Brinks Home Security: Read 4,169 User Reviews From Real Homeowners

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Verified Customer

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Jill Harman Manchester, GA

I think they offer a reasonable price. All of their Customer Support representatives have been good; we have not required much support. They sent the wireless system, and we self-installed it. Once we got everything attached, we called, and they activated the system. Even after 8 years, the equipment is still working. We will certainly stick with them.

8 years ago

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Verified Customer

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Bennie Howard Upper Marlboro, MD

Their customer service has been outstanding. Whenever I had a problem, I called and they were always cooperative. They've always responded, in a professional way, to the problems that I presented. The installation process went well, because at the time that I subscribed to Protect America, they sent a couple out to my home and that couple installed the security system into my home. I purchased this home in 1999, and I've been with Protect America ever since. The reason I'm still with them is because of the services they provide, and the professionalism that they offer to their customers.

8 years ago

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Verified Customer

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Carol Yeager South Pasadena, CA

It's inexpensive and all the equipment is free and easy to install. I did the installation myself and it was fine. Customer support is excellent; any time I have a question or problem, somebody gets on there and helps me and is very patient and takes whatever time is needed to solve my problem. The equipment is fine. I had some instances were it has been set off accidentally, and the police department is here very quickly, very responsive.

8 years ago

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Verified Customer

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Sheila Mcdavid New Bern, NC

Installation was very easy, and my experience with the equipment has been good. They were the first company that I didn't have to go through a whole lot of red tape with. They've been very supportive, they called me whenever my alarm went off and let me know. They asked me if everything was okay, or if they need to call the police or dispatch anyone out.

8 years ago

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Verified Customer

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James & Pamela Patterson Fort Wayne, IN

My wife is alone a lot, so we decided to get some Window Alarms for the house. I purchased it online so I didn't talk much to the sales team, but I'm very satisfied with the service. It was easy to install, and when I called Tech Support for help, they were extremely helpful. They even upgraded my entire system to a wireless one, free of charge. They've really been great!

8 years ago

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Verified Customer

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Janice Grochowski Barstow, CA

We have the home security system. They kept me very safe, in fact on a Christmas eve somebody threw a break to my back window and entered the house and as soon as the alarm went off they went out the front door, nothing was missing so they did their job. they've kept me safe twice so one time somebody tried to break in and they actually caught him during the break in.

8 years ago

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Verified Customer

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LJ Temecula, CA

I have a monthly monitoring service and their equipment in my home. Been a customer for a long time. It was a little tricky setting it up myself but they walked me through it and were very patient, I've moved three times and each time they you know take up a time to help me reset up everything so I'm sure as far as the complexity it's probably equal among different companies so, they were able to help me so that was good

8 years ago

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Verified Customer

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Roseanne Mcguire Philadelphia, PA

Getting locks and sensors from Protect America just seem like the right thing to do, I don't live in a bad neighborhood I just bought that this might be good to do 'cause I have 3 big sons so I don't have to worry about that so I just decided that I wanted to do that. I don't really have conversation with the sales team very much and everything is fine, it's doing good

8 years ago

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Verified Customer

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Robert Robertson Greensboro, NC

I like my service so far I have nothing to complain about it. Everyone was very polite and very courteous so I think they're really doing a great job. I am very satisfied- I've been using this for about 15 years or more. The only thing I have is I'm having problem with the wireless system that I got from my windows. I got one I pay for it and I have to send it back, I got another one and this one does not work either, one work and one business so I still have the one one that is not protected.

8 years ago

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Verified Customer

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Cyndi Sabatino Portland, TN

I am a single mom with small children and I want to feel secure. So I got the security system. I actually got an advertisement in the mail and decided to try it. My experience has been great. The only thing that I don't really appreciate is that I have to install the system myself. You ave have to put the sensors on the doors and windows and they walk you through the process over the phone. They don't come out to the home anymore. I don't like that I can't acknowledge if I installed things correctly to protect my home and my family. But other than that, I give them a 10.

8 years ago

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Verified Customer

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Blake Poltz Wenatchee, WA

I love all of the features with Protect America. I have a camera set up at both doors and I can view them from my cell-phone whenever I want. I can also check to make sure that they system is armed. We got the system because I want to protect our new home that we just built. I found Protect America online and I have loved it. I give them a 10 out of 10.

