Brinks Home Security: Read 4,372 User Reviews From Real Homeowners

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Verified Customer

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Hoped for more

You can RARELY reach them when you need info

7 years ago

Reply from Brinks Home Security

Hi there, we’re sorry to hear that you have had so much trouble with our customer service! At Protect America we certainly want to make our customer service experience as pleasant as possible. If you’d like, please feel free to DM us your account details on here and we can get someone to reach out to you. Thanks and please let us know if you have any questions.

Feb. 12th, 2019

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Verified Customer

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J Bill Wharton, TX

Much too expensive for a DIY installed securtiy system...

7 years ago

Reply from Brinks Home Security

Hey J, we appreciate you taking the time to leave us feedback. While our premium professional monitoring rates may seem a little higher than some of our competitors various plans, we do offer up to $1400 of free equipment up-front, a locked-in rate, and a price match guarantee. Also, all of our equipment is preprogrammed by a security expert to match your unique specifications before shipping it, making it ready to use right out of the box. Please feel free to direct message us or give us a call and we can get you our latest offer.

Dec. 5th, 2018

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Verified Customer

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Taylor Wellton, AZ

Was never able to get the mobile app to work.

8 years ago

Reply from Brinks Home Security

Hey Taylor, we’re sorry to hear that you weren’t able to get our mobile app working. At Protect America we strive to provide cutting edge and seamless security equipment. Could you DM us with additional details so that we may assist you with this issue? Thanks and please let us know if you have any questions!

Aug. 7th, 2018

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Verified Customer

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Bob Urbana, IL

Not easy to locate the access box and it hums all the time

8 years ago

Reply from Brinks Home Security

Hey Bob, we’re sorry to hear about this. We would like to correct any problems you may be having with our service. Could you DM us with additional details so that we may assist you with this issue? Thanks and please let us know if you have any questions!

Aug. 7th, 2018

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Verified Customer

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Disappointed Stockton, CA

Alarm never works right would have been better buying off Amazon

8 years ago

Reply from Brinks Home Security

Hi there, we're sorry to hear that you're having trouble with your alarm. We would like to correct any problems you may be having with our service. Could you DM us with additional details so we can review your account? Thanks and please let us know if you have any questions.

Jul. 2nd, 2018

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Verified Customer

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UNHAPPY PAYING CUSTOMER!!!!! Los Angeles, CA

I AM VERY UNHAPPY WITH DISCONTINUING MONTHLY SYSTEM TESTING

9 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Ralph Corpus Christi, TX

equipment breakdowns and withdrawing offers

9 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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jerry blevins Wellington, KY

service need work for customer product sucks

9 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 29th, 2019

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Verified Customer

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David W. Lott Orange Park, FL

The call center is excellent. The equipment is fair.

9 years ago

Reply from Brinks Home Security

Thank you for your feedback. If you have a chance, please reply via 'private response' with the full name & address associated with your account. Once we have this information, a team member will reach out to you to work through the above-mentioned issues. Thank you and we look forward to hearing back!

Apr. 28th, 2019

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Verified Customer

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Carol Treese Woodway, TX

I've found Protect America's equipment and service unsatisfactory.

9 years ago

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Kevin Abell Miami, Florida

Listen ed to my concerns and offered a great solution

4 weeks ago

Reply from Brinks Home Security

Thank you for taking the time to share your feedback, Kevin. We're pleased to hear about your experience with the service you have received from our team. Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing what we can to ensure this. We look to serving you for many years to come.

