Brinks Home Security: Read 4,239 User Reviews From Real Homeowners

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Robert Williams Indianapolis, IN

have been on hold for 2 hours today , if you sign up they will not let you canc i would not go with them !!!!

4 years ago

Reply from Brinks Home Security

Robert, we are sorry to hear that your recent experience with us was frustrating. We strive to provide you with an excellent customer experience, and appreciate you reaching out to let us know about your recent issue. I have located your account, and I will be reaching out directly to help resolve this for you. Please allow 48-72 hours for us to look into this matter and contact you via phone or email. We appreciate your time and patience and look forward to speaking with you soon. – Juana H

Dec. 13th, 2021

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Zachary Holland, MI

I’ve been trying to cancel my account to no avail. They are charging me almost $600 to cancel, WTF?!

5 years ago

Reply from Brinks Home Security

Zachary, we are sorry to hear you would like to cancel your services with us. Here at Brinks Home we never mean to make any request a difficult one. I would like to reassure you we are here to help and would be more than happy to take a further look into this. I have located your account and I would be more than happy to investigate this matter further. Once the investigation is complete, I will reach out to you. - Juana H.

Sep. 1st, 2020

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Lynda Hickman Fort Worth, TX

The installation went smoothly, no problems.

6 years ago

Reply from Brinks Home Security

Hi Lynda, Thank you for the review! Please let us know if we can provide you with further assistance.

Mar. 27th, 2020

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John J Wohlever Holland, MI

You Don't have maintenance personal for installations or service issues.

7 years ago

Reply from Brinks Home Security

Hey John - We're sorry to hear that you're having an issue with your DIY installation. When you have a chance, could you please reply via 'private response' with the full name and address associated with your account. A member of our team will then reach out to you to help troubleshoot any issues you might be having currently. Looking forward to hearing back!

Apr. 23rd, 2019

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Damian Seth Aldridge Houston, TX

They never contacted me. They obviously do not like new, large accounts. Or maybe PA didn't want my business.

7 years ago

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CLAIRE BARRETT Savannah, GA

Absolutely APPALLING customer service and shoddy workmanship. Never, ever use these disrespectful scam artists

7 years ago

Reply from Brinks Home Security

Claire, Here at Brinks Home Security we strive to ensure we are being upfront and honest in all of our doing as that is the reason all calls are recorded here. Nonetheless we would like to turn this negative review into a positive one. If you'd like assistance in resolving this matter please do not hesitate to email me at and I will be happy to reach out to you. -Jacob B

Apr. 8th, 2019

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Tammy Haynie Lincoln, NE

Charles was condescending and rude. You can tell him I found a unicorn. He was the one who said I was looking for one.

7 years ago

Reply from Brinks Home Security

Hello Tammy - Thank you for taking the time to share your experience. We're sorry to hear that your interactions thus far did not meet your expectations. If you could, please reply via 'private response' with the full name and address associated with your account and a member of our team will contact you. Again, thank you for sharing your personal experience. We look forward to connecting with you soon.

Mar. 20th, 2019

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Joel Huf Denison, TX

Very thorough and fair pricing. Process was super easy.

7 years ago

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Thomas Swisher Pittsburgh, PA

First installer was not very good but 2nd was excellent

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Dominic Beacco Pueblo, CO

Representatives were great but I was not interested in a 5 year contact

7 years ago

Reply from Brinks Home Security

Hey Dominic, we appreciate you taking the time to leave us feedback on your experience! We do rely on a 3 year contract in order to provide enough equipment up-front for total home protection. We understand that this approach is not for everyone. Please feel free to DM us with any concerns or questions you might have about our service. Thanks!

Jan. 17th, 2019

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Richard R Berquist Burnsville, MN

staff is excellent, software/online forms, poor!

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Karen / Howard Kissimmee, FL

The service is ok, but not what I expected. Sometimes I find it to be unreliable.

7 years ago

Reply from Brinks Home Security

Hi Karen, we’re sorry to hear about this! At Protect America, we always pride ourselves in our reliable technology and service. If you’d like, could you please DM us with the full name of the account holder so that we may assist you with this? Thanks and please let us know if you have any questions!

Nov. 12th, 2018

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Josh Burgess Pleasant Grove, UT

Professional company! Great to work with

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Stan Pylipow O'Fallon, MO

One telecon-rep was helpful & enthusiastic!

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Annymous Rockwall, TX

They charged my credit card when I did not go with them. They call me daily and I have another system for a month now.

8 years ago

Reply from Brinks Home Security

Hi there, we're sorry to hear about this. We would like to correct any problems you may be having with our service. Could you DM us with additional details so we can review your account? Thanks and please let us know if you have any questions.

