Brinks Home Security: Read 4,372 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Anonymous Orlando, FL

They've been fantastic over the years, that's why I've been a customer as long as I've been. They just need to watch themselves. I tried calling, and after I pressed option 3 on one of the menu's, I couldn't get through, so I ended up getting help through the live chat. What actually made me purchase Protect America in the first place was the price, and because I heard their customer service was great!

9 years ago

check_circle

Verified Customer

star star star star star

Edward Wilson Foley, AL

Installation was easy. We moved, and they made it very easy for us to move fast and have the system back up, we're pleased with them. We've had others to compare them with, but cost efficiency and excellent customer service were the reasons I decided to go with them. I think it's for the price, which is very good, and that customer service you can't beat, and the equipment is excellent, too.

9 years ago

check_circle

Verified Customer

star star star star star

F.F. Lenexa, KS

Protect America has been excellent! Their customer support team has answered all my questions, and the system itself was not hard to install; it was fairly easy. Plus, they've been helpful with upgrading my system and all. Whenever there's an error, things are taken care in a timely manner. I would say they've offered a very positive experience so far.

9 years ago

check_circle

Verified Customer

star star star star star

Joan Ness Stonington, CT

I think Protect America is a reliable company. They walked me through the whole installation process. We ordered the materials, they sent them and walked us through setting it up. Their representatives have been excellent. They've solved every problem I've had. When I have an issue, they stay on the line and take care of it. I love the service! It's very good.

9 years ago

check_circle

Verified Customer

star star star star star

Freddy Rakes Bassett, VA

I can't remember how long it took us to install the system, but I do remember it was very simple and quick. Their customer service is excellent; every time we've ever had to call, they immediately respond, and the situation is taken care of. I remember one particular time we were away from home, and the alarm went off. It turned out to be a false alarm, however, if it weren't for them, we never would've know about it.

9 years ago

check_circle

Verified Customer

star star star star star

Charles Stevenson Bonifay, FL

The people at customer support are very, very good. They are alert, they do what you asked them to do to the best of their knowledge. The installation was very good; the guy came and put everything like we wanted it, and he has done a good job at it. This is the third unit that we've had; we've had their service for years. When the equipment gets old they call you and tell you that they need to update and you get the new equipment. It's been real nice, we've really enjoyed being with them.

9 years ago

check_circle

Verified Customer

star star star star star

Betty Small Indianapolis, IN

You install your own system, but it's a simple process. They gave you written instructions which are very easy to follow, and if you have any concerns after that, you just call while you're doing the installation. Plus, they're very responsive. I've set off the alarm by accident before, and they immediately called to make sure everything was alright. The monthly cost is very competitive, definitely less expensive than ADT.

9 years ago

check_circle

Verified Customer

star star star star star

Latanya Dunlap Brandon, MS

Protect America has been the best equipment I've had so far. It's very user friendly. Plus, they're very good with customer support. If I had a problem, or encountered any glitches, they would get a tech on the line and help me. If that didn't work, they'd just send somebody over. Even after the sale, their customer service is still on! All my needs have been fulfilled by them.

9 years ago

check_circle

Verified Customer

star star star star star_border

Franklin Thompson Omaha, NE

Protect America was recommended to me. I followed up on that recommendation, and it's been a good relationship. The price is right. Customer service makes it sort of like two companies. When I had some problems, I was dealing with people that were low-authority on the phone call; it was a lot of frustration, but once they hooked me into one of the advisers, she went way overboard and just fixed all the problems and restored my faith. Installing the equipment's a little bit cumbersome, because I was an old timer when there were actual physical techs that came to the house. I think my first system was back in 1988 or something like that, so I had an agent that came to the house. Now, when I upgraded my system I had to do it all through the phone, and it works, but it can be a little bit cumbersome. The new upgrade has been working well.

