Brinks Home Security: Read 4,169 User Reviews From Real Homeowners

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Verified Customer

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Sonia Oakland, CA

The price is very good and the lady Cynthia was very helpful and was not pushy trying to sell me things, but educated me on what I should look for when I am buying a new house. They listened to what I was looking for and were very knowledgeable. I feel pretty safe.

5 years ago

Reply from Brinks Home Security

Hi Sonia, Thank you for taking the time to leave a review. We’re happy to hear our team was able to help you find the right equipment for your new house. Please let us know if we can provide you with further assistance.

Feb. 3rd, 2020

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Verified Customer

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Tracy Chapel Hill, TN

Their customer service was outstanding. They were extremely helpful, answered all questions, very patiently and walking us through, they were incredible to work with I love the display its actually beautiful to see all the pictures and it has exactly what we need today.

5 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Les

I liked that it was wireless and came pre programmed. Everyone that we've talked to has been very thorough and very polite. I thought they were very professional, knowledgeable, and patient. I think it's pretty good equipment, probably could have better hardware and fastening.

5 years ago

Reply from Brinks Home Security

Hi Les, Thank you for the review. We’re happy to hear about your positive experience. Please let us know if you need any further assistance.

Jan. 6th, 2020

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Verified Customer

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Amon

They are very thorough. They took me through the process step by step very professionally. They walked me through the entire process and told me what to expect. The only thing I think they probably should do is include their in house sensors with the package they provide for the security system.

5 years ago

Reply from Brinks Home Security

Hi Amon, Thank you for the feedback. We’re happy to hear about your positive experience with installing your security equipment. Please let us know if we can provide you with further assistance.

Jan. 6th, 2020

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Verified Customer

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Michael

Protect Americas customer service is outstanding, they were patient, reliable and did what they said they were going to do. I would highly recommend them. Their security system is extremely sensitive but still very workable and easy to use.

5 years ago

Reply from Brinks Home Security

Hi Michael, Thank you for taking the time to leave a review. Please let us know if we can provide you with any further assistance.

Jan. 6th, 2020

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Verified Customer

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Larry

I've spent time on the phone with customer service and they've always been pleasant and professional. They've been able to solve any problem that I've had. I'm thinking about upgrading to the next level system. The one I have is ok. The detectors and everything seem to be perfectly fine.

5 years ago

Reply from Brinks Home Security

Hi Larry, Thank you for taking the time to leave us a review. We’re happy to hear that our Care team was able to answer your questions. We would be more than happy to help answer any questions you may have about upgrading your system. Please send us a “Private Response” with the name and address associated with the account. A member of the Care team will reach out to you once we can verify you as a customer.

Jan. 6th, 2020

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Verified Customer

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Cathy

It works. We had a break in this morning. The communication is the best thing when something is happening they contact you immediately. When we call in and talk to them they should have notes so when another representative is talking to us they can see what was done.

5 years ago

Reply from Brinks Home Security

Hi Cathy, Thank you for taking the time to leave a review. We’re happy to hear our system was able to help in your time of need. Please let us know if you need any further assistance.

Jan. 6th, 2020

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Verified Customer

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Richard Lancaster, PA

Good website with good information about the product. The product seems to be working quite well. Once it is installed, it is a good system. The customer service people have been very patient and answered all my questions. Also good value for money.

5 years ago

Reply from Brinks Home Security

Hi Richard, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Dec. 6th, 2019

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Verified Customer

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Eduardo Chino Hills, CA

The couple times I've needed the customer service department they've been very easy to reach and have been able to fix the problem right there. The best thing is it was easy to install and the price is very good. I got more than I had before for a lot better price. The equipment seems to be very quality.

6 years ago

Reply from Brinks Home Security

Hi Eduardo, Thank you for the positive review! We’re happy to hear our team was able to help you with your system. Please let us know if we can provide you with further assistance.

Dec. 4th, 2019

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Verified Customer

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Jason Pelzer, SC

Their ad says that it takes about 30 minutes to setup on your own. There's some serious stipulations to make these even close to accurate. It took me 3 hours. To be fair, I am dealing with a slightly larger home and was alarming every window. But, this involved a number of steps that involved opening and closing every single point that had a sensor on it more than one time. There was also the calling back several times while they did things on their end. Additionally, I've had issues from the very beginning with the doorbell supplied randomly restarting and or loosing connection. Rather than sending a replacement for a brand new product to a brand new customer, they had me troubleshoot it to 'fix' the problem. I also had to order additional sensors during the setup process. The technician 'made me a deal.' As it turns out, a week later I received an email with deals on additional equipment that always more than $10 less than the 'deal' I was given as a new customer. I will say that outside of these things that the customer service has been pretty on point.