Jun. 27th, 2018

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Anonymous Yorba Linda, CA

Product doesn't work. They are taking payments out even when system is not set up.

8 years ago

Reply from Brinks Home Security

Hi there, we're sorry to hear about this. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 27th, 2018

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Price

If system can could be a little bit more cheaper

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

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Pete Brown Wasilla, AK

I inquired and then told them their devices didn't suite our climate. They continued to call and harass me daily.

8 years ago

Reply from Brinks Home Security

Hi there, Thanks for taking the time to leave us feedback. Our sales solutions specialists are passionate about our security solutions - nevertheless we do respect when you don't want to hear from us! We would love to help get you set up with a security system. Please feel free to direct message us or give us a call and we can get you our latest offer.

Jun. 13th, 2018

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suzie Castle Rock, WA

Phone and email information was informative and friendly

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Nor sure if I am getting their best deal. Raleigh, NC

They sold me a system, established a price, then advertised a much lower price.

8 years ago

Reply from Brinks Home Security

Hey there, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 13th, 2018

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Anonymous Chapel Hill, NC

pricing is too high for additional camera monitoring

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Gerry Fulgentes Canoga Park, CA

The sales person kept probing on me when I repeatedly asked for sometimes to decide since Im considering other options

8 years ago

Reply from Brinks Home Security

Hi there, Thanks for taking the time to leave us feedback. Our sales solutions specialists are passionate about our security solutions - nevertheless we do respect when they are considering other options! We would love to help get you set up with a security system. Please feel free to direct message us or give us a call and we can get you our latest offer.

Apr. 3rd, 2018

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Jenzi College Park, MD

Their Customer Service follow up is thorough.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Greg Dunkirk, MD

Only at the initial stage, performance is still pending.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Denise Quigley

The company requires customers to commit to a very long contract.

8 years ago

Reply from Brinks Home Security

Hello Denise - Thank you for your feedback. A member of our customer support team would be more than happy to connect with you and discuss the ins and outs of our contract length and terms. If you wish to learn more, please reply with your contact information and a member of our team will get in touch with you.

Mar. 28th, 2019

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NA

They lie. Checked my credit then after ask to add husband too. Y??? Because we are married. Makes no sense. Liars.

8 years ago

Reply from Brinks Home Security

Hi there,

We appreciate you taking the time to leave us feedback. A credit check is standard procedure for all of our customers. If we can further assist you in securing your home please give us a call.

-Adam

Feb. 22nd, 2018

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Abby Splendora, TX

The agent I spoke w/ was very knowledgeable

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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sara Plano, TX

i learned of their quality though on line research.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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chris benten Cedar Park, TX

Website has no products or pricing therefore PA comes across has scamming hard sell company. No thanks.

8 years ago

Reply from Brinks Home Security

Hi Chris,

Thanks for taking the time to leave us feedback on our pricing. The reason we don't list prices on our website is that we customize our security solutions for each customer. As such, no two prices are the same. If you would like assistance with a quote feel free to call one of our security solutions specialists at 1-800-951-5190 or send us a direct message here. ?

Thanks!

-Adam

Feb. 12th, 2018

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Francene Carol Stream, IL

There are no rates anywhere on their website. Don’t want a high pressure sales call.

8 years ago

Reply from Brinks Home Security

Hi Francene, we appreciate you taking the time to leave us feedback. We are always looking for new ways to improve our customers' experience. We pride ourselves on providing an industry leading customized home security package for our customers - as such, prices vary depending on the equipment you need to best protect your home. We would be happy to provide you with a quote.

Thanks!

-Adam

Jan. 31st, 2018

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Dave Lee Kennewick, WA

Company with integrity...a rare commodity these days!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Dan Winston-Salem, NC

Sales tactics were too aggressive, and sales agents did not communicate my needs and schedule with one another

8 years ago

Reply from Brinks Home Security

Hi Dan,

We appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer input. Feel free to DM us with additional information if you need further assistance.

-Adam

Jan. 25th, 2018

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Bill Woodland Park, CO

Representatives I spoke to were very responsive and helpful

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

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Anonymous Phoenix, AZ'

No. Home ownernone, not for business. Didn't Meet my needs. Monthly too expensive and I don't want do it yourself.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Betty White

Service was bad. Had a very hard time trying to cancel.

9 years ago

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Gilbert Bowsher New Bern, NC

Moving to RV and they could not supply product. Would not consider letting us out of contract obligation.

9 years ago

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Rod Thompson Billings, MT

I like the ease of access with the Brinks Home Security.

3 years ago

Reply from Brinks Home Security

Rod Thompson, we are extremely happy to hear that you are pleased with your Brink’s Home security system, protecting what’s most important to you and providing you with a best-in-class experience are our top priority. Thank you for allowing us to not only protect you, but also leaving us a review! - Andrea.