9 years ago

check_circle

Verified Customer

star star star star star

Karen Barr Mays Landing, NJ

I think it's great! The equipment is very durable, it's easily replaceable, and it's easy to switch things in and out. I am used to working with these items, so it was easy for me to install. However, even for a novice, I think it would've been easy. Plus, everybody that I've had to contact has been great, very knowledgeable and very professional. Everything seems to have worked out just fine!

9 years ago

check_circle

Verified Customer

star star star star star

Matthew Beach Philadelphia, PA

They've gone above and beyond, with their level of customer service, to make sure that I always ended up with what I needed. Setting up the system was pretty easy. They send you instructions and kind of put the sensors where you need them. The equipment has had its glitches, but Protect America has always made sure that I had what I want. Overall, I think that they are a really good company that stands behind their products well.

9 years ago

check_circle

Verified Customer

star star star star star

Leonard Dexter Ault, CO

I've had a great experience with their equipment so far. They upgraded my system over the years. I had a great response when somebody broke into our house, they responded immediately and the police came over right away. Installing the equipment was also very simple because I installed everything myself, and they walked me through the whole process over the phone.

9 years ago

check_circle

Verified Customer

star star star star star

Jill Harman Manchester, GA

I think they offer a reasonable price. All of their Customer Support representatives have been good; we have not required much support. They sent the wireless system, and we self-installed it. Once we got everything attached, we called, and they activated the system. Even after 8 years, the equipment is still working. We will certainly stick with them.

9 years ago

check_circle

Verified Customer

star star star star star

Bennie Howard Upper Marlboro, MD

Their customer service has been outstanding. Whenever I had a problem, I called and they were always cooperative. They've always responded, in a professional way, to the problems that I presented. The installation process went well, because at the time that I subscribed to Protect America, they sent a couple out to my home and that couple installed the security system into my home. I purchased this home in 1999, and I've been with Protect America ever since. The reason I'm still with them is because of the services they provide, and the professionalism that they offer to their customers.

9 years ago

check_circle

Verified Customer

star star star star star

Carol Yeager South Pasadena, CA

It's inexpensive and all the equipment is free and easy to install. I did the installation myself and it was fine. Customer support is excellent; any time I have a question or problem, somebody gets on there and helps me and is very patient and takes whatever time is needed to solve my problem. The equipment is fine. I had some instances were it has been set off accidentally, and the police department is here very quickly, very responsive.

9 years ago

check_circle

Verified Customer

star star star star star

Sheila Mcdavid New Bern, NC

Installation was very easy, and my experience with the equipment has been good. They were the first company that I didn't have to go through a whole lot of red tape with. They've been very supportive, they called me whenever my alarm went off and let me know. They asked me if everything was okay, or if they need to call the police or dispatch anyone out.

9 years ago

check_circle

Verified Customer

star star star star star

James & Pamela Patterson Fort Wayne, IN

My wife is alone a lot, so we decided to get some Window Alarms for the house. I purchased it online so I didn't talk much to the sales team, but I'm very satisfied with the service. It was easy to install, and when I called Tech Support for help, they were extremely helpful. They even upgraded my entire system to a wireless one, free of charge. They've really been great!

9 years ago

check_circle

Verified Customer

star star star star star

Janice Grochowski Barstow, CA

We have the home security system. They kept me very safe, in fact on a Christmas eve somebody threw a break to my back window and entered the house and as soon as the alarm went off they went out the front door, nothing was missing so they did their job. they've kept me safe twice so one time somebody tried to break in and they actually caught him during the break in.

