Brinks Home Security: Read 4,239 User Reviews From Real Homeowners

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Verified Customer

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Charles Wilson Reynoldsburg, OH

The main reason I chose Protect America was because it has a self-install option, and that was actually pretty straight forward. I'm a bit technical myself, so it must've been easier for me, however, everything was pretty simple, even for beginners. Plus, their customer support has been fantastic! I think they're one of those under rated companies. So far, I have absolutely zero complaints., and would definitely recommend them to anyone!

9 years ago

Reply from Brinks Home Security

Thank you for your feedback! If you have any further questions or comments please reply with the full name & address associated with your account so that a member of our team can reach out to you. Thank you again for your feedback!

Apr. 28th, 2019

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Verified Customer

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Debra Knox Atkinson, NH

Customer service has been very good. We've had to set up a couple of systems from scratch, so that takes a while, but they walked me through it over the phone. I guess what made me choose Protect America was that they have better equipment, and it's cheaper. I'm also much happier with the wireless system. This is definitely better than the old one.

9 years ago

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Verified Customer

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William Shelton Hodges, SC

Everything has been really good, I mean, we weren't even thinking about getting one, but after seeing an advertisement on T.V., we decided to check it out. That was over 10 years ago! The only problem we've had is the time I got to replace the battery. Other than that, I've had some sensors that go bad over the years, and we've replaced them using the warranty we have, so that's not a problem. All I can say is that this is a good system. I'm not disappointed.

9 years ago

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Verified Customer

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Ray Johnson Pinson, AL

Installing the system was pretty straight forward. I don't really know anything about security systems, except that they monitor it, but they let me know when I activate it, and when I disarm it. Plus, they're always there if I need them. If I have any questions, or something goes wrong with the system, they are there to help me out. It's a great service. I couldn't be better more pleased with them.

9 years ago

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Verified Customer

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Jamie Holloman Marion, AR

Our alarm has gone off in the middle of the night, and they immediately call and stay on the phone with you, until the whole thing is figured out. Installing the system is time consuming, like any other alarm system company, and a little tedious, but the result is good. I like that the cellular panels are not connected to our internet cable, so even if the electricity goes out, we're still protected. They're just very good.

9 years ago

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Verified Customer

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N.N. Branford, FL

They're always there to answer my questions, 24 hours a day. The installation process was very quick, very easy, and when they did upgrades, they sent them to us. We've had Protect America for 15 years, and we've never had an issue. If they have a problem with some of our equipment, there are items there to upgrade our equipment at no extra charge, just because we are loyal customers. We won't be changing.

9 years ago

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Verified Customer

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Patricia Trunzo San Jose, CA

I don't like ADT, and at the time, that's all we had in my town. After doing some research online, I found Protect America, and they were much better! They mailed me the system, and I installed it on my own. Their customer support knows exactly what you're doing and when you're doing. They have so much information. I've had the system for a long time, probably over ten years, and it's worked just fine. I feel really safe with this system.

9 years ago

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Verified Customer

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T&M Penson Hearne, TX

When I first got with their customer support, they were very good. Installing the system was fine, and the equipment has been good, however, somethings is not working well. The alarm goes off if I open a door. I live alone, and can't screw with that stuff. Also, it seems like every time I buy new batteries, they just don't work. Besides that, they're very good with me. They give me time to call them when I accidentally set the alarm off.

9 years ago

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Verified Customer

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Fred Heron San Mateo, CA

Protect America's customer service is always very positive, and respond immediately when the alarm goes off. They've been helpful in getting things settled. Installing the system is very simple. In fact, I moved it from one house to the other by myself. I'm confident that the house is safe. I know that if anything happens, I'm immediately called to see what the problem is.

9 years ago

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Verified Customer

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Amerion Pruitt Gadsden, AL

I have to say that my experience has been a very good experience. It was rather simple to install the system, and our communication through the process wasn't bad. We purchased it for our protection, and it has always worked. Some things have malfunctioned before, and when I called them, their customer service has been good. I'm satisfied, that's all I can say about it.