6 years ago

Reply from Brinks Home Security

Hi Jason, We appreciate your feedback. To improve your experience as a customer, please reply via “Private Response" with the name and address associated with the account. A member of the Care team will reach out to you with assistance for your equipment once we can verify you as a customer.

Dec. 31st, 2019

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Verified Customer

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Billie Covington, TX

Everybody has been so courteous and helpful while I get things set up. I'm not sure my doorbell camera is working very good right now. It alerts me when I'm away from the house and I can set it and unset it while I'm not here.

6 years ago

Reply from Brinks Home Security

Hi Billie, Thank you for the positive review! We’re happy to hear you’re enjoying your doorbell camera. Please let us know if there’s any way we can further assist you.

Nov. 15th, 2019

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Verified Customer

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anonymous

When I ordered the system the person I spoke to said it was simple to instal and I did not think it was simple. I had someone helping me and it took at least an hour and a half. I like that you can control it from a smartphone.

6 years ago

Reply from Brinks Home Security

Hello, Thank you for the review! Please let us know if there’s any way we can further assist you.

Nov. 15th, 2019

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Verified Customer

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Marilyn

They were very knowledgeable and very patient about walking me through each step. It is a do-it-yourself kit, but they were very knowledgeable and very patient about walking me through each step. It's standard security equipment, it's nothing advanced here, nothing unique.

6 years ago

Reply from Brinks Home Security

Hi Marilyn, Thank you for the positive review! We’re glad our Care team was able to assist you. Please let us know if you have any further questions.

Nov. 12th, 2019

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Verified Customer

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Clifford

They were very helpful when I called them. So far the system has been fine and I haven't had any trouble with it, I've had it less than a year. It's been very economical and it's easy to install. You just tell them what you want to put on the program and they do all the rest. They do all the work and action.

6 years ago

Reply from Brinks Home Security

Hi Clifford, Thank you for the review. We’re happy to hear about your positive experience and that the installation was easy for you to complete. Please let us know if you need any further assistance.

Nov. 11th, 2019

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Verified Customer

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Mikhail

Everytime I had a problem, I called and it was not like a robocall, it was a really person. Usually, they are very helpful and I was able to establish it in a short time. I called Protect America and it was resolved right away. It was very easy to install. I cannot tell if it failed or not failed because so far it works perfectly.

6 years ago

Reply from Brinks Home Security

Hi Mikhail, Thank you for the review! We’re happy to hear about your positive experience with our Care team. Please let us know if you need further assistance.

Nov. 11th, 2019

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Verified Customer

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Joan The Bronx, NY

I have a 91 year old mother who has Alzheimer's and I was afraid of her walking out when I was sleeping so my cousin recommended them. Customer service was wonderful he took his time he explained everything. It's a great company. I'm very happy with it so far.

6 years ago

Reply from Brinks Home Security

Hi Joan,

Thank you for your feedback. We are excited to hear that you were able to find a security package that works for your mother and you. Our number one priority is the safety of you and your loved ones. Please let us know if you need any further assistance and thank you for being a valued Protect America family member.

Sep. 27th, 2019

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Verified Customer

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Raymond North Port, FL

Everyone's been very informative and very friendly. Very quick to get back with us if we need anything. It's very effective equipment and very easy to install. We didn't even need a technician, we just did it ourselves. The best thing about using Protect America for home security at home is that we know that our possessions are safe.

6 years ago

Reply from Brinks Home Security

Hi Raymond,

We greatly appreciate the positive feedback! We are glad that you have had a great customer experience and most importantly that we can keep you and your family safe. Thank you for being a valued Protect America family member.

Sep. 24th, 2019

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Verified Customer

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Jessica Marianna, AR

The only problem I have with Protect America is when you go online to chat with somebody, they give you a time that they'll be with you and it doesn't happen. Other than that, I like it. The service I get is excellent. I haven't had any problems with the system. The alarm covers my windows and doors and I feel safer with it.

6 years ago

Reply from Brinks Home Security

Thank you, Jessica!

Aug. 13th, 2019

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Verified Customer

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Jean / Cornelius Marietta, GA

The company has the customer's interest. The technicians are very helpful and go out of their way to make sure the customer is satisfied and that everything is working properly. The security equipment is easy for the user to hook up. It is pretty straight forward, reliable, and affordable.

6 years ago

Reply from Brinks Home Security

Thank you, Jean and Cornelius!

Aug. 13th, 2019

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Verified Customer

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Michael Lexington, SC

Seem like they are a reliable company. I've never had the system go down. They are using newer technology than their competitors. I am paying the same amount to get the new equipment. It is really easy to use, they have a mobile app, which is really convenient.

6 years ago

Reply from Brinks Home Security

Thank you, Michael!