9 years ago

check_circle

Verified Customer

star star star star star

LJ Temecula, CA

I have a monthly monitoring service and their equipment in my home. Been a customer for a long time. It was a little tricky setting it up myself but they walked me through it and were very patient, I've moved three times and each time they you know take up a time to help me reset up everything so I'm sure as far as the complexity it's probably equal among different companies so, they were able to help me so that was good

9 years ago

check_circle

Verified Customer

star star star star star

Roseanne Mcguire Philadelphia, PA

Getting locks and sensors from Protect America just seem like the right thing to do, I don't live in a bad neighborhood I just bought that this might be good to do 'cause I have 3 big sons so I don't have to worry about that so I just decided that I wanted to do that. I don't really have conversation with the sales team very much and everything is fine, it's doing good

9 years ago

check_circle

Verified Customer

star star star star star

Robert Robertson Greensboro, NC

I like my service so far I have nothing to complain about it. Everyone was very polite and very courteous so I think they're really doing a great job. I am very satisfied- I've been using this for about 15 years or more. The only thing I have is I'm having problem with the wireless system that I got from my windows. I got one I pay for it and I have to send it back, I got another one and this one does not work either, one work and one business so I still have the one one that is not protected.

9 years ago

check_circle

Verified Customer

star star star star star

Cyndi Sabatino Portland, TN

I am a single mom with small children and I want to feel secure. So I got the security system. I actually got an advertisement in the mail and decided to try it. My experience has been great. The only thing that I don't really appreciate is that I have to install the system myself. You ave have to put the sensors on the doors and windows and they walk you through the process over the phone. They don't come out to the home anymore. I don't like that I can't acknowledge if I installed things correctly to protect my home and my family. But other than that, I give them a 10.

9 years ago

check_circle

Verified Customer

star star star star star

Blake Poltz Wenatchee, WA

I love all of the features with Protect America. I have a camera set up at both doors and I can view them from my cell-phone whenever I want. I can also check to make sure that they system is armed. We got the system because I want to protect our new home that we just built. I found Protect America online and I have loved it. I give them a 10 out of 10.

9 years ago

check_circle

Verified Customer

star star star star star

Joseph Wausau, WI

We travel a lot and needed something to make sure our house was protected. We researched different offers and thought Protect America was the best. We decided to purchase door and window sensors, as well as smoke and fire alarms. Everyone we have talked to has been great to work with - they answered questions, gave tips, and were so polite and so nice. I was amazed that any business could put that much time into satisfying their customers! I only wish that they had a camera option so that we could see who it is when people come to our backdoor.

9 years ago

star star star star_border star_border

Mo Badlani Hillsdale, New Jersey

I think the service and product sucks. The person who helped me on Friday was very nice. She tried to get me a new keypad but said she couldn’t bypass the $500 fee.

2 weeks ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Mo. We're sorry to hear about how dissatisfied you are. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We are happy to help readdress your concerns and see if we can help provide an amicable solution to help resolve this matter. You are welcome to email us with your account details at socailmedia@brinkshome.com for assistance.

Sep. 10th, 2026

star star star star star

Richard Cox Los Angeles, California

Niesha was very patient and had great customer service skills and should be commended and given a pay raise

3 weeks ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Richard. We're pleased to hear about your experience with the service you have received from Niesha. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Sep. 3rd, 2026

star star_border star_border star_border star_border

Sheila Burke Painschab Greenville, South Carolina

Things were not as presented by the sales person. Landlord did not allow me to use your security system in my rental. Brinks actually removed their old security keypad & other changes in the attic. I didn't realize it until it was done. System only active for 2 wks. Now I'm stuck with a 5 yr contract costing me $55/mo. No possibility to stop svs according to your managers. This is crazy. I'm 85 yrs old ...maybe it's the way you treat Veteran senior citizens.

1 month ago

Reply from Brinks Home Security

Thank you for sharing your experience, Sheila. We take all complaints seriously I would be happy to review this matter and work with you toward an amicable resolution. Please email socialmedia@brinkshome.com with your account information and any additional details you would like to provide. We look forward to following up with you.

Aug. 20th, 2026

star star star star star

Ray Slaughter Houston, TX

The tech who helped me was very kind and understanding. She took care of the problem and cancelled the call for the police to show up.

1 month ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Ray. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you.

Aug. 20th, 2026

star star star star star

Angela Griffin Darlington, South Carolina

The sales rep was very efficient and had thorough product knowledge. She listened, assessed my needs, and made a great suggestion to meet my needs.