Jun. 2nd, 2023

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SAMANTHA EDWARDS Tyler, TX

They're people skills and their customer service were stinky. I would nit recommend them to my dog lad less a person!

3 years ago

Reply from Brinks Home Security

Hi Samantha, we are sorry to hear about the negative experience regarding your service. Brinks Home takes all complaints seriously. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you. We look forward to speaking with you soon and offer the best assistance possible. -Jaime

Oct. 5th, 2022

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Mark West Columbus, OH

A big name for a big bill safeguards and customer service is not what it could be

4 years ago

Reply from Brinks Home Security

Hi Mark, thank you for your feedback. We are sorry to hear about the concerns you are having regarding your service. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Jaime

Jun. 21st, 2022

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John Lewis Fort Smith, AR

No longer Brinks thank the Almighty. Everytime the alarm goes off because of storm you get a police notice or fine for a faulty alarm.

4 years ago

Reply from Brinks Home Security

Hi John, thank you for your feedback. We are sorry to hear about your recent concerns regarding system issues. Brinks Home takes all complaints seriously, and we appreciate you bringing this to our attention. Please email us at socialmedia@brinkshome.com at your earliest convenience with your account number and any other details about your experience. Once this information is received, please allow 48-72 business hours for us to investigate this matter and contact you via phone or email. We look forward to speaking with you soon. -Jaime

Apr. 6th, 2022

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Michelle McC Chicago, IL

They installed quickly and their equipment is easy to use

4 years ago

Reply from Brinks Home Security

Michelle, We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Hector

Feb. 14th, 2022

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Mario Martin Willis, TX

I've used this company and found the services and products reliable

4 years ago

Reply from Brinks Home Security

Mario, We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Hector

Feb. 14th, 2022

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Olivia Hakes American Fork, UT

I feel like the quality of the product was not great for what I was paying. Only had them for a bit but it was not a great experience.

6 years ago

Reply from Brinks Home Security

Hi Olivia, We appreciate your feedback. At Protect America we’re always looking for new ways to improve. Please reach out to us if you need any further assistance.

Feb. 12th, 2020

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Mark Campbell

Was misled by the company representative to obtain my service from ADT.

11 months ago

Reply from Brinks Home Security

Hello Mark, thank you for your feedback regarding your experience. Rest assured, we’d like to help address this. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and contact info, and we will reach out to you. Thank you. -Paul H.

Aug. 5th, 2025

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Yvonne S

Always having camera issues at my front door

1 year ago

Reply from Brinks Home Security

Hello Yvonne, thank you for your feedback regarding your experience. Rest assured, we’d like to help address anything that you need. For additional assistance, please call us at 800-447-9239 or feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 25th, 2025

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Anna Chernyak

system is not bad, not sure about service

1 year ago

Reply from Brinks Home Security

Hello Anna, thank you for your feedback regarding your experience. Rest assured, we’d like to help address anything that you need. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 17th, 2025

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Ted Stroud

This is the sorry company I ever have dealt with wouldn't recommend it to anybody

1 year ago

Reply from Brinks Home Security

Hello Melissa, thank you for your feedback regarding your experience. Rest assured, we’d like to help address your concerns. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details. Thank you. -Paul H.

Jul. 18th, 2025

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Jocelyn Holmes San Antonio, TX

DO NOT BUY!!! IF TECH SUPPORT CANT GET IT TO WORK BY PHONE, YOU HAVE TO PAY $200 FOR TECHNICIAN.

2 years ago

Reply from Brinks Home Security

Jocelyn Holmes, thank you for reaching out about your recent issue with your account. We take all complaints seriously, and I am sorry to hear you had trouble. Please send us an email at socialmedia@brinkshome.com with your account information and any additional details you would like to provide. -Andrea

Oct. 18th, 2023

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Douglas Harris Elizabeth City, NC

horrible customer service, been waiting for over a month for repiar of a ddead alarm panel

5 years ago

Reply from Brinks Home Security

Douglas, we are sorry to hear about your experience and that your system is not working properly. Here at Brinks Home Security your safety and security are our top priority and our response time is amazing. With that being said I would be more than happy to look into this matter, unfortunately I have not been able to locate your account. If you could please send me a direct email to socialmedia@brinkshome.com with your account information and I will reach out to you as soon as possible. -Daniela S.

Aug. 24th, 2020

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Sam El Paso, TX

The equipment came off easily I had so many false alarms because the equipment slipped off.

6 years ago

Reply from Brinks Home Security

Hi Sam, Thank you for reaching out. To improve your experience as a customer and answer any questions you have about your equipment, please provide us with the name and address associated with your account. A Care team member will reach out to you once we verify you as a customer.

Apr. 10th, 2020

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