Brinks Home Security: Read 4,372 User Reviews From Real Homeowners

star star star star_border star_border

Tony burnett West Terre Haute, IN

Not bad on equipment but prices are a bit higher than expected, especially with no camera options

8 years ago

Reply from Brinks Home Security

Hi Tony,

We appreciate you taking the time to leave us feedback on your experience. We pride ourselves on having the most competitive pricing in the industry. Feel free to DM us with additional information if you need further assistance.

-Adam

Jan. 25th, 2018

star star star star star

Kevin Diamond Bar, CA

They have great customer service and response time.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

star star star star star_border

Ed Spirit Lake, IA

Top rated, easy to install and convenient monitor panel and app.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

star star star star star

Allan Weiss Eagle Lake, FL

very professional, very friendly and very polite

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

star star_border star_border star_border star_border

Ron78 Milwaukee, WI'

I absolutely refuse to sign up for a commitment over the telephone. I need to see what I am buying, either on paper or a webpage.

8 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

star star star star star

Ray Pope

Mini Smart Securiy delivers a great system at great value

9 years ago

star star star star star

William R. Hall Lexington, KY

The system is goods far. Getting use to it

9 years ago

star star star star star

Elouise Keeler Sauer

Ray was very helpful and arranged for my movement to another home.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Elouise. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 16th, 2025

star star star star star

Rafah Alsakaf

Great value for your money. Customer service is wonderful to deal with

2 years ago

Reply from Brinks Home Security

Thank you, Rafah! We appreciate your review. We value our customers and appreciate the time you took to share your experience. -Andrea

Jan. 8th, 2024

star star star star star

Rafael Lopez

Great service, always solve our problems, I recommend their services!!!

3 years ago

Reply from Brinks Home Security

Rafael Lopez, we are extremely happy to hear that you are pleased with your Brink’s Home security system, protecting what’s most important to you and providing you with a best-in-class experience are our top priority. Thank you for allowing us to not only protect you, but also leaving us a review! -Andrea

Sep. 15th, 2023

star star star star star_border

Lea Ban’a Columbia, MS

Brinks has amazing home security. I even use there locks and keys for my entire second home.

3 years ago

Reply from Brinks Home Security

Lea Ban’a, we are extremely happy to hear that you are pleased with your Brink’s Home security system, protecting what’s most important to you and providing you with a best-in-class experience are our top priority. Thank you for allowing us to not only protect you, but also leaving us a review!-Alozia

Jun. 29th, 2023

star star star star star_border

Kristin Waterbury, CT

Work from home security provider. No problems, friendly representatives, good pricing tiers.

3 years ago

Reply from Brinks Home Security

Kristin, we are extremely happy to hear that you are pleased with your Brink’s Home security system, protecting what’s most important to you and providing you with a best-in-class experience are our top priority. Thank you for allowing us to not only protect you, but also leaving us a review!

Feb. 27th, 2023

star star star star star_border

Tony's Babygirl Staton MO

Love it! Very affordable for the protection and safe secure feeling. Would recommend.

3 years ago

Reply from Brinks Home Security

Tony's Babygirl StatonThank you so much for taking your time to write a review. Brinks strives to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us.- Aloiza

Feb. 1st, 2023

star star star star star

James Johnson Whitsett, NC

I been with brinks since 2019. The security system has been great.

3 years ago Edited November 1, 2022

Reply from Brinks Home Security

Hi James! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. -Jaime

Nov. 4th, 2022

star star star star star

You Amsterdam, NH

The website makes this experience very friendly and manageable

3 years ago Edited October 28, 2022

Reply from Brinks Home Security

We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

Oct. 28th, 2022

star star star star star_border

Mallory

I like having the security of Brink but I don't like that they don't upgrade panels

4 years ago

Reply from Brinks Home Security

Hi Mallory, we are very happy to hear that you are enjoying the service. If you have trouble with your current panel, you are more than welcome to contact our technical team at 800-447-9239 for the best assistance. -Jaime

Aug. 2nd, 2022

star star star star_border star_border

Steveastray4u Phoenix, AZ

This was a decent system, but I could never get a straight answer about pricing. No smart home energy options.