1 month ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Angela. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. You are welcome to email your account information and reason for contact at socialmedia@brinkshome.com and we look forward on following up with you.

Aug. 20th, 2026

star star star star star

Shondra Soles Birmingham, Alabama

The tech was very fast and accurate with installing the equipment and was very helpful with letting me know how to operate the equipment equipment.

1 month ago

Reply from Brinks Home Security

Hello Shondra, we are happy to hear that you are satisfied with the service experience you had with our team. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Aug. 17th, 2026

star star star star star

Fredric Wells Charleston, South Carolina

I've had nothing but the best service from Brinks Home Security. I would definitely recommend them to anybody interested in a home security system.

1 month ago

Reply from Brinks Home Security

Hello Fredric, we are happy to hear that you are satisfied with your service each time you needed assistance. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Aug. 10th, 2026

star star star star star

Germany Built Valley Springs, California

Gail was very informative and helpful. Answered all my questions and gave good feedback. Very courteous and pleasant. She was amazing

1 month ago

Reply from Brinks Home Security

Germany, we are extremely happy to hear that you are pleased with your service from Gail. Thank you for allowing us to not only protect you, but also leaving us a review!

Aug. 3rd, 2026

star star star star star

CaptMike001 San Antonio, Texas

I talked with Portia concerning replacing my old at&t window sensor. She was knowledgeable and professional. She ordered a new PowerG sensor.

1 month ago

Reply from Brinks Home Security

Mike, we are extremely happy to hear that you are pleased with your service from our team. Thank you for allowing us to not only protect you, but also leaving us a review!

Aug. 3rd, 2026

star star star star star

G Hall Cedar Hill, Tennessee

Blake was soooooo knowledgeable and kind. Fixed what he could remotely, which is so helpful. I appreciate the people that Brinks hires!

1 month ago

Reply from Brinks Home Security

G Hall, we are extremely happy to hear that you are pleased with your service from Blake. Thank you for allowing us to not only protect you, but also leaving us a review!

Aug. 3rd, 2026

star star star star star

Evangeline White Temecula, California

The agent was very pleasant and helpful. All my questions were answered regarding a renewal promotion. However, the fees with the promotion didn’t make it worthwhile.

2 months ago

Reply from Brinks Home Security

Hi Evangline, we are happy to hear that you are satisfied with your service. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. Feel free to keep checking in with us to see if new offers may be available that suit would your needs. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 29th, 2026

star star star star star

Tonya Maske Eaton, Colorado

Spoke with Shawn about adding additional security cameras and I’m very happy with the service I received. Looking forward to the installation later this month. Thank you!

2 months ago

Reply from Brinks Home Security

Hi Tonya, we are happy to hear that you are satisfied with your service. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 29th, 2026

star star star star star

Dori Crownsville, Maryland

My service assistant, Jazmine, was very nice and very understanding. She patiently explained everything I needed to know. She made it very easy to complete my request.

2 months ago

Reply from Brinks Home Security

Hi Dori, we are happy to hear that you are satisfied with your service from Jazmine. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 15th, 2026

star star star star star

Ana Roldan Deltona, Florida

Give 5 because Kristin was very helpful & courteous. She was very patient with me as a client with no understanding of system. We were able to solve issue. 😉🤗

2 months ago

Reply from Brinks Home Security

Hi Ana, we are happy to hear that you are satisfied with your service. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 29th, 2026

star star star star star

John Costin Detroit, Michigan

Customer Service was exceptional. They answered quickly and was able to answer my question and provide me with a better service agreement that I thought was available.

2 months ago

Reply from Brinks Home Security

Hi John, we are happy to hear that you are satisfied with your service. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 29th, 2026

star star star star star

bob lick Plymouth Township, Pennsylvania

I needed two new smoke detectors, and your representative was super friendly, knowledgeable and perfectly easy to understand. Thank you very much for an smooth transaction.