Aug. 13th, 2019

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Verified Customer

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Giselle Mercer Island, WA

They've been great so far. It is easy to use and easy to put together. They have motion sensors and I love that. I feel confident and safer because of the quality of the service. They're friendly. They care and listen. They really wanted to build the right security for our house.

6 years ago

Reply from Brinks Home Security

You rock, Giselle!

Aug. 13th, 2019

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Verified Customer

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Christopher Castroville, TX

I was able to get window and door sensors for every window and door in my house so I can be secure when I am in the house or away. The equipment is not as nice as ADT but the price is definitely cheaper so there is some value. The portable key fob is definitely cheaply made. Customer service is excellent. They listen to what you need.

6 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Krista Leander, TX

They're great. It is easy to install and I love that I can use the app so if I forget to set an alarm, I can set it from a distance. It makes me feel better that I know if it is on or off. They don't answer their phones every tome you call because you have to hold a little longer than I would like.

6 years ago

Reply from Brinks Home Security

Hey Krista - Thank you for the positive feedback!

Aug. 12th, 2019

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Verified Customer

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Maria Downingtown, PA

They are reliable and it is good quality, it hasn't fallen apart. It gives me peace of mind when I am at home during the day. Their customer support is very patient and receptive and pretty much anything I wanted, they would do for me. I am very frustrated about being locked in a contract.

6 years ago

Reply from Brinks Home Security

Hey Maria - Thank you for sharing!

Aug. 12th, 2019

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Verified Customer

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John Franklin, OH

Everything was explained to me thoroughly by customer service and that is why I picked them. I had ADT and they were lacking but Protect America seems to be very aggressive and willing to help. There are still there for me and appreciate that. It all works as planned though forty five dollars a month is a little high of a price.

6 years ago

Reply from Brinks Home Security

Thank you, John!

Aug. 12th, 2019

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Verified Customer

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Michael Jacksonville, AR

The equipment that I paid for and the services were more expensive but it offered more and I got what I asked for. It was the best bang for my buck. It's easy and customer services answere quick. They've answered every question and even called me back if they needed to mind me the answer.

6 years ago

Reply from Brinks Home Security

You rock, Michael!

Aug. 12th, 2019

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Verified Customer

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Tongeea & Eartha Gary, IN

Not only was it easy to install but it is very adaptable. They were very attentive to everything I needed and willing to create a package that was affordable while still securing my entire property. I can see online everything and that is great.

6 years ago

Reply from Brinks Home Security

Thank you, Tongeea and Eartha!

Aug. 12th, 2019

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Verified Customer

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Jan Port Charlotte, FL

They were very patient. They take all the time that you need and they made it very easy without having a service person come and set it up for me. It's all very modern and up to date. They do not raise your monitoring fees over the course of your contract with them and that truly cemented my interest.

6 years ago

Reply from Brinks Home Security

Thank you, Jan!

May. 31st, 2019

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Verified Customer

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Ketric

I think the service was pretty good in terms of the response and the information that they provide for better understanding. It was pretty easy to set up and it was very user friendly. We've only used it for a couple of our houses and they've been pretty comparable to what we had in the past and we are very comfortable with the service.

6 years ago

Reply from Brinks Home Security

Thanks, Ketric!

May. 31st, 2019

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Verified Customer

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Justin Brentwood, CA

They always resolve any issues. Protect America is very helpful and professional. Everything is working so far. I think the best thing is that they do hourly checks on all the systems, that way you know everything is in constant working order and if their system check fails that they'll send you a free replacement part.

6 years ago

Reply from Brinks Home Security

Thank you, Justin!

May. 31st, 2019

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Verified Customer

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Anton Phoenix, AZ

The monthly fee is reasonable. They were responsive to everything on time. I'm satisfied. So far we haven't had any problems. Everything all worked out of the box. It's easy to use, you can turn it on and off from the phone app which is nice. It's very convenient and easy to use and install.

6 years ago

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Verified Customer

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Valentina

I had to call them back for the installation in the beginning and they've been very easy to work with and very responsive. The equipment has been working very well and it's been easy to use. It seems pretty sensitive so so far I'm happy with it.

6 years ago

Reply from Brinks Home Security

Glad to hear that all is well!

May. 31st, 2019

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Verified Customer

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Crystal

The customer service and package overall value is good. Customer service is pretty quick. I didn't have to pay any installation costs. Overall I think it was pretty good service. We got disconnected a couple of times and instead of seeing the entire installation through one phone call, they request to call them back after you finish the installation yourself and then you have to wait to get back in the queue line to be able to talk to somebody. It had the newest technology. There are multiple access points through the phone app which makes it easy.

6 years ago

Reply from Brinks Home Security

Thank you, Crystal!