4 years ago

Reply from Brinks Home Security

Hi Steve! We are sorry to hear that you were not able to receive a direct response regarding smart home options. Please reach out to our sales team directly at 866.507.5259 7A-9P M-F and 8A-9P Saturday CST for assistance with details. You can view options via brinkshome.com as well for products. Thank you!

May. 18th, 2022

star star star star star

Doug Foerch Vernon Hills, IL

They have a well established system. Good value for the money.

4 years ago

Reply from Brinks Home Security

Hi Doug! We are happy to hear that you are satisfied with your service. We strive to always provide you with peace of mind and a fast, reliable alarm response when you need it. If there is anything you need, please don’t hesitate to reach out to us. - Jaime

May. 12th, 2022

star star star_border star_border star_border

David T Draper, UT

I had Brinks security, but they had hidden fees and weren't very responsive to me questions. I stopped using them as soon as possible.

6 years ago

Reply from Brinks Home Security

David, Thank you for taking the time to provide us with your feedback. At Brinks Homer we strive to provide customer satisfaction and will do anything in our hands to make sure of it. Please know that we are committed to be fair and honest with all of our customers. If there was any form of misunderstanding from our end, we would like to rectify that. Unfortunately, I was not able to locate your account with the information provided. If you could please send me an email at with your account information I would be more than happy to reach out to you. – Juana H.

Feb. 13th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

David Wykes

Deceptive contract terms and hidden fees when relocating

5 years ago

Reply from Brinks Home Security

David, our relocation team is dedicated in assisting customer with moving there services based on your options. If there is contract term remaining on the account then we provide you with the best options to either take your equipment with you, pay off the remainder of the term or extend the agreement, essentially charging you no out of pocket cost for the new equipment. We are sorry you feel this way and we would like to see if there is something we can do to make this experience better. I was able to locate your account and I will reach out to you to discuss this matter further. -Daniela S.

Oct. 26th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Joyce Robbins

Very cheap, poorly made, outdated system.

7 years ago

Reply from Brinks Home Security

Hey Joyce - Thank you for your feedback. If you don't mind, could you please provide some additional insight as to how our equipment is 'very cheap', 'poorly made' and 'outdated'? Also, if you reply with the full name and address associated with your account, a member of our team will reach out to you and help you with any additional issues you may have with our products and/or services. Thank you in advance and we look forward to your feedback!

May. 23rd, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Jim

All about the money. Nothing else. Equipment is junk.

7 years ago

Reply from Brinks Home Security

Hey James - Thank you for your feedback. Could you please clarify how/why we're "all about the money" and how/why our "equipment is junk"? We would love to hear a bit more of your insights, so please reply via 'private response' with the full name and address associated with your account. A team member will then be in touch with you to figure this situation out. Thank you again for your feedback.

May. 9th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Ravish Shah

It does not work effectively. Lots of error. Cannot trust.

7 years ago

Reply from Brinks Home Security

Hey Ravish, we’re sorry to hear that your equipment is not working properly!! At Protect America we want to resolve any of our customers’ issues as soon as possible. We also try to encourage regular testing of our equipment to avoid these unfortunate situations. Could you please DM us with some additional details on this so that we can assist you? Thanks and please let us know if you have any questions or concerns.

Nov. 29th, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

Shari Jeanniton-Hill

The system is not thorough, its not fluid

8 years ago

Reply from Brinks Home Security

Hey Shari, we appreciate you taking the time to leave us feedback on your experience. We are always looking to improve through valuable customer insight. Thanks and please let us know if you have any questions!

Aug. 7th, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

Jason Deakin

System always calls in cutting off calls unnessary.