9 years ago

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Verified Customer

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Carol Desir Thomasville, NC

I've gone to seminars to see what company offers the best option, and I chose Protect America. I've had it for over a decade now, and I still have much confidence in it. The system has worked out pretty well. Whenever something happens, like the machine going off, the police comes over right away. Plus, I liked the self-installation process. Every time I call their customer support team, they're always there with the right answers for me.

9 years ago

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Verified Customer

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Edwin Gonzales Ridgewood, NY

They're good and very reliable. When I need information or batteries, they give me all the information I need. Their customer service is very professional, as far as what they do. I've had false signals, and they called me really fast. They also guided me through the whole installation process. There was no rush on setting or programming the system. I say they're very professional; they haven't let me down.

9 years ago

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Verified Customer

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James Holloway Russellville, KY

My husband was in security service in the air-force, and he said that they were a good company. Their representatives have never really had to call because the system works fine. I don't have any complaints. They just came out and installed it. When our motion detector malfunctioned, they just replaced it without a charge, so we haven't had a problem so far.

9 years ago

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Verified Customer

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Barbara Springle Wilmington, NC

Protect America's customer support was very helpful. They will spend as much time as you need to help you understand everything. We did our own installation, and they helped us over the phone, so it went smoothly. They've just done a good job for us, and we appreciate the fact that when we do call for help, they're very helpful, and will spend as much time with us as necessary.

9 years ago

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Verified Customer

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J.G. San Antonio, TX

Installing the system was easy. They actually came out and did it for us, so they didn't just send it in the mail. They came out and completely set that up for us. On top of that, their customer service is excellent. I've never had an issue with them. They're also very good with those false alarms. They call us immediately, and give us time to respond the phone, and just stay on the line with us until the police come out. I just appreciate that.

9 years ago

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Verified Customer

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Anonymous Orlando, FL

They've been fantastic over the years, that's why I've been a customer as long as I've been. They just need to watch themselves. I tried calling, and after I pressed option 3 on one of the menu's, I couldn't get through, so I ended up getting help through the live chat. What actually made me purchase Protect America in the first place was the price, and because I heard their customer service was great!

9 years ago

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Verified Customer

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Edward Wilson Foley, AL

Installation was easy. We moved, and they made it very easy for us to move fast and have the system back up, we're pleased with them. We've had others to compare them with, but cost efficiency and excellent customer service were the reasons I decided to go with them. I think it's for the price, which is very good, and that customer service you can't beat, and the equipment is excellent, too.

9 years ago

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Verified Customer

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F.F. Lenexa, KS

Protect America has been excellent! Their customer support team has answered all my questions, and the system itself was not hard to install; it was fairly easy. Plus, they've been helpful with upgrading my system and all. Whenever there's an error, things are taken care in a timely manner. I would say they've offered a very positive experience so far.

9 years ago

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Verified Customer

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Joan Ness Stonington, CT

I think Protect America is a reliable company. They walked me through the whole installation process. We ordered the materials, they sent them and walked us through setting it up. Their representatives have been excellent. They've solved every problem I've had. When I have an issue, they stay on the line and take care of it. I love the service! It's very good.

9 years ago

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Verified Customer

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Freddy Rakes Bassett, VA

I can't remember how long it took us to install the system, but I do remember it was very simple and quick. Their customer service is excellent; every time we've ever had to call, they immediately respond, and the situation is taken care of. I remember one particular time we were away from home, and the alarm went off. It turned out to be a false alarm, however, if it weren't for them, we never would've know about it.

9 years ago

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Verified Customer

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Charles Stevenson Bonifay, FL

The people at customer support are very, very good. They are alert, they do what you asked them to do to the best of their knowledge. The installation was very good; the guy came and put everything like we wanted it, and he has done a good job at it. This is the third unit that we've had; we've had their service for years. When the equipment gets old they call you and tell you that they need to update and you get the new equipment. It's been real nice, we've really enjoyed being with them.

9 years ago

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Verified Customer

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Betty Small Indianapolis, IN

You install your own system, but it's a simple process. They gave you written instructions which are very easy to follow, and if you have any concerns after that, you just call while you're doing the installation. Plus, they're very responsive. I've set off the alarm by accident before, and they immediately called to make sure everything was alright. The monthly cost is very competitive, definitely less expensive than ADT.

