Brinks Home Security: Read 4,372 User Reviews From Real Homeowners

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Gary Coshow Jr

Amazing customer service super nice and helpful

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Gary. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 18th, 2025

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Karen Ardis

Suesett was the best. Compassionate above all.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Karen. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 18th, 2025

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Duane Smart

Zina was pleasant, easy to work with and professional

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Duane. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 18th, 2025

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Jeffrey Carlin

The agent was thorough, polite, kind and personable

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Jeffrey. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 10th, 2025

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Nelia

Customer service very professional and helpful.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Nelia. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 10th, 2025

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Mike Ray

The lady took time to help me and was very professional

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Mike. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 10th, 2025

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Jane Geyer

Very helpful and answer all my questions!

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Jane. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 10th, 2025

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Aimee Ogwynn

I'm being sent to collections for a home system I haven't used in 7 years. They won't cancel my account. Do not use this company

1 year ago

Reply from Brinks Home Security

Hello Aimee. I am sorry to hear of your decision to end your contract with Brinks Home and understand you are disappointed with the service and the cancellation process. We regret any inconvenience that may have been caused. We have located your account and would like to address this. Please send us an email at socialmedia@brinkshome.com with your contact information.

Feb. 28th, 2025

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royalyakdog Pueblo, CO

Their customer service is beyond terrible. Longs phone waits, cut-off calls, reps who don't know their job. Don't bother.

4 years ago

Reply from Brinks Home Security

Thank you for your feedback. We are sorry to hear about your recent concerns regarding hold times and your experience with our representatives over the phone. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Jaime

Apr. 19th, 2022

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Aimee Edmonton, AB

This place has terrible customer service. Say many things to get you off the phone and don’t stand by products service or anything. Buyer be ware.

4 years ago

Reply from Brinks Home Security

Aimee, Thank you for your feedback, we are sorry to hear your
experience was less than 5-stars. Brinks Home takes all
complaints seriously, and we appreciate you bringing
this to our attention. Would you be willing to speak with
us about this issue so that we can ensure your feedback
is included in improvements to our customer service
policies and procedures? Please call us at 1-800-447-
9239 or email us at socialmedia@brinkshome.com at
your convenience to provide more details about your
experience. - Hector S.

Jan. 19th, 2022

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Jen Cousineau Wyoming, MI

I called to cancel my contact and was told it was 53 months!!!!!! That is 5 years!!! Way way way long! Wish that had been clearer in the beginning.

5 years ago

Reply from Brinks Home Security

Jen, we are sorry to hear that you want to cancel. At Brinks Home we never mean to make any request a difficult one. With that being said , we would like to look into this matter further. I was able to locate your account and I would be happy to reach out to you to resolve this matter. - Daniela S.

Apr. 26th, 2021

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Teresa N. Abston Conway, SC

Great service. Good at calling, if the alarm goes off.

5 years ago

Reply from Brinks Home Security

Teresa, your feedback means a lot to us. Thank you for letting us know about your experience. We aim for experiences like this. Let us know if you need anything else. - Daniela S.

Mar. 31st, 2021

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Jorge Mendez San Antonio, TX

been hang up twice in one one hour period, this of course is not the first time, as soon as I pay these guys off I'm going somewhere else.

6 years ago

Reply from Brinks Home Security

Jorge, we are sorry to hear about the experience that you had with us over the phone. At Brinks Home Security we care for all our customers and the protection of their home. By any means we never mean to make any request a difficult one. Furthermore, I would like to investigate this matter myself. If you could please send us a direct email to socialmedia@brinkshome.com, I will be happy to further assist in the resolution of this matter. -Daniela S.

Sep. 22nd, 2020

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Victor Santos Horseheads, NY

System sucks got broken into panel broken an now the whole thing doesn't work so I'm paying for something that serves no purpose totally dissatisfied

6 years ago

Reply from Brinks Home Security

Hi Victor, Thank you for reaching out. We apologize for your experience and would like to answer any questions you might have about your system. Please reply via “Private Response” with the name and address associated with your account and a member of our Care team will reach out to you with assistance once we verify your customer information.

Jun. 1st, 2020

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Joel Walker Hendersonville, NC

It went very well. Very simple to setup and use.

6 years ago

Reply from Brinks Home Security

Hi Joel, Thank you for taking the time to leave a review! We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Apr. 29th, 2020

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Sean curry Fishkill, NY

Worst company ever did business with. Had to report them to better business bureau. Terrible equipment and terrible service.

