Brinks Home Security: Read 4,372 User Reviews From Real Homeowners

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Verified Customer

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John Los Angeles, CA

They're very customer oriented and they resolved my issue right away. It's very user friendly and there's no complications in installation or anything like that. I feel like it's a very solid company and I don't think it don't needs any more changes.

7 years ago

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Apr. 23rd, 2019

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Verified Customer

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Miriam Lexington, SC

Overall, the customer service has been fine. I haven't had any problems with the equipment. I wish it didn't cost quite as much as it does so I recently had called actually to disconnect the service because I really didn't feel like I can afford it but I'm in a contract for 3 years I didn't realize I was but I am. They were nice enough to wave the payment for November for me.

7 years ago

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Apr. 23rd, 2019

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Verified Customer

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Doreen Bakersfield, CA

They respond immediately. If you have any questions, they're available. It's just trouble free. It's easy to use and it works. I wanted a no nonsense, easy to use inexpensive and quality product and that's what I got when I signed up with Protect America.

7 years ago

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Apr. 23rd, 2019

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Verified Customer

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William morrison Sedona, AZ

Like the fact that system is not internet dependent, however I think that your system needs better batteries. Batteries do not last as long as other similar batteries last. TwiceI have left the Country and what I expected to be new batteries fail. Notified by Protecr America but cannot do anything about it. Batteries supplied by your company should be tested or change battery supplier. Not reliable.

7 years ago

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Apr. 23rd, 2019

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Verified Customer

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John Medina, OH

It's easy to install, you don't have to be a professional, and it's easy to service if something happens to it. Their response time has been spectacular; when we've ever needed it there was an issue with our alarm we got a call within the first couple minutes. Affordable, reliable, and secure.

7 years ago

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Apr. 23rd, 2019

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Verified Customer

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Kimberly Winterville, NC

Any time I have an issue they are always willing to walk me through an issues that I've got and they're very helpful. Everything I have works well and meets all the needs I have and I know that if I wanted to upgrade I could upgrade at any time.

7 years ago

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Apr. 23rd, 2019

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Verified Customer

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JayBird707 Lady Lake, FL

The overall value of the equipment and service is excellent. The are that keeps me from giving them a 5 is the associated software applications. Neither the mobile app or PC application has the ability to "do it all". Some task can only be completed in one of the applications. The division of when you need to which app is not clearly defined and can lead to frustration. The Customer Service people can help you figure things out. The end user has no access to the documentation they have.

8 years ago

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Apr. 23rd, 2019

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Verified Customer

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Nancy

Usually I receive great service and wonderful representatives...I only had a rude rep once...I DID have a problem a few months ago-the rep forgot to turn my siren back on after the monthly check/test and the police were called!

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Mary

Protect America's system was was listed as one of the best and for the price. Customer support over at Protect America is very helpful. They are always willing to help and answer your questions. The equipment is also very easy to use.

8 years ago

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Verified Customer

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Kelly

Protect America was great in helping me set up my system and it was very easy. They were very patient with me, and a couple times that the alarm has gone off their response time was very quick. The system is wireless and I get notifications from my phone.

8 years ago

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Apr. 23rd, 2019

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Verified Customer

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Kristen

It was really hard for me to match up the sensors that I received from the company. I had never done anything like that before, so it would have been nice to have help with that. I do like that I can get in touch with them for free with text messaging. And it was the best experience putting no money down.

8 years ago

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Apr. 23rd, 2019

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Verified Customer

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Thomas

We have had a couple of false alarms, so we know they do their job because police came and responded in each case. We have had some trouble with the park key fobs, because they keep triggering the emergency response. Each time I call into customer support, they've resolved my problems well.

8 years ago

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Verified Customer

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Joseph

This company is very responsive when an alarm goes off. They are very helpful in taking care of you. The system was easy to install, and it doesn't require much maintenance. I like the ability I have to monitor the home on my smart home devices.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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David

All services we've received from customer support has been excellent. I think the ability to activate or deactivate by using your cell phone from any place you might be is wonderful. The installation was very easy, and they ship the kit immediately when you sign up for the service.

8 years ago

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Apr. 23rd, 2019

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Verified Customer

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Sara

Customer support was great in explaining how everything worked before I got the system. Any time I forget to disarm my alarm, they call within seconds of it going off. They answer all my questions or point me in the right direction. I really like the price for the system and the equipment that is included.

8 years ago

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Apr. 23rd, 2019

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Verified Customer

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George

They were very helpful with the installation and everything else that was involved with setting up my service. I think they could update some of the technology and equipment they have. I think it would also be great to downsize the equipment, but still get the same results.

8 years ago

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Apr. 23rd, 2019

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Verified Customer

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Mathew

Protect America is always available to answer my calls and they're very prompt if an incident happens. I haven't had any issues with their equipment - everything is working properly so far. The best part about Protect America is the ease of use. You can use your mobile device while you're far away from home to check on your house. I would like them to reduce the monthly rate.