9 years ago

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Verified Customer

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Latanya Dunlap Brandon, MS

Protect America has been the best equipment I've had so far. It's very user friendly. Plus, they're very good with customer support. If I had a problem, or encountered any glitches, they would get a tech on the line and help me. If that didn't work, they'd just send somebody over. Even after the sale, their customer service is still on! All my needs have been fulfilled by them.

9 years ago

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Verified Customer

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Franklin Thompson Omaha, NE

Protect America was recommended to me. I followed up on that recommendation, and it's been a good relationship. The price is right. Customer service makes it sort of like two companies. When I had some problems, I was dealing with people that were low-authority on the phone call; it was a lot of frustration, but once they hooked me into one of the advisers, she went way overboard and just fixed all the problems and restored my faith. Installing the equipment's a little bit cumbersome, because I was an old timer when there were actual physical techs that came to the house. I think my first system was back in 1988 or something like that, so I had an agent that came to the house. Now, when I upgraded my system I had to do it all through the phone, and it works, but it can be a little bit cumbersome. The new upgrade has been working well.

9 years ago

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Verified Customer

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Karen Barr Mays Landing, NJ

I think it's great! The equipment is very durable, it's easily replaceable, and it's easy to switch things in and out. I am used to working with these items, so it was easy for me to install. However, even for a novice, I think it would've been easy. Plus, everybody that I've had to contact has been great, very knowledgeable and very professional. Everything seems to have worked out just fine!

9 years ago

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Verified Customer

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Matthew Beach Philadelphia, PA

They've gone above and beyond, with their level of customer service, to make sure that I always ended up with what I needed. Setting up the system was pretty easy. They send you instructions and kind of put the sensors where you need them. The equipment has had its glitches, but Protect America has always made sure that I had what I want. Overall, I think that they are a really good company that stands behind their products well.

9 years ago

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Verified Customer

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Leonard Dexter Ault, CO

I've had a great experience with their equipment so far. They upgraded my system over the years. I had a great response when somebody broke into our house, they responded immediately and the police came over right away. Installing the equipment was also very simple because I installed everything myself, and they walked me through the whole process over the phone.

9 years ago

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Verified Customer

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Jill Harman Manchester, GA

I think they offer a reasonable price. All of their Customer Support representatives have been good; we have not required much support. They sent the wireless system, and we self-installed it. Once we got everything attached, we called, and they activated the system. Even after 8 years, the equipment is still working. We will certainly stick with them.

9 years ago

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Verified Customer

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Bennie Howard Upper Marlboro, MD

Their customer service has been outstanding. Whenever I had a problem, I called and they were always cooperative. They've always responded, in a professional way, to the problems that I presented. The installation process went well, because at the time that I subscribed to Protect America, they sent a couple out to my home and that couple installed the security system into my home. I purchased this home in 1999, and I've been with Protect America ever since. The reason I'm still with them is because of the services they provide, and the professionalism that they offer to their customers.

9 years ago

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Verified Customer

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Carol Yeager South Pasadena, CA

It's inexpensive and all the equipment is free and easy to install. I did the installation myself and it was fine. Customer support is excellent; any time I have a question or problem, somebody gets on there and helps me and is very patient and takes whatever time is needed to solve my problem. The equipment is fine. I had some instances were it has been set off accidentally, and the police department is here very quickly, very responsive.

9 years ago

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Verified Customer

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Sheila Mcdavid New Bern, NC

Installation was very easy, and my experience with the equipment has been good. They were the first company that I didn't have to go through a whole lot of red tape with. They've been very supportive, they called me whenever my alarm went off and let me know. They asked me if everything was okay, or if they need to call the police or dispatch anyone out.

9 years ago

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Verified Customer

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James & Pamela Patterson Fort Wayne, IN

My wife is alone a lot, so we decided to get some Window Alarms for the house. I purchased it online so I didn't talk much to the sales team, but I'm very satisfied with the service. It was easy to install, and when I called Tech Support for help, they were extremely helpful. They even upgraded my entire system to a wireless one, free of charge. They've really been great!

9 years ago

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Verified Customer

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Janice Grochowski Barstow, CA

We have the home security system. They kept me very safe, in fact on a Christmas eve somebody threw a break to my back window and entered the house and as soon as the alarm went off they went out the front door, nothing was missing so they did their job. they've kept me safe twice so one time somebody tried to break in and they actually caught him during the break in.