8 years ago

Reply from Brinks Home Security

Hey Jason, we’re sorry to hear that your system is cutting off calls. At Protect America we want to resolve any issues you might be having with our service. If you’d like, could you DM us with additional details so that we may assist you with this issue? Thanks and please let us know if you have any questions!

Jul. 31st, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

Glo Hyattsville, MD

Never hear about discounts like other companies.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

star star star star_border star_border

Sandra Paradise-Johninson

I don't like having to be technician when I'm paying a insurance fee.

1 year ago

Reply from Brinks Home Security

Hello Sandra, thank you for your feedback regarding your experience. We are glad to know that you have the Brinks Home Plus warranty plan to help reduce the cost for your system repairs. Troubleshooting is our first step in the process to resolve maintenance issues; if a technician is necessary, the plan will greatly reduce the cost for the additional service request. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 31st, 2025

star star star star star_border

Estelle Finley

Difficult to get service. I pay for a service agreement.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Estelle. We are happy to provide additional assistance and get more details about your expectations and help resolve any remaining concerns. Please email us at socialmedia@brinkshome.com with your account details and how we can help provide a better experience. Thank you.

Jul. 30th, 2025

star star star star star_border

Frances Finley

Good phone customer service and easy to reach.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Frances. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

star star star star star_border

Adrian Garcia

Retention service better than existing customers

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Adrian. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

star star_border star_border star_border star_border

Robert Williams Indianapolis, IN

have been on hold for 2 hours today , if you sign up they will not let you canc i would not go with them !!!!

4 years ago

Reply from Brinks Home Security

Robert, we are sorry to hear that your recent experience with us was frustrating. We strive to provide you with an excellent customer experience, and appreciate you reaching out to let us know about your recent issue. I have located your account, and I will be reaching out directly to help resolve this for you. Please allow 48-72 hours for us to look into this matter and contact you via phone or email. We appreciate your time and patience and look forward to speaking with you soon. – Juana H

Dec. 13th, 2021

star star_border star_border star_border star_border

Zachary Holland, MI

I’ve been trying to cancel my account to no avail. They are charging me almost $600 to cancel, WTF?!

6 years ago

Reply from Brinks Home Security

Zachary, we are sorry to hear you would like to cancel your services with us. Here at Brinks Home we never mean to make any request a difficult one. I would like to reassure you we are here to help and would be more than happy to take a further look into this. I have located your account and I would be more than happy to investigate this matter further. Once the investigation is complete, I will reach out to you. - Juana H.

Sep. 1st, 2020

star star star star star_border

Lynda Hickman Fort Worth, TX

The installation went smoothly, no problems.

6 years ago

Reply from Brinks Home Security

Hi Lynda, Thank you for the review! Please let us know if we can provide you with further assistance.

Mar. 27th, 2020

star star star star_border star_border

John J Wohlever Holland, MI

You Don't have maintenance personal for installations or service issues.

7 years ago

Reply from Brinks Home Security

Hey John - We're sorry to hear that you're having an issue with your DIY installation. When you have a chance, could you please reply via 'private response' with the full name and address associated with your account. A member of our team will then reach out to you to help troubleshoot any issues you might be having currently. Looking forward to hearing back!

Apr. 23rd, 2019

star star_border star_border star_border star_border

Damian Seth Aldridge Houston, TX

They never contacted me. They obviously do not like new, large accounts. Or maybe PA didn't want my business.

7 years ago

star star_border star_border star_border star_border

CLAIRE BARRETT Savannah, GA

Absolutely APPALLING customer service and shoddy workmanship. Never, ever use these disrespectful scam artists

7 years ago

Reply from Brinks Home Security

Claire, Here at Brinks Home Security we strive to ensure we are being upfront and honest in all of our doing as that is the reason all calls are recorded here. Nonetheless we would like to turn this negative review into a positive one. If you'd like assistance in resolving this matter please do not hesitate to email me at and I will be happy to reach out to you. -Jacob B

Apr. 8th, 2019

star star_border star_border star_border star_border

Tammy Haynie Lincoln, NE

Charles was condescending and rude. You can tell him I found a unicorn. He was the one who said I was looking for one.