8 years ago

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Apr. 23rd, 2019

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Verified Customer

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Johnel Isaac

I really enjoy the ease of communication at this company. If there is any type of trouble, they're quick to help and resolve your problem. I also like the variety of options they have to customize your home, such as glass break sensors, sensors for your room, etc. They put together good options for you as a package to purchase.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Genette

This system is very easy to install. They do a system check every month, and give you assistance when you call. The system is very convenient for my family. I feel very safe and secure knowing I have a security system I can depend on.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Christopher

We have had Protect America for one year. They've delivered excellent service, and have always responded right on spot if we had questions. They were really helpful when we set up the system as well. All the equipment has worked perfectly, and we really enjoy the peace of mind that comes with having a security system.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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Kathy

The people at Protect America are super friendly, willing to help, and pretty straightforward. It was a little disappointing when we got the system, because we had to switch out equipment that wasn't working properly. I think the cost factor isn't very reasonable. The only thing I would complain about is you have to self install all of it. They say it takes an hour, but it took 3 hours for me to install it.

8 years ago

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Apr. 23rd, 2019

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Verified Customer

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William

Any time I have a problem they answer immediately. Every single time that it gets tripped it immediately goes off. The app is very convenient. The fire department responded instantly when they needed to. I think that they should make an outdoor camera.

8 years ago

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Verified Customer

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Kathleen

They talked me through the installation and called me back, it was perfect. I like that I can check it from my phone, turn it off before I get home. It's very user friendly and you aren't tied into a set number of sensors or anything.

8 years ago

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Verified Customer

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C.

Every time I call they are friendly and take care of my problem. Sometimes it takes a while to figure it out, but they get it figured out and are patient. If I have the WIFI calling turned on my cellphone and try to call one of the numbers, it sometimes doesn't work until I turn off WIFI calling.

8 years ago

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Verified Customer

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Princess

They're usually always available, and they're always helpful. The alarm works, once the Police even came. So, I can tell it is functioning. I like the key chain that comes with the systems and lock, which can also set the alarm off. I also like that you can install it yourself and don't have to pay for installation.

8 years ago

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Apr. 23rd, 2019

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Verified Customer

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Carl

They call and check on you. They respond every time you make a mishap, either by giving you a call or emailing you. They do a test call with you and remind you about the test. It's reliable and does what it's supposed to do. However, I do think they need to advertise more.

8 years ago

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Apr. 23rd, 2019

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Verified Customer

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Jason

They'll call you or send you alerts. Everything is connected to the apps, it's really straightforward and I don't have any issues with it so far. I like that their units are all self-contained, so it's all in one central location. They are really good at customer service and they are at a pretty good value.

8 years ago

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Apr. 23rd, 2019

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Verified Customer

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Rita

It has some innovative features like the camera. My husband is disabled, and I want to be able to check on him and I can do that on the app. They're very patient and make everything simple. The stick-on things aren't very good, they could probably work on magnet ones. It's convenient and easy to set up.

8 years ago

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Apr. 23rd, 2019

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Verified Customer

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Janet Covina, CA

I'm pretty savvy about technology but the support was very thorough, and they made sure to make everything make sense. They are very patient. It's easy to use, I don't have to worry much about it. They have competitive prices and I wouldn't recommend anyone else.

8 years ago

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Apr. 23rd, 2019

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Verified Customer

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Kevin

They know what they're talking about, anytime I have had to call them they were responsive and knew the answer right away. The price works for me, it's guaranteed that it won't go up. Everything is working like it's supposed to.

8 years ago

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Apr. 23rd, 2019

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Verified Customer

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Tyna Baldwin Park, CA

The reason I opened an account with them is because they offered me video. But they were not able to set up a camera and I've tried to call back twice and set it up, but the support is not helping. The phone calls are really hectic, I think the live chat is easier than the phone call when it comes to having a problem with the alarm. The best thing that I like is I am able to use the app when I am at work and I can do the live chat as well.

8 years ago

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Apr. 23rd, 2019

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Verified Customer

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Kevin Wrens, GA

They are very attentive to my needs. I could text and call and they're right on top of it. Equipment is good so far as I know. If they had a problem with it they will replace it so they stand by their product and I like that.

8 years ago

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Apr. 23rd, 2019

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Verified Customer

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Anthony Olathe, KS

I based signing up on price and they had the best price. When I call in, I always get prompt help. They explain it all and take care of all the problems. The equipment is okay, they upgraded to something not as bulky, but I have the bulky one. I don't really like that I have to call in and do a test for my security to make sure it's ok. But, I don't do that all the time anyway.

8 years ago

Reply from Brinks Home Security

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Apr. 23rd, 2019

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Verified Customer

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George Rancho Cucamonga, CA

Before I had Protect America, I had a security system that I wasn't really happy with. But with Protect America, I can operate the system easily. It works perfectly and I have no problems with it. The best thing it provides is easy access to turn the system on and off.

8 years ago

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Apr. 23rd, 2019

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Verified Customer

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R. Fullerton, CA

We wanted something a little more automated and kind of tech savvy if you will, so that was why we we went with them. Protect America has been responsive when we needed them to be. We haven't really needed them much, but they've done a good job for us. We've had a good experience and the system works.