8 years ago

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Verified Customer

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Joseph Wausau, WI

We travel a lot and needed something to make sure our house was protected. We researched different offers and thought Protect America was the best. We decided to purchase door and window sensors, as well as smoke and fire alarms. Everyone we have talked to has been great to work with - they answered questions, gave tips, and were so polite and so nice. I was amazed that any business could put that much time into satisfying their customers! I only wish that they had a camera option so that we could see who it is when people come to our backdoor.

8 years ago

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lscummings

Brink Home Services is #1 There prices, representatives, professionalism & promotions Rocks' 🎸I would wouldn't go with any other Home Security, ever! Brink got me locked🔐 in. Thanks Brink Home Security for keeping me safe and secured.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Iscummings. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Aug. 4th, 2025

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Eric Luke

The Home Security Representative was very helpful. I do not think it would have needed to get to the point that they needed to step in if Brinks would make sure the technical assistant folks are checking any and all issues when they are called on and Brink's Texting assistant absolutely SUCKS. It seems to be driven by automated questions and after 5 minutes, I quit using it as I had not even texted with a real person yet.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Eric. Your feedback is valuable. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 31st, 2025

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Marsha Goldwater

Akera, Brinks customer service rep, was utterly amazing today. We worked on installing 2 replacement sensors. There were a number of challenges, but she patiently, persistently handled them all. She was professional and kind.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Marsha. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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Joanna Lang

I called customer service for a variety of items to take care of. Kymanie Walker was outstanding and so patient. Most folks in the U.S. are a bit apprehensive about dealing with overseas customer service. However, Kymanie Walker was outstanding in assisting me with all my questions and everything was addressed. Again, OUTSTANDING!

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Joanna. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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Jackson Landrum

This account belonged to my dad who passed away on November 2, 2024. He would have been 96 on his birthday in April 2025. I live approximately 50 miles from him but always had peace of mind that he was being taken care of by Brinks Home Security. When he passed, it was so easy to work with him to keep the security intact.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Jackson. We are pleased to hear about your positive experience with our service! We send our condolences to you and your family. We are happy to know that you had the peace of mind that always hope to provide. If there is anything we can help with, please reach out.

Jul. 29th, 2025

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Linda Fountain

The young man that I spoke with advised the door sensor needed to be replaced. I am thankful that he figured out the problem because the new battery didn't resolve the issue. There's a gap in between the magnet and door sensor.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Linda. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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Cynthia Arbuckle

Brinks Alarm system is the best a little pricey, but still the best, I had Monitronics, before it became Brinks, been with you for 10 yrs , Ladies that I had spoken to and helped me they are the best. Thank you for your help Have a good day, bless you all for working so hard to keep us all safe

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Cynthia. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 25th, 2025

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Ashley Meadows

I couldn't be more pleased with the service provided by the Agent! From the initial consultation to the final setup, they were professional, knowledgeable, and incredibly responsive. They took the time to explain all my options clearly and made sure the alarm system was tailored to my needs. Thanks to their help. Highly recommended!

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Ashley. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 22nd, 2025

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DEB MELLEN

We appreciated the patience of the agent we spoke with. She answered all our questions. Because she spoke fast, we asked her to speak a little slower so that it was clearer for us, for which she did. She was very professional.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Deb. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 22nd, 2025

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Deb Rosenthal

Amazing customer service. I started with a Virtual Assistant, whom I actually thought was a real person at first! She was great. When she could not resolve my issue, I got connected to a real person who was incredible! She was very thorough and so kind. She kept me calm. Finally, my issues were resolved! She deserves a raise!