9 years ago

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Verified Customer

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LJ Temecula, CA

I have a monthly monitoring service and their equipment in my home. Been a customer for a long time. It was a little tricky setting it up myself but they walked me through it and were very patient, I've moved three times and each time they you know take up a time to help me reset up everything so I'm sure as far as the complexity it's probably equal among different companies so, they were able to help me so that was good

9 years ago

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Verified Customer

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Roseanne Mcguire Philadelphia, PA

Getting locks and sensors from Protect America just seem like the right thing to do, I don't live in a bad neighborhood I just bought that this might be good to do 'cause I have 3 big sons so I don't have to worry about that so I just decided that I wanted to do that. I don't really have conversation with the sales team very much and everything is fine, it's doing good

9 years ago

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Verified Customer

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Robert Robertson Greensboro, NC

I like my service so far I have nothing to complain about it. Everyone was very polite and very courteous so I think they're really doing a great job. I am very satisfied- I've been using this for about 15 years or more. The only thing I have is I'm having problem with the wireless system that I got from my windows. I got one I pay for it and I have to send it back, I got another one and this one does not work either, one work and one business so I still have the one one that is not protected.

9 years ago

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Verified Customer

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Cyndi Sabatino Portland, TN

I am a single mom with small children and I want to feel secure. So I got the security system. I actually got an advertisement in the mail and decided to try it. My experience has been great. The only thing that I don't really appreciate is that I have to install the system myself. You ave have to put the sensors on the doors and windows and they walk you through the process over the phone. They don't come out to the home anymore. I don't like that I can't acknowledge if I installed things correctly to protect my home and my family. But other than that, I give them a 10.

9 years ago

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Verified Customer

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Blake Poltz Wenatchee, WA

I love all of the features with Protect America. I have a camera set up at both doors and I can view them from my cell-phone whenever I want. I can also check to make sure that they system is armed. We got the system because I want to protect our new home that we just built. I found Protect America online and I have loved it. I give them a 10 out of 10.

9 years ago

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Verified Customer

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Joseph Wausau, WI

We travel a lot and needed something to make sure our house was protected. We researched different offers and thought Protect America was the best. We decided to purchase door and window sensors, as well as smoke and fire alarms. Everyone we have talked to has been great to work with - they answered questions, gave tips, and were so polite and so nice. I was amazed that any business could put that much time into satisfying their customers! I only wish that they had a camera option so that we could see who it is when people come to our backdoor.

9 years ago

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Ymani123 Houston, Texas

Shelia was very patient, kind and helpful. She was able to answer all of my questions in a professional manner.

2 weeks ago

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John Pike Indianapolis, Indiana

Would have preferred to send a check each month, but the US Postal Service delivered it past the due date deadline so that a late fee was incurred.

2 weeks ago

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Ron Moses Gardendale, Alabama

The customer representative was kind, knowledgeable, patient, and helpful with assisting my request.

2 weeks ago

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Eden Baltimore, Maryland

Good job 👍 I had never have problems with brinks home security. When I need them they are always there.

3 weeks ago

Reply from Brinks Home Security

Hi Eden, we are happy to hear that you are satisfied with our service. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 7th, 2026

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Joy Johnson North Richland Hills, Texas

Efficient, friendly, and professional help by the online service technician. Could not have asked for more.

3 weeks ago

Reply from Brinks Home Security

Hi Joy, we are happy to hear that you are satisfied with our service. Thank you for the 5-star review! We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Jul. 8th, 2026

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S Klieber Cypress, Texas

support was super helpful and got us fixed

3 days ago

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Annie Parker Union Springs, Alabama

I was very impressed! Very kind young lady!

3 days ago

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Thomas Ruggiero Brandon, Florida

Customer service to help with my sensors

3 days ago

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Angela Bolton Pineville, North Carolina

Had answers for all of my questions. Pleasant.

4 days ago

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Ralph Gould Wilmington, Delaware

I was happy with the service, I received from Brinks

5 days ago

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William Ellis Columbus, Georgia

Talked with Chris. He did a great job of answering all of my questions.

1 week ago

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