8 years ago

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Apr. 23rd, 2019

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Brandon McCordsville, IN

I don't have any cameras that are suitable for the price range I want. It doesn't have full functionality. They should have full app features working correctly. If you hit 'away' from the home, it doesn't do away. You have to actually check off the settings and then click away. 'Away' and 'to arm home' are both the same button. I do like their price though.

8 years ago

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Ian Howard Beach, NY

It could use some minor improvements terms of the asthetics and how it fits the surrounding area in the house. It could be a bit cumbersome. I'm using the color touchscreen. I feel like it could be a bit more ergonomic and slimmer but that's pretty minor. Everything else seems fine.

8 years ago

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Apr. 23rd, 2019

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Verified Customer

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Anonymous Winston-Salem, NC

You have to know what you're doing when you put it together yourself. It can be kind of challenging sometimes. I like it. It's easy to engage your security. It's easy to turn it on. It's easy to engage it when the door is open. I'm satisfied with it.

8 years ago

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Apr. 23rd, 2019

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Verified Customer

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Lynn Fayetteville, NY

I've had absolutely no issues with the equipment and I was able to do the install just look for guidance over the phone which made it very easy. The customer service has been spectacular from set up through anytime I call them or they called me because I turned the alarm off they've been very responsive and very helpful.

8 years ago

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Apr. 23rd, 2019

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Marv1959 Oxford, PA

The customer service is very thorough. I have had on an occasion or two where I've had trouble getting connected to the right person. But once I did get connected, they gave me all the help I needed. They're probably the best I've ever had any experience with but this is only the second security system I've ever worked with and the other one was thirty years ago. I use it when I'm away from the home and I haven't had any false alarms.

8 years ago

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Apr. 23rd, 2019

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Verified Customer

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Greta Mobile, AL

I've only had to deal with them doing the set up process. They had to stay on the phone with me to make sure everything was set up correctly. I get email responses every time I set my alarm always on or armed or disarmed. I very seldom I don't have to contact them at all but I'm satisfied with how they monitor my home.

8 years ago

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Apr. 23rd, 2019

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Verified Customer

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Emilia Maldonado

Your calls are answered promptly and if you need assistance they have an online chat where they respond quickly as well. It's easy to install, you can do it yourself and it takes the hassle out of having to schedule someone to come do it for you. Whenever I have issues they are very quick to respond and are very helpful.

8 years ago

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Apr. 23rd, 2019

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Verified Customer

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Matthew Beatty

Every time I call in they have been right there right away. I haven't had an issue that wasn't perfectly resolved. I never have any issues with the equipment, it's good quality. I recently had a chance to go with another company and I called them to have them come out and re-negotiate my contract and extended it.

8 years ago

Reply from Brinks Home Security

Thank you! Always nice to hear that we're doing right by our customers!

Apr. 15th, 2019

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Verified Customer

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BERNARD BUSH Augusta, GA

Everything was great from the start. I contacted your office and agent was very nice and helpful. My order went well, and I decided to make a second order. Products came in a few days and techs had me up and running in no time. Thanks and for the follow up.

8 years ago

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Apr. 23rd, 2019

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Verified Customer

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Jon Clayton, NC

Excellent support on the phone for ordering and installing. I liked to do-it-yourself approach and the expandable nature of the system. I did not like the robo calls from Best. That was very irritating and intrusive. I do not hold that against Protect America

8 years ago

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Apr. 23rd, 2019

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Verified Customer

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Rochelle Josey

They spent a lot of time explaining everything, and then they called me back on several occasions. They called me every single day to try getting everything set up as soon as possible. Only one time did they not answer and there was an immediate call back. They follow through and the equipment is working.

8 years ago

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Apr. 23rd, 2019

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Verified Customer

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Ron Dubois Austin, TX

The delivery of the equipment was very quick. With a couple of phone calls, I was able to resolve all issues and have everything up and running the way it's supposed to. It's all wireless, so it's easy to install and maintain.

8 years ago

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Verified Customer

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Vanpembrook Craig Iron Mountain, MI

So far I have had no problems with their equipment, and they did a great job on the installation and set up of my security system. Everything's working great, and customer support is very thorough and their process of set up is very easy.

8 years ago

Reply from Brinks Home Security

Thank you for the positive insight!

Apr. 15th, 2019

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Verified Customer

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Anonymously

After considering multiple options, I went with Protect America because of their combination of great technology and pricing. All of their agents have been very informative and pleasant to deal with. I've only had one time when a customer service representative accidentally gave me misinformation, and it caused me to order an unnecessary piece of equipment. Their mobile apps could use some improvement, and they're not very user friendly. Aside from all that, it does provide the information I need.

8 years ago

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Apr. 23rd, 2019

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Verified Customer

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Waros John Hellertown, PA

The number one reason we went with this company is because of the cost. They're equipment is wireless, easy to install, and more economical than other companies that I've had before. Their customer service is very easy to work with. I've never felt pressured, and they've always filled my needs. They've always answered my questions professionally.

8 years ago

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