Aug. 31st, 2026

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B B

Nicole was very helpful, knowledgeable, and friendly.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, BB. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Aug. 11th, 2025

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Beth Ferguson

Maurice was wonderful. Thank you for everything.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Beth. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Aug. 4th, 2025

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Beatrice Benavides

Rep was able to fix my problem immediately

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Beatrice. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 31st, 2025

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Sandra

Print response time. Always friendly and professional.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Sandra. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 31st, 2025

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Theodore Arnold Aanstoos III AANSTOOS

Very knowledgable and helpful. word word word

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Theodore. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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Sean Parchem

Very professional. Prompt and solved my issue.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Sean. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 29th, 2025

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lisa kiely

Very helpful!! Pleasant! And patient. She wa

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Lisa. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 29th, 2025

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Francisco _

Great Customer Service and knowledgeable!

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Francisco. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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Jeffery Williams

The rep was caring and listened to my concerns

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Jeffery. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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John R

Thanks for the help A great company

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, John. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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rob cubed

No complaints. The system is easy to understand.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Rob. We are pleased to hear about your positive experience with the equipment! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 30th, 2025

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Flora Pierre

Good customer service. Equipment works well.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Flora. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 25th, 2025

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Lousharon

Worked with me until we restarted all of my camers

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Lousharon. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 25th, 2025

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D Gson

We have been with Brinks for 27 years. Excellent service

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 25th, 2025

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Eugenia A

Unfortunately the sensors didnt work properly and there is no help with tech support, I had to cancel and install adt , which made me waist money

1 year ago

Reply from Brinks Home Security

Hello Eugenia, thank you for your feedback regarding your experience. Rest assured, we’d like to help address anything that you need. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 25th, 2025

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Acie Mims

All issues were resolved to my satisfaction

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Acie. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 25th, 2025

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Jeff S

The wrong part was sent out. i am still waiting for the correct part and the shipping label for the return of the wrong part.

1 year ago

Reply from Brinks Home Security

Hello Jeff, thank you for your feedback regarding your experience. Rest assured, we’d like to help address anything that you need. For additional assistance, please feel free to email us at socialmedia@brinkshome.com with your account details and how we can assist you, and what your expectations are. Thank you. -Paul H.

Jul. 25th, 2025

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Kevin

Compassionate about my concern. Well spoken

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Kevin. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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gonzalo vilchis

Really solid and awesome customer service!

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Gonzalo. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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John Moss

Quiana took the time to work with us and we truly appreciate her.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, John. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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Phillips Russ

Great customer service and knowledge, thanks!

1 year ago Edited August 1, 2025

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Phillip. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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Brandy Donaldson

Great service always resolved my concerns

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Brandy. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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Jeffrey Armstrong

Rep answered questions well, quickly, & professionally.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Jeffrey. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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Judi Campoli

Friendly & knowledgeable customer service

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Judi. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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Michele Gardner

Customer service handled my issue on the first go round

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Michele. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 23rd, 2025

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Jan

Service was great and problem resolved quickly

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Jan. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 22nd, 2025

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Libby Felton

The company is very professional and experienced

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Libby. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 22nd, 2025

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Anita

Patricia was thorough and patient with all my questions.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Anita. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 22nd, 2025

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Charles Jones

very friendly and helpful representative

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Charles. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 22nd, 2025

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Felicia Nico

the customer service was awesome, she was very caring

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Felicia. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 22nd, 2025

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Karen Alford

Customer Service- Account Manager Ali was very helpful

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Karen. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Harparminder Chadha

Omar was very courteous, professional and efficient.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Harparminder. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Sara Gale

Great service! Super friendly and helpful.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Sara. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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George Japaridze

Representative was atient and knowledgeable.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, George. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Beverly Bowman

I WAS ABLE TO COMPLETE MY TASK WITH ASSISTANCE

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Beverly. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Debbie Robbins

The person I spoke with was very helpful and kind.

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Debbie. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Stella Huang

A trustworthy company. Overall service is great!!!

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Stella. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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Vincent Calloway

So far, everything has been great. very professiona;l

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Vincent. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 17th, 2025

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ricky poole

Technician was very knowledgeable and helpful

1 year ago

Reply from Brinks Home Security

Thank you for taking the time to leave this review, Rickey. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out.

Jul. 18th, 2025

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