Brinks Home Security: Read 3,967 User Reviews From Real Homeowners

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Verified Customer

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John Franklin, OH

Everything was explained to me thoroughly by customer service and that is why I picked them. I had ADT and they were lacking but Protect America seems to be very aggressive and willing to help. There are still there for me and appreciate that. It all works as planned though forty five dollars a month is a little high of a price.

5 years ago

Reply from Brinks Home Security

Thank you, John!

Aug. 12th, 2019

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Verified Customer

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Michael Jacksonville, AR

The equipment that I paid for and the services were more expensive but it offered more and I got what I asked for. It was the best bang for my buck. It's easy and customer services answere quick. They've answered every question and even called me back if they needed to mind me the answer.

5 years ago

Reply from Brinks Home Security

You rock, Michael!

Aug. 12th, 2019

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Verified Customer

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Tongeea & Eartha Gary, IN

Not only was it easy to install but it is very adaptable. They were very attentive to everything I needed and willing to create a package that was affordable while still securing my entire property. I can see online everything and that is great.

5 years ago

Reply from Brinks Home Security

Thank you, Tongeea and Eartha!

Aug. 12th, 2019

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Verified Customer

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Jan Port Charlotte, FL

They were very patient. They take all the time that you need and they made it very easy without having a service person come and set it up for me. It's all very modern and up to date. They do not raise your monitoring fees over the course of your contract with them and that truly cemented my interest.

5 years ago

Reply from Brinks Home Security

Thank you, Jan!

May. 31st, 2019

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Verified Customer

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Ketric

I think the service was pretty good in terms of the response and the information that they provide for better understanding. It was pretty easy to set up and it was very user friendly. We've only used it for a couple of our houses and they've been pretty comparable to what we had in the past and we are very comfortable with the service.

5 years ago

Reply from Brinks Home Security

Thanks, Ketric!

May. 31st, 2019

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Verified Customer

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Justin Brentwood, CA

They always resolve any issues. Protect America is very helpful and professional. Everything is working so far. I think the best thing is that they do hourly checks on all the systems, that way you know everything is in constant working order and if their system check fails that they'll send you a free replacement part.

5 years ago

Reply from Brinks Home Security

Thank you, Justin!

May. 31st, 2019

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Verified Customer

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Anton Phoenix, AZ

The monthly fee is reasonable. They were responsive to everything on time. I'm satisfied. So far we haven't had any problems. Everything all worked out of the box. It's easy to use, you can turn it on and off from the phone app which is nice. It's very convenient and easy to use and install.

5 years ago

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Verified Customer

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Valentina

I had to call them back for the installation in the beginning and they've been very easy to work with and very responsive. The equipment has been working very well and it's been easy to use. It seems pretty sensitive so so far I'm happy with it.

5 years ago

Reply from Brinks Home Security

Glad to hear that all is well!

May. 31st, 2019

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Verified Customer

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Crystal

The customer service and package overall value is good. Customer service is pretty quick. I didn't have to pay any installation costs. Overall I think it was pretty good service. We got disconnected a couple of times and instead of seeing the entire installation through one phone call, they request to call them back after you finish the installation yourself and then you have to wait to get back in the queue line to be able to talk to somebody. It had the newest technology. There are multiple access points through the phone app which makes it easy.

5 years ago

Reply from Brinks Home Security

Thank you, Crystal!

May. 31st, 2019

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Verified Customer

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Susan Milledgeville, GA

They've actually walked me through how to set my system up and if I've had questions they have answered them. They were very very nice and very very pleasant with me. I like it because it's wireless and it's easy to put up and easy to do when you don't have to cut walls or run wires through your home.

5 years ago

Reply from Brinks Home Security

Thank you, Susan!

May. 31st, 2019

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Verified Customer

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Paula G Long

The system is very user friendly. We feel very safe when we leave our home or staying in for the night. Love the ring doorbell can see anyone coming to our door and being able to talk to them. So far it's far better than the previous security company we had..

5 years ago

Reply from Brinks Home Security

You rock, Paula!

May. 23rd, 2019

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Verified Customer

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Anonymous Pensacola, FL

I like Protect America was pretty simple to use and they have some features that other companies don't have. The pricing is reasonable. I did have some difficulty talking through the equipment but other than that is good. The representative was knowledgeable and very patient and thorough.

5 years ago

Reply from Brinks Home Security

Thank you!

May. 7th, 2019

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Verified Customer

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Tammy Madisonville, KY

Already recommended it to friends. Protect America is trustworthy and reliable. It actually works, it protects my home and has an app that I can use to arm and disarm the system. Also it was cheap. I would like it we could get some outside cameras.

5 years ago

Reply from Brinks Home Security

Thank you, Tammy!

May. 7th, 2019

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Verified Customer

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Anonymous

They offered everything I was looking for in terms of price and security. It is easy to use day to day and installation was relatively easy. The best thing is the easy access when you need it. They are very responsive, the individual that helped me set it up was extremely patient and knowledgeable.

