful.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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James Walton Kissimmee, FL

We had another company, and there was a break in through one of the windows, and the alarm didn't catch it. On the other hand, Protect America has answered very quickly when the alarm sets off, even if we do it accidentally. When we're on vacation, we let them know, and they don't even bother to call us; they just call the Police Department.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Douglas Ortiz Clifton, NJ

The equipment has been great! I've had them for around 13 years, and I have not considered changing to another company because they've been responsive to my needs. They've even offered to cut my monitoring cost, without me complaining or requesting. All they did was reach out and help me in any possible way. Absolutely a very positive experience!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Anonymous Dillwyn, VA

The few times we've had false alarms, their customer support have been able to solve it. Plus, the actual installation of the system was very easy. We talked on the phone with their representatives, and they walked me through the whole set up process. What really made choose them was the amount of the coverage they have. Besides, they were willing to work with you.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Jared Montoya Brownsville, TX

I like being able to turn on or off my alarm with my app, that's nice. It's just been a great service. Anytime I've needed something, they've been able to help really fast, and always in a nice way. They've called every time the alarm goes off as well, so they do their job. We've had to replace some of the equipment throughout the years, but it's worked out well and smoothly.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Marvin Rogers Soldotna, AK

After looking them up, I saw that they were recommended as one of the highest quality services on the internet. It was very simple to install; it took about an hour, and I did it myself. The devices have been working just fine. There was actually an issue once, but I called them up right away and they fixed it. Their agents have been very good. I don't know how to say anything better about them.

8 years ago

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Verified Customer

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Bradley Undercofler Virginia Beach, VA

All of my matters have been handled professionally by their customer support, so we're happy with the service that we've received from Protect America. Plus, it was very easy to install. We received all our stuff in the mail, with the instructions on the box. Everything was very clear, and they provided a number to call if we had any questions. Everything was set up within 30 to 40 minutes. There's quite a few features we would like to add some time, but for now, everything has been working properly.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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David Barnett Flemingsburg, KY

ADT wouldn't allow me to expand some options. They actually told me I could do that if I was a new customer, so I just went to another place where I was a new customer, and that's how I came into Protect America. Their representatives have always been very good, very professional, timely and I have no complaints about them. Overall, it's been a positive experience.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Cipriano Encinias Clovis, NM

Dealing with their representatives has been an excellent experience! It was extremely easy to install, and we're very pleased with the service. They're professionalism is outstanding, and their security is second to none and we have no complaints. We are more than satisfied customers.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Anonymous Yucaipa, CA

Installing the system was quite difficult. I'm in my mid 80's, and it would've been a lot easier if somebody would've installed it for us. I have trouble walking, and it was a bit of a challenge. Customer service and everything else is great. They've done what they promised they'd do.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Danny Quick Blytheville, AR

I wanted to set up my own system; I didn't want anybody inside my house. They allowed me to do that, and I didn't have any problems. They've been there when I've needed them, otherwise, they don't bother me. I enjoy this sense of security.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Anonymous Harvest, AL

So far, so good! I have no complaints about their customer support, and they just sent over a technician to install the necessary units in order to monitor my system. I'm satisfied with the way they've handled the security at my house.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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David Arnold Houston, TX

It was already installed when I got here, but Protect America's agents have offered a very positive experience. They've helped me every time I call them, and they've solved any problem I ever had. It's been a very acceptable service.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Michael Hutcheson Fernley, NV

I've had it for years, and they offer a good product for a good price. All my experience with customer support has been great! They do everything they can to walk you through the situation, and if that doesn't work, they'll take care of it. Regarding the installation process, all I had to do was place the sensors where they belong.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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John Fieser High Ridge, MO

The reason I chose Protect America was because the price was good, and the system was easy to install. Customer support gets back to you real quick, and they help you solve your problems. It's been a reliable system, and the only issue I've had was taken care of right away.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Ernestine Julye Coldspring, TX