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Deb. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Valerie Rose-Piver

Very meaningful call. Jessica made sure every part of the brinks Security was working properly. She is ver efficient. Jessica took me step by step through the home app and how to change The Rules. I really appreciate her time and expertise, as well as her happy personality and professionalism.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Valerie. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Stephen Cercone

Outstanding. After terrible (really terrible) customer service three years ago when Brinks could not install our system correctly and never fix it, “Alex” in Texas was fabulous. Thank you Brinks/Alarm.com for finally coming through. She is a great representative of your organization.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Stephen. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 16th, 2025

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Aaron Hursey

My Brinks Customer Service Rep was excellent. I made a request to add a 2nd Door-Bell to my home. We were on the phone for 27 Minute 39 Seconds. He did a great job and only put me on hold a couple short times to help meet my request. I would want him to assist me in the future. Excellent Customer Service.

4 months ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Aaron. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 18th, 2025

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Melissa K

I received an email offering to lock in my monthly rate at $30.18 (rate was $42) by renewing a 36 month contract. I accepted the offer but my next bill was still $42. I called to find out why and was told the $30.18 was before taxes and fees. No where did it say the $30 was the base rate plus taxes or I would have stayed month to month. I spoke with a rep who was very helpful and able to get my rate down to $33 per month for 40 months, but still, Brinks falsely advertised a promotional rate so that's why I am giving them three stars. The customer service rep was excellent, but I shouldn't have had to call her at all, my new bill should have just been $30.18.

4 months ago

Reply from Brinks Home Security

Hello Melissa. Thank you for taking the time to provide your feedback regarding your recent offer. Rest assured, we’d like to help address your concerns and review this. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you.

Jul. 10th, 2025

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Verified Customer

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Dianne R Randolph

Response is almost instantaneous, when I accidentally tripped the alarm, I received two phone calls from Brinks and law enforcement (LE) responded within minutes. The calls I received from the alarm company were to make sure I was alright and the other was to see if LE had responded.

5 years ago

Reply from Brinks Home Security

Dianne , thank you for your feedback on our response time. This is the standard we provide to our customers at Brinks Home Security and are glad we have met your expectations. If there is anything else, please let us know. -Edwin Q.

Nov. 3rd, 2020

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Verified Customer

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Francis Lanham, MD

They were pretty good when they walked me through each step to get set up and were pretty patient. I called back and they said they were going to make sure I was locked in and ready to go so customer service is good. I've had issues with one of the sensor. It says my door is ajar but it really is not and then goes back to being okay.

5 years ago

Reply from Brinks Home Security

Hi Francis, Thank you for taking the time to leave us a review. To answer any questions you may have about your sensor, please reply via “Private Response” with the name and address associated with your account. A member of our Care team will be happy to assist you once we verify your customer information.

May. 1st, 2020

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Verified Customer

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Rhodes Plano, TX

Everyone I talked to was really helpful, they answered my questions. I like that it was very easy set up and that I can control it from my phone. I have a roommate so it's nice that we can both control it from our phones remotely.

5 years ago

Reply from Brinks Home Security

Hi there, Thank you for taking the time to leave us a review! We appreciate your feedback. Please let us know if we can help answer any other questions you may have about your system.

May. 1st, 2020

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Verified Customer

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Marcario Madison, TN

The app is very user friendly. I got constant updates from you guys before I even got any of the equipment so I felt like I knew what was going on. The installation with you was easy, t he guy who helped me was very friendly and he explained everything.

5 years ago

Reply from Brinks Home Security

Hi Marcario, Thank you for the positive feedback! We’re happy to hear about your experience. Please let us know if we can provide you with further assistance.

May. 1st, 2020

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Verified Customer

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Girard Princeton, MN

Protect America is very affordable. I like the cheap monthly price and the twenty four hour monitoring. Everything functions like it should and installing the system / setting it up is very easy. Reps are helpful and knowledgebale on how to set up the system.

5 years ago

Reply from Brinks Home Security

Hi Girard, Thank you for the review! Please let us know if we can help answer any other questions you may have about your system.

Apr. 28th, 2020

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Verified Customer

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Swartz Dickinson, TX

Customer service was great throughout the installation process. And we haven't had to call the technicians back with any questions since then, so that speaks highly of how their equipment works. A little user's guide would be nice, but it's a very intuitive system.

5 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Loreto Avondale, AZ

Very professional and you know all the questions that I had they answer it. I like that it's pretty easy to install - you can do it all yourself. Also that you can control your alarm system on the phone using their mobile app.