5 years ago

Reply from Brinks Home Security

Thank you!

May. 7th, 2019

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Verified Customer

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Gabriel Pomona, CA

Protect America works well and it is innovative. I would like the ability to make some changes to the system with regards to certain entries separate from other doors. Customer service took a lot of time to work with me to make sure that my system was operating the way it used to be.

5 years ago

Reply from Brinks Home Security

Thanks!

May. 7th, 2019

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Verified Customer

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Thomas Sacramento, CA

Every time I call customer support, they are responsive and they've answered on the first ring and that is what I want in a home security company. I like the doorbell camera and all the equipment is top of the line equipment.

5 years ago

Reply from Brinks Home Security

Thanks, Thomas!

May. 7th, 2019

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Verified Customer

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Billie Hephzibah, GA

Protect America was very helpful with the installation and any questions I had they responded immediately and we're able to help. The system works properly I've not had any issues with it. You can access it online so it is very convenient. You can install it yourself as well.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 30th, 2019

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Verified Customer

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Wanda College Station, TX

Whenever I have had an issue, I have been taken care of promptly. They always keep in contact with me. Every time I open the door or window, it lets us know that it has been opened. I like the camera at our front door as well.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 30th, 2019

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Verified Customer

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Anonymous Roseburg, OR

I was able to install the whole thing myself in the home with guided instructions. It covers all the entrances and exits I was concerned about. They are very responsive and can answer any questions I have. They provide links via email with updates of what's happening with the system.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 30th, 2019

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Verified Customer

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Mary Savannah, GA

I had a hard time in the beginning, I couldn't get the log to work and the sensor in the garage kept going off. I feel safe when I am at home at night. The couple of times I have gotten customer service I thought it was helpful.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Kalina Memphis, TN

Price and customer service are why I chose Protect America. They were always helpful and explained everything very well. The security equipment works, I have never had an issue with it not working and the response is very good.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Arlisa Columbus, GA

The monitoring service is very secure and make me feel safe. They are very alert and everything works well. I am very satisfied with the product and I have no complaints because the customer service is great. They are very professional. When my alarm went off, they called me immediately. Also you can't beat the price.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Marvolyn

It was affordable and it was the same as other security systems that were hard wired. I like that it was portable and serf installed. Customer service helped with installation and they did not rush me and they are there if I have any questions, they are very thorough. I would definitely recommend.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Kristi Stevens, PA

They are very pleasant talking on the phone and I haven't had an issue with the customer service. I love the fact that they didn't drill holes in the wood or anything when the installed the equipment. It a really good system and I feel safe.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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John Smithfield, NC

I am pretty happy with them. They have done everything we have ever asked them to and explained it. They need to come up with a better way to attach the door and window sensors, they tend to get loose after you open and shut them several times.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Susan Dexter, KY

It had everything we needed and the price was right. The only thing is one of the pieces kind of creeks and then it messes up the system but I have peace of mind knowing that the alarm would go off if there was a break in. The people there are very nice and very helpful.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Juan Crestview, FL

Protect America was recommended to me by friends and coworkers. It is super convenient and easy to set up. I got it within two days. It is cheap and it is worth it. They are pretty useful and always answer my calls and questions about anything.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Verified Customer

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Veronica Cypress, TX

It is a really affordable and it was just a very easy system to use. Every time I talk to someone on the phone they're always very helpful informative and they give very clear instructions. Customer service guides you through everything you need. I am really enjoying the service provided.

5 years ago

Reply from Brinks Home Security

Hey Veronica - Thank you for your feedback.

Apr. 23rd, 2019

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Verified Customer

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Gretchen Greensboro, NC

I was referred by a friend and it is one of the most affordable systems out there. Thee were very thorough during the setup process. They try their best to make me feel comfortable. The key pad is very bulky, but I like the keychain.

5 years ago

Reply from Brinks Home Security

Hey Gretchen - Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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D Perry Hall, MD

The sales person answered all of my questions and I called back two, maybe three times, and every time the issue I was calling about was solved. They explained how to install something and they ecplained to me. They were very nice. Everything was easy.

5 years ago

Reply from Brinks Home Security

Hey D - Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Hervey Gary, IN

The equipment is fine. If there's movement, I'm notified on my phone and the equipment is great. I have other properties that I have insurance with companies and I like Protect America the best. The only problem I have is I wish I could have put a bit more stuff on my line but I didn't have enough space.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Sandra Philadelphia, PA

I've never had a problem when I called. I have a question and they give a straight answer. They are very thorough. The system does what they said it was going to do. They added an additional camera on the lower level with no additional cost.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Leon

I was very hard to get ahold of and the agent was patient enough to keep trying to make contact so we could get it hooked up. They were very professional about it. It's pretty self explanatory once you start installing it and I have the devices that I needed.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Michael Tucson, AZ

I like that we do not need internet in the house because it uses cell phone towers. We have a great signal with cell phones so we decided to go with Protect America. It was easy to set up today. They called and walked me through the set up. It was less than a half hour to do everything. It's easy to use. I can arm or disarm it with my smartphone.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Eileen Gilbert, AZ

Protect America has been very proactive to our needs. They have very clear instructions so they made the installation very easy. The equipment is very easy to use. It's nice looking. They're doing everything the way we need them to do.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Karen Louisville, KY

I could install it myself with their guidance. The pricing was good and they were also really helpful just in setting it up. I had to get some new sensors and the customer service was immediately helpful in reinstalling those and being really patient with me and getting that set up so I think they're great.