May. 31st, 2019

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Verified Customer

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Susan Milledgeville, GA

They've actually walked me through how to set my system up and if I've had questions they have answered them. They were very very nice and very very pleasant with me. I like it because it's wireless and it's easy to put up and easy to do when you don't have to cut walls or run wires through your home.

6 years ago

Reply from Brinks Home Security

Thank you, Susan!

May. 31st, 2019

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Verified Customer

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Paula G Long

The system is very user friendly. We feel very safe when we leave our home or staying in for the night. Love the ring doorbell can see anyone coming to our door and being able to talk to them. So far it's far better than the previous security company we had..

6 years ago

Reply from Brinks Home Security

You rock, Paula!

May. 23rd, 2019

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Verified Customer

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Anonymous Pensacola, FL

I like Protect America was pretty simple to use and they have some features that other companies don't have. The pricing is reasonable. I did have some difficulty talking through the equipment but other than that is good. The representative was knowledgeable and very patient and thorough.

6 years ago

Reply from Brinks Home Security

Thank you!

May. 7th, 2019

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Verified Customer

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Tammy Madisonville, KY

Already recommended it to friends. Protect America is trustworthy and reliable. It actually works, it protects my home and has an app that I can use to arm and disarm the system. Also it was cheap. I would like it we could get some outside cameras.

6 years ago

Reply from Brinks Home Security

Thank you, Tammy!

May. 7th, 2019

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Verified Customer

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Anonymous

They offered everything I was looking for in terms of price and security. It is easy to use day to day and installation was relatively easy. The best thing is the easy access when you need it. They are very responsive, the individual that helped me set it up was extremely patient and knowledgeable.

6 years ago

Reply from Brinks Home Security

Thank you!

May. 7th, 2019

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Verified Customer

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Gabriel Pomona, CA

Protect America works well and it is innovative. I would like the ability to make some changes to the system with regards to certain entries separate from other doors. Customer service took a lot of time to work with me to make sure that my system was operating the way it used to be.

6 years ago

Reply from Brinks Home Security

Thanks!

May. 7th, 2019

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Verified Customer

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Thomas Sacramento, CA

Every time I call customer support, they are responsive and they've answered on the first ring and that is what I want in a home security company. I like the doorbell camera and all the equipment is top of the line equipment.

6 years ago

Reply from Brinks Home Security

Thanks, Thomas!

May. 7th, 2019

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Verified Customer

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Billie Hephzibah, GA

Protect America was very helpful with the installation and any questions I had they responded immediately and we're able to help. The system works properly I've not had any issues with it. You can access it online so it is very convenient. You can install it yourself as well.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 30th, 2019

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Verified Customer

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Wanda College Station, TX

Whenever I have had an issue, I have been taken care of promptly. They always keep in contact with me. Every time I open the door or window, it lets us know that it has been opened. I like the camera at our front door as well.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 30th, 2019

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Verified Customer

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Anonymous Roseburg, OR

I was able to install the whole thing myself in the home with guided instructions. It covers all the entrances and exits I was concerned about. They are very responsive and can answer any questions I have. They provide links via email with updates of what's happening with the system.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 30th, 2019

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Verified Customer

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Mary Savannah, GA

I had a hard time in the beginning, I couldn't get the log to work and the sensor in the garage kept going off. I feel safe when I am at home at night. The couple of times I have gotten customer service I thought it was helpful.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Kalina Memphis, TN

Price and customer service are why I chose Protect America. They were always helpful and explained everything very well. The security equipment works, I have never had an issue with it not working and the response is very good.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Arlisa Columbus, GA

The monitoring service is very secure and make me feel safe. They are very alert and everything works well. I am very satisfied with the product and I have no complaints because the customer service is great. They are very professional. When my alarm went off, they called me immediately. Also you can't beat the price.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Marvolyn

It was affordable and it was the same as other security systems that were hard wired. I like that it was portable and serf installed. Customer service helped with installation and they did not rush me and they are there if I have any questions, they are very thorough. I would definitely recommend.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Kristi Stevens, PA

They are very pleasant talking on the phone and I haven't had an issue with the customer service. I love the fact that they didn't drill holes in the wood or anything when the installed the equipment. It a really good system and I feel safe.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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John Smithfield, NC

I am pretty happy with them. They have done everything we have ever asked them to and explained it. They need to come up with a better way to attach the door and window sensors, they tend to get loose after you open and shut them several times.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Susan Dexter, KY

It had everything we needed and the price was right. The only thing is one of the pieces kind of creeks and then it messes up the system but I have peace of mind knowing that the alarm would go off if there was a break in. The people there are very nice and very helpful.

6 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

Brinks Home Security Reviews