2 months ago

Reply from Brinks Home Security

Hi Bob, we are happy to hear that you are satisfied with your service. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 29th, 2026

star star star star star

Don Scheibenreif Rancho Santa Margarita, California

Melissa did a great jog helping me obtain my update fire monitoring certificate, so I could get a discount on our insurance. She was friendly and helpful.

2 months ago

Reply from Brinks Home Security

Hi Melissa, we are happy to hear that you were able to receive the insurance certificate updated in time for your discount. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 7th, 2026

star star star star star

elizabeth lizglover55@yahoo.com Summerville, South Carolina

I like that they take there time to fix the problem

1 day ago

star star star star star

Maureen Dave Gainesville, Florida

Jamal was very professional and was great solving my issues. He’s a keeper.

1 week ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Maureen. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Sep. 16th, 2026

check_circle

Verified Customer

star star star star star

Dianne R Randolph

Response is almost instantaneous, when I accidentally tripped the alarm, I received two phone calls from Brinks and law enforcement (LE) responded within minutes. The calls I received from the alarm company were to make sure I was alright and the other was to see if LE had responded.

5 years ago

Reply from Brinks Home Security

Dianne , thank you for your feedback on our response time. This is the standard we provide to our customers at Brinks Home Security and are glad we have met your expectations. If there is anything else, please let us know. -Edwin Q.

Nov. 3rd, 2020

check_circle

Verified Customer

star star star star star

Francis Lanham, MD

They were pretty good when they walked me through each step to get set up and were pretty patient. I called back and they said they were going to make sure I was locked in and ready to go so customer service is good. I've had issues with one of the sensor. It says my door is ajar but it really is not and then goes back to being okay.

6 years ago

Reply from Brinks Home Security

Hi Francis, Thank you for taking the time to leave us a review. To answer any questions you may have about your sensor, please reply via “Private Response” with the name and address associated with your account. A member of our Care team will be happy to assist you once we verify your customer information.

May. 1st, 2020

check_circle

Verified Customer

star star star star star

Rhodes Plano, TX

Everyone I talked to was really helpful, they answered my questions. I like that it was very easy set up and that I can control it from my phone. I have a roommate so it's nice that we can both control it from our phones remotely.

6 years ago

Reply from Brinks Home Security

Hi there, Thank you for taking the time to leave us a review! We appreciate your feedback. Please let us know if we can help answer any other questions you may have about your system.

May. 1st, 2020

check_circle

Verified Customer

star star star star star

Marcario Madison, TN

The app is very user friendly. I got constant updates from you guys before I even got any of the equipment so I felt like I knew what was going on. The installation with you was easy, t he guy who helped me was very friendly and he explained everything.

6 years ago

Reply from Brinks Home Security

Hi Marcario, Thank you for the positive feedback! We’re happy to hear about your experience. Please let us know if we can provide you with further assistance.

May. 1st, 2020

check_circle

Verified Customer

star star star star star

Girard Princeton, MN

Protect America is very affordable. I like the cheap monthly price and the twenty four hour monitoring. Everything functions like it should and installing the system / setting it up is very easy. Reps are helpful and knowledgebale on how to set up the system.

6 years ago

Reply from Brinks Home Security

Hi Girard, Thank you for the review! Please let us know if we can help answer any other questions you may have about your system.

Apr. 28th, 2020

check_circle

Verified Customer

star star star star star

Swartz Dickinson, TX

Customer service was great throughout the installation process. And we haven't had to call the technicians back with any questions since then, so that speaks highly of how their equipment works. A little user's guide would be nice, but it's a very intuitive system.

6 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

check_circle

Verified Customer

star star star star star

Loreto Avondale, AZ

Very professional and you know all the questions that I had they answer it. I like that it's pretty easy to install - you can do it all yourself. Also that you can control your alarm system on the phone using their mobile app.

6 years ago

Reply from Brinks Home Security

Hi Loreto, Thank you for leaving us a review. We’re happy to hear about your positive experience! Please let us know if we can provide you with further assistance.

Apr. 28th, 2020

Brinks Home Security Reviews