6 years ago

Reply from Brinks Home Security

Hi Sean, We appreciate your feedback. At Protect America we’re always looking for new ways to improve. To improve your experience as a customer, please reply via “Private Response” with the name and address associated with your account. A member of our Care team will reach out to you once we verify you as a customer.

Apr. 15th, 2020

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Gina Botello Torrance, CA

The installation was easy and the support was great.

6 years ago

Reply from Brinks Home Security

Hi Gina, Thank you for the review. We're happy to hear about your positive experience. Please let us know if we can help answer any other questions about your system.

Mar. 23rd, 2020

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Gardner Grand Junction, CO

Support team were professional and well trained, and very patient

6 years ago

Reply from Brinks Home Security

Hi there, Thank you for the review. We appreciate your feedback. Please let us know if we can provide you with further assistance.

Mar. 16th, 2020

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Erica Griggs

Easy. Great customer service. Great alarm pad

6 years ago

Reply from Brinks Home Security

Hi Erica, Thank you for the positive feedback! Please reach back out if you need further assistance.

Mar. 4th, 2020

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Keena Poole Lithia Springs, GA

Very easy set up..The tech walked us through everything!

6 years ago

Reply from Brinks Home Security

Hi Keena, We’re happy to hear about your positive experience. Please reach back out to us if you need further assistance.

Mar. 4th, 2020

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Joshua M. Sayles Brownsville, OR

The process from start to finish went great!

6 years ago

Reply from Brinks Home Security

Hi Joshua, Thanks for reaching out! We’re happy to hear about your positive experience. Please let us know if we can provide you with further assistance.

Feb. 18th, 2020

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Diane Wimauma, Florida

GOOD PRICE, AND CUSTOMER SERVICE WAS VERY HELPFUL

6 years ago Edited September 9, 2026

Reply from Brinks Home Security

Hi Diane, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Feb. 11th, 2020

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Sherri Benn New Braunfels, TX

Excellent, helpful, patient and professional

6 years ago

Reply from Brinks Home Security

Hi Sherri, Thank you for the positive review! Please let us know if we can provide you with further assistance.

Dec. 4th, 2019

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Magda Groveland, FL

It went really good. Everything was working right away.

6 years ago

Reply from Brinks Home Security

Hi Magda, Thank you for the positive feedback. We’re happy to hear you’re enjoying your equipment. Please let us know if you need any further assistance.

Nov. 4th, 2019

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Moustapha Mbacke Louisville, KY

Great good company. They walked me through everything that I needed to know.

6 years ago

Reply from Brinks Home Security

Hi Moustapha,
We appreciate your positive feedback. We are glad that you've had an awesome experience. Please let us know if you need any further assistance.

Oct. 17th, 2019

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Amy

Very easy to install and user friendly!

6 years ago

Reply from Brinks Home Security

Hello Amy,
We greatly appreciate your feedback; we are glad that the DIY install process was simple and user- friendly. Please let us know if you need further assistance with your system.

Oct. 7th, 2019

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Rebecca Wilson Moss Point, MS

Awesome customer service from sales to setup!

7 years ago

Reply from Brinks Home Security

Thank you, Rebecca!

Aug. 1st, 2019

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Anonymous Shingle Springs, CA

Patient, friendly, knowledgeable, efficient.

7 years ago

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Penny Nolen

Professionalisms in dealing with prospective clients!

7 years ago

Reply from Brinks Home Security

You rock, Penny!

May. 29th, 2019

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Janie summers Sacramento, CA

Customer service representative was very helpful!

7 years ago

Reply from Brinks Home Security

Thanks Janie!

May. 14th, 2019

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Daniel East Stroudsburg, PA

good customer service. good deals on products. fair price.

7 years ago

Reply from Brinks Home Security

Thank you, Daniel!

May. 14th, 2019

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Gene Pattee Fresno, CA

They were able to answer all my questions and concerns

7 years ago

Reply from Brinks Home Security

Thank you, Gene!

May. 14th, 2019

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Martin Landry Norfolk, VA

Not a fan of aggressive sales tactics. Sales person was very good - he over sold the product and I had regrets.

7 years ago

Reply from Brinks Home Security

Hey Martin - We're sorry to hear about your less than superb experience with our sales team. We're not a big fan of aggressive sales tactics either. If you wish to share further feedback please reply with the full name and address associated with your account and we will have a team member reach out to you. Thank you again for taking the time to share your feedback.

May. 3rd, 2019

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Bob Wolff Camden, ME

they were responsive and a bit too aggressive. Monthly charge too high

7 years ago

Reply from Brinks Home Security

Thank you, Bob.