5 years ago

Reply from Brinks Home Security

Hi Loreto, Thank you for leaving us a review. We’re happy to hear about your positive experience! Please let us know if we can provide you with further assistance.

Apr. 28th, 2020

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Verified Customer

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Miller Westphalia, KS

Best price in Houston. The technician that helped me hook my system up was very courteous and clean. I was having issues because my phone's coverage and he called me back and he made sure things just go. I just got a couple of cameras and it seems like good quality.

5 years ago

Reply from Brinks Home Security

Hello, we are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.

Nov. 20th, 2025

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Verified Customer

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Crane Lamar, MO

It wasn't too expensive and it fit our needs. I love that they call us before getting a hold of the police or anything and that they help us fix like one of the sensors are off or something they'll help us fix it. Plus they service us in a rural area. The only complaint I would say I have had trouble connecting their cameras. They should get a wider range of video survelliance. They've handled everything that we needed and I've never had an issue with them.

5 years ago

Reply from Brinks Home Security

Hi Crane, Thank you for the review. We would like to answer any questions you may have about connecting your cameras. Please reply via “Private Response” with the name and address associated with your account. A member of the Care team will reach out to you once we verify your customer information.

Apr. 28th, 2020

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Verified Customer

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The Living Word Duluth, GA

Reasonable equipment, prices, ease of getting it installed. I was just going through reviews online and I saw the experience of other people who have Protect America and that's why I went with them. They are friendly and responsive.

5 years ago

Reply from Brinks Home Security

Hi there, Thank you for being a valued Protect America family member. We appreciate your feedback. Please let us know if we can provide you with further assistance.

Apr. 29th, 2020

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Verified Customer

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Wiggins Colonial Heights, VA

Did everything they said they were going to do as far as servicing and helping with the assisting with the connection. The equipment is accurate, easy to install, and I like how it displays images. My only feedback is that maybe after one month your company should call to ask your customers are things functioning properly.

5 years ago

Reply from Brinks Home Security

Hi there, Thank you for the review. We would like to help answer any questions you may have about your system. Please reply via “Private Response” with the name and address associated with your account and a Care team member will reach out to you once we verify your customer information.

Apr. 28th, 2020

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Verified Customer

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Marilyn Thomas

Prices are great! Your quantity over rides and your price, you are leading the pick right about now. I have been checking around and you are it! Thanks for your awesome customer service team from signing in until done with my setup. A very satisfied customer all around ____________

5 years ago

Reply from Brinks Home Security

Hi Marilyn, Thank you for taking the time to let us know how we’re doing. Please let us know if we can provide you with further assistance.

Apr. 10th, 2020

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Verified Customer

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Mark Maylene, AL

I would recommend them to others. I'm a new customer and with what I've seen so far I am satisfied. They guaranteed a price that would not increase. It appears to be good equipment. The only thing is I had to call in two different calls during the installation for technical support. Both times the call went into a waiting list and it takes an hour to an hour and a half to call me back.

5 years ago

Reply from Brinks Home Security

Hi Mark, Thank you for the feedback. Although we strive to handle each customer with special care and consideration, during peak times we do experience high call volumes. Please let us know if we can provide you with further assistance.

Mar. 9th, 2020

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Verified Customer

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Crystal Washington, DC

The representative that I talked to was very knowledgeable. He gave me his opinions and some insight that I would not have had if I just tried to order online. Everything is working and it's easy to use. I have the features that I wanted and it's cost effective.

5 years ago

Reply from Brinks Home Security

Hi Crystal, Thank you for taking the time to leave a review. We’re happy to hear our team member was able to provide you with assistance. Please let us know if we can help answer any other questions.

Mar. 9th, 2020

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Verified Customer

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Thomas Monrovia, IN

The customer service rep was very respectful and was able to answer all my questions that I had. They are willing to stand behind their product with one hundred percent free replacement of any faulty equipment. The best thing to me would be the technology as well as the app they have to go along with their security monitoring.

5 years ago

Reply from Brinks Home Security

Hi Thomas, Thank you for taking the time to leave a review. We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Mar. 9th, 2020

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Verified Customer

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Nicholas Fairbanks, AK

It's all user friendly and super convenient. I like that I could install it myself. They are always there if I need them, they walked me through the entire process and answered all my questions. They made it a super pleasurable experience.

5 years ago

Reply from Brinks Home Security

Hi Nicholas, Thank you for the review! We're happy to hear about your positive experience! Please reach back out to us if you need further assistance.

Mar. 16th, 2020

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Verified Customer

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Angenita Tar Heel, NC

Anytime my alarm goes off they always call me to make sure everything is good before they send out somebody. Customer service is great. Everytime I speak to anyone they are always friendly and helpful. They explain everything to me so I can understand. It's really easy to use.

5 years ago

Reply from Brinks Home Security

Hi Angenita, Thank you for taking the time to leave a review. We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Mar. 4th, 2020

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Verified Customer

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James B.

Can't rate a 5 since we have only had the service for a month so time will tell. Was having false motion alarms and customer service by the website tech chat was excellent. I didn't research about the quality or reliability of the alarm components, time will tell here too. I feel they offered the best deal for what we needed in home security. It is an easy to set up system and you can have it all completely done before ever calling them to step you through the activation process. The Quolsys2 control panel is very easy to use.

5 years ago

Reply from Brinks Home Security

Hi James, Thank you for the review. We're happy to hear our team was able to help with your alarm. Please let us know if we can answer any other questions you have about your system.

Feb. 26th, 2020

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Verified Customer

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Jim Ballston Spa, NY

The equipment seems good and it is nice to know if you're away what is going on at your house. They were helpful when I called setting it up and took the time to make sue everything was right. The price is kind of in the middle, some are higher and some are a little lower.

5 years ago

Reply from Brinks Home Security

Hi Jim, Thank you for the positive review! We’re happy to hear our team of installation experts was able to help you get your equipment set up in your home. Please let us know if we can provide you with further assistance.

Feb. 3rd, 2020

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Verified Customer

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Jeff Toccoa, GA

They're doing everything right. I've never had a failure in fifteen years. I trust them because they do exactly what they say they'ss do. Every time I need customer service, which is rare, the technician has been spot on with correct information.

5 years ago

Reply from Brinks Home Security

Hi Jeff, Thank you for taking the time to leave a review. We appreciate your feedback. Please let us know if we can provide you with further assistance.

Feb. 3rd, 2020

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Verified Customer

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Christy Odessa, FL

Knowing my home is protected when I am away or when I am sleeping at night is the best part. It works. It was also flexible to move the system when I mover. They have multiple way to access customer service, through the phone or the computer, and both provide excellent, quick, and accurate responses.

5 years ago

Reply from Brinks Home Security

Hi Christy, Thank you for taking the time to leave a review. We’re happy to hear that you’re enjoying your equipment. Please let us know if we can provide you with further assistance.

Feb. 3rd, 2020

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Verified Customer

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Donna Jacksonville, FL

Good reputable service is what we get. It seems to be working well. I feel secure and safe and I didn't have to worry about things when I go to bed at night. Everyone I've talked to has been great and I am happy with the service.

5 years ago

Reply from Brinks Home Security

Hi Donna, Thank you for taking the time to leave us a review. We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Feb. 3rd, 2020

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Verified Customer

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Ryan Caseyville, IL

They helped me set up the system and were real knowledgeable. I don't like the keypad because the cord it too short and one time I called the technicians and they said they would call back later and that was pretty disappointing, but everything else is good.

5 years ago

Reply from Brinks Home Security

Hi Ryan, Thanks for the review! To provide you with assistance regarding your keypad, please send us a “Private Response” with the name and address associated with your account. A member of our Care team will reach out to you once we verify you as a customer.

Feb. 3rd, 2020

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Verified Customer

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Anonymous Wichita, KS

The advertisement is a little misleading and it costs more than it said. It is a valuable investment. I've had no problems with the equipment, it is also very user friendly and the best thing is it keeps idiots off my property and records them.

5 years ago

Reply from Brinks Home Security

Hi there, Thank you for the review. To answer any questions you might have about billing, please reply via “Private Response” with the name and address associated with your account. A Care team member will reach out to you once we can verify you as a customer.

Feb. 4th, 2020

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