5 years ago

Reply from Brinks Home Security

Glad to hear you found the installation process simple and easy!

Apr. 18th, 2019

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Verified Customer

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Anonymous Charleston, WV

In the end, Protect America was a lot cheaper than AT&T. I like that I can tell it's working when I go in and out of the door. The alarm is very loud - the whole neighborhood would be woken up if someone ever tries to break in.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Michael Manassas, VA

It was delivered through the mail which is easy. I've never had any problems with the customer service. They always do whatever I need and I always get what I want. When I was trying to figure it out when the alarm goes off because it's really loud so the whole neighborhood would be woken up if someone ever tried to break in.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Wendy Savannah, GA

The support supplied the equipment I wanted, they didn't have to send out a technician. Everything was done over the phone and their customer service representative and my account manager was excellent. It provides all of the security and a much needed upgrade from the equipment that I had. They have excellent customer service

5 years ago

Reply from Brinks Home Security

Hey Wendy - Thank you for the kind words!

Mar. 24th, 2019

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Verified Customer

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Anonymous Temple, TX

They really care. They actually had to sit with me when I set it up for like thirty minutes. It was really easy and helpful. It's really easy and not complicated at all. It's easy to use with your phone outside of the key fob and it's very convenient.

5 years ago

Reply from Brinks Home Security

Thank you!

Apr. 7th, 2019

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Verified Customer

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Monique San Bruno, CA

I really like the equipment. The alarm is really effective and it seems to be working properly, which is everything I could ask for. They have good customer support. It is really accessible and they answer all my questions fully. It makes me feel really relaxed and safe.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Rene Granite City, IL

The delivery of the equipment quicker than we expected, we both expected a couple of days and it was the next day. The delivery process was great help with installation and their answering questions was phenomenal. I don't like the magnet because it kind of pulls toward you.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Jack Hilton Head Island, SC

They had the best advertisement and the best prices. The quality of the product is the best thing. Customer support is always there when you need information and they have very efficient people who know what they are doing and they give you answers quick.

5 years ago

Reply from Brinks Home Security

Thank you! Always a pleasure to hear from a happy customer.

Mar. 24th, 2019

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Verified Customer

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Minnehaha Cleaning Center

I like the technology Protect America provided to keep my business secure. Equipment was very simple to install and step by step assistance was provided via phone throughout installation process. The service is superb. There is a direct line to reach control/monitoring center for issues related to alarm system. And a separate number for billing inquiries. I also like the simplicity and flexibility of Protect America's remote app for downloaded Android or Apple which gives me the convenience to arm or disarm my entire system at the tip of my fingers.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Shannon Benson, AZ

The only reason that I rated them a 9 instead of a 10 is because some of their installation instructions for add-on equipment wasn't very good. For the initial install, the instructions were great though. The monthly fee is very reasonable. I also like the fact that my monthly bill will not increase. Had ADT previously and they raised rates annually.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Araseli Concord, NC

Every time I go into chat somebody I customer service answers to help. Every time my alarm goes off for whatever reason the police arrived in two minutes or less knocking on my door so that means it's working. My family being safe me is the best thing. One thing they can improve is that I didn't realize that you have to go put the panic chord on the on the on the thing on the device itself.

5 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Verified Customer

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Natasha Akron, OH

The previous owners of the house had Protect America equipment so I ended up getting a pretty good deal. I haven't had any problems but I haven't seed it for long. The best part is the mobile capabilities. Customer service was able to describe things easily and answer questions really fast.

5 years ago

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Verified Customer

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Matt Bedford, TX

I chose Protect America for the ease of installation and quality of service. I like that it's an alarm you can install yourself. The customer service agents were very specific in how to do the installation and supported me every step of the way. It's amazing to know that the batteries are good for five years.

5 years ago

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Verified Customer

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Kimberly La Fargeville, NY

They're fast and inexpensive. They are easy to install and if we open the door it goes off immediately. They walked us through it step by step. One time I forgot to set the alarm I set the alarm the wrong way or whatever and they instantly called and asked me what was wrong.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

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Verified Customer

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Janice Baldwinsville, NY

They are knowledgeable and professional. I liked the simplicity, the price, and the flexibility. They could come up with a way that we can add more equipment to the alarm system, like maybe a different camera that you can just add to the system to improve it.

5 years ago

Reply from Brinks Home Security

Thank you for the feedback!

Apr. 23rd, 2019

Brinks Home Security Reviews