May. 3rd, 2019

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Robert Hinsen Lee's Summit, MO

Jack Has Been Great on "Set Up" Guidance"

7 years ago

Reply from Brinks Home Security

Right on!

May. 3rd, 2019

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Jerry Weissman Goodyear, AZ

Spoke to great person on phone with lots of information

7 years ago

Reply from Brinks Home Security

Thank you!

Apr. 18th, 2019

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Hao Pengshung

Great product, service, and simple installation process.

7 years ago

Reply from Brinks Home Security

Thank you!

Apr. 15th, 2019

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Lisa Hope Mills, NC

Great customer service understanding and patient

7 years ago

Reply from Brinks Home Security

Thank you, Lisa!

Apr. 5th, 2019

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GM Charlotte, NC

There 19.95 advertised charge was an extremely misleading item- it only covered monitoring on 1 door and 2 windows- ever see a house like that?

7 years ago

Reply from Brinks Home Security

Hello GM - Thank you for your feedback. I'm sorry to hear that you feel that our pricing is misleading. If you don't mind, could you please reply via 'private message' with your preferred phone number? A member of our team will then connect with you and figure out the best way to protect your expansive property.

Mar. 26th, 2019

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Jeff Schwart Miami, FL

Just a horrible experience. Install was totally incomplete, sloppy, not the right equipment and the level of customer service simply sucks!

7 years ago

Reply from Brinks Home Security

Hello Jeff - Thank you for taking the time to share your experience. We're sorry to hear that your interactions thus far did not meet your expectations. If you could, please reply via 'private response' with the full name and address associated with your account and a member of our team will contact you. Again, thank you for sharing your personal experience. We look forward to connecting with you soon.

Mar. 20th, 2019

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Kackattack

Don;t care for the 2 year contract but they seem to budget when it comes to equipment costs.

7 years ago

Reply from Brinks Home Security

Hi there, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. If you need any assistance please feel free to send us a direct message. Thanks!

Jul. 31st, 2018

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mpy Bayside, NY

Constant phone calls, several each day. I dont want to deal with someone that is that needy for business.

7 years ago

Reply from Brinks Home Security

Hi there, we’re sorry to hear that our sales solutions specialists are calling you too often. Our sales solutions specialists are passionate about our security solutions - nevertheless we do respect when you don't want to hear from us! You can also request to be added to the do not call list via our website. Thanks and please let us know if you have any questions!

Jan. 11th, 2019

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Jeff Brown Jacksonville, NC

Lied to me about putting charges on credit card and then did took 2 weeks to get charges reversed. Takes forever to get someone

7 years ago

Reply from Brinks Home Security

Hey Jeff, we’re sorry to hear about this. At Protect America we strive to eliminate hold times and make it easy on our customers. If you’d like, feel free to DM us on here and we’ll be sure to get you some help! Thanks and please let us know if you have any other questions.

Jan. 11th, 2019

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Henry Mendez Robstown, TX

Well they have met my every need so far. Great service.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Dean Yien Palatine, IL

I was looking for a company that would walkt through my security needs vs give me an algorythm

7 years ago

Reply from Brinks Home Security

Hey Dean, we’re sorry to hear that you were not given a proper security consultation! At Protect America one of our main priorities is to educate our clients about all of the different security components that go toward building a safer home. If you’d like, could you DM us with some additional details so that we can get you some better information? Thanks and please let us know if you have any questions!

Dec. 26th, 2018

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Gregory Schilsson Gaithersburg, MD

They never contacted me in a timely manner. When they reached out, there was no answer on the telephone.

7 years ago

Reply from Brinks Home Security

Hey Gregory, we’re sorry to hear that we missed our appointment with you. At Protect America, our rule is to call within 5 minutes of the scheduled time and we take it very seriously. Could you please DM us some additional details so that we can get someone to reach out to you? Thanks and please let us know if you have any questions.

Dec. 10th, 2018

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Lynn Rockwell

Everything thing went smooth to get it setup. Ease install

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Tom Staten Island, NY

Not happy with this company....just recieved my first bill and of course all wrong needed to cal c.s. Again ....wish I never went with this company

7 years ago

Reply from Brinks Home Security

Hey Tom, we’re sorry to hear about your billing mix-up!! At Protect America we definitely want to resolve any issues you might be having with our service as soon as possible. Could you please DM us with additional details so that we may assist you with this? Thanks and please let us know if you have any questions!

Nov. 26th, 2018

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Anonymous

Great equipment/great exoerience with customer service

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Ben Hamrick Macon, GA

Excellent company in customer service, sales and delivery.

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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