It really wasn't hard to install, but in the years I've had it, there have been a few difficulties. I left my house once, with the pan on the stove, and because of their persistency of trying to get a hold of me, I finally called the fire department. They saved my house! I'm really pleased with the fire sensors and system, and that is probably why I keep the service.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Jeffery Stephens Hudson, MI

This has come in handy couple of times, you know the alarm would go off and the police came in and that was nice to know that it works good. Well I'm pretty satisfied except for the motion one in the house, it don't work all that great but the doors and windows part works really good.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Marsha Richmond Kingsport, TN

Excellent customer service! They answer very promptly, and do everything they can to take care of your issues. They actually sent me an updated equipment after many years, and it's great! I would definitely recommend them! That's all I can say after having them for over 30 years; I've been a satisfied customer.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Frederick Hale Laurel, DE

I initially purchased this service with Protect America because of the affordability of the system, and the fact that it was self-installed. I just think they have the greatest representatives! Everything gets squared away when I call them. So far, the equipment works great. Even the WIFI part of it, where I can disarm and check the system anywhere in the world works fine. I like it!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Richard Moye Davisboro, GA

Protect America's representatives have always been very prompt on answering my questions, and have always solved my issues. They even rewarded us for being a customer with them by offering us upgrades. I installed the system myself, with them on line for any assistance.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Robin Tucker Statesville, NC

They have been nothing but a pleasure to deal with! Any time I had a problem, their agents were very helpful, polite and very expedient in solving the problem. They sent me 5 years ago, free of charge, all of these brand-new door and window equipment that I installed myself. It's all been very good.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Antoinette Richardson Pulaski, TN

We purchased Protect America through a third party, and it's good to know that I have security now. The representatives on the phone helped us set up our system, so that was simple and easy. It's a reliable and affordable system. Customer support is also good. I don't have any complaints about them.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Monica Ross Greensboro, NC

Anything that I need, their support team always make sure I have it. If it's equipment, they send it over within 2 or 3 days, and it was never over that. They've always been great! The installation process was quick as well, it only took maybe 30 minutes to an hour for the installation process.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Georgia Golden York, PA

They the best around! If you have any problems, you call them, and they assess you. The personnel guided me through the set-up process, and they were extremely patient. My alarm went off once, and the police officer was here within 3 minutes, so the response time was extremely fast.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Lew Buck Lander, WY

My biggest complaint with their customer support is that you have to wait long periods of time to get a hold of a representatives. Sometimes it takes 30 to 40 minutes to talk to somebody. Besides that, installing the system went well. The lady that helped us was fantastic! You do have theoretic problems every now and then, but overall, it's a great system. There's no way anybody can get in my property without me knowing about it.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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June Campbell Chicago, IL

So far, the equipment has been excellent! Although it was a little tricky at first to install it, they helped me out. They've just been continually supportive, and whenever I've had questions regarding anything with the system, they've answered them. It's a reasonable system.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Larry Schmick Oshkosh, WI

I don't think I've ever had an issue with them; their representatives walk you through the setting up process. Overall, I think the equipment is good. I've had it for many years, and haven't had any issues with it so far. They've been so good!

8 years ago

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Verified Customer

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Elvata Calloway Detroit, MI

So far, it's been a good experience. The only thing that I encountered was the fact that some devices weren't labeled properly, so they weren't getting the correct input. Fortunately, technical support corrected that. Besides that, their support has been excellent, very responsive, timely, and really supportive when I ask them about securing my home.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Tipp Brooks Garland, TX

I've found their customer service to be excellent. They've taken care of me every time, and anytime my alarm goes off, they contact us. One of their representatives walked me through the installation process of the system, and it was all easy. They all just do a fine job.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Robert Harry Tallahassee, FL

The system has worked just fine, I don't have any complaints. It was actually pretty easy to set up, and pretty quick. On top of that, the representatives have been very helpful. They've handled our questions and concerns right away. We've had to move a few times, and it's been a painless and seamless transition each time.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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