7 years ago

Reply from Brinks Home Security

Hello Tammy - Thank you for taking the time to share your experience. We're sorry to hear that your interactions thus far did not meet your expectations. If you could, please reply via 'private response' with the full name and address associated with your account and a member of our team will contact you. Again, thank you for sharing your personal experience. We look forward to connecting with you soon.

Mar. 20th, 2019

star star star star star_border

Joel Huf Denison, TX

Very thorough and fair pricing. Process was super easy.

7 years ago

star star star star star_border

Thomas Swisher Pittsburgh, PA

First installer was not very good but 2nd was excellent

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

star star star star_border star_border

Dominic Beacco Pueblo, CO

Representatives were great but I was not interested in a 5 year contact

7 years ago

Reply from Brinks Home Security

Hey Dominic, we appreciate you taking the time to leave us feedback on your experience! We do rely on a 3 year contract in order to provide enough equipment up-front for total home protection. We understand that this approach is not for everyone. Please feel free to DM us with any concerns or questions you might have about our service. Thanks!

Jan. 17th, 2019

star star star star star_border

Richard R Berquist Burnsville, MN

staff is excellent, software/online forms, poor!

7 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

star star star_border star_border star_border

Karen / Howard Kissimmee, FL

The service is ok, but not what I expected. Sometimes I find it to be unreliable.

7 years ago

Reply from Brinks Home Security

Hi Karen, we’re sorry to hear about this! At Protect America, we always pride ourselves in our reliable technology and service. If you’d like, could you please DM us with the full name of the account holder so that we may assist you with this? Thanks and please let us know if you have any questions!

Nov. 12th, 2018

star star star star star_border

Josh Burgess Pleasant Grove, UT

Professional company! Great to work with

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

star star star star star_border

Stan Pylipow O'Fallon, MO

One telecon-rep was helpful & enthusiastic!

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

star star_border star_border star_border star_border

Annymous Rockwall, TX

They charged my credit card when I did not go with them. They call me daily and I have another system for a month now.

8 years ago

Reply from Brinks Home Security

Hi there, we're sorry to hear about this. We would like to correct any problems you may be having with our service. Could you DM us with additional details so we can review your account? Thanks and please let us know if you have any questions.

Jun. 27th, 2018

star star star_border star_border star_border

Anonymous Yorba Linda, CA

Product doesn't work. They are taking payments out even when system is not set up.

8 years ago

Reply from Brinks Home Security

Hi there, we're sorry to hear about this. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 27th, 2018

star star star star star_border

Price

If system can could be a little bit more cheaper

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 23rd, 2019

star star_border star_border star_border star_border

Pete Brown Wasilla, AK

I inquired and then told them their devices didn't suite our climate. They continued to call and harass me daily.

8 years ago

Reply from Brinks Home Security

Hi there, Thanks for taking the time to leave us feedback. Our sales solutions specialists are passionate about our security solutions - nevertheless we do respect when you don't want to hear from us! We would love to help get you set up with a security system. Please feel free to direct message us or give us a call and we can get you our latest offer.

Jun. 13th, 2018

star star star star star_border

suzie Castle Rock, WA

Phone and email information was informative and friendly

8 years ago

Reply from Brinks Home Security

Thank you for your feedback!

Apr. 28th, 2019

star star star star_border star_border

Nor sure if I am getting their best deal. Raleigh, NC

They sold me a system, established a price, then advertised a much lower price.

8 years ago

Reply from Brinks Home Security

Hey there, we appreciate you taking the time to leave us feedback on your experience. We would like to correct any problems you may be having with our service. If you'd like, could you follow up with our message so we can further assist you? Thanks! - Ryan

Jun. 13th, 2018

Brinks